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Verified Service Provider in Cabo Verde
PACS Installation & Configuration Service in Cabo Verde
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust PACS Infrastructure Deployment
We ensure seamless PACS installation and configuration on robust server infrastructure, guaranteeing high availability and optimal performance for medical image management in Cabo Verde's healthcare facilities.
Advanced Data Security & Compliance
Our service prioritizes secure PACS configuration, implementing advanced encryption and access controls to safeguard sensitive patient data, adhering to international privacy standards relevant to Cabo Verde.
Optimized DICOM Workflow Integration
We expertly configure PACS to integrate flawlessly with existing imaging modalities, ensuring efficient DICOM image acquisition, storage, retrieval, and distribution across all departments in Cabo Verdean hospitals and clinics.
What Is Pacs Installation & Configuration Service In Cabo Verde?
PACS Installation & Configuration Service in Cabo Verde refers to the specialized technical service focused on the deployment, setup, and optimization of Picture Archiving and Communication Systems (PACS) within healthcare facilities in the Republic of Cabo Verde. A PACS is an IT system used for storing, retrieving, managing, distributing, and displaying medical images. This service ensures that the PACS infrastructure is correctly installed, integrated with existing hospital IT systems (such as Electronic Health Records - EHR), and configured to meet the specific operational requirements and regulatory standards applicable in Cabo Verde. It encompasses hardware provisioning, software installation, network setup, user training, and ongoing support to enable efficient medical imaging workflows and data management.
| Who Needs the Service | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals and Clinics in Cabo Verde: Public and private healthcare institutions requiring a centralized system for managing medical imaging data. | New PACS Deployment: Establishing a PACS from scratch in a newly built or expanding healthcare facility. | Upgrade or Replacement of Existing PACS: Migrating from an outdated or inadequate PACS solution to a modern, more capable system. | Integration of New Imaging Modalities: Adding new X-ray, CT, MRI, or other imaging equipment that needs to be connected to the PACS. | Enhancing Diagnostic Efficiency: Streamlining the process of image access and review for radiologists and referring physicians. | Improving Patient Care: Enabling faster diagnoses and treatment planning through readily accessible imaging studies. | Compliance and Data Management: Ensuring adherence to data storage, retention, and privacy regulations (e.g., related to medical records). | Disaster Recovery and Business Continuity: Implementing robust archiving and backup strategies for medical images. | Remote Access Solutions: Configuring PACS for secure remote viewing by specialists or for inter-facility consultations. | Research and Education: Providing a platform for medical imaging research and teaching purposes. |
Key Components of PACS Installation & Configuration Service
- System Design and Planning: Assessing existing infrastructure, defining PACS architecture (client-server, web-based), determining storage requirements (RAID configurations, network-attached storage - NAS, storage area network - SAN), and selecting appropriate hardware and software components.
- Hardware Installation: Physical setup of servers, workstations, network switches, routers, and any specialized imaging modalities interfaces (e.g., DICOM gateways).
- Software Deployment: Installation and licensing of the PACS server software, image viewers/workstations, archival software, and database management systems.
- Network Integration: Configuring network protocols (TCP/IP, DICOM), ensuring secure connectivity between modalities, PACS servers, workstations, and the hospital network. Firewall configuration and bandwidth optimization are critical.
- DICOM Conformance and Integration: Ensuring all connected medical imaging devices (X-ray, CT, MRI, Ultrasound, etc.) conform to DICOM standards and are correctly configured to send images to the PACS and receive worklists. Integration with modality workstations for image acquisition and verification.
- EHR/HIS Integration: Implementing interfaces (HL7, FHIR) to link PACS with the hospital's Electronic Health Record (EHR) or Hospital Information System (HIS) for seamless access to patient data and imaging studies.
- User and Workflow Configuration: Setting up user accounts, defining access permissions, configuring study routing rules, image compression settings, and viewer preferences to align with departmental workflows.
- Data Migration: Planning and executing the transfer of legacy medical images from older systems or archives into the new PACS.
- Testing and Validation: Rigorous testing of all system components, image acquisition, retrieval, display, storage, and network performance. User acceptance testing (UAT) to ensure functionality meets requirements.
- Training and Documentation: Providing comprehensive training to radiologists, technicians, IT staff, and other end-users. Generating system manuals and documentation.
- Post-Installation Support and Optimization: Offering initial support, performance monitoring, troubleshooting, and ongoing system optimization to ensure reliability and efficiency.
Who Needs Pacs Installation & Configuration Service In Cabo Verde?
In the picturesque landscape of Cabo Verde, healthcare providers, research institutions, and diagnostic imaging facilities are increasingly recognizing the critical need for robust Picture Archiving and Communication System (PACS) installation and configuration services. As the region embraces advanced medical technologies to enhance patient care and operational efficiency, a professionally managed PACS infrastructure becomes indispensable. This service ensures seamless integration of imaging equipment, secure storage and retrieval of medical images, and efficient access for radiologists, clinicians, and referring physicians, ultimately leading to improved diagnostic accuracy and streamlined workflows.
| Target Customer Type | Key Departments Benefiting |
|---|---|
| Hospitals (Public and Private) | Radiology, Cardiology, Neurology, Oncology, Orthopedics, Emergency Department, IT Department |
| Clinics with Imaging Capabilities | Radiology, Referring Physician Offices, Administration, IT Department |
| Diagnostic Imaging Centers | Radiology, Technologists, Referring Physician Liaison, Administration, IT Department |
| Specialty Medical Centers | Specific Medical Specialty Department (e.g., Cardiology for echo and cath lab images), Radiology, IT Department |
| Government Health Agencies | Public Health Monitoring, Disease Surveillance, Health Record Management, IT Department |
| Medical Research Institutions | Research Imaging Labs, Data Management, IT Department |
| Veterinary Clinics | Radiology, Technologists, Veterinarians, IT Department |
Target Customers for PACS Installation & Configuration Services in Cabo Verde
- Hospitals (Public and Private)
- Clinics with Imaging Capabilities
- Diagnostic Imaging Centers
- Specialty Medical Centers (e.g., Cardiology, Oncology)
- Government Health Agencies
- Medical Research Institutions
- Veterinary Clinics (for advanced imaging needs)
Pacs Installation & Configuration Service Process In Cabo Verde
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services provided in Cabo Verde, from the initial client inquiry to the final system execution and handover. The process is designed to ensure a smooth and efficient deployment, meeting the specific needs of healthcare facilities.
| Phase | Key Activities | Deliverables | Estimated Duration (Typical) |
|---|---|---|---|
| Initial contact, requirement gathering, needs understanding. | Needs assessment summary, preliminary scope. | 1-3 business days |
| Technical infrastructure review, physical site evaluation. | Detailed site survey report, technical assessment. | 3-7 business days |
| Solution design, cost estimation, proposal generation. | Formal proposal document, detailed quotation. | 5-10 business days |
| Contract signing, project planning, team alignment. | Signed contract, detailed project plan, communication matrix. | 3-5 business days |
| Hardware/software ordering, pre-configuration, environment setup. | Procured equipment, pre-configured components, prepared infrastructure. | 2-6 weeks (dependent on lead times) |
| System installation, modality integration, user setup. | Installed and configured PACS, integrated modalities, active user accounts. | 1-4 weeks (dependent on complexity and number of modalities) |
| Functional testing, workflow testing, UAT. | Test reports, UAT sign-off. | 1-2 weeks |
| End-user and administrator training. | Trained personnel, user manuals, technical documentation. | 3-5 business days |
| System launch, initial support. | Operational PACS, support plan in place. | 1-2 weeks of intensive support, ongoing thereafter |
| Project review, feedback collection, system tuning. | Project review report, optimization recommendations. | Ongoing |
PACS Installation & Configuration Service Process in Cabo Verde
- 1. Inquiry & Initial Consultation:
- Client expresses interest in PACS installation and configuration.
- Initial meeting (virtual or in-person) to understand client needs, facility size, existing infrastructure, budget, and desired functionalities.
- Preliminary discussion on PACS requirements, including modality integration, storage needs, user roles, and reporting capabilities.
- 2. Needs Assessment & Site Survey:
- Detailed technical assessment of the client's IT infrastructure (network, servers, workstations, existing imaging modalities).
- On-site survey to evaluate physical space requirements for servers, network cabling, and potential equipment placement.
- Identification of potential challenges and risks.
- 3. Proposal & Quotation:
- Development of a comprehensive proposal detailing the recommended PACS solution, including hardware, software, licensing, and integration services.
- Customized quotation outlining costs, payment terms, and project timelines.
- Presentation and discussion of the proposal with the client, addressing any questions or concerns.
- 4. Contract Agreement & Planning:
- Formalization of the agreement through a signed contract.
- Detailed project planning, including resource allocation, scheduling of activities, and establishment of key performance indicators (KPIs).
- Kick-off meeting with the client's project team to align expectations and define communication protocols.
- 5. Procurement & Preparation:
- Ordering of all necessary hardware (servers, storage, networking equipment) and software licenses.
- Pre-configuration and testing of hardware and software components in a controlled environment.
- Preparation of the client's IT infrastructure according to the project plan (e.g., network configuration, firewall rules).
- 6. Installation & Integration:
- Physical installation of PACS servers, storage devices, and networking equipment.
- Installation and configuration of the PACS software.
- Integration of PACS with existing imaging modalities (e.g., X-ray, CT, MRI, Ultrasound) using DICOM standards.
- Configuration of user accounts, roles, and permissions.
- 7. Testing & Validation:
- Comprehensive testing of all PACS functionalities, including image acquisition, archiving, retrieval, viewing, and manipulation.
- Workflow validation to ensure seamless image transfer and access for clinicians.
- Performance testing and optimization.
- User Acceptance Testing (UAT) with key stakeholders from the client's facility.
- 8. Training & Knowledge Transfer:
- Training sessions for end-users (radiologists, technicians, clinicians) on how to effectively use the PACS system.
- Training for IT administrators on system maintenance, troubleshooting, and basic configuration.
- Provision of user manuals and technical documentation.
- 9. Go-Live & Post-Installation Support:
- Formal handover of the operational PACS system.
- On-site or remote support during the initial go-live period to address any immediate issues.
- Establishment of ongoing support mechanisms, including help desk, maintenance contracts, and software updates.
- 10. Review & Optimization:
- Post-implementation review to assess project success against defined KPIs.
- Collection of client feedback for continuous improvement.
- Periodic optimization and fine-tuning of the PACS system based on usage patterns and evolving needs.
Pacs Installation & Configuration Service Cost In Cabo Verde
The cost of PACS (Picture Archiving and Communication System) installation and configuration services in Cabo Verde can vary significantly based on several factors. These factors influence the complexity of the project, the duration of the service engagement, and the expertise required from the service provider. Understanding these elements is crucial for obtaining accurate quotes and budgeting effectively for PACS implementation in healthcare facilities across the archipelago.
| Service Component | Estimated Cost Range (CVE - Cape Verdean Escudo) | Notes |
|---|---|---|
| Initial Consultation & Site Assessment | 50,000 - 200,000 CVE | Varies based on facility size and complexity of existing infrastructure. |
| PACS Software Installation & Basic Configuration | 300,000 - 1,500,000 CVE | Covers standard setup, user roles, and basic settings for a moderate-sized facility. |
| Advanced Configuration & Workflow Optimization | 200,000 - 800,000 CVE | Includes customization for specific departmental needs and optimization of diagnostic workflows. |
| Integration with EHR/RIS and other Systems | 400,000 - 2,000,000 CVE+ | Highly dependent on the number and complexity of systems to be integrated. Can be a significant cost driver. |
| Data Migration (from existing systems) | 150,000 - 1,000,000 CVE+ | Depends on the volume of data, its format, and the complexity of the migration process. |
| User Training (per session/group) | 75,000 - 250,000 CVE | Cost per training session or per group of users, depending on the depth of training. |
| Post-Installation Support & Maintenance (Annual Contract) | 300,000 - 1,500,000 CVE+ | Often a percentage of the initial software/service cost, covering technical support, updates, and bug fixes. |
| Project Management & Consulting | 250,000 - 1,000,000 CVE+ | For larger projects, dedicated project management and IT consulting fees are applicable. |
| Total Estimated Project Cost (Small to Medium Facility) | 1,000,000 - 5,000,000 CVE | A general range for a typical installation and configuration in a moderately sized clinic or hospital department. |
| Total Estimated Project Cost (Large Hospital/Advanced Setup) | 5,000,000 - 15,000,000 CVE+ | For comprehensive implementations in larger healthcare institutions with extensive integration and customization needs. |
Key Factors Influencing PACS Installation & Configuration Costs in Cabo Verde
- Scope and Size of the Facility: Larger hospitals or imaging centers with multiple departments, a higher volume of imaging studies, and more advanced imaging modalities will naturally incur higher costs due to the increased complexity of integration, data migration, and user training.
- Number of Imaging Modalities and Workstations: The more imaging machines (e.g., X-ray, CT, MRI, Ultrasound) and the greater the number of diagnostic workstations requiring PACS access, the more extensive the installation and configuration will be, impacting the overall cost.
- Data Migration Requirements: If an existing PACS or RIS (Radiology Information System) needs to be migrated, the volume and format of historical data will significantly influence the effort and time required for a successful transition, adding to the cost.
- Integration with Existing IT Infrastructure: The need to integrate the PACS with other hospital systems, such as Electronic Health Records (EHR), billing systems, or laboratory information systems, can add complexity and require specialized configuration, thus increasing costs.
- Customization and Workflow Optimization: Tailoring the PACS to specific departmental workflows, creating custom reports, or implementing advanced features beyond standard functionality will require additional development and configuration effort, leading to higher service charges.
- Vendor and Service Provider: Different PACS vendors and local IT service providers in Cabo Verde will have varying pricing structures, overheads, and levels of expertise. Specialized healthcare IT companies may command higher fees but offer more comprehensive and experienced services.
- Level of Support and Training: The extent of post-installation support, including initial user training, ongoing technical assistance, and system maintenance agreements, will be a significant component of the overall cost.
- Hardware and Network Infrastructure: While not strictly installation/configuration, the cost of any necessary upgrades or new hardware (servers, network equipment, storage) required to support the PACS will be a related expense. The service provider might also include assessment and recommendation for these.
- Project Management and Consulting: For larger or more complex implementations, dedicated project management and IT consulting services are often included, which adds to the overall cost but ensures a smoother project execution.
- Geographic Location within Cabo Verde: While less of a primary driver, for remote or less accessible locations, travel and logistical costs for the service team might be factored into the pricing.
Affordable Pacs Installation & Configuration Service Options
Navigating the world of Picture Archiving and Communication Systems (PACS) can seem daunting, especially when budget is a primary concern. This guide explores affordable PACS installation and configuration service options, focusing on how value bundles and smart cost-saving strategies can make this essential technology accessible to healthcare providers of all sizes. We'll break down what constitutes a value bundle and provide actionable advice to help you get the most out of your PACS investment without breaking the bank.
| Service Component | Typical Value Bundle Inclusion | Cost-Saving Approach |
|---|---|---|
| PACS Software License | Core viewing, archiving, and workflow tools | Negotiate perpetual vs. subscription; phased feature rollout |
| Image Archiving Storage | Sufficient initial storage capacity | Cloud-based solutions; tiered storage options; negotiate storage scaling |
| Workstation Hardware/Software | Pre-configured viewing workstations | Utilize existing compatible hardware; consider refurbished units; BYOD policy exploration |
| Installation & Deployment | On-site or remote setup and integration | Phased installation; vendor-provided remote assistance; internal IT support for basic tasks |
| Configuration & Customization | Basic workflow setup | Focus on essential customizations; vendor-provided templates; post-installation optimization services |
| User Training | Basic administrator and end-user training | Train-the-trainer programs; online learning modules; role-specific training |
| Ongoing Support & Maintenance | Limited remote technical support | Negotiate tiered support plans; explore community forums; annual maintenance contract review |
Understanding Value Bundles and Cost-Saving Strategies
- What is a PACS Value Bundle? A value bundle typically combines essential PACS components and services into a pre-packaged offering, often at a discounted rate compared to purchasing each item individually. These bundles are designed to provide a comprehensive solution for common needs, simplifying the procurement process and offering predictable costs.
- Key Components of a Typical Value Bundle:
- Core PACS Software: The fundamental system for image acquisition, storage, retrieval, and viewing.
- Image Archiving Solution: Secure, scalable storage for medical images.
- Basic Workstation Configuration: Pre-configured workstations for image viewing and analysis.
- Installation and Initial Configuration: Professional setup of the PACS software and hardware.
- Basic User Training: Essential training for PACS administrators and end-users.
- Remote Support (Limited): Initial or time-bound technical assistance.
- Cost-Saving Strategies for PACS Installation & Configuration:
- Prioritize Essential Features: Identify 'must-have' functionalities versus 'nice-to-have' features. Avoid overspending on modules you won't immediately utilize.
- Phased Implementation: Consider rolling out the PACS in stages. Start with a core set of functionalities and expand as your needs and budget grow.
- Leverage Open-Source Options (with caution): While less common for full-fledged PACS, exploring open-source components for specific aspects (e.g., viewer) can reduce software licensing costs, but requires significant in-house IT expertise for integration and support.
- Negotiate Vendor Contracts: Don't be afraid to negotiate pricing, service level agreements (SLAs), and payment terms. Ask about discounts for multi-year contracts or bundled purchases.
- Consider Pre-owned or Refurbished Hardware: For less critical components or initial setups, reputable vendors may offer certified refurbished hardware at a lower cost.
- Optimize Network Infrastructure: Ensure your existing network can support the demands of a PACS. Upgrading your network might be necessary, but sometimes a well-configured existing network can suffice.
- Cloud-Based vs. On-Premise: Cloud PACS solutions can offer lower upfront hardware costs and predictable subscription fees, shifting expenses from capital to operational. Evaluate which model best suits your financial and IT capabilities.
- DIY Configuration (with expert guidance): For organizations with a skilled IT team, some configuration tasks might be handled internally, reducing professional service fees. However, crucial aspects like security and integration should always involve expert oversight.
- Seek Vendor-Specific Training: Instead of generic training, focus on the specific modules and workflows of the chosen PACS. This ensures relevant and efficient learning.
- Explore Government or Grant Programs: Investigate if your region or healthcare sector offers grants or funding opportunities for technology upgrades, including PACS.
- Importance of Comprehensive Planning: Thoroughly assess your current workflow, imaging modalities, user needs, and future growth plans before selecting a PACS and service provider. This prevents costly reconfigurations later.
Verified Providers In Cabo Verde
Navigating healthcare options in a new country can be daunting. Cabo Verde, with its growing tourism and expatriate community, has seen an increase in healthcare providers. Ensuring you are accessing quality care is paramount. This is where verified providers, such as those partnered with Franance Health, stand out. Franance Health rigorously vets its network to guarantee that all listed providers meet high standards of medical expertise, ethical practice, and patient care. Choosing a Franance Health credentialed provider in Cabo Verde offers peace of mind, knowing you are in capable hands. Their credentialing process examines qualifications, experience, regulatory compliance, and patient feedback, making them a reliable indicator of excellence in healthcare.
| Provider Type | Key Credentials Verified by Franance Health | Benefits for Patients |
|---|---|---|
| Hospitals & Clinics | Accreditation status, adherence to safety protocols, qualified medical staff, advanced equipment availability. | Access to comprehensive medical services, emergency care, surgical procedures, and specialized treatments with confidence in quality and safety. |
| Specialist Doctors | Medical degrees and certifications, board certifications, years of practice, specializations, patient reviews (where applicable). | Consultation with highly qualified specialists in fields such as cardiology, dermatology, pediatrics, and more, ensuring expert diagnosis and treatment. |
| Diagnostic Laboratories | Licensing and regulatory compliance, quality control measures, accuracy of results, trained technicians. | Reliable and accurate diagnostic testing, crucial for timely and effective medical interventions. |
| Emergency Medical Services | Availability of trained paramedics and medical personnel, well-equipped ambulances, rapid response times, established protocols. | Swift and professional medical assistance during emergencies, maximizing chances of a positive outcome. |
Why Choose Franance Health Credentialed Providers in Cabo Verde?
- Uncompromising Quality: Franance Health's stringent vetting ensures providers meet international standards of medical excellence.
- Trust and Reliability: Access healthcare professionals who have undergone a thorough background and credentialing check.
- Patient-Centric Care: Providers are chosen for their commitment to ethical practices and patient well-being.
- Peace of Mind: Eliminates the guesswork in finding reputable healthcare in an unfamiliar environment.
- Comprehensive Network: Franance Health partners with a wide range of specialists and facilities to meet diverse healthcare needs.
Scope Of Work For Pacs Installation & Configuration Service
This Scope of Work (SOW) outlines the services to be provided for the successful installation and configuration of the Picture Archiving and Communication System (PACS). It details the technical deliverables, standard specifications, and project phases involved in ensuring a fully functional and integrated PACS environment. The objective is to establish a robust system capable of acquiring, storing, distributing, and displaying medical images and associated data efficiently and securely.
| Deliverable | Description | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|
| PACS Server Installation Report | Documentation of the physical and virtual installation of the PACS server hardware and operating system. | Server hardware meets minimum specifications (CPU, RAM, Storage), OS is licensed and configured per best practices, network connectivity is established and verified. | Server is powered on, OS is accessible, basic network connectivity confirmed. |
| PACS Software Installation and Configuration | Installation and configuration of the core PACS software, including image acquisition modules, archive management, and viewer. | All specified PACS modules are installed, database is set up, user roles and permissions are defined, DICOM network listeners are configured. | PACS software starts successfully, archive is accessible, basic image transfer tests are performed. |
| Image Acquisition Integration (Modality Connectivity) | Establishing connectivity between medical imaging modalities (e.g., X-ray, CT, MRI) and the PACS. | DICOM communication protocols are configured on modalities and PACS, successful AE title and IP address resolution, test images are successfully acquired. | Successful transfer of at least 5 test images from each connected modality, with correct patient information and image metadata. |
| DICOM Conformance Statements | Providing documented evidence of the PACS system's adherence to DICOM standards. | Detailed DICOM Conformance Statement for the PACS server and any relevant network services. | Statement is provided and reviewed by the client's IT team. |
| PACS Viewer Installation and Configuration | Deployment and configuration of PACS viewer software on client workstations. | Viewer is installed on all designated workstations, user profiles are configured, network access to the PACS archive is verified. | Viewer launches successfully, can connect to the PACS archive, and display a sample image. |
| User Access and Security Configuration | Setting up user accounts, roles, and permissions to control access to the PACS. | User accounts created with appropriate access levels, security policies are implemented (e.g., password complexity), audit logging is enabled. | Users can log in with their assigned credentials and access only authorized functionalities and images. |
| System Performance Tuning and Optimization | Adjusting system parameters to ensure optimal performance for image retrieval and storage. | Database indexing is optimized, network bandwidth utilization is monitored, and system responsiveness is within acceptable limits. | Average image retrieval time for a typical study is below [X] seconds, system load is within acceptable thresholds during peak hours. |
| Backup and Disaster Recovery Configuration | Implementing and configuring automated backup procedures and disaster recovery mechanisms. | Backup schedules are defined and tested, recovery procedures are documented and verified, offsite backup solution (if applicable) is configured. | Successful execution of a test backup and a simulated restore of critical data. |
| System Administration and Maintenance Guide | Documentation providing instructions for day-to-day system administration and routine maintenance. | Includes procedures for user management, archiving, troubleshooting, and system updates. | Guide is clear, comprehensive, and reviewed by client administrators. |
| Final System Acceptance Report | Formal documentation signifying the successful completion of installation and configuration, and client acceptance of the system. | All previous deliverables have been met and accepted, system is operating as per requirements. | Signed acceptance form by authorized client representative. |
Project Phases and Key Activities
- Phase 1: Planning and Design
- Phase 2: Hardware and Software Installation
- Phase 3: System Configuration and Integration
- Phase 4: Testing and Validation
- Phase 5: Training and Handover
- Phase 6: Post-Installation Support
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the agreed-upon service levels for the PACS Installation & Configuration Service provided by [Your Company Name] to [Client Company Name]. This SLA defines response times for issues and uptime guarantees for the PACS environment post-installation and configuration.
| Issue Severity Level | Description | Response Time Target | Resolution Target | Uptime Guarantee |
|---|---|---|---|---|
Key Service Parameters
- Service Covered: PACS Installation & Configuration Service, including initial setup, network integration, workstation configuration, DICOM routing, and basic user training for accessing the PACS.
- Service Hours: 24x7x365 (unless otherwise specified for planned maintenance).
- Support Channels: Phone, Email, and a designated online support portal.
- Defined PACS Environment: Refers to the server(s), database, network interfaces, and any client workstations directly configured as part of this installation and configuration project.
In-Depth Guidance
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