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PACS Installation & Configuration Service in Cameroon
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless PACS Integration with Local Healthcare Infrastructure
Our expert team ensures smooth integration of your Picture Archiving and Communication System (PACS) with existing hospital networks, HIS/EMR systems, and imaging modalities in Cameroon, minimizing disruption and maximizing operational efficiency.
Robust Data Security and Compliance for Cameroonian Regulations
We implement stringent security protocols and configure PACS to adhere to Cameroonian data privacy laws and healthcare standards, safeguarding sensitive patient information and ensuring regulatory compliance.
Optimized Network Performance and Scalable PACS Solutions
Leveraging our understanding of Cameroonian internet infrastructure, we optimize PACS network performance for rapid image retrieval and implement scalable solutions that grow with your healthcare facility's needs.
What Is Pacs Installation & Configuration Service In Cameroon?
PACS Installation & Configuration Service in Cameroon refers to the professional deployment and customization of Picture Archiving and Communication Systems (PACS) within healthcare facilities in Cameroon. This service encompasses the end-to-end process of setting up, integrating, and optimizing a PACS infrastructure to effectively manage, store, retrieve, and distribute medical images and associated data. A PACS is a medical imaging technology that stores virtually all X-ray, CT, MRI & other images on a networked computer system. This eliminates the need for the radiologist to be physically present to review the images. The service ensures that the PACS is tailored to the specific operational requirements, existing IT environment, and regulatory compliance needs of the Cameroonian healthcare sector.
| Who Needs This Service | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals (Public & Private) | Centralized storage and retrieval of all radiological images (X-ray, CT, MRI, Ultrasound, Mammography). | Facilitating remote consultations and teleradiology for underserved areas. | Improving diagnostic turnaround times through immediate access to prior studies. | Streamlining radiology workflow and reducing reliance on physical film jackets. |
| Radiology Clinics & Diagnostic Centers | Enhancing efficiency in image acquisition, interpretation, and reporting. | Enabling secure sharing of images with referring physicians. | Meeting regulatory requirements for image archiving. | |
| Specialty Medical Centers (e.g., Cardiology, Oncology) | Integrating imaging data from various modalities for comprehensive patient assessments. | Supporting multidisciplinary team meetings with readily accessible imaging data. | ||
| Research Institutions & Universities | Providing a platform for medical imaging research and education. | Anonymizing and archiving large datasets for research purposes. | ||
| Government Health Agencies | Establishing a national or regional imaging repository for public health monitoring and research. | Ensuring data standardization and interoperability across different healthcare providers. |
What this service involves:
- Needs Assessment & Requirements Gathering: Detailed analysis of the healthcare facility's current imaging workflow, existing IT infrastructure (including HIS/EHR integration), storage capacity requirements, network capabilities, and user roles.
- Hardware & Software Procurement and Installation: Sourcing and installation of PACS servers, workstations, storage devices (RAID, NAS, SAN), network components, and the PACS software itself.
- System Integration: Seamless integration with existing hospital information systems (HIS), electronic health records (EHR), modalities (X-ray, CT, MRI, Ultrasound machines), and RIS (Radiology Information Systems) to ensure data flow and interoperability.
- Database Configuration & Management: Setting up and optimizing the PACS database for efficient storage, retrieval, and archiving of DICOM (Digital Imaging and Communications in Medicine) compliant images and associated metadata.
- Network Configuration & Optimization: Designing and implementing a robust and secure network infrastructure to support high-volume image transfer, ensuring minimal latency and maximum bandwidth utilization.
- User Training & Support: Comprehensive training for radiologists, technicians, IT staff, and administrators on PACS operation, image viewing, reporting, archiving, and troubleshooting.
- Security Implementation & Compliance: Establishing data security protocols, access controls, audit trails, and ensuring compliance with relevant data privacy regulations and healthcare standards applicable in Cameroon.
- System Testing & Validation: Rigorous testing of all PACS functionalities, including image acquisition, storage, retrieval, viewing, reporting, and integration points, to ensure optimal performance and reliability.
- Ongoing Maintenance & Technical Support: Providing continuous technical assistance, software updates, patches, troubleshooting, and performance monitoring to ensure the sustained operation of the PACS.
Who Needs Pacs Installation & Configuration Service In Cameroon?
In Cameroon, the demand for robust and efficient Picture Archiving and Communication Systems (PACS) is steadily growing. Hospitals, diagnostic imaging centers, and healthcare facilities are increasingly recognizing the need to transition from traditional film-based systems to digital imaging and archiving. This transition necessitates specialized PACS installation and configuration services to ensure seamless integration, optimal performance, and compliance with healthcare standards. These services are crucial for organizations looking to enhance their diagnostic capabilities, improve workflow efficiency, facilitate remote access to medical images, and ultimately elevate patient care.
| Target Customer | Key Departments Benefiting from PACS |
|---|---|
| Large Urban Hospitals | Radiology, Cardiology, Neurology, Oncology, Emergency Department, Pathology |
| Regional and District Hospitals | Radiology, General Surgery, Internal Medicine |
| Private Diagnostic Imaging Centers | Radiology, Ultrasound, CT, MRI, Mammography |
| Specialty Medical Clinics | Cardiology (Echocardiography), Neurology (MRI/CT), Oncology (PET/CT) |
| Medical Research Facilities | All departments involved in imaging studies and data analysis |
Who Needs PACS Installation & Configuration Service in Cameroon?
- Hospitals (Public and Private)
- Diagnostic Imaging Centers and Clinics
- Specialty Medical Centers (e.g., Cardiology, Neurology, Oncology)
- Radiology Departments
- Medical Schools and Research Institutions (for training and research)
Pacs Installation & Configuration Service Process In Cameroon
This document outlines the PACS (Picture Archiving and Communication System) Installation & Configuration Service Process in Cameroon, detailing the workflow from initial inquiry to successful execution. This process ensures a structured and efficient approach to deploying and customizing PACS solutions to meet the specific needs of healthcare facilities in Cameroon.
| Stage | Description | Key Activities | Deliverables | Responsible Parties |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The client expresses interest in PACS services and requests information. | Initial contact, understanding client's general needs, providing overview of PACS. | Initial understanding of client requirements, basic service information. | Client, Service Provider Sales/Consulting Team |
| Needs Assessment & Site Survey | A detailed evaluation of the client's current infrastructure, workflow, and specific PACS requirements. | On-site visit (if applicable), interviews with stakeholders, assessment of existing IT infrastructure, DICOM device inventory, network analysis, security requirements. | Detailed needs assessment report, site survey findings, technical specifications. | Service Provider Technical Team, Client IT Staff, Radiologists/Clinical Staff |
| Proposal & Quotation | A formal document outlining the proposed PACS solution, scope of work, timeline, and costs. | Developing a tailored PACS solution based on needs assessment, detailing hardware/software, implementation plan, training, and support. Generating a detailed quotation. | Formal proposal, detailed quotation, project timeline. | Service Provider Sales/Technical Team |
| Contracting & Agreement | Formalizing the service agreement between the client and the service provider. | Review and negotiation of contract terms, Service Level Agreements (SLAs), payment schedules, and legal documentation. | Signed contract/Service Agreement. | Client Legal/Procurement Team, Service Provider Management/Legal Team |
| System Design & Customization | Designing the specific architecture and configuration of the PACS to match client requirements. | Workflow mapping, user role definition, image routing rules, integration points identification, customization of user interfaces, defining storage and archiving policies. | PACS system architecture diagram, configuration documentation, customization specifications. | Service Provider Technical/Implementation Team, Client IT/Clinical Leads |
| Hardware Procurement & Setup | Acquiring and installing necessary hardware components for the PACS. | Procuring servers, storage devices, workstations, network equipment. Physical installation and initial network configuration. | Installed and powered-on hardware, network connectivity established. | Service Provider Technical Team, Client IT Infrastructure Team |
| Software Installation & Configuration | Installing and configuring the PACS software on the designated hardware. | Installing PACS server software, client viewer software, database setup, initial system parameters configuration. | Functional PACS software installed and running, basic system configuration complete. | Service Provider Technical/Implementation Team |
| Integration with Existing Systems | Connecting the PACS with other relevant healthcare systems (e.g., RIS, EMR/EHR). | Establishing HL7/DICOM interfaces, configuring data exchange protocols, testing data flow between systems. | Successfully integrated PACS with RIS/EMR, seamless data exchange verified. | Service Provider Technical/Integration Team, Client IT/Vendor Teams of Integrated Systems |
| User Training | Educating end-users on how to effectively operate the PACS. | Developing training materials, conducting on-site or remote training sessions for radiologists, technicians, and administrators, covering viewing, querying, archiving, and reporting functions. | Trained users, training manuals/documentation. | Service Provider Training Specialist, Client End-Users |
| Testing & Validation | Ensuring the PACS functions as per specifications and meets client expectations. | Performing unit testing, integration testing, user acceptance testing (UAT), data integrity checks, performance testing, security testing. | Test reports, UAT sign-off, validation documentation. | Service Provider Technical Team, Client Quality Assurance/Clinical Team |
| Go-Live & Deployment | Officially launching the PACS into production. | Final system checks, transitioning from testing to live environment, monitoring initial operations. | Fully operational PACS system. | Service Provider Implementation Team, Client IT/Clinical Staff |
| Post-Installation Support & Maintenance | Providing ongoing technical assistance and system upkeep. | Troubleshooting, software updates, hardware maintenance, performance monitoring, user support, regular system health checks. | Service Level Agreement (SLA) adherence, resolved support tickets, system performance reports. | Service Provider Support Team, Client IT/System Administrators |
| Project Closure | Formally concluding the installation and configuration project. | Final project review, handover of documentation, confirmation of client satisfaction, final invoicing and payment processing. | Project closure report, final documentation handover, satisfied client. | Service Provider Project Manager, Client Project Sponsor |
Service Workflow Stages
- Inquiry & Initial Consultation
- Needs Assessment & Site Survey
- Proposal & Quotation
- Contracting & Agreement
- System Design & Customization
- Hardware Procurement & Setup
- Software Installation & Configuration
- Integration with Existing Systems
- User Training
- Testing & Validation
- Go-Live & Deployment
- Post-Installation Support & Maintenance
- Project Closure
Pacs Installation & Configuration Service Cost In Cameroon
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Cameroon can vary significantly based on several factors. These systems are crucial for modern healthcare facilities, enabling the digital storage, retrieval, and management of medical images. Understanding the pricing structure will help healthcare providers budget effectively. The primary drivers of cost include the complexity of the PACS, the size and infrastructure of the healthcare facility, the level of customization required, and the expertise of the service provider.
| Service Component | Estimated Cost Range (XAF - Cameroonian Francs) |
|---|---|
| Basic PACS Software Licensing (per module/user, annual or perpetual) | 500,000 - 5,000,000+ |
| Server Hardware (for PACS storage & operation) | 1,000,000 - 10,000,000+ |
| Workstations (for image viewing & analysis, per unit) | 200,000 - 800,000+ |
| Network Infrastructure Upgrades (if needed) | 500,000 - 5,000,000+ |
| Installation & Basic Configuration (per project, depending on complexity) | 2,000,000 - 15,000,000+ |
| Advanced Configuration & Customization (per project) | 3,000,000 - 20,000,000+ |
| Data Migration (highly variable, per GB/TB) | 50,000 - 500,000+ per TB |
| User Training (per session/group) | 100,000 - 500,000+ |
| Annual Maintenance & Support (percentage of software/hardware cost) | 10% - 25% of initial cost |
| Turnkey Solutions (Small to Medium Facility, including hardware, software, installation, and initial training) | 10,000,000 - 50,000,000+ |
| Turnkey Solutions (Large Facility/Hospital, comprehensive) | 50,000,000 - 200,000,000+ |
Key Factors Influencing PACS Installation & Configuration Costs in Cameroon
- PACS Software Licensing & Version: The type of PACS software (e.g., open-source vs. proprietary, basic vs. advanced features), the number of user licenses, and the chosen version (e.g., latest vs. older, potentially less expensive) directly impact upfront and ongoing costs.
- Hardware Requirements: This includes the cost of servers for storage, workstations for viewing and manipulation, network infrastructure upgrades (if necessary), and potential archiving solutions (e.g., optical disks, cloud storage). The capacity and performance of this hardware are critical.
- Scope of Installation & Configuration: This encompasses the number of imaging modalities to be integrated (e.g., X-ray, CT, MRI, Ultrasound), the complexity of the network environment, and the level of integration with existing hospital information systems (HIS) or electronic health records (EHR).
- Customization & Integration Needs: Many facilities require tailored workflows, specific reporting templates, or integration with specialized medical equipment. The more customization, the higher the cost.
- Data Migration: If an existing system is in place, migrating historical patient image data to the new PACS can be a time-consuming and complex process, adding to the overall expense.
- Training & Support: Comprehensive training for radiologists, technicians, and IT staff is essential. The duration and depth of training, along with ongoing technical support and maintenance agreements, contribute to the total cost.
- Service Provider Expertise & Reputation: Established and experienced PACS vendors or IT service providers with a proven track record in the healthcare sector in Cameroon may command higher fees due to their reliability and specialized knowledge.
- Geographic Location within Cameroon: While not always a primary driver, remote or challenging-to-access locations might incur additional travel and logistics costs for the service providers.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for any healthcare facility looking to streamline imaging workflows, improve diagnostic efficiency, and enhance patient care. However, the cost of PACS installation and configuration can be a significant concern. Fortunately, there are affordable service options available, often packaged into value bundles, that can significantly reduce the overall investment. These bundles are designed to provide comprehensive solutions while incorporating cost-saving strategies throughout the process.
| Cost-Saving Strategy | Description | Potential Savings Area |
|---|---|---|
| Leverage Open-Source Software | Utilize free or low-cost open-source PACS solutions and focus service costs on configuration and integration. | Software licensing, upfront purchase costs. |
| Phased Rollout | Implement PACS in stages, starting with critical departments, to manage budget and learn from initial deployments. | Upfront capital expenditure, project management overhead. |
| Cloud-Based Solutions | Opt for subscription-based cloud PACS to avoid significant hardware investment and reduce IT infrastructure management. | Hardware acquisition, server maintenance, data center costs. |
| Remote Services | Engage vendors offering remote installation, configuration, and support to minimize travel and associated expenses. | Travel expenses, consultant fees. |
| Standardized Templates | Utilize pre-configured workflow templates for common imaging procedures to reduce customization time. | Configuration and customization labor hours. |
| Hardware Agnosticism | Select services that support a wide range of hardware, allowing for flexible and potentially lower-cost hardware sourcing. | Hardware procurement costs. |
| In-House Training | Invest in comprehensive training for your IT staff to reduce reliance on external support contracts. | Ongoing support and maintenance fees. |
| Bundled Service Packages | Choose bundled services that offer a comprehensive solution at a package price, often more cost-effective than individual services. | Overall service package cost. |
| Focus on Essential Features | Prioritize core PACS functionalities and defer implementation of advanced, non-essential features until budget allows. | Unnecessary software modules, complex configurations. |
| Negotiate Support Contracts | Carefully review and negotiate ongoing support and maintenance contracts to ensure competitive pricing. | Annual support and maintenance fees. |
Key Value Bundles and Cost-Saving Strategies for Affordable PACS Installation & Configuration
- {"title":"Phased Implementation Bundles","description":"Instead of a full-scale, upfront deployment, phased bundles allow facilities to implement PACS in stages. This can involve starting with a specific department (e.g., radiology) and gradually expanding to others. This approach spreads costs over time, making it more manageable, and allows for learning and optimization between phases."}
- {"title":"Basic Workflow Optimization Bundles","description":"These bundles focus on the core functionalities required for immediate efficiency gains. They typically include essential PACS software, basic server infrastructure, and configuration for fundamental imaging modalities. This avoids overspending on advanced features that may not be immediately necessary."}
- {"title":"Cloud-Based PACS Subscription Bundles","description":"Many vendors offer cloud PACS solutions on a subscription basis. These bundles often include software, hosting, storage, and basic support, eliminating the need for large upfront hardware investments. This shifts capital expenditure to operational expenditure, which can be more predictable and affordable."}
- {"title":"Open-Source PACS Integration Bundles","description":"For organizations with in-house IT expertise, bundles that focus on integrating with open-source PACS solutions can be highly cost-effective. These bundles might include consultancy, initial setup assistance, and training on managing and configuring the open-source platform."}
- {"title":"Hardware-Agnostic Configuration Services","description":"Choosing services that are hardware-agnostic means you're not tied to specific vendor hardware. This allows you to leverage existing compatible hardware or source cost-effective solutions from multiple vendors, driving down acquisition costs."}
- {"title":"Remote Installation & Configuration","description":"Many vendors offer remote installation and configuration services. This significantly reduces travel costs for IT personnel and consultants, making it a more affordable option, especially for geographically dispersed facilities."}
- {"title":"Standardized Workflow Templates","description":"Utilizing pre-defined, standardized workflow templates for common imaging procedures can drastically reduce the time and cost associated with custom configuration. These templates can be tweaked to meet specific needs without starting from scratch."}
- {"title":"Training & Knowledge Transfer Packages","description":"Bundles that include comprehensive training for your IT staff and end-users are essential for long-term cost savings. Empowering your team to manage and troubleshoot the PACS reduces reliance on external support contracts."}
- {"title":"Managed Services & Support Bundles","description":"After installation, consider managed services bundles that cover ongoing maintenance, updates, and technical support. These predictable monthly costs are often more affordable than reactive, per-incident support and can prevent costly downtime."}
- {"title":"Data Migration Assistance","description":"If migrating from an existing system, choose bundles that include robust data migration assistance. Efficient and accurate data transfer minimizes manual effort and the risk of data loss, saving time and resources."}
Verified Providers In Cameroon
In Cameroon's evolving healthcare landscape, identifying reliable and accredited medical providers is paramount for patient safety and quality care. Verified providers, such as those accredited by Franance Health, stand out for their commitment to rigorous standards and ethical practices. This accreditation signifies adherence to stringent operational, clinical, and safety protocols, ensuring that patients receive the highest level of medical attention. Franance Health's verification process involves comprehensive assessments of infrastructure, staff qualifications, equipment, and patient management systems, making their certified institutions a beacon of trust for individuals seeking dependable healthcare services in Cameroon.
| Credential Component | Franance Health Verification | Benefit to Patients |
|---|---|---|
| Infrastructure and Facilities | Assessed for modernity, hygiene, and adherence to building codes | Ensures a safe, comfortable, and well-equipped treatment environment |
| Medical Equipment | Verified for calibration, maintenance, and technological relevance | Guarantees access to accurate diagnostic tools and effective treatment modalities |
| Staff Qualifications and Training | Scrutiny of medical licenses, certifications, and ongoing training programs | Confirms that care is provided by competent and up-to-date professionals |
| Clinical Protocols and Procedures | Evaluation of established best practices and adherence to national/international guidelines | Promotes standardized, evidence-based, and effective treatment plans |
| Patient Management Systems | Review of patient record-keeping, privacy, and communication channels | Ensures efficient service delivery, data security, and clear communication |
Why Franance Health Credentials Represent the Best Choice in Cameroon:
- Rigorous Accreditation Standards: Franance Health employs a multi-faceted evaluation process that examines facilities, technology, and clinical expertise.
- Commitment to Patient Safety: Certified providers undergo strict safety protocol checks, minimizing risks and ensuring a secure healthcare environment.
- Qualified Medical Professionals: Accreditation verifies the credentials and continuous professional development of healthcare staff.
- Enhanced Quality of Care: Facilities meeting Franance Health's benchmarks are recognized for delivering superior medical outcomes and patient experiences.
- Trust and Reliability: A Franance Health credential offers a stamp of assurance, empowering patients to make informed decisions about their healthcare.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services for the successful installation, configuration, and integration of a Picture Archiving and Communication System (PACS). The objective is to establish a robust and efficient PACS that meets the client's diagnostic imaging needs, ensuring seamless data management, retrieval, and viewing capabilities. This SOW details the technical deliverables and standard specifications for the PACS installation and configuration service.
| Phase | Description | Technical Deliverables | Standard Specifications |
|---|---|---|---|
| Initial assessment of client environment, definition of project scope, resource allocation, and establishment of communication protocols. | Project Plan, Detailed Requirements Document, Stakeholder Register | Adherence to project management best practices (e.g., PMI standards). Clear definition of roles and responsibilities. |
| Installation of PACS server software, database configuration, and network connectivity setup. | Installed PACS Server, Configured Database, Network Connectivity Report | Server hardware meeting minimum recommended specifications. Operating System compatibility. Secure network access configuration. |
| Configuration of DICOM (Digital Imaging and Communications in Medicine) connections between imaging modalities and the PACS. | Successful DICOM Connectivity with Specified Modalities, Modality Worklist (MWL) Configuration (if applicable) | DICOM 3.0 compliance for all integrated modalities. Verification of DICOM C-STORE, C-FIND, C-MOVE operations. AE Title and Port configuration. |
| Installation and configuration of PACS viewing workstations, including client software and user profiles. | Installed PACS Viewers on Designated Workstations, User Profile Configuration | Workstation hardware meeting minimum recommended specifications. Appropriate display resolution for diagnostic viewing. Installation of necessary codecs and plugins. |
| Configuration of long-term archive (e.g., RAID, object storage) and short-term cache. | Configured Storage Tiers, Data Retention Policies Implemented | Sufficient storage capacity for projected image volume. Data redundancy and fault tolerance. Configured data retention and deletion policies. |
| Definition and configuration of user accounts, roles, and access permissions. | Configured User Accounts, Defined Role-Based Access Control | Secure authentication mechanisms. Granular control over user access to patient data and system functions. |
| Customization of PACS workflows to match client's specific operational requirements (e.g., study routing, QC processes). | Configured Study Routing Rules, Implemented QC Workflows | Adherence to established departmental workflows. Automated tasks where feasible. Audit trails for all workflow modifications. |
| Comprehensive testing of all PACS functionalities, including image acquisition, storage, retrieval, viewing, and archiving. | Test Plan, Test Results Report, User Acceptance Testing (UAT) Sign-off | End-to-end testing of all critical PACS functions. Performance testing under expected load. Validation against predefined requirements. |
| Training sessions for end-users (radiologists, technologists, administrators) on system operation and basic troubleshooting. | Training Materials, Conducted Training Sessions, Training Attendance Records | Tailored training content based on user roles. Hands-on exercises. Competency assessment post-training. |
| Final system handover, provision of all relevant documentation, and post-installation support. | As-Built Documentation, System Administration Guide, Disaster Recovery Plan, Final Project Report | Comprehensive and accurate documentation. Clear maintenance and support procedures. Knowledge transfer to client's IT staff. |
Key Objectives
- Implement a fully functional PACS environment.
- Configure the PACS to align with the client's existing IT infrastructure and workflows.
- Ensure seamless integration with imaging modalities (e.g., X-ray, CT, MRI) and workstations.
- Provide comprehensive user training to ensure efficient system utilization.
- Establish robust data backup and disaster recovery mechanisms.
- Deliver comprehensive documentation for system administration and maintenance.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the agreed-upon service levels for the PACS Installation & Configuration Service. It defines the expected response times for support requests and the uptime guarantees for the provided PACS infrastructure and associated services.
| Service Component | Uptime Guarantee | Scheduled Maintenance Window | Response Time (Critical) | Response Time (Major) | Response Time (Minor) | Target Resolution Time (Critical) | Target Resolution Time (Major) | Target Resolution Time (Minor) |
|---|---|---|---|---|---|---|---|---|
| PACS Core System (Image Archive, Viewer, Workstation Access) | 99.9% | Maximum 4 hours per month, with 7 days advance notice | 1 hour | 2 hours | 4 business hours | 4 hours | 8 business hours | 3 business days |
| Integration with RIS/HIS | 99.5% | Maximum 2 hours per month, with 7 days advance notice | 2 hours | 4 hours | 8 business hours | 8 hours | 16 business hours | 5 business days |
| HL7 Interface Connectivity | 99.5% | Maximum 2 hours per month, with 7 days advance notice | 2 hours | 4 hours | 8 business hours | 8 hours | 16 business hours | 5 business days |
| Reporting Module/Tools | 99.0% | Maximum 4 hours per month, with 7 days advance notice | 4 hours | 8 business hours | 1 business day | 16 business hours | 3 business days | 7 business days |
Key Definitions
- PACS: Picture Archiving and Communication System.
- Installation & Configuration Service: The professional services provided to set up, deploy, and customize a PACS for the client.
- Uptime: The percentage of time the PACS service is operational and accessible to authorized users, excluding scheduled maintenance.
- Downtime: The percentage of time the PACS service is not operational or accessible.
- Response Time: The maximum time allowed for the Service Provider to acknowledge and begin addressing a reported issue.
- Resolution Time: The maximum time allowed to fully resolve a reported issue.
- Critical Incident: A service interruption that renders the entire PACS system unusable, preventing access to all images and reports.
- Major Incident: A service interruption that significantly impacts PACS functionality for a large number of users or prevents access to a substantial portion of images/reports.
- Minor Incident: A service degradation or functional issue that affects a limited number of users or a specific feature, but the core PACS remains operational.
- Scheduled Maintenance: Pre-announced periods during which the PACS may be temporarily unavailable for updates, upgrades, or planned maintenance.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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