Verified Service Provider in Cabo Verde
LIMS Implementation in Cabo Verde
Engineering Excellence & Technical Support
LIMS Implementation solutions for Digital & Analytical. High-standard technical execution following OEM protocols and local regulatory frameworks.
Seamless Data Migration & Harmonization
Successfully migrated historical laboratory data from disparate legacy systems into a centralized LIMS, ensuring data integrity, standardization, and compliance with international reporting requirements. This involved developing custom scripts for data cleaning and transformation, addressing data gaps, and validating accuracy to provide a unified and reliable analytical database.
Automated Workflow & SOP Integration
Designed and implemented automated workflows within the LIMS, mirroring and optimizing existing Standard Operating Procedures (SOPs). This included sample tracking, test assignment, result entry, quality control (QC) checks, and automated report generation, significantly reducing manual errors, turnaround times, and improving overall laboratory efficiency and traceability.
Empowered Local Expertise Through Targeted Training
Delivered comprehensive, hands-on training programs to laboratory personnel in Cabo Verde on LIMS operation, data management, and troubleshooting. Tailored the training to specific roles and responsibilities, fostering user adoption, building in-house technical capacity, and ensuring sustainable LIMS utilization for ongoing laboratory operations and future enhancements.
What Is Lims Implementation In Cabo Verde?
LIMS (Laboratory Information Management System) implementation in Cabo Verde refers to the process of deploying and configuring a software solution designed to manage and track laboratory samples, experiments, results, and reporting. This encompasses the entire lifecycle of laboratory data, from sample reception and testing to data analysis, quality assurance, and archival. The implementation typically involves several phases, including requirements gathering, system design and configuration, data migration, user training, validation, and ongoing support. The primary objective is to enhance laboratory efficiency, accuracy, compliance, and data integrity within the scientific and industrial sectors operating in Cabo Verde.
| Who Needs LIMS Implementation in Cabo Verde? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Environmental Testing Laboratories: Requiring robust sample tracking, chain of custody management, and regulatory reporting for water, soil, and air quality analysis. | Food Safety and Quality Control Laboratories: Managing testing workflows for raw materials, in-process samples, and finished products, ensuring compliance with national and international food safety standards. | Pharmaceutical and Biotechnology Companies: Supporting drug discovery, development, and quality control processes, including method validation, stability studies, and batch release testing. | Clinical Diagnostic Laboratories: Facilitating patient sample management, test ordering, result reporting, and integration with Electronic Health Records (EHRs). | Research and Development Institutions: Organizing experimental data, tracking reagents and consumables, and ensuring reproducibility of scientific findings. | Government Regulatory Agencies: Monitoring compliance of various industries through laboratory testing and data verification. | Water Treatment and Desalination Plants: Managing water quality parameters, process monitoring, and compliance reporting for potable and industrial water. | Agricultural and Veterinary Laboratories: Analyzing soil, plant, and animal samples for disease diagnosis, pest identification, and crop yield optimization. |
| Sample Tracking and Management: Centralized database for receiving, logging, and tracking samples throughout their lifecycle. | Test Workflow Management: Automating and standardizing testing procedures, assigning tests to specific samples and analysts. | Instrument Integration: Connecting laboratory instruments for automatic data capture, reducing manual entry errors. | Quality Assurance and Control (QA/QC): Implementing QC checks, control charting, and proficiency testing to ensure data reliability. | Audit Trails and Compliance: Maintaining detailed records of all system activities for regulatory audits and compliance. | Reporting and Analysis: Generating customizable reports, certificates of analysis, and performing statistical analysis of laboratory data. | Inventory Management: Tracking reagents, consumables, and instrument calibration schedules. | Data Archival and Retrieval: Securely storing historical data for long-term access and analysis. |
Key Components of LIMS Implementation
- Requirements Analysis and Scoping
- System Selection and Vendor Engagement
- Software Configuration and Customization
- Hardware and Infrastructure Setup
- Data Migration from Legacy Systems
- Integration with Existing Laboratory Equipment
- User Training and Change Management
- System Validation and Qualification (IQ/OQ/PQ)
- Deployment and Go-Live
- Post-Implementation Support and Maintenance
Who Needs Lims Implementation In Cabo Verde?
Laboratories across various sectors in Cabo Verde are prime candidates for Laboratory Information Management System (LIMS) implementation. A LIMS can significantly enhance efficiency, accuracy, and regulatory compliance by automating workflows, centralizing data, and providing robust audit trails. This technology is particularly beneficial for organizations dealing with complex sample tracking, quality control, and reporting requirements. The need for LIMS is driven by the desire to improve operational efficiency, reduce errors, ensure data integrity, and meet national and international quality standards, especially in areas like public health, environmental monitoring, and food safety.
| Customer Type | Key Departments Benefiting from LIMS | Primary LIMS Needs |
|---|---|---|
| Public Health Laboratories | Microbiology, Virology, Serology, Clinical Chemistry, Molecular Diagnostics | Sample tracking, disease surveillance, outbreak investigation support, reagent management, quality control, reporting for public health initiatives. |
| Environmental Testing Laboratories | Water Quality Testing, Air Quality Monitoring, Soil Analysis, Hazardous Waste Analysis | Sample chain of custody, instrument calibration and maintenance, data validation, regulatory reporting, trend analysis, project management. |
| Food and Agricultural Quality Control Laboratories | Food Safety Testing (pathogens, contaminants), Feed Analysis, Crop Health, Veterinary Diagnostics | Traceability, compliance with food safety regulations, raw material testing, finished product analysis, export certification support, inventory management. |
| Research and Development Facilities | Various scientific disciplines depending on research focus (e.g., biology, chemistry, environmental science) | Experiment tracking, data management, collaboration tools, instrument integration, intellectual property protection, grant reporting. |
| Private Clinical Laboratories | Hematology, Biochemistry, Immunology, Molecular Diagnostics, Histopathology | Patient sample management, test ordering and results reporting, billing integration, quality assurance, turnaround time monitoring. |
| Industrial Quality Control Laboratories | Raw Material Testing, Finished Product Testing, Process Monitoring | Batch testing, product specification adherence, process control, raw material supplier management, certificate of analysis generation. |
Target Customers for LIMS Implementation in Cabo Verde
- Public Health Laboratories (Ministry of Health)
- Environmental Testing Laboratories (Ministry of Environment)
- Food and Agricultural Quality Control Laboratories (Ministry of Agriculture and Fisheries)
- Research and Development Facilities (Universities, Research Institutes)
- Private Clinical Laboratories
- Industrial Quality Control Laboratories (e.g., water treatment, manufacturing)
Lims Implementation Process In Cabo Verde
Implementing a Laboratory Information Management System (LIMS) in Cabo Verde involves a structured workflow designed to ensure successful adoption and integration with the local healthcare and research landscape. This process typically spans from the initial inquiry about LIMS solutions to the full operational execution and ongoing support.
| Stage | Key Activities | Considerations for Cabo Verde |
|---|---|---|
| Initial Inquiry & Needs Assessment | Understanding lab workflows, identifying requirements, defining objectives. | Language barriers, local laboratory infrastructure, specific disease prevalence affecting testing needs. |
| Vendor Selection & Proposal | Evaluating LIMS vendors, reviewing proposals, contract negotiation. | Vendor's experience in similar developing economies, cost-effectiveness, availability of local support partners. |
| System Design & Configuration | Mapping workflows, configuring LIMS modules, defining user roles. | Adaptation to specific national health guidelines, availability of trained IT personnel for configuration. |
| Data Migration & Integration | Extracting, cleaning, and importing existing data; integrating with other systems. | Quality and format of existing data, complexity of integration with national health information systems. |
| System Testing & Validation | Conducting various testing phases, ensuring compliance with standards. | Adherence to any specific Cabo Verdean health regulations or data privacy laws. |
| User Training | Educating laboratory staff on LIMS usage. | Tailoring training content to skill levels, provision of materials in local languages, mobile-friendly training options if applicable. |
| Go-Live & Deployment | Launching the LIMS into live operation. | Phased rollout strategy to minimize disruption, availability of immediate on-site or remote technical support. |
| Post-Implementation Support & Optimization | Ongoing troubleshooting, system updates, performance tuning. | Establishing long-term support agreements, continuous improvement based on user feedback and evolving needs. |
LIMS Implementation Process in Cabo Verde: Workflow Stages
- {"title":"1. Initial Inquiry and Needs Assessment","description":"This phase begins with the client (e.g., a hospital, research institute, or government agency in Cabo Verde) expressing interest in a LIMS. It involves understanding their current laboratory workflows, pain points, and specific requirements. This might include the types of tests performed, sample tracking needs, data reporting demands, and integration with existing systems (e.g., Electronic Health Records - EHRs)."}
- {"title":"2. Vendor Selection and Proposal Development","description":"Based on the needs assessment, potential LIMS vendors are identified and contacted. Vendors submit proposals outlining their software's capabilities, implementation methodology, pricing, and support services tailored to the Cabo Verde context. Factors like localization support, regulatory compliance (if applicable), and vendor experience in similar regions are crucial for selection."}
- {"title":"3. System Design and Configuration","description":"Once a vendor is chosen, the detailed design phase commences. This involves mapping out the client's specific workflows within the LIMS, defining user roles and permissions, configuring test menus, setting up reporting templates, and establishing data validation rules. This stage often requires close collaboration with laboratory staff in Cabo Verde to ensure the system accurately reflects their practices."}
- {"title":"4. Data Migration and Integration","description":"Existing laboratory data from legacy systems or manual records needs to be migrated into the new LIMS. This is a critical step requiring careful planning, data cleaning, and validation. Integration with other healthcare IT systems, if required, is also planned and executed during this phase."}
- {"title":"5. System Testing and Validation","description":"Rigorous testing is performed to ensure the LIMS functions as designed and meets all specified requirements. This includes unit testing, integration testing, and user acceptance testing (UAT) with laboratory personnel in Cabo Verde. Validation against any relevant local or international standards is also a key component."}
- {"title":"6. User Training","description":"Comprehensive training is provided to all end-users, including laboratory technicians, supervisors, and IT support staff. The training covers system navigation, sample accessioning, test ordering, result entry, reporting, and troubleshooting. Training materials may be localized or translated into Portuguese or Kriolu if necessary."}
- {"title":"7. Go-Live and Deployment","description":"This is the phase where the LIMS is officially deployed and begins operational use in the Cabo Verdean laboratories. A phased rollout might be employed to minimize disruption. Dedicated support teams are usually on-site or remotely available to address any immediate issues."}
- {"title":"8. Post-Implementation Support and Optimization","description":"Following the go-live, ongoing support is provided to address any bugs, user queries, or system performance issues. This phase also involves gathering feedback from users, analyzing system usage, and implementing optimizations to further enhance efficiency and meet evolving laboratory needs in Cabo Verde. Regular system updates and maintenance are part of this stage."}
Lims Implementation Cost In Cabo Verde
Implementing a Laboratory Information Management System (LIMS) in Cabo Verde involves a range of costs influenced by several key pricing factors. These factors determine the overall investment required for a successful LIMS deployment. Understanding these elements is crucial for accurate budgeting and strategic planning for laboratories in the archipelago. The pricing can vary significantly based on the complexity of the laboratory's operations, the chosen LIMS solution, the extent of customization required, and the vendor's pricing model. It's important to note that direct comparisons with larger markets might be challenging due to local economic conditions and the availability of specialized LIMS vendors or implementation partners in Cabo Verde.
| Cost Component | Estimated Price Range (CVE) | Notes |
|---|---|---|
| Basic LIMS Software (SaaS/User/Year) | 50,000 - 150,000+ | For smaller labs with standard needs, cloud-based subscription. |
| Mid-Tier LIMS Software (Perpetual License/Modules) | 200,000 - 700,000+ | Includes more features, potentially on-premise, one-time license fee. |
| Enterprise LIMS Software (Custom/Large Scale) | 700,000 - 2,500,000+ | For complex needs, extensive modules, large user base, significant customization. |
| Implementation & Configuration Services | 100,000 - 500,000+ | Highly variable based on project complexity and vendor rates. |
| Customization & Development | 50,000 - 300,000+ | Depends on the extent of bespoke requirements. |
| Data Migration | 20,000 - 100,000+ | Based on data volume and complexity. |
| Training (per user/day equivalent) | 5,000 - 15,000+ | On-site training will generally be higher. |
| Annual Support & Maintenance (SaaS) | 15% - 25% of annual subscription fee | Often included in SaaS pricing for the first year. |
| Annual Support & Maintenance (Perpetual License) | 15% - 25% of license fee | Covers updates, patches, and technical support. |
| Hardware & Infrastructure Upgrades | 50,000 - 200,000+ | If existing infrastructure is insufficient. |
Key Pricing Factors for LIMS Implementation in Cabo Verde
- LIMS Software Licensing: This is often a significant portion of the cost and can be based on user count, modules required (e.g., sample tracking, instrument integration, reporting, quality control), or a perpetual license vs. a subscription (SaaS) model. SaaS models typically have lower upfront costs but recurring subscription fees.
- Hardware and Infrastructure: This includes the servers, workstations, networking equipment, and any specific laboratory instrumentation that needs to be integrated with the LIMS. The cost will depend on existing infrastructure and whether new hardware is necessary.
- Implementation and Configuration Services: This encompasses the vendor's expertise in setting up the LIMS, configuring workflows, defining data fields, and tailoring the system to the specific needs of the Cabo Verdean laboratory. This can be a substantial cost, especially for complex implementations.
- Customization and Development: If the off-the-shelf LIMS doesn't perfectly meet the laboratory's unique requirements, custom development might be needed. This can significantly increase costs, particularly if it involves custom integrations or specialized functionalities.
- Data Migration: Transferring existing data from legacy systems or spreadsheets into the new LIMS can be a time-consuming and costly process, requiring careful planning and execution.
- Training: Comprehensive training for laboratory staff on how to effectively use the LIMS is essential for successful adoption. Costs will vary based on the number of users, the depth of training, and whether it's delivered on-site or remotely.
- Ongoing Support and Maintenance: After implementation, laboratories will typically require ongoing technical support, software updates, and maintenance. This is often an annual fee or a percentage of the software license cost.
- Integration with Existing Systems: If the LIMS needs to integrate with other laboratory or enterprise systems (e.g., ERP, HIS), this will add to the implementation cost.
- Vendor Location and Support Model: The geographical location of the LIMS vendor and their support team can influence costs, especially if on-site support is required in Cabo Verde.
- Regulatory Compliance Requirements: Laboratories operating under specific regulatory frameworks (e.g., ISO 17025, GLP) may require additional features or validation services, which can add to the overall cost.
Affordable Lims Implementation Options
Implementing a Laboratory Information Management System (LIMS) is crucial for modern labs to enhance efficiency, ensure data integrity, and meet regulatory compliance. However, the perceived high cost can be a barrier. This guide explores affordable LIMS implementation options, focusing on value bundles and cost-saving strategies. Value bundles offer a pre-defined package of features and services tailored to specific lab needs, often at a more predictable and reduced cost than custom solutions. Cost-saving strategies involve smart planning, choosing the right deployment model, and leveraging vendor support effectively.
| Strategy | Description | Cost-Saving Impact |
|---|---|---|
| Cloud-Based (SaaS) LIMS | Subscription-based model hosted by the vendor. Eliminates hardware costs and reduces IT overhead. | Significant upfront cost reduction, predictable recurring expenses, scalability. |
| Phased Implementation | Roll out the LIMS module by module, prioritizing critical functions first. | Spreads costs over time, allows for learning and refinement, reduces initial training burden. |
| Off-the-Shelf LIMS with Configuration | Utilize a pre-built LIMS solution and customize it to meet essential needs, rather than full custom development. | Lower development costs compared to custom builds, faster deployment. |
| Open-Source LIMS (with caution) | Leverage free LIMS software, but factor in costs for customization, support, and potential IT expertise. | Zero software licensing fees, but requires internal expertise or significant external support costs. |
| Negotiate Vendor Contracts | Carefully review and negotiate licensing, support, and implementation fees. Seek bundled discounts. | Potential for reduced overall expenditure through strategic negotiation. |
| Standardize Workflows | Simplify and standardize laboratory processes before LIMS implementation to reduce customization needs. | Minimizes configuration and development effort, leading to lower implementation costs. |
| Leverage Vendor Training Resources | Utilize provided online training modules, webinars, and documentation before engaging in costly on-site training. | Reduces training expenses and travel costs. |
Key Value Bundle Components
- Core LIMS Functionality (sample tracking, test management, results entry)
- Standard Integrations (e.g., with instruments, ERP systems)
- User Training and Support
- Implementation Services (configuration, data migration)
- Basic Reporting and Analytics
Verified Providers In Cabo Verde
Navigating healthcare services in a new country can be challenging. Cabo Verde, while offering beautiful experiences, also necessitates understanding its healthcare landscape. For travelers and residents seeking reliable medical assistance, identifying 'Verified Providers' is crucial. This is where Franance Health emerges as a leading choice, offering a robust network of accredited and trustworthy healthcare professionals and facilities. Their commitment to stringent credentialing ensures that individuals receive high-quality care, making them the best choice for healthcare needs in Cabo Verde.
| Provider Type | Franance Health Verification Indicators | Benefits for Patients |
|---|---|---|
| Hospitals & Clinics | Accreditation status (e.g., international certifications), Compliance with safety regulations, Availability of advanced medical equipment, Staff-to-patient ratios, Emergency response capabilities. | Access to state-of-the-art facilities, assurance of sterile environments, timely and effective emergency care, well-trained medical staff. |
| Specialist Physicians | Medical board certifications, Fellowship training, Years of practice experience, Peer reviews, Specialization in high-demand fields. | Expert diagnosis and treatment for specific conditions, access to highly skilled medical professionals, confidence in specialized care. |
| General Practitioners | Primary care board certification, Continuous medical education enrollment, Patient satisfaction scores, Accessibility and appointment availability. | Reliable primary healthcare, preventative medicine services, convenient access for general health concerns, trusted relationships with healthcare providers. |
| Ancillary Services (e.g., Labs, Imaging) | Quality control measures, Professional certifications of technicians, Accuracy of results, Turnaround time for reports. | Accurate and timely diagnostic results, reliable support for medical treatments, efficient diagnostic processes. |
Why Franance Health Credentials Matter:
- Rigorous Vetting Process: Franance Health employs a multi-faceted vetting process that goes beyond basic licensing. This includes verifying medical qualifications, professional experience, and adherence to ethical standards.
- International Standards Alignment: They ensure that their network of providers meets or exceeds internationally recognized healthcare standards, providing peace of mind for a diverse clientele.
- Focus on Patient Safety & Quality: The core of Franance Health's credentialing is a commitment to patient safety and the delivery of optimal healthcare outcomes. This means providers are evaluated on their clinical practices and patient care protocols.
- Comprehensive Network: Franance Health has curated a wide array of specialists and general practitioners, as well as hospitals and clinics, ensuring access to a broad spectrum of medical services.
- Continuity of Care: Their verified providers are equipped to handle various medical needs, from routine check-ups to complex treatments, facilitating a seamless and continuous healthcare experience.
- Language Accessibility: A key advantage is their network's ability to cater to international patients, with many providers offering services in multiple languages, including English and Portuguese.
Scope Of Work For Lims Implementation
This document outlines the Scope of Work (SOW) for the implementation of a Laboratory Information Management System (LIMS). It details the project objectives, phases, key activities, technical deliverables, and standard specifications to ensure successful deployment and adoption of the LIMS. This SOW serves as a blueprint for both the implementation team and the client organization, fostering clear communication and expectation management throughout the project lifecycle. The objective is to implement a LIMS that streamlines laboratory operations, enhances data integrity, improves efficiency, and ensures regulatory compliance.
| Technical Deliverable | Description | Standard Specification / Criteria |
|---|---|---|
| Requirements Traceability Matrix | Document mapping all gathered requirements to design elements, configuration settings, and test cases. | All defined functional and non-functional requirements are addressed and traceable throughout the project lifecycle. Verified during SIT and UAT. |
| System Design Document (SDD) | Detailed documentation of the LIMS architecture, modules, workflows, configurations, and any custom development. | Includes system architecture diagrams, workflow diagrams, database schema, configuration parameters, and custom code documentation. Approved by client stakeholders. |
| Configured LIMS Environment | A fully installed and configured LIMS instance meeting the agreed-upon specifications. | All defined workflows, instrument interfaces, user roles and permissions, sample types, tests, and reporting structures are implemented and functional. Verified through SIT and UAT. |
| Integration Specifications | Documentation outlining the integration points, data flows, APIs, and protocols for connecting LIMS with other systems. | Includes API documentation, data mapping, error handling procedures, and testing protocols. Verified through SIT. |
| Data Migration Plan & Scripts | Detailed plan for migrating data from legacy systems to the new LIMS, including cleansing, transformation rules, and execution scripts. | Includes data profiling reports, cleansing rules, transformation logic, loading scripts, and validation procedures. Data accuracy and completeness verified during UAT. |
| Test Plans & Reports | Comprehensive test plans (SIT, UAT, IQ, OQ, PQ) and detailed reports of test execution, including defect logs and resolution status. | All test cases executed, documented with expected results, actual results, and pass/fail status. Defect resolution tracked and verified. Pass/Fail criteria defined in test plans. |
| User Training Materials | Documentation and guides for administrators and end-users on operating and managing the LIMS. | Includes user manuals, quick reference guides, training presentations, and hands-on exercises. Content validated for accuracy and completeness. |
| System Administration Guide | Documentation for LIMS administrators covering system setup, maintenance, user management, and troubleshooting. | Covers installation, configuration, backup/restore procedures, security settings, and common administrative tasks. Reviewed and approved by IT. |
| Validation Documentation (IQ, OQ, PQ) | Formal documentation demonstrating that the LIMS is installed correctly (IQ), operates according to specifications (OQ), and consistently produces reliable results for intended use (PQ). | IQ: Installation Qualification, OQ: Operational Qualification, PQ: Performance Qualification. All executed and documented as per regulatory guidelines (e.g., GxP). |
| Go-Live Readiness Checklist | A checklist to ensure all pre-go-live activities are completed and signed off. | Includes successful completion of UAT, user training, data migration, and availability of support resources. Sign-off by project stakeholders. |
| Post-Implementation Support Plan | A plan outlining the support structure, escalation procedures, and SLAs for the period following LIMS go-live. | Defines support hours, contact channels, issue prioritization, and resolution times. Agreed upon by client and vendor. |
| Final Project Report | A comprehensive report summarizing project execution, outcomes, lessons learned, and final sign-off. | Includes project scope, timeline adherence, budget performance, deliverables completion, and client satisfaction. Approved by client sponsor. |
Project Phases and Key Activities
- Phase 1: Planning and Design
- Requirements Gathering & Analysis
- System Design & Configuration Planning
- Workflow Definition & Optimization
- Data Migration Strategy Development
- User Acceptance Testing (UAT) Plan
- Phase 2: System Configuration and Development
- LIMS Software Installation & Setup
- Customization & Configuration based on defined requirements
- Integration with existing systems (e.g., ELN, ERP)
- Development of custom reports and dashboards
- Phase 3: Data Migration
- Data Extraction from legacy systems
- Data Cleansing and Transformation
- Data Loading into the new LIMS
- Phase 4: Testing and Validation
- Unit Testing
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Validation (IQ, OQ, PQ)
- Phase 5: Training and Deployment
- User Training (Administrator and End-user)
- Go-Live Preparation and Execution
- Post-Go-Live Support
- Phase 6: Project Closure and Handover
- Final Documentation
- Knowledge Transfer
- Project Review and Sign-off
Service Level Agreement For Lims Implementation
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the implementation and ongoing support of the Laboratory Information Management System (LIMS). This SLA is designed to ensure the reliable and efficient operation of the LIMS, minimizing disruption to laboratory operations.
| Incident Severity | Definition | Response Time Target (within Business Hours) | Resolution Target | Escalation Path |
|---|---|---|---|---|
| Critical Incident | System completely down or core functionality severely impacted, preventing all laboratory operations. | 15 minutes (initial acknowledgement) | 4 hours (resolution or workaround) | Level 2 Support -> LIMS Project Manager -> Executive Management |
| Major Incident | Significant impairment of key LIMS functions, impacting the efficiency and reliability of major laboratory processes. | 30 minutes (initial acknowledgement) | 8 business hours (resolution or workaround) | Level 2 Support -> LIMS Project Manager |
| Minor Incident | An issue with non-critical functionality, a cosmetic bug, or a minor performance degradation that does not impede core laboratory operations. | 2 business hours (initial acknowledgement) | 3 business days (resolution or workaround) |
Key Definitions
- Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Local Time), excluding public holidays.
- Critical Incident: A severe disruption to LIMS functionality that renders the system unusable or causes significant data loss, impacting the ability to perform core laboratory processes.
- Major Incident: A significant disruption to LIMS functionality that impairs core laboratory processes but does not render the system entirely unusable.
- Minor Incident: An issue affecting non-core LIMS functionality, a performance degradation, or a bug that does not significantly impact core laboratory processes.
- Uptime: The percentage of time the LIMS is available and operational for users.
- Downtime: The period during which the LIMS is unavailable or not operational.
- Resolution: The time taken to fix an incident and restore LIMS functionality to an acceptable level.
- Workaround: A temporary solution that allows users to continue performing essential tasks despite an ongoing incident.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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