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Medical Equipment Setup & Configuration Service (General) in Burundi
Engineering Excellence & Technical Support
Medical Equipment Setup & Configuration Service (General) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Installation & Calibration
Our certified technicians ensure your medical equipment is precisely installed, calibrated, and tested to meet rigorous international and Burundian healthcare standards, guaranteeing optimal performance and patient safety from day one.
Seamless Network Integration
We provide secure and efficient network configuration for your medical devices, facilitating seamless data flow, remote monitoring capabilities, and interoperability with existing hospital IT infrastructure in Burundi, adhering to data privacy regulations.
Comprehensive User Training & Support
Beyond setup, we deliver thorough, hands-on training for your medical staff on the proper operation, maintenance, and troubleshooting of new equipment, empowering your team and minimizing downtime, tailored to the Burundian healthcare environment.
What Is Medical Equipment Setup & Configuration Service (General) In Burundi?
Medical Equipment Setup & Configuration Service (General) in Burundi refers to the professional provision of services focused on the installation, calibration, and initial operationalization of a broad spectrum of medical devices and systems within healthcare facilities across the Republic of Burundi. This encompasses all phases from unboxing and physical mounting to software integration, network connectivity, and preliminary testing to ensure the equipment functions according to manufacturer specifications and meets clinical requirements. The objective is to render medical technology ready for safe and effective patient care delivery, adhering to local regulatory standards and best practices.
| Service Recipient | Typical Needs | Illustrative Use Cases |
|---|---|---|
| Public Hospitals and Health Centers | Installation of newly procured diagnostic imaging equipment (e.g., X-ray, Ultrasound), laboratory analyzers, patient monitoring systems, surgical instruments, and sterilization units. | Setting up an ultrasound machine for obstetric scans in a rural health clinic; deploying a new hematology analyzer in a provincial hospital laboratory; integrating a central patient monitoring system in an ICU. |
| Private Hospitals and Clinics | Deployment of advanced technologies such as MRI scanners, CT scanners, advanced endoscopy systems, digital radiography, and sophisticated laboratory automation. | Configuring a new digital X-ray suite for a private radiology center; installing and networking a complete anesthesia workstation in an operating theater; integrating a new high-volume pathology lab diagnostic system. |
| Tertiary Referral Centers & University Hospitals | Complex system integration, network backbone configuration for PACS/RIS, specialized research equipment setup, and interoperability testing between disparate medical devices. | Establishing a Picture Archiving and Communication System (PACS) for a large hospital; setting up a high-field MRI for advanced neuroimaging research; configuring a robotic surgery system with its associated control consoles and imaging integration. |
| Non-Governmental Organizations (NGOs) & Humanitarian Organizations | Rapid deployment and setup of essential medical equipment in field hospitals, mobile clinics, and disaster relief settings, often with limited infrastructure. | Installing portable X-ray units and basic laboratory equipment for a medical mission in a remote area; configuring water purification systems integrated with medical facilities; setting up basic diagnostic equipment in a temporary health post. |
| Medical Equipment Suppliers & Distributors | Providing outsourced installation and configuration services as part of their sales agreements and to ensure product functionality upon delivery. | A medical equipment vendor contracting a specialized service provider to install and commission a newly sold CT scanner at a client hospital; ensuring a multi-vendor laboratory system is correctly interfaced and operational. |
Key Aspects of Medical Equipment Setup & Configuration Service (General) in Burundi
- Site Preparation & Assessment: Evaluating the intended installation site for power, environmental controls, structural integrity, and network infrastructure compatibility.
- Unpacking & Inventory Verification: Careful removal from packaging, inspection for transit damage, and reconciliation with purchase orders and manufacturer documentation.
- Physical Installation & Mounting: Securing equipment in its designated location, including wall mounting, floor anchoring, or integration into existing racks/suites.
- Electrical & Power Connection: Proper connection to the facility's electrical grid, including surge protection and grounding, ensuring compliance with local electrical codes.
- Software Installation & Updates: Deployment of operating systems, firmware, application software, and applying any necessary manufacturer-recommended updates.
- Network Integration & Configuration: Connecting equipment to the hospital's Local Area Network (LAN) or Wide Area Network (WAN), configuring IP addresses, and establishing communication protocols for data transfer (e.g., HL7, DICOM).
- Calibration & Performance Verification: Adjusting internal parameters to achieve precise measurements and outputs according to established standards and manufacturer tolerances. This often involves using specialized test equipment.
- Functional Testing & Diagnostics: Performing a series of tests to confirm all operational modes, safety features, and system interdependencies function as designed.
- User Interface & Parameter Setup: Configuring user-specific settings, patient demographics integration, and defining operational parameters based on clinical protocols.
- Documentation & Handover: Providing comprehensive installation reports, user manuals, training materials, and formal handover to the facility's biomedical engineering department or designated personnel.
- Initial User Training: Basic orientation and functional training for end-users on the correct operation and routine maintenance of the newly installed equipment.
- Compliance & Regulatory Adherence: Ensuring installation meets local healthcare regulations and standards set by the Ministry of Public Health and the Fight Against AIDS (MSP) and any relevant international bodies.
Who Needs Medical Equipment Setup & Configuration Service (General) In Burundi?
Setting up and configuring medical equipment is a critical process that ensures the functionality, safety, and accuracy of vital healthcare tools. In Burundi, a variety of entities require these specialized services to maintain and enhance their healthcare delivery capabilities. This service is not a luxury but a necessity for any organization or department that relies on modern medical technology.
| Target Customer | Key Departments Involved | Types of Equipment Commonly Requiring Setup/Configuration |
|---|---|---|
| Hospitals (Public and Private) | Radiology, Cardiology, Surgery, Intensive Care Units (ICU), Emergency Department, Pathology, Clinical Laboratories, Central Sterile Supply Department (CSSD) | MRI machines, CT scanners, X-ray machines, Ultrasound devices, Ventilators, Anesthesia machines, ECG machines, Dialysis machines, Surgical robots, Endoscopes, Laboratory analyzers |
| Clinics and Health Centers | General Practice, Outpatient Departments, Minor Procedure Rooms, Basic Laboratory Services | Blood pressure monitors, ECG machines, Diagnostic kits, Sterilizers, Small centrifuges, Basic imaging devices |
| Diagnostic Laboratories | Hematology, Biochemistry, Microbiology, Immunology, Molecular Diagnostics | Automated blood analyzers, Spectrophotometers, PCR machines, Incubators, Microscopes (digital/automated), Elisa readers, HPLC systems |
| Research Institutions and Universities | Medical Research Labs, Anatomy/Physiology Departments, Clinical Training Facilities | Advanced imaging systems, Biosafety cabinets, Gene sequencers, Flow cytometers, Electrophysiology equipment, Sophisticated analytical instruments |
| NGOs and Humanitarian Aid Organizations | Mobile Clinics, Field Hospitals, Public Health Programs, Disaster Relief Units | Portable X-ray units, Ultrasound machines, Diagnostic kits, Water purification systems (medical context), Portable generators, Basic surgical instruments |
| Government Health Ministries/Departments | Procurement and Logistics, Public Health Infrastructure Management, National Referral Hospitals | Large-scale equipment for public hospitals, Centralized laboratory equipment, Specialized medical vehicles |
| Private Medical Practices | Specialist Departments (e.g., Ophthalmology, Dermatology, Dentistry, Physiotherapy) | Ophthalmic diagnostic equipment, Dental chairs and imaging, Physiotherapy equipment (e.g., ultrasound therapy units, laser therapy), Dermatological lasers |
Who Needs Medical Equipment Setup & Configuration Service (General) in Burundi?
- {"title":"Hospitals (Public and Private)","description":"Hospitals, from large central facilities to smaller specialized clinics, are the primary consumers of medical equipment. They require setup and configuration for everything from basic diagnostic tools to advanced imaging systems and surgical apparatus. This includes initial installation, calibration, software updates, and integration with existing hospital information systems (HIS)."}
- {"title":"Clinics and Health Centers","description":"Smaller healthcare facilities, including rural health centers and urban clinics, often acquire new or refurbished equipment to expand their service offerings. Proper setup ensures that even essential equipment like blood pressure monitors, ECG machines, and basic laboratory analyzers are functioning correctly and providing reliable data."}
- {"title":"Diagnostic Laboratories","description":"Specialized laboratories focused on medical diagnostics (e.g., pathology, radiology, microbiology) rely heavily on precise and calibrated equipment. This includes analyzers, microscopes, imaging devices, and other sophisticated instruments that need expert configuration to ensure accurate test results."}
- {"title":"Research Institutions and Universities (with Medical Programs)","description":"Academic and research facilities involved in medical training or scientific research often invest in advanced equipment for teaching, experimentation, and innovation. These institutions need services to set up and configure equipment for specific research protocols, simulations, and educational purposes."}
- {"title":"Non-Governmental Organizations (NGOs) and Humanitarian Aid Organizations","description":"NGOs and aid organizations frequently deploy medical equipment in various settings, often in challenging or remote areas. They require reliable setup and configuration services to ensure that donated or purchased equipment can be immediately put to use for patient care, medical outreach programs, or disaster response."}
- {"title":"Government Health Ministries and Departments","description":"National and regional health authorities responsible for public health infrastructure and procurement may require setup and configuration services for equipment deployed across the public healthcare system. This ensures standardization and proper functioning of essential medical technologies nationwide."}
- {"title":"Private Medical Practices (e.g., Specialist Clinics, Dental Clinics)","description":"Individual practitioners and group practices offering specialized medical services (e.g., cardiology, ophthalmology, dentistry) invest in specific equipment tailored to their field. Expert setup and configuration are crucial for optimal performance and patient safety."}
Medical Equipment Setup & Configuration Service (General) Process In Burundi
This document outlines the general workflow for the Medical Equipment Setup & Configuration Service in Burundi, from the initial client inquiry to the successful execution of the service. This process ensures that medical facilities receive their equipment properly installed, calibrated, and ready for use, adhering to local regulations and manufacturer specifications.
| Stage | Description | Key Activities | Responsible Party | Deliverables/Outcomes |
|---|---|---|---|---|
| The client (hospital, clinic, etc.) expresses interest in the setup and configuration service and provides details about their specific equipment and facility requirements. |
| Client, Service Provider Sales/Consultant | Understanding of client needs, preliminary equipment list, facility assessment requirements. |
| Based on the inquiry, the service provider prepares a detailed quotation and a comprehensive proposal outlining the scope of work, timelines, and costs. |
| Service Provider Technical/Sales Team | Formal quotation, detailed service proposal, breakdown of costs and timelines. |
| Upon acceptance of the proposal, a formal contract is established, outlining the terms and conditions of the service agreement. |
| Client, Service Provider Management | Signed service contract, agreed payment terms. |
| If the service provider is involved in procurement, this stage involves acquiring the equipment. If the client procures, it's about coordinating delivery to the site. |
| Service Provider Procurement/Logistics, Client | Equipment acquired, delivery scheduled and confirmed. |
| Ensuring the installation site is ready and all necessary logistical arrangements are in place before the technicians arrive. |
| Client, Service Provider Logistics/Field Team | Ready installation site, all necessary tools and personnel mobilized. |
| The core stage where trained technicians physically install and connect the medical equipment according to manufacturer guidelines. |
| Service Provider Field Technicians | Equipment physically installed and connected. |
| Setting up the equipment's software and parameters to meet the specific needs of the healthcare facility and ensuring accuracy. |
| Service Provider Field Technicians/Specialists | Equipment configured for optimal performance, calibrated for accuracy. |
| Thoroughly testing all functions of the equipment to ensure it operates correctly and meets performance benchmarks. |
| Service Provider Field Technicians/QA Team, Client Representatives | Equipment validated for functionality and performance, test reports generated. |
| Providing comprehensive training to the medical staff who will operate the equipment. |
| Service Provider Trainers/Technicians, Client Staff | Trained medical staff capable of operating the equipment. |
| Providing all relevant documentation and formally handing over the operational equipment to the client. |
| Service Provider Project Manager/Technicians, Client Representative | Complete documentation package, signed handover certificate. |
| Offering ongoing support, maintenance, or troubleshooting as per the service agreement. |
| Service Provider Support Team | Continued operational efficiency and client satisfaction. |
Key Stages of the Medical Equipment Setup & Configuration Service
- Inquiry and Needs Assessment
- Quotation and Proposal
- Contracting and Agreement
- Equipment Procurement/Delivery Coordination
- Site Preparation and Logistics
- On-site Installation and Setup
- Configuration and Calibration
- Testing and Validation
- User Training
- Documentation and Handover
- Post-Installation Support (Optional/As per Agreement)
Medical Equipment Setup & Configuration Service (General) Cost In Burundi
The cost of medical equipment setup and configuration services in Burundi can vary significantly based on several factors. These services are crucial for ensuring that new or relocated medical devices function optimally and safely. The pricing is generally influenced by the complexity of the equipment, the vendor providing the service, the location of the medical facility, and any required ongoing maintenance or training. Local currency is the Burundian Franc (BIF).
| Service Type/Equipment Category | Estimated Cost Range (BIF) | Notes |
|---|---|---|
| Basic Diagnostic Equipment (e.g., Stethoscopes, BP Monitors, basic centrifuges) | 50,000 - 200,000 BIF | Typically includes unpacking, basic checks, and functional testing. |
| Laboratory Equipment (e.g., basic microscopes, incubators, PCR machines) | 150,000 - 500,000 BIF | May involve calibration, initial reagent setup, and basic user familiarization. |
| Imaging Equipment (e.g., X-ray machines, Ultrasound) | 500,000 - 2,500,000+ BIF | Involves complex calibration, software configuration, integration with PACS (if applicable), and safety checks. Costs can escalate significantly for advanced modalities. |
| Surgical Equipment (e.g., basic surgical sets, electrocautery units) | 200,000 - 700,000 BIF | Focuses on assembly, functional checks, and safety protocols. Robotic or highly specialized surgical systems would be considerably higher. |
| Ventilators and Critical Care Equipment | 300,000 - 1,000,000+ BIF | Requires precise calibration, extensive functional testing, and potentially integration with patient monitoring systems. |
| Complex Medical Systems (e.g., MRI, CT Scanners, Linear Accelerators) | 2,000,000 - 10,000,000+ BIF | These are high-cost, specialized installations involving significant engineering, software integration, safety compliance, and extensive training. This is a very rough estimate and can be much higher. |
| On-site Training (per day/session) | 75,000 - 250,000 BIF | Depends on the complexity of the equipment and the number of participants. |
Key Pricing Factors for Medical Equipment Setup & Configuration in Burundi:
- Complexity of the Medical Equipment: Simple diagnostic tools will be less expensive to set up than advanced imaging systems (like MRI or CT scanners) or complex surgical robots.
- Vendor Reputation and Expertise: Established and highly reputable service providers with specialized technicians often command higher fees.
- Scope of Services: This includes basic installation, calibration, software configuration, integration with existing hospital systems (e.g., HIS/RIS), and initial operational verification.
- Location of the Facility: Remote or difficult-to-access locations may incur additional travel and logistical costs.
- Additional Services: This can encompass comprehensive user training, ongoing technical support contracts, extended warranties, and preventive maintenance packages.
- Urgency of the Request: Rush jobs or installations requiring immediate attention may come with premium charges.
- Need for Specialized Tools or Software: Some equipment requires proprietary tools or specific software licenses for proper setup and configuration.
- Customization Requirements: If the equipment needs to be tailored to specific clinical workflows or protocols, this will increase the setup time and cost.
Affordable Medical Equipment Setup & Configuration Service (General) Options
Our Affordable Medical Equipment Setup & Configuration Service offers comprehensive solutions designed to get your medical facilities running efficiently and cost-effectively. We understand that acquiring and implementing new medical equipment can be a significant investment. Our service focuses on providing expert installation, calibration, and initial configuration to ensure your equipment operates at peak performance from day one. We aim to minimize downtime and maximize the return on your equipment investment through our streamlined processes and commitment to affordability.
| Value Bundle Name | Description | Included Services | Cost-Saving Strategies | Price Range (Estimate) |
|---|---|---|---|---|
| Basic Setup Essentials | Ideal for single-item installations or simpler equipment. | Delivery, physical setup, basic calibration, and initial power-on test. | Streamlined workflow, reduced on-site time. Focus on core functionality. | $250 - $600 per item |
| Standard Configuration Package | Suitable for most common medical devices requiring moderate configuration. | Includes Basic Setup Essentials plus software configuration, basic network connection, and initial operational check. | Bundled pricing for multiple services, efficient configuration templates, fewer individual service calls. | $500 - $1,200 per item |
| Comprehensive Integration Suite | For complex equipment or systems requiring advanced integration with existing infrastructure. | Includes Standard Configuration Package plus advanced network integration, data migration assistance, and in-depth user training. | One-time comprehensive service, preventing future costly integration issues, reduced training time with expert guidance. | $1,000 - $3,000+ per item/system |
| Multi-Equipment Discount | Significant savings when setting up multiple pieces of equipment simultaneously. | Applicable to any of the above bundles when performed in the same location and timeframe. | Economies of scale for technicians, reduced travel time and costs, bulk material management. | Up to 15-20% discount on total service cost |
Our General Medical Equipment Setup & Configuration Service Includes:
- On-site delivery and unboxing of medical equipment.
- Professional installation and physical setup.
- Calibration and functional testing against manufacturer specifications.
- Initial software configuration and network integration (if applicable).
- Basic user training and operational guidance.
- Troubleshooting and initial problem resolution.
- Documentation of setup and configuration parameters.
Verified Providers In Burundi
In the rapidly evolving landscape of healthcare in Burundi, identifying and partnering with verified providers is paramount for ensuring quality, reliability, and ethical practices. Among these distinguished entities, Franance Health stands out due to its rigorous credentials and unwavering commitment to excellence. This document outlines why Franance Health represents the best choice for individuals and organizations seeking dependable healthcare services and solutions in Burundi.
| Aspect | Franance Health's Advantage | Why it Matters for You |
|---|---|---|
| Quality Assurance | Holds recognized accreditations and certifications. | Guarantees adherence to high standards of care, safety, and efficacy. |
| Medical Expertise | Employs a team of rigorously vetted and experienced healthcare professionals. | Ensures you receive accurate diagnoses and effective treatments from qualified individuals. |
| Infrastructure | Utilizes modern medical technology and well-equipped facilities. | Provides access to advanced diagnostic tools and comfortable treatment environments. |
| Service Scope | Offers a broad range of integrated healthcare services. | Allows for comprehensive care management and convenience, reducing the need to seek services elsewhere. |
| Patient Experience | Prioritizes personalized care, clear communication, and patient satisfaction. | Ensures a supportive and respectful healthcare journey with your best interests at heart. |
| Trust and Integrity | Maintains transparent operations and adheres to strict ethical guidelines. | Builds confidence through reliable and trustworthy healthcare services. |
Franance Health Credentials and Strengths
- Accreditation and Certifications: Franance Health adheres to strict national and international healthcare standards, often holding accreditations from relevant Burundian regulatory bodies and, where applicable, international health organizations. These certifications are a testament to their operational excellence, patient safety protocols, and commitment to quality care.
- Experienced and Qualified Medical Professionals: The organization boasts a team of highly skilled and experienced doctors, nurses, specialists, and allied health professionals. Their qualifications are meticulously verified, ensuring that patients receive care from competent and compassionate individuals.
- State-of-the-Art Facilities and Technology: Franance Health invests in modern medical equipment and maintains facilities that meet contemporary healthcare requirements. This commitment to technological advancement enables accurate diagnostics, effective treatments, and a comfortable patient experience.
- Comprehensive Service Offerings: From primary care to specialized medical services, Franance Health provides a wide spectrum of healthcare solutions. This integrated approach allows for seamless patient management and addresses diverse health needs within a single, trusted network.
- Patient-Centric Approach: At the core of Franance Health's philosophy is a dedication to patient well-being. This translates into personalized care plans, clear communication, and a focus on patient satisfaction and positive health outcomes.
- Ethical Practice and Transparency: Franance Health operates with the highest ethical standards, prioritizing patient confidentiality, informed consent, and transparent billing practices. This builds trust and confidence among their clientele.
- Community Engagement and Public Health Initiatives: Beyond individual patient care, Franance Health actively participates in community health programs and initiatives, demonstrating a commitment to the overall well-being of the Burundian population.
Scope Of Work For Medical Equipment Setup & Configuration Service (General)
This Scope of Work (SOW) outlines the general services and deliverables required for the setup and configuration of medical equipment. This document is intended to be a template and should be customized based on the specific equipment, site requirements, and contractual agreements. The service provider will be responsible for ensuring all equipment is installed, configured, and tested according to manufacturer specifications and relevant regulatory standards.
| Deliverable | Description | Standard Specification/Reference |
|---|---|---|
| Installation Report | Document detailing the physical installation process, including dates, personnel involved, and any deviations from the plan. | Manufacturer's installation checklist, site-specific installation plan. |
| Configuration Report | Document outlining all software and hardware configurations, including network settings, user profiles, security parameters, and integration details. | Manufacturer's configuration guides, project-specific configuration document. |
| Test Results & Validation Report | Report summarizing all functional and performance tests conducted, along with validation against manufacturer specifications and acceptance criteria. | Manufacturer's test protocols, clinical validation protocols (if applicable). |
| Calibration Certificates | Certificates confirming that the equipment has been calibrated to meet required accuracy and precision standards. | National/international calibration standards (e.g., ISO, NIST), manufacturer's calibration procedures. |
| User Manuals & Training Materials | Official user manuals provided by the manufacturer and any supplementary training materials developed for the specific implementation. | Manufacturer's official documentation. |
| Network Connectivity Report | Documentation of successful network connectivity, including IP addresses, port configurations, and firewall rules. | Hospital IT network policies, cybersecurity standards. |
| Integration Verification Report | Confirmation that the equipment is successfully integrated with relevant hospital systems (HIS, PACS, EHR, etc.) and data exchange is functional. | HL7 standards, DICOM standards, API documentation (if applicable). |
| Service Handover Document | Formal document signed by both parties acknowledging completion of the SOW and handover of the installed and configured equipment. | Client-specific acceptance criteria, project completion checklist. |
Key Phases and Activities
- 1. Pre-Installation Planning: Site assessment, equipment verification, network readiness check, scheduling.
- 2. Equipment Delivery & Unpacking: Receiving, inspecting for damage, unpacking, and staging equipment at designated locations.
- 3. Physical Installation: Mounting, connecting, and securing all equipment components as per manufacturer guidelines and site plans.
- 4. Electrical & Network Connectivity: Connecting equipment to power sources and establishing network connectivity (wired/wireless) as required.
- 5. Software Installation & Configuration: Installing operating systems, firmware, drivers, and application software. Configuring user settings, security protocols, and integration parameters.
- 6. Calibration & Testing: Performing initial calibration and functional tests to verify equipment performance against baseline specifications.
- 7. Integration & Interoperability: Connecting equipment to existing hospital information systems (HIS), Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHR), and other relevant medical devices.
- 8. User Training: Providing comprehensive training to end-users and technical staff on equipment operation, maintenance, and basic troubleshooting.
- 9. Documentation & Handover: Providing detailed installation reports, configuration guides, user manuals, and warranty information. Formal handover to the client.
- 10. Post-Installation Support: Initial support period to address any immediate issues and ensure smooth operation.
Service Level Agreement For Medical Equipment Setup & Configuration Service (General)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Medical Equipment Setup & Configuration Service (General) provided by [Your Company Name] to [Client Name]. This SLA is an addendum to the Master Service Agreement between the parties.
| Issue Severity | Response Time (Business Hours) | Resolution Time Target (Business Hours) | Uptime Guarantee (Monthly) |
|---|---|---|---|
| Critical Issue | 1 Hour | 4 Hours | 99.5% |
| Major Issue | 2 Business Hours | 8 Business Hours | 99.5% |
| Minor Issue | 4 Business Hours | 24 Business Hours | 99.5% |
Definitions
- {"term":"Service Request","definition":"Any documented request from the Client to initiate the setup or configuration of medical equipment."}
- {"term":"Critical Issue","definition":"An issue that renders the medical equipment completely inoperable, significantly impacting patient care or safety, and requires immediate attention."}
- {"term":"Major Issue","definition":"An issue that degrades the performance of the medical equipment but does not render it completely inoperable, or impacts a non-critical function, and requires prompt attention."}
- {"term":"Minor Issue","definition":"An issue that causes a cosmetic defect, inconvenience, or affects a non-essential function of the medical equipment, and can be addressed within standard service intervals."}
- {"term":"Business Hours","definition":"Monday through Friday, 8:00 AM to 5:00 PM, excluding public holidays in [Client's Region/Country]."}
- {"term":"Response Time","definition":"The maximum time allowed for [Your Company Name] to acknowledge and begin working on a Service Request after it has been officially logged."}
- {"term":"Resolution Time","definition":"The maximum time allowed for [Your Company Name] to resolve a Service Request to the Client's reasonable satisfaction."}
- {"term":"Uptime Guarantee","definition":"The percentage of time the medical equipment is expected to be fully functional and available for use, excluding scheduled maintenance."}
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