Verified Service Provider in Comoros
PACS/RIS Migration & Integration in Comoros
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless Cloud-Based PACS/RIS Deployment
Successfully migrated and integrated existing PACS/RIS infrastructure to a robust, scalable cloud-based solution. This involved secure data migration, ensuring data integrity, and establishing high availability for uninterrupted access to medical imaging and patient records across Comorian healthcare facilities. Enhanced remote diagnostic capabilities and reduced on-premise hardware dependency.
Interoperable Healthcare Ecosystem Integration
Engineered and implemented standardized API integrations between the new PACS/RIS system and existing hospital information systems (HIS) and laboratory information systems (LIS) in Comoros. This achieved a unified patient data view, streamlined workflows for clinicians, and improved reporting accuracy by eliminating data silos and manual data entry.
Secure & Compliant Data Transmission Network
Designed and deployed a secure, encrypted network infrastructure for the transmission of sensitive medical images and patient data within Comoros. Adhered to international data privacy and security standards, ensuring compliance and building trust with healthcare providers and patients regarding the safety of their digital health information.
What Is Pacs/ris Migration & Integration In Comoros?
PACS/RIS migration and integration in Comoros refers to the strategic process of transferring, consolidating, and interoperating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) within healthcare facilities in the Comoros. This service encompasses the movement of existing medical imaging data (DICOM objects), associated patient and study metadata, and system functionalities to a new, unified, or enhanced PACS/RIS infrastructure. The objective is to improve data accessibility, workflow efficiency, diagnostic accuracy, and interoperability between different departments or facilities. It often involves data cleansing, mapping, validation, and ensuring compliance with relevant healthcare data standards and regulations.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals and clinics in Comoros seeking to upgrade outdated PACS/RIS software or hardware. | Consolidating imaging data from multiple disparate systems into a single, centralized repository. | Hospitals undergoing digital transformation initiatives. | Implementing a new EMR system that requires seamless integration with imaging data. | Facilities aiming to improve inter-departmental data sharing and collaboration. | Healthcare providers looking to enhance data security and compliance with evolving regulations. | New healthcare facilities being established in Comoros requiring a foundational PACS/RIS. | Mergers or acquisitions of healthcare organizations necessitating system consolidation. | Improving turnaround times for image retrieval and report generation. | Enabling remote access to medical images for consultations or telemedicine initiatives. | Facilitating research and data analysis by providing a unified imaging database. | Reducing the costs associated with maintaining multiple, legacy PACS/RIS solutions. |
Key Components of PACS/RIS Migration & Integration:
- Data Extraction and Archival: Securely retrieving and backing up all legacy DICOM images and RIS data.
- Data Transformation and Cleansing: Reformatting, standardizing, and validating data to ensure compatibility with the new system.
- System Deployment and Configuration: Installing, setting up, and configuring the new PACS and RIS software and hardware.
- Integration with Existing Infrastructure: Connecting the new PACS/RIS with other hospital information systems (HIS), EMRs, and departmental workstations.
- Workflow Optimization: Redesigning and implementing radiology workflows to leverage the capabilities of the new system.
- User Training and Support: Providing comprehensive training to radiologists, technicians, and administrative staff on the new systems.
- Testing and Validation: Conducting rigorous testing to ensure data integrity, system performance, and functional accuracy.
- Decommissioning of Legacy Systems: Safely retiring old PACS and RIS infrastructure once migration is complete.
Who Needs Pacs/ris Migration & Integration In Comoros?
PACS/RIS migration and integration are critical for modernizing healthcare information systems. In Comoros, adopting these technologies will primarily benefit healthcare institutions seeking to improve diagnostic imaging workflow, enhance data management, and facilitate seamless communication between radiology departments and referring physicians. This modernization is essential for elevating the quality and efficiency of medical services provided across the archipelago.
| Target Customer | Key Departments/Users | Primary Benefits |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, IT Department, Referring Physicians (various specialties like Cardiology, Oncology, Surgery, Internal Medicine), Hospital Administration | Improved image access and sharing, reduced physical storage needs, faster report turnaround times, enhanced collaboration, better audit trails, streamlined workflow, potential for teleradiology. |
| Diagnostic Imaging Centers | Radiology Technologists, Radiologists, Administrative Staff, IT Support | Efficient image archiving and retrieval, secure data storage, improved reporting capabilities, simplified billing and scheduling, enhanced patient data management. |
| Poly-clinics & Larger Health Centers | Radiology Unit, General Practitioners, Specialists, Administrative Personnel | Integrated patient records, better diagnostic support for primary care, efficient image transfer to specialists, improved patient flow. |
| Ministry of Health (Comoros) | Health Information Management Units, Public Health Researchers, Policy Makers, IT & Technology Division | Data aggregation for public health monitoring, standardization of imaging protocols, assessment of healthcare infrastructure needs, national health data analysis, improved disease surveillance. |
Target Customers and Departments in Comoros for PACS/RIS Migration & Integration
- Hospitals: Both public and private hospitals are key beneficiaries, as they handle the majority of diagnostic imaging procedures.
- Diagnostic Imaging Centers: Standalone centers specializing in radiology services will see significant improvements in their operational efficiency and data security.
- Poly-clinics and Larger Health Centers: These facilities often have dedicated radiology departments and can leverage PACS/RIS for better patient care coordination.
- Ministry of Health: For centralized oversight, data analysis, and policy-making related to healthcare technology adoption and standardization.
Pacs/ris Migration & Integration Process In Comoros
This document outlines the typical workflow for a PACS/RIS (Picture Archiving and Communication System/Radiology Information System) migration and integration project in Comoros. The process encompasses stages from initial inquiry to the successful execution and handover of the new system, considering the unique logistical and technical environment of the region.
| Phase | Key Activities | Considerations for Comoros | Deliverables |
|---|---|---|---|
| Inquiry & Initial Assessment | Receive inquiry from client (hospital/clinic in Comoros). Conduct preliminary discussions about needs and existing infrastructure. Assess current PACS/RIS situation (if any), network capabilities, and hardware. Initial site visit (if feasible and necessary). | Remote communication channels (internet stability, time differences). Local stakeholder availability and understanding of technical requirements. Understanding of existing healthcare infrastructure and regulatory landscape. | Initial project scope document. Preliminary needs assessment report. Go/No-Go decision for proceeding. |
| Requirements Gathering & Scoping | Detailed interviews with radiologists, technicians, IT staff, and administration. Define functional and non-functional requirements (DICOM compliance, HL7 integration, reporting needs, etc.). Identify specific integration points with existing hospital systems (HIS, EMR). Define data migration scope (what data, how much, format). | Language barriers (French/Comorian proficiency). Cultural nuances in communication. Availability of key personnel for extended discussions. Potential need for localized workflows. | Detailed functional and technical requirements specification. Data migration strategy document. Project scope refinement. |
| Vendor Selection & Proposal | Issue Request for Proposal (RFP) or Request for Information (RFI) to potential PACS/RIS vendors. Evaluate vendor proposals based on technical capabilities, cost, support, and experience. Shortlist vendors for presentations/demos. | Vendor's experience in similar geographical regions or with challenging logistics. Availability of remote support services. Vendor's understanding of import/customs procedures for hardware. | Shortlisted vendor list. Vendor proposal evaluation matrix. Selected vendor for negotiation. |
| Contract Negotiation & Finalization | Negotiate contract terms, pricing, service level agreements (SLAs), and payment schedules. Address intellectual property, data security, and warranty clauses. Finalize the contract. | Payment terms and currency considerations. Local legal counsel review for contract validity. Escrow agreements for source code (if applicable). | Signed vendor contract. Project charter. |
| System Design & Configuration | Vendor and client IT team collaboratively design the system architecture. Configure PACS/RIS based on gathered requirements (user roles, workflows, templates, reporting fields). Define network topology and security protocols. | Local IT infrastructure capabilities and limitations. Power stability and availability. Availability of skilled local IT personnel for ongoing maintenance. | System design document. Configuration parameters. Network diagram. |
| Infrastructure Preparation & Procurement | Identify and procure necessary hardware (servers, workstations, network equipment, storage). Prepare the physical space for servers and network infrastructure. Ensure adequate power supply and cooling. | Import duties and customs clearance for hardware. Long lead times for international shipping. Local availability of specialized IT equipment and components. Reliable power grid or need for backup generators. | Procurement list. Installation site readiness report. Ordered hardware. |
| Data Migration Planning & Execution | Plan the extraction, transformation, and loading (ETL) of existing patient data and images. Perform data cleansing and validation. Execute staged or full data migration. | Data format compatibility. Bandwidth limitations for remote data transfer. Need for secure data transfer protocols. Legal requirements for data retention and privacy. | Data migration plan. Migrated data sets. Data validation reports. |
| System Installation & Integration | Install PACS/RIS software and hardware on-site or remotely. Integrate PACS/RIS with other hospital systems (HIS, EMR) using HL7 or DICOM standards. Configure archiving and retrieval policies. | On-site presence of vendor engineers or trained local technicians. Remote access for installation and configuration. Network connectivity challenges. Interoperability with legacy systems. | Installed PACS/RIS system. Successful system integrations. Configured archiving policies. |
| Testing & Validation | Conduct unit testing, integration testing, and user acceptance testing (UAT). Verify system performance, data integrity, and workflow efficiency. Address any bugs or issues identified. | Availability of diverse user groups for testing. Realistic test data simulating real-world scenarios. Formalized testing protocols. | Test plans and scripts. UAT sign-off. Bug tracking and resolution reports. |
| User Training & Acceptance | Provide comprehensive training to all end-users (radiologists, technologists, administrators). Offer hands-on training sessions and create user manuals. Obtain formal user acceptance. | Training materials adapted to local language and context. Availability of trainers (on-site or remote). User proficiency assessment. | Training materials. Completed training attendance records. User acceptance certificates. |
| Go-Live & Post-Implementation Support | Transition to the new PACS/RIS system. Provide immediate on-site or remote support during the initial go-live period. Monitor system performance and address any critical issues. | 24/7 support availability (especially during initial phase). Remote troubleshooting capabilities. On-site support presence if critical. | Live PACS/RIS system. Post-go-live support plan. Issue resolution log. |
| Project Closure & Handover | Finalize all project documentation. Conduct a post-implementation review. Hand over system administration responsibilities and documentation to the client. Confirm final payment and project closure. | Comprehensive and accurate documentation for local administration. Knowledge transfer to local IT team. Final project report and lessons learned. | Final project documentation. Post-implementation review report. Project closure report. |
PACS/RIS Migration & Integration Workflow in Comoros
- Inquiry & Initial Assessment
- Requirements Gathering & Scoping
- Vendor Selection & Proposal
- Contract Negotiation & Finalization
- System Design & Configuration
- Infrastructure Preparation & Procurement
- Data Migration Planning & Execution
- System Installation & Integration
- Testing & Validation
- User Training & Acceptance
- Go-Live & Post-Implementation Support
- Project Closure & Handover
Pacs/ris Migration & Integration Cost In Comoros
The migration and integration of a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) in Comoros, like any IT project, is influenced by several key pricing factors. These factors determine the overall cost, which can vary significantly. The local currency in Comoros is the Comorian Franc (KMF). While specific pricing data for Comoros is scarce due to its unique market conditions and limited IT infrastructure compared to larger economies, we can extrapolate potential cost ranges based on global best practices and consider local influencing elements. The complexity of the existing infrastructure, the size and scope of the healthcare facilities, the chosen vendor and their support model, the required level of customization, data volume and migration complexity, training needs, and ongoing maintenance contracts all play a crucial role in the final expenditure.
| Cost Component | Estimated Range (KMF - Comorian Franc) | Notes/Influencing Factors |
|---|---|---|
| Software Licensing (Annual/Perpetual) | 5,000,000 - 30,000,000+ | Depends on vendor, number of users, modules. Subscription models can vary significantly. |
| Hardware Infrastructure (Servers, Workstations, Network) | 8,000,000 - 40,000,000+ | Scales with facility size and existing infrastructure. High-performance storage is critical for PACS. |
| Implementation & Integration Services | 10,000,000 - 50,000,000+ | Major cost driver. Vendor expertise, complexity of integration (e.g., with EHR), and project duration. |
| Data Migration | 2,000,000 - 15,000,000+ | Volume of data, format, and required cleansing/conversion efforts. |
| Customization & Development | 3,000,000 - 20,000,000+ | Highly dependent on specific functional requirements beyond standard features. |
| Training & User Education | 2,000,000 - 8,000,000 | Number of staff to train, duration, and methodology (on-site vs. remote). |
| Project Management | 3,000,000 - 10,000,000 | Duration and complexity of the project. |
| Annual Support & Maintenance | 10-20% of initial software cost per year | Crucial for ongoing system health and updates. |
| Contingency (10-20%) | Variable, based on total project cost | Essential for managing unforeseen issues. |
Key Pricing Factors for PACS/RIS Migration & Integration in Comoros
- Software Licensing: This includes the initial purchase or subscription fees for the PACS and RIS software. The licensing model (perpetual vs. subscription), number of users, modules required (e.g., advanced reporting, AI integration), and vendor reputation will impact this cost.
- Hardware Infrastructure: This encompasses servers for image storage (PACS), workstations for viewing images, network upgrades to support high-bandwidth data transfer, and potentially new diagnostic equipment compatible with the new systems.
- Implementation & Integration Services: This is a significant cost component and includes the vendor's professional services for installation, configuration, system integration with existing hospital systems (e.g., Electronic Health Records - EHR), and workflow optimization.
- Data Migration: Transferring existing patient records and medical images from legacy systems to the new PACS/RIS can be a complex and time-consuming process. The volume of data, its format, and the need for data cleansing or conversion will influence costs.
- Customization & Development: If the standard PACS/RIS requires specific modifications to meet the unique needs of Comorian healthcare providers, custom development will add to the cost.
- Training: Comprehensive training for radiologists, technicians, IT staff, and administrative personnel is essential for successful adoption. This includes on-site or remote training sessions, user manuals, and ongoing support.
- Project Management: Dedicated project management is crucial to ensure the migration and integration are completed on time and within budget. This involves planning, coordination, risk management, and communication.
- Contingency & unforeseen costs: It's wise to include a buffer for unexpected issues that may arise during the project.
- Vendor Support & Maintenance: Ongoing technical support, software updates, and system maintenance contracts are recurring costs that need to be factored in.
- Local Infrastructure & Connectivity: The availability and reliability of internet connectivity, power supply, and local IT expertise in Comoros can indirectly influence costs, potentially requiring more robust on-premise solutions or specialized support.
- Exchange Rates: Given that many vendors may operate internationally, fluctuations in exchange rates between KMF and major international currencies (e.g., USD, EUR) can affect the final price when converting costs.
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating a Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) can be a significant undertaking for healthcare facilities. However, by strategically exploring affordable options, value bundles, and cost-saving strategies, organizations can achieve a successful and financially responsible transition. This guide outlines key considerations and approaches.
| Value Bundles | Description | Cost-Saving Strategies | Description |
|---|---|---|---|
| Cloud-Based PACS/RIS | Offers scalability, reduced upfront hardware costs, and subscription-based pricing models. Often includes integrated disaster recovery and enhanced security. | Phased Implementation | Rolling out the new system in stages (e.g., by department or modality) minimizes disruption and allows for iterative learning and adjustments. |
| Managed Services | Outsourcing PACS/RIS management, maintenance, and IT support. This can reduce the need for in-house specialized IT staff and infrastructure. | Open-Source PACS/RIS | While requiring more in-house technical expertise, open-source solutions can significantly reduce software licensing fees. Careful evaluation of community support and customization needs is crucial. |
| All-in-One Solutions | Vendors offering integrated PACS, RIS, and sometimes AI tools in a single package can simplify procurement and integration, potentially leading to bundled discounts. | Leveraging Existing Hardware | Assess if current servers, workstations, and network infrastructure can be repurposed or upgraded rather than replacing everything. |
| Data Archiving Solutions | Bundled long-term archiving solutions can be more cost-effective than separate purchases, especially when integrated with the primary PACS. | Negotiating Vendor Contracts | Thoroughly review and negotiate all aspects of vendor contracts, including implementation, support, and long-term maintenance fees. Seek multi-year agreements for potential discounts. |
| Training & Support Packages | Bundled training and support services ensure smooth user adoption and reduce long-term issues. | Standardization of Workflows | Optimizing and standardizing imaging workflows can reduce the complexity and cost of customization for the new PACS/RIS. |
Key Components of PACS/RIS Migration & Integration
- Data Migration: Transferring existing medical images and patient data to the new system.
- System Integration: Connecting PACS/RIS with other healthcare IT systems (EHR, LIS, etc.).
- Hardware & Software Procurement: Acquiring new or upgrading existing infrastructure.
- Training & User Adoption: Ensuring staff are proficient with the new system.
- Vendor Support & Maintenance: Ongoing technical assistance and system updates.
Verified Providers In Comoros
In Comoros, ensuring access to reliable and qualified healthcare providers is paramount. Franance Health stands out as a trusted entity, meticulously vetting and credentialing healthcare professionals. This rigorous process guarantees that all providers affiliated with Franance Health meet stringent standards of expertise, experience, and ethical practice. Choosing a Franance Health-verified provider means opting for a higher caliber of care, offering peace of mind and confidence in your health decisions.
| Provider Type | Franance Health Verification Benefits | Why It's the Best Choice |
|---|---|---|
| General Practitioners | Ensures diagnosis and treatment by licensed and experienced doctors. | Access to reliable primary care for common ailments and preventive health. |
| Specialists (e.g., Cardiologists, Dermatologists) | Confirms advanced training and recognized expertise in specific medical fields. | Receiving care from highly qualified specialists for complex health conditions. |
| Surgeons | Verifies surgical qualifications, a clean professional record, and adherence to safety protocols. | Trustworthy surgical procedures performed by accredited professionals. |
| Dentists | Confirms dental education, licensing, and commitment to patient oral health. | Secure and effective dental treatments from verified practitioners. |
| Nurses & Allied Health Professionals | Ensures they meet educational and competency standards for their roles. | Receiving competent and compassionate care from support staff. |
Why Franance Health Credentials Matter in Comoros
- Rigorous Vetting Process: Franance Health employs a comprehensive evaluation of each provider's qualifications, including educational background, clinical experience, and adherence to professional codes of conduct.
- Commitment to Quality: Their credentialing ensures that providers are up-to-date with the latest medical advancements and best practices, promoting optimal patient outcomes.
- Enhanced Patient Safety: By verifying credentials, Franance Health minimizes the risk of encountering unqualified practitioners, thereby safeguarding patient well-being.
- Trust and Transparency: The Franance Health seal of approval signifies a commitment to transparency and accountability, allowing patients to make informed choices about their healthcare.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements for migrating and integrating the existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, unified solution. The project aims to enhance workflow efficiency, improve data accessibility, and ensure compliance with industry standards.
| Deliverable | Description | Standard Specifications/Requirements |
|---|---|---|
| Legacy PACS Data Export | Exporting all archived images, reports, and associated metadata from the current PACS. | DICOM (Digital Imaging and Communications in Medicine) standard for image export. HL7 (Health Level Seven) for relevant metadata export. Data compression strategies to be agreed upon. Full data integrity checks upon export. |
| Data Migration & Import | Importing the exported data into the new PACS and/or RIS. | DICOM and HL7 compliance. Data mapping and transformation as per new system requirements. Validation of imported data against exported data. Performance metrics for import speed to be defined. |
| PACS/RIS Integration | Establishing seamless communication and data exchange between the new PACS and RIS. | HL7 v2.x or FHIR (Fast Healthcare Interoperability Resources) for RIS-PACS integration. DICOM standards for image retrieval and query/retrieve. API integration if applicable. Real-time data synchronization. |
| New PACS/RIS Deployment | Installation and configuration of the new PACS/RIS software and hardware. | System architecture to meet performance and scalability requirements. Compliance with hospital IT infrastructure standards. Redundancy and disaster recovery planning. Secure network configuration. |
| User Acceptance Testing (UAT) | Conducting comprehensive testing by end-users to validate system functionality and performance. | Test scripts covering all core functionalities (image viewing, reporting, ordering, archiving). Defined UAT criteria and sign-off process. Defined issue resolution workflow. |
| Training Materials | Development of training documentation for end-users and IT administrators. | User manuals, quick reference guides, video tutorials. Content to cover all system features and workflows. Role-based training modules. |
| System Documentation | Comprehensive documentation of the new PACS/RIS system architecture, configuration, and maintenance procedures. | Technical architecture diagrams, configuration guides, installation manuals, troubleshooting guides, backup and recovery procedures. Compliance with IT best practices. |
| Go-Live Support | On-site and remote support during the initial period after the system goes live. | Defined support hours and escalation procedures. On-site presence for critical phases. Availability of subject matter experts. |
| Legacy System Decommissioning | Securely archiving and then decommissioning the old PACS/RIS systems. | Data archival to comply with retention policies. Secure erasure of data from old hardware. Documentation of decommissioning process. |
| Reporting & Auditing | Ensuring the new system can generate standard radiology reports and audit trails. | Compliance with DICOM SR (Structured Reporting) and HL7 CDA (Clinical Document Architecture) for reports. Comprehensive audit logging of all user actions and system events. |
Project Objectives
- Seamless migration of all historical imaging data and associated patient metadata from the legacy PACS.
- Integration of the new PACS with the existing RIS, or migration to a new RIS, ensuring bi-directional data flow.
- Establishment of robust data integrity and security measures throughout the migration and integration process.
- Deployment of a user-friendly and efficient PACS/RIS platform for radiology departments.
- Training of end-users and IT staff on the new system functionalities.
- Decommissioning of the legacy PACS/RIS systems post successful migration and validation.
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS/RIS Migration & Integration services provided by [Your Company Name]. This agreement is designed to ensure the reliable operation and prompt support of the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) during and after the migration and integration process.
| Incident Severity | Downtime Guarantee | Response Time (Acknowledgement & Initial Investigation) | Target Resolution Time (Restoration of Service) |
|---|---|---|---|
| Critical Incident (e.g., complete PACS/RIS outage, inability to access urgent studies) | 99.9% Uptime (Excluding Scheduled Downtime) | 15 Minutes | 2 Hours |
| High-Priority Incident (e.g., significant performance degradation affecting multiple users, inability to complete core workflows) | 99.5% Uptime (Excluding Scheduled Downtime) | 30 Minutes | 4 Hours |
| Medium-Priority Incident (e.g., issues with non-critical features, minor reporting errors) | N/A (Focus on resolution) | 1 Hour | 8 Business Hours |
| Low-Priority Incident (e.g., cosmetic issues, minor user interface glitches) | N/A (Focus on resolution) | 4 Business Hours | 3 Business Days |
Definitions
- PACS (Picture Archiving and Communication System): A medical imaging technology used for storing, retrieving, managing, distributing, and presenting medical images.
- RIS (Radiology Information System): A computer system that manages scheduling, patient data, billing, and reporting for radiology departments.
- Migration: The process of transferring data and functionality from an existing PACS/RIS to a new system.
- Integration: The process of connecting the new PACS/RIS with other hospital systems (e.g., EHR, LIS, billing systems).
- Downtime: Any period when the PACS/RIS is unavailable to users, preventing access to images, patient data, or workflows.
- Scheduled Downtime: Planned downtime for maintenance, upgrades, or configuration changes, communicated in advance.
- Unscheduled Downtime: Unexpected downtime caused by system failures, hardware issues, or software errors.
- Critical Incident: A situation that severely impacts patient care or core operational functions, rendering the PACS/RIS unusable for critical tasks.
- High-Priority Incident: A situation that significantly degrades system performance or limits access to essential but non-critical functions.
- Medium-Priority Incident: A situation that affects non-critical functions or causes minor performance issues.
- Low-Priority Incident: A situation that is cosmetic or has minimal impact on system functionality.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge an incident and begin investigation.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve an incident and restore service.
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