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Verified Service Provider in Burkina Faso

Histopathology & Cytology in Burkina Faso Engineering Excellence & Technical Support

Histopathology & Cytology solutions for Clinical & Diagnostic Labs. High-standard technical execution following OEM protocols and local regulatory frameworks.

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Rapid Diagnostic Capacity Building

Implementing intensive, hands-on training programs for local histotechnicians and cytotechnologists, leveraging digital microscopy and remote expert consultation to accelerate diagnostic turnaround times for cancer screening and diagnosis.

Telepathology Network Expansion

Establishing a secure, cloud-based telepathology platform connecting rural health centers to urban pathology labs, enabling remote slide review and consultation to extend specialized diagnostic expertise across Burkina Faso.

Molecular Pathology Integration

Introducing molecular pathology techniques for precision diagnostics, focusing on common cancers in Burkina Faso to identify actionable biomarkers and guide targeted therapy, improving patient outcomes.

What Is Histopathology & Cytology In Burkina Faso?

Histopathology and cytology are crucial subspecialties within diagnostic pathology. Histopathology involves the microscopic examination of tissue samples (biopsies or surgical resections) to diagnose diseases, particularly cancer and inflammatory conditions. Cytology, on the other hand, focuses on the microscopic examination of individual cells or small clusters of cells obtained from various bodily fluids or fine-needle aspirations. Both disciplines are indispensable for accurate diagnosis, treatment planning, and prognosis assessment in Burkina Faso's healthcare system.

Who Needs Histopathology & Cytology Services?Typical Use Cases in Burkina Faso
Individuals with Suspected or Diagnosed Malignancies: This includes patients presenting with palpable masses, abnormal imaging findings, or clinical signs suggestive of cancer.Diagnosis of various cancers: Breast, cervical, prostate, skin, lung, gastrointestinal, and hematological malignancies. Cervical cytology (Pap smears) is vital for early detection of precancerous and cancerous lesions of the cervix, particularly significant in regions with high HPV prevalence.
Patients with Inflammatory Conditions: Conditions requiring detailed assessment of tissue or cellular responses to inflammation.Investigation of infections: Identifying infectious agents (bacteria, fungi, parasites) in tissues or bodily fluids, particularly relevant in a tropical setting. Diagnosis of inflammatory bowel disease, gastritis, and dermatitis.
Individuals Requiring Prognostic Information: To guide treatment intensity and predict disease outcomes.Monitoring of treatment response: Assessing the effectiveness of therapies, especially in oncology. Determining tumor grade and stage to inform treatment protocols.
Patients Undergoing Surgical Procedures: For definitive diagnosis and margin assessment of resected tissues.Pre-operative diagnosis: Guiding surgical planning and management. Post-operative assessment of surgical margins to ensure complete tumor removal.
Public Health Screening Programs: For early detection of preventable diseases.Screening for cervical cancer: The implementation and accessibility of Pap smear programs are critical. Potential for other screening initiatives for prevalent cancers.
Research and Education: For advancing medical knowledge and training future healthcare professionals.Teaching material for medical students and residents. Contribution to epidemiological studies and research into local disease patterns.

Key Aspects of Histopathology and Cytology Services in Burkina Faso

  • Sample Acquisition: Tissues are obtained through biopsies (e.g., endoscopic, punch, incisional, excisional) or surgical procedures. Cells are collected via fine-needle aspiration (FNA), exfoliative cytology (e.g., Pap smears, sputum), or from body fluids (e.g., urine, pleural fluid, cerebrospinal fluid).
  • Sample Processing: Tissues undergo fixation (typically formalin), gross examination, processing (dehydration, clearing, infiltration with paraffin wax), embedding, sectioning (using a microtome), and staining (most commonly Hematoxylin and Eosin - H&E). Cytological samples are typically processed via liquid-based cytology or direct smear preparation, followed by fixation and specific staining.
  • Microscopic Examination: Trained pathologists meticulously examine stained slides under a microscope, identifying cellular morphology, architectural patterns, and cellular abnormalities indicative of disease. This includes evaluating for malignancy, inflammation, infection, and other pathological processes.
  • Diagnostic Reporting: A comprehensive report detailing the findings, diagnosis, and often prognostic indicators is generated. This report serves as the primary guide for clinicians in managing patient care.
  • Quality Control: Robust quality assurance measures are essential, including proficiency testing, internal review of slides, and ongoing education for pathologists and laboratory technicians to ensure diagnostic accuracy and consistency.

Who Needs Histopathology & Cytology In Burkina Faso?

In Burkina Faso, histopathology and cytology services are crucial for accurate disease diagnosis, particularly for cancer and infectious diseases. These services are vital for effective patient management, guiding treatment decisions, and monitoring disease progression. The demand for these services stems from a broad spectrum of healthcare providers and institutions requiring definitive diagnostic information.

Customer TypeKey Departments/UsersPrimary NeedExamples of Use Cases
Public HospitalsPathology Department, Oncology Department, Surgery Department, Gynecology Department, Internal MedicineAccurate diagnosis of cancers (e.g., breast, cervical, prostate), infections (e.g., tuberculosis), and inflammatory conditions.Biopsy analysis for tumor staging, Pap smear screening for cervical cancer, fine-needle aspiration (FNA) for suspicious lumps, examination of surgical resections.
Private Hospitals & ClinicsPathology Department (if available), Referring Physicians, Surgical UnitsTimely and reliable diagnostic results to support private patient care and treatment planning.Similar to public hospitals, often with a focus on faster turnaround times for paying patients.
Research InstitutionsPathology Labs, Molecular Biology Labs, Epidemiology UnitsProviding tissue and cell samples for research into disease prevalence, new diagnostic methods, and treatment efficacy.Tissue archiving for long-term studies, analysis of disease markers, drug response research.
Specialized Medical CentersOncology Centers, Diagnostic Imaging CentersIntegrated diagnostic services for comprehensive cancer care, from screening to treatment monitoring.Biopsies guided by imaging, correlation of pathological findings with imaging results, follow-up biopsies to assess treatment response.
Public Health LaboratoriesMicrobiology Department (for certain infectious agents that can be diagnosed cytologically), Disease Surveillance UnitsSupporting public health initiatives through the diagnosis of transmissible diseases and monitoring of public health trends.Detection of parasites in bodily fluids, identification of certain cellular changes indicative of infectious diseases.

Target Customers and Departments for Histopathology & Cytology in Burkina Faso

  • Hospitals (Public and Private)
  • Clinics and Health Centers
  • Research Institutions
  • Specialized Medical Centers (e.g., Oncology Centers)
  • Public Health Laboratories

Histopathology & Cytology Process In Burkina Faso

The histopathology and cytology process in Burkina Faso, like in many resource-limited settings, involves a series of critical steps from the initial patient inquiry to the final diagnostic report. This workflow is designed to collect, process, and analyze tissue and cell samples to aid in disease diagnosis and management, particularly for cancer and other significant pathological conditions. The process is often challenged by infrastructure limitations, supply chain issues, and the need for skilled personnel, requiring adaptable and often multi-stage approaches.

StageKey ActivitiesChallenges in Burkina FasoTools/Reagents
Specimen Collection & ReferralBiopsy/smear, fixation, labeling, transportLimited access to collection materials, unreliable transport, formalin shortages, potential for specimen degradationBiopsy needles, scalpels, formalin, Cytolyt/PreservCyt, labels, requisition forms
Laboratory Reception & AccessioningReceiving, logging, initial gross examinationManual logging systems, limited space, insufficient trained personnelLaboratory register, specimen containers, grossing tools
Specimen ProcessingTrimming, dehydration, infiltration, embedding (histopathology); slide preparation (cytology)Lack of automated tissue processors, inconsistent quality of processing chemicals, manual labor intensiveMicrotomes, embedding cassettes, paraffin wax, alcohols, xylene, stains, slides, cytocentrifuges/filters
Sectioning & StainingMicrotomy, slide mounting, H&E/Pap stainingDull microtome blades, inconsistent staining reagents, limited access to specialized stainsMicrotome, water bath, slides, H&E stain components, Pap stain components, MGG/Wright's stain
Microscopic Examination & DiagnosisPathologist/cytotechnologist review, diagnosis formulationShortage of pathologists and cytotechnologists, workload strain, lack of advanced diagnostic aids (e.g., immunohistochemistry)Microscopes, diagnostic reference books/atlases
Reporting & CommunicationReport generation, dissemination, follow-upSlow reporting times, unreliable communication channels, limited availability of digital reporting systemsReport templates, fax machines, couriers, basic computers (if available)

Histopathology & Cytology Workflow in Burkina Faso

  • 1. Specimen Collection & Referral:
    • Patient Consultation: A clinician suspects a condition requiring histopathological or cytological examination (e.g., a palpable mass, abnormal cervical smear, skin lesion).
    • Biopsy/Smear Procedure: The clinician performs the necessary procedure (e.g., fine-needle aspiration (FNA), core biopsy, excisional biopsy, Pap smear, liquid-based cytology).
    • Fixation: Immediate and appropriate fixation is crucial. Formalin is the standard fixative for histopathology, while Cytolyt or PreservCyt are common for cytology. In areas with limited resources, challenges in maintaining adequate formalin stocks can arise. For cytology, air-drying or liquid-based preservation methods are employed.
    • Labeling & Documentation: Accurate patient identification, specimen site, date, and clinician details are paramount. This information is recorded on the specimen container and a corresponding requisition form.
    • Referral to Laboratory: The fixed specimen and requisition form are transported to the nearest available pathology laboratory. This can involve a network of peripheral health centers referring to regional or national laboratories, often facing logistical hurdles.
  • 2. Laboratory Reception & Accessioning:
    • Receiving Specimen: Laboratory staff receive the specimen and check for proper labeling and integrity. Any discrepancies are flagged.
    • Accessioning: Each specimen is assigned a unique laboratory number, and all details are entered into a laboratory register or a digital system (if available).
    • Initial Gross Examination (Histopathology): For tissue biopsies, a pathologist or trained technician visually examines the specimen to note its size, color, consistency, and any apparent abnormalities. This guides tissue selection for processing.
  • 3. Specimen Processing:
    • Histopathology:
  •  - **Trimming & Cassetting:** Representative portions of the tissue are carefully trimmed and placed into cassettes.
    
  •  - **Tissue Processing (Dehydration & Infiltration):** Tissues are passed through a series of graded alcohols for dehydration, then cleared with solvents like xylene, and finally infiltrated with molten paraffin wax. Automated tissue processors are ideal but may not be universally available, necessitating manual processing in some settings.
    
  •  - **Embedding:** The infiltrated tissue is embedded in paraffin wax blocks, creating a solid block for sectioning.
    
    • Cytology:
  •  - **Smear Preparation (if not liquid-based):** For non-liquid-based cytology, smears are fixed (e.g., with alcohol or air-dried) and stained.
    
  •  - **Cytocentrifugation/Filteration (for liquid-based):** Liquid-based cytology samples are processed through cytocentrifugation or filtration to concentrate cells onto a slide or membrane.
    
  •  - **Slide Preparation:** Cells are spread onto glass slides, fixed, and stained.
    
  • 4. Sectioning & Staining:
    • Histopathology:
  •  - **Microtomy:** Paraffin blocks are sectioned into thin slices (typically 3-5 micrometers) using a microtome.
    
  •  - **Mounting:** Sections are floated on a warm water bath and then mounted onto glass slides.
    
  •  - **Staining (Hematoxylin & Eosin - H&E):** Slides are stained with hematoxylin (stains nuclei blue) and eosin (stains cytoplasm pink). This is the standard stain for routine histopathology. Special stains may be used for specific features.
    
    • Cytology:
  •  - **Staining (Papanicolaou - Pap stain, May-Grünwald-Giemsa - MGG, Wright's stain):** Cytology slides are stained to visualize cellular morphology. Pap stain is standard for cervical cytology, while MGG or Wright's stain are common for FNAs and other body fluids.
    
  • 5. Microscopic Examination & Diagnosis:
    • Pathologist/Cytotechnologist Review: Trained pathologists or cytotechnologists examine the stained slides under a microscope.
    • Morphological Analysis: They meticulously evaluate cell/tissue architecture, nuclear and cytoplasmic features, and any evidence of disease (e.g., inflammation, infection, malignancy).
    • Correlation: Findings are correlated with clinical information provided on the requisition form.
    • Diagnosis Generation: A diagnosis is formulated based on the microscopic findings and clinical correlation.
  • 6. Reporting & Communication:
    • Report Writing: A formal pathology report is generated, detailing the specimen type, macroscopic findings (if applicable), microscopic findings, and the final diagnosis. This report often includes recommendations for further management.
    • Report Dissemination: The report is sent back to the referring clinician. This can be via courier, fax, or increasingly, through electronic means if available. Delays in reporting can be a significant issue due to logistical challenges and workload.
    • Follow-up & Consultation: The pathologist may be consulted by the clinician for further clarification or discussion regarding the case.

Histopathology & Cytology Cost In Burkina Faso

The cost of histopathology and cytology services in Burkina Faso can vary significantly due to several factors. These include the type of examination required (biopsy, fluid cytology, surgical specimen), the complexity of the case, the specific laboratory or hospital performing the analysis, the reagents and equipment used, and the level of expertise of the pathologist. Furthermore, pricing can also be influenced by whether the service is provided by a public or private institution, and if there are any government subsidies or insurance schemes applicable. As these services are often crucial for accurate diagnosis and treatment planning, understanding the pricing landscape is important for patients and healthcare providers alike.

Service TypeEstimated Price Range (XOF)Notes
Basic Cytology (e.g., Pap smear, fluid analysis)5,000 - 15,000Focuses on cellular morphology. Prices can be lower in public health centers.
Biopsy (e.g., needle biopsy, punch biopsy)10,000 - 30,000Involves tissue processing and microscopic examination of tissue architecture.
Surgical Specimen (e.g., tumor excision)20,000 - 60,000+Larger specimens require more extensive processing and detailed analysis, often including margin assessment.
Special Stains (per stain)5,000 - 15,000Used to highlight specific cellular components or microorganisms.
Immunohistochemistry (per antibody)20,000 - 50,000+Advanced technique to identify specific proteins, often crucial for cancer subtyping and prognosis. Costs can vary widely based on the number and type of antibodies used.
Frozen Section (intraoperative diagnosis)30,000 - 70,000+Rapid tissue analysis during surgery, requiring specialized equipment and immediate pathologist availability.

Factors Influencing Histopathology & Cytology Costs in Burkina Faso

  • Type of specimen: Biopsies, surgical resections, and fluid samples will have different processing and analysis requirements.
  • Complexity of the case: Identifying benign versus malignant conditions, grading tumors, and performing special stains can increase costs.
  • Laboratory/Hospital: Public sector facilities generally offer lower prices than private clinics or larger hospitals.
  • Reagents and equipment: The cost of specialized stains, immunohistochemistry, and advanced diagnostic tools impacts pricing.
  • Pathologist's expertise: Highly specialized pathologists or those with extensive experience may command higher fees.
  • Public vs. Private Sector: Government-supported institutions often have subsidized rates.
  • Insurance and Subsidies: The presence of national health insurance or specific medical aid programs can affect out-of-pocket expenses.

Affordable Histopathology & Cytology Options

Accessing high-quality histopathology and cytology services doesn't have to break the bank. For healthcare providers and patients alike, understanding the available options and implementing smart strategies can lead to significant cost savings. This document outlines affordable solutions, explains the concept of value bundles, and details various cost-saving tactics applicable to histopathology and cytology.

Cost-Saving StrategyDescriptionExample Application
Negotiate Volume-Based DiscountsHealthcare facilities that send a high volume of samples to a lab can negotiate lower per-test costs.A hospital system consolidating its pathology services with a single provider to leverage bulk purchasing power.
Utilize Telepathology and Remote InterpretationLeveraging digital imaging and remote specialists can reduce the need for on-site pathologists and expedite turnaround times, especially in underserved areas.A rural clinic sending digital slides to a larger hospital or specialized lab for expert interpretation.
Opt for Pre-selected Stains and TestsRather than ordering every possible stain, work with your pathologist to identify the most diagnostically relevant stains for common conditions.For a suspected melanoma, ordering H&E and S100, rather than a broad panel of immunohistochemical stains initially.
Explore Third-Party or Independent LaboratoriesIndependent labs often have lower overhead than hospital-based labs and can offer competitive pricing.A private practice physician choosing an independent pathology group for their diagnostic needs.
Implement Efficient Sample Handling and TransportProper specimen collection and transport protocols minimize the risk of sample rejection or degradation, avoiding costly redraws or repeat procedures.Ensuring correct fixative is used and samples are transported promptly to the lab.
Leverage Insurance and Payment PlansUnderstand your insurance coverage for pathology services. For uninsured or underinsured patients, inquire about payment plans or financial assistance programs offered by the lab or provider.Checking if a specific diagnostic panel is covered by Medicare or a private insurance plan, or setting up a monthly payment for a procedure.
Bundle Common Diagnostic PathwaysWork with labs to create bundled pricing for common diagnostic workups, similar to value bundles.A practice agreeing on a fixed price for the evaluation of a colonoscopy biopsy, including all standard stains and interpretation.
Consider Proficiency Testing and Quality Improvement ProgramsLabs that invest in robust quality assurance and participate in external proficiency testing often provide more reliable results, reducing the need for re-testing due to errors.Choosing a lab accredited by CAP (College of American Pathologists) or CLIA (Clinical Laboratory Improvement Amendments).

Understanding Value in Histopathology & Cytology

  • {"title":"What are Value Bundles?","description":"Value bundles are pre-packaged groups of related services offered at a predetermined price. Instead of paying for each individual test or interpretation, you get a comprehensive set of services for a fixed fee. This allows for predictable budgeting and can often be more cost-effective than sourcing services à la carte."}
  • {"title":"Benefits of Value Bundles","description":"Bundles streamline the process, reduce administrative overhead, and often include a higher level of service, such as integrated reporting or faster turnaround times, at a lower overall cost. They promote transparency and can incentivize providers to focus on efficient, high-quality care."}
  • {"title":"Types of Value Bundles","description":"Bundles can be tailored to specific clinical needs, such as:\n- Diagnostic Bundles: Including initial biopsy processing, staining, and pathologist interpretation.\n- Staging Bundles: For cancer cases, encompassing all necessary tests for accurate tumor staging.\n- Follow-up Bundles: Covering subsequent cytology screenings or specialized molecular testing."}

Verified Providers In Burkina Faso

In Burkina Faso, ensuring access to reliable and high-quality healthcare is paramount. This is where Verified Providers play a crucial role, offering a safeguard for individuals seeking medical attention. Among these, Franance Health stands out not only for its commitment to excellence but also for its stringent credentialing processes. Understanding what makes Franance Health a superior choice involves examining their accreditation, the qualifications of their medical professionals, and their dedication to patient well-being.

Credential TypeFranance Health Verification ProcessBenefit to Patients
Medical LicensesMandatory submission and verification of valid medical licenses from the Ministry of Health and relevant professional bodies in Burkina Faso.Guarantees that practitioners are legally authorized and competent to practice medicine.
Specialty CertificationsConfirmation of board certifications and specialized training in their respective fields.Ensures access to highly skilled professionals for specific medical needs.
Continuing Medical Education (CME)Requirement for all medical staff to participate in ongoing professional development and training.Keeps healthcare providers updated with the latest medical advancements and best practices.
Facility AccreditationsCompliance with national healthcare regulations and pursuit of international accreditation standards (where applicable).Confirms that the facility meets high standards for patient safety, hygiene, and operational efficiency.
Professional References & Background ChecksThorough vetting of professional history and conduct.Provides an added layer of assurance regarding the reliability and integrity of the providers.

Why Franance Health is the Best Choice for Verified Healthcare in Burkina Faso:

  • Rigorous Accreditation and Licensing: Franance Health facilities undergo comprehensive evaluations and adhere to strict national and international healthcare standards. This ensures that all operations, from diagnostic procedures to treatment protocols, meet the highest benchmarks for safety and effectiveness.
  • Highly Qualified Medical Professionals: The core of Franance Health's strength lies in its team of experienced and board-certified doctors, nurses, and specialists. Each practitioner is meticulously vetted, with their educational background, professional licenses, and ongoing training verified.
  • Patient-Centric Approach: Beyond clinical expertise, Franance Health prioritizes a compassionate and patient-centered care model. This includes clear communication, personalized treatment plans, and a focus on patient comfort and recovery.
  • Commitment to Ethical Practices: Transparency and ethical conduct are cornerstones of Franance Health's operations. Patients can trust that they will receive honest assessments, informed consent, and care free from undue influence.
  • Advanced Medical Technology and Infrastructure: Franance Health invests in state-of-the-art medical equipment and maintains modern, well-equipped facilities, enabling accurate diagnoses and effective treatments for a wide range of health conditions.

Scope Of Work For Histopathology & Cytology

This Scope of Work (SOW) outlines the requirements for Histopathology and Cytology services. It details the technical deliverables expected and the standard specifications to be adhered to. The objective is to ensure high-quality diagnostic services that are accurate, timely, and reliable.

Service ComponentTechnical DeliverableStandard SpecificationsAcceptance Criteria
Histology - Tissue ProcessingFixed tissue samples processed into paraffin blocks.Tissue fixation within 30 minutes of collection in 10% neutral buffered formalin. Complete tissue processing cycle according to established protocols (e.g., dehydration, clearing, infiltration, embedding).Blocks are firm, free of air bubbles, and properly labeled with patient identifiers. Tissue is uniformly infiltrated with paraffin and suitable for sectioning.
Histology - Sectioning & StainingSections of 3-5 micron thickness, mounted on slides, and stained with Hematoxylin and Eosin (H&E).Consistent section thickness across all slides. Even and artifact-free staining. Adequate nuclear and cytoplasmic staining. Minimal background debris.Slides are free from folds, tears, or excessive scratching. All cellular components are clearly visible and interpretable. Staining intensity is optimal for diagnosis.
Histology - Special StainsApplication of specific stains to highlight particular tissue components (e.g., PAS for carbohydrates, Trichrome for collagen).Stains are performed according to validated protocols. Adequate control slides are run concurrently. Stains are specific and selective for the intended target.Target structures are clearly visualized and differentiated. Minimal background staining or artifacts. Control slides demonstrate expected results.
Immunohistochemistry (IHC)Stained slides for selected markers (e.g., CD markers, tumor markers) with appropriate controls.Use of validated antibody panels and detection systems. Optimized antigen retrieval and blocking steps. Positive and negative internal or external controls included for each run. Staining is specific and reproducible.Clear demonstration of expected staining patterns for positive and negative controls. Specific and clear staining of target antigens in the specimen with appropriate localization. Minimal background staining.
Cytology - Sample PreparationWell-prepared smears or liquid-based cytology (LBC) vials.For smears: Thin, even distribution of cells with minimal overlapping. For LBC: Homogeneous cell suspension with minimal blood or inflammatory debris.Cells are well-visualized and representative of the sample. Minimal obscuring artifacts. Adequate cellularity for interpretation.
Cytology - StainingPapanicolaou (Pap) stained slides for gynecological samples; Romanowsky stains (e.g., Giemsa, Wright) for non-gynecological samples.Uniform staining intensity, good nuclear chromatin detail, and clear cytoplasmic differentiation. Absence of staining precipitates or excessive background material.All cellular elements are clearly visible and interpretable. Nuclear and cytoplasmic features are well-defined. Optimal color contrast for diagnostic accuracy.
Pathology ReportComprehensive, accurate, and timely diagnostic reports.Reports include macroscopic and microscopic descriptions, diagnosis, and relevant ancillary studies. Reports adhere to established diagnostic criteria and terminology. Turnaround time (TAT) for routine histology: 5-7 business days; for urgent cases: 24-48 hours; for cytology: 3-5 business days. Reports are reviewed and signed by a qualified pathologist.Reports are clear, concise, and unambiguous. Diagnoses are supported by microscopic findings. All required elements are present. TAT is met for all cases.
ArchivingStorage of stained slides and paraffin blocks.Slides and blocks are stored in a secure, climate-controlled environment. Stored for a minimum of 10 years, or as per institutional policy. Proper indexing and retrieval system.Slides and blocks are easily retrievable upon request. No degradation of quality due to storage conditions.
Quality AssuranceRegular internal and external quality control assessments.Participation in proficiency testing programs. Internal QA reviews of stained slides and reports. Regular calibration and maintenance of equipment. Competency assessments for technical staff.Demonstrated compliance with QA standards. Consistent performance within acceptable limits. Identification and remediation of any quality deviations.

Key Service Areas

  • Tissue processing and embedding for histology.
  • Microtome sectioning and staining (H&E, special stains).
  • Immunohistochemistry (IHC) staining and interpretation.
  • Cytological sample preparation (e.g., smears, fluids).
  • Cytological staining (e.g., Papanicolaou, Romanowsky).
  • Molecular pathology testing (if applicable).
  • Reporting and archival of specimens and slides.
  • Quality assurance and control measures.

Service Level Agreement For Histopathology & Cytology

This Service Level Agreement (SLA) outlines the performance expectations and guarantees for Histopathology and Cytology services provided by [Your Company Name/Department Name]. It defines the critical metrics for response times and system uptime, ensuring timely and reliable diagnostic support.

ServiceResponse Time (Business Hours)Uptime Guarantee
Urgent Histopathology/Cytology Sample Log-inWithin 1 business hour of receipt99.9% (Scheduled maintenance excluded)
Routine Histopathology/Cytology Sample Processing CommencementWithin 4 business hours of log-in99.9% (Scheduled maintenance excluded)
Preliminary Diagnostic Report Availability (Urgent Cases)Within 24 business hours of sample receipt99.9% (Scheduled maintenance excluded)
Final Diagnostic Report Availability (Routine Cases)Within 5 business days of sample receipt99.9% (Scheduled maintenance excluded)
Image Archiving and RetrievalWithin 1 business hour during business hours; Within 4 business hours for critical access outside business hours99.9% (Scheduled maintenance excluded)
Access to LIMS (Laboratory Information Management System)System availability 24/799.9% (Scheduled maintenance excluded)
Consultation Requests (Phone/Email)Acknowledgement within 2 business hours; Response within 8 business hoursN/A (Service provided based on availability)

Scope of Services

  • Histopathology Sample Processing and Analysis
  • Cytology Sample Processing and Analysis
  • Diagnostic Reporting for both Histopathology and Cytology
  • Consultation services for complex cases
In-Depth Guidance

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