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Verified Service Provider in Central African Republic
DICOM Node Integration & Routing Service in Central African Republic
Engineering Excellence & Technical Support
DICOM Node Integration & Routing Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Centralized DICOM Cloud Archiving
Enables secure, centralized cloud-based archiving of DICOM images, overcoming local storage limitations and ensuring data accessibility for healthcare providers across the Central African Republic.
Interoperable DICOM Routing Engine
Facilitates seamless DICOM image routing between disparate PACS systems and modalities, ensuring efficient information flow and collaboration among medical facilities nationwide, even with varying network infrastructure.
Robust Data Security & Compliance
Implements industry-standard security protocols and encryption for DICOM data transmission and storage, ensuring patient privacy and compliance with healthcare data regulations within the Central African Republic's evolving digital health landscape.
What Is Dicom Node Integration & Routing Service In Central African Republic?
The DICOM Node Integration & Routing Service in the Central African Republic (CAR) refers to a specialized IT infrastructure and management solution designed to facilitate the secure and efficient exchange of medical imaging data (DICOM - Digital Imaging and Communications in Medicine) between various healthcare entities within the country. This service is crucial for enabling interoperability, improving diagnostic workflows, and supporting public health initiatives by ensuring that imaging studies can be reliably sent, received, and managed across different institutions, potentially with limited or challenging network connectivity.
| Who Needs This Service? | Typical Use Cases | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Hospitals and Clinics: All healthcare facilities that acquire, store, or require access to medical imaging data. This includes both public and private sector institutions. | Inter-facility Image Sharing: Enabling a remote clinic to send an X-ray study to a central hospital for expert interpretation by a radiologist. | Referral Pathways: Facilitating the seamless transfer of imaging studies when a patient is referred to a specialized center for advanced diagnostics or treatment. | Centralized Teleradiology Services: Supporting the establishment of teleradiology hubs where radiologists can read images from multiple locations remotely. | Public Health Surveillance: Aggregating anonymized imaging data for epidemiological studies, outbreak detection, and disease burden assessment. | Remote Diagnostic Support: Providing access to imaging data for healthcare professionals in underserved or remote areas where on-site radiology expertise may be limited. | Training and Education: Sharing anonymized imaging datasets for educational purposes and for training new medical professionals, especially in specialized fields. | Disaster Response: Enabling rapid deployment of diagnostic imaging capabilities and data sharing in emergency situations or during humanitarian crises. | Government Health Ministries & Agencies: For oversight, data collection, policy implementation, and managing national health information systems. | Research Institutions: Accessing and analyzing medical imaging data for clinical research and development. | Mobile Diagnostic Units: Integrating imaging equipment in mobile units with central PACS or interpretation centers. |
Key Components and Functionality of DICOM Node Integration & Routing Service:
- DICOM Conformance: Ensuring that all connected imaging modalities (e.g., X-ray, CT, MRI scanners) and Picture Archiving and Communication Systems (PACS) adhere to relevant DICOM standards for image acquisition, storage, and transmission.
- Network Connectivity & VPN Establishment: Configuring and managing secure network connections (often via VPNs due to infrastructure limitations) between healthcare facilities, enabling data to traverse public or private networks reliably.
- DICOM Routing Logic: Implementing rules and policies to direct DICOM messages (e.g., C-STORE, C-FIND, C-MOVE operations) to their intended destinations. This involves understanding the AE Titles (Application Entity Titles) and Network Addresses of all participating nodes.
- Data Normalization & Transformation: Potentially converting DICOM data between different versions or enforcing specific DICOM attributes to ensure compatibility across disparate systems.
- Security & Encryption: Implementing robust security measures, including authentication, authorization, and encryption of DICOM data in transit and at rest, to protect patient privacy and data integrity, a critical concern in remote or resource-constrained environments.
- Monitoring & Auditing: Establishing systems for real-time monitoring of data flow, identifying bottlenecks or errors, and maintaining audit trails of all DICOM transactions for compliance and troubleshooting.
- Integration with EMR/EHR Systems: Facilitating the linking of DICOM images and associated reports with Electronic Medical Records (EMR) or Electronic Health Records (EHR) systems, providing a comprehensive view of patient health information.
- Disaster Recovery & Business Continuity: Implementing strategies for data backup and recovery to ensure the availability of critical imaging data even in the event of system failures or regional disruptions.
- Local Gateway/Proxy Services: Deploying local DICOM gateways or proxies within facilities to manage local network traffic and act as intermediaries for external communication, optimizing performance and security.
Who Needs Dicom Node Integration & Routing Service In Central African Republic?
In the Central African Republic, the need for a robust DICOM (Digital Imaging and Communications in Medicine) Node Integration & Routing Service is critical for modernizing healthcare imaging. This service ensures that medical imaging data is efficiently managed, securely transmitted, and readily accessible across different healthcare facilities, even in areas with limited IT infrastructure. This directly impacts patient care by enabling faster diagnoses, improved collaboration among medical professionals, and the potential for remote consultations. The service acts as a central nervous system for medical imaging, overcoming challenges related to fragmented data, incompatible systems, and the logistical complexities of sharing large image files.
| Target Customer/Entity | Key Departments Benefiting | Specific Needs Addressed | Impact on Healthcare Delivery |
|---|---|---|---|
| Major Public Hospitals (e.g., Hôpital Communautaire de Bangui) | Radiology, Cardiology, Oncology, Neurology, Emergency Department | Centralized image archiving, PACS integration, inter-departmental image sharing, remote access for specialists, improved workflow efficiency. | Faster diagnosis, reduced turnaround times, enhanced collaboration for complex cases, support for telemedicine initiatives. |
| Private Healthcare Facilities and Clinics | Radiology, General Practice, Specialist Clinics (e.g., Dental, Ophthalmology) | Secure storage and retrieval of patient imaging studies, compliance with data privacy regulations, integration with Electronic Health Records (EHRs). | Improved patient experience, reduced reliance on physical film, enhanced diagnostic capabilities, potential for referral networks. |
| Diagnostic Imaging Centers (Independent) | Radiology Technicians, Radiologists | Efficient routing of images to referring physicians, secure data transfer, scalability to handle growing volumes, integration with various imaging modalities. | Streamlined reporting, wider reach to referring physicians, increased operational efficiency, reduced manual data handling. |
| Mobile Medical Units and Outreach Programs | General Practitioners, Radiographers (if equipped) | Ability to transfer imaging data from remote locations to central hubs for interpretation, offline capabilities for data collection, secure transmission once connectivity is available. | Expanded access to diagnostic imaging in underserved areas, early detection of diseases in remote populations, improved public health outcomes. |
| NGOs and Humanitarian Organizations | Medical Teams, Public Health Officers | Facilitating image sharing for humanitarian medical missions, supporting training programs by providing access to real-world cases, ensuring data integrity in challenging environments. | Enhanced medical response during crises, improved diagnostic capacity for aid workers, better understanding of disease prevalence in affected populations. |
| Ministry of Public Health | Planning and Policy Departments, Public Health Surveillance Units | Data aggregation for public health monitoring, analysis of imaging trends to inform resource allocation, development of national imaging standards and guidelines. | Evidence-based public health strategies, better planning for medical equipment and personnel, national oversight of diagnostic imaging services. |
Target Customers & Departments in the Central African Republic
- Hospitals (Public and Private)
- Clinics and Medical Centers
- Diagnostic Imaging Centers
- Mobile Medical Units
- Non-Governmental Organizations (NGOs) providing healthcare services
- Government Health Ministries and Agencies
Dicom Node Integration & Routing Service Process In Central African Republic
This document outlines the typical workflow for DICOM Node Integration and Routing Services in the Central African Republic, from initial inquiry to the successful execution of services. This process is designed to be transparent, efficient, and to ensure compliance with local regulations and international standards.
| Stage | Description | Key Activities | Deliverables/Outcomes | Responsible Parties | Timeline (Indicative) |
|---|---|---|---|---|---|
| Initial contact from a healthcare facility or organization requiring DICOM integration and routing services. | Understanding the client's existing IT infrastructure, imaging modalities, PACS systems, and specific routing needs (e.g., to remote clinics, research institutions). | Detailed understanding of client's technical and functional requirements, potential challenges, and scope of work. | Client, Service Provider (Technical Sales/Consultant) | 1-3 Business Days |
| Based on gathered requirements, a comprehensive proposal is developed and presented to the client. | Technical solution design, service scope, pricing, service level agreements (SLAs), implementation plan, and contract negotiation. | Formal proposal, signed service agreement/contract. | Service Provider, Client | 3-7 Business Days |
| In-depth technical analysis of the client's environment and detailed project planning. | Site survey (if necessary), network assessment, inventory of DICOM devices, identification of integration points, detailed project plan with milestones and resource allocation. | Technical assessment report, detailed project plan. | Service Provider (Technical Team), Client (IT Department) | 5-10 Business Days |
| Preparing the necessary hardware and software components for the DICOM node. | Provisioning of server hardware (if applicable), installation of operating systems, network configuration, firewall setup, and any required security measures. | Configured server environment, network access, documented infrastructure setup. | Service Provider (Infrastructure Team) | 7-14 Business Days |
| Installing and configuring the DICOM node software and integrating it with existing systems. | Installation of DICOM middleware/software, configuration of AE Titles, IP addresses, ports, and DICOM services (e.g., C-STORE, C-FIND, C-MOVE). Integration with imaging modalities, PACS, and other DICOM-compliant devices. | Deployed and configured DICOM node, successfully integrated with client's systems. | Service Provider (Integration Engineers) | 10-20 Business Days |
| Verifying seamless communication between the DICOM node and all connected devices. | Performing DICOM conformance tests, sending/receiving test images, validating image transfer success rates, checking for errors and latency. Testing connectivity to remote destinations. | Successful DICOM connectivity, validated image transfer, test reports. | Service Provider (Testing Team), Client (Radiology/IT) | 5-7 Business Days |
| Configuring the rules for directing DICOM studies to their intended destinations. | Collaborating with the client to define study routing logic based on modality, patient demographics, study type, or destination requirements. Implementing these rules within the DICOM routing software. | Defined and implemented routing rules, documented routing logic. | Service Provider (Application Specialists), Client (Radiology/IT) | 3-5 Business Days |
| Ensuring the client's staff are proficient in using and managing the new system. | Providing training sessions for IT staff and end-users on operating the DICOM node, monitoring its performance, and troubleshooting basic issues. Providing comprehensive user manuals and technical documentation. | Trained personnel, user manuals, technical documentation. | Service Provider (Training Team), Client Staff | 2-4 Business Days |
| Transitioning from the testing phase to live operational use. | Final system checks, switching from test mode to live operation, activating full service functionalities. Close monitoring during the initial period. | Live, operational DICOM node and routing service. | Service Provider, Client | 1 Business Day |
| Providing continuous operational support and maintenance. | Proactive system monitoring, performance optimization, regular software updates, troubleshooting, and remote/on-site support as per SLA. Handling of any new integration requests or routing modifications. | Stable and reliable DICOM service, documented support tickets and resolutions, performance reports. | Service Provider (Support Team), Client (IT) | Ongoing |
DICOM Node Integration & Routing Service Workflow
- Inquiry and Requirement Gathering
- Proposal and Service Agreement
- Technical Assessment and Planning
- Infrastructure Setup and Configuration
- DICOM Node Deployment and Integration
- Connectivity Testing and Validation
- Routing Rule Definition and Implementation
- User Training and Documentation
- Go-Live and Service Activation
- Ongoing Monitoring and Support
Dicom Node Integration & Routing Service Cost In Central African Republic
Integrating DICOM (Digital Imaging and Communications in Medicine) nodes and implementing robust routing services are critical for healthcare facilities in the Central African Republic (CAR) to streamline medical imaging workflows, improve diagnostic accuracy, and facilitate remote consultations. The cost of such services is influenced by several factors, and can vary significantly. This discussion outlines these pricing factors and provides estimated cost ranges in local currency (Central African CFA Franc - XAF).
| Service Component | Estimated Cost Range (XAF) - Basic Setup | Estimated Cost Range (XAF) - Moderate Complexity | Estimated Cost Range (XAF) - Advanced & Large Scale |
|---|---|---|---|
| DICOM Node Integration (per node) | 150,000 - 400,000 | 400,000 - 800,000 | 800,000 - 1,500,000+ |
| Basic Routing Engine Software/Licensing | 500,000 - 1,000,000 | 1,000,000 - 3,000,000 | 3,000,000 - 7,000,000+ |
| Implementation & Configuration (initial setup) | 750,000 - 1,500,000 | 1,500,000 - 4,000,000 | 4,000,000 - 10,000,000+ |
| Basic Training (per session) | 100,000 - 200,000 | 200,000 - 400,000 | 400,000 - 700,000 |
| Annual Support & Maintenance (Software & Hardware) | 10% - 20% of initial setup cost | 10% - 20% of initial setup cost | 10% - 20% of initial setup cost |
| Network Infrastructure Upgrades (highly variable) | Varies widely | Varies widely | Varies widely |
Key Pricing Factors for DICOM Node Integration & Routing Services in CAR:
- {"title":"Number of DICOM Nodes","description":"The more imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) and workstations that need to be integrated into the DICOM network, the higher the complexity and cost. Each node may require specific configuration and testing."}
- {"title":"Complexity of Integration","description":"Integrating legacy systems, proprietary imaging equipment, or systems with limited DICOM compliance will be more challenging and time-consuming, leading to increased costs. Standardization and modern equipment generally reduce complexity."}
- {"title":"Routing Logic and Workflow Design","description":"Sophisticated routing rules based on modality, patient demographics, urgency, or destination (e.g., referring physician, archiving server, second opinion specialist) require more advanced software and configuration, impacting the price."}
- {"title":"Data Volume and Storage Requirements","description":"The volume of imaging data to be processed and stored will influence the infrastructure (servers, network bandwidth) and software licensing costs. Larger datasets necessitate more robust and potentially more expensive solutions."}
- {"title":"Network Infrastructure and Bandwidth","description":"The existing network capabilities of the healthcare facility are crucial. If significant upgrades to internet connectivity, internal networking, or VPNs are required to support DICOM traffic, these costs will be added. Limited bandwidth in remote areas can also increase the cost of solutions."}
- {"title":"Software Licensing","description":"DICOM servers, PACS (Picture Archiving and Communication System) viewers, and routing engines often come with licensing fees. These can be perpetual or subscription-based, with costs varying based on features and user count."}
- {"title":"Hardware Requirements","description":"Dedicated servers for DICOM storage, processing, and routing may be necessary. The cost of these servers, along with any necessary network hardware, will contribute to the overall expenditure."}
- {"title":"Implementation and Configuration Services","description":"The cost of the service provider's expertise in setting up, configuring, testing, and commissioning the DICOM nodes and routing system. This often involves on-site work and remote support."}
- {"title":"Training","description":"Training for IT staff and potentially clinical users on operating and managing the DICOM network and routing system is an important component of the service."}
- {"title":"Ongoing Support and Maintenance","description":"Annual maintenance contracts, software updates, and technical support are essential for ensuring the system's reliability and security. These are typically recurring costs."}
- {"title":"Provider Expertise and Reputation","description":"Specialized DICOM integration providers with a proven track record and expertise in the CAR market may command higher fees due to their reliability and understanding of local challenges."}
- {"title":"Geographic Location and Accessibility","description":"Remote or difficult-to-access locations within the CAR can increase travel and logistical costs for on-site implementation and support."}
Affordable Dicom Node Integration & Routing Service Options
Navigating the complexities of integrating with existing DICOM networks and ensuring efficient routing of medical images can be a significant challenge, especially for smaller healthcare providers or research institutions with limited budgets. This service focuses on providing affordable solutions for establishing DICOM nodes and implementing intelligent routing capabilities. We understand that cost is a major consideration, and therefore, we offer flexible value bundles and implement cost-saving strategies to make advanced DICOM connectivity accessible.
| Value Bundle Name | Description | Included Services | Target Audience | Cost-Saving Focus |
|---|---|---|---|---|
| Starter DICOM Connect | Basic integration for single or limited DICOM devices. | 1x DICOM AE Title configuration, basic routing rules (e.g., to one destination PACS), remote installation support, 1 year of standard email support. | Small clinics, individual researchers, new imaging centers. | Low upfront cost, minimal feature set for essential needs. |
| Standard DICOM Workflow | Comprehensive integration for multiple devices and more complex routing scenarios. | Up to 5x DICOM AE Title configurations, advanced routing rules (multiple destinations, conditional logic), remote installation & configuration, 1 year of priority email & phone support, basic performance monitoring. | Medium-sized practices, hospital departments, radiology groups. | Bundled pricing for multiple AE titles, scalable features to avoid overspending on unnecessary complexity. |
| Enterprise DICOM Hub | Full-featured solution for large institutions with diverse DICOM needs. | Unlimited DICOM AE Title configurations, highly customizable routing logic, advanced load balancing, high availability options, 24/7 priority support, comprehensive performance monitoring & reporting, dedicated account manager. | Large hospitals, imaging networks, research consortia. | Volume discounts, predictable recurring costs, robust features to prevent costly ad-hoc solutions. |
| Custom Integration Module | Tailored solutions for unique integration requirements. | Specific API integrations, HL7 interface development, custom DICOM object manipulation, security hardening, specialized workflow automation. | Organizations with unique IT environments or legacy systems. | Pay-as-you-go for specific needs, avoiding investment in broad, unused functionalities. |
Key Features and Benefits
- Seamless DICOM Node Integration: Easily connect your PACS, modalities, viewers, or other DICOM-compliant devices to existing hospital networks or cloud-based solutions.
- Intelligent Routing Logic: Configure rules for directing DICOM objects (images, reports, etc.) based on modality, study type, patient demographics, destination PACS, or custom criteria.
- Scalable Infrastructure: Solutions designed to grow with your needs, from a single workstation connection to enterprise-wide distribution.
- Enhanced Data Workflow: Optimize image transfer and accessibility, reducing turnaround times for diagnosis and treatment.
- Compliance & Security: Adherence to DICOM standards and robust security measures to protect sensitive patient data.
- Reduced IT Overhead: Offload complex DICOM configuration and maintenance to our expert team.
Verified Providers In Central African Republic
Navigating healthcare in the Central African Republic (CAR) can present unique challenges. Ensuring you are engaging with legitimate and qualified healthcare providers is paramount for receiving safe and effective medical attention. Franance Health stands out as a highly recommended and verified entity in the CAR's healthcare landscape. Their commitment to rigorous credentialing processes and their extensive network of trusted professionals make them the optimal choice for individuals and organizations seeking reliable healthcare services.
| Aspect | Franance Health's Advantage | Why it Matters |
|---|---|---|
| Provider Credentialing | Thorough and multi-faceted verification of licenses, qualifications, and experience. | Guarantees that you are receiving care from genuinely qualified medical professionals, mitigating risks associated with unqualified practitioners. |
| Network Scope | Extensive network of specialists and facilities across the CAR. | Ensures access to the right medical expertise and services, regardless of your location or specific health concern. |
| Quality Assurance | Adherence to international medical standards and best practices. | Promotes the delivery of safe, effective, and evidence-based medical treatment. |
| Operational Efficiency | Streamlined process for identifying and accessing verified healthcare. | Saves time and reduces stress in finding reliable medical assistance, especially in a complex environment. |
| Trust and Reputation | Established reputation for integrity and commitment to healthcare excellence. | Provides peace of mind and confidence in the chosen healthcare providers. |
Why Franance Health is the Best Choice:
- Rigorous Verification Process: Franance Health employs a stringent vetting system for all its providers. This includes verifying medical licenses, educational qualifications, professional experience, and background checks, ensuring that only legitimate and competent practitioners are part of their network.
- Comprehensive Network: They offer access to a broad spectrum of medical specialists and facilities across various regions of the Central African Republic, catering to a wide range of healthcare needs.
- Commitment to Quality: Franance Health prioritizes the delivery of high-quality healthcare. Their providers adhere to established medical standards and best practices, guaranteeing that patients receive appropriate and up-to-date treatment.
- Accessibility and Reliability: By partnering with Franance Health, you gain a reliable gateway to healthcare services, streamlining the process of finding and accessing care, even in challenging logistical environments.
- Patient-Centric Approach: Franance Health focuses on patient well-being, facilitating connections with providers who are dedicated to compassionate and effective care.
- Ethical Standards: All Franance Health-affiliated providers are expected to uphold the highest ethical standards in their practice, ensuring patient confidentiality and professional integrity.
Scope Of Work For Dicom Node Integration & Routing Service
This document outlines the Scope of Work (SoW) for the integration and implementation of a DICOM Node and Routing Service. The objective is to establish a robust and scalable solution for managing DICOM data flow within the healthcare network, ensuring seamless communication between various medical imaging modalities, Picture Archiving and Communication Systems (PACS), and other DICOM-compliant applications. The service will encompass the setup, configuration, testing, and ongoing support of the DICOM node and its routing capabilities.
| Phase | Description | Key Activities | Deliverables |
|---|---|---|---|
| Phase 1: Planning & Design | Define the architecture and functional requirements for the DICOM node and routing service. | Requirements gathering, system architecture design, network topology analysis, security policy definition, routing rule formulation. | DICOM Node & Routing Service Architecture Document, Network Design Specification, Security Compliance Plan, Routing Rules Specification. |
| Phase 2: Installation & Configuration | Install and configure the chosen DICOM node software and any associated routing components. | Software installation, server configuration, DICOM AE (Application Entity) title setup, network port configuration, initial routing rule implementation. | Installed & Configured DICOM Node Software, Initial Routing Configuration. |
| Phase 3: Integration & Testing | Integrate the DICOM node with existing systems and thoroughly test its functionality and routing capabilities. | Integration with modalities/PACS, SCU/SCP testing, routing rule validation, message queuing and error handling tests, performance testing, security vulnerability assessment. | Integration Test Plan, Test Reports (SCU/SCP, Routing, Performance, Security), Verified DICOM Communication Logs. |
| Phase 4: Deployment & Go-Live | Deploy the configured DICOM node and routing service into the production environment. | Production deployment, final configuration adjustments, user acceptance testing (UAT), go-live readiness assessment, cutover plan. | Production-Ready DICOM Node & Routing Service, UAT Sign-off Document, Go-Live Communication. |
| Phase 5: Post-Implementation Support | Provide ongoing support and maintenance for the DICOM node and routing service. | Monitoring and performance tuning, troubleshooting, bug fixing, routine maintenance, knowledge transfer to internal IT staff. | Support Agreement, System Monitoring Reports, Incident Resolution Reports, Operational Handover Documentation. |
Key Objectives
- Establish a reliable DICOM node capable of sending (SCU) and receiving (SCP) DICOM messages.
- Implement intelligent routing rules to direct DICOM objects to their appropriate destinations based on predefined criteria.
- Ensure secure and compliant DICOM communication protocols.
- Provide comprehensive testing and validation of the integrated solution.
- Document the system architecture, configuration, and operational procedures.
Service Level Agreement For Dicom Node Integration & Routing Service
This Service Level Agreement (SLA) outlines the performance and availability commitments for the DICOM Node Integration & Routing Service. It defines the responsibilities of both the Service Provider and the Customer regarding the operation, support, and performance of this service. This SLA aims to ensure reliable and efficient DICOM data flow within and between integrated healthcare systems.
| Metric | Service Level Objective (SLO) | Measurement Period | Remedy/Credit |
|---|---|---|---|
| Service Uptime | 99.9% Uptime | Monthly | For each 1% of uptime missed below 99.9% in a given month, a credit of 5% of the monthly service fee will be applied. Maximum credit of 25% of monthly fee. |
| DICOM Transaction Response Time (AET to AET) | < 5 seconds for 95% of inbound/outbound DICOM C-STORE and C-FIND requests. | Monthly Rolling Average | If the 95% threshold is not met for two consecutive months, a root cause analysis will be provided, and the Customer will receive a one-time credit of 10% of the monthly service fee. |
| Critical Incident Response Time | Acknowledgement within 30 minutes. Resolution or workaround within 4 business hours. | Per Incident | If resolution/workaround is not achieved within 4 business hours, a daily credit of 2% of the monthly service fee will be applied for each additional 4-hour block of unavailability. |
| Scheduled Maintenance Notifications | Minimum 7 days advance notice for all Scheduled Maintenance. | Per Event | Failure to provide adequate notice may result in a review of Service Credits if it significantly impacts Customer operations. |
Key Definitions
- DICOM (Digital Imaging and Communications in Medicine): A global standard for the communication of medical imaging information.
- DICOM Node: A system or device that can send, receive, or store DICOM images and associated data.
- Integration: The process of connecting different DICOM nodes and systems to enable seamless data exchange.
- Routing: The process of directing DICOM messages and images to their intended destination within a network or between systems.
- Service Provider: The entity responsible for providing and maintaining the DICOM Node Integration & Routing Service.
- Customer: The entity utilizing the DICOM Node Integration & Routing Service.
- Downtime: Any period during which the Service is unavailable for normal operation, excluding Scheduled Maintenance.
- Scheduled Maintenance: Pre-announced periods of planned downtime for updates, upgrades, or essential maintenance.
- Response Time: The time taken for the Service to acknowledge a request or process a DICOM transaction.
- Uptime: The percentage of time the Service is available and operational, excluding Scheduled Maintenance.
- Critical Incident: An event that renders the Service completely unavailable or significantly impairs its core functionality, impacting a significant portion of users or critical workflows.
In-Depth Guidance
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