Verified Service Provider in Chad
Dose Management Program in Chad
Engineering Excellence & Technical Support
Monitor and optimize patient radiation dose across modalities. High-standard technical execution following OEM protocols and local regulatory frameworks.
Real-time Medication Adherence Monitoring
Leveraging mobile technology and community health worker reporting, our Dose Management Program provides real-time tracking of medication adherence for critical treatments like TB and HIV. This allows for immediate identification of patients struggling with their regimen, enabling timely interventions and preventing treatment interruptions.
Predictive Supply Chain Forecasting
Our program utilizes advanced analytics on patient data and historical consumption patterns to create predictive models for medication needs. This optimizes the pharmaceutical supply chain, minimizing stockouts and wastage, ensuring essential medicines are available where and when they are needed most across remote regions of Chad.
Centralized Data Analytics Platform
A secure, cloud-based platform consolidates all program data, offering interactive dashboards for key stakeholders. This provides visual insights into patient outcomes, drug resistance trends, and program performance, facilitating data-driven decision-making and continuous program improvement for better public health in Chad.
What Is Dose Management Program In Chad?
The Dose Management Program in Chad refers to a structured, health system-based initiative designed to optimize the procurement, distribution, storage, dispensing, and utilization of pharmaceutical products and medical supplies. Its overarching objective is to ensure that the right medications and supplies are available in the correct quantities, at the right time, in the right condition, and at the right place, while minimizing waste and maximizing therapeutic efficacy and patient safety. This program is a critical component of the broader health supply chain management system within Chad, aiming to improve the accessibility and affordability of essential medicines and to enhance the quality of healthcare services delivered to the population.
| Target Population/User Group | Needs Addressed by the Program | Typical Use Cases |
|---|---|---|
| Public Health Facilities (Hospitals, Health Centers, Dispensaries): | Ensuring consistent availability of essential medicines and supplies to treat common diseases and manage public health emergencies. Preventing stockouts of critical medications. Maintaining appropriate storage conditions to preserve drug efficacy. Accurate dispensing and patient counseling. | Management of chronic conditions (e.g., hypertension, diabetes). Treatment of infectious diseases (e.g., malaria, HIV/AIDS, tuberculosis). Provision of maternal and child health services (e.g., prenatal vitamins, immunizations). Emergency response during outbreaks or natural disasters. |
| Patients (Individuals receiving healthcare): | Access to safe, effective, and affordable medications. Receiving correct dosages and clear instructions for use. Protection from counterfeit or substandard drugs. Reduced out-of-pocket expenses due to efficient supply chain management. | Receiving prescribed medications for acute illnesses. Adhering to treatment regimens for chronic diseases. Accessing essential medicines during routine healthcare visits. Ensuring the safety and efficacy of the medicines they consume. |
| Healthcare Professionals (Doctors, Nurses, Pharmacists, Technicians): | Having the necessary medicines and supplies to provide optimal patient care. Reduced burden from stockouts and administrative tasks related to medicine management. Access to up-to-date information on drug availability and management protocols. Professional development in pharmaceutical care. | Prescribing appropriate treatments with confidence in drug availability. Dispensing medications accurately and counseling patients effectively. Managing pharmacy inventories and stock levels. Participating in adverse drug reaction reporting and pharmacovigilance activities. |
| Ministry of Public Health and National Health Agencies: | Effective allocation of resources for pharmaceutical procurement. Monitoring and evaluation of the health supply chain. Ensuring compliance with national drug policies and international standards. Strengthening the resilience of the healthcare system. Data-driven decision-making for public health interventions. | Developing and implementing national drug policies. Managing the national pharmaceutical budget. Overseeing the procurement and distribution of essential medicines. Monitoring drug consumption patterns and disease prevalence. Evaluating the effectiveness of health programs. |
Components of a Dose Management Program in Chad
- Forecasting and Procurement: Utilizing historical consumption data, epidemiological trends, and national health priorities to accurately predict demand for medicines and supplies, and subsequently managing the tendering and procurement processes to secure these items from reliable manufacturers and suppliers.
- Storage and Inventory Management: Implementing standardized storage conditions (temperature, humidity, light) for pharmaceuticals and medical devices to maintain their potency and integrity. This includes employing inventory control techniques such as first-in, first-out (FIFO) or first-expiry, first-out (FEFO) to prevent stockouts and expiry.
- Distribution and Logistics: Establishing efficient and secure channels for the movement of medicines and supplies from central warehouses to regional, district, and facility-level health posts. This often involves cold chain management for temperature-sensitive products.
- Dispensing and Prescription Management: Implementing protocols for pharmacists and prescribers to ensure that medicines are dispensed accurately based on prescriptions, with appropriate counseling provided to patients regarding dosage, administration, potential side effects, and adherence.
- Data Management and Reporting: Establishing robust data collection systems (e.g., using health management information systems - HMIS) to track stock levels, consumption, expiry rates, and stockouts at all levels of the supply chain. This data informs decision-making and identifies areas for improvement.
- Quality Assurance and Control: Implementing measures to verify the quality of procured medicines and supplies, including visual inspection, batch verification, and, where necessary, laboratory testing. This also involves monitoring for adverse drug reactions (ADRs).
- Training and Capacity Building: Providing ongoing training to healthcare professionals involved in the supply chain, including pharmacists, technicians, nurses, and logistics officers, on best practices in medicine management.
Who Needs Dose Management Program In Chad?
A Dose Management Program is crucial for optimizing medication use and ensuring patient safety. In Chad, the need for such a program is particularly acute given the healthcare landscape. This program aims to provide accurate and evidence-based dosing recommendations, reduce medication errors, and improve therapeutic outcomes.
| Customer/Department | Key Needs Addressed | Impact of Program |
|---|---|---|
| Hospitals & Clinics | Standardized dosing protocols, reduced errors, improved patient safety, cost-effectiveness. | Enhanced quality of care, reduced adverse drug events, better resource utilization. |
| Pharmacies | Accurate dispensing, drug information access, patient counseling support, reduced stock wastage. | Improved medication safety, increased patient adherence, optimized pharmacy operations. |
| Emergency Departments | Rapid access to dosing guidelines, weight-based calculations, emergency drug protocols. | Faster and more effective emergency interventions, improved patient outcomes in critical situations. |
| ICUs | Precise drug titration, real-time monitoring integration, management of critically ill patients. | Minimized complications, better management of severe illness, reduced mortality rates. |
| Pediatric Departments | Accurate weight-based dosing, age-specific considerations, safe administration for children. | Prevention of pediatric medication errors, improved treatment efficacy in children. |
| Maternity & Neonatal Units | Safe drug use during pregnancy and in newborns, management of maternal and infant health conditions. | Reduced risks to mothers and newborns, improved neonatal outcomes. |
| Oncology Departments | Precise chemotherapy dosing, dose adjustments based on toxicity, improved treatment response. | Enhanced cancer treatment effectiveness, reduced side effects, improved patient survival. |
| Infectious Disease Units | Optimized antibiotic and antiviral dosing, management of resistant strains, improved treatment success. | More effective control of infectious diseases, reduced drug resistance development. |
| Public Health Programs | Evidence-based guidelines for national formularies, essential drug list management, outbreak response. | Improved population health, efficient drug procurement and distribution, enhanced public health security. |
| Medical Training Institutions | Curriculum development, practical training in medication management, fostering a culture of safety. | Graduating competent healthcare professionals, embedding safe medication practices from the start. |
Target Customers and Departments for a Dose Management Program in Chad:
- {"title":"Hospitals and Clinics","description":"All healthcare facilities, from large public hospitals to smaller private clinics, would benefit. This includes tertiary care centers, regional hospitals, and district health facilities."}
- {"title":"Pharmacies (Hospital and Community)","description":"Pharmacists are central to medication management. The program will support them in dispensing the correct doses and advising patients."}
- {"title":"Emergency Departments","description":"Rapid and accurate dosing is critical in emergencies to save lives and prevent complications."}
- {"title":"Intensive Care Units (ICUs)","description":"Patients in ICUs often have complex conditions requiring precise medication titration and monitoring."}
- {"title":"Pediatric Departments","description":"Children require specific weight-based dosing, making dose management essential to avoid under or over-dosing."}
- {"title":"Maternity and Neonatal Units","description":"Pregnant women and newborns are vulnerable populations requiring careful consideration of drug dosages and their impact."}
- {"title":"Oncology Departments","description":"Cancer treatments involve potent medications with narrow therapeutic windows, necessitating rigorous dose management."}
- {"title":"Infectious Disease Control Units","description":"Effective treatment of infectious diseases relies on achieving optimal drug concentrations, especially for conditions like HIV/AIDS and tuberculosis."}
- {"title":"Public Health Programs","description":"Government health ministries and NGOs involved in national health initiatives, disease eradication, and essential drug supply chain management."}
- {"title":"Medical Training Institutions","description":"Universities and colleges training doctors, nurses, pharmacists, and other healthcare professionals. Integrating dose management into curricula is vital for future practice."}
Dose Management Program Process In Chad
This document outlines the Dose Management Program process in Chad, detailing the workflow from initial inquiry to program execution. The program aims to ensure the safe and effective administration of medication doses, particularly in resource-limited settings. The process is designed to be systematic, involving multiple stakeholders and robust verification steps.
| Stage | Key Activities | Responsible Parties | Key Outputs/Deliverables | Notes/Considerations |
|---|---|---|---|---|
| Receiving requests for dose management support; assessing current medication practices, infrastructure, and identified needs; determining program scope and target population. | Ministry of Health (MoH) officials, Local health facilities, NGOs, International partners | Needs assessment report; Initial program proposal; Stakeholder buy-in | Crucial for tailoring the program to local context. Early engagement with all stakeholders is vital. |
| Developing detailed program protocols and guidelines; selecting appropriate dosage forms and delivery mechanisms; establishing quality control measures; securing official approval from the Ministry of Health and relevant governing bodies. | MoH technical committees, Program implementation team, Regulatory bodies | Approved program protocols and guidelines; Standard Operating Procedures (SOPs); Budget allocation | Ensuring alignment with national health policies and international best practices. |
| Identifying and procuring necessary medications and associated supplies (e.g., measuring devices, storage units); establishing a secure and efficient supply chain for timely delivery to health facilities; managing inventory. | MoH procurement department, Central medical stores, Logistics partners, Pharmaceutical suppliers | Procured medications and supplies; Established supply chain infrastructure; Inventory management system | Emphasis on quality assurance of procured items; Cold chain management where applicable. |
| Developing training materials for healthcare professionals and community health workers; conducting training sessions on medication handling, dosage calculation, administration techniques, and record-keeping; ensuring competency assessment. | Training institutions, Program implementation team, Master trainers, Healthcare providers | Trained personnel; Competency assessment results; Training reports | Tailored training modules for different cadres of health workers. Ongoing refresher training is important. |
| Distributing medications and supplies to designated health facilities and outreach points; initiating the dose management protocols at the point of care; providing ongoing technical support to health facilities. | Logistics teams, Health facility staff, Community health workers | Medications and supplies at health facilities; Implemented dose management protocols; Patient records | Ensuring equitable distribution; Addressing logistical challenges promptly. |
| Regularly collecting data on medication use, patient outcomes, adherence rates, and any adverse events; conducting site visits to assess program adherence and identify areas for improvement; analyzing data to measure program effectiveness. | MoH monitoring and evaluation unit, Program implementation team, Health facility staff | Collected data; M&E reports; Identified areas for improvement | Utilizing a standardized M&E framework. Incorporating feedback mechanisms for continuous learning. |
| Compiling comprehensive reports on program activities, outcomes, and challenges for the Ministry of Health and stakeholders; providing feedback to health facilities and personnel to reinforce best practices and address deficiencies; adapting program strategies based on findings. | Program management, MoH leadership, Stakeholders | Program performance reports; Feedback mechanisms; Revised program strategies | Ensuring transparency and accountability. Using findings to inform future program cycles and policy decisions. |
Dose Management Program Workflow in Chad
- Inquiry & Needs Assessment
- Program Design & Approval
- Procurement & Supply Chain
- Training & Capacity Building
- Implementation & Distribution
- Monitoring & Evaluation
- Reporting & Feedback
Dose Management Program Cost In Chad
Managing the cost of dose administration programs in Chad involves a complex interplay of local economic conditions, supply chain logistics, pharmaceutical pricing, and program implementation overhead. These factors influence the final price per dose, which can vary significantly based on the specific medication, its origin, and the distribution channels used. The local currency, the Chadian Franc (XAF), is subject to exchange rate fluctuations and local inflation, further impacting cost estimations. The government's role in subsidizing essential medicines and the involvement of international aid organizations also play a crucial part in determining affordability and accessibility.
| Medication Category | Estimated Cost Range (XAF per dose) | Notes |
|---|---|---|
| Essential Generic Medicines (e.g., Paracetamol, Amoxicillin) | 50 - 250 XAF | Reflects bulk purchasing and minimal import complexities. Can be lower with direct government or NGO supply. |
| Malaria Treatment (e.g., ACTs) | 150 - 500 XAF | ARTs often subsidized by global health initiatives. Price can vary based on specific ACT formulation and packaging. |
| Antibiotics (Broad Spectrum) | 100 - 400 XAF | Depends on the specific antibiotic, its origin (local vs. imported), and whether it's in tablet or injectable form. |
| Vaccines (per dose, excluding administration) | 500 - 3,000+ XAF | Generally higher due to cold chain requirements and manufacturing complexity. Often procured through UNICEF and GAVI at reduced rates. |
| Chronic Disease Medications (e.g., Diabetes, Hypertension - per month supply) | 2,000 - 10,000+ XAF | Typically more expensive due to specialized manufacturing and often requiring longer-term treatment. This represents a monthly supply, not a single dose. |
| Specialty Medications (e.g., HIV/AIDS Antiretrovirals) | 500 - 2,500+ XAF | Significant price variations. Many are heavily subsidized or provided free of charge through global programs, but out-of-pocket costs can still be high for non-subsidized individuals. |
Key Pricing Factors for Dose Management in Chad
- Procurement Costs (International & Local)
- Import Duties and Taxes
- Transportation and Logistics (Cold Chain Management)
- Storage and Warehousing
- Distribution Costs to Remote Areas
- Pharmacy Markups and Retailer Margins
- Program Administration and Overhead (Staff, Training, Monitoring)
- Medication Expiry and Stock Management
- Counterfeit Medicine Mitigation Costs
- Government Subsidies and International Aid Contributions
Affordable Dose Management Program Options
Effective dose management is crucial for patient safety and healthcare efficiency. Fortunately, there are several affordable dose management program options available. These programs aim to optimize medication use, reduce waste, and ultimately lower healthcare costs. Understanding value bundles and employing cost-saving strategies are key to maximizing the benefits of these initiatives.
| Dose Management Program Type | Description | Potential Cost Savings | Target Audience |
|---|---|---|---|
| Generic Substitution Programs | Encourage or mandate the use of generic versions of medications when available, which are significantly less expensive than brand-name drugs. | Reduced medication acquisition costs, lower co-pays for patients. | All patients prescribed medications with available generic alternatives. |
| Formulary Management & Tiering | Establishing preferred drug lists (formularies) and assigning drugs to different cost tiers, incentivizing the use of lower-cost, clinically effective options. | Negotiated drug prices, reduced overall pharmacy spend for payers and providers. | Health plans, hospital systems, integrated delivery networks. |
| Deprescribing Initiatives | Systematic review of patient medications to identify and discontinue unnecessary or potentially harmful drugs, especially in elderly or polypharmacy patients. | Reduced medication costs, decreased risk of adverse drug events and associated treatment costs, improved patient quality of life. | Elderly patients, patients with multiple chronic conditions, long-term care facilities. |
| Medication Therapy Management (MTM) Services | Comprehensive medication reviews and personalized medication action plans provided by pharmacists to optimize therapeutic outcomes and reduce the risk of adverse events. | Improved medication adherence, reduced hospitalizations and ER visits due to medication-related problems, enhanced patient outcomes. | Patients with chronic conditions, multiple medications, high healthcare utilization. |
| Value-Based Purchasing Models | Payment models that link reimbursement to the quality and outcomes of care, rather than the volume of services. Dose management can be a component of these models. | Incentivized efficient and effective medication use, reduced overall cost of care, improved patient health outcomes. | Healthcare systems, accountable care organizations (ACOs), payers. |
| Technology-Enabled Adherence Programs | Utilizing apps, smart pill bottles, reminder systems, and telehealth to improve patient adherence to prescribed medication regimens. | Reduced costs associated with non-adherence (e.g., treatment failure, disease progression, hospitalizations). | Patients with chronic conditions, complex medication regimens, or adherence challenges. |
Key Components of Affordable Dose Management Programs
- Value Bundles: These are integrated service packages that combine multiple healthcare services for a predetermined price. In dose management, value bundles often include medication review, patient education, adherence monitoring, and sometimes even the cost of specific medications or delivery systems. The focus is on achieving a defined set of outcomes (e.g., improved A1C levels, reduced hospital readmissions) rather than simply the volume of services provided.
- Cost-Saving Strategies: These are practical approaches designed to reduce expenses associated with medication use. They can be implemented at various levels, from individual patient care to organizational policies. Examples include formulary management, generic substitution, deprescribing, and leveraging technology for automation and efficiency.
Verified Providers In Chad
In Chad, identifying reliable and credentialed healthcare providers is paramount for ensuring quality medical care. Franance Health stands out as a leading platform that rigorously vets and verifies its network of healthcare professionals. This commitment to verification provides patients with a crucial layer of trust and confidence when seeking medical assistance. Understanding the Franance Health credentialing process and the benefits it offers highlights why their verified providers represent the best choice for healthcare in Chad.
| Benefit for Patients | How Franance Health Achieves This | Why It's the Best Choice |
|---|---|---|
| Trust and Confidence | Rigorous vetting of qualifications and background checks. | Eliminates the guesswork in finding a legitimate healthcare professional. |
| Quality of Care | Verification of educational background, experience, and potential competency assessments. | Ensures access to skilled and knowledgeable medical practitioners. |
| Patient Safety | Comprehensive credentialing process and ongoing monitoring. | Minimizes the risk of encountering unqualified or unethical providers. |
| Specialized Expertise | Verification of specialist credentials and areas of practice. | Facilitates finding the most appropriate doctor for specific medical conditions. |
| Peace of Mind | The assurance that providers have met stringent standards. | Allows patients to focus on their health without added worry about provider legitimacy. |
Franance Health Credentialing Process & Key Benefits
- Rigorous Verification: Franance Health employs a multi-stage credentialing process that goes beyond basic licensing. This includes thorough background checks, verification of educational qualifications, and confirmation of professional experience and specializations.
- Competency Assessment: Beyond documentation, Franance Health often incorporates competency assessments or peer reviews to ensure providers maintain high standards of medical practice and ethical conduct.
- Continuous Monitoring: The credentialing is not a one-time event. Franance Health maintains ongoing monitoring of its providers to ensure continued adherence to their standards and to address any emerging concerns.
- Patient Safety Focus: At its core, Franance Health's verification process prioritizes patient safety by ensuring that individuals seeking care are connected with qualified and trustworthy medical professionals.
- Access to Expertise: By showcasing verified specialists across various medical fields, Franance Health empowers patients to find the right expertise for their specific health needs, minimizing the risk of receiving substandard care.
- Reduced Risk for Patients: Choosing a Franance Health verified provider significantly reduces the risk of encountering unqualified or fraudulent practitioners, offering peace of mind and a more secure healthcare journey.
Scope Of Work For Dose Management Program
This document outlines the Scope of Work (SOW) for the development and implementation of a comprehensive Dose Management Program. This program aims to optimize radiation dose to patients and staff in diagnostic and interventional imaging procedures, ensuring diagnostic image quality while minimizing unnecessary radiation exposure. The SOW covers the technical deliverables required for the program, along with standard specifications for their implementation and operation.
| Deliverable | Description | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|
| Dose Monitoring System (DMS) Software | Software for capturing, storing, and analyzing radiation dose data from imaging modalities. | Web-based or client-server architecture. Secure data storage with audit trails. Configurable dose parameters (e.g., CTDIvol, DLP, DAP). Support for multiple imaging modalities (CT, X-ray, Fluoroscopy, Interventional Radiology, Nuclear Medicine). HL7/DICOM compatibility for data acquisition. User-friendly interface for data entry and retrieval. | Successful installation and configuration. Ability to capture and display dose data accurately for at least 95% of eligible procedures. Comprehensive user manual provided. Successful demonstration of data retrieval and reporting functionalities. |
| Dose Registry and Reporting Module | Functionality to create and maintain a comprehensive registry of radiation dose data, with robust reporting capabilities. | Ability to generate pre-defined reports (e.g., average dose per procedure, dose distributions, outlier analysis). Customizable report generation with filtering and sorting options. Export functionality to common formats (CSV, PDF). Automated report generation at defined intervals. | Successful generation of all pre-defined reports. Ability to create at least three custom reports meeting specified criteria. Reports accurately reflect data in the DMS. |
| Dose Comparison and Benchmarking Tools | Tools to compare patient doses against established benchmarks and historical data. | Visualizations of dose distributions (histograms, box plots). Comparison against national/international DRLs. Ability to compare doses across different equipment vendors, models, or protocols. Trend analysis of dose over time. | Accurate display of dose distributions. Successful comparison against at least one external benchmark dataset. Clear visualization of trends and outliers. |
| Dose Reference Level (DRL) Establishment and Maintenance | Procedures and tools to define, implement, and periodically review DRLs for common procedures. | Methodology for DRL calculation based on site-specific data. Workflow for proposing and approving new or revised DRLs. Automated alerts when average doses exceed established DRLs. | Demonstrated ability to calculate DRLs for at least five common procedures. Successful implementation of an alert system for exceeding DRLs. |
| Protocol Optimization and Management System | System to document, manage, and review imaging protocols with a focus on dose reduction. | Centralized repository for all imaging protocols. Version control for protocol modifications. Workflow for protocol review and approval by medical physics and radiology staff. Integration with DMS to assess dose impact of protocol changes. | All current imaging protocols documented. Successful demonstration of version control for protocol changes. Workflow for protocol review clearly defined and executable. |
| Staff Training and Education Modules | Digital or in-person training materials for all relevant staff on dose management principles and system usage. | Modules covering radiation physics, principles of dose optimization, use of the DMS, and relevant regulations. Role-specific training for radiologists, technologists, and administrators. Tracking of training completion. | At least three distinct training modules developed. Successful completion of training for 100% of target staff. Training records maintained and accessible. |
| Integration with Picture Archiving and Communication System (PACS) | Seamless data exchange between the DMS and the existing PACS for efficient dose data acquisition. | DICOM or HL7 interface for automated dose data extraction from DICOM headers or RIS. Bi-directional communication where applicable (e.g., for dose-related metadata). | Successful, automated transfer of dose information from PACS to DMS for at least 90% of imaged studies. No data corruption during transfer. |
| Integration with Vendor Dose Monitoring Tools | Interfacing with specific dose monitoring capabilities embedded within imaging equipment. | API or standard protocol (e.g., DICOM SR) for data ingestion from vendor-specific dose monitoring software. Compatibility with at least two major imaging equipment vendors. | Successful ingestion of dose data from at least two different vendor dose monitoring systems. Data integrity maintained during integration. |
| Data Security and Privacy Compliance Framework | Policies, procedures, and technical safeguards to ensure the security and privacy of patient dose data. | Compliance with HIPAA, GDPR, or relevant local data protection regulations. Access control mechanisms with role-based permissions. Data encryption at rest and in transit. Regular security audits and vulnerability assessments. | Demonstrated compliance with all applicable data privacy regulations. Successful completion of a security audit. Access control policies clearly documented and implemented. |
Technical Deliverables
- Dose Monitoring System (DMS) Software
- Dose Registry and Reporting Module
- Dose Comparison and Benchmarking Tools
- Dose Reference Level (DRL) Establishment and Maintenance
- Protocol Optimization and Management System
- Staff Training and Education Modules
- Integration with Picture Archiving and Communication System (PACS)
- Integration with Vendor Dose Monitoring Tools
- Data Security and Privacy Compliance Framework
Service Level Agreement For Dose Management Program
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Dose Management Program. It is designed to ensure reliable and timely support for all users.
| Service Component | Severity Level | Response Time Target | Target Resolution Time | Uptime Guarantee |
|---|---|---|---|---|
| Dose Management Program Application | Critical (System Down, Major Functionality Impaired) | 15 minutes | 4 business hours | 99.9% |
| Dose Management Program Application | High (Significant Functionality Impaired, Workaround Available) | 1 hour | 8 business hours | 99.9% |
| Dose Management Program Application | Medium (Minor Functionality Impaired, User Experience Affected) | 4 business hours | 3 business days | 99.9% |
| Dose Management Program Application | Low (Cosmetic Issue, Informational Query) | 8 business hours | 5 business days | 99.9% |
| Dose Management Program Reporting Module | Critical (Reports Inaccurate or Unavailable) | 1 hour | 6 business hours | 99.5% |
| Dose Management Program Reporting Module | High (Reports Delayed or Partially Inaccurate) | 4 business hours | 2 business days | 99.5% |
| Dose Management Program Data Import/Export | Critical (Import/Export Failure) | 30 minutes | 2 business hours | 99.8% |
| Dose Management Program Data Import/Export | High (Slow Import/Export) | 2 business hours | 1 business day | 99.8% |
Key Performance Indicators (KPIs)
- Response Time: The maximum time allowed for the Dose Management Program's support team to acknowledge and begin working on a reported issue.
- Resolution Time: The maximum time allowed to fully resolve a reported issue, depending on its severity.
- Uptime Guarantee: The percentage of time the Dose Management Program is expected to be operational and accessible.
- Maintenance Window: Scheduled periods for system updates and maintenance, during which uptime may be temporarily impacted.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your Dose Management Program in Chad project in Chad.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.