Home/Services/Installation Commissioning Acceptance/HL7 Interface Coordination Service in Cabo Verde
Verified Service Provider in Cabo Verde
HL7 Interface Coordination Service in Cabo Verde
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Streamlined Patient Data Exchange
Successfully implemented HL7 v2.x and FHIR interfaces for seamless interoperability between Ministry of Health electronic health record systems and regional healthcare providers in Cabo Verde. This ensures real-time access to critical patient information, improving diagnosis and treatment continuity.
Enhanced Public Health Surveillance
Developed and deployed HL7 messaging solutions to enable the automated transmission of laboratory and epidemiological data to national public health agencies. This significantly accelerates disease outbreak detection and response, bolstering public health security across the archipelago.
Standardized Healthcare Data Management
Led the technical coordination for the adoption and implementation of HL7 standards for all digital health initiatives in Cabo Verde. This established a unified data language, reducing integration complexities, minimizing data silos, and paving the way for advanced data analytics and research.
What Is Hl7 Interface Coordination Service In Cabo Verde?
The HL7 Interface Coordination Service in Cabo Verde refers to the set of activities and expertise required to facilitate the standardized exchange of electronic health information (EHI) between disparate healthcare information systems within the nation. This service ensures interoperability, enabling seamless and secure data flow for improved patient care, public health surveillance, and administrative efficiency. It is crucial for the successful implementation and ongoing operation of any healthcare information exchange initiative that adheres to the Health Level Seven (HL7) standards.
| Who Needs the Service | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Healthcare Providers (Hospitals, Clinics, Laboratories): To enable interoperability between their internal clinical and administrative systems, and with external entities. | Electronic Health Record (EHR) System Vendors: To ensure their systems can effectively exchange data with other healthcare applications as per HL7 standards. | National Health Information Exchange (HIE) Initiatives: To build and maintain the backbone infrastructure for nationwide health data sharing. | Public Health Agencies: To facilitate the collection and analysis of epidemiological data for disease surveillance and public health interventions. | Government Health Ministries/Authorities: To oversee and regulate the interoperability of healthcare information systems and promote data-driven healthcare policy. | Healthcare IT Consultants and Service Providers: Offering expertise in HL7 integration and interface management. | Research Institutions: To access aggregated and anonymized health data for clinical research purposes. | Emergency Medical Services: For seamless transfer of patient information during emergencies. | Pharmacies: To exchange prescription data with providers and insurers. | Insurance Providers: To facilitate claims processing and verification by exchanging patient eligibility and service utilization data. |
| Patient Admission, Discharge, Transfer (ADT) Messaging: Real-time notification of patient demographic and encounter changes between systems. | Order Entry and Results Reporting: Electronic submission of laboratory, radiology, and other diagnostic orders, and receipt of results. | Medication Reconciliation and Administration: Exchange of medication lists and administration records. | Clinical Document Sharing: Secure exchange of clinical notes, discharge summaries, and consultation reports. | Public Health Reporting: Automated submission of notifiable disease data to public health authorities. | Immunization Registries: Exchange of immunization records for tracking and public health monitoring. | Cancer Registries: Reporting of cancer diagnoses and treatment data for surveillance and research. | Health Information Exchange (HIE) Participation: Contributing to and retrieving patient data from a regional or national HIE. | Provider Directory Services: Exchange of information about healthcare providers and their affiliations. | Care Coordination: Sharing patient information among multidisciplinary care teams to ensure continuity of care. |
Key Components and Responsibilities
- Standards Interpretation and Implementation: Ensuring adherence to relevant HL7 standards (e.g., v2.x, FHIR) for message formatting, data types, and transmission protocols.
- System Integration and Mapping: Designing, configuring, and deploying interfaces between diverse Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), and other clinical or administrative applications.
- Data Transformation and Validation: Implementing logic to map data from source systems to the HL7 standard and vice-versa, including data validation rules to ensure accuracy and completeness.
- Message Routing and Orchestration: Establishing mechanisms for routing HL7 messages to their intended destinations, potentially involving message brokers or middleware solutions.
- Security and Privacy Compliance: Implementing security measures such as encryption, authentication, and access control to protect sensitive EHI, in compliance with local and international regulations (e.g., GDPR principles, if applicable to data handling).
- Testing and Quality Assurance: Developing and executing comprehensive test plans to verify interface functionality, data integrity, and performance under various scenarios.
- Monitoring and Troubleshooting: Establishing systems for real-time monitoring of interface activity, identifying and resolving errors, and performing root cause analysis for interface failures.
- Documentation and Training: Creating detailed documentation for interfaces, workflows, and troubleshooting procedures, and providing training to IT staff and end-users.
- Governance and Change Management: Participating in the establishment and enforcement of interface governance policies and managing the lifecycle of interface changes and updates.
- Liaison with Stakeholders: Acting as a technical point of contact for healthcare providers, system vendors, and national health authorities to address interface-related issues and requirements.
Who Needs Hl7 Interface Coordination Service In Cabo Verde?
HL7 Interface Coordination Services are crucial for healthcare organizations in Cabo Verde looking to streamline data exchange between disparate health information systems. These services ensure interoperability, improve data accuracy, and facilitate efficient patient care management. They are particularly vital for entities dealing with complex IT infrastructures or aiming to connect with external partners for better health outcomes. This service acts as a central point of contact and expertise for all HL7-related integrations, from initial planning and design to implementation, testing, and ongoing maintenance. This reduces the burden on internal IT teams and ensures compliance with healthcare data standards.
| Target Customer | Key Departments Involved |
|---|---|
| Public Healthcare Providers | IT Department, Clinical Informatics, Health Information Management (HIM), Pharmacy, Laboratory Services, Radiology |
| Private Healthcare Institutions | IT Department, Administration, Patient Registration, Billing, Medical Records, Departmental Leads (e.g., Cardiology, Oncology) |
| National Health Information Exchange Initiatives | IT Operations, Data Governance, Project Management, Interoperability Specialists, Security Team |
| Pharmaceutical Companies and Distributors | IT Department, Supply Chain Management, Regulatory Affairs, Pharmacovigilance, Sales & Marketing (for data analytics) |
| Medical Device Manufacturers | Product Development, Software Engineering, IT Support, Clinical Affairs, Sales |
| Health Insurance Providers | IT Department, Claims Processing, Provider Relations, Underwriting, Actuarial Department |
| Research Institutions and Academia | IT Department, Research Coordinators, Data Analysts, Principal Investigators, Ethics Committees |
Target Customers and Departments for HL7 Interface Coordination Services in Cabo Verde
- {"description":"Government-run hospitals, clinics, and health centers that manage a large patient population and utilize various electronic health record (EHR) systems.","customerType":"Public Healthcare Providers"}
- {"description":"Private hospitals, specialized clinics, and diagnostic centers that aim to improve operational efficiency and patient data management through integrated systems.","customerType":"Private Healthcare Institutions"}
- {"description":"Organizations responsible for building and maintaining a national or regional health information exchange (HIE) platform, requiring robust interface management.","customerType":"National Health Information Exchange Initiatives"}
- {"description":"Entities involved in drug supply chain management and pharmacovigilance, needing to exchange data with healthcare providers for inventory, prescriptions, and adverse event reporting.","customerType":"Pharmaceutical Companies and Distributors"}
- {"description":"Companies producing medical devices that generate patient data, requiring secure and standardized interfaces for integration with EHRs and other clinical systems.","customerType":"Medical Device Manufacturers"}
- {"description":"Insurance companies seeking to automate claims processing, pre-authorization, and eligibility verification by integrating with provider systems.","customerType":"Health Insurance Providers"}
- {"description":"Organizations conducting health research that require access to de-identified or aggregated patient data from multiple sources.","customerType":"Research Institutions and Academia"}
Hl7 Interface Coordination Service Process In Cabo Verde
The HL7 Interface Coordination Service in Cabo Verde is designed to facilitate the secure and standardized exchange of health information between different healthcare systems. This workflow outlines the process from an initial inquiry to the successful execution and ongoing management of an HL7 interface.
| Phase | Description | Key Activities | Responsible Parties | Deliverables/Outcomes |
|---|---|---|---|---|
| Initial contact from a healthcare provider or system vendor seeking to establish an HL7 interface. | Gathering requirements, understanding the purpose of the interface, identifying systems involved, assessing data types and volumes, clarifying regulatory compliance needs (e.g., privacy). | Inquiring Organization (Healthcare Provider/Vendor), HL7 Interface Coordination Service (HICS) Team. | Requirement document, scope of work, initial feasibility report. |
| Detailed analysis of the participating systems and defining how data will be translated between them. | Identifying source and target systems, understanding their HL7 version support, defining data elements to be exchanged, creating data mapping specifications (e.g., patient demographics, lab results, medications). | HICS Team, System Administrators of participating systems, Data Analysts. | System inventory, data mapping documents, HL7 message structure definitions (ADT, ORU, etc.). |
| Building the technical components that enable HL7 message transmission. | Developing the interface engine configuration, writing any necessary custom code or scripts, establishing secure communication protocols (e.g., MLLP, FHIR APIs), defining message transformations. | HICS Development Team, Technical Leads of participating systems. | Interface engine configuration files, custom code, communication protocols configuration. |
| Rigorous testing to ensure data accuracy, integrity, and completeness. | Unit testing of individual components, integration testing between systems, end-to-end testing of the entire workflow, User Acceptance Testing (UAT) by healthcare professionals, performance testing. | HICS Testing Team, Participating System Users, Quality Assurance Specialists. | Test plans, test cases, test results reports, UAT sign-off. |
| Implementing the tested interface into the production environment. | Scheduling the go-live date, preparing the production environment, deploying the interface, conducting final checks, providing initial on-site or remote support. | HICS Operations Team, System Administrators, IT Support Staff. | Deployed HL7 interface, go-live checklist, initial operational status report. |
| Continuous oversight of the interface's performance and ensuring ongoing functionality. | Real-time monitoring of message flow, error detection and resolution, performance tuning, applying software updates and patches to interface engines, periodic data audits. | HICS Operations Team, System Administrators, HICS Support Staff. | Performance dashboards, incident logs, maintenance schedules, updated documentation. |
| Providing continuous support and identifying opportunities for improvement. | Responding to user queries and issues, troubleshooting complex problems, training new staff, evaluating interface efficiency, planning for future upgrades or expansions, implementing new data exchange requirements. | HICS Support Team, Participating System Users, HICS Management. | Support tickets, resolution reports, training materials, optimization recommendations, upgrade plans. |
HL7 Interface Coordination Service Workflow in Cabo Verde
- Inquiry and Needs Assessment
- System Identification and Data Mapping
- Interface Design and Development
- Testing and Validation
- Deployment and Go-Live
- Monitoring and Maintenance
- Ongoing Support and Optimization
Hl7 Interface Coordination Service Cost In Cabo Verde
The cost of HL7 interface coordination services in Cabo Verde can vary significantly based on several key factors. These factors influence the overall pricing structure, making it essential for organizations to understand them when budgeting for such services. The complexity of the integration, the volume of data to be processed, the specific HL7 message types required, the level of customization needed, and the vendor's experience and reputation all play a crucial role in determining the final cost. Additionally, ongoing maintenance and support agreements will add to the long-term expense.
| Service Component | Estimated Range (CVE) | Notes |
|---|---|---|
| Initial Setup & Configuration | 75,000 - 250,000 CVE | One-time cost, varies by complexity and vendor. |
| Custom Interface Development | 150,000 - 500,000+ CVE | Per interface or per integration point, depending on customization level. |
| Data Mapping & Transformation | 50,000 - 150,000 CVE | Can be a recurring effort if data formats change. |
| Testing & Quality Assurance | 75,000 - 200,000 CVE | Crucial for ensuring accuracy, often billed hourly or per phase. |
| Training & Documentation | 30,000 - 80,000 CVE | One-time cost, can be bundled. |
| Ongoing Maintenance & Support (Monthly) | 20,000 - 100,000+ CVE | Service level agreement (SLA) dependent, includes bug fixes, updates, and monitoring. |
| Project Management | Varies based on project size | Often a percentage of the total project cost. |
Key Pricing Factors for HL7 Interface Coordination in Cabo Verde
- Complexity of the Integration: Integrating with legacy systems, multiple data sources, or highly specialized healthcare applications will generally incur higher costs than simpler integrations.
- Data Volume and Throughput: The sheer amount of data that needs to be exchanged and the speed at which it needs to be processed will impact the resources and infrastructure required, thus affecting cost.
- HL7 Message Types: The specific HL7 message types (e.g., ADT, ORM, ORU, DFT) and their complexity will influence development and testing efforts.
- Customization Requirements: Standard HL7 interfaces might be off-the-shelf, but custom mapping, data transformation, or specific workflow integrations will increase costs.
- Vendor Experience and Expertise: Established vendors with proven track records in HL7 integration and a deep understanding of the healthcare landscape in Cabo Verde may command higher fees.
- Project Scope and Duration: The overall size and length of the integration project will directly correlate with the total service cost.
- Implementation and Testing: The effort involved in setting up, configuring, and rigorously testing the interface to ensure data accuracy and reliability.
- Training and Documentation: Providing training to staff and comprehensive documentation for the interface is often included and contributes to the cost.
- Ongoing Maintenance and Support: Post-implementation support, bug fixes, updates, and performance monitoring are typically billed on a recurring basis.
- Regulatory Compliance: Ensuring compliance with local healthcare regulations and data privacy laws can add complexity and cost.
Affordable Hl7 Interface Coordination Service Options
Navigating the complexities of HL7 interface coordination can be a significant undertaking, especially for organizations with budget constraints. Fortunately, there are affordable service options available that prioritize efficient communication and data exchange without breaking the bank. These services often leverage value bundles, which are pre-packaged offerings designed to provide comprehensive support at a predictable cost. Understanding these bundles and adopting smart cost-saving strategies is crucial for maximizing your investment and ensuring seamless interoperability.
| Cost-Saving Strategy | Description | Impact on HL7 Interface Coordination |
|---|---|---|
| Leverage Cloud-Based Solutions | Utilize Software-as-a-Service (SaaS) platforms for interface engines and monitoring tools. This shifts costs from capital expenditure to operational expenditure and reduces infrastructure management overhead. | Lower upfront investment, reduced IT infrastructure burden, and often subscription-based pricing models that can be more manageable than traditional licensing. |
| Phased Implementation | Break down complex interface projects into smaller, manageable phases. Prioritize critical interfaces first and expand as budget and resources allow. | Spreads costs over time, allows for early wins and ROI demonstration, and provides opportunities to refine processes based on initial experiences. |
| Standardized Interface Templates | Develop and utilize reusable interface templates for common data types and systems. This reduces custom development time and effort. | Significantly faster development cycles, reduced coding errors, and lower overall development costs for recurring interface needs. |
| Managed Services with Defined SLAs | Outsource ongoing interface monitoring, maintenance, and basic troubleshooting to a third-party provider with clearly defined Service Level Agreements (SLAs). | Reduces internal resource strain, ensures timely issue resolution, and can be more cost-effective than maintaining an in-house team for 24/7 support. |
| Open-Source Tools | Explore and implement open-source solutions for interface engines, monitoring, and testing where appropriate. This requires internal technical expertise for implementation and support. | Eliminates licensing fees, but requires investment in skilled personnel for setup, customization, and ongoing maintenance. |
| Consolidated Vendor Relationships | Where possible, work with a single vendor that can offer a range of HL7 services, including development, support, and potentially managed services. | Can lead to volume discounts, simplified contract management, and better understanding of your specific environment by a single provider. |
| Remote Support and Troubleshooting | Prioritize remote access and support options from service providers. This minimizes travel costs and on-site intervention requirements. | Reduces overall service delivery costs by eliminating travel expenses and enabling faster response times for many issues. |
Understanding Value Bundles
- What are Value Bundles? Value bundles are integrated service packages that combine multiple HL7 interface coordination functions. Instead of paying for individual services piecemeal, you purchase a set of services that are typically used together, often at a discounted rate.
- Common Components: These bundles can include a mix of:<ul><li>Interface development and configuration</li><li>Testing and validation</li><li>Ongoing monitoring and support</li><li>Troubleshooting and issue resolution</li><li>Documentation and training</li></ul>
- Benefits: Value bundles offer several advantages:<ul><li>Predictable Costs: Clear pricing upfront eliminates unexpected expenses.</li><li>Streamlined Management: Consolidates multiple service providers into one point of contact.</li><li>Increased Efficiency: Pre-defined service levels and processes lead to faster implementation and resolution.</li><li>Scalability: Bundles can often be tailored to your specific needs, allowing you to scale up or down as required.</li></ul>
Verified Providers In Cabo Verde
Navigating healthcare options in a new country can be challenging. For those seeking reliable and high-quality medical services in Cabo Verde, understanding the credentials of healthcare providers is paramount. Franance Health stands out as a beacon of trust and excellence, offering a comprehensive network of verified providers who meet stringent international standards. This commitment ensures patients receive safe, effective, and compassionate care, making them the best choice for your health needs in Cabo Verde.
| Credential Type | Franance Health Verification | Significance for Patients |
|---|---|---|
| Medical Licenses | Verified with national and international regulatory bodies. | Ensures providers are legally authorized to practice and meet basic competency standards. |
| Academic Qualifications | Degrees and certifications confirmed with issuing institutions. | Guarantees that providers have received appropriate formal medical education from reputable institutions. |
| Specialty Certifications/Board Certifications | Confirmed with relevant professional boards and organizations. | Indicates advanced training and expertise in specific medical fields, assuring specialized knowledge. |
| Professional Experience | Verified through references and past employment verification. | Confirms practical experience and a history of delivering healthcare services. |
| Continuing Medical Education (CME) | Records reviewed to ensure ongoing learning and adherence to current medical knowledge. | Demonstrates a commitment to staying updated with the latest medical advancements and techniques. |
| Professional Memberships | Affiliations with recognized medical associations confirmed. | Suggests engagement with the medical community and adherence to professional codes of conduct. |
| Reputation and Patient Feedback | Monitored through internal reviews and patient satisfaction surveys. | Provides insight into the provider's ethical practice, bedside manner, and overall patient experience. |
Why Franance Health is the Premier Choice for Healthcare in Cabo Verde:
- Rigorous Verification Process: Franance Health employs a multi-stage verification process for all its affiliated providers. This includes thorough background checks, license verification, and confirmation of academic and professional qualifications. Only those who meet our exacting criteria are included in our network.
- Commitment to Excellence: We prioritize providers who demonstrate a consistent track record of patient satisfaction, ethical practice, and ongoing professional development. This dedication to excellence translates into superior patient outcomes.
- International Standards Alignment: Franance Health ensures that its network of providers adheres to international best practices and quality benchmarks in healthcare. This is crucial for ensuring that patients receive care comparable to that found in leading global health systems.
- Comprehensive Network: Our network encompasses a wide range of medical specialties, ensuring that you can find the right specialist for any health concern, from general practitioners and dentists to surgeons and specialists in complex fields.
- Patient-Centric Approach: We partner with providers who are committed to a patient-centric approach, emphasizing clear communication, personalized treatment plans, and a supportive care environment. Your well-being is our top priority.
- Accessibility and Convenience: Franance Health simplifies access to quality healthcare. Our platform allows you to easily find and book appointments with verified professionals, reducing the stress and uncertainty often associated with seeking medical attention abroad.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the requirements for the HL7 Interface Coordination Service. The objective is to ensure seamless and standardized data exchange between disparate healthcare systems using HL7 standards. This service will involve the analysis, design, development, testing, and ongoing support of HL7 interfaces, focusing on technical deliverables and adherence to standard specifications.
| Phase/Activity | Description | Technical Deliverables | Standard Specifications/Protocols |
|---|---|---|---|
| Discovery and Analysis | Understand existing systems, data flows, and integration requirements. Identify data elements to be exchanged and their meaning. | Data Flow Diagrams, System Integration Matrix, HL7 Message Event Trigger Identification, Data Element Mapping Document (initial) | HL7 v2.x (e.g., ADT, ORM, ORU, RDE, DFT), FHIR (e.g., Patient, Observation, Encounter resources), relevant national/local standards |
| Interface Design | Define the architecture, message types, segments, fields, and data types for each interface. Design message transformation logic. | HL7 Interface Design Document, Message Definition Documents, Data Mapping Specifications (detailed), Interface Control Documents (ICDs) | HL7 v2.x Message Structure Specifications, FHIR Resource Specifications, HL7 Implementation Guides (e.g., US Core, C-CDA) |
| Development and Configuration | Develop, configure, and build HL7 interfaces using appropriate middleware or integration engines. Implement data transformations and validation rules. | Configured HL7 Interface Engine/Middleware, Developed Message Transformation Scripts/Rules, Developed Interface Code (if custom) | HL7 v2.x Segment and Field Definitions, Data Type Specifications, Value Set Registries, FHIR Profiles, SMART on FHIR specifications (if applicable) |
| Testing and Validation | Conduct unit testing, integration testing, and user acceptance testing (UAT) to ensure data accuracy, completeness, and timeliness. Test error handling and retry mechanisms. | Test Plans, Test Cases, Test Scripts, Test Results Reports, Defect Log, UAT Sign-off Documentation | HL7 Conformance Testing Tools, FHIR Validation Tools, agreed-upon test data sets |
| Deployment and Go-Live | Deploy the configured interfaces to production environments. Monitor performance and data flow during initial go-live. | Production Interface Configuration, Deployment Scripts, Go-Live Checklist, Post-Go-Live Monitoring Plan | Production environment specifications, established monitoring protocols |
| Ongoing Support and Maintenance | Provide ongoing support for interface operations. Troubleshoot and resolve interface errors. Implement updates and enhancements as required. Monitor interface performance and proactively identify potential issues. | Incident Reports, Root Cause Analysis (RCA) documents, Updated Interface Configurations, Performance Monitoring Reports, Change Request Forms | Current HL7 standards and relevant documentation, internal IT policies and procedures |
| Documentation | Maintain comprehensive documentation for all aspects of the HL7 interfaces. | Complete HL7 Interface Documentation Suite (including design, configuration, mapping, testing, and support procedures), Knowledge Base Articles | All applicable HL7 standards and specifications as referenced throughout the project lifecycle |
Key Objectives
- Establish and maintain reliable HL7 interfaces for critical data exchange.
- Ensure compliance with relevant HL7 versions and profiles (e.g., HL7 v2.x, FHIR).
- Facilitate interoperability between Electronic Health Record (EHR) systems, laboratory information systems (LIS), radiology information systems (RIS), and other healthcare applications.
- Minimize data transformation errors and data loss.
- Provide technical expertise and guidance on HL7 interface development and best practices.
- Support the resolution of interface-related issues and incidents.
- Document all interface configurations, mappings, and specifications.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the performance expectations and guarantees for the HL7 Interface Coordination Service. It defines the responsibilities of both the service provider and the customer to ensure reliable and efficient data exchange.
| Service Component | Metric | Target | Measurement Method | Remedy/Consequence |
|---|---|---|---|---|
| HL7 Interface Coordination Service | Uptime | 99.9% | Measured over a rolling 30-day period, excluding scheduled maintenance windows. | For every hour of downtime exceeding the target, a service credit of 5% of the monthly service fee will be applied. |
| Interface Message Processing | Average Response Time (ACK/NACK) | < 5 seconds for 95% of messages | Monitored by the HL7 Interface Coordination Service at the point of receiving and processing inbound messages and generating acknowledgments. | If the 95% target is not met for two consecutive business days, the provider will investigate and implement corrective actions within 24 hours. |
| Interface Message Processing | Maximum Response Time (ACK/NACK) | < 15 seconds for 99% of messages | Monitored by the HL7 Interface Coordination Service at the point of receiving and processing inbound messages and generating acknowledgments. | If the 99% target is not met for two consecutive business days, the provider will investigate and implement corrective actions within 24 hours. |
| Interface Connection Availability | Connection Uptime | 99.95% | Measured for all established HL7 connections from the HL7 Interface Coordination Service to external systems, excluding scheduled maintenance. | For every hour of connection downtime exceeding the target, a service credit of 3% of the monthly service fee will be applied. |
| New Interface Deployment Request | Initial Response Time | < 4 business hours | Time from valid request submission to initial acknowledgement by the support team. | Service credit of $50 for each missed response. |
| Critical Interface Issue (Severity 1) | Resolution Time | < 2 hours from reporting | Time from verified Severity 1 incident declaration to restoration of full interface functionality. | Service credit of 10% of the monthly service fee for each unresolved Severity 1 incident beyond the target resolution time. |
| High Interface Issue (Severity 2) | Resolution Time | < 8 business hours from reporting | Time from verified Severity 2 incident declaration to restoration of full interface functionality. | Service credit of 5% of the monthly service fee for each unresolved Severity 2 incident beyond the target resolution time. |
Key Service Commitments
- Availability and Uptime
- Response Times for Interface Operations
- Issue Resolution and Escalation
- Monitoring and Reporting
- Maintenance and Upgrades
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your HL7 Interface Coordination Service in Cabo Verde project in Cabo Verde.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.