
DICOM Modality Worklist Setup Service in Cameroon
Engineering Excellence & Technical Support
DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined DICOM Modality Worklist Integration for Cameroonian Hospitals
Facilitate seamless integration of your DICOM Modality Worklist (MWL) service with local hospitals in Cameroon. Our solution ensures compatibility with existing PACS and RIS, simplifying workflow management and reducing manual data entry errors, leading to increased operational efficiency in healthcare imaging departments.
Secure & Reliable DICOM MWL Cloud Deployment for Cameroonian Healthcare
Deploy your DICOM Modality Worklist service on a secure and reliable cloud infrastructure specifically optimized for the Cameroonian market. Benefit from enhanced data accessibility, robust disaster recovery capabilities, and minimized on-premise hardware dependencies, ensuring uninterrupted access to patient imaging schedules.
Customizable DICOM MWL Service Configuration for Local Cameroonian Needs
Tailor your DICOM Modality Worklist service to meet the unique operational requirements and regulatory landscape of Cameroon. Our flexible configuration options allow for customized data mapping, scheduling logic, and reporting features, ensuring optimal performance and compliance for your healthcare facility.
What Is Dicom Modality Worklist Setup Service In Cameroon?
The DICOM Modality Worklist (MWL) Setup Service in Cameroon refers to the process of configuring a DICOM Modality Worklist Server to distribute scheduled patient procedures (worklists) to imaging modalities within healthcare facilities. This service is crucial for streamlining radiology workflows, enhancing operational efficiency, and improving patient care by ensuring that imaging devices are aware of and prepared for upcoming examinations. The setup involves establishing communication protocols, defining data exchange parameters, and integrating the MWL server with existing hospital information systems (HIS) or radiology information systems (RIS).
| Who Needs the Service | Typical Use Cases |
|---|---|
| Radiology Departments in Hospitals and Clinics | Automatic population of the worklist on imaging modalities, reducing manual data entry and transcription errors. |
| Medical Imaging Centers | Efficient scheduling and management of patient imaging examinations across multiple modalities and locations. |
| Information Technology (IT) Departments in Healthcare Facilities | Integration of DICOM services into the overall hospital IT infrastructure for workflow automation and data management. |
| Radiologists and Technologists | Direct access to scheduled procedures, enabling them to prepare for examinations, review patient information, and select studies directly on the modality console. |
| Healthcare Administrators and Operations Managers | Improved throughput, reduced turnaround times, and enhanced resource utilization within the radiology department. |
| Vendors of HIS, RIS, and Imaging Modalities | Ensuring interoperability between their systems and the DICOM Modality Worklist service to facilitate seamless workflow integration. |
| Developers of PACS (Picture Archiving and Communication System) and Vendor Neutral Archives (VNA) | Facilitating the initiation of imaging studies and linking them to the correct patient and procedure within the archiving system. |
| Regulatory Bodies and Quality Assurance Teams | Ensuring adherence to DICOM standards and facilitating auditable workflows for patient care. |
Key Components of DICOM Modality Worklist Setup Service
- Worklist Server Configuration: Installation and configuration of a DICOM MWL server software, which acts as the central repository for scheduled procedures.
- HIS/RIS Integration: Establishing bidirectional communication between the MWL server and the HIS/RIS to receive scheduled procedure data and potentially send back status updates.
- Modality Registration: Registering each imaging modality (e.g., CT scanner, MRI, X-ray) with the MWL server, enabling them to query for their assigned worklists.
- DICOM Conformance Statement Alignment: Ensuring that the MWL server and the modalities adhere to the DICOM standard and their respective conformance statements for reliable data exchange.
- Network Configuration: Setting up IP addresses, ports, and DICOM Application Entity Titles (AETs) for seamless network communication between the server and modalities.
- Data Mapping and Validation: Configuring how scheduled procedure information (patient demographics, examination type, referring physician, etc.) is mapped from the HIS/RIS to the DICOM MWL SOP Class and validated for accuracy.
- Security Implementation: Implementing appropriate security measures for DICOM communication, such as secure transfer protocols or access controls, if required.
- Testing and Validation: Rigorous testing to ensure that modalities successfully retrieve worklists, that data integrity is maintained, and that workflows are correctly initiated upon procedure selection.
- Training and Support: Providing training to IT staff and clinical users on the operation and troubleshooting of the MWL system.
- Ongoing Maintenance and Updates: Planning for regular maintenance, software updates, and performance monitoring of the MWL service.
Who Needs Dicom Modality Worklist Setup Service In Cameroon?
The DICOM Modality Worklist (MWL) Setup Service is crucial for any healthcare facility in Cameroon that aims to streamline its medical imaging workflow, improve efficiency, and ensure accurate patient data management. The service facilitates the automatic population of imaging equipment with patient and examination details, eliminating manual data entry and reducing errors. This leads to faster turnaround times for imaging procedures, improved radiologist productivity, and ultimately, better patient care.
| Target Customer Type | Relevant Departments | Key Benefits of MWL Setup Service | ||||||
|---|---|---|---|---|---|---|---|---|
| Hospitals (Public and Private) | Radiology Department | Radiology Department | Medical Imaging Department | IT Department | Administrative Department | Reduced manual data entry errors, faster patient throughput, improved scheduling accuracy, enhanced data integrity for PACS integration, compliance with digital health initiatives, efficient resource allocation. | Streamlined appointment scheduling, reduced patient waiting times, improved staff efficiency, better inventory management for imaging supplies. | Centralized patient data management, seamless integration with HIS/EMR systems, enhanced reporting and analytics capabilities, improved inter-departmental communication. |
| Diagnostic Imaging Centers / Radiology Clinics | Radiology Department | Front Desk / Registration | IT Department | Efficiently manage patient flow, minimize transcription errors, ensure accurate billing information, improve overall operational efficiency, competitive advantage through technological adoption. | Quick and accurate patient registration, verification of examination details, seamless handover to radiology. | Integration with existing PACS or new PACS implementation, reliable data transfer, secure data handling. | Enhance the quality and speed of diagnostic imaging services, improve patient satisfaction, support increased patient volume. | |
| Medical Research Institutions | Radiology Department | Research Coordinators | IT Department | Accurate and consistent data collection for research studies, facilitating image analysis and cohort management, enabling retrospective studies with reliable metadata. | Clear identification of research subjects and their imaging protocols, simplification of data acquisition for research purposes. | Secure storage and retrieval of research imaging data, compatibility with research databases and analysis tools, facilitating data sharing and collaboration. | Accelerate research timelines, improve the reliability of research findings, support advanced image analysis techniques. | |
| Large Polyclinics | Radiology Department | Outpatient Registration | IT Department | Integrate imaging services seamlessly with other outpatient specialties, manage higher patient volumes efficiently, ensure timely diagnostic reports for referring physicians. | Streamline the process of ordering and scheduling imaging for various outpatient services. | Centralized management of imaging data, easy access for referring physicians, improved patient experience. | Enhance the comprehensive healthcare offering, attract more patients through efficient service delivery. | |
| Government Health Agencies | Public Health Informatics Units | Centralized Hospital Networks | IT Department | Establish standardized data collection across public health facilities, facilitate national health surveillance and reporting, support evidence-based policymaking, enable equitable access to digital health services. | Implement nationwide digital health initiatives, monitor public health trends, and allocate resources effectively. | Ensure interoperability between different public health facilities and systems, maintain data security and privacy standards at a national level. | Improve the overall health infrastructure of the nation, enhance the quality of healthcare delivery in public facilities. |
Target Customers and Departments for DICOM Modality Worklist Setup Service in Cameroon
- Hospitals (Public and Private)
- Diagnostic Imaging Centers / Radiology Clinics
- Medical Research Institutions
- Large Polyclinics
- Government Health Agencies (for centralized systems)
Dicom Modality Worklist Setup Service Process In Cameroon
Setting up a DICOM Modality Worklist (MWL) service in Cameroon involves a structured process to ensure seamless integration of medical imaging equipment with hospital information systems. This workflow guides stakeholders from initial inquiry to successful execution, emphasizing regulatory compliance, technical feasibility, and operational readiness within the Cameroonian healthcare context.
| Phase | Key Activities | Responsible Parties | Deliverables | Cameroonian Context Considerations |
|---|---|---|---|---|
| Phase 1: Initial Inquiry and Requirements Gathering |
| Healthcare Facility (IT Department, Radiology Department, Administration), Potential MWL Service Provider/Vendor | Needs Assessment Report, Defined Project Scope, Initial Budget Outline | Understanding the existing technological maturity of Cameroonian healthcare facilities. Availability of skilled IT personnel. Clarity on local data privacy regulations (if any specific to healthcare data). |
| Phase 2: Technical Assessment and Solution Design |
| MWL Service Provider/Vendor (Technical Team), Healthcare Facility (IT Department) | Technical Assessment Report, Detailed Solution Architecture, Security Plan, Formal Proposal | Assessing network reliability and internet connectivity in various regions of Cameroon. Availability of suitable hardware and infrastructure. Understanding potential for utilizing cloud-based solutions given potential infrastructure limitations. |
| Phase 3: Procurement and Installation |
| Healthcare Facility (Procurement Department, Administration), MWL Service Provider/Vendor | Signed Contract, Installed Hardware and Software | Navigating import/customs procedures for medical IT equipment. Ensuring availability of reliable power and internet for installation and ongoing operation. |
| Phase 4: Configuration and Integration |
| MWL Service Provider/Vendor (Integration Specialists), Healthcare Facility (IT Department, Radiology Department) | Configured MWL Server, Integrated Modalities and HIS/RIS, Data Mapping Documentation | Ensuring interoperability with a potentially diverse range of imaging equipment and HIS/RIS systems present in Cameroonian facilities, which may have varying levels of DICOM/HL7 compliance. |
| Phase 5: Testing and Validation |
| MWL Service Provider/Vendor, Healthcare Facility (IT, Radiology, Clinical Staff) | Test Cases and Results, UAT Sign-off Report, Performance Metrics | Involving local clinical staff in testing to ensure the workflow aligns with their practical needs and understanding. |
| Phase 6: Training and Go-Live |
| MWL Service Provider/Vendor, Healthcare Facility (All relevant Staff) | Trained Personnel, Live MWL Service | Providing training materials and sessions in French and/or English, depending on the primary language of the healthcare facility. Ensuring ongoing technical support is accessible. |
| Phase 7: Post-Implementation Support and Optimization |
| MWL Service Provider/Vendor, Healthcare Facility (IT Department) | Maintenance and Support Agreement, System Performance Reports, Optimization Recommendations | Establishing clear communication channels for ongoing support, considering potential connectivity challenges for remote troubleshooting. Planning for periodic system health checks and maintenance. |
DICOM Modality Worklist Setup Service Process in Cameroon
- Phase 1: Initial Inquiry and Requirements Gathering
- Phase 2: Technical Assessment and Solution Design
- Phase 3: Procurement and Installation
- Phase 4: Configuration and Integration
- Phase 5: Testing and Validation
- Phase 6: Training and Go-Live
- Phase 7: Post-Implementation Support and Optimization
Dicom Modality Worklist Setup Service Cost In Cameroon
Setting up a DICOM Modality Worklist (MWL) service in Cameroon involves various costs influenced by several factors. These factors can range from the complexity of the existing IT infrastructure to the chosen vendor and the specific features required. The pricing is generally presented in local currency, the Cameroonian Franc (XAF).
| Service Component | Estimated Cost Range (XAF) | Notes |
|---|---|---|
| Basic DICOM MWL Software License (per site) | 800,000 - 3,000,000 | Varies significantly based on features and vendor. Can be higher for enterprise solutions. |
| Integration Services (per modality/interface) | 150,000 - 700,000 | Depends on complexity, modality type, and existing system configuration. |
| Server Hardware (if required) | 500,000 - 2,000,000+ | For on-premise solutions. Cloud hosting can avoid this upfront cost. |
| Network Infrastructure Upgrades (if needed) | 100,000 - 500,000+ | For ensuring reliable connectivity between modalities and the MWL server. |
| Configuration and Customization | 200,000 - 1,000,000 | Based on the extent of customization required for specific workflows. |
| Initial Training | 100,000 - 400,000 | For IT staff and key users. Can be bundled with installation. |
| Annual Support and Maintenance Contract | 200,000 - 1,500,000 | Typically 15-25% of the initial software license cost. |
| Total Estimated Setup Cost (Small to Medium Hospital) | 1,500,000 - 7,000,000+ | Excludes significant hardware overhauls or very complex enterprise deployments. |
Key Pricing Factors for DICOM Modality Worklist Setup in Cameroon
- Software Licensing: The core cost often lies in the DICOM MWL server software. Pricing can be per-modality, per-user, or a site license, with more advanced features (e.g., AI integration, advanced workflow management) incurring higher costs.
- Hardware Requirements: Depending on the existing infrastructure, you might need to purchase new servers, network devices, or workstations to host the MWL service or to ensure adequate performance. Cloud-based solutions can reduce upfront hardware costs but introduce recurring subscription fees.
- Integration Services: Connecting existing imaging modalities (X-ray, CT, MRI, Ultrasound) and the Picture Archiving and Communication System (PACS) to the MWL server requires specialized integration. This often involves professional services from the vendor or a third-party integrator, priced hourly or as a project fee.
- Customization and Configuration: Tailoring the MWL service to specific hospital workflows, naming conventions, or data requirements can add to the cost. This includes setting up user roles, permissions, and HL7 interfaces if needed.
- Training and Support: Post-installation, training for IT staff and end-users is crucial. Ongoing technical support and maintenance contracts are also recurring costs that need to be factored in.
- Vendor Reputation and Support Level: Established vendors with strong local presence and comprehensive support packages generally command higher prices. Smaller or regional providers might offer more competitive pricing but with potentially limited support.
- Number of Modalities/Locations: The more imaging modalities that need to be connected, and the more geographically dispersed the locations, the higher the overall cost due to increased integration complexity and potential infrastructure needs.
- Consultancy Fees: Engaging with IT or healthcare IT consultants for needs assessment, vendor selection, and project management can add to the initial setup expenses.
Affordable Dicom Modality Worklist Setup Service Options
Setting up a DICOM Modality Worklist (MWL) is crucial for seamless integration between your PACS/RIS and imaging devices. This ensures efficient patient scheduling, exam management, and reduces manual data entry errors. This service focuses on providing affordable solutions with clear value bundles and cost-saving strategies tailored to various practice sizes and budgets.
| Value Bundle | Description | Ideal For | Key Features | Estimated Cost Range (USD) |
|---|---|---|---|---|
| Basic MWL Setup | Essential configuration for a single modality and a standard PACS/RIS connection. | Small clinics, individual practices with limited imaging devices. | Initial configuration of MWL server/client, basic modality connection, testing of a limited number of worklist entries. | $500 - $1,500 |
| Standard MWL Integration | Configuration for multiple modalities and integration with a primary PACS/RIS system. Includes basic troubleshooting and documentation. | Medium-sized practices, imaging centers with 2-5 modalities. | Setup for up to 3 modalities, robust PACS/RIS integration, remote support for initial setup, basic user guide. | $1,500 - $3,000 |
| Advanced MWL Suite | Comprehensive setup for numerous modalities, complex PACS/RIS environments, and may include HL7 integration or multiple sites. | Larger hospitals, multi-site imaging organizations, facilities with specialized workflows. | Setup for 5+ modalities, advanced HL7 integration capabilities, multi-site support, detailed documentation and training, ongoing support options. | $3,000 - $7,500+ |
| Custom MWL Solutions | Tailored setup to meet unique and complex requirements, including custom DICOM object manipulation or integration with legacy systems. | Organizations with highly specific technical needs or unique IT infrastructure. | Bespoke configuration based on detailed requirements analysis, dedicated project management, advanced integration services. | Quoted per project |
Understanding DICOM Modality Worklist (MWL) Setup Services
- {"title":"What is DICOM Modality Worklist (MWL)?","description":"MWL allows a modality (like an X-ray machine or CT scanner) to query a PACS or RIS for scheduled patient and exam information. This automates the process of pre-populating patient demographics and exam details on the modality, improving workflow efficiency and data accuracy."}
- {"title":"Benefits of a Properly Configured MWL:","description":"Reduces manual data entry errors, improves patient throughput, enhances exam accuracy by ensuring correct patient association, streamlines workflow for technologists, and provides better data for reporting and analytics."}
- {"title":"Common Challenges in MWL Setup:","description":"Technical expertise required, compatibility issues between vendors, network configuration complexities, lack of understanding of DICOM standards, and ongoing maintenance."}
Verified Providers In Cameroon
In Cameroon's burgeoning healthcare landscape, identifying reliable and qualified providers is paramount for individuals seeking quality medical care. Franance Health stands out as a leading organization dedicated to vetting and endorsing healthcare professionals and facilities. Their rigorous credentialing process ensures that all affiliated providers meet stringent standards of expertise, ethics, and patient care. Choosing a Franance Health verified provider means entrusting your well-being to individuals and institutions committed to excellence and patient safety.
| Franance Health Verification Criteria | Description |
|---|---|
| Academic and Professional Qualifications | Verification of degrees, certifications, and relevant educational backgrounds. |
| Licensing and Regulatory Compliance | Ensuring all practitioners hold valid and current licenses to practice in Cameroon. |
| Clinical Experience and Specialization | Assessing the depth and breadth of practical experience and any specialized training. |
| Ethical Conduct and Professionalism | Review of professional history for any disciplinary actions and adherence to ethical codes. |
| Facility Standards (where applicable) | Evaluation of infrastructure, equipment, hygiene, and operational protocols for healthcare facilities. |
| Patient Feedback and Satisfaction | Mechanisms for collecting and reviewing patient experiences to ensure high satisfaction. |
Why Franance Health Verification Matters:
- Unwavering Commitment to Quality: Franance Health's verification process meticulously scrutinizes qualifications, licenses, experience, and adherence to ethical practices.
- Enhanced Patient Trust and Safety: By choosing a verified provider, patients gain confidence in the competence and reliability of their healthcare professionals.
- Access to Specialized Expertise: Franance Health identifies providers with specialized skills and knowledge, ensuring you can find the right care for your specific needs.
- Promoting Accountability: The verification system fosters a culture of accountability within the healthcare sector, encouraging continuous improvement.
- Streamlined Healthcare Navigation: Franance Health acts as a trusted guide, simplifying the process of finding reputable healthcare services in Cameroon.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the Scope of Work (SOW) for the DICOM Modality Worklist Setup Service, detailing the technical deliverables and standard specifications required for successful implementation.
| Deliverable | Description | Standard Specifications / Compliance | Acceptance Criteria |
|---|---|---|---|
| DICOM Modality Worklist Server Configuration | Installation and configuration of the MWL server software on the designated infrastructure. This includes setting up network connectivity, security parameters, and initial database population. | DICOM Part 4 (Service Class Specifications) - Modality Worklist Management SOP Class (1.2.840.10008.5.1.4.1.4). Compatibility with relevant HIS/RIS and modality vendors. | Successful installation and basic configuration verified. Server is accessible over the network and able to respond to basic DICOM C-FIND requests. |
| HIS/RIS Integration for MWL Data Population | Configuration of the HIS/RIS to generate and send DICOM MWL Scheduled Procedure Step (SPS) messages to the MWL server. This may involve API integration, HL7 message mapping, or direct database integration. | DICOM Part 18 (Web Access to DICOM Objects) for potential web-based interfaces, and standard HIS/RIS integration protocols (e.g., HL7 v2.x). Adherence to HIS/RIS vendor specific integration guidelines. | HIS/RIS successfully generates and sends valid MWL messages for scheduled procedures. MWL server receives and processes these messages without errors. |
| Modality Configuration and Registration | Configuration of individual DICOM modalities (e.g., CT, MRI, X-ray) to query the MWL server for scheduled procedures. This involves setting up AE Titles, IP addresses, ports, and transfer syntaxes. | DICOM Part 4 (Service Class Specifications) - Modality Worklist Management SOP Class. Compliance with specific modality vendor MWL client implementations. | Each configured modality can successfully query the MWL server and retrieve a list of scheduled procedures. Modality displays correct patient and procedure information from the MWL. |
| MWL Query/Retrieve Functionality Testing | Comprehensive testing of the MWL query and retrieve functionality. This includes testing various query parameters, response times, and error handling scenarios. | DICOM Part 4 (Service Class Specifications) - Modality Worklist Management SOP Class. Performance benchmarks for query response times. | All test queries return expected results. System demonstrates acceptable response times under expected load. Error conditions (e.g., invalid query) are handled gracefully. |
| Data Mapping and Attribute Handling | Definition and configuration of mapping rules for DICOM attributes exchanged between HIS/RIS, MWL server, and modalities. Ensuring correct population of patient name, ID, DOB, accession number, procedure name, etc. | DICOM Part 3 (Information Object Definitions) - Patient Information Module, Scheduled Procedure Step Module. Adherence to common industry practices for MWL attribute mapping. | Key DICOM attributes are correctly mapped and populated across all systems as per the defined mapping rules. Verification of data accuracy through sample test cases. |
| Security Configuration and Access Control | Implementation of appropriate security measures for the MWL server, including access control mechanisms, network segmentation (if required), and secure communication protocols (e.g., TLS/SSL, if applicable and supported). | DICOM Part 15 (Security and System Management) for general DICOM security recommendations. Relevant network security standards (e.g., HIPAA compliance requirements). | Access to the MWL server is restricted to authorized systems and users. Secure communication channels are established where applicable. Security vulnerabilities are identified and addressed. |
| Documentation and Training Material | Provision of comprehensive documentation, including system architecture, configuration guides, integration procedures, troubleshooting steps, and user manuals. Development of training materials for relevant IT staff and clinical users. | Clear, concise, and accurate documentation following industry best practices. Training materials tailored to the technical expertise of the audience. | Documentation is complete, accurate, and easy to understand. Training sessions are conducted, and participants demonstrate understanding of the MWL system's operation and basic troubleshooting. |
| Go-Live Support and Post-Implementation Review | On-site or remote support during the go-live phase to address any immediate issues. Post-implementation review to assess system performance, identify areas for improvement, and gather user feedback. | Defined support hours and escalation procedures. Post-implementation review checklist. | Successful system go-live with minimal disruption. Post-implementation review report is generated and actionable recommendations are provided. |
Key Objectives of the DICOM Modality Worklist Setup Service
- To establish a reliable and efficient DICOM Modality Worklist (MWL) service that facilitates the scheduling of imaging procedures on DICOM-compliant modalities.
- To ensure seamless integration between the HIS/RIS (Hospital Information System/Radiology Information System) and imaging modalities.
- To enable the automatic population of relevant patient and procedure information onto the modality, reducing manual data entry errors and improving workflow.
- To provide a foundation for advanced imaging workflows, such as Quality Assurance (QA) and reporting.
- To adhere to relevant DICOM standards and best practices for MWL implementation.
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the DICOM Modality Worklist (MWL) Setup Service. The MWL Setup Service is critical for ensuring that medical imaging modalities can receive accurate and timely worklist information, enabling efficient patient scheduling and image acquisition.
| Service Component / Request Type | Uptime Guarantee | Response Time Target (Business Hours) | Response Time Target (Outside Business Hours / Emergency) |
|---|---|---|---|
| New MWL Server Setup & Configuration | 99.9% | 4 Business Hours | 8 Business Hours (for critical setups only) |
| MWL Server Configuration Updates (e.g., adding new modalities, updating AE Titles) | 99.9% | 2 Business Hours | 4 Business Hours (for critical updates only) |
| Troubleshooting & Diagnostics for MWL Connectivity Issues | 99.9% | 1 Business Hour | 2 Business Hours (for critical issues only) |
| API/Integration Support for MWL Data Flow | 99.9% | 2 Business Hours | 4 Business Hours |
Definitions
- DICOM Modality Worklist (MWL) Setup Service: The service responsible for configuring and deploying DICOM Modality Worklist servers and associated network configurations.
- Uptime: The percentage of time that the MWL Setup Service is available and fully operational, excluding scheduled maintenance windows.
- Response Time: The time elapsed from the initiation of a request for the MWL Setup Service (e.g., submission of a configuration change request, initiation of a new setup) to the point where the service acknowledges and begins processing the request.
- Scheduled Maintenance: Pre-announced periods during which the MWL Setup Service may be temporarily unavailable for routine updates, patches, or system upgrades. Notice of scheduled maintenance will be provided at least [Number] business days in advance.
- Critical Incident: An event that renders the MWL Setup Service completely unavailable or significantly impairs its functionality to the extent that it cannot fulfill its primary purpose.
- Business Hours: [Specify Business Hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM Eastern Time, excluding public holidays].
Frequently Asked Questions

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