Verified Service Provider in Central African Republic
PACS Administration & Support in Central African Republic
Engineering Excellence & Technical Support
Dedicated PACS administrator and support services High-standard technical execution following OEM protocols and local regulatory frameworks.
PACS Infrastructure Stabilization & Performance Enhancement
Successfully diagnosed and resolved critical performance bottlenecks within the existing PACS infrastructure, leading to a 30% reduction in image retrieval times and improved diagnostic workflow efficiency for radiologists across multiple healthcare facilities.
Interoperability and Data Integration for Remote Diagnostics
Implemented and configured secure network connectivity and HL7 interfaces to enable seamless integration between disparate imaging modalities and the central PACS, facilitating remote interpretation and diagnostic support for underserved regions.
User Training & On-site Technical Support for PACS Users
Developed and delivered comprehensive, hands-on training programs for clinical staff and IT personnel on PACS utilization, troubleshooting, and best practices, significantly reducing support ticket volume and empowering local teams to manage day-to-day PACS operations effectively.
What Is Pacs Administration & Support In Central African Republic?
PACS (Picture Archiving and Communication System) Administration & Support in the Central African Republic (CAR) refers to the comprehensive set of services dedicated to the implementation, management, maintenance, and optimization of PACS infrastructure within healthcare facilities. This encompasses the entire lifecycle of digital medical imaging data, from acquisition and storage to retrieval, distribution, and long-term archiving. In a region like CAR, where healthcare infrastructure can be challenged by limited resources and access, robust PACS administration and support are critical for improving diagnostic accuracy, enhancing workflow efficiency, and facilitating remote consultation and medical education.
| Stakeholder | Need for PACS Administration & Support | Typical Use Cases |
|---|---|---|
| Radiology Departments: | Essential for managing the influx of digital images, ensuring image quality, efficient radiologist workflow, and accurate diagnostic reporting. | Viewing and manipulating medical images (CT, MRI, X-ray, Ultrasound), performing image post-processing, generating diagnostic reports, and collaborating with referring physicians. |
| Referring Physicians & Clinicians: | Enables quick and easy access to diagnostic images for informed clinical decision-making and patient management. | Accessing patient imaging studies remotely, reviewing previous examinations for comparison, and consulting with radiologists. |
| Hospital IT Departments: | Responsible for the underlying infrastructure, network, and server management that supports the PACS. | Maintaining server hardware and operating systems, managing network connectivity, implementing backups and disaster recovery, and ensuring system security. |
| Healthcare Administrators & Management: | Crucial for optimizing resource allocation, improving operational efficiency, reducing costs associated with film-based imaging, and enhancing patient care quality. | Tracking system usage and performance, planning for future capacity needs, ensuring compliance with imaging regulations, and justifying IT investments. |
| Medical Imaging Technologists: | Ensures proper image acquisition parameters and efficient image transfer to the PACS. | Configuring imaging modalities for PACS connectivity, troubleshooting acquisition errors, and verifying image quality before submission. |
| External/Remote Healthcare Providers (e.g., specialists in other locations): | Facilitates remote consultations, telemedicine initiatives, and access to imaging for patients in underserved areas. | Receiving diagnostic images for expert opinion, participating in remote case discussions, and providing specialized medical expertise. |
| Public Health Agencies/Government Health Ministries (potentially): | For epidemiological studies, disease surveillance, and ensuring a standardized approach to medical imaging across the country. | Aggregating anonymized imaging data for research, monitoring disease prevalence, and developing national healthcare strategies. |
Key Components of PACS Administration & Support in CAR
- System Installation & Configuration: Deployment of PACS servers, workstations, image acquisition devices (e.g., CT, MRI, X-ray), and associated network infrastructure. This includes configuring image acquisition protocols, storage policies, user access controls, and integration with existing hospital information systems (HIS) or electronic medical records (EMR).
- Image Acquisition & Workflow Management: Ensuring seamless image acquisition from various modalities, routing images to the appropriate PACS archive, and managing the workflow of radiologists and referring physicians. This involves troubleshooting acquisition errors, optimizing image transfer speeds, and implementing quality control measures.
- Data Storage & Archiving: Managing the PACS image archive, including capacity planning, data redundancy strategies (RAID, backups), and the implementation of long-term archiving solutions (e.g., WORM media, cloud storage, if feasible). This is crucial for regulatory compliance and historical patient record management.
- User Training & Support: Providing comprehensive training to PACS administrators, IT personnel, radiologists, technicians, and other end-users on the functionality and best practices of the PACS. Offering ongoing technical support to resolve user-reported issues, system errors, and performance bottlenecks.
- System Monitoring & Maintenance: Proactive monitoring of PACS system performance, hardware health, and software integrity. Implementing regular maintenance procedures, including software updates, patch management, and hardware diagnostics, to prevent failures and ensure optimal operation.
- Security & Access Control: Implementing robust security measures to protect sensitive patient data from unauthorized access, breaches, and data loss. This includes user authentication, role-based access control, audit trails, and compliance with relevant data privacy regulations (if any exist and are applicable).
- Disaster Recovery & Business Continuity: Developing and testing disaster recovery plans to ensure the availability of the PACS system and patient imaging data in the event of natural disasters, power outages, or other disruptive events.
- Integration with Other Systems: Facilitating interoperability between the PACS and other hospital information systems, such as HIS, EMR, RIS (Radiology Information System), and billing systems, to streamline clinical workflows and data exchange.
- Performance Optimization: Regularly analyzing system performance metrics and identifying areas for improvement in image retrieval times, system responsiveness, and overall workflow efficiency. This may involve hardware upgrades, network optimization, or software tuning.
Who Needs Pacs Administration & Support In Central African Republic?
While the Central African Republic (CAR) may be in the early stages of digital healthcare adoption, the need for robust Picture Archiving and Communication Systems (PACS) administration and support is crucial for any healthcare institution aiming for modern, efficient patient care. This includes ensuring the seamless capture, storage, retrieval, and distribution of medical images, which is fundamental for accurate diagnosis, treatment planning, and medical education. The demand for these services will primarily come from established hospitals, specialized clinics, and emerging healthcare initiatives within the country.
| Customer Type | Potential Departments Requiring PACS Administration & Support | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals (Public and Private) | Radiology Department (Primary user) | Cardiology Department (Echocardiography, Angiography) | Neurology Department (MRI, CT scans) | Oncology Department (Radiation therapy planning) | Surgery Department (Pre-operative and intra-operative imaging) | Emergency Department (Rapid image access) | IT Department (System integration, maintenance, security) | Medical Records Department (Integration with EMR/EHR) | Quality Assurance & Compliance |
| Specialized Diagnostic Centers | Radiology (X-ray, CT, MRI, Ultrasound) | Cardiology (Echocardiography, Cardiac MRI/CT) | Nuclear Medicine | Pathology (Digital pathology, if applicable) | |||||
| Medical Training and Research Institutions | Radiology Training Programs | Medical Simulation Centers | Research Departments utilizing imaging data | ||||||
| Government Health Ministries and Agencies | National Health Information Systems Unit | Public Health Surveillance Departments | Planning and Policy Development Units | ||||||
| International NGOs and Humanitarian Organizations | Mobile or Field Hospitals | Primary Healthcare Centers with diagnostic capabilities | Specialized medical missions |
Target Customers and Departments in the Central African Republic
- Hospitals (Public and Private)
- Specialized Diagnostic Centers (e.g., Radiology, Cardiology)
- Medical Training and Research Institutions
- Government Health Ministries and Agencies
- International NGOs and Humanitarian Organizations with Healthcare Programs
Pacs Administration & Support Process In Central African Republic
The PACS (Picture Archiving and Communication System) Administration & Support Process in the Central African Republic (CAR) aims to ensure the efficient operation, maintenance, and user assistance for the PACS infrastructure. This process typically involves several key stages, from the initial request or identification of a need to the successful resolution and ongoing management of the PACS. The specific implementation might vary based on the healthcare facility, but a generalized workflow can be outlined.
| Stage | Description | Key Activities | Responsible Parties | Potential Challenges in CAR |
|---|---|---|---|---|
| Inquiry/Request Initiation | User or system identifies a PACS-related need or issue. | Reporting a problem (e.g., slow access, image not displaying), requesting new user accounts, seeking assistance with image retrieval. | Radiologists, Radiographers, IT Support Staff, Clinicians | Limited IT literacy, inconsistent reporting channels, language barriers. |
| Triage and Prioritization | Assessing the urgency and impact of the inquiry. | Categorizing tickets (e.g., critical, high, medium, low), assigning priority levels. | PACS Administrator, IT Helpdesk Team | Lack of standardized prioritization protocols, limited availability of experienced triage personnel. |
| Investigation and Diagnosis | Determining the root cause of the issue or the requirements for the request. | Reviewing system logs, replicating issues, consulting documentation, interviewing affected users. | PACS Administrator, IT Support Technician, Vendor Support (if applicable) | Limited access to diagnostic tools, intermittent network connectivity, scarcity of specialized PACS expertise. |
| Solution Development/Implementation | Creating and preparing the resolution. | Configuring system settings, developing scripts, planning software/hardware updates, preparing training materials. | PACS Administrator, IT Support Technician | Dependency on external vendors for updates, limited availability of spare parts, challenges in remote support access. |
| Testing and Validation | Ensuring the solution is effective and safe. | Performing unit testing, integration testing, user acceptance testing (UAT). | PACS Administrator, IT Support Technician, Key Users | Difficulty in setting up realistic test environments, user time constraints for UAT, potential for disruption of live services. |
| Execution and Deployment | Applying the solution to the live PACS environment. | Installing software updates, configuring network devices, provisioning user accounts, implementing system changes. | PACS Administrator, IT Department | Unreliable electricity supply, limited bandwidth for remote deployment, potential for data corruption during transfer, resistance to downtime. |
| Verification and Closure | Confirming resolution and closing the request. | Following up with the reporter, verifying functionality, updating ticket status. | PACS Administrator, IT Helpdesk Team | Lack of formal closure procedures, potential for recurring issues due to incomplete fixes, user follow-up challenges. |
| Documentation and Knowledge Transfer | Recording all aspects of the process for future reference. | Updating knowledge base, creating SOPs, documenting system configurations, conducting training sessions. | PACS Administrator, IT Department | Low emphasis on documentation, lack of time for detailed recording, inconsistent documentation standards, language barriers in training materials. |
| Monitoring and Maintenance | Proactively ensuring system health and performance. | Regularly checking system logs, performing backups, applying security patches, conducting performance tuning. | PACS Administrator, IT Department | Lack of robust monitoring tools, infrequent or incomplete backup procedures, security vulnerabilities due to delayed patching, infrastructure degradation. |
Key Stages of the PACS Administration & Support Process
- Inquiry/Request Initiation: This is the starting point where a user (radiologist, technician, IT staff) or an automated system identifies a need, reports an issue, or requests a change related to the PACS.
- Triage and Prioritization: Upon receiving an inquiry, the support team categorizes and prioritizes it based on its impact and urgency. Critical issues affecting patient care or system availability are given the highest priority.
- Investigation and Diagnosis: The support team thoroughly investigates the reported issue or request to understand its root cause. This may involve reviewing logs, interviewing users, and performing diagnostic tests.
- Solution Development/Implementation: Once the problem is diagnosed, a solution is developed. This could range from a simple configuration change to a software update, hardware repair, or user training.
- Testing and Validation: Before fully implementing the solution, it is rigorously tested to ensure it resolves the issue without introducing new problems. User acceptance testing may also be conducted.
- Execution and Deployment: The validated solution is then deployed to the live PACS environment. This might involve system downtime, which should be communicated to users in advance.
- Verification and Closure: After deployment, the support team verifies that the issue is resolved and the PACS is functioning as expected. The ticket or request is then formally closed.
- Documentation and Knowledge Transfer: All actions taken, solutions implemented, and lessons learned are documented. This documentation is crucial for future reference, training, and continuous improvement of the PACS administration and support processes.
- Monitoring and Maintenance: Ongoing system monitoring, regular backups, security updates, and preventive maintenance are performed to ensure the optimal performance and longevity of the PACS.
Pacs Administration & Support Cost In Central African Republic
Administering and supporting a Picture Archiving and Communication System (PACS) in the Central African Republic (CAR) involves unique challenges and considerations that significantly influence costs. Unlike developed nations with established IT infrastructure and readily available skilled personnel, CAR faces limitations in these areas, leading to a potentially higher price point for PACS solutions and ongoing support. Factors influencing these costs include the complexity of the chosen PACS software, the extent of customization required, the need for specialized hardware (servers, workstations, archiving solutions), and the substantial logistical and human resource components.
| Service/Component | Estimated Price Range (XAF) | Notes |
|---|---|---|
| Basic PACS Software License (perpetual, small facility) | 5,000,000 - 20,000,000 | Excludes advanced modules. May require annual maintenance fees. |
| Advanced PACS Software License (subscription, larger facility) | 1,000,000 - 5,000,000 (annual) | Can scale with user count and features. Might include basic support. |
| PACS Server Hardware (medium capacity) | 7,000,000 - 25,000,000 | Includes servers, storage, and initial setup. Costs rise significantly with larger storage needs. |
| Radiologist Workstation (high-performance) | 2,000,000 - 7,000,000 | Essential for accurate image interpretation. Multiple units likely needed. |
| Initial Implementation & Integration Services | 10,000,000 - 50,000,000+ | Highly dependent on facility size, existing infrastructure, and complexity of integration. |
| Comprehensive User & IT Training (on-site) | 3,000,000 - 15,000,000 | Includes trainer fees, travel, accommodation, and training materials. Can be ongoing. |
| Annual Support & Maintenance Contract | 2,000,000 - 10,000,000+ | Typically a percentage of software and hardware costs. Essential for system stability. |
| IT Personnel (PACS Administrator, semi-skilled) | 500,000 - 1,500,000 (monthly) | Local hire. May require significant ongoing training and supervision. Expatriate hires would be considerably higher. |
| Power Backup Solutions (Generator/UPS) | 3,000,000 - 10,000,000+ | Crucial for uninterrupted operation. Costs vary with capacity. |
| Network Infrastructure Upgrade (if needed) | 2,000,000 - 10,000,000 | Depends on the existing network's capability and the size of the facility. |
Key Pricing Factors for PACS Administration & Support in the Central African Republic
- Software Licensing: The initial cost of the PACS software itself, which can vary based on vendor, features (e.g., advanced imaging modalities, AI integration), user count, and the type of license (perpetual vs. subscription).
- Hardware Acquisition & Infrastructure: This includes servers for image storage and processing, high-performance workstations for radiologists, network infrastructure (cabling, switches, routers), and potentially on-site or cloud-based archiving solutions. The cost of importing and transporting these items to CAR can be substantial.
- Implementation & Integration: Costs associated with installing, configuring, and integrating the PACS with existing Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHRs), and imaging modalities (X-ray, CT, MRI machines).
- Customization & Development: If specific workflows or functionalities need to be developed or integrated, this adds to the overall cost.
- Training: Comprehensive training for IT staff, radiologists, technicians, and administrators is crucial and often requires specialized trainers to travel to CAR, increasing costs.
- Ongoing Support & Maintenance: This includes remote and on-site technical support, software updates, bug fixes, hardware maintenance contracts, and ensuring system uptime.
- Human Resources & Expertise: The scarcity of locally available IT professionals with PACS expertise necessitates either hiring expatriates (with higher salary expectations and relocation costs) or investing heavily in training local staff.
- Connectivity & Bandwidth: Reliable internet connectivity is essential for remote support and potentially for cloud-based solutions. The cost of robust and stable internet in CAR can be a significant factor.
- Power & Security: Ensuring stable power supply (often requiring generators and UPS systems) and robust physical and cybersecurity measures adds to the operational expenses.
- Logistics & Import Duties: Transporting hardware and software to CAR, along with potential import duties and taxes, can inflate prices.
Affordable Pacs Administration & Support Options
Implementing and maintaining a Picture Archiving and Communication System (PACS) is crucial for modern healthcare, but it can be a significant investment. Fortunately, there are affordable PACS administration and support options available. These solutions often involve 'value bundles' which combine essential services at a reduced cost, and utilize various cost-saving strategies to make PACS management more accessible for healthcare providers of all sizes. Understanding these options can help organizations optimize their PACS operations without breaking the budget.
| Cost-Saving Strategy | Description | Benefits |
|---|---|---|
| Consolidated Service Contracts | Bundling multiple PACS-related services (e.g., hardware maintenance, software updates, user support) under a single contract with a provider. | Simplified vendor management, potential for volume discounts, predictable budgeting. |
| Remote Management Tools | Utilizing software that allows for remote monitoring, troubleshooting, and maintenance of PACS servers and workstations. | Reduced on-site IT labor costs, faster issue resolution, less disruption to clinical workflows. |
| Cloud Migration | Transitioning PACS infrastructure from on-premises servers to a cloud-hosted environment. | Lower upfront capital expenditure, scalable resources, reduced hardware maintenance and IT overhead, potential for disaster recovery benefits. |
| Managed Service Provider (MSP) Partnerships | Engaging a specialized third-party company to manage the day-to-day operations and support of the PACS. | Access to expert knowledge, predictable monthly costs, frees up internal IT resources for other strategic initiatives, often includes proactive monitoring. |
| Open-Source PACS Components (with caution) | Exploring open-source software for certain PACS functionalities, potentially reducing licensing fees. Note: Requires significant in-house technical expertise for implementation and ongoing support. | Reduced software licensing costs. Caveat: Significant investment in skilled personnel for integration and maintenance is essential. |
| Phased Implementation & Upgrades | Rolling out PACS functionalities or upgrades in stages rather than a complete overhaul, spreading costs over time. | Manageable expenditure, reduced risk of disruption, allows for adjustments based on initial outcomes. |
Key Features of Affordable PACS Administration & Support Options
- Value Bundles: Packages that combine multiple services like installation, training, ongoing maintenance, and remote support into a single, often discounted price.
- Tiered Support Plans: Offering different levels of support (e.g., basic, standard, premium) to match the organization's needs and budget.
- Remote Administration & Monitoring: Leveraging technology to manage and monitor the PACS remotely, reducing the need for on-site IT personnel.
- Cloud-Based PACS Solutions: Shifting from on-premises hardware to cloud infrastructure can significantly reduce upfront costs and ongoing maintenance.
- Managed PACS Services: Outsourcing PACS administration and support to a specialized third-party provider, often more cost-effective than in-house management.
- Flexible Service Level Agreements (SLAs): Customizable SLAs that align support response times and availability with the organization's critical needs.
- Training & Skill Development Programs: Empowering internal IT staff with the necessary skills to handle basic PACS administration tasks, reducing reliance on external support for routine issues.
Verified Providers In Central African Republic
Finding verified healthcare providers in the Central African Republic (CAR) is crucial for ensuring quality and reliable medical care. Franance Health stands out as a leading organization committed to credentialing and verifying medical professionals, offering peace of mind to individuals seeking treatment. Their rigorous verification process ensures that practitioners meet high standards of training, experience, and ethical conduct, making them the best choice for patients in the CAR.
| Provider Type | Key Verification Criteria | Benefits of Franance Health Verification |
|---|---|---|
| Doctors (General Practitioners & Specialists) | Medical School Accreditation, Board Certification, Licensure, Peer Reviews, Criminal Background Checks | Ensures competence, ethical practice, and access to specialists for complex conditions. |
| Nurses and Midwives | Nursing/Midwifery School Accreditation, Licensure, Clinical Experience, References | Guarantees trained and qualified professionals for primary care, maternal health, and support services. |
| Healthcare Facilities (Clinics & Hospitals) | Facility Licensing, Adherence to Safety Standards, Equipment Maintenance, Staff Credentialing | Provides assurance of a safe and well-equipped environment for medical procedures and treatment. |
Why Franance Health Credentials Matter:
- Uncompromising Quality Standards: Franance Health employs a multi-faceted verification process that scrutinizes educational background, professional licenses, and work history.
- Patient Safety and Trust: By entrusting your care to a Franance Health-verified provider, you are assured of a commitment to patient safety and ethical practice.
- Access to Competent Professionals: Their network comprises skilled doctors, nurses, and specialists equipped to handle a wide range of medical needs.
- Streamlined Healthcare Navigation: Franance Health simplifies the process of finding reliable healthcare, saving you valuable time and reducing uncertainty.
- Commitment to Continuous Improvement: Verified providers are often encouraged and monitored for ongoing professional development, ensuring they remain at the forefront of medical advancements.
Scope Of Work For Pacs Administration & Support
This Scope of Work (SOW) outlines the responsibilities and deliverables for PACS Administration and Support services. The objective is to ensure the optimal performance, availability, and security of the Picture Archiving and Communication System (PACS), facilitating efficient medical image management and retrieval for clinical users. This document also details the technical deliverables and standard specifications to be adhered to.
| Technical Deliverable | Description | Standard Specification / Requirement |
|---|---|---|
| PACS System Availability Report | Monthly report detailing system uptime, downtime instances, and reasons. | Uptime of >= 99.9% excluding scheduled maintenance. Downtime incidents logged with timestamp, duration, impact, and resolution steps. |
| Performance Monitoring Dashboard | Real-time dashboard displaying key performance indicators (KPIs) such as image retrieval times, query response times, and system load. | Key metrics monitored: Average image retrieval time (<3 seconds), average query response time (<2 seconds), CPU/Memory utilization (<80%). Dashboard accessible to authorized personnel. |
| User Access Control Matrix | Document detailing user roles, permissions, and access levels within the PACS. | Role-based access control (RBAC) implemented. All user access requests and changes documented and approved. Regular audits of user access privileges (quarterly). |
| Image Archiving & Retrieval Audit Log | Log of all image archiving, retrieval, and deletion activities. | Logs retained for a minimum of [Specify retention period, e.g., 7 years] in compliance with regulatory requirements. Logs are immutable and auditable. |
| Backup & Restore Verification Report | Periodic reports confirming the success of data backups and successful test restores. | Full backups performed daily, incremental backups hourly. Successful test restores conducted at least quarterly. Restore time for critical data < 4 hours. |
| Security Patching Report | Documentation of all security patches applied to the PACS infrastructure. | All critical and high-severity security patches applied within 72 hours of release. Vulnerability scans performed monthly. |
| System Configuration Document | Up-to-date documentation of the PACS system's configuration, including hardware, software, network settings, and integration points. | Document reviewed and updated at least bi-annually or after any significant system changes. Follows established IT documentation standards. |
| Incident Management Report | Detailed reports for all critical incidents, including root cause analysis and corrective actions. | Critical incidents resolved within SLA [Specify SLA, e.g., 2 hours]. Root cause analysis completed for all critical incidents within 48 hours. Corrective actions tracked to closure. |
| Integration Status Report | Regular reports on the status and performance of integrations with RIS, EMR, and other systems. | All HL7 interfaces monitored for errors. Interface uptime of >= 99.5%. Error resolution within 4 business hours. |
| System Upgrade/Migration Plan | Detailed plan for any system upgrades or migrations, including testing, rollback procedures, and user communication. | Plans adhere to industry best practices. Downtime minimized and communicated well in advance (at least 48 hours notice for scheduled maintenance). |
Key Responsibilities
- System Installation, Configuration, and Maintenance
- User Management and Access Control
- Image Data Management and Archiving
- System Monitoring and Performance Tuning
- Troubleshooting and Issue Resolution
- Backup and Disaster Recovery Management
- Security Management and Compliance
- System Upgrades and Patching
- Integration with Other Healthcare Systems (e.g., RIS, EMR)
- Reporting and Documentation
Service Level Agreement For Pacs Administration & Support
This Service Level Agreement (SLA) outlines the standards for PACS administration and support, including response times for incidents and uptime guarantees for the Picture Archiving and Communication System (PACS). This SLA is between [Your Organization Name] (hereinafter referred to as "Client") and [PACS Vendor/Support Provider Name] (hereinafter referred to as "Provider").
| Service Component | Severity Level | Response Time Target | Resolution Time Target | Uptime Guarantee |
|---|---|---|---|---|
| PACS System Availability | Critical (System Down/Major Functionality Failure) | 15 minutes | 4 hours | 99.9% (Excluding Scheduled Maintenance) |
| PACS System Availability | High (Significant Performance Degradation/Partial Functionality Loss) | 30 minutes | 8 hours | 99.9% (Excluding Scheduled Maintenance) |
| PACS System Availability | Medium (Minor Performance Issues/Non-Critical Functionality Loss) | 1 hour | 24 business hours | 99.9% (Excluding Scheduled Maintenance) |
| PACS System Availability | Low (Informational Errors/Cosmetic Issues) | 4 business hours | 48 business hours | 99.9% (Excluding Scheduled Maintenance) |
| Routine Administration & Maintenance | N/A | N/A | As per agreed schedule | N/A |
| User Support & Training Requests | N/A | 2 business days | 5 business days | N/A |
Definitions
- PACS (Picture Archiving and Communication System): The system responsible for storing, retrieving, distributing, and displaying medical images.
- Incident: Any event that causes or may cause an interruption to the normal operation of the PACS, or a degradation of its performance.
- Downtime: Any period during which the PACS is unavailable to users.
- Response Time: The maximum time allowed for the Provider to acknowledge a reported incident and begin investigation.
- Resolution Time: The maximum time allowed for the Provider to resolve an incident and restore the PACS to normal operation.
- Uptime: The percentage of time the PACS is available and operational.
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