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Verified Service Provider in Chad
Digital X-Ray Installation Service (Mobile DR) in Chad
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment & Mobility
Our mobile DR units are designed for swift deployment across Chad's diverse terrain, bringing advanced diagnostic imaging directly to remote clinics and patient locations. Minimize patient travel and expedite critical diagnoses.
Seamless Integration & Training
We provide comprehensive installation, configuration, and hands-on training for your local medical staff. Our experts ensure the digital X-ray system integrates flawlessly with existing hospital workflows and PACS infrastructure.
Robust & Reliable Imaging
Our high-performance mobile DR systems offer exceptional image quality and durability, engineered to withstand demanding operational environments. Benefit from reliable diagnostics and reduced downtime for improved patient care.
What Is Digital X-ray Installation Service (Mobile Dr) In Chad?
Digital X-Ray Installation Service (Mobile DR) in Chad refers to the comprehensive process of setting up and integrating portable Digital Radiography (DR) systems within healthcare facilities or mobile medical units operating in Chad. This service encompasses the physical installation, calibration, network integration, and initial user training for these advanced diagnostic imaging devices. Mobile DR systems, characterized by their portability and direct digital image acquisition, offer a significant advantage in extending diagnostic capabilities to remote or underserved areas, particularly relevant in the Chadian context where infrastructure may be limited. The service ensures that these systems are operational, compliant with relevant medical imaging standards, and effectively utilized for patient care. It addresses the logistical and technical challenges associated with deploying sophisticated medical equipment in diverse environments.
| Who Needs Digital X-Ray Installation Service (Mobile DR)? | Typical Use Cases in Chad |
|---|---|
| Hospitals and Clinics (Urban & Rural): Facilities seeking to upgrade from analog radiography or implement advanced diagnostic imaging capabilities. | Routine radiography in general hospitals and specialized clinics. Mobile units for screening campaigns. Deployment in field hospitals and emergency response settings. |
| Mobile Medical Units and Field Hospitals: Organizations providing healthcare services in remote areas or during humanitarian crises. | Point-of-care diagnostics in areas with limited access to fixed imaging facilities. Rapid deployment for disaster response and outbreak management. Screening programs in underserved populations. |
| Government Health Ministries and NGOs: Entities responsible for public health infrastructure and outreach programs. | Establishing diagnostic capacity in national health programs. Implementing mobile screening initiatives for diseases like tuberculosis or pneumonia. Capacity building in regional healthcare centers. |
| Private Healthcare Providers: Individual practitioners or groups aiming to offer comprehensive diagnostic services. | Expanding service offerings with modern imaging technology. Improving turnaround times for diagnostic reports. |
Key Components of Digital X-Ray Installation Service (Mobile DR) in Chad
- Site Assessment and Planning: Evaluating the intended installation site for power, space, environmental controls, and network connectivity.
- Equipment Delivery and Unpacking: Secure transportation and careful unpacking of DR detectors, X-ray generators (if mobile), acquisition workstations, and associated peripherals.
- Physical Installation and Mounting: Securely installing detectors (e.g., wireless, tethered), positioning X-ray sources, and setting up workstations.
- Electrical and Network Integration: Connecting the system to power sources, ensuring proper grounding, and integrating with existing hospital networks (PACS/RIS) or establishing standalone configurations.
- Software Configuration and Calibration: Installing and configuring the image acquisition software, calibrating detector response, and optimizing image processing parameters.
- PACS/RIS Integration: Establishing seamless communication with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) for image archival, retrieval, and reporting.
- Quality Assurance and Testing: Performing comprehensive tests to verify image quality, system performance, and adherence to diagnostic standards.
- User Training: Providing initial and ongoing training to radiographers, technologists, and potentially physicians on system operation, image acquisition protocols, and basic troubleshooting.
- Documentation and Handover: Providing detailed system manuals, training materials, and final system configuration documentation.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Chad?
Mobile Digital Radiography (DR) systems, often referred to as Mobile X-ray units, offer a portable and advanced solution for diagnostic imaging. The installation of these sophisticated systems requires specialized expertise to ensure optimal performance, patient safety, and regulatory compliance. In Chad, a country with a developing healthcare infrastructure, there is a significant need for mobile DR installation services to enhance diagnostic capabilities, particularly in remote areas and for patients with limited mobility.
| Department/Area | Specific Needs Addressed by Mobile DR Installation | Typical Patient Population |
|---|---|---|
| Emergency Departments (ED) | Rapid patient assessment and diagnosis, especially for trauma and critically ill patients who cannot be easily transported to a fixed X-ray suite. | Patients with acute injuries, sudden illnesses, and critical conditions. |
| Intensive Care Units (ICU) / Critical Care Units | Bedside imaging for ventilated patients, post-operative monitoring, and assessment of respiratory distress or complications without the need to move fragile patients. | Critically ill patients requiring continuous monitoring and life support. |
| Surgical Departments | Intraoperative imaging for guidance, verification of implant placement, and post-operative checks without delaying surgery or requiring patient transport. | Patients undergoing surgical procedures. |
| Pediatric Wards | Comfortable and less intimidating imaging for children, reducing the need for sedation in some cases and minimizing distress. | Infants, children, and adolescents with various medical conditions. |
| Orthopedic Departments | Diagnosis and monitoring of fractures, dislocations, and post-operative care for patients with mobility issues. | Patients with bone and joint injuries or conditions. |
| Internal Medicine Wards | Diagnosis of pneumonia, pleurisy, and other respiratory conditions in patients with limited mobility or in isolation. | Adult patients with a wide range of medical conditions. |
| Outreach and Mobile Clinics | Providing essential diagnostic imaging services to underserved rural communities and remote populations lacking fixed radiology facilities. | Individuals in remote areas, displaced populations, and those with access barriers. |
| Public Health Screening Programs | Facilitating large-scale screening for conditions like tuberculosis (TB) in community settings or during health campaigns. | General population, often in community settings. |
| Disaster Response and Humanitarian Aid | Rapid deployment of imaging capabilities to assess injuries and provide diagnostics in emergency situations and disaster zones. | Victims of natural disasters, conflicts, and humanitarian crises. |
Target Customers for Mobile DR Installation Service in Chad
- Public Hospitals and Health Centers (National and Regional)
- Private Clinics and Diagnostic Centers
- Non-Governmental Organizations (NGOs) and Humanitarian Aid Organizations
- Military and Defense Health Services
- Mobile Medical Outreach Programs
Digital X-ray Installation Service (Mobile Dr) Process In Chad
This document outlines the comprehensive workflow for the installation of Mobile Digital Radiography (DR) X-ray systems in Chad, from initial customer inquiry to successful execution and post-installation support. The process is designed to be efficient, transparent, and compliant with local regulations and international best practices.
| Phase | Key Activities | Responsible Parties | Deliverables | Notes/Considerations for Chad |
|---|---|---|---|---|
| Receive customer inquiry (e.g., hospital, clinic, NGO). Conduct initial needs assessment and understand requirements (e.g., imaging needs, budget, location). Provide preliminary information on Mobile DR solutions. | Client, Sales Representative, Technical Consultant | Understanding of client needs, preliminary product information | Clear communication in French or relevant local languages. Understanding of diverse healthcare infrastructure across regions. |
| Conduct thorough on-site visit to evaluate installation space, power availability, environmental conditions (temperature, humidity), network connectivity, radiation safety requirements, and accessibility for equipment. Develop detailed site preparation plan. | Technical Engineer, Project Manager, Client Representative | Site assessment report, detailed installation plan, risk assessment | Assess local power grid stability. Identify potential radiation shielding needs based on site layout and regulations. Account for road conditions and accessibility for large equipment transport. |
| Prepare a comprehensive quotation based on the chosen DR system, accessories, installation services, training, and any required infrastructure upgrades. Negotiate terms and conditions. Finalize and sign the contract. | Sales Department, Legal Department, Client | Formal quotation, signed contract | Ensure contract includes clear payment terms, warranty, and service level agreements. Clearly outline import duties and taxes applicable in Chad. |
| Procure the Mobile DR system and associated components. Coordinate international shipping, customs clearance, and local transportation to the installation site. | Procurement Department, Logistics Coordinator, Customs Broker | Shipped equipment, customs clearance documents, transportation plan | Engage experienced customs brokers familiar with Chadian import regulations. Plan for potential delays at borders or ports. Ensure secure transport for delicate equipment. |
| Execute the site preparation plan, including any necessary electrical upgrades, network cabling, radiation shielding installation, and room modifications as per the assessment. Ensure all safety protocols are met. | Client, Local Contractors, Project Manager, Radiation Safety Officer (if required) | Prepared installation site, functional infrastructure | Use locally sourced materials and labor where feasible. Ensure compliance with Chadian building codes and environmental standards. Implement radiation safety measures in consultation with local authorities. |
| Receive the delivered Mobile DR system. Carefully unpack and inspect all components for any signs of damage during transit. Document the inventory. | Logistics Team, Technical Engineer, Client Representative | Unpacked equipment, inventory checklist, damage report (if any) | Ensure adequate personnel and equipment for safe unloading. Protect equipment from environmental elements during unpacking. |
| Assemble and install the Mobile DR system according to manufacturer specifications. Connect all components, including the X-ray generator, detector, workstation, and PACS/RIS (if applicable). | Certified Installation Engineer, Technical Support Team | Physically installed and connected DR system | Follow manufacturer's installation manual meticulously. Ensure secure mounting of components, especially on mobile units. |
| Perform comprehensive system tests to ensure all hardware and software functions correctly. Calibrate image acquisition parameters for optimal image quality and radiation dose. Conduct basic performance checks. | Certified Installation Engineer, Quality Assurance Specialist | System test reports, calibration certificates, initial quality control data | Verify image quality against established benchmarks. Ensure proper functioning of all mobile features. |
| Provide comprehensive training to the end-users (radiographers, technicians) on system operation, image acquisition, basic troubleshooting, and radiation safety procedures. Hand over user manuals and documentation. | Application Specialist, Trainer, Client's Clinical Staff | Trained personnel, training materials, signed handover form | Conduct training in a language understandable to the users. Tailor training to the specific needs and experience level of the staff. Emphasize practical application. |
| Conduct a final joint inspection with the client to verify that the installation meets all contractual requirements and specifications. Obtain formal sign-off and acceptance from the client. | Project Manager, Client Representative, Quality Assurance Team | Signed acceptance certificate, final project report | Ensure the client is fully satisfied with the system's performance and usability before final acceptance. |
| Provide ongoing technical support, remote assistance, and scheduled maintenance services as per the service agreement. Address any post-installation issues promptly. Facilitate access to spare parts. | Customer Support Team, Field Service Engineers, Parts Department | Ongoing technical support, maintenance reports, access to spare parts | Establish a clear communication channel for support requests. Develop a proactive maintenance schedule to minimize downtime. Consider potential challenges in accessing remote areas for service. Ensure availability of essential spare parts locally or through efficient import channels. |
Digital X-Ray Installation Service (Mobile DR) Process in Chad: Workflow
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Quotation and Contract Negotiation
- Phase 4: Procurement and Logistics
- Phase 5: Site Preparation and Infrastructure
- Phase 6: Equipment Delivery and Unpacking
- Phase 7: Installation and Integration
- Phase 8: Testing and Calibration
- Phase 9: Training and User Handover
- Phase 10: Final Inspection and Acceptance
- Phase 11: Post-Installation Support and Maintenance
Digital X-ray Installation Service (Mobile Dr) Cost In Chad
Installing a mobile Digital Radiography (DR) X-ray system in Chad involves several cost considerations. These systems offer significant advantages in terms of immediate image acquisition and reduced radiation dose, making them valuable in various healthcare settings. The overall price will be influenced by the specific model chosen, the vendor, the scope of installation services, and any additional accessories or training required. It's crucial to obtain detailed quotes from multiple suppliers to get the most accurate pricing.
| Component/Service | Estimated Cost Range (XAF - Chadian Franc) | Notes |
|---|---|---|
| Mobile DR X-ray System (Equipment Only) | 25,000,000 - 75,000,000+ | Varies significantly based on brand, model, detector size/type, and features. |
| Installation & Calibration Services | 2,000,000 - 6,000,000 | Includes setup, alignment, and initial testing. May increase for complex sites. |
| Software License & Initial PACS Integration | 1,000,000 - 4,000,000 | Cost of DR acquisition software and basic integration. Advanced PACS integration will be higher. |
| User Training (Radiographers & Technicians) | 1,500,000 - 5,000,000 | Covers operation, basic troubleshooting. May include train-the-trainer. |
| Shipping, Customs Duties & Taxes | 3,000,000 - 10,000,000+ | Highly dependent on the origin country, import regulations in Chad, and insurance costs. |
| Warranty (1 Year Standard) | Often included in equipment price, but extended warranties cost extra. | Essential for mitigating unforeseen repair costs. |
| Optional: Extended Warranty/Maintenance Package (Annual) | 1,000,000 - 3,000,000+ | Covers parts and labor for a specified period. |
| Optional: Site Preparation/Infrastructure Upgrades | Variable (can be minor to significant) | If power stability or physical space requires modifications. |
| Total Estimated Initial Investment (Excluding potential infrastructure upgrades) | 32,500,000 - 103,000,000+ | This is a broad range, and specific quotes are essential. |
Key Pricing Factors for Mobile DR X-ray Installation in Chad
- DR System Model and Brand: Higher-end, advanced mobile DR units with features like faster imaging speeds, higher resolution detectors, and advanced software packages will command higher prices. Established international brands often have a premium.
- Detector Type and Size: The size and technology of the DR detector (e.g., fixed vs. wireless, scintillator type) will impact cost. Larger detectors or those with superior image quality can be more expensive.
- X-ray Generator and Tube: The power and sophistication of the X-ray generator and tube integrated into the mobile unit are significant cost drivers.
- Mobile Unit Design and Features: The ease of maneuverability, battery life, integrated workstation, and overall build quality of the mobile chassis will affect the price.
- Installation Services: This includes site assessment, system setup, calibration, initial testing, and integration with existing PACS (Picture Archiving and Communication System) if applicable. The complexity of the installation environment can influence labor costs.
- Software and PACS Integration: The cost of the DR acquisition software, its licensing, and any necessary integration with hospital Picture Archiving and Communication Systems (PACS) will add to the total.
- Training: Comprehensive training for radiographers, technicians, and IT personnel on the operation, maintenance, and troubleshooting of the new system is a vital cost component.
- Warranty and Maintenance Packages: Extended warranties and comprehensive service/maintenance agreements can add to the upfront cost but offer long-term cost predictability and support.
- Shipping and Logistics: Transporting the equipment to Chad, including customs duties, taxes, and insurance, will be a significant factor.
- Local Infrastructure and Power Requirements: Ensuring the availability of stable power and appropriate environmental conditions for operation might necessitate minor infrastructure upgrades, which could incur additional costs.
- Vendor's Overhead and Profit Margin: Different vendors will have varying operational costs and profit expectations, influencing their pricing.
- Currency Exchange Rates: Fluctuations in the exchange rate between USD/EUR (common international currencies for medical equipment) and the Chadian Franc (XAF) will impact the final cost in local currency.
Affordable Digital X-ray Installation Service (Mobile Dr) Options
Investing in a digital X-ray system, particularly a Mobile DR (Digital Radiography) unit, can significantly improve diagnostic capabilities and workflow efficiency. This service focuses on providing affordable installation options for these advanced systems, helping healthcare providers access cutting-edge technology without breaking the bank. We understand that cost is a major consideration, so we offer various value bundles and cost-saving strategies designed to maximize your investment.
| Value Bundle Tier | Included Services | Potential Cost Savings / Benefits | Ideal For |
|---|---|---|---|
| Starter Bundle | Basic Mobile DR Unit Installation, Site Survey, Standard Training | Lower upfront cost, essential functionality, faster deployment | Small clinics, practices with limited budgets, new adopters of DR technology |
| Professional Bundle | Mid-range Mobile DR Unit Installation, Advanced Site Assessment, Extended Training, Basic Integration with PACS | Enhanced imaging capabilities, improved workflow integration, greater staff proficiency | Medium-sized practices, departments needing more robust features, those looking to streamline reporting |
| Premium Bundle | High-end Mobile DR Unit Installation, Comprehensive Site Planning, Comprehensive Training, Full PACS Integration, Initial System Optimization | Maximized diagnostic accuracy, seamless data management, significant workflow efficiencies, long-term productivity gains | Larger healthcare facilities, imaging centers, institutions prioritizing advanced diagnostics and integration |
| Custom Bundle | Tailored to specific needs, can include any combination of services and equipment options | Maximum flexibility, optimized for unique workflows and budget constraints | Any provider with specialized requirements or unique financial considerations |
Key Considerations for Affordable Mobile DR Installation
- Site Assessment and Planning: Thoroughly evaluating your facility's space, power requirements, and network infrastructure is crucial for a smooth and cost-effective installation. Early identification of potential challenges can prevent costly rework.
- Equipment Selection Guidance: We assist you in choosing the right Mobile DR system that balances your clinical needs with your budget. This includes understanding the different features, brands, and their associated costs.
- Professional Installation: Our experienced technicians ensure proper setup, calibration, and integration of the Mobile DR unit, minimizing downtime and ensuring optimal performance from day one.
- Training and Support: Comprehensive training for your staff on operating the new system and basic troubleshooting is included to empower your team and reduce reliance on immediate external support.
- Regulatory Compliance Assistance: Navigating the complex regulations for medical imaging equipment can be daunting. We offer guidance to ensure your installation meets all necessary safety and compliance standards.
- Post-Installation Optimization: We provide support to fine-tune your workflow with the new system, ensuring you're getting the most out of your investment.
Verified Providers In Chad
Finding reliable healthcare providers in Chad can be a challenge. Franance Health stands out as a trusted partner, meticulously vetting its network of medical professionals. Their rigorous credentialing process ensures that all listed providers meet high standards of expertise, ethics, and patient care. This commitment to verification offers a significant advantage for individuals seeking quality medical services.
| Credential Type | Franance Health Verification Standard |
|---|---|
| Medical Licenses | Active and current licensure verified with relevant Chadian medical boards. |
| Educational Qualifications | Diplomas and certifications from accredited institutions are authenticated. |
| Specialty Certifications | Proof of completion and active status for recognized medical specializations. |
| Professional Experience | Verification of past employment and clinical practice history through references and documentation. |
| Ethical Compliance | Review of any disciplinary actions or malpractice claims registered with regulatory bodies. |
| Continuing Medical Education (CME) | Confirmation of ongoing professional development to stay abreast of medical advancements. |
Why Franance Health Credentials Matter
- Rigorous Vetting Process: Franance Health doesn't just take providers at their word. They conduct thorough background checks, verify educational qualifications, and assess professional experience.
- Commitment to Quality: The focus is on identifying practitioners who demonstrate a consistent dedication to providing excellent patient outcomes and adhering to ethical medical practices.
- Patient Safety First: By ensuring providers are licensed, certified, and in good standing, Franance Health prioritizes the safety and well-being of those seeking care.
- Access to Expertise: Their network includes specialists and general practitioners with proven track records, ensuring you can find the right care for your specific needs.
- Peace of Mind: Knowing that your chosen provider has been thoroughly verified by a reputable organization like Franance Health offers invaluable peace of mind.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the services required for the installation of a Mobile Digital X-Ray (DR) system at the client's facility. The objective is to ensure a seamless and fully functional integration of the DR system, adhering to all technical specifications and client requirements.
| Phase | Activity | Description | Deliverables | Standard Specifications |
|---|---|---|---|---|
| Phase 1: Site Preparation and Planning | Site Survey and Assessment | On-site visit to assess power, network connectivity, space, environmental conditions, and potential installation challenges. Confirm compatibility with existing infrastructure. | Site Survey Report, Installation Plan | Compliance with local electrical codes, adequate ventilation, sufficient space for mobile unit movement and operation, secure Wi-Fi connectivity (if applicable), appropriate ambient temperature and humidity range. |
| Phase 2: System Delivery and Unpacking | Transportation and Delivery | Secure and insured transportation of the Mobile DR system from the vendor to the client's facility. | Delivery Confirmation | System delivered without visible damage, all components accounted for as per packing list. |
| Phase 3: Installation and Configuration | Hardware Installation | Physical installation of the Mobile DR unit, detector, workstation, generator interface (if applicable), and any associated accessories. Connection of all cables and power. | Physically installed and powered on system | Correct physical placement according to site plan, secure mounting of components, proper cable management. |
| Phase 3: Installation and Configuration | Software Installation and Configuration | Installation and configuration of the DR acquisition software, PACS interface, RIS integration (if applicable), and any required drivers. System network configuration. | Configured and operational software suite | Correct network IP addressing, seamless integration with PACS/RIS, appropriate user profiles and permissions. |
| Phase 4: Testing and Calibration | System Functionality Testing | Verification of all system functions, including X-ray generation, detector acquisition, image transfer, and workstation operation. Testing across various imaging modes and protocols. | System Functionality Test Report | All functions operating as per manufacturer's specifications, no error messages during operation. |
| Phase 4: Testing and Calibration | Image Quality Assessment and Calibration | Conducting calibration procedures to optimize image quality, including detector calibration, dose monitoring, and artifact reduction. Acquisition of test images and comparison against benchmarks. | Image Quality Calibration Report, Certified Image Quality Parameters | Achieving diagnostic-quality images as defined by industry standards (e.g., ACR, EUREF), adherence to specified resolution, contrast, noise, and dose levels. |
| Phase 4: Testing and Calibration | Integration Testing | Thorough testing of integration with existing hospital IT infrastructure, including PACS, RIS, and any other relevant systems. Verification of seamless data flow. | Integration Test Report | Successful and accurate transmission of images and patient data to PACS/RIS, DICOM compliance. |
| Phase 5: Training | Operator Training | Hands-on training for radiographers and technicians on system operation, image acquisition techniques, basic troubleshooting, and routine maintenance. | Trained personnel, Training Attendance Record | Operators proficient in standard operating procedures, understanding of system functionalities and error handling. |
| Phase 5: Training | Basic Maintenance Training | Instruction on daily checks, cleaning procedures, and simple troubleshooting steps. | Basic Maintenance Procedures Guide | Understanding of basic preventative maintenance tasks. |
| Phase 6: Documentation and Handover | Provision of Technical Documentation | Delivery of all user manuals, service manuals, installation reports, test results, calibration certificates, and warranty information. | Complete Documentation Package | All documents are up-to-date, accurate, and relevant to the installed system. |
| Phase 6: Documentation and Handover | System Handover and Acceptance | Formal handover of the installed and tested Mobile DR system to the client. Client acceptance based on successful completion of all SOW activities and deliverables. | Client Acceptance Certificate | Client formally acknowledges the successful installation and readiness of the system. |
Key Objectives
- To successfully install the Mobile DR system, including all hardware and software components.
- To configure the system to meet the client's clinical workflow and imaging requirements.
- To perform comprehensive testing and calibration to ensure optimal image quality and system performance.
- To provide adequate training to the client's personnel on system operation and basic maintenance.
- To deliver all required technical documentation and certification.
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Digital X-Ray Installation Service, specifically for Mobile DR units. This SLA is an addendum to the main Service Agreement between [Your Company Name] and [Client Name] dated [Date of Main Agreement].
| Service Component | Response Time Guarantee (During Service Hours) | Uptime Guarantee (Post-Installation, Initial [e.g., 90] Days) | Remedy for Failure |
|---|---|---|---|
| Critical Installation Issue (e.g., Unit completely non-functional, safety hazard) | 2 Business Hours | 99.5% | 10% discount on the next service contract renewal for every full 1% below the guaranteed uptime. |
| Major Installation Issue (e.g., Key functionality not working, significant image quality degradation) | 4 Business Hours | 98.0% | On-site visit within 24 business hours of acknowledgment. Service credits equivalent to 1 day of equipment rental for every 4 hours of downtime exceeding the guarantee. |
| Minor Installation Issue (e.g., Software glitches, minor configuration errors, aesthetic issues) | 8 Business Hours | N/A (Focus on prompt resolution) | Prioritized remote support. On-site visit scheduled within 3 business days if remote resolution is not possible. |
Key Definitions
- Installation Service: Refers to the complete process of delivering, setting up, and ensuring the operational functionality of the Mobile DR unit at the client's designated location(s).
- Mobile DR Unit: A portable digital radiography system designed for mobile diagnostic imaging.
- Service Hours: The period during which support and response times are guaranteed. For this SLA, Service Hours are Monday to Friday, 9:00 AM to 5:00 PM [Client's Time Zone], excluding public holidays.
- Downtime: The period during which the Mobile DR unit is unavailable for use due to a hardware or software failure directly attributable to the installation or initial setup, excluding planned maintenance or issues caused by the client's environment or third-party systems.
- Response Time: The maximum time allowed from the moment a service request is logged by the client until [Your Company Name] acknowledges the request and begins troubleshooting.
- Resolution Time: The maximum time allowed from the moment a service request is logged until the issue is resolved and the Mobile DR unit is fully operational again. This is dependent on the complexity of the issue and may be subject to external factors (e.g., parts availability).
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