Verified Service Provider in Chad
LIMS Implementation in Chad
Engineering Excellence & Technical Support
LIMS Implementation solutions for Digital & Analytical. High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized Data Management & Standardization
Successfully deployed a robust Laboratory Information Management System (LIMS) across multiple national health facilities in Chad, enabling standardized data collection, real-time tracking of laboratory tests, and improved sample traceability. This has significantly reduced manual data entry errors and enhanced data integrity for critical public health initiatives.
Enhanced Disease Surveillance & Reporting
Implemented LIMS with integrated reporting modules, empowering Chadian health authorities with near real-time epidemiological data. This facilitated faster identification of disease outbreaks, improved resource allocation for diagnostic services, and strengthened national reporting capabilities to international health organizations, directly impacting public health response strategies.
Streamlined Workflow Automation & Quality Control
Configured the LIMS to automate key laboratory workflows, including sample accessioning, testing assignment, and result validation. This has led to increased laboratory efficiency, reduced turnaround times for test results, and implemented stringent quality control measures, ensuring the accuracy and reliability of diagnostic information essential for patient care and clinical decision-making in Chad.
What Is Lims Implementation In Chad?
Laboratory Information Management System (LIMS) implementation in Chad refers to the process of deploying and configuring a software-based system designed to manage and track laboratory samples, experiments, results, and associated data. This includes defining workflows, integrating with existing laboratory equipment, establishing user roles and permissions, and training personnel. The objective is to enhance laboratory efficiency, data integrity, regulatory compliance, and overall operational control. LIMS implementation is crucial for organizations that perform a significant volume of laboratory testing and require robust data management capabilities.
| Who Needs LIMS Implementation in Chad? | Typical Use Cases | |||||||
|---|---|---|---|---|---|---|---|---|
| Public Health Laboratories: National and regional public health labs for disease surveillance, outbreak investigation, and monitoring. (e.g., National Public Health Laboratory, regional diagnostic centers). | Clinical Diagnostic Laboratories: Hospitals and private diagnostic centers for managing patient samples, test results, and reporting. (e.g., hospitals in N'Djamena, private medical clinics). | Environmental Testing Laboratories: Agencies and private entities responsible for water quality, soil analysis, and air monitoring. (e.g., Ministry of Environment, water treatment facilities). | Food Safety Laboratories: Government bodies and private companies involved in food production and quality control. (e.g., food inspection agencies, food processing plants). | Research and Development Institutions: Universities and research centers conducting scientific studies requiring sample tracking and data analysis. (e.g., University of N'Djamena research departments). | Industrial Quality Control Laboratories: Manufacturing and industrial sectors requiring consistent product quality testing. (e.g., oil and gas sector laboratories, agricultural product testing). | |||
| Sample Tracking and Management: Recording the lifecycle of samples from receipt to disposal, including chain of custody. | Test Assignment and Execution: Managing test requests, assigning them to specific analysts, and recording test methodologies. | Result Entry and Validation: Capturing, reviewing, and approving laboratory test results, ensuring accuracy and completeness. | Instrument Integration: Connecting laboratory instruments directly to the LIMS for automated data capture, reducing manual entry errors. | Quality Assurance and Control (QA/QC): Implementing QC rules, tracking control samples, and generating QC reports. | Reporting and Analytics: Generating various reports (e.g., sample summaries, test results, QC trends, compliance reports) for internal use and external stakeholders. | Regulatory Compliance: Adhering to national and international laboratory standards (e.g., ISO 17025) and data privacy regulations. | Inventory Management: Tracking reagents, consumables, and other laboratory supplies. | Auditing and Traceability: Providing a complete audit trail of all activities performed within the laboratory, ensuring accountability. |
Key Components of LIMS Implementation in Chad
- System Selection and Procurement
- Installation and Configuration
- Workflow Design and Customization
- Instrument Integration
- Data Migration
- User Training and Support
- Validation and Testing
- Go-Live and Post-Implementation Review
Who Needs Lims Implementation In Chad?
In Chad, Laboratory Information Management Systems (LIMS) are not just a luxury but a critical tool for organizations aiming to enhance efficiency, ensure data integrity, and meet evolving regulatory and quality standards. The adoption of LIMS is particularly crucial for entities that handle significant volumes of samples, require stringent quality control, and need to streamline their laboratory workflows. This includes government agencies, research institutions, and private sector companies operating in sectors where laboratory testing is paramount for product safety, public health, and environmental monitoring.
| Customer Type | Key Departments/Functions Benefiting from LIMS | Primary Use Cases in Chad |
|---|---|---|
| Government Ministries and Agencies | Ministry of Health (Public Health Labs, Disease Surveillance), Ministry of Environment (Environmental Testing Labs), Ministry of Agriculture (Food Safety, Veterinary Labs), National Standards Bureau (Quality Control) | Disease outbreak tracking, water quality monitoring, food safety inspections, regulatory compliance, public health surveillance. |
| Research and Development Institutions | University Research Labs (various disciplines), National Research Institutes (e.g., agricultural research, medical research) | Genomic sequencing, clinical trial sample management, environmental research, agricultural innovation, drug discovery. |
| Private Sector Laboratories | Contract Research Organizations (CROs), Independent Testing Labs, Quality Assurance Labs | Providing analytical services to other industries, quality control for exported goods, consumer product testing. |
| Healthcare and Diagnostic Laboratories | Hospitals (Clinical Pathology, Microbiology, Biochemistry), Diagnostic Centers, Blood Banks | Patient sample tracking, test result reporting, quality control of diagnostic tests, blood screening, disease diagnosis. |
| Environmental Monitoring Agencies | Water treatment plants, air quality monitoring stations, waste management facilities | Monitoring water and air quality, analyzing environmental pollutants, compliance with environmental regulations, impact assessments. |
| Food and Beverage Industry Laboratories | Food processing plants, beverage manufacturers, import/export inspection agencies | Ensuring food safety, quality control of raw materials and finished products, detecting contaminants, compliance with national and international food standards. |
| Pharmaceutical and Biotechnology Companies | Drug manufacturing facilities, R&D departments | Batch testing, stability studies, raw material testing, quality assurance of pharmaceuticals, development of new drugs and vaccines. |
| Agricultural and Veterinary Laboratories | Agricultural research centers, veterinary clinics, animal feed producers | Soil and crop analysis, animal disease diagnosis, feed quality testing, pest and disease surveillance, ensuring livestock health and productivity. |
Target Customers and Departments in Chad Requiring LIMS Implementation
- Government Ministries and Agencies
- Research and Development Institutions
- Private Sector Laboratories
- Healthcare and Diagnostic Laboratories
- Environmental Monitoring Agencies
- Food and Beverage Industry Laboratories
- Pharmaceutical and Biotechnology Companies
- Agricultural and Veterinary Laboratories
Lims Implementation Process In Chad
Implementing a Laboratory Information Management System (LIMS) in Chad, as in any developing nation, requires a structured and adaptable approach. The process typically begins with an initial inquiry and culminates in the full execution and adoption of the system. This workflow can be broadly categorized into several key phases, each with distinct activities and considerations.
| Stage | Key Activities | Considerations for Chad | Deliverables |
|---|---|---|---|
| Phase 1: Inquiry and Needs Assessment | Initial contact by potential users or stakeholders. Detailed analysis of existing laboratory workflows, pain points, and specific requirements. Identification of the types of laboratories (e.g., public health, research, environmental) and their current technological infrastructure. | Limited IT infrastructure, varying levels of technical literacy among staff, potential need for mobile or offline capabilities, existing paper-based systems, budget constraints, understanding of national health/research priorities. | Needs assessment report, identified functional requirements, defined scope of the LIMS implementation. |
| Phase 2: Vendor Selection and Planning | Researching and identifying potential LIMS vendors, including those with experience in similar environments. Developing Request for Proposals (RFPs) or tenders. Evaluating vendor proposals based on functionality, cost, support, and adaptability. Contract negotiation. Detailed project planning, including timelines, resources, and budget allocation. | Prioritizing vendors with proven track records in resource-limited settings, assessing the cost-effectiveness and long-term sustainability of solutions, considering open-source options if feasible, engaging local IT partners if available, securing necessary funding and approvals. | Selected LIMS vendor, signed contract, detailed project plan, budget allocation. |
| Phase 3: System Configuration and Customization | Installing the LIMS software. Configuring the system to match the specific workflows and requirements identified in Phase 1. Customizing forms, reports, and workflows. Setting up user roles and permissions. | Adapting the LIMS to local terminology and languages, ensuring compatibility with existing or anticipated equipment, designing user interfaces that are intuitive for diverse skill levels, considering mobile device integration for field data collection. | Configured LIMS environment, customized workflows and forms, defined user roles and permissions. |
| Phase 4: Data Migration and Integration | Planning and executing the migration of existing data from legacy systems (e.g., spreadsheets, paper records) into the LIMS. Integrating the LIMS with other relevant laboratory equipment or existing health information systems. | Data cleansing and standardization are crucial. Phased migration might be necessary. Establishing secure data transfer protocols. Addressing potential interoperability challenges with older or non-standard equipment. | Migrated historical data, integrated LIMS with relevant systems/equipment, established data validation processes. |
| Phase 5: User Training and Capacity Building | Developing comprehensive training materials tailored to different user groups (e.g., lab technicians, supervisors, IT support). Conducting hands-on training sessions. Providing ongoing support during the training phase. | Train-the-trainer models can be effective. Visual aids and simplified manuals are important. Addressing language barriers. Building a core group of local LIMS champions who can provide peer support. | Trained users, developed training materials, established a support network. |
| Phase 6: Pilot Testing and Validation | Deploying the LIMS in a limited setting (e.g., a single lab or a specific workflow) to test its functionality and usability. Identifying and resolving bugs or issues. Validating the accuracy and reliability of the system's outputs. | Involve end-users in the testing process. Documenting all issues and resolutions thoroughly. Ensuring that the LIMS meets regulatory and quality standards relevant to Chad. | Pilot test results report, identified and resolved issues, validation report. |
| Phase 7: Full-Scale Deployment and Execution | Rolling out the LIMS to all intended laboratories or departments. Providing immediate post-deployment support. Monitoring system performance and user adoption. | Phased rollout might be more manageable. Clear communication strategy to all stakeholders. Ensuring adequate IT support is available during and after deployment. Continuous monitoring of system uptime and performance. | Fully deployed LIMS across all designated sites, operational system, initial user adoption. |
| Phase 8: Post-Implementation Support and Optimization | Providing ongoing technical support and maintenance for the LIMS. Collecting user feedback for continuous improvement. Implementing updates and enhancements as needed. Regular system audits and performance reviews. | Establishing a sustainable support model, potentially involving local IT expertise. Planning for future upgrades and expansions. Measuring the impact of the LIMS on laboratory efficiency and data quality. Developing a long-term maintenance plan. | Ongoing support and maintenance agreement, system optimization plan, user satisfaction reports, documented performance improvements. |
LIMS Implementation Process in Chad: Workflow Stages
- Phase 1: Inquiry and Needs Assessment
- Phase 2: Vendor Selection and Planning
- Phase 3: System Configuration and Customization
- Phase 4: Data Migration and Integration
- Phase 5: User Training and Capacity Building
- Phase 6: Pilot Testing and Validation
- Phase 7: Full-Scale Deployment and Execution
- Phase 8: Post-Implementation Support and Optimization
Lims Implementation Cost In Chad
Implementing a Laboratory Information Management System (LIMS) in Chad involves a range of costs that are influenced by several factors. These factors contribute to the overall price, which can vary significantly depending on the specific needs of the laboratory, the complexity of the LIMS, and the chosen vendor. It's crucial for organizations in Chad to understand these elements to budget effectively for LIMS acquisition and deployment.
| Cost Component | Estimated Range (XAF) | Notes |
|---|---|---|
| Basic LIMS Software License (perpetual, small lab) | 2,000,000 - 8,000,000 | One-time purchase for core functionalities. |
| SaaS LIMS Subscription (per user, per month) | 50,000 - 250,000 | Recurring cost, often includes updates and basic support. |
| Hardware (servers, workstations, basic networking) | 3,000,000 - 15,000,000+ | Varies greatly based on quantity and specifications. Can be higher if robust infrastructure is lacking. |
| Implementation & Configuration (excluding extensive customization) | 5,000,000 - 25,000,000+ | Vendor professional services. A significant portion of the total cost. |
| Training (for a team of 5-10 users) | 1,000,000 - 5,000,000 | Can be on-site or remote. Depends on duration and complexity. |
| Annual Support & Maintenance (for perpetual license) | 10% - 20% of license cost per year | Covers updates, bug fixes, and technical support. |
| Customization/Integration (complex needs) | 5,000,000 - 50,000,000+ | Highly dependent on the specific requirements. |
| Total Initial Implementation Cost (Small to Medium Lab) | 15,000,000 - 70,000,000+ | This is a broad estimate for a full implementation including software, hardware, and services. |
Key Pricing Factors for LIMS Implementation in Chad
- Software Licensing: The cost of the LIMS software itself is a primary driver. This can be a one-time purchase (perpetual license) or a recurring subscription fee (SaaS - Software as a Service). The number of users, modules included (e.g., sample tracking, instrument integration, quality control), and advanced features will impact this cost.
- Hardware and Infrastructure: This includes the servers, workstations, networking equipment, and any necessary laboratory instrumentation that needs to be integrated with the LIMS. In Chad, access to reliable and affordable IT infrastructure can be a consideration.
- Implementation and Configuration: This is often the most significant cost. It involves the vendor's professional services for installing, configuring, and customizing the LIMS to meet the specific workflows and requirements of the Chadian laboratory. This can include data migration from existing systems.
- Training and Support: Comprehensive training for laboratory staff on how to use the LIMS is essential for successful adoption. Ongoing technical support, maintenance, and updates are also critical and usually come with a recurring fee.
- Customization and Development: If the standard LIMS functionality doesn't meet all requirements, custom development or significant configuration might be needed. This adds to the overall cost.
- Integration with Existing Systems: Connecting the LIMS with other laboratory or enterprise systems (e.g., ERP, EMR) can involve additional development and integration costs.
- Vendor Location and Support Model: The geographical location of the LIMS vendor and their support model (e.g., local presence, remote support) can influence pricing. Vendors with a local presence in Chad or nearby regions might have different cost structures.
- Project Scope and Complexity: The size of the laboratory, the number of tests performed, the complexity of sample workflows, and the required regulatory compliance (if any) will directly impact the implementation effort and cost.
- Phased Rollout vs. Big Bang: Implementing the LIMS in phases might spread the cost over time but could also involve more complex project management. A 'big bang' approach, while potentially faster, can have higher upfront costs.
- Currency Exchange Rates and Import Duties: While not directly a LIMS cost, fluctuations in the Chadian Franc (XAF) against major currencies (USD, EUR) and any applicable import duties on hardware or software licenses can indirectly affect the final price.
Affordable Lims Implementation Options
Implementing a Laboratory Information Management System (LIMS) can significantly improve efficiency, data integrity, and regulatory compliance within a laboratory. However, the perceived high cost can be a barrier for many organizations. Fortunately, there are affordable LIMS implementation options available, often built around flexible pricing models and strategic cost-saving approaches. Understanding these options, including value bundles and cost-saving strategies, is crucial for making an informed decision.
| Strategy/Bundle | Description | Key Benefits | Considerations |
|---|---|---|---|
| Core Functionality Bundle | Includes essential LIMS features like sample tracking, data entry, results management, and basic reporting. | Lower upfront cost, quick deployment for basic needs, ideal for labs with straightforward workflows. | May require add-on modules for advanced features like instrument integration, LIMS validation, or advanced analytics. |
| Industry-Specific Bundle | Tailored to a particular industry (e.g., environmental, food and beverage, clinical) with pre-configured workflows, templates, and compliance features. | Faster implementation due to industry relevance, reduced customization needs, built-in compliance tools. | Less flexibility if laboratory processes deviate significantly from the industry standard. |
| Cloud-Based (SaaS) Value Package | Combines cloud hosting, software access, and often basic support/maintenance in a predictable monthly or annual subscription. | Eliminates capital expenditure on hardware, automatic updates and maintenance, scalable to user/data growth, predictable operational costs. | Requires reliable internet connectivity, potential data security concerns (though reputable vendors have robust security), subscription fees are ongoing. |
| Phased Implementation with Core Modules | Starting with the most critical LIMS functions and gradually adding more complex modules over time. | Spreads out costs, allows for iterative user training and adoption, reduces risk of overwhelming the organization. | Requires careful planning of the rollout stages and ongoing project management. |
| Leverage Open-Source (with Caution) | Utilizing free open-source LIMS software, requiring significant internal IT resources for customization, deployment, and ongoing support. | Zero software licensing costs, complete control and customization potential. | High requirement for skilled IT personnel, potential for significant hidden costs in development, integration, and maintenance; no vendor support. |
| Cost-Saving Strategy: Negotiate Vendor Services | Proactively discuss and negotiate costs for implementation, training, customization, and ongoing support services. | Potential for significant reductions in overall project cost, tailored service packages. | Requires strong negotiation skills and clear understanding of your needs. |
| Cost-Saving Strategy: Optimize Training | Focus on efficient, role-based training for users and administrators to ensure effective adoption and minimize rework. | Faster user proficiency, reduced errors, better ROI from the LIMS investment. | Requires well-designed training materials and effective delivery. |
Affordable LIMS Implementation Options
- Value Bundles: Pre-packaged solutions that combine core LIMS functionality with essential services at a reduced price.
- Cloud-Based/SaaS LIMS: Subscription-based models that eliminate upfront hardware and infrastructure costs, offering scalability and lower TCO.
- Open-Source LIMS: Free software that requires internal technical expertise for implementation and maintenance, offering maximum customization but potentially higher hidden costs.
- Modular LIMS: Systems that allow you to purchase only the modules you need initially, with the option to add more functionality as your needs grow.
- Phased Implementation: Rolling out LIMS functionality in stages to manage costs and user adoption.
- Leveraging Existing Infrastructure: Utilizing current hardware and IT resources where possible.
- Focusing on Essential Features: Prioritizing the most critical functionalities to avoid paying for unnecessary modules.
Verified Providers In Chad
In the challenging healthcare landscape of Chad, identifying reliable and credentialed healthcare providers is paramount for ensuring quality care and patient safety. Franance Health stands out as a leader in this regard, meticulously vetting and verifying its network of providers. This rigorous credentialing process goes beyond basic licensing, encompassing a comprehensive evaluation of professional qualifications, experience, ethical conduct, and commitment to patient well-being. By prioritizing verified providers, Franance Health offers peace of mind and access to exceptional medical expertise, making them the best choice for individuals and organizations seeking trustworthy healthcare solutions in Chad.
| Credential Aspect | Franance Health's Verification Standard | Benefit to Patients |
|---|---|---|
| Medical Licensing and Certifications | Verifies current, valid, and relevant professional licenses and board certifications. | Ensures providers meet fundamental educational and professional requirements. |
| Professional Experience and Training | Assesses the depth and breadth of a provider's clinical experience and specialized training. | Guarantees access to skilled professionals with proven track records. |
| Reputation and Disciplinary History | Conducts thorough background checks, including reviews of any disciplinary actions or malpractice claims. | Protects patients from providers with a history of substandard or unethical practice. |
| Continuing Medical Education (CME) | Confirms active participation in ongoing professional development and learning. | Ensures providers stay abreast of the latest medical advancements and treatment protocols. |
| Insurance and Malpractice Coverage | Verifies adequate professional liability insurance. | Provides financial protection and recourse for patients in case of adverse events. |
| Patient Feedback and Outcomes | While not always publicly available, internal reviews and data inform selection and ongoing monitoring. | Strives to identify and promote providers who consistently deliver positive patient experiences and outcomes. |
Why Franance Health's Verified Providers are the Best Choice:
- Uncompromising Credentialing Process
- Access to Highly Qualified Medical Professionals
- Commitment to Ethical Healthcare Practices
- Enhanced Patient Safety and Trust
- Comprehensive Network of Specialized Care
- Streamlined and Reliable Healthcare Access
Scope Of Work For Lims Implementation
This Scope of Work (SOW) outlines the technical deliverables and standard specifications for the implementation of a Laboratory Information Management System (LIMS). The objective is to establish a robust and efficient LIMS that supports the laboratory's operational needs, enhances data integrity, and ensures regulatory compliance.
| Specification Area | Standard/Requirement | Details/Description |
|---|---|---|
| System Architecture | Scalability & Performance | The LIMS shall be designed to accommodate future growth in data volume and user base without significant performance degradation. Minimum uptime of 99.9% is required. |
| Data Management | Data Integrity & Security | All data entered into the LIMS must be protected from unauthorized access, alteration, or deletion. Compliance with relevant data privacy regulations (e.g., GDPR, HIPAA) must be ensured. |
| Integration | API Standards | LIMS shall provide well-documented APIs (e.g., RESTful) for integration with other laboratory systems (e.g., ELN, ERP) and instruments. Adherence to industry standard protocols (e.g., HL7) where applicable. |
| User Interface | Usability & Accessibility | The LIMS shall have an intuitive and user-friendly interface, accessible via standard web browsers. Compliance with WCAG 2.1 AA accessibility standards where feasible. |
| Reporting & Analytics | Customization & Export | Ability to create custom reports with flexible filtering and sorting options. Support for data export in various formats (e.g., CSV, Excel, PDF). |
| Audit Trails | Completeness & Immutability | All system actions, including data entry, modifications, and deletions, shall be logged with timestamps, user IDs, and original/new values. Audit trails must be immutable. |
| Security | Authentication & Authorization | Robust user authentication mechanisms (e.g., SSO, multi-factor authentication). Granular role-based access control to restrict user privileges. |
| Backup & Recovery | RPO/RTO | Define Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO) for data backup and disaster recovery. Regular backup schedules and verified restore procedures. |
| Compliance | Regulatory Standards | Adherence to relevant laboratory regulatory standards (e.g., ISO 17025, 21 CFR Part 11) and industry best practices. Validation documentation will be provided. |
| Hardware/Software Requirements | Compatibility | Specify minimum hardware and software requirements for server, client, and database environments, ensuring compatibility with existing IT infrastructure. |
Technical Deliverables
- Configured LIMS Software Modules (e.g., Sample Tracking, Test Management, Results Entry, Reporting, Audit Trails)
- Integrated Instrument Interfaces (if applicable)
- Developed Custom Reports and Dashboards
- Migrated Historical Data (if applicable)
- User Roles and Permissions Configuration
- Defined Workflow and Business Process Automation
- System Documentation (User Manuals, Administration Guides, Technical Specifications)
- Test Cases and Test Results
- Trained End-Users and System Administrators
- Deployed LIMS Environment (Development, Staging, Production)
Service Level Agreement For Lims Implementation
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Laboratory Information Management System (LIMS) implementation and ongoing support services provided by [Your Company Name] to [Client Company Name]. This SLA is an integral part of the Master Services Agreement (MSA) dated [Date of MSA].
| Severity Level | Description | Initial Response Time (within Business Hours) | Resolution Target Time (within Business Hours) | Uptime Guarantee |
|---|---|---|---|---|
| Severity 1 (Emergency) | Complete system outage impacting all critical LIMS functions. No workaround available. | 1 Hour | 4 Business Hours | 99.9% Monthly Uptime |
| Severity 2 (High Priority Incident) | Significant degradation of LIMS performance or a major feature is not functional. Core operations are severely impacted, but a temporary workaround may exist. | 2 Business Hours | 8 Business Hours | 99.9% Monthly Uptime |
| Severity 3 (Medium Priority Incident) | Minor feature malfunction or performance degradation that does not significantly impact core operations. A workaround is available and functional. | 4 Business Hours | 2 Business Days | 99.5% Monthly Uptime |
| Severity 4 (Low Priority Incident) | Cosmetic issues, minor usability enhancements, or questions regarding LIMS functionality. No impact on operational efficiency. | 8 Business Hours (or next Business Day) | 5 Business Days | 99.0% Monthly Uptime |
Key Definitions
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM [Client's Time Zone], excluding national holidays observed in [Client's Country].
- Downtime: Any period during which the LIMS is unavailable to the Client for access and use, excluding Scheduled Maintenance.
- Emergency: A critical system failure that renders the LIMS completely inaccessible and impacts the core functionality of the laboratory operations, preventing any data entry, retrieval, or processing.
- Incident: Any event that disrupts or may disrupt the normal operation of the LIMS, excluding Emergencies.
- LIMS: Laboratory Information Management System provided by [Your Company Name].
- Scheduled Maintenance: Planned periods during which the LIMS may be unavailable for updates, upgrades, or other essential maintenance. Notice for Scheduled Maintenance will be provided at least [Number] business days in advance.
- Severity Level: A classification of the impact of an Incident or Emergency on the Client's operations, as defined in this SLA.
- Uptime: The percentage of time the LIMS is available to the Client for access and use, excluding Scheduled Maintenance.
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