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Verified Service Provider in Burundi
Clinical Software Upgrade Service (PACS/RIS/Workstations) in Burundi
Engineering Excellence & Technical Support
Clinical Software Upgrade Service (PACS/RIS/Workstations) High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Data Integrity & Security
Our upgrade service for PACS/RIS systems in Burundi ensures your critical patient imaging and data are protected with the latest encryption protocols and robust data integrity checks, safeguarding against unauthorized access and loss.
Streamlined Workflow Optimization
We implement cutting-edge PACS/RIS upgrades designed to accelerate image retrieval, improve diagnostic workflow efficiency, and enable seamless integration with existing hospital infrastructure, reducing turnaround times and enhancing clinician productivity across Burundi.
Advanced Workstation Performance
Experience superior image visualization and diagnostic precision with our workstation upgrades for medical imaging in Burundi. We install and configure high-performance hardware and software, ensuring faster loading, smoother manipulation, and support for the latest imaging modalities.
What Is Clinical Software Upgrade Service (Pacs/ris/workstations) In Burundi?
A Clinical Software Upgrade Service for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated workstations in Burundi refers to the comprehensive process of updating, replacing, or enhancing the existing digital imaging and information management infrastructure within healthcare facilities. This service ensures that these critical systems are running on the latest stable versions of software, incorporating new functionalities, security patches, performance optimizations, and compatibility with emerging medical imaging standards and hardware. It encompasses the entire lifecycle from planning and procurement to deployment, testing, and post-implementation support.
| Stakeholder/Facility Type | Why they need the service | Typical Use Cases |
|---|---|---|
| Radiology Departments (Public & Private Hospitals, Clinics): | To maintain operational efficiency, ensure compliance with evolving healthcare regulations, enhance diagnostic capabilities through advanced image processing features, improve workflow automation, and mitigate security risks associated with outdated software. | Upgrading PACS to support new imaging modalities (e.g., advanced MRI/CT protocols), implementing AI-driven diagnostic tools, migrating from legacy RIS to a modern platform for better reporting and scheduling, updating workstation OS for compatibility with new imaging viewers, and patching security vulnerabilities in the PACS archive. |
| Healthcare IT Departments: | To manage and maintain a stable, secure, and efficient imaging IT infrastructure, reduce the burden of managing end-of-life software, ensure compatibility with new hardware deployments, and streamline IT support operations. | Implementing a new version of the PACS/RIS server software, standardizing workstation operating systems, deploying updated image viewer software across all reading stations, and managing licensing for the upgraded systems. |
| Ministry of Health/National Health Institutions: | To ensure a standardized, interoperable, and secure national imaging infrastructure, facilitate data sharing and epidemiological surveillance, and optimize resource allocation for healthcare technology. | Rolling out a standardized RIS/PACS upgrade across multiple government-run hospitals, ensuring interoperability between regional facilities, and implementing data archiving standards. |
| Healthcare Technology Vendors/Service Providers: | As part of their service contracts to maintain and support deployed PACS/RIS solutions, offering upgrades as a value-added service to retain clients and ensure optimal system performance. | Performing scheduled software updates on a client's PACS server, upgrading RIS database to a newer version, and providing remote or on-site support during the upgrade process. |
Key Components of Clinical Software Upgrade Service (PACS/RIS/Workstations)
- Needs Assessment and Planning: Evaluating current system performance, identifying pain points, defining upgrade objectives, and developing a phased implementation strategy.
- Software Procurement and Licensing: Acquiring the necessary software licenses, including operating system updates, PACS/RIS application upgrades, database patches, and workstation operating system or application updates.
- System Architecture Review and Design: Analyzing the existing IT infrastructure (servers, storage, network, workstations) to ensure compatibility and optimal performance with the new software versions.
- Data Migration and Validation: Safely transferring existing patient data, images, and configurations to the new system architecture, followed by rigorous validation to ensure data integrity and accessibility.
- Installation and Configuration: Deploying the new software across the PACS/RIS servers and individual workstations, configuring parameters according to established workflows and institutional requirements.
- Integration with Existing Systems: Ensuring seamless interoperability with other hospital information systems (HIS), electronic health records (EHR), and medical devices.
- Testing and Quality Assurance: Conducting comprehensive testing, including functional testing, performance testing, user acceptance testing (UAT), and security vulnerability assessments.
- User Training and Support: Providing training to radiologists, technologists, IT staff, and other end-users on the new functionalities and workflows of the upgraded systems.
- Post-Implementation Monitoring and Optimization: Continuously monitoring system performance, addressing any issues that arise, and optimizing configurations for sustained efficiency.
- Security Patching and Vulnerability Management: Regularly applying security updates to protect sensitive patient data from cyber threats.
- Disaster Recovery and Business Continuity Planning: Ensuring that upgrade processes align with or enhance existing disaster recovery strategies.
Who Needs Clinical Software Upgrade Service (Pacs/ris/workstations) In Burundi?
A Clinical Software Upgrade Service for PACS (Picture Archiving and Communication System), RIS (Radiology Information System), and Workstations is essential for healthcare providers in Burundi looking to enhance their medical imaging and radiology operations. These upgrades are crucial for improving diagnostic accuracy, streamlining workflows, ensuring data security, and maintaining compliance with evolving healthcare standards.
| Customer Type | Relevant Departments | Primary Needs/Benefits |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, Cardiology, Neurology, Oncology, Emergency Department, Pathology | Improved image quality and interpretation speed, faster reporting, enhanced PACS archive management, better workstation performance for image manipulation, compliance with data storage regulations, reduced downtime, access to advanced diagnostic tools. |
| Specialized Diagnostic Imaging Centers | Radiology, Medical Imaging Analysis | Optimized workflow for high-volume imaging, integration with advanced imaging modalities (MRI, CT, Ultrasound), enhanced diagnostic reporting capabilities, secure remote access for specialists, scalability to accommodate growing patient data. |
| University Teaching Hospitals | Radiology, Medical Education, Research Departments | Access to latest imaging analysis software for training, simulation capabilities for residents, integration with research databases, support for multi-site collaborations, ensuring cutting-edge training environments. |
| Government Health Ministries/Agencies | National Health Information Systems, Public Health Planning | Standardization of imaging software across public health facilities, improved data collection and reporting for public health initiatives, enhanced cybersecurity for national health data, efficient management of large-scale imaging infrastructure. |
| Non-Governmental Organizations (NGOs) in Healthcare | Clinical Services, Mobile Health Units, Field Hospitals | Reliable and efficient imaging systems for remote or resource-limited settings, user-friendly interfaces for diverse clinical staff, cost-effective upgrade solutions, improved diagnostic capabilities for underserved populations. |
Target Customers and Departments for Clinical Software Upgrade Service in Burundi
- Hospitals (Public and Private)
- Specialized Diagnostic Imaging Centers
- University Teaching Hospitals
- Government Health Ministries/Agencies
- Non-Governmental Organizations (NGOs) involved in healthcare
Clinical Software Upgrade Service (Pacs/ris/workstations) Process In Burundi
This document outlines the standard workflow for the Clinical Software Upgrade Service (PACS/RIS/Workstations) in Burundi, from initial client inquiry to successful execution and post-implementation support. This process ensures a structured and efficient delivery of upgrades, minimizing disruption to clinical operations and maximizing client satisfaction.
| Stage | Activities | Responsible Party | Deliverables/Outcomes | Timeline Estimate |
|---|---|---|---|---|
| Client expresses interest in upgrading PACS/RIS/Workstations. Initial call/meeting to understand general needs, existing infrastructure, and desired outcomes. Discussion of potential benefits and preliminary scope. | Client, Service Provider Sales/Account Manager | Understanding of client's initial requirements, preliminary project feasibility assessment. | 1-3 business days |
| Detailed site visit or remote assessment of current PACS/RIS/workstation environment. Identification of specific upgrade requirements (software versions, hardware compatibility, data migration needs). Development of a comprehensive technical proposal including scope, solution design, timeline, and cost. | Service Provider Technical Team, Project Manager, Client IT/Clinical Stakeholders | Detailed technical assessment report, Formal Project Proposal, Scope of Work (SOW). | 1-2 weeks |
| Review and negotiation of the proposal. Signing of the contract/Service Level Agreement (SLA). Development of a detailed project plan, including resource allocation, risk assessment, and communication protocols. Formal project kickoff meeting. | Client Management, Service Provider Project Manager, Legal/Procurement Teams | Signed Contract/SLA, Approved Project Plan, Agreed Project Schedule. | 1-2 weeks |
| Procurement and delivery of new software licenses and/or hardware. Configuration of new systems/environments. Development of rollback plan. Scheduling of upgrade window (often during off-peak hours). Pre-upgrade data backup and system health checks. | Service Provider Technical Team, Client IT Team, Vendors | Ready infrastructure (hardware/software), Confirmed upgrade schedule, Verified backups. | 2-6 weeks (depending on complexity and procurement) |
| Downtime initiation as per agreed schedule. Installation of new software/patches. Configuration of workstations and servers. Data migration (if applicable). Initial system startup and basic checks. | Service Provider Technical Team (On-site or Remote), Client IT Team | Upgraded PACS/RIS software, Configured workstations, Migrated data (if applicable). | 1-3 days (depending on system size and complexity) |
| Comprehensive functional testing of all PACS/RIS/workstation features. Verification of image display, data retrieval, reporting, and workflow integration. User acceptance testing (UAT) with key clinical staff. Performance monitoring. | Service Provider QA Team, Client End-Users, Client IT Team | Successful UAT sign-off, Performance report, Identified and resolved any critical bugs. | 2-5 days |
| Conducting training sessions for end-users on new features and functionalities. Providing immediate post-upgrade support to address user queries and issues. Establishment of ongoing support channels. | Service Provider Training Team, Service Provider Support Team, Client End-Users | Trained users, Resolved initial user issues, Defined ongoing support process. | 1-2 weeks (concurrent with testing and initial rollout) |
| Final project review with client. Documentation of the upgrade process, configurations, and any lessons learned. Formal handover of the upgraded system and associated documentation. Archiving of project data. | Service Provider Project Manager, Client Project Lead | Project closure report, As-built documentation, Final sign-off, Transition to ongoing support. | 3-5 business days |
Key Stages of the Clinical Software Upgrade Service Workflow
- Inquiry and Initial Consultation
- Needs Assessment and Proposal Development
- Contracting and Planning
- Pre-Upgrade Preparations
- Upgrade Execution
- Post-Upgrade Testing and Validation
- User Training and Support
- Project Closure and Handover
Clinical Software Upgrade Service (Pacs/ris/workstations) Cost In Burundi
Implementing or upgrading Clinical Software, particularly Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated workstations, represents a significant investment for healthcare facilities in Burundi. The cost of such services is influenced by a multitude of factors, leading to a broad price range. These factors include the complexity and scope of the upgrade, the chosen software vendor and their licensing model, the number and specifications of workstations, the existing IT infrastructure, data migration requirements, customization needs, ongoing support and maintenance agreements, and the level of training provided. Due to the specialized nature of PACS/RIS and the limited market for such advanced solutions in Burundi, pricing can be less standardized compared to more developed economies. Local currency pricing will also fluctuate based on exchange rates and the import duties on hardware and specialized software licenses.
| Service Component | Estimated Price Range (BIF) | Notes |
|---|---|---|
| Basic PACS/RIS Software License (perpetual/initial) | 10,000,000 - 50,000,000+ | Highly variable based on vendor and features. Subscription models may differ. |
| Advanced PACS/RIS Modules (e.g., AI, 3D) | 5,000,000 - 25,000,000+ per module | Add-on costs for specialized functionalities. |
| Medical Workstation (standard) | 2,000,000 - 5,000,000 | Includes PC, monitor, and basic peripherals. |
| High-Performance/Radiology Workstation (with medical display) | 5,000,000 - 15,000,000+ | Essential for diagnostic imaging review. |
| Server Hardware (for PACS/RIS storage) | 5,000,000 - 20,000,000+ | Depends on storage capacity and performance needs. |
| Implementation & Deployment Services | 3,000,000 - 15,000,000+ | Vendor/partner fees for installation and configuration. |
| Data Migration Services | 2,000,000 - 10,000,000+ | Cost depends on data volume and complexity. |
| User Training (per session/group) | 500,000 - 2,000,000 | For technical and clinical staff. |
| Annual Support & Maintenance (software) | 10-20% of initial license cost annually | Covers updates, patches, and technical support. |
Key Pricing Factors for Clinical Software Upgrade Services (PACS/RIS/Workstations) in Burundi
- Software Scope and Complexity: Upgrading a full PACS/RIS suite with advanced modules (e.g., AI integration, 3D rendering) will be more expensive than a basic PACS viewer or RIS update.
- Vendor and Licensing Model: Different software vendors have varying pricing structures (perpetual licenses, subscription-based, per-user/per-study fees). Established international vendors often come with higher price tags.
- Number and Specifications of Workstations: The cost increases with the number of workstations requiring new software or hardware upgrades. High-performance workstations with specialized medical displays are considerably more expensive.
- Existing IT Infrastructure: The need for network upgrades, server capacity expansion, or data storage solutions to support the new software will add to the overall cost.
- Data Migration: Migrating existing patient and imaging data from older systems to the new PACS/RIS can be a complex and time-consuming process, incurring significant costs.
- Customization and Integration: Any specific customization of the software to meet unique hospital workflows or integration with other existing hospital information systems (HIS) will increase the service cost.
- Implementation and Deployment Services: This includes installation, configuration, testing, and go-live support, often provided by the vendor or a local partner.
- Training and User Adoption: Comprehensive training for radiologists, technicians, and administrative staff is crucial and contributes to the service cost.
- Ongoing Support and Maintenance: Annual maintenance contracts for software updates, bug fixes, and technical support are a recurring expense.
- Hardware Costs: This includes the purchase of new servers, network equipment, and specialized medical-grade workstations and monitors.
- Import Duties and Taxes: As many of these components will be imported, relevant duties and taxes in Burundi will impact the final price.
Affordable Clinical Software Upgrade Service (Pacs/ris/workstations) Options
Upgrading your healthcare facility's Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and workstations is crucial for enhancing efficiency, improving patient care, and maintaining regulatory compliance. However, the cost of these upgrades can be a significant concern. This guide explores affordable options, value bundles, and cost-saving strategies for clinical software upgrades.
| Strategy | Description | Cost-Saving Benefit |
|---|---|---|
| Phased Implementation | Instead of a full system overhaul, upgrade components or departments in stages. This spreads the cost over time and allows for continuous operation. | Reduced upfront capital expenditure, manageable budget allocation. |
| Cloud-Based Solutions (SaaS) | Leverage Software-as-a-Service models. This shifts costs from capital expenditure to operational expenditure, often with predictable monthly fees. | Lower initial investment, no need for on-premise hardware maintenance, scalability on demand. |
| Value Bundles and Integrated Suites | Many vendors offer bundled packages that include PACS, RIS, and sometimes workstation software at a discounted rate compared to purchasing them individually. | Significant discounts on combined software, streamlined vendor management, potentially integrated workflows. |
| Open-Source or Partially Open-Source Options | Explore reputable open-source PACS/RIS solutions where feasible, or systems that allow integration with open-source components. Be mindful of support and customization costs. | Reduced software licensing fees, potential for customization (though this can incur costs). |
| Negotiate Licensing and Support Contracts | Thoroughly negotiate terms for perpetual licenses, subscription fees, and ongoing support and maintenance. Understand what is included in the support package. | Lower annual recurring costs, better value for support services. |
| Used or Refurbished Hardware (for Workstations) | Consider purchasing certified refurbished workstations with sufficient specifications for your PACS/RIS needs. Ensure they come with a warranty. | Substantial savings on hardware acquisition compared to new equipment. |
| Training Optimization | Focus on efficient, role-specific training. Utilize vendor-provided training resources effectively and consider internal 'super-user' programs. | Reduced training costs, faster user adoption, minimized productivity loss during transition. |
| Prioritize Essential Features | Identify the core functionalities absolutely necessary for your current and near-future needs. Avoid paying for advanced features that won't be utilized. | Lower software acquisition costs, simpler implementation. |
| Consider Vendor Trade-in Programs | Inquire if vendors offer trade-in options for your existing software licenses or hardware as part of a new purchase. | Direct reduction in the cost of new software or hardware. |
Key Upgrade Areas:
- PACS (Picture Archiving and Communication System)
- RIS (Radiology Information System)
- Workstations (for image viewing and analysis)
- Integration and Training
Verified Providers In Burundi
In Burundi's evolving healthcare landscape, identifying trusted and qualified medical practitioners is paramount. Verified providers, particularly those with strong credentials like Franance Health, offer a crucial assurance of quality, expertise, and ethical practice. This document outlines why aligning with such verified entities is the most prudent choice for individuals seeking reliable healthcare services in Burundi.
| Aspect | Franance Health Credentials | Why it Matters for Patients |
|---|---|---|
| Professional Licensing & Registration | Ensured compliance with Burundi's Ministry of Public Health and standard medical council regulations. All practitioners hold valid, up-to-date licenses. | Guarantees that doctors and staff are legally authorized to practice medicine, possess the required training, and are accountable to regulatory bodies. |
| Educational & Experiential Qualifications | Rigorous vetting of academic degrees, specialized training, and relevant work experience for all medical personnel. | Confirms that healthcare professionals have the necessary knowledge, skills, and practical experience to diagnose and treat a wide range of conditions effectively. |
| Adherence to Ethical Medical Practice | Commitment to patient confidentiality, informed consent, and a patient-centered approach, aligning with global ethical standards. | Builds trust and ensures that patients are treated with respect, dignity, and receive care that prioritizes their well-being and autonomy. |
| Quality Assurance & Facility Standards | Regular internal audits and adherence to national guidelines for healthcare facility operations, hygiene, and equipment maintenance. | Ensures a safe, clean, and well-equipped environment for medical procedures, reducing the risk of infections and complications. |
| Continuing Professional Development (CPD) | Encourages and supports ongoing training and education for all staff to stay abreast of the latest medical advancements and techniques. | Means patients benefit from the most current and effective medical knowledge and treatment methodologies, leading to better health outcomes. |
Understanding Verified Providers in Burundi
- {"title":"What Defines a Verified Provider?","description":"Verified providers in Burundi are medical professionals and facilities that have undergone rigorous scrutiny and official validation. This process typically involves verifying their educational qualifications, professional licenses, adherence to ethical standards, and operational compliance with national health regulations."}
- {"title":"The Importance of Verification","description":"Verification acts as a seal of trust. It assures patients that the care they receive is from competent individuals practicing within established medical guidelines, minimizing risks associated with unqualified or substandard services."}
- {"title":"Franance Health: A Benchmark for Excellence","description":"Franance Health stands out as a prime example of a verified provider. Their commitment to maintaining the highest standards of medical practice, coupled with a transparent credentialing process, makes them a leading choice for healthcare consumers in Burundi."}
Scope Of Work For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Scope of Work (SOW) outlines the services and deliverables required for the successful upgrade of the existing Picture Archiving and Communication System (PACS), Radiology Information System (RIS), and associated workstations. The objective is to enhance system performance, security, and functionality to meet current and future clinical demands. The vendor will be responsible for the planning, execution, testing, and handover of the upgrade project, ensuring minimal disruption to clinical operations. All technical deliverables will adhere to the specified standard specifications to maintain compatibility and interoperability.
| Category | Deliverable | Standard Specifications / Notes |
|---|---|---|
| Project Management | Project Plan | Detailed schedule, resource allocation, communication plan, risk management plan, and change control process. |
| Project Management | Regular Progress Reports | Weekly reports detailing progress, risks, issues, and upcoming activities. Bi-weekly steering committee meetings. |
| Project Management | Risk & Issue Log | Comprehensive log of all identified risks and issues, with mitigation and resolution strategies. |
| System Planning & Design | As-Is System Assessment Report | Documentation of current PACS, RIS, and workstation configurations, workflows, and dependencies. |
| System Planning & Design | To-Be System Design Document | Detailed architecture, configuration, and workflow design for the upgraded systems. Includes hardware, software, and network requirements. |
| System Planning & Design | Data Migration Plan | Strategy for migrating existing patient data, studies, and metadata to the new system, including validation procedures. |
| System Planning & Design | Integration Plan | Plan for integrating the upgraded PACS/RIS with other hospital systems (e.g., EMR/EHR, HIS, other medical devices). |
| Software Upgrade - PACS | New PACS Software Installation & Configuration | Installation and configuration of the upgraded PACS software, adhering to vendor best practices and hospital IT policies. Latest stable version required. |
| Software Upgrade - PACS | PACS Database Upgrade/Migration | Upgrade or migration of the PACS database, ensuring data integrity and minimal downtime. |
| Software Upgrade - RIS | New RIS Software Installation & Configuration | Installation and configuration of the upgraded RIS software, aligning with clinical workflows. Latest stable version required. |
| Software Upgrade - RIS | RIS Database Upgrade/Migration | Upgrade or migration of the RIS database, ensuring data integrity and minimal downtime. |
| Software Upgrade - Workstations | Workstation Software Deployment | Deployment of new workstation viewing software, DICOM viewers, and necessary plugins on all affected workstations. Compatibility with existing OS versions. |
| Software Upgrade - Workstations | Workstation Hardware Assessment & Recommendations | Assessment of existing workstation hardware and recommendations for necessary upgrades or replacements to ensure optimal performance. |
| Testing & Validation | Unit Testing Reports | Documentation of unit tests performed on individual components. |
| Testing & Validation | System Integration Testing (SIT) Report | Results of testing the integrated PACS, RIS, and workstations with other hospital systems. |
| Testing & Validation | User Acceptance Testing (UAT) Plan & Report | Plan for UAT, involving key clinical stakeholders. Report on UAT findings and sign-off. |
| Testing & Validation | Performance Testing Report | Report detailing system performance under expected load conditions (e.g., image loading times, report generation speed). |
| Data Migration & Validation | Data Migration Validation Report | Confirmation of successful and accurate migration of all specified data sets. |
| Training & Documentation | End-User Training Materials | Comprehensive user guides, cheat sheets, and online resources for radiologists, technologists, and administrative staff. |
| Training & Documentation | End-User Training Sessions | Delivery of role-based training sessions for all end-users. |
| Training & Documentation | IT Support Staff Training Materials | Technical documentation and training for IT personnel responsible for system maintenance and troubleshooting. |
| Training & Documentation | IT Support Staff Training Sessions | Hands-on training for IT support staff on system administration, monitoring, and basic troubleshooting. |
| Training & Documentation | System Administration Guide | Detailed guide for system administrators on configuration, maintenance, and troubleshooting of the upgraded systems. |
| Deployment & Go-Live | Go-Live Plan | Detailed plan for the transition to the new system, including rollback procedures. |
| Deployment & Go-Live | Post-Go-Live Support Plan | On-site and/or remote support provided immediately following the go-live to address any emergent issues. |
| Deployment & Go-Live | System Handover Documentation | Final documentation package, including all design documents, test reports, training materials, and system configurations. Formal acceptance sign-off. |
Key Objectives of the Upgrade
- Improve system performance and responsiveness for faster image retrieval and reporting.
- Enhance data security and compliance with relevant healthcare regulations (e.g., HIPAA, GDPR).
- Introduce new features and functionalities to support advanced imaging workflows and clinical decision-making.
- Ensure seamless integration with existing and future IT infrastructure.
- Minimize downtime and disruption to radiology department operations during the upgrade process.
- Provide comprehensive training and documentation for end-users and IT support staff.
Service Level Agreement For Clinical Software Upgrade Service (Pacs/ris/workstations)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Clinical Software Upgrade Service, specifically for Picture Archiving and Communication Systems (PACS), Radiology Information Systems (RIS), and associated Workstations. This SLA is designed to ensure minimal disruption to clinical workflows and maintain the availability of critical diagnostic imaging and reporting systems.
| Service Component | Severity Level | Response Time Target | Resolution Target | Uptime Guarantee (during normal business hours) |
|---|---|---|---|---|
| PACS/RIS System Availability | Critical (System Unusable, Patient Care Impacted) | 15 minutes | 4 hours | 99.8% |
| PACS/RIS System Availability | High (Significant Functionality Impaired, Workaround Exists) | 1 hour | 8 business hours | 99.9% |
| PACS/RIS System Availability | Medium (Minor Functionality Impaired, No Patient Care Impact) | 4 business hours | 2 business days | 99.95% |
| PACS/RIS System Availability | Low (Cosmetic Issues, Performance Degradation) | 8 business hours | 5 business days | 99.95% |
| Workstation Client Software (PACS/RIS) | Critical (All Workstations Affected, No Access) | 30 minutes | 4 hours | N/A (system-wide availability applies) |
| Workstation Client Software (PACS/RIS) | High (Majority of Workstations Affected, Limited Access) | 1 hour | 4 business hours | N/A (system-wide availability applies) |
| Workstation Client Software (PACS/RIS) | Medium (Isolated Workstation Issues) | 2 business hours | 1 business day | N/A (system-wide availability applies) |
| Upgrade Process (Post-Deployment Issues) | Critical (Upgrade Failure, Data Integrity Risk) | 15 minutes | 2 hours | N/A |
| Upgrade Process (Post-Deployment Issues) | High (Significant Performance Degradation Post-Upgrade) | 1 hour | 4 business hours | N/A |
Scope of Service
- Scheduled and emergency upgrades of PACS software.
- Scheduled and emergency upgrades of RIS software.
- Deployment of updated PACS/RIS client software on workstations.
- Post-upgrade validation and testing.
- Troubleshooting and resolution of issues arising directly from the upgrade process.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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