Home/Services/Installation Commissioning Acceptance/DICOM Modality Worklist Setup Service in Comoros
Verified Service Provider in Comoros
DICOM Modality Worklist Setup Service in Comoros
Engineering Excellence & Technical Support
DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized Modality Worklist Server
Deploying a dedicated DICOM Modality Worklist (MWL) server in Comoros, enabling seamless integration and scheduling of imaging studies across multiple facilities. This ensures efficient patient data flow and reduces manual entry errors.
Interoperability & Compliance
Ensuring strict adherence to DICOM standards for MWL services, guaranteeing interoperability with diverse imaging modalities and PACS systems already in use or planned for implementation in Comoros' healthcare infrastructure.
Remote Configuration & Support
Offering expert remote configuration and ongoing technical support for the DICOM MWL setup, facilitating rapid deployment and troubleshooting, especially crucial for healthcare providers in geographically distributed regions of Comoros.
What Is Dicom Modality Worklist Setup Service In Comoros?
The DICOM Modality Worklist (MWL) Setup Service in Comoros, as in other healthcare regions, is a critical component of a modern Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) integration. It enables the dynamic retrieval of patient and study information from a RIS/HIS (Hospital Information System) to a DICOM modality (e.g., CT, MRI, X-ray scanner) prior to the performance of an imaging procedure. This service facilitates efficient workflow management, reduces manual data entry errors, and ensures that imaging exams are correctly associated with the appropriate patient and clinical context. The setup involves configuring the MWL SCP (Service Class Provider) on the modality to query the MWL SCU (Service Class User), typically the RIS/HIS, for scheduled procedures. This configuration establishes a DICOM connection and defines the specific query parameters the modality will use. The MWL service standardizes the exchange of scheduled imaging appointment data, improving operational efficiency within radiology departments.
| Component/Role | Involved Parties/Entities | Functionality |
|---|---|---|
| Modality Worklist Server (SCP/SCU) | Radiology Information System (RIS) or Hospital Information System (HIS) | Hosts the MWL SCP, receives queries from modalities, and provides the worklist data. Acts as the MWL SCU in initiating the query response. |
| Modality Worklist Client (SCU/SCP) | DICOM Imaging Modality (CT, MRI, X-ray, Ultrasound, etc.) | Initiates MWL queries to the RIS/HIS for scheduled procedures. Acts as the MWL SCP by receiving the worklist data. |
| DICOM Network Configuration | IT Department, PACS Administrator, Modality Vendor Engineers | Establishes the DICOM connectivity between the RIS/HIS and the modality, including AE Title, IP address, port, and transfer syntaxes. |
| Worklist Query Parameters | RIS/HIS Administrator, Modality Vendor Engineers | Defines the criteria (e.g., patient ID, study date, modality type) the modality uses to request specific worklist entries. |
Key Aspects of DICOM Modality Worklist Setup Service
- Service Definition: The MWL Setup Service facilitates the automated transfer of scheduled patient and examination data from a central information system (RIS/HIS) to imaging modalities.
- Workflow Enhancement: It automates the pre-population of patient demographic and study details on the modality, minimizing manual input and potential for transcription errors.
- Data Integrity: Ensures that the correct patient identifiers, study descriptions, and clinical indications are associated with the imaging procedure before it is acquired.
- Operational Efficiency: Streamlines the radiology workflow by providing modalities with up-to-date worklists, allowing for better scheduling and resource utilization.
- Integration Requirement: Crucial for the interoperability between RIS/HIS and DICOM imaging modalities.
Who Needs Dicom Modality Worklist Setup Service In Comoros?
The DICOM Modality Worklist (MWL) setup service is crucial for healthcare providers that utilize Picture Archiving and Communication Systems (PACS) and Digital Imaging and Communications in Medicine (DICOM) compliant imaging modalities. This service automates the transfer of patient and examination information from a Radiology Information System (RIS) or Electronic Health Record (EHR) to imaging equipment, streamlining workflow, reducing manual data entry errors, and improving patient safety. In Comoros, the adoption of advanced medical imaging technologies is growing, making this service increasingly relevant.
| Customer Type | Relevant Departments | Specific Needs/Benefits |
|---|---|---|
| Public Hospitals | Radiology Department, Outpatient Clinics, Emergency Department | Efficient patient registration for imaging, reduced administrative burden, faster turnaround times for diagnostic reports, improved data accuracy for national health statistics. |
| Private Hospitals | Radiology Department, Cardiology, Neurology, Orthopedics, Oncology | Enhanced operational efficiency in imaging departments, improved patient experience through reduced waiting times, seamless integration with existing RIS/EHR systems, competitive advantage through advanced technology adoption. |
| Diagnostic Imaging Centers | Radiology, MRI, CT, Ultrasound, X-ray | Streamlined workflow for high-volume imaging, accurate patient data for every study, reduced risk of misidentification, improved resource allocation for imaging equipment. |
| Specialty Clinics (e.g., Cardiology, Neurology) | Cardiology (Echocardiography, Angiography), Neurology (MRI, CT) | Direct feeding of patient and exam data to specialized imaging equipment, ensuring precise study parameters and reducing the need for manual input by technicians. |
| Health Centers with Imaging Capabilities | Radiology/Diagnostic Imaging Unit | Enabling basic but efficient diagnostic imaging workflows, supporting preliminary diagnoses and referrals, especially in areas with limited specialized personnel. |
Target Customers and Departments in Comoros Requiring DICOM Modality Worklist Setup Service
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Specialty Clinics with Imaging Services
- Larger Health Centers with Imaging Capabilities
Dicom Modality Worklist Setup Service Process In Comoros
This document outlines the DICOM Modality Worklist (MWL) Setup Service Process in Comoros. The MWL service enables the seamless transfer of patient and examination information from a hospital's RIS/HIS to imaging modalities, optimizing workflow and reducing manual data entry. The process encompasses several stages, from initial inquiry and requirement gathering to final service execution and support.
| Stage | Description | Key Activities | Involved Parties | Deliverables |
|---|---|---|---|---|
| Initial contact from a healthcare facility in Comoros expressing interest in MWL setup. Understanding their current workflow and specific requirements. | Information gathering on existing IT infrastructure, RIS/HIS capabilities, modality types, desired data fields, security requirements, and network connectivity. | Healthcare Facility (IT Department, Radiology Department), Service Provider (Sales/Consultant Team) | Needs assessment document, initial understanding of project scope. |
| Based on the needs assessment, a detailed proposal is prepared outlining the proposed solution, technical specifications, implementation plan, timeline, and associated costs. | Developing technical solution architecture, defining software/hardware requirements, estimating resources, generating a detailed cost breakdown and quotation. | Service Provider (Technical Team, Sales Team), Healthcare Facility (Decision Makers) | Formal proposal, detailed quotation, preliminary project timeline. |
| Formalizing the agreement between the healthcare facility and the service provider. This includes defining terms of service, payment schedules, and responsibilities. | Negotiating contract terms, finalizing pricing, signing Service Level Agreements (SLAs), and defining project milestones. | Healthcare Facility (Legal Department, Administration), Service Provider (Legal Department, Management) | Signed contract, Service Level Agreement (SLA). |
| A thorough on-site evaluation of the facility's IT infrastructure, network, and existing modalities to ensure compatibility and identify any potential challenges. | Network assessment (bandwidth, firewall rules), modality compatibility check (DICOM conformance statements), server room evaluation, physical installation feasibility assessment. | Service Provider (Implementation Engineers, Network Specialists), Healthcare Facility (IT Staff) | Site survey report, compatibility matrix, refined implementation plan. |
| Setting up the MWL server, configuring it to communicate with the facility's RIS/HIS, and integrating it with the imaging modalities. | Installing and configuring MWL software, establishing HL7 or DICOM communication with RIS/HIS, configuring modality connections (DICOM AE Titles, IP addresses, ports), defining worklist query parameters. | Service Provider (Implementation Engineers, Integration Specialists), Healthcare Facility (IT Staff, RIS/HIS Vendor) | Configured MWL server, integrated RIS/HIS, configured modality connections. |
| Rigorous testing to ensure the MWL system functions correctly and reliably, meeting all specified requirements. | Unit testing of individual components, integration testing between RIS/HIS, MWL, and modalities, end-to-end workflow testing, data validation (patient demographics, study information). | Service Provider (QA Team, Implementation Engineers), Healthcare Facility (Radiology Staff, IT Staff) | Test reports, validation documentation, bug resolution logs. |
| The official launch of the MWL system into the production environment. | Final system deployment, production environment setup, activation of MWL service for live patient data, initial operational monitoring. | Service Provider (Implementation Engineers), Healthcare Facility (Radiology Staff, IT Staff) | Live MWL system, operational workflow. |
| Comprehensive training for the healthcare facility's staff on how to use and manage the MWL system. | Training sessions for IT administrators, radiology technologists, and department managers, providing user manuals and documentation, formal handover of system ownership and operational responsibility. | Service Provider (Trainers, Technical Writers), Healthcare Facility (End-Users, IT Staff) | Trained staff, user manuals, system documentation, handover certificate. |
| Ongoing technical support and maintenance to ensure the continuous operation and optimal performance of the MWL system. | Remote and on-site technical support, troubleshooting of issues, system updates and patches, performance monitoring, scheduled maintenance. | Service Provider (Support Team, Maintenance Engineers), Healthcare Facility (IT Staff, End-Users) | Ongoing technical assistance, system maintenance logs, performance reports. |
DICOM Modality Worklist Setup Service Process Workflow
- Inquiry and Needs Assessment
- Proposal and Quotation
- Contracting and Agreement
- Technical Assessment and Site Survey
- Configuration and Integration
- Testing and Validation
- Deployment and Go-Live
- Training and Handover
- Post-Implementation Support
Dicom Modality Worklist Setup Service Cost In Comoros
Setting up a DICOM Modality Worklist (MWL) service involves integrating your imaging modalities (like X-ray, CT, MRI scanners) with a hospital's Picture Archiving and Communication System (PACS) or a standalone Worklist server. The cost for this service in Comoros can vary significantly based on several factors. Due to the specialized nature of DICOM and IT integration, local expertise might be limited, potentially increasing costs or requiring remote support. There isn't a widely published, standardized pricing structure for DICOM MWL setup in Comoros, as it's often project-specific. However, we can outline the primary cost drivers and provide estimated ranges.
| Service Component | Estimated Cost Range (Comorian Francs - KMF) | Notes |
|---|---|---|
| Basic MWL Configuration & Integration (per modality) | 500,000 - 1,500,000 KMF | Assumes standard DICOM compliance and minimal customization. May involve remote assistance. |
| Complex MWL Integration (e.g., multiple modalities, custom mapping) | 1,500,000 - 5,000,000 KMF | Includes more intricate setup, data mapping, and potentially on-site work. |
| MWL Server Installation & Configuration (if required) | 1,000,000 - 3,000,000 KMF | Excludes hardware cost. Focuses on software setup and basic configuration. |
| Software Licensing (per module/server) | Varies significantly (e.g., 500,000 - 2,000,000+ KMF) | Depends on vendor and features. Can be recurring or perpetual. |
| Custom Development/Integration (per hour/project) | 50,000 - 150,000 KMF per hour | For specialized needs, HL7 integration, etc. Project-based quotes are common. |
| On-Site Support & Travel (per visit/day) | 100,000 - 400,000 KMF | Includes technician time and travel expenses. Higher for international providers. |
| Training & Handover | 200,000 - 800,000 KMF | For IT staff and potentially clinical users, depending on scope. |
| Ongoing Support & Maintenance (annual) | 15% - 30% of initial setup cost | Optional, but recommended for system stability and updates. |
Key Pricing Factors for DICOM Modality Worklist Setup in Comoros
- Complexity of the MWL Integration: The number and type of imaging modalities to be connected, the complexity of the DICOM communication protocols required, and the need for custom mapping of data fields between the modality and the worklist server are major determinants. Integrating older or non-standard modalities can be more challenging and costly.
- Vendor and Service Provider: Costs will differ based on whether you engage a local IT integrator, a DICOM-specialized vendor, or a remote international service provider. Local providers might have lower hourly rates but limited availability or expertise. International providers might have higher rates but offer specialized skills and faster response times (though remote support limitations apply).
- Scope of Services: This can range from a basic setup of existing DICOM configurations to a full implementation including network configuration, server installation (if needed), software licensing, customization, testing, and end-user training. Additional services like ongoing support, maintenance, and system updates will also add to the overall cost.
- Hardware and Software Requirements: If the MWL requires a dedicated server, or if specific middleware or DICOM libraries are needed, these hardware and software acquisition costs will be factored in. Licensing fees for DICOM software can also be a significant component.
- Customization and Development: If standard DICOM protocols are insufficient and custom development is required to meet specific workflow needs (e.g., unique patient data mapping, HL7 integration for patient demographics), this will significantly increase costs.
- Travel and On-Site Support: For local service providers, travel time and expenses to the healthcare facility will be a factor. If remote support is insufficient and on-site visits are necessary, especially if from international providers, these costs can be substantial.
- Network Infrastructure: The existing network infrastructure's readiness for DICOM communication (bandwidth, security, stability) can impact setup time and cost. Upgrades might be necessary.
Affordable Dicom Modality Worklist Setup Service Options
Setting up a DICOM Modality Worklist (MWL) is crucial for efficient radiology workflow, enabling seamless communication between imaging devices and the Picture Archiving and Communication System (PACS) or RIS. While professional setup can seem costly, exploring value bundles and adopting cost-saving strategies can make this essential service significantly more affordable. This document outlines options for affordable DICOM MWL setup services, emphasizing value-added bundles and practical cost-saving measures.
| Cost-Saving Strategy | Description | Potential Benefit |
|---|---|---|
| Leverage Open-Source DICOM Toolkits | Utilize free and open-source software libraries (e.g., DCMTK, dcm4che) for MWL implementation. This can significantly reduce software licensing costs, although it may require more internal technical expertise or a skilled third-party integrator. | Reduced software expenditure, greater flexibility in customization. |
| Phased Implementation | Instead of a full-blown setup immediately, consider a phased approach. Start with essential MWL functionality and gradually add more advanced features or integrations as your budget allows and needs evolve. | Spreads costs over time, allows for learning and adjustment. |
| Remote Setup & Support | Opt for service providers who offer remote setup and ongoing support. This eliminates travel costs for technicians, making the service more affordable. | Lower overall service fees, faster deployment. |
| Standardized Templates & Configurations | Choose providers who have pre-defined, standardized MWL configurations for common modalities and workflows. This reduces the need for extensive custom development. | Faster setup times, lower customization costs. |
| Negotiate Service Level Agreements (SLAs) | Clearly define the scope of work, response times, and support levels in your SLA. This prevents scope creep and ensures you only pay for services you truly need. | Clear cost expectations, avoidance of unexpected charges. |
| Consider Cloud-Based MWL Solutions | Some cloud providers offer MWL as a service. This can reduce the need for on-premise hardware and IT infrastructure, potentially leading to lower upfront and ongoing costs. | Scalability, reduced infrastructure investment. |
| Bundle with Other IT Services | If you're also looking for PACS integration, VNA setup, or other IT services, inquire about bundled discounts from a single provider. | Volume discounts, streamlined vendor management. |
| Seek Recommendations & Compare Quotes | Obtain multiple quotes from different reputable DICOM service providers. Thoroughly research their experience, client testimonials, and pricing structures before making a decision. | Competitive pricing, better value for money. |
Value Bundles for Affordable DICOM MWL Setup
- {"title":"Basic Setup & Configuration Bundle","description":"This entry-level bundle typically includes the core services required to get your MWL operational. It focuses on essential configuration and testing."}
- {"title":"Standard Workflow Integration Bundle","description":"Beyond basic setup, this bundle incorporates deeper integration with your existing RIS/PACS, potentially including basic HL7 integration for patient demographic exchange."}
- {"title":"Advanced Workflow & Optimization Bundle","description":"This premium bundle offers comprehensive setup, extensive workflow analysis and customization, advanced HL7 integration, remote support, and initial training for your staff. It's designed for organizations looking for a highly optimized and streamlined solution."}
- {"title":"Managed MWL Service Bundle","description":"This recurring bundle includes initial setup followed by ongoing remote management, monitoring, and support for your MWL system. It's ideal for organizations that want to offload the technical burden and ensure continuous operation."}
- {"title":"Bundled Training & Support Packages","description":"Often offered as add-ons or integrated into higher-tier bundles, these packages provide essential staff training on using and troubleshooting the MWL, along with ongoing technical support."}
Verified Providers In Comoros
Ensuring access to reliable healthcare is paramount, and in Comoros, identifying verified providers is crucial. Franance Health stands out as a beacon of trust and quality, offering a comprehensive network of credentialed healthcare professionals. This document outlines why Franance Health represents the best choice for your medical needs in Comoros, detailing their rigorous credentialing process and the benefits it brings to patients.
| Credentialing Component | Verification Method | Patient Benefit |
|---|---|---|
| Medical License & Registration | Official checks with Comorian Ministry of Health and relevant licensing boards. | Ensures providers are legally authorized to practice medicine. |
| Educational Qualifications | Verification of degrees and diplomas from accredited institutions. | Confirms providers have received appropriate academic training. |
| Professional Experience | Reference checks and review of past practice history. | Assesses practical skills and professional conduct. |
| Specialty Certifications | Validation of board certifications and postgraduate training. | Guarantees expertise in specific medical fields. |
| Ethical Standing | Background checks for any disciplinary actions or malpractice claims. | Protects patients from unethical or harmful practices. |
| Continuing Medical Education (CME) | Confirmation of participation in ongoing professional development. | Ensures providers stay updated with the latest medical advancements. |
Why Franance Health is the Superior Choice for Verified Providers in Comoros
- Rigorous Credentialing Process: Franance Health employs a multi-stage verification system to ensure all listed providers meet the highest standards of competence, ethical practice, and licensure.
- Commitment to Patient Safety: Our verification protocols are designed with patient well-being as the absolute priority, minimizing risks associated with unqualified or fraudulent practitioners.
- Access to Specialized Care: We facilitate connections with a diverse range of specialists, ensuring you can find the expert care you need for any medical condition.
- Transparent Provider Information: Franance Health provides clear and accessible profiles of our verified providers, including their qualifications, experience, and areas of specialization.
- Streamlined Healthcare Navigation: We simplify the process of finding and booking appointments with trusted healthcare professionals, saving you time and stress.
- Upholding International Standards: Our credentialing practices align with recognized international benchmarks for healthcare provider quality and safety.
- Continuous Monitoring and Re-verification: Franance Health maintains an ongoing commitment to quality by regularly reviewing and re-verifying the credentials of our network providers.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the Scope of Work (SOW) for a DICOM Modality Worklist Setup Service. It details the technical deliverables and standard specifications required for the successful implementation and integration of a DICOM Modality Worklist (MWL) service. The objective is to enable seamless communication between the Picture Archiving and Communication System (PACS)/Modality Worklist server and DICOM modalities for efficient patient scheduling and procedure management.
| Deliverable | Description | Standard/Specification | Acceptance Criteria |
|---|---|---|---|
| DICOM Conformance Statements | Review of existing Conformance Statements for MWL SCP (Server) and MWL SCU (Client/Modality). Identification of supported DICOM services, attributes, and optional features relevant to MWL. | DICOM Part 3 (Information Object Definitions), Part 4 (Service Class Specifications), Part 5 (Data Structures and Encoding), Part 6 (Data Dictionary), Part 15 (Security and System Management), Part 16 (Content Mapping). | Identified and documented supported services and attributes. Any discrepancies or missing information flagged. |
| MWL Server Configuration | Installation, configuration, and verification of the MWL server software. This includes network settings, database integration (if applicable), security parameters, and user access controls. | Relevant DICOM standards for MWL SCP. Specific vendor documentation for the chosen MWL server solution. | MWL server is operational and accessible. Network connectivity established and verified. Basic security configurations applied. |
| Modality Integration | Configuration of the DICOM modality (e.g., CT, MRI, X-ray) to act as an MWL SCU, establishing a connection with the configured MWL server. This involves setting up AE Titles, IP addresses, ports, and DICOM services. | DICOM Part 4 (Service Class Specifications - Modality Worklist Management), relevant DICOM Part 3 Information Object Definitions (e.g., Scheduled Procedure Step), and modality vendor-specific configuration guides. | Successful association established between modality and MWL server. Test worklist entries retrieved by the modality. |
| Worklist Data Mapping | Definition and implementation of the mapping between data elements in the HIS/RIS (Hospital Information System/Radiology Information System) and the DICOM Worklist Information Model. This ensures accurate patient and study information is populated. | DICOM Part 3 (Scheduled Procedure Step module attributes), DICOM Part 5, DICOM Part 6 (Data Dictionary), and mapping requirements from HIS/RIS and PACS. | Mapping documented. Test data imported and validated against the DICOM Worklist Information Model and retrieved by modalities without errors. |
| Testing and Validation | Comprehensive testing to verify the end-to-end functionality of the MWL service. This includes creating, retrieving, and updating worklist items, as well as error handling scenarios. | DICOM Part 4 (Modality Worklist Management Service Class), DICOM Conformance Statements of all integrated components. | All defined test cases pass. Worklist information is consistently and accurately populated across all integrated modalities. No data corruption or loss observed. |
| User Training | Training for IT administrators and relevant clinical staff on the operation, monitoring, and basic troubleshooting of the MWL service. | N/A (Internal process based on system functionality and user roles). | Users demonstrate understanding of MWL service operations and basic troubleshooting steps. |
| Technical Documentation | Provision of comprehensive documentation including configuration guides, troubleshooting manuals, and a final project report. | N/A (Internal project documentation standards). | All documentation is delivered and meets agreed-upon quality standards. |
Scope of Work Key Areas
- DICOM Conformance Statement Review and Analysis
- MWL Server Configuration and Setup
- Modality Integration and Testing
- Data Mapping and Validation
- User Training and Documentation
- Post-Implementation Support
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the DICOM Modality Worklist Setup Service provided by [Your Company Name]. This SLA aims to ensure reliable and timely service for our clients, enabling efficient patient workflow management within healthcare facilities.
| Service Component/Metric | Performance Guarantee | Measurement Method | Remedy for Breach |
|---|---|---|---|
| Core Service Uptime | 99.5% Uptime (measured monthly) | Monitored by independent uptime monitoring tools and internal system logs. Calculated as: (Total Minutes in Month - Minutes of Unscheduled Outage) / Total Minutes in Month * 100. | For every full 0.5% drop below 99.5% in a given month, the client will receive a 5% service credit on their monthly subscription fee for the MWL Setup Service. |
| Response Time for MWL Data Retrieval/Update Requests | Within 15 minutes during Business Hours | Measured from the time a request is received by the service's API or configured integration point to the time of successful data retrieval or update confirmation. | If a request consistently exceeds the 15-minute response time for more than 1% of requests within a week, the client will receive a free 1-hour consultation with a senior support engineer to diagnose and resolve the performance issue. |
| Response Time for Configuration Change Requests | Within 4 business hours during Business Hours | Measured from the time of ticket submission or acknowledged email request to the time of confirmation of configuration change initiation. | If a configuration change request consistently exceeds the 4 business hour response time for more than 2 requests within a month, the client will receive a 10% discount on their next month's MWL Setup Service fee. |
| Scheduled Maintenance Notification | Minimum 48 hours advance notice | Communication via email to designated client contact(s) and/or portal notification. | Failure to provide 48 hours notice for scheduled maintenance that causes service interruption will result in a documented apology and a review of notification procedures. |
| Support Ticket Response Time (Non-Critical Issues) | Within 8 business hours | Measured from the time a support ticket is submitted to the time of initial acknowledgement and assignment by the support team. | Not applicable for this tier of support. Focus is on critical issue resolution. |
| Support Ticket Response Time (Critical Issues) | Within 2 business hours | Measured from the time a critical support ticket is submitted to the time of initial acknowledgement and assignment by the support team. Critical issues are defined as [Define Critical Issues, e.g., complete MWL service outage affecting multiple modalities, inability to schedule any new studies]. | If the 2-hour response time is not met for a critical issue, the client will receive a 20% discount on their next month's MWL Setup Service fee. |
Key Definitions
- DICOM Modality Worklist Setup Service: The service responsible for configuring and managing the DICOM Modality Worklist (MWL) functionality for medical imaging modalities, ensuring correct patient and study information is pushed to the modality prior to examination.
- Uptime: The percentage of time the DICOM Modality Worklist Setup Service is operational and accessible to authorized users and systems.
- Response Time: The time elapsed from when a request is initiated (e.g., a new MWL entry creation request, a configuration change request) until the service acknowledges and begins processing that request.
- Scheduled Maintenance: Planned periods during which the service may be unavailable for upgrades, patches, or other necessary maintenance. Clients will be notified in advance of scheduled maintenance.
- Unscheduled Outage: Any period during which the service is unavailable due to unforeseen issues, including hardware failures, software bugs, or network problems.
- Service Credit: A monetary credit applied to a client's account as compensation for failing to meet the uptime guarantee.
- Business Hours: [Specify your Business Hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM Local Time, excluding public holidays].
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your DICOM Modality Worklist Setup Service in Comoros project in Comoros.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.