Operating Theatre Turnkey Build in Cabo Verde
Engineering Excellence & Technical Support
Complete OR design, equipment integration and commissioning High-standard technical execution following OEM protocols and local regulatory frameworks.
State-of-the-Art Operating Theatre Design
We deliver fully equipped, turnkey operating theatres in Cabo Verde, meticulously designed to meet international standards for infection control, workflow efficiency, and patient safety. Our expertise encompasses everything from HVAC and laminar flow systems to specialized lighting and integrated medical gas pipelines.
Streamlined Procurement & Logistics Management
Navigating import/export regulations and ensuring timely delivery of critical medical equipment and materials to Cabo Verde is our forte. We manage the entire supply chain, from sourcing high-quality components to on-site logistics, guaranteeing a seamless and accelerated build process.
Local Expertise & Sustainable Construction
Leveraging deep understanding of Cabo Verde's building codes, climate, and available resources, our experienced engineering and construction teams ensure robust, compliant, and sustainable operating theatre builds. We prioritize durability and maintainability, tailored to the local environment.
What Is Operating Theatre Turnkey Build In Cabo Verde?
An Operating Theatre Turnkey Build in Cabo Verde refers to a comprehensive project management service that delivers a fully functional, ready-to-use operating theatre from initial design and construction to final commissioning and handover. This integrated approach consolidates all aspects of the build under a single contractual agreement, minimizing the client's management burden and ensuring a cohesive and efficient project lifecycle. The service typically encompasses site assessment, architectural and engineering design, structural construction, specialized medical gas installation, HVAC systems with laminar flow, infection control measures, electrical and plumbing infrastructure, lighting solutions (including surgical lights), integration of medical equipment, interior finishing, and final sterilization and validation.
| Who Needs It? | Typical Use Cases | |||
|---|---|---|---|---|
| Healthcare Providers (Public & Private): Hospitals, clinics, and medical centers in Cabo Verde seeking to establish or upgrade surgical facilities. | Government Health Ministries: Undertaking national healthcare infrastructure development or expansion projects. | International Aid Organizations: Implementing healthcare projects focused on improving surgical capacity in developing regions. | Private Investors & Developers: Establishing new medical facilities or expanding existing ones with state-of-the-art operating theatres. | Existing Facilities Requiring Modernization: Replacing outdated operating theatres with advanced, compliant, and efficient spaces. |
| New Hospital Construction: Integrating operating theatres as a core component of a greenfield hospital development. | Expansion of Existing Healthcare Facilities: Adding new operating theatres to increase surgical capacity or introduce specialized surgical services. | Establishment of Specialized Surgical Centers: Creating dedicated centers for specific surgical disciplines (e.g., cardiology, orthopedics, neurosurgery). | Disaster Preparedness & Resilience Projects: Building or upgrading operating theatres to withstand environmental challenges and ensure continued operation during emergencies. | Outpatient Surgical Centers: Developing facilities for day surgery procedures requiring a sterile operating environment. |
Key Components of an Operating Theatre Turnkey Build
- Feasibility Studies & Site Analysis: Assessing the suitability of the location, available infrastructure, and regulatory compliance.
- Conceptual & Detailed Design: Developing architectural, mechanical, electrical, and plumbing (MEP) designs aligned with international surgical standards (e.g., HTM, ASHRAE).
- Civil Works & Construction: Site preparation, foundation, structural erection, and external finishing.
- Specialized Medical Systems Integration: Installation and validation of medical gas pipelines (oxygen, vacuum, medical air, nitrous oxide), nurse call systems, and backup power.
- HVAC & Infection Control: Design and installation of air handling units, HEPA filtration systems, positive/negative pressure differentials, and strict air change rates to maintain sterile environments.
- Electrical & Lighting Systems: Robust power distribution, emergency power generators, UPS, and specialized surgical lighting fixtures.
- Plumbing & Water Management: Potable water, wastewater management, and sterilization water systems.
- Interior Fit-out & Finishes: Wall cladding, flooring, ceiling materials, sterile coatings, and anti-bacterial surfaces.
- Medical Equipment Procurement & Installation: Sourcing, installation, and initial calibration of essential surgical equipment.
- Commissioning & Validation: Comprehensive testing of all systems, equipment, and environmental parameters to ensure compliance with operational and safety standards.
- Training & Handover: Providing operational and maintenance training to hospital staff and delivering all project documentation.
Who Needs Operating Theatre Turnkey Build In Cabo Verde?
Operating theatre turnkey builds in Cabo Verde are essential for healthcare facilities seeking to rapidly and efficiently establish or upgrade their surgical capabilities. These comprehensive solutions provide everything needed to bring a surgical suite online, from design and construction to equipment installation and commissioning. The demand for such services stems from the need for modern, sterile, and fully functional operating environments to perform a wide range of surgical procedures. For a developing nation like Cabo Verde, which is focused on enhancing its healthcare infrastructure and attracting medical tourism, turnkey solutions offer a streamlined and cost-effective pathway to achieving these goals.
| Customer Type | Why Turnkey is Needed | Key Departments Served |
|---|---|---|
| Government Hospitals | Modernization of aging facilities, expansion of services to meet growing population needs, improving quality of care, potentially attracting specialized medical professionals. | All major surgical departments, with a focus on high-demand specialties. |
| Private Hospitals & Clinics | Establishing new surgical services to compete, upgrading existing facilities to offer advanced procedures, enhancing patient comfort and safety, meeting international standards. | Specialized surgical departments (e.g., orthopedics, cardiology if applicable), general surgery, obstetrics & gynecology. |
| Specialized Surgical Centers | Creating dedicated, state-of-the-art environments for specific surgical disciplines, attracting niche medical talent, offering advanced treatment options. | Highly specialized departments aligned with the center's focus (e.g., bariatric surgery, neurosurgery). |
| Medical Tourism Facilities | Meeting stringent international accreditation requirements, offering a seamless patient experience from arrival to recovery, ensuring high-quality surgical outcomes to attract foreign patients. | A broad range of elective and reconstructive surgery departments, as well as those catering to common medical tourism procedures. |
| NGOs/Aid Organizations | Rapid deployment of essential surgical capacity in areas with limited infrastructure, providing life-saving procedures and improving public health outcomes. | Emergency surgery, general surgery, obstetrics & gynecology, and any other department critical for immediate public health needs. |
Target Customers & Departments for Operating Theatre Turnkey Builds in Cabo Verde
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- {"items":["General Surgery","Orthopedic Surgery","Ophthalmology Surgery","Obstetrics and Gynecology Surgery","Urology Surgery","Ear, Nose, and Throat (ENT) Surgery","Plastic and Reconstructive Surgery","Emergency Surgery"],"title":"Departments Requiring Turnkey Operating Theatre Builds"}
Operating Theatre Turnkey Build Process In Cabo Verde
This document outlines the comprehensive workflow for executing a turnkey operating theatre build project in Cabo Verde, from the initial client inquiry to project completion and handover. The process is designed for efficiency, clarity, and successful delivery, adhering to international standards and local regulations.
| Phase | Key Stages | Activities | Deliverables | Key Stakeholders | Timeline (Indicative) |
|---|---|---|---|---|---|
| Client Inquiry, Preliminary Discussion | Receive client request, understand initial project scope, budget expectations, and timeline. Conduct introductory meetings. | Initial Project Brief, Meeting Minutes | Client, Project Development Team | 1-2 Weeks |
| Site Survey, Requirements Gathering | Conduct detailed site assessment (if applicable), gather specific medical equipment needs, functional requirements, and technological integrations. Analyze regulatory compliance. | Feasibility Report, Detailed Requirements Document | Client, Technical Consultants, Medical Advisors, Local Experts | 2-4 Weeks |
| Conceptual Design, Detailed Engineering, MEP Design, Equipment Selection | Develop architectural layouts, structural designs, mechanical, electrical, and plumbing (MEP) systems. Select and specify medical equipment. Create detailed construction drawings and specifications. | Architectural Drawings, Engineering Designs, MEP Plans, Equipment Specification Sheets, Project Schedule | Architects, Engineers, MEP Specialists, Medical Equipment Suppliers, Project Managers | 6-12 Weeks |
| Submission to Authorities, Review Process | Prepare and submit all necessary documentation to relevant Cabo Verdean authorities (e.g., Ministry of Health, Urban Planning). Manage the review and approval process. | Building Permits, Environmental Approvals, Operational Licenses (as required) | Project Managers, Legal Advisors, Local Consultants, Regulatory Bodies | 8-20 Weeks (highly variable) |
| Material Sourcing, Equipment Ordering, Team Mobilization | Source and procure all construction materials and specialized medical equipment. Mobilize the construction team, including local labor and expatriate specialists. | Procurement Orders, Supplier Contracts, Mobilized Workforce, Site Logistics Plan | Procurement Team, Project Managers, Logistics Coordinators | 4-8 Weeks (concurrent with permitting) |
| Site Preparation, Civil Works, MEP Installation, Medical Equipment Installation, Finishes | Execute civil works, install MEP systems, integrate specialized medical equipment (e.g., air filtration, gas lines), apply finishes, and ensure cleanroom conditions. | Completed Building Shell, Installed MEP Systems, Fitted Medical Equipment, Verified Infrastructure | Construction Crews, Specialized Technicians, Project Managers, Site Supervisors | 24-52 Weeks (depending on project complexity) |
| System Testing, Equipment Validation, Staff Training | Thoroughly test all installed systems and equipment. Commission medical devices to ensure full functionality and adherence to specifications. Conduct comprehensive training for medical and technical staff. | Test Reports, Commissioning Certificates, Training Manuals, Trained Personnel | Commissioning Engineers, Equipment Manufacturers, Medical Staff Trainers, Project Managers | 4-8 Weeks |
| Final Inspection, Documentation, Project Closure | Conduct final client walk-through and inspection. Provide all project documentation, including as-built drawings, warranties, and maintenance manuals. Finalize payments and formally close the project. | Certificate of Practical Completion, As-Built Drawings, Warranty Documents, Final Project Report | Client, Project Managers, Finance Department | 1-2 Weeks |
Operating Theatre Turnkey Build Process in Cabo Verde: Workflow
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Feasibility Study & Needs Assessment
- Phase 3: Design & Planning
- Phase 4: Permitting & Approvals
- Phase 5: Procurement & Mobilization
- Phase 6: Construction & Installation
- Phase 7: Testing, Commissioning & Training
- Phase 8: Handover & Closeout
Operating Theatre Turnkey Build Cost In Cabo Verde
The cost of building a turnkey operating theatre in Cabo Verde is subject to a variety of factors, influencing both the final price and the overall project timeline. A "turnkey" solution implies a fully equipped and ready-to-operate facility, encompassing design, construction, medical equipment installation, and finishing. Local currency is the Cabo Verdean Escudo (CVE). Pricing will fluctuate based on the complexity of the theatre, the quality of finishes, the specific medical equipment chosen, and the chosen contractor. It's crucial to obtain detailed quotes from multiple reputable local and potentially international firms with experience in healthcare construction in the region. Factors such as the chosen island for construction, site accessibility, and the availability of specialized labor can also impact costs.
| Factor Category | Estimated Price Range (CVE) | Notes |
|---|---|---|
| Basic Turnkey Operating Theatre (Standard Equipment) | 15,000,000 - 30,000,000 CVE | Includes essential surgical equipment, standard HVAC, basic finishes, and essential medical gases. Suitable for general surgery. |
| Intermediate Turnkey Operating Theatre (Advanced Equipment) | 30,000,000 - 70,000,000 CVE | Features more advanced surgical instruments, improved lighting, enhanced HVAC with better filtration, and a wider range of medical gases. Suitable for specialized procedures. |
| High-End Turnkey Operating Theatre (State-of-the-Art) | 70,000,000 - 150,000,000+ CVE | Encompasses the latest in surgical technology, robotic systems, integrated imaging, advanced anesthesia, comprehensive medical gas systems, and premium finishes. For highly specialized or academic medical centers. |
| Ancillary Areas (e.g., Scrub Bays, Sterilization) | 3,000,000 - 10,000,000 CVE | Costs for dedicated scrub areas, sterile processing units, and other support spaces, integrated into the overall project. |
| Design and Engineering Fees | 5% - 15% of construction cost | Varies based on project complexity and the chosen design firm. |
| Permits and Approvals | 200,000 - 1,000,000 CVE | Subject to local government fees and specific project requirements. |
Key Pricing Factors for Operating Theatre Turnkey Builds in Cabo Verde:
- Size and Complexity of the Operating Theatre: Larger theatres with multiple integrated systems (e.g., advanced ventilation, specialized lighting, integrated imaging) will naturally be more expensive than simpler designs.
- Level of Medical Equipment and Technology: The type and sophistication of surgical equipment (e.g., advanced anesthesia machines, robotic surgery systems, high-definition imaging), sterile processing equipment, and patient monitoring systems are major cost drivers.
- Materials and Finishes: The quality of flooring (e.g., anti-bacterial, seamless), wall finishes (e.g., specialized coatings, integrated panels), ceiling materials, and overall aesthetic will impact the budget.
- HVAC and Air Filtration Systems: Operating theatres require highly specialized ventilation and filtration systems (e.g., HEPA filters, positive pressure) to maintain sterile environments. These systems are a significant investment.
- Electrical and Plumbing Infrastructure: Robust and specialized electrical systems with backup power (generators, UPS) and medical gas pipelines (oxygen, vacuum, medical air) are essential and add to the cost.
- Lighting Systems: Surgical lighting, both overhead and mobile, as well as ambient lighting, needs to meet specific professional standards and can be a considerable expense.
- Architectural and Engineering Design Fees: Professional design services are integral to a turnkey build and will be factored into the overall cost.
- Permits and Regulatory Approvals: Obtaining the necessary building permits and adhering to local health and safety regulations will incur fees and potentially delays.
- Labor Costs: The availability and cost of skilled construction and installation labor in Cabo Verde will play a role. International labor for specialized installations can increase costs.
- Site Preparation and Groundworks: Depending on the existing site conditions, significant investment may be required for excavation, foundation work, and utilities connection.
- Logistics and Transportation: For specialized equipment and materials, transportation costs to the specific island in Cabo Verde can be a factor.
- Contractor's Overhead and Profit Margin: This is a standard component of any construction project cost.
Affordable Operating Theatre Turnkey Build Options
Building or renovating an operating theatre is a significant investment, but several affordable operating theatre turnkey build options can help manage costs without compromising essential functionality and safety. Turnkey solutions offer a streamlined approach, integrating design, construction, and equipment installation into a single package, often leading to greater cost predictability and efficiency. Value bundles are pre-defined packages that group specific services and equipment, offering a more predictable budget and often a slight discount compared to procuring items individually. Cost-saving strategies focus on smart planning, efficient resource allocation, and leveraging economies of scale.
| Value Bundle Type | Description | Typical Cost-Saving Benefit | Considerations |
|---|---|---|---|
| Basic Procedure Room Bundle | Includes essential fixed equipment like surgical lights, a standard operating table, and basic anesthesia setup. | 10-15% discount on bundled equipment, streamlined procurement. | May require future upgrades for advanced procedures or specialized imaging. |
| Intermediate Diagnostic Suite Bundle | Adds integrated imaging capabilities (e.g., C-arm compatibility) and more advanced monitoring systems to the basic bundle. | 12-18% discount on equipment, integrated workflow design. | Requires careful consideration of space for imaging equipment and shielding. |
| Modular Theatre Shell Package | Focuses on the rapid construction of the theatre structure using pre-fabricated modules, including basic ventilation and sterile air systems. | Reduced on-site labor and construction time, faster project completion. | Equipment is procured separately, requiring careful integration planning. |
| Refurbishment & Upgrade Package | Targets existing theatre spaces, focusing on modernization of essential systems, lighting, and infection control measures. | Significantly lower cost than new build, minimized disruption to hospital operations. | Limited by the existing structural constraints and building services. |
Key Components of Affordable Turnkey Operating Theatre Builds
- Modular Construction: Utilizes pre-fabricated components to reduce on-site construction time and labor costs.
- Standardized Design Packages: Offers pre-designed layouts and specifications, minimizing custom design fees.
- Integrated Equipment Bundles: Combines essential surgical lights, tables, anesthesia machines, and imaging equipment into discounted packages.
- Phased Development: Allows for the build to be completed in stages, managing cash flow and prioritizing essential functions first.
- Focus on Essential Functionality: Prioritizes critical systems and equipment, deferring non-essential aesthetic upgrades for future phases.
- Local Sourcing and Partnerships: Leverages local suppliers and contractors to reduce transportation costs and support local economies.
Verified Providers In Cabo Verde
Finding reliable and accredited healthcare providers is paramount for a stress-free experience in any foreign country. In Cabo Verde, ensuring you're accessing services from verified providers is crucial for your well-being. Franance Health stands out as a premier choice, offering a robust network of credentialed professionals and facilities. Their rigorous vetting process guarantees that all partnered providers meet high standards of medical expertise, ethical practice, and patient care. Choosing Franance Health means peace of mind, knowing you are in capable and trustworthy hands. This commitment to quality ensures that whether you require routine medical attention, specialized treatment, or emergency services, you will receive exceptional care.
Franance Health's credentials are built on a foundation of comprehensive evaluation and ongoing monitoring. They meticulously review the qualifications, licenses, and experience of every healthcare professional and institution they partner with. This includes verifying academic achievements, professional certifications, and a track record of positive patient outcomes. Furthermore, Franance Health prioritizes providers who demonstrate a commitment to patient safety, modern medical practices, and a compassionate approach to healthcare. This dedication to excellence makes them the best choice for anyone seeking verified healthcare in Cabo Verde.
| Provider Type | Franance Health's Verification Criteria | Why it's the Best Choice |
|---|---|---|
| Doctors (General & Specialists) | Valid medical license, board certification, proven experience, malpractice insurance, background checks. | Guarantees qualified and ethical practitioners with a history of competence, reducing risk of substandard care. |
| Hospitals & Clinics | Accreditation by recognized health bodies, compliance with safety regulations, availability of essential equipment, qualified nursing staff. | Ensures facilities are well-equipped, safe, and staffed by competent professionals for comprehensive care. |
| Diagnostic Centers (Labs & Imaging) | Adherence to quality control standards, certified technicians, up-to-date technology, timely and accurate reporting. | Provides reliable diagnostic results crucial for accurate treatment planning. |
| Emergency Services | Rapid response capabilities, trained emergency medical personnel, well-equipped ambulances, established protocols for critical care. | Ensures timely and effective treatment in critical situations, potentially saving lives. |
Key Benefits of Choosing Franance Health for Verified Providers in Cabo Verde:
- Access to rigorously vetted and licensed medical professionals.
- Partnerships with reputable hospitals and clinics adhering to high standards.
- Ensured adherence to patient safety protocols and best practices.
- Streamlined access to a wide range of medical specialties.
- Peace of mind knowing you are receiving quality, trustworthy healthcare.
- Commitment to ethical medical practices and patient well-being.
Scope Of Work For Operating Theatre Turnkey Build
This Scope of Work (SOW) outlines the requirements for a turnkey build of an operating theatre, encompassing all stages from design and procurement to construction, installation, commissioning, and handover. The objective is to deliver a fully functional, state-of-the-art operating theatre compliant with international healthcare standards and best practices. This document details the technical deliverables expected from the contractor and the standard specifications to be adhered to throughout the project.
| Parameter | Standard Specification / Requirement | Notes/Details |
|---|---|---|
| Room Size | Minimum 35 m² (excluding preparation areas and scrub rooms) | Adjustable based on specific surgical specialties and equipment |
| Ceiling Height | Minimum 3.5 meters clear height | To accommodate surgical lights and equipment booms |
| Wall & Ceiling Finishes | Non-porous, seamless, anti-bacterial, washable, and impact-resistant materials | e.g., epoxy resin, vinyl-coated panels, or equivalent |
| Flooring | Non-porous, seamless, anti-static, slip-resistant, and easily cleanable | e.g., conductive vinyl or epoxy resin |
| Doors | Automatic sliding or swing doors, hermetically sealed | With observation windows and sufficient width for patient beds and equipment |
| Air Filtration (HEPA) | Class H13 or H14 according to EN 1822 | Multiple filtration stages, including pre-filters |
| Air Change Rate (ACR) | Minimum 20 air changes per hour (ACPH) | At least 50% fresh air, balanced positive pressure relative to adjacent areas |
| Differential Pressure | +15 Pa to +30 Pa (positive pressure) | Relative to adjacent corridors and preparation rooms |
| Temperature & Humidity Control | Temperature: 20-24 °C, Humidity: 40-60% | Precise and stable control |
| Surgical Lighting | High-intensity, shadowless, adjustable, and color-accurate LED surgical lights | Color temperature adjustable (e.g., 3500-5000 K), high Color Rendering Index (CRI) |
| Medical Gases | Oxygen (O2), Medical Air (MA), Vacuum (VAC), Nitrous Oxide (N2O) as required | Compliant with ISO 7396-1 or equivalent local standards, with alarm systems |
| Electrical Outlets | Medical grade, color-coded, and appropriately rated | Dedicated circuits for critical equipment, UPS backup for essential systems |
| Backup Power | Uninterruptible Power Supply (UPS) for critical equipment, Generator backup for essential services | Minimum 30 minutes UPS for critical life support, generator to support entire theatre operation |
| Acoustic Insulation | Sound transmission class (STC) rating of at least 40 dB | To minimize noise disturbance |
| Infection Control | Easy-to-clean surfaces, minimal ledges, rounded corners, integrated waste disposal | Compliance with HTM 01-01 or equivalent |
| Fire Safety | Fire-rated doors, smoke detectors, sprinkler systems (where applicable) | Compliance with local fire codes |
| Waste Management | Segregated waste disposal system, including sharps and biohazardous waste | Easy access and compliant containment |
Key Technical Deliverables
- Detailed Architectural and Engineering Design Drawings (including HVAC, electrical, medical gas, plumbing, IT infrastructure, lighting, and acoustics)
- Bill of Quantities (BOQ) and Material Specifications
- Procurement Plan and Supplier Qualifications
- Construction & Installation Methodology Statements
- HVAC System Design, Installation, and Validation Reports (including HEPA filtration, differential pressure control, and air change rates)
- Electrical System Design, Installation, and Testing Reports (including backup power, UPS, emergency lighting, and specialized power outlets)
- Medical Gas System Design, Installation, and Commissioning Certificates (compliant with relevant standards)
- Plumbing and Drainage System Design, Installation, and Testing Reports
- Operating Theatre Lighting System Design, Installation, and Testing Reports (including surgical lights, ambient lighting, and emergency lighting)
- Acoustic Treatment Design, Installation, and Testing Reports
- Integrated Operating Theatre System (IOT) Design, Installation, and Commissioning (if applicable)
- IT and Communication Infrastructure Design, Installation, and Testing Reports
- Infection Control Measures and Protocols Documentation
- Safety Procedures and Risk Assessments
- Quality Assurance and Quality Control (QA/QC) Plan
- Testing and Commissioning Plan and Reports
- Training Manuals for Operating Theatre Staff
- As-Built Drawings
- Operation and Maintenance (O&M) Manuals
- Warranty Certificates
- Final Project Handover Documentation
Service Level Agreement For Operating Theatre Turnkey Build
This Service Level Agreement (SLA) outlines the performance standards and guarantees for the Operating Theatre Turnkey Build project. It defines the expected response times for critical issues and the minimum uptime guarantee for the operational readiness of the built operating theatre, post-handover.
| Issue Severity | Response Time (Business Hours) | Resolution Time Target (Business Hours) | Uptime Guarantee (Post-Handover) | Notes |
|---|---|---|---|---|
| Critical Issue | 1 Hour | 4 Business Hours | 99.9% | Includes out-of-hours support for critical system failures. Resolution time may be extended based on component availability and complexity, but proactive mitigation efforts will be in place. |
| Major Issue | 4 Business Hours | 24 Business Hours | 99.5% | Focus on minimizing disruption to ongoing procedures. |
| Minor Issue | 8 Business Hours | 72 Business Hours | N/A (Impact on availability is minimal) | Scheduled for next available maintenance window or during non-operational hours. |
| Scheduled Maintenance | N/A | As per agreed schedule | N/A | All scheduled maintenance will be communicated at least 7 days in advance. Uptime calculation excludes planned maintenance periods. |
Key Definitions
- Operating Theatre Turnkey Build: The complete design, construction, equipping, and commissioning of a functional operating theatre suite, delivered ready for immediate use.
- Critical Issue: Any malfunction or defect that renders the operating theatre completely unusable for its intended surgical procedures.
- Major Issue: Any malfunction or defect that significantly impairs the functionality of the operating theatre, but does not render it completely unusable.
- Minor Issue: Any non-critical malfunction or defect that does not significantly impact the primary function of the operating theatre, but requires attention.
- Uptime Guarantee: The percentage of time the operating theatre is confirmed to be fully functional and operational for surgical procedures, excluding scheduled maintenance.
- Response Time: The maximum time allowed from the reporting of an issue to the initiation of corrective action by the service provider.
- Resolution Time: The maximum time allowed from the reporting of an issue to its complete rectification and restoration of full functionality.
Frequently Asked Questions
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