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Verified Service Provider in Comoros
PACS Installation & Configuration Service in Comoros
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless DICOM Integration
Our PACS installation expertise ensures robust DICOM compliance and seamless integration with existing imaging modalities (X-ray, CT, MRI, Ultrasound) and EMR/HIS systems in Comorian healthcare facilities, guaranteeing efficient data flow and accessibility.
Secure & Scalable Infrastructure
We design and deploy secure, high-availability PACS servers, adhering to international standards, to meet the current and future storage and performance demands of Comorian hospitals and clinics, safeguarding sensitive patient data.
Optimized Network Deployment
Our service includes meticulous network assessment and configuration for optimal PACS performance across Comoros, minimizing latency and ensuring reliable image retrieval and transmission, even in challenging connectivity environments.
What Is Pacs Installation & Configuration Service In Comoros?
PACS Installation & Configuration Service in Comoros refers to the specialized IT support and project management activities required to deploy, set up, and customize Picture Archiving and Communication Systems (PACS) within healthcare organizations located in the Comoros archipelago. This service encompasses the entire lifecycle of PACS implementation, from initial assessment and hardware/software procurement to system integration, user training, and ongoing maintenance. The objective is to enable efficient digital storage, retrieval, distribution, and viewing of medical images (e.g., X-rays, CT scans, MRIs) for diagnostic and clinical purposes.
| Stakeholder Group | Need for PACS Installation & Configuration Service | Typical Use Cases |
|---|---|---|
| Hospitals & Clinics (Public/Private): | To modernize imaging departments, improve diagnostic turnaround times, facilitate remote consultations, and enhance data management for patient care. | Establishing a central repository for all medical images; enabling radiologist interpretation from multiple locations; supporting multidisciplinary team meetings (MDTs); reducing reliance on physical film archives; complying with digital imaging standards. |
| Diagnostic Imaging Centers: | To offer advanced imaging services, streamline workflow, and improve efficiency in image acquisition, processing, and reporting. | Automating image transfer from modalities; enabling PACS workstations for technologists and radiologists; integrating with RIS (Radiology Information System) for reporting. |
| Government Health Ministries/Agencies: | For implementing national health IT strategies, improving healthcare accessibility, and facilitating public health data analysis. | Standardizing image management across public healthcare facilities; enabling telemedicine initiatives in remote areas; supporting epidemiological studies through aggregated imaging data. |
| International Healthcare Providers/NGOs operating in Comoros: | To ensure consistent and compliant medical imaging practices within their operations and to integrate local facilities into their global IT infrastructure. | Deploying PACS in field hospitals or temporary medical facilities; ensuring interoperability with existing international PACS deployments; providing standardized training to local staff. |
Service Components:
- System Design & Planning: Requirements gathering, workflow analysis, network infrastructure assessment, and development of a detailed implementation plan.
- Hardware & Software Procurement Support: Assistance in selecting and acquiring appropriate PACS servers, workstations, storage solutions, and imaging modalities compatible with the chosen PACS.
- Installation & Deployment: Physical installation of servers, network connectivity setup, and deployment of PACS client software on workstations.
- System Configuration & Customization: Tailoring the PACS to specific departmental needs, including user roles and permissions, study routing rules, DICOM conformance statements, and integration with existing hospital information systems (HIS) or electronic health records (EHR).
- Integration with Imaging Modalities: Establishing DICOM connectivity between PACS and various imaging devices (e.g., CR, DR, CT, MRI, Ultrasound) for seamless image acquisition and transfer.
- Data Migration: Planning and execution of the migration of legacy image data from existing archives to the new PACS.
- Network Optimization: Ensuring robust and secure network infrastructure to support high-bandwidth image data transfer.
- User Training & Support: Comprehensive training for radiologists, technicians, and administrative staff on PACS operation, troubleshooting, and best practices.
- Testing & Validation: Rigorous testing to ensure system functionality, data integrity, and performance meet predefined criteria.
- Post-Implementation Support & Maintenance: Ongoing technical support, software updates, system monitoring, and performance tuning.
Who Needs Pacs Installation & Configuration Service In Comoros?
A Picture Archiving and Communication System (PACS) is crucial for modern healthcare institutions, enabling the efficient storage, retrieval, and display of medical images. For healthcare providers in the Comoros, particularly those aiming to enhance diagnostic accuracy, improve workflow, and ensure secure data management, PACS installation and configuration services are indispensable. These services ensure that the PACS is tailored to the specific needs of the facility, integrated with existing systems, and compliant with relevant regulations.
| Customer Type | Key Departments Requiring PACS |
|---|---|
| Hospitals (Public & Private) | Radiology Department Cardiology Department Neurology Department Oncology Department Orthopedics Department Emergency Department Pathology Department (for digital slides) All departments involved in medical imaging interpretation and patient care. |
| Diagnostic Imaging Centers | Radiology Department Ultrasound Department CT Scan Department MRI Department All imaging modalities requiring digital archiving and retrieval. |
| Specialty Clinics (e.g., Cardiology, Neurology) | Cardiology Imaging (Echocardiography, Angiography) Neurological Imaging (MRI, CT scans of the brain) Any department utilizing specialized imaging techniques. |
| Outpatient Facilities | Radiology/Imaging Services within the facility Departments that refer patients for imaging and require access to reports and images. |
| Medical Research Institutions | Researchers requiring access to anonymized imaging data for studies Departments involved in clinical trials using imaging as a diagnostic or outcome measure. |
Target Customers & Departments for PACS Installation & Configuration Services in Comoros
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics (e.g., Cardiology, Neurology)
- Outpatient Facilities
- Medical Research Institutions
Pacs Installation & Configuration Service Process In Comoros
The installation and configuration of a Picture Archiving and Communication System (PACS) in Comoros involves a structured process designed to ensure successful deployment and integration with existing healthcare infrastructure. This workflow guides clients through each stage, from initial contact to final handover, emphasizing clear communication, technical expertise, and client collaboration.
| Stage | Description | Key Activities | Deliverables | Roles Involved |
|---|---|---|---|---|
| The first point of contact where potential clients express their need for a PACS solution. | Receive client inquiry, initial discussion of needs and expectations, answer preliminary questions. | Initial understanding of client requirements, confirmation of service offering. | Client (Hospital/Clinic Representative), PACS Vendor Sales Team |
| A detailed understanding of the client's current infrastructure and specific PACS needs. | On-site or remote assessment of existing IT infrastructure (network, servers, workstations), PACS imaging modalities, workflow analysis, data volume estimation, security requirements. | Detailed requirements document, site assessment report. | PACS Vendor Technical Team, Client IT Department, Client Clinical Staff |
| Formalizing the scope of work, pricing, and contractual terms. | Development of a comprehensive proposal based on gathered requirements, presentation of solution options, pricing, service level agreements (SLAs), contract negotiation, signing of agreement. | Signed contract, detailed project proposal. | PACS Vendor Management, Client Management, Legal Teams (if applicable) |
| Architecting the PACS solution tailored to the client's environment. | Developing the detailed system architecture, defining hardware specifications, software modules, network configuration, data migration strategy, security protocols, project timeline. | System architecture diagram, hardware/software specifications, project plan, risk assessment. | PACS Vendor Technical Architects, Project Managers, Client IT Specialists |
| Acquiring and delivering all necessary components for the PACS. | Procurement of servers, storage, network devices, workstations, PACS software licenses. Logistics and shipping to Comoros, customs clearance. | All procured hardware and software delivered to client site. | PACS Vendor Procurement Team, Logistics Partners, Client Representatives (for customs) |
| Setting up the physical infrastructure for the PACS. | Rack mounting servers, connecting network cables, installing storage devices, configuring network switches, setting up workstations. | Physical installation of all hardware components completed. | PACS Vendor Installation Engineers, Client IT Personnel |
| Configuring the PACS software and integrating it with existing systems. | Installation of PACS software, configuration of database, DICOM routing, integration with RIS (Radiology Information System) and EMR (Electronic Medical Record) systems, HL7 messaging setup, user account creation, security configuration. | Configured PACS software, integrated with relevant systems. | PACS Vendor Application Engineers, PACS Vendor Integration Specialists, Client IT and RIS/EMR Administrators |
| Verifying the functionality and performance of the entire system. | Unit testing of individual components, integration testing, user acceptance testing (UAT) with client staff, performance testing, security vulnerability scans. | Test reports, UAT sign-off, issue resolution log. | PACS Vendor QA Team, PACS Vendor Engineers, Client End-Users |
| Empowering end-users to effectively operate the PACS. | Conducting comprehensive training sessions for radiologists, technicians, IT staff on PACS operation, image viewing, archiving, querying, troubleshooting. | Trained end-users, training materials, user manuals. | PACS Vendor Training Specialists, Client End-Users |
| Launching the PACS into production. | Final system checks, migration of live data (if applicable), making the system accessible to end-users, providing on-site support during the initial phase. | Fully operational PACS system. | PACS Vendor Project Team, Client IT and Clinical Staff |
| Ensuring the ongoing health and performance of the PACS. | Remote and on-site technical support, system monitoring, software updates, hardware maintenance, performance optimization, troubleshooting. | Service level agreement (SLA) adherence, system uptime reports, resolved support tickets. | PACS Vendor Support Team, Client IT Department |
| Formally concluding the installation project. | Final project review, documentation handover, confirmation of client satisfaction, warranty period commencement, formal project sign-off. | Final project report, warranty documentation, handover certificates. | PACS Vendor Project Manager, Client Project Manager |
PACS Installation & Configuration Service Process in Comoros
- Inquiry and Initial Consultation
- Requirement Gathering and Site Assessment
- Proposal and Contract Negotiation
- System Design and Planning
- Hardware and Software Procurement & Delivery
- Installation and Physical Setup
- System Configuration and Integration
- Testing and Quality Assurance
- User Training
- Go-Live and Deployment
- Post-Installation Support and Maintenance
- Project Closure and Handover
Pacs Installation & Configuration Service Cost In Comoros
The cost of installing and configuring a Picture Archiving and Communication System (PACS) in Comoros is a variable expense influenced by several key factors. These factors determine the overall complexity, scope, and duration of the project, directly impacting the final price. When budgeting for a PACS implementation, healthcare providers in Comoros should carefully consider these elements to obtain accurate quotes and ensure the project aligns with their financial capabilities. The price will typically be presented in the local currency, the Comorian Franc (KMF).
| Service Component | Estimated Range (KMF) | Notes |
|---|---|---|
| Small Clinic/Department PACS (Basic functionality, limited users, few modalities) | 2,500,000 - 7,000,000 | Includes basic software, essential hardware, on-site setup, and initial training. |
| Medium-Sized Hospital PACS (Moderate users, multiple modalities, HIS/RIS integration) | 7,000,000 - 25,000,000 | Covers more robust software, advanced hardware, complex integration, extended training, and data migration. |
| Large Hospital/Multi-site PACS (Extensive users, all modalities, advanced features, enterprise-level integration) | 25,000,000+ | Includes enterprise-grade software and hardware, significant customization, comprehensive training, and potentially ongoing support packages. |
| Software Licensing (Annual/Perpetual) | 500,000 - 5,000,000+ | Varies greatly by vendor, features, and user count. Open-source with support has lower initial licensing costs but ongoing support fees. |
| Hardware (Servers, Storage, Workstations) | 1,000,000 - 10,000,000+ | Depends on capacity, performance requirements, and redundancy. |
| On-site Installation & Configuration Labor | 500,000 - 3,000,000+ | Based on project duration, complexity, and the number of technicians required. |
| Data Migration Services | 200,000 - 2,000,000+ | Dependent on the volume and complexity of existing data. |
| User Training | 300,000 - 1,500,000 | For a defined group of users, covering initial and potentially advanced training. |
| Annual Support & Maintenance Contract | 500,000 - 5,000,000+ | Typically a percentage of the initial software/hardware cost, covering updates and technical assistance. |
Key Pricing Factors for PACS Installation & Configuration in Comoros
- System Size and Scope: The number of imaging modalities to be integrated (e.g., X-ray, CT, MRI, Ultrasound), the volume of images to be archived, and the number of users accessing the system significantly impact costs. A larger, more complex installation naturally requires more resources.
- Software Licensing: The type of PACS software chosen (commercial, open-source with paid support, or a hybrid model) and its features (e.g., advanced image viewing, AI integration, reporting tools) will have varying licensing fees.
- Hardware Requirements: This includes the cost of servers for image storage, workstations for radiologists and referring physicians, network infrastructure upgrades (switches, routers, cabling), and potentially dedicated archiving solutions (NAS/SAN).
- Integration Complexity: Integrating PACS with existing hospital information systems (HIS), electronic health records (EHR), or radiology information systems (RIS) can be complex and require custom development or middleware, adding to the cost.
- Data Migration: If there's existing digital imaging data to be migrated to the new PACS, the volume and format of this data will affect the time and effort required, and thus the cost.
- On-site Installation & Configuration Services: This includes the labor costs for IT professionals to physically install hardware, configure software, set up user accounts, and establish network connectivity.
- Training: Comprehensive training for IT staff, radiologists, technicians, and other end-users on operating and managing the PACS is crucial. The duration and depth of training influence the overall expense.
- Customization & Development: Any specific requirements or unique workflows that necessitate custom software development or significant configuration adjustments will increase project costs.
- Support & Maintenance Contracts: Post-installation support, software updates, and hardware maintenance are usually bundled into ongoing service contracts, which are a recurring cost.
- Vendor Expertise & Reputation: The experience, reputation, and geographic presence of the PACS vendor or implementation partner can influence their pricing. More established and reputable vendors may charge a premium.
Affordable Pacs Installation & Configuration Service Options
Our Affordable PACS Installation & Configuration Service Options are designed to provide healthcare facilities with robust Picture Archiving and Communication Systems without breaking the bank. We understand that implementing a PACS can be a significant investment, so we offer flexible solutions and cost-saving strategies to make it accessible. Our value bundles are carefully curated to address common needs, offering a comprehensive package of services at a discounted rate. By bundling essential services, you avoid the piecemeal approach that can lead to higher overall costs and unexpected expenses. We also employ several cost-saving strategies throughout the process, from hardware optimization to phased implementations, ensuring you get the most value for your investment.
| Value Bundle Name | Included Services | Target Facility Size | Estimated Price Range (USD) | Key Cost-Saving Benefit |
|---|---|---|---|---|
| Essential PACS Starter | PACS Server Installation, Workstation Configuration (up to 5), Basic DICOM Viewer, User Training (initial), 1 Year Standard Support | Small Clinics, Private Practices | $8,000 - $15,000 | All-inclusive package for immediate functionality, minimized upfront investment. |
| Growth & Integration | Essential Starter + HL7 Integration (basic), RIS/EMR Integration (limited), Advanced DICOM Viewer, Additional Workstation Configuration (up to 10), 1 Year Premium Support | Medium-Sized Practices, Imaging Centers | $15,000 - $30,000 | Streamlined workflow integration, reducing manual data entry and improving efficiency. |
| Enterprise & Advanced | Growth & Integration + Advanced HL7/RIS/EMR Integration, Modality Worklist Integration, Advanced Reporting Tools, Redundant Server Setup (optional), Extended Warranty Options, On-site Training Options | Hospitals, Large Imaging Networks | $30,000+ | Scalable and robust solution with advanced features to optimize large-scale operations and reduce long-term IT burden. |
Key Cost-Saving Strategies
- Needs Assessment & Scalable Solutions: We begin with a thorough assessment of your current imaging workflow and future requirements. This allows us to recommend a PACS solution that precisely meets your needs, avoiding over-provisioning and unnecessary hardware or software. Our solutions are designed to be scalable, so you can expand as your practice grows.
- Hardware Optimization: Instead of demanding the latest, most expensive hardware, we can advise on cost-effective and reliable hardware configurations that meet PACS performance requirements. This may include leveraging existing compatible hardware where feasible or recommending refurbished equipment with warranties.
- Phased Implementation: For larger facilities or those with budget constraints, we offer phased PACS implementation. This allows you to roll out the system in stages, spreading the cost over time and reducing the initial capital outlay. Each phase can be optimized for efficiency and cost-effectiveness.
- Open-Source & Cloud-Based Options: Depending on your specific needs and regulatory compliance, we can explore the integration of open-source PACS components or cost-effective cloud-based PACS solutions. These often offer lower upfront costs and reduced IT infrastructure management overhead.
- Standardized Workflows & Templates: By establishing standardized workflows and pre-configured templates within the PACS, we reduce the time and effort required for individual user setup and customization, leading to faster deployment and lower labor costs.
- Comprehensive Training & Support: Adequate training is crucial for user adoption and efficient system utilization. Our value bundles often include comprehensive training, minimizing the need for costly ongoing support due to user errors or inefficiencies.
- Vendor Negotiation & Partnership: We have established relationships with PACS vendors and can leverage this to negotiate favorable pricing on software licenses and hardware. Our goal is to secure the best possible value for your investment.
- Data Migration Planning: Efficient and well-planned data migration from existing systems minimizes downtime and the risk of data loss, which can translate to significant cost savings and operational continuity.
Verified Providers In Comoros
In the Comoros, accessing reliable and qualified healthcare is paramount. Franance Health has emerged as a leading entity in verifying healthcare providers, ensuring that patients receive care from credentialed and competent professionals. This commitment to rigorous vetting makes Franance Health a trusted name in Comorian healthcare.
| Healthcare Professional Type | Franance Health Verification Ensures: | Benefits for Patients in Comoros |
|---|---|---|
| Physicians (General & Specialists) | Valid medical license, board certifications, and relevant experience. | Accurate diagnoses, effective treatment plans, and specialized care. |
| Nurses | Registered nurse credentials, specialized training, and adherence to ethical standards. | Competent bedside care, medication administration, and patient education. |
| Pharmacists | Pharmacy license and knowledge of drug interactions and safe dispensing practices. | Safe and appropriate medication management and counseling. |
| Dentists | Dental degree, licensing, and proficiency in various dental procedures. | Oral health expertise and restorative dental care. |
Why Franance Health Credentials Matter in the Comoros:
- Ensuring Competence: Franance Health verifies the educational background, licenses, and certifications of healthcare professionals, confirming their expertise and qualifications.
- Promoting Patient Safety: By partnering with credentialed providers, Franance Health significantly reduces the risk of medical errors and ensures a higher standard of patient care.
- Building Trust and Transparency: The verification process fosters trust between patients and healthcare providers, offering clarity on who is qualified to deliver specific medical services.
- Facilitating Access to Quality Care: Franance Health's network includes providers who meet stringent quality benchmarks, making it easier for individuals to find the best possible medical attention.
Scope Of Work For Pacs Installation & Configuration Service
This document outlines the Scope of Work (SOW) for the PACS Installation & Configuration Service. It details the technical deliverables, standard specifications, and project phases required to successfully implement and configure a Picture Archiving and Communication System (PACS) at the client's facility. The objective is to establish a robust, efficient, and secure PACS environment that meets the clinical and operational needs of the organization.
| Technical Deliverable | Description | Standard Specification / Requirement | Verification Method |
|---|---|---|---|
| PACS Server Installation | Installation and setup of the core PACS server hardware and operating system. | Server meets minimum hardware requirements (CPU, RAM, Storage, Network). OS is a supported version and properly licensed. | Server logs, system information checks, hardware diagnostics. |
| PACS Application Installation | Installation and configuration of the PACS application software. | Application version is agreed upon. All necessary components are installed. | Application installation logs, verification of installed modules. |
| Database Configuration | Setup and configuration of the PACS database. | Database type and version are supported. Database is optimized for PACS performance. Backup and recovery strategy is implemented. | Database configuration files, performance monitoring tools, backup verification. |
| Image Acquisition Gateway Configuration | Setup and configuration of interfaces for receiving images from modalities (CT, MRI, X-ray, etc.). | DICOM conformance for all connected modalities. AE titles, IP addresses, ports configured correctly. HL7 interface configured for RIS integration (if applicable). | DICOM conformance testing tools, test image reception logs, HL7 message verification. |
| Workstation Installation & Configuration | Installation and setup of PACS viewing workstations. | Workstations meet minimum hardware requirements for image viewing. PACS viewer software installed and configured. Network connectivity verified. | Workstation system information, PACS viewer functionality test, network ping tests. |
| User Role and Permission Setup | Configuration of user accounts, roles, and access permissions within the PACS. | User roles align with organizational security policies. Permissions are granular and adhere to the principle of least privilege. | User account list, role definition documentation, access privilege verification through test logins. |
| DICOM Compliance Verification | Ensuring all components of the PACS adhere to relevant DICOM standards. | Verification of DICOM conformance for all interfaces and storage. Compliance with specific DICOM parts (e.g., Part 4, Part 10) as required. | DICOM conformance testing tools, audit logs, vendor compliance statements. |
| Network Configuration | Ensuring proper network connectivity and bandwidth for PACS operations. | Adequate network bandwidth for image transfer. Firewall rules configured for PACS ports. IP addressing and subnetting correctly implemented. | Network topology diagrams, bandwidth tests, firewall rule verification. |
| Archive and Storage Configuration | Setup and configuration of image archive and long-term storage solutions. | Storage capacity meets projected needs. Archive policies (e.g., retention periods) are configured. Storage media is verified. | Storage capacity reports, archive policy verification, storage media health checks. |
| Backup and Disaster Recovery Plan | Implementation of a robust backup and disaster recovery strategy for the PACS data and system. | Regular automated backups. Offsite backup storage (if applicable). Documented recovery procedures. Tested recovery process. | Backup logs, recovery test reports, RTO/RPO documentation. |
| HL7 Integration (if applicable) | Configuration of interfaces for integration with the Hospital Information System (HIS) or Radiology Information System (RIS). | HL7 message types and segments are correctly mapped. Data exchange is reliable and accurate. | HL7 message logs, data validation checks, interface testing with HIS/RIS. |
| Audit Trails and Logging | Configuration of comprehensive audit trails and logging for all PACS activities. | Logs capture user access, image access, system changes, and errors. Logs are securely stored and retrievable. | Audit log review, security policy compliance checks. |
| System Documentation | Provision of comprehensive documentation for the installed and configured PACS. | Includes installation guides, configuration details, user manuals, administrator guides, troubleshooting guides, and network diagrams. | Review of provided documentation for completeness and accuracy. |
Key Project Phases
- Planning and Design
- Hardware and Software Installation
- System Configuration and Integration
- Data Migration (if applicable)
- Testing and Validation
- Training and Handover
- Post-Implementation Support
Service Level Agreement For Pacs Installation & Configuration Service
Uptime Guarantee Interpretation:
The Uptime Guarantee specified above is primarily applicable after the successful completion and handover of the PACS installation and configuration project. During the active installation and configuration phase, the primary objective is to resolve issues promptly to facilitate timely project completion. The Provider will strive to minimize service disruptions during this period and will communicate any significant planned downtime in advance.
Reporting and Escalation:
- Reporting: Issues should be reported to the Provider via [Specify Reporting Method, e.g., email to support@[yourcompany.com], dedicated ticketing system portal, phone number].
- Escalation: If an issue is not being addressed within the defined response or resolution times, the Client may escalate the issue to [Specify Escalation Contact/Department] at [Escalation Email/Phone].
Exclusions:
This SLA does not cover issues arising from:
- Client's misuse or unauthorized modification of the PACS.
- Third-party hardware or software failures not directly related to the Provider's installation and configuration.
- Force majeure events (e.g., natural disasters, acts of war).
- Network outages or issues outside the Provider's direct control.
- Failure to adhere to the Provider's recommended operational procedures.
Review and Amendments:
This SLA will be reviewed [Specify Review Frequency, e.g., quarterly, annually] or upon significant changes to the project scope. Any amendments to this SLA must be made in writing and agreed upon by both parties.
Agreement:
By signing this document, both parties agree to the terms and conditions outlined in this Service Level Agreement.
Provider Signature: _________________________ Date: _______________
Client Signature: ___________________________ Date: _______________
| Issue Severity | Response Time (Business Hours) | Target Resolution Time (Business Hours) | Uptime Guarantee (During Installation/Configuration Phase) |
|---|---|---|---|
| Critical Issue | 1 Hour | 4 Hours | N/A (Focus is on resolution during installation) |
| Major Issue | 2 Business Hours | 8 Business Hours | N/A (Focus is on resolution during installation) |
| Minor Issue | 4 Business Hours | 24 Business Hours | N/A (Focus is on resolution during installation) |
Key Definitions
- PACS Installation & Configuration Service: The complete process of setting up and configuring the PACS software, hardware, and network infrastructure as per the agreed project scope.
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM [Client's Time Zone], excluding public holidays recognized in the Client's region.
- Critical Issue: A problem that renders the PACS installation or a core configuration component completely inoperable, preventing any users from accessing or utilizing the PACS for its intended purpose. This includes, but is not limited to, the inability to ingest images, display images, or access patient studies.
- Major Issue: A problem that significantly degrades the performance or functionality of the PACS installation or a critical configuration component, impacting a substantial number of users or a key workflow. This includes, but is not limited to, slow image loading times for all users, intermittent access to patient studies, or failure of a significant PACS module.
- Minor Issue: A problem that causes minor inconvenience or affects a limited number of users or a non-critical functionality of the PACS installation or configuration. This includes, but is not limited to, minor UI glitches, cosmetic issues, or non-essential feature malfunctions.
- Response Time: The maximum time within which the Provider will acknowledge a reported issue and initiate investigation.
- Resolution Time: The maximum time within which the Provider will work towards resolving the reported issue. Please note that actual resolution may depend on the complexity of the issue and external factors.
- Uptime: The percentage of time the PACS installation and configured services are available and operational for the Client's use during the agreed service period.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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