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Digital X-Ray Installation Service (Fixed DR) in Central African Republic
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Fixed DR Installation & Calibration
Our certified technicians provide seamless installation and precise calibration of your Fixed Digital Radiography (DR) system in Central African Republic. We ensure optimal image quality and system reliability from day one, adhering to international standards.
Robust Infrastructure & Connectivity Solutions
We offer comprehensive solutions for integrating your Fixed DR system with existing hospital IT infrastructure, including robust network setup and PACS compatibility. Our installations are designed for reliable data transfer and workflow efficiency in diverse Central African Republic environments.
Comprehensive Training & On-Site Support
Receive thorough on-site training for your radiology staff on operating and maintaining the new Fixed DR system. We provide ongoing technical support and troubleshooting services to minimize downtime and maximize the return on your investment in Central African Republic.
What Is Digital X-ray Installation Service (Fixed Dr) In Central African Republic?
Digital X-Ray Installation Service (Fixed DR) in the Central African Republic refers to the specialized process of deploying and configuring fixed Digital Radiography (DR) systems within healthcare facilities. This service encompasses the physical installation, integration with existing PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) infrastructure, calibration, and initial testing to ensure optimal functionality and image quality. Fixed DR systems, unlike mobile units, are permanently situated within a dedicated X-ray room, offering higher throughput and often superior image acquisition capabilities. The Central African Republic's healthcare landscape, characterized by a growing demand for advanced diagnostic imaging and a focus on improving patient care, presents a critical need for such services. These installations are crucial for enabling accurate and efficient radiographic examinations, thereby supporting timely diagnosis and treatment of a wide range of medical conditions.
| Who Needs This Service | Typical Use Cases | Benefits |
|---|---|---|
| Public Hospitals and Clinics | Diagnosis of fractures, dislocations, and other orthopedic conditions. | Improved diagnostic accuracy and reduced turnaround time for results. |
| Private Diagnostic Imaging Centers | Detection of pneumonia, tuberculosis, and other pulmonary diseases. | Enhanced patient throughput and increased service capacity. |
| Specialized Medical Centers (e.g., Cardiology, Neurology) | Pre-operative assessment and post-operative monitoring. | Facilitation of telemedicine and remote consultations. |
| Research Institutions (if applicable) | Imaging for epidemiological studies and clinical trials. | Adherence to modern imaging standards and protocols. |
| Trauma and Emergency Departments | Rapid imaging for acute injuries and critical conditions. | Reduced reliance on film-based radiography, minimizing waste and improving workflow. |
Key Components of Digital X-Ray Installation Service (Fixed DR):
- Site assessment and preparation: Evaluating the existing infrastructure for power, ventilation, radiation shielding, and space requirements.
- System hardware installation: Mounting and connecting the X-ray generator, detector (flat panel or image intensifier), and associated components.
- Software configuration and integration: Installing and configuring the image acquisition software, ensuring compatibility with PACS/RIS for seamless data workflow.
- Network connectivity: Establishing reliable network connections for image transfer and system management.
- Calibration and quality assurance: Performing precise calibration of the detector and X-ray parameters to ensure accurate dose delivery and diagnostic image quality.
- User training: Providing comprehensive training to radiographers and technicians on system operation, maintenance, and troubleshooting.
- System testing and validation: Conducting rigorous tests to verify all system functions and adherence to international standards.
- Post-installation support: Offering initial troubleshooting and performance monitoring to ensure smooth operation.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Central African Republic?
The installation of fixed Digital Radiography (DR) systems in the Central African Republic (CAR) is a crucial step towards modernizing diagnostic imaging capabilities. This service is particularly vital for facilities aiming to improve the speed, accuracy, and efficiency of X-ray examinations. Fixed DR systems offer superior image quality compared to traditional film-based radiography and even some mobile digital solutions, leading to better diagnostic outcomes and reduced radiation exposure for patients and staff. The CAR, with its developing healthcare infrastructure, stands to benefit immensely from this technological advancement. The focus is on ensuring that these essential medical devices are properly installed, calibrated, and integrated into existing workflows to maximize their impact on public health.
| Target Customer Group | Key Departments Requiring Fixed DR | Primary Needs & Benefits |
|---|---|---|
| Government Hospitals | Radiology Department, Emergency/Trauma Unit, Orthopedics, Pulmonology, Pediatrics | Improving diagnostic speed for high patient volumes, enabling remote consultations (if connectivity exists), enhancing diagnostic accuracy for common conditions (e.g., fractures, pneumonia). |
| Private Hospitals and Clinics | Radiology Department, Surgical Wards, Outpatient Clinics | Attracting more patients through advanced technology, providing faster results for elective and emergency procedures, differentiating services from competitors. |
| NGO Healthcare Facilities | General Radiology, Mobile Clinics (where fixed DR can be a central hub), Disease-Specific Programs (e.g., TB screening) | Providing essential diagnostic imaging in areas with limited resources, supporting public health initiatives, improving the diagnosis of infectious diseases. |
| Military and Defense Medical Units | Field Hospitals, Base Hospitals, Trauma Units | Rapid diagnosis of injuries in deployed or training environments, efficient imaging for personnel health monitoring, potential for integration with mobile units. |
| Specialized Medical Centers | Interventional Radiology, Oncology, Neurology, Cardiology (for associated imaging needs) | High-resolution imaging for complex procedures, detailed anatomical visualization for treatment planning, improved detection of subtle pathologies. |
Target Customers for Fixed DR Installation Service in Central African Republic
- Government Hospitals (National, Regional, and District Levels)
- Private Hospitals and Clinics
- Non-Governmental Organization (NGO) Healthcare Facilities
- Military and Defense Medical Units
- Specialized Medical Centers (e.g., referral hospitals, trauma centers)
Digital X-ray Installation Service (Fixed Dr) Process In Central African Republic
This document outlines the comprehensive workflow for the Digital X-Ray Installation Service (Fixed DR) in the Central African Republic, from the initial client inquiry through the successful execution and handover of the installed system.
| Phase | Step | Description | Key Activities | Responsible Party | Deliverables |
|---|---|---|---|---|---|
| Phase 1: Inquiry and Initial Consultation | 1.1 Inquiry Receipt | Client expresses interest in a Fixed Digital Radiography (DR) X-ray installation. | Receive inquiry via email, phone, or website form. Log inquiry details. | Sales/Business Development Team | Inquiry Log Entry |
| 1.2 Initial Consultation | Understand client's specific needs, existing infrastructure, and budget. | Conduct a preliminary needs assessment call or meeting. Discuss system requirements, desired features, and expected outcomes. | Sales/Business Development Team, Technical Specialist (optional) | Needs Assessment Summary | |
| Phase 2: Site Assessment and Planning | 2.1 On-Site Visit | Evaluate the physical location for the DR system installation. | Conduct a detailed site survey. Assess room dimensions, power supply, radiation shielding requirements, network connectivity, environmental conditions, and accessibility for equipment transport. | Technical Specialist, Project Manager | Site Survey Report |
| 2.2 Technical Specification Finalization | Confirm the exact configuration and specifications of the DR system based on the site assessment. | Review site survey findings with the client. Select appropriate DR detector, generator, workstation, PACS integration requirements, and any necessary accessories. | Technical Specialist, Sales/Business Development Team, Client | Finalized Technical Specifications | |
| 2.3 Project Planning | Develop a detailed project plan, including timelines, resource allocation, and risk assessment. | Create a project schedule with milestones. Identify potential challenges (e.g., customs clearance, local infrastructure limitations) and mitigation strategies. | Project Manager | Project Plan, Risk Assessment | |
| Phase 3: Proposal and Contract Negotiation | 3.1 Proposal Generation | Prepare a comprehensive proposal outlining the proposed solution, costs, and timeline. | Include technical specifications, detailed scope of work, pricing, payment terms, warranty information, and project timeline. | Sales/Business Development Team, Project Manager | Formal Proposal |
| 3.2 Proposal Presentation and Negotiation | Present the proposal to the client and address any questions or concerns. | Discuss the proposal in detail. Negotiate terms, pricing, and scope of work to reach mutual agreement. | Sales/Business Development Team, Project Manager, Client | Agreed-upon Proposal Terms | |
| 3.3 Contract Signing | Formalize the agreement with a signed contract. | Draft and execute a legally binding contract outlining all agreed-upon terms and conditions. | Legal Department (if applicable), Sales/Business Development Team, Client | Signed Contract | |
| Phase 4: Logistics and Procurement | 4.1 Equipment Procurement | Order and procure all necessary DR system components and accessories. | Place orders with manufacturers and suppliers. Track order status and lead times. | Procurement Team, Project Manager | Procurement Orders, Lead Time Updates |
| 4.2 Importation and Customs Clearance | Manage the import process and ensure smooth customs clearance in the CAR. | Prepare all necessary documentation for import. Coordinate with customs brokers and authorities. Manage duties and taxes. | Logistics Team, Customs Broker | Import Permits, Customs Clearance Documents | |
| 4.3 Transportation and Delivery | Arrange for secure transportation of equipment to the client's site. | Select appropriate transportation methods (air, sea, land). Ensure proper packaging and handling of sensitive equipment. Track shipments. | Logistics Team, Shipping Partners | Shipping Manifests, Delivery Confirmations | |
| Phase 5: Installation and Configuration | 5.1 Site Preparation | Ensure the installation site meets all prerequisites before equipment arrival. | Verify power, network, and any structural modifications are complete as per the site survey. | Client, Project Manager | Site Readiness Confirmation |
| 5.2 Equipment Unpacking and Inspection | Carefully unpack and inspect all delivered components. | Verify that all items are present and undamaged. Report any discrepancies or damage. | Installation Team | Equipment Inspection Report | |
| 5.3 Hardware Installation | Install the physical components of the DR system. | Mount the X-ray tube, detector, console, and associated cabling according to manufacturer specifications and safety standards. | Installation Team | Physically Installed DR System Components | |
| 5.4 Software Installation and Configuration | Install and configure the DR system software and any integrated systems (e.g., PACS). | Install operating system, DR acquisition software, and related applications. Configure network settings and integration with existing IT infrastructure. | Installation Team, IT Specialist | Installed and Configured Software | |
| Phase 6: Testing and Calibration | 6.1 System Functionality Testing | Verify all components are functioning correctly. | Perform pre-imaging checks, test X-ray generation, detector response, and workstation operation. | Installation Team | System Functionality Test Report |
| 6.2 Image Quality Testing | Assess the quality of images produced by the DR system. | Acquire test images using phantoms and analyze for resolution, contrast, and noise. Perform quality control checks. | Installation Team, Technical Specialist | Image Quality Assessment Report | |
| 6.3 Calibration | Calibrate the DR system for optimal performance and accurate dose delivery. | Perform all necessary factory and site-specific calibrations. Ensure compliance with regulatory standards. | Installation Team, Certified Technician | Calibration Certificates | |
| Phase 7: Training and Handover | 7.1 User Training | Train medical staff on the operation of the DR system. | Provide comprehensive training on system operation, image acquisition techniques, basic troubleshooting, and safety protocols. | Training Specialist, Installation Team | Trained Personnel, Training Completion Records |
| 7.2 System Handover | Formally hand over the installed and tested DR system to the client. | Present all documentation, including manuals, warranty information, and test reports. Obtain client acceptance of the installed system. | Project Manager, Client Representative | Handover Protocol, Client Acceptance Form | |
| Phase 8: Post-Installation Support | 8.1 Warranty and Maintenance | Provide ongoing support as per the contract. | Address any issues arising during the warranty period. Schedule preventative maintenance visits. | Service Team | Warranty Service, Maintenance Reports |
| 8.2 Remote Support | Offer remote assistance for troubleshooting and minor issues. | Provide technical support via remote access tools where feasible. | Service Team | Remote Support Sessions | |
| 8.3 Follow-up and Feedback | Gather feedback and ensure client satisfaction. | Conduct follow-up calls to assess system performance and address any lingering concerns. Solicit feedback for continuous improvement. | Project Manager, Client Representative | Client Satisfaction Survey, Feedback Report |
Digital X-Ray Installation Service (Fixed DR) Workflow
- Phase 1: Inquiry and Initial Consultation
- Phase 2: Site Assessment and Planning
- Phase 3: Proposal and Contract Negotiation
- Phase 4: Logistics and Procurement
- Phase 5: Installation and Configuration
- Phase 6: Testing and Calibration
- Phase 7: Training and Handover
- Phase 8: Post-Installation Support
Digital X-ray Installation Service (Fixed Dr) Cost In Central African Republic
The cost of installing a fixed Digital Radiography (DR) X-ray system in the Central African Republic can vary significantly due to several key factors. These systems, crucial for modern diagnostic imaging, represent a substantial investment for healthcare facilities. The overall price is influenced by the specific DR equipment chosen, its features, the complexity of the installation site, the need for associated infrastructure upgrades, and the service provider's pricing structure. Geographical location within the CAR can also play a role due to logistics and the availability of specialized technicians. Local currency (Central African CFA franc - XAF) pricing will reflect these variables.
| Component/Service Category | Estimated Range (XAF) | Notes |
|---|---|---|
| Basic Fixed DR System (Detector, Generator, Workstation) | 30,000,000 - 75,000,000 XAF | Varies by detector size, brand, and resolution. May exclude installation and infrastructure. |
| Mid-Range Fixed DR System (Advanced Features) | 75,000,000 - 150,000,000 XAF | Includes higher-end detectors, better imaging software, and potentially more robust generators. |
| High-End/Specialized Fixed DR System | 150,000,000 - 300,000,000+ XAF | For advanced applications, larger detector sizes, superior image processing, or specialized configurations. |
| Installation & Labor Costs | 3,000,000 - 10,000,000 XAF | Dependent on site complexity, structural modifications, and technician travel. |
| Infrastructure Upgrades (Electrical, HVAC, Shielding) | 2,000,000 - 15,000,000 XAF | Highly variable based on existing facility conditions and required upgrades. |
| Training & Commissioning | 1,000,000 - 5,000,000 XAF | For operators and technicians. |
| Logistics, Shipping & Import Duties | 5,000,000 - 20,000,000 XAF | Can be substantial, especially for remote locations. |
| Ancillary Equipment (Protective gear, UPS) | 1,000,000 - 5,000,000 XAF | Depends on the quantity and type of accessories needed. |
| Total Estimated Range (Fully Installed) | 45,000,000 - 375,000,000+ XAF | This is a broad estimate. Specific quotes are essential. |
Key Pricing Factors for Fixed DR X-ray Installation in CAR
- DR System Equipment Cost: This is the most significant component. It includes the X-ray generator, detector (usually a flat-panel detector), acquisition workstation, and software. Higher-end systems with advanced features (e.g., larger detectors, higher resolution, integrated imaging processing) will command higher prices.
- Brand and Manufacturer: Reputable international brands often come with a premium price tag, but also potentially better reliability, support, and technological advancements. Local distributors or authorized dealers will set their pricing based on these manufacturer costs, import duties, and their profit margins.
- Installation Complexity: The physical installation itself can vary. Factors include the existing X-ray room's structure, the need for structural modifications, radiation shielding requirements, cabling, and mounting of equipment. Rural or remote locations might incur higher installation costs due to travel and logistical challenges for technicians.
- Infrastructure Requirements: The installation may necessitate upgrades to the facility's electrical supply (stable power is crucial for DR systems), air conditioning (to prevent overheating of sensitive components), and potentially network connectivity for PACS (Picture Archiving and Communication System) integration.
- Ancillary Equipment: Costs may also include essential accessories like lead aprons, protective eyewear, patient positioning aids, and potentially a UPS (Uninterruptible Power Supply) to safeguard against power fluctuations.
- Training: Comprehensive training for radiographers and technicians on operating the new DR system and its software is usually part of the installation package. The duration and depth of training can influence the overall cost.
- Warranty and Service Agreements: The initial warranty period and the availability and cost of post-installation maintenance and service contracts are important considerations. Extended service plans offer peace of mind but add to the upfront or ongoing expense.
- Logistics and Shipping: Transportation of the DR system components from the port of entry to the installation site within the Central African Republic can incur significant costs, especially for inland locations.
- Import Duties and Taxes: Government levies and taxes on imported medical equipment will directly impact the final price.
- Provider Markup and Profit Margins: Local distributors and installation companies will add their markup to cover operational costs, profit, and their expertise.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Investing in a fixed digital X-ray (DR) system offers significant advantages for your practice, including improved image quality, faster workflow, and reduced radiation exposure. Our affordable installation service ensures a seamless transition to this advanced technology. We understand that budget is a key consideration, which is why we offer flexible value bundles and strategic cost-saving measures to make digital X-ray accessible for every practice.
| Value Bundle | Includes | Key Savings & Benefits | Ideal For |
|---|---|---|---|
| Essential DR Starter Pack | Fixed DR Detector, Generator Integration, Basic PACS Workstation, Standard Installation | Core digital imaging capabilities at an entry-level price. Focuses on essential functionality. | Practices transitioning from film/CR or those with a limited initial budget. |
| Enhanced Workflow Bundle | Fixed DR Detector, Advanced Generator Integration, Enhanced PACS Workstation with AI Tools, Premium Installation & Training | Maximizes efficiency with faster acquisition and intelligent image analysis. Reduces manual post-processing. | Busy practices prioritizing speed, throughput, and advanced diagnostic support. |
| Comprehensive Practice Integration | Fixed DR Detector, New Generator (if needed), Full PACS & EMR Integration, Extended Warranty, On-site Training | Holistic solution for a completely digital environment. Ensures smooth data flow and complete system support. | Practices undergoing a full digital transformation or those requiring end-to-end system management. |
Key Benefits of Fixed DR Systems:
- Enhanced Diagnostic Accuracy: Superior image detail for more precise diagnoses.
- Increased Efficiency: Faster image acquisition and immediate review, reducing patient wait times.
- Reduced Radiation Dose: Optimized exposure settings for patient and staff safety.
- Streamlined Workflow: Seamless integration with PACS and EMR systems.
- Lower Long-Term Costs: Eliminates film, processing chemicals, and associated labor.
Verified Providers In Central African Republic
Finding verified healthcare providers in the Central African Republic (CAR) is crucial for ensuring access to quality and trustworthy medical services. In a region facing unique challenges in its healthcare infrastructure, the credibility and adherence to international standards by medical practitioners and facilities are paramount. Franance Health has emerged as a leader in this regard, meticulously vetting and credentialing healthcare professionals and institutions across the CAR. Their rigorous verification process not only confirms the qualifications and licenses of providers but also assesses their commitment to ethical practices, patient safety, and the effective delivery of care. By choosing Franance Health-verified providers, individuals can gain confidence in receiving appropriate and reliable medical assistance, navigating the complexities of the CAR's healthcare landscape with greater security.
| Provider Type | Franance Health Credentialing Focus | Why This Matters for Patients |
|---|---|---|
| Hospitals & Clinics | Licensing, infrastructure, equipment, hygiene standards, emergency preparedness. | Ensures safe and well-equipped facilities capable of handling various medical needs, from routine check-ups to critical emergencies. |
| Specialist Doctors | Medical degrees, specialist certifications, ongoing professional development, malpractice history. | Confirms expertise and competence in specific medical fields, guaranteeing specialized and accurate diagnoses and treatments. |
| General Practitioners | Medical licenses, experience, patient feedback mechanisms, adherence to primary care guidelines. | Guarantees access to reliable primary care services, essential for preventative health and early detection of illnesses. |
| Diagnostic Laboratories | Accreditation, quality control measures for testing, equipment calibration, staff qualifications. | Ensures accurate and reliable laboratory results, critical for effective diagnosis and treatment planning. |
Key Aspects of Franance Health Verification:
- Comprehensive credentialing of medical professionals, including doctors, nurses, and specialists.
- Verification of facility licenses, operational standards, and equipment.
- Assessment of adherence to international medical protocols and best practices.
- Background checks and ethical practice evaluations.
- Ongoing monitoring and re-evaluation of accredited providers.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the requirements for the installation of a Fixed Digital Radiography (DR) system, including all associated hardware, software, and necessary infrastructure modifications. The service provider will be responsible for the complete lifecycle of the installation, from site preparation to system handover and initial training.
| Category | Task Description | Deliverables | Standard Specifications / Requirements |
|---|---|---|---|
| Site Assessment & Planning | Conduct thorough on-site assessment to determine equipment placement, power requirements, network access, radiation shielding needs, and any necessary structural modifications. | Site assessment report detailing findings, proposed layout, and recommended modifications. | Assessment to be completed within 5 business days of site access. Report to include detailed drawings, electrical load calculations, and network requirements. |
| Hardware Installation | Install the Fixed DR detector, generator interface, console, and any supporting structures (e.g., wall mounts, stands) as per manufacturer guidelines and site plan. | Fully installed and physically secured DR hardware components. | Installation must adhere strictly to manufacturer's installation manuals. All mounting hardware to be load-bearing and appropriately secured. Compliance with local building codes. |
| Software Installation & Configuration | Install and configure the DR acquisition software, PACS integration software, and any required DICOM middleware. Set up user profiles and access controls. | Operational DR acquisition software, PACS connectivity, and validated user access. | Software version to be the latest stable release from the manufacturer. Configuration to follow client's IT policies and PACS vendor specifications. DICOM conformance statement to be provided. |
| Network Integration | Connect the DR system to the hospital's Picture Archiving and Communication System (PACS) and/or Vendor Neutral Archive (VNA) via secure network protocols. | Successful data transfer from DR to PACS/VNA. Network connectivity test report. | 100/1000 Base-T Ethernet connection. Secure data transmission (e.g., TLS). Compliance with hospital's network security policies. DICOM C-STORE and C-FIND verification. |
| Radiation Shielding Verification | Verify that all radiation shielding measures are in place and effective, in compliance with regulatory requirements. | Radiation shielding verification report. | Report to be issued by a qualified health physicist or accredited testing agency. Measurement of radiation leakage and ambient dose rates. |
| Calibration & QA Testing | Perform comprehensive system calibration, including image quality calibration and detector response calibration. Conduct all required Quality Assurance (QA) tests. | Calibrated DR system. Completed QA test logs and reports. | Tests to include spatial resolution, low-contrast detectability, signal-to-noise ratio (SNR), and uniformity. Adherence to ACR or equivalent QA protocols. Calibration certificate. |
| System Validation | Validate system functionality through simulated clinical workflows, ensuring accurate image acquisition, processing, and transmission. | System validation report confirming successful simulated clinical workflows. | Validation to include testing of various imaging protocols, patient demographics, and image export functionalities. Successful end-to-end image workflow testing. |
| User Training | Provide comprehensive training to radiology technicians and radiographers on system operation, basic troubleshooting, and image acquisition techniques. | Trained personnel. Training attendance records and feedback forms. | Training to cover at least 2 full work shifts. Training materials to be provided in electronic format. Competency assessment of trained staff. |
| Documentation & Handover | Provide all necessary system documentation, including user manuals, technical manuals, warranty information, and as-built drawings. Formally hand over the installed system. | Complete documentation package. Signed system handover form. | All documents to be provided in both hard and electronic copies. As-built drawings to reflect the final installation. Warranty period to commence upon formal handover. |
| Project Management | Provide regular project status updates, manage timelines, and coordinate with client stakeholders throughout the installation process. | Project status reports. Risk mitigation plan. Final project closure report. | Weekly status reports detailing progress, upcoming activities, and any identified issues or risks. Proactive communication with client project manager. |
Key Areas Covered in this SOW
- Site assessment and planning
- Hardware installation and integration
- Software installation, configuration, and validation
- Network integration and connectivity
- Calibration and quality assurance testing
- User training and documentation
- Project management and reporting
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). It defines the expected performance levels of the installation and support services provided by [Your Company Name] to [Client Name].
| Service Component | Response Time (Business Hours) | Uptime Guarantee |
|---|---|---|
| Initial Installation & Configuration | Within 4 business hours of scheduled start time. | N/A (Service is provided as a one-time installation) |
| Post-Installation Support (First 30 Days) | Critical Issue: Within 2 business hours. | N/A (Focus on rapid resolution of initial issues) |
| Ongoing Maintenance & Support (Post 30 Days) | Critical Issue: Within 4 business hours. | 99.5% uptime (excluding scheduled maintenance) |
| Ongoing Maintenance & Support (Post 30 Days) | Non-Critical Issue: Within 8 business hours. | N/A (Uptime guarantee focuses on critical functionality) |
Key Definitions
- Installation Service: The process of setting up, configuring, and testing a fixed digital radiography (DR) system at the client's designated site.
- Response Time: The maximum time elapsed from the client's official notification of an issue to the commencement of troubleshooting or service provision by [Your Company Name].
- Downtime: The period during which the installed DR system is unavailable for use due to a fault, malfunction, or planned maintenance (excluding scheduled maintenance with prior notification).
- Scheduled Maintenance: Pre-planned maintenance activities communicated to the client in advance, during which the system may be temporarily unavailable.
- Critical Issue: An issue that renders the DR system completely inoperable or significantly impairs its core functionality, preventing diagnostic imaging.
- Non-Critical Issue: An issue that affects secondary functionalities, performance degradation, or cosmetic issues that do not prevent the primary diagnostic imaging function.
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