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Verified Service Provider in Burkina Faso
PACS Installation & Configuration Service in Burkina Faso
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Secure Cloud-Based PACS Deployment
Leverage our expertise to implement a secure, scalable, and cloud-based Picture Archiving and Communication System (PACS) tailored for healthcare facilities in Burkina Faso. We ensure robust data security, accessibility, and disaster recovery to safeguard critical patient imaging data.
Seamless Network Integration & Optimization
Our certified technicians provide expert PACS network installation and configuration, ensuring seamless integration with existing hospital IT infrastructure. We optimize network performance for rapid image retrieval and efficient workflow management, even in challenging connectivity environments.
Customized Workflow Automation & Training
We go beyond basic installation to configure your PACS for optimal departmental workflows. Our service includes comprehensive training for medical staff on system usage, interpretation tools, and data management, empowering your team for enhanced diagnostic efficiency and patient care.
What Is Pacs Installation & Configuration Service In Burkina Faso?
PACS Installation & Configuration Service in Burkina Faso refers to the specialized technical and operational support provided for the deployment and setup of Picture Archiving and Communication Systems (PACS) within healthcare facilities located in Burkina Faso. A PACS is a medical imaging technology that stores, retrieves, manages, prints, and displays medical images. This service ensures that the PACS infrastructure is correctly installed, integrated with existing hospital IT systems (such as Electronic Health Records - EHRs), and configured to meet the specific workflow requirements of the healthcare provider. The service encompasses hardware deployment, software installation, network configuration, image acquisition device integration, user training, and ongoing system optimization.
| Target Audience | Needs Addressed | Typical Use Cases |
|---|---|---|
| Hospitals and Clinics in Burkina Faso | Modernization of medical imaging infrastructure; Improved diagnostic efficiency; Enhanced data management; Compliance with digital healthcare standards; Reduced reliance on physical film archives; Facilitation of telemedicine and remote consultations. | Deployment of a new PACS for a newly constructed hospital; Upgrade of an existing PACS to support higher imaging volumes and advanced features; Integration of PACS with a national EHR system; Implementation of a PACS solution for a regional healthcare network; Enabling remote diagnostic services for underserved areas. |
| Radiology Departments | Streamlined image retrieval and viewing; Efficient workload distribution for radiologists; Support for advanced visualization tools; Improved turnaround times for diagnostic reports. | Setting up a PACS to manage CT, MRI, and X-ray studies; Configuring specialized viewing protocols for different imaging modalities; Implementing AI-driven image analysis tools within the PACS. |
| IT Departments of Healthcare Facilities | Robust and secure system architecture; Simplified system administration and maintenance; Scalable infrastructure to accommodate growth; Seamless integration with existing IT ecosystem. | Establishing a centralized PACS server and storage solution; Implementing backup and disaster recovery strategies for the PACS; Managing user accounts and access controls; Troubleshooting and resolving system performance issues. |
| Government Health Ministries and Agencies | Standardization of medical imaging practices; Facilitation of health data analytics and public health initiatives; Improved oversight and quality control of diagnostic services across the nation. | Developing national guidelines for PACS deployment and interoperability; Implementing a national PACS archive for public health research; Supporting nationwide telemedicine initiatives requiring digital image access. |
Key Components of PACS Installation & Configuration Service
- Hardware Deployment: Installation of servers, storage devices, workstations, and network infrastructure.
- Software Installation & Setup: Deployment of the core PACS application, associated databases, and middleware.
- Network Configuration: Establishing secure and reliable network connectivity for image transfer and access across the facility.
- Integration with Imaging Modalities: Connecting and configuring DICOM (Digital Imaging and Communications in Medicine) interfaces for CT scanners, MRI machines, X-ray units, ultrasound devices, etc.
- Integration with HIS/EHR: Establishing interoperability with Hospital Information Systems (HIS) and Electronic Health Records (EHR) for seamless patient data management and workflow automation.
- User Role & Access Management: Defining and configuring user accounts, permissions, and access levels based on clinical roles.
- Workflow Optimization: Customizing PACS settings and user interfaces to align with the diagnostic and clinical workflows of radiologists, technicians, and referring physicians.
- Data Migration (if applicable): Transferring existing image archives from legacy systems to the new PACS.
- Testing & Validation: Rigorous testing of all system components to ensure data integrity, performance, and adherence to DICOM standards.
- User Training: Comprehensive training programs for IT staff, radiologists, technicians, and other end-users on system operation and management.
- Documentation & Handover: Providing detailed system documentation, operational manuals, and conducting a formal handover process.
Who Needs Pacs Installation & Configuration Service In Burkina Faso?
For healthcare organizations in Burkina Faso, the successful implementation and ongoing maintenance of a Picture Archiving and Communication System (PACS) are critical for modern medical imaging. A specialized PACS installation and configuration service ensures that these vital systems are set up optimally to enhance diagnostic efficiency, improve patient care, and streamline workflow. This service caters to a broad spectrum of healthcare providers who rely on digital imaging for their operations.
| Target Customer Segment | Key Departments Utilizing PACS |
|---|---|
| Public Hospitals | Radiology, Cardiology, Oncology, Neurology, Emergency Department, Surgical Departments, Intensive Care Units (ICUs) |
| Private Hospitals | Radiology, Cardiology, Gastroenterology, Orthopedics, Urology, Gynecology, Emergency Medicine |
| Specialized Clinics | Cardiology (Echocardiography, Angiography), Oncology (CT, MRI, PET scans), Neurology (MRI, CT scans), Orthopedics (X-ray, CT scans) |
| Diagnostic Imaging Centers | Radiology (X-ray, CT, MRI, Ultrasound), Nuclear Medicine |
| Medical Research Institutions | Radiology, Pathology (digital pathology integration), Neuroscience, Oncology |
| Government Health Agencies | Planning & Policy Departments, Quality Assurance, Health Information Management |
Target Customers for PACS Installation & Configuration Service in Burkina Faso:
- Public Hospitals
- Private Hospitals
- Specialized Clinics (e.g., Cardiology, Oncology, Neurology)
- Diagnostic Imaging Centers
- Medical Research Institutions
- Government Health Agencies (for oversight and standardized implementation)
Pacs Installation & Configuration Service Process In Burkina Faso
This document outlines the standard workflow for PACS (Picture Archiving and Communication System) installation and configuration services in Burkina Faso. The process is designed to ensure a smooth and efficient deployment, from initial client engagement to final system handover and ongoing support. It emphasizes clear communication, adherence to local regulations, and a structured approach to system integration.
| Stage | Activities | Deliverables/Outcomes | Key Stakeholders Involved | Estimated Timeline (indicative) |
|---|---|---|---|---|
| Client contacts service provider with PACS requirements. Initial consultation to understand specific needs, existing IT infrastructure, modalities to be integrated, and desired functionalities. Site visit may be conducted. | Understanding of client's requirements, preliminary assessment report, identification of key technical and operational needs. | Client (IT Department, Radiology Department, Administration), Service Provider (Sales Team, Technical Consultants) | 1-3 Business Days |
| Service provider develops a detailed proposal outlining recommended PACS solution, hardware, software, installation plan, training schedule, and support services. A comprehensive quotation is provided. | Formal proposal document, detailed quotation, technical specifications, project plan outline. | Service Provider (Technical Team, Sales Team), Client (Procurement, Technical Decision-Makers) | 3-7 Business Days |
| Client reviews and accepts the proposal. Contractual agreements are negotiated and signed, defining scope of work, payment terms, service level agreements (SLAs), and responsibilities. | Signed contract/service agreement, purchase order. | Client (Legal Department, Management), Service Provider (Legal Department, Management) | 7-14 Business Days (may vary based on negotiation complexity) |
| Thorough assessment of the client's physical site. Verification of network infrastructure (cabling, bandwidth), server room requirements (space, power, cooling), and compatibility with proposed hardware. Recommendations for any necessary upgrades. | Site readiness report, list of required infrastructure improvements, confirmed technical specifications for installation. | Service Provider (Installation Engineers, Network Specialists), Client (IT Department, Facilities Management) | 3-5 Business Days |
| Installation of PACS servers, workstations, network devices, and any required imaging modality interfaces. Physical setup and initial configuration of all hardware components. | Installed and powered-on hardware, basic network connectivity established, server hardware configured. | Service Provider (Installation Engineers, Hardware Technicians), Client (IT Department) | 5-10 Business Days (dependent on system complexity and number of sites) |
| Installation and configuration of the PACS software. Customization of user roles, permissions, workflows, image acquisition settings, and reporting templates according to client specifications. | Functional PACS software installed, basic configuration complete, user profiles created, workflow rules defined. | Service Provider (PACS Specialists, Application Engineers), Client (Radiology Department Leads, IT Department) | 7-15 Business Days (dependent on customization needs) |
| Integration of PACS with existing hospital information systems (HIS), radiology information systems (RIS), and imaging modalities (X-ray, CT, MRI, Ultrasound, etc.) using DICOM and HL7 standards. Data migration may be involved. | Successful data exchange between PACS and connected systems/modalities, seamless workflow for image acquisition and retrieval. | Service Provider (Integration Specialists, PACS Engineers), Client (IT Department, Modality Vendors, RIS/HIS Administrators) | 5-20 Business Days (highly variable depending on number and type of integrations) |
| Comprehensive training sessions for radiologists, technicians, IT staff, and other relevant personnel on how to use the PACS system effectively. Training covers image viewing, manipulation, archiving, reporting, and administrative functions. | Trained end-users, user manuals and guides provided, increased user proficiency. | Service Provider (Trainers, PACS Specialists), Client (End-Users, Department Managers) | 3-5 Business Days (multiple sessions may be required) |
| Rigorous testing of all PACS functionalities, including image acquisition, storage, retrieval, viewing, reporting, and integration points. User Acceptance Testing (UAT) to ensure the system meets client requirements. | Comprehensive test reports, resolved identified issues, formal UAT sign-off by the client. | Service Provider (QA Team, Technical Team), Client (Key Users, IT Department, Radiology Department) | 5-10 Business Days |
| Official launch of the PACS system. Transition from the old system (if any) to the new PACS. Final documentation and handover of the operational system to the client. | Live PACS system operational, all users actively using the system, project documentation (manuals, configurations) handed over. | Service Provider (Project Manager, Technical Team), Client (All Departments involved) | 1 Business Day (for official go-live, follow-up support continues) |
| Ongoing technical support, troubleshooting, software updates, and system maintenance as per the service agreement. Regular system health checks and performance monitoring. | System stability and optimal performance, prompt resolution of issues, proactive maintenance. | Service Provider (Support Team, Maintenance Engineers), Client (IT Department, End-Users) | Ongoing (as per SLA) |
Key Stages of PACS Installation & Configuration Service
- Inquiry & Needs Assessment
- Proposal & Quotation
- Contracting & Agreement
- Site Preparation & Infrastructure Review
- System Installation & Hardware Setup
- Software Configuration & Customization
- Integration with Existing Systems
- User Training
- Testing & Validation
- Go-Live & System Handover
- Post-Installation Support & Maintenance
Pacs Installation & Configuration Service Cost In Burkina Faso
The cost of installing and configuring a Picture Archiving and Communication System (PACS) in Burkina Faso can vary significantly based on several key factors. These factors influence the complexity of the implementation, the specific requirements of the healthcare facility, and the expertise of the service provider. Understanding these elements is crucial for accurate budgeting.
| Service Component | Estimated Price Range (XOF - West African CFA Franc) | Notes |
|---|---|---|
| Basic PACS Software License (perpetual, small facility) | 1,500,000 - 7,000,000 | Can be subscription-based, price varies by vendor and features. |
| Advanced PACS Software License (enterprise-level) | 7,000,000 - 30,000,000+ | Includes advanced features, scalability, and multi-site capabilities. |
| Server Hardware (high-performance, redundant) | 2,000,000 - 15,000,000 | Depends on processing power, RAM, and redundancy requirements. |
| Storage Solutions (SAN/NAS, tiered storage) | 3,000,000 - 25,000,000+ | Crucial for long-term archiving; price based on capacity (terabytes) and speed. |
| Workstation Hardware (medical-grade monitors, GPUs) | 500,000 - 3,000,000 (per workstation) | Specialized displays and graphics cards are essential for accurate image interpretation. |
| Installation & Configuration Services (basic) | 1,000,000 - 5,000,000 | Includes initial setup, basic integration, and system testing. |
| Installation & Configuration Services (complex/enterprise) | 5,000,000 - 20,000,000+ | Involves extensive integration with HIS/EMR, network optimization, and custom workflows. |
| User Training (per group/session) | 300,000 - 1,500,000 | Covers radiologists, technicians, and IT personnel. |
| Integration with HIS/EMR | 2,000,000 - 10,000,000+ | Highly dependent on the complexity of existing systems and required data exchange. |
| Network Infrastructure Upgrades (if needed) | 1,000,000 - 8,000,000+ | Includes switches, cabling, and bandwidth upgrades. |
| Ongoing Support & Maintenance (annual) | 10% - 20% of initial software/hardware cost | Covers software updates, technical assistance, and hardware support. |
Key Pricing Factors for PACS Installation & Configuration in Burkina Faso:
- {"title":"Scale and Complexity of the PACS Implementation","description":"The number of departments and medical modalities (e.g., X-ray, CT, MRI, Ultrasound) that need to be integrated into the PACS significantly impacts the cost. A larger hospital with diverse imaging equipment will naturally require a more extensive and therefore more expensive installation and configuration."}
- {"title":"Number of Concurrent Users and Workstations","description":"The more users and workstations that need access to the PACS simultaneously, the more robust the server infrastructure and network capabilities required, leading to higher costs."}
- {"title":"Hardware Requirements (Servers, Storage, Workstations)","description":"The quality and capacity of the servers, storage solutions (for archiving images), and specialized viewing workstations are major cost drivers. Factors like redundancy for disaster recovery and long-term storage needs influence storage size and associated costs."}
- {"title":"Software Licensing and Customization","description":"The type of PACS software chosen (commercial off-the-shelf vs. custom-developed), the vendor's licensing model (perpetual, subscription), and any necessary customizations to meet specific workflow needs will affect the overall price."}
- {"title":"Integration with Existing IT Infrastructure and HIS/EMR","description":"Connecting the PACS to existing hospital information systems (HIS) or electronic medical records (EMR) requires significant technical effort and expertise. The complexity of these integrations will influence the cost."}
- {"title":"Network Infrastructure and Bandwidth","description":"A robust and reliable network is essential for PACS performance. Upgrades to network switches, cabling, and ensuring sufficient bandwidth to handle large image files can be a significant cost, especially in areas with limited existing infrastructure."}
- {"title":"Service Provider's Expertise and Reputation","description":"Experienced and reputable PACS installation and configuration service providers, particularly those with a track record in Burkina Faso or similar African markets, may command higher fees due to their specialized knowledge and proven ability to deliver successful implementations."}
- {"title":"Training and Support Requirements","description":"The extent of user training (radiologists, technicians, IT staff) and ongoing technical support agreements will contribute to the overall cost. Comprehensive training and readily available support are critical for effective PACS utilization."}
- {"title":"Geographic Location within Burkina Faso","description":"While less of a primary driver for the software/hardware itself, the remoteness of a facility can increase installation costs due to travel and accommodation expenses for the technical team."}
- {"title":"Data Migration from Legacy Systems","description":"If there's a need to migrate existing patient imaging data from older systems, this process can be complex and time-consuming, adding to the overall cost."}
Affordable Pacs Installation & Configuration Service Options
Our Affordable PACS Installation & Configuration Service offers a comprehensive solution to integrate a Picture Archiving and Communication System (PACS) into your medical practice. We understand that cost is a significant factor, which is why we've developed flexible value bundles and implemented cost-saving strategies to make advanced imaging management accessible to a wider range of healthcare providers. Our goal is to provide you with a robust, efficient, and compliant PACS without breaking your budget.
| Cost-Saving Strategy | Description | Benefit |
|---|---|---|
| Phased Implementation | We can implement the PACS in stages, starting with essential modules and adding advanced features over time as your budget allows. | Reduces initial upfront investment and allows for gradual adaptation. |
| Cloud-Based PACS Options | Leveraging cloud infrastructure can significantly reduce hardware costs and IT maintenance overhead. | Lower capital expenditure, predictable monthly costs, and built-in scalability. |
| Open-Source Component Integration (where applicable) | Where appropriate and without compromising security or functionality, we can explore integrating reliable open-source components. | Reduces licensing fees for certain software elements. |
| Standardized Workflow Design | Helping you adopt efficient, standardized workflows streamlines configuration and reduces the need for complex customizations. | Faster deployment and lower configuration costs. |
| Remote Installation & Configuration | For simpler setups, we can often perform installation and configuration remotely, saving on on-site visit costs. | Reduced travel expenses and faster setup times. |
| Comprehensive Training Packages | Providing thorough training empowers your staff to efficiently use the system, minimizing the need for ongoing support for basic tasks. | Reduces reliance on paid support for routine issues. |
| Bundle Discounts | Purchasing a value bundle offers significant savings compared to selecting individual services. | Overall cost reduction for a complete solution. |
Value Bundles
- {"title":"Essential PACS Bundle","description":"Ideal for smaller clinics and imaging centers needing core PACS functionalities. Includes installation, basic configuration, and user training for up to 5 users. Focuses on efficient image storage, retrieval, and basic reporting."}
- {"title":"Advanced PACS Bundle","description":"Suited for growing practices requiring enhanced features. Incorporates all Essential Bundle features plus advanced user roles, integration with existing EMR/EHR systems (if compatible), and extended reporting capabilities for up to 15 users."}
- {"title":"Enterprise PACS Bundle","description":"Designed for larger hospitals and imaging networks needing scalability and comprehensive functionality. Includes all Advanced Bundle features, advanced HL7 integration, DICOM routing rules, disaster recovery planning, and dedicated support for an unlimited number of users."}
- {"title":"Custom PACS Solution","description":"For unique requirements, we offer a bespoke PACS solution tailored to your specific needs, workflows, and existing infrastructure. This bundle is priced based on a detailed assessment and proposal."}
Verified Providers In Burkina Faso
In Burkina Faso, navigating the healthcare landscape to find reliable and skilled providers is crucial for both residents and visitors. When seeking quality medical services, understanding the credentials of healthcare professionals and the organizations they represent is paramount. Franance Health has emerged as a leading entity, distinguished by its rigorous vetting process and commitment to upholding high standards of care. This document outlines why Franance Health credentials signify the best choice for healthcare in Burkina Faso, highlighting their verification processes and the benefits of choosing providers associated with them.
| Credential Type | Verification Process | Benefit to Patient |
|---|---|---|
| Medical Licenses & Certifications | Cross-referenced with official regulatory bodies in Burkina Faso and, where applicable, international licensing boards. | Ensures providers are legally qualified and authorized to practice medicine. |
| Educational Degrees & Diplomas | Verification of authenticity and recognition of institutions from which degrees were obtained. | Confirms foundational medical knowledge and training. |
| Specialization Accreditations | Review of certifications and documented training in specific medical fields (e.g., cardiology, pediatrics, surgery). | Guarantees expertise in a particular area of medicine, leading to more effective treatment. |
| Professional References & Performance Reviews | Confidential checks with previous employers, colleagues, and, where available, patient feedback. | Provides insight into a provider's practical skills, bedside manner, and professional reputation. |
| Background Checks | Standard checks to ensure a clean professional record and absence of disciplinary actions. | Promotes patient safety and trust in the healthcare provider. |
Key Aspects of Franance Health Credentials
- Rigorous Qualification Verification: Franance Health meticulously checks the educational background, licenses, and certifications of all affiliated healthcare professionals, ensuring they meet both national and international standards.
- Experience and Specialization Validation: Beyond basic qualifications, Franance Health assesses the practical experience and specific specializations of providers, matching them with the needs of the community and ensuring competence in various medical fields.
- Adherence to Ethical Standards: Providers associated with Franance Health are expected to adhere to the highest ethical principles in patient care, including informed consent, confidentiality, and compassionate treatment.
- Continuous Professional Development: Franance Health encourages and often requires its affiliated providers to engage in ongoing training and education, keeping them abreast of the latest medical advancements and best practices.
- Patient-Centric Approach: The credentialing process emphasizes a provider's commitment to patient well-being and satisfaction, focusing on communication, empathy, and personalized care plans.
- Network of Excellence: By associating with Franance Health, patients gain access to a curated network of highly competent and trustworthy healthcare professionals across Burkina Faso.
Scope Of Work For Pacs Installation & Configuration Service
This document outlines the Scope of Work (SOW) for the installation and configuration of a Picture Archiving and Communication System (PACS). It details the technical deliverables and standard specifications required for a successful PACS implementation, ensuring seamless integration with existing hospital IT infrastructure and adherence to industry best practices and regulatory requirements.
| Phase | Task Description | Technical Deliverables | Standard Specifications / Requirements | Acceptance Criteria |
|---|---|---|---|---|
| Site survey, system requirements gathering, network assessment, and solution architecture design. | Detailed PACS architecture document, network topology diagram, hardware/software specifications, data migration plan (if applicable), security plan. | Compliance with DICOM standards for image management. Network latency and bandwidth requirements met. Adherence to hospital IT policies. HIPAA/GDPR compliance considerations incorporated. | Signed-off architecture and design documents. Approved data migration strategy. |
| Procurement and physical installation of PACS servers, storage devices, workstations, and networking equipment. | Installed and powered-on hardware. Cable management completed. Rack mounting and labeling of all equipment. | Hardware to meet or exceed specified performance and capacity. Compliance with electrical and safety standards. Secure physical access to the server room. | Successful hardware power-on and basic connectivity test. Vendor warranty documentation provided. |
| Installation of PACS server software, database, modality worklist (MWL) server, VNA (if applicable), web viewer, and client software. | Fully installed and licensed PACS software. Configured user roles and permissions. Integrated HL7 interfaces for HIS/EMR. Configured DICOM routing rules. Deployed and configured web viewer. | Software versions as per agreed specifications. DICOM conformance statements adhered to. HL7 message mapping validated. Secure data transmission protocols enabled. | Successful installation and startup of all PACS services. Verified connectivity to modalities and HIS/EMR. User access control tested. |
| Integration with medical modalities (X-ray, CT, MRI, Ultrasound, etc.) and HIS/EMR systems. | Successful DICOM image acquisition from modalities. HL7 data exchange with HIS/EMR validated. RIS integration (if applicable). | All connected modalities successfully sending images. Accurate patient demographic and study information in PACS. Data consistency between HIS/EMR and PACS. | Test images successfully acquired and stored. Patient record updates reflected in PACS. Study status updates from HIS/EMR correctly processed. |
| Migration of legacy image data from existing archives to the new PACS. | Successfully migrated studies and images. Data integrity checks performed. | Migration process completed within agreed timeframe. Data loss within acceptable limits (if any). Accuracy and completeness of migrated data verified. | Validation reports of migrated data. Successful retrieval of a statistically significant sample of migrated studies. |
| End-user testing of all PACS functionalities. | UAT test cases executed and passed. Issues logged and resolved. | All critical functionalities meet user requirements. System performance acceptable under simulated load. | Signed-off UAT report by key stakeholders. All high-priority issues resolved. |
| Training for radiologists, technologists, IT administrators, and other relevant staff. | Training materials (manuals, presentations). Trained personnel proficient in system operation and basic troubleshooting. | Training sessions delivered as per the agreed schedule. Participants demonstrate understanding of system functionalities. | Attendance records. Post-training assessments (if conducted). |
| Deployment of the PACS into production environment. Post-go-live monitoring and support. | Production PACS system operational. Handover documentation. Defined support procedures. | System stability and performance maintained post-go-live. Defined escalation procedures for issues. Service Level Agreements (SLAs) established. | Successful transition to production. Post-go-live review meeting. Agreement on support handover. |
| Provision of all relevant system documentation. | System administration guide, user manuals, troubleshooting guides, network diagrams, configuration details, backup and disaster recovery procedures. | Documentation is accurate, complete, and up-to-date. Provided in agreed format (e.g., digital, hardcopy). | Signed-off documentation handover. Final project closure. |
Key Objectives
- Successful deployment and configuration of the PACS software and hardware.
- Integration of the PACS with existing HIS/EMR and modalities.
- Establishment of robust image archiving, retrieval, and distribution capabilities.
- Ensuring data integrity, security, and compliance with relevant healthcare standards (e.g., DICOM, HL7, HIPAA/GDPR).
- Training of relevant hospital staff on PACS operation and administration.
- Provision of comprehensive documentation for the installed system.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the terms and conditions for the PACS Installation & Configuration Service provided by [Your Company Name] to [Client Company Name]. This SLA focuses specifically on response times for critical issues and uptime guarantees for the newly installed and configured PACS.
| Service Metric | Definition | Target Level | Measurement |
|---|---|---|---|
| Critical Incident Response Time | Time taken to acknowledge and begin working on a critical PACS outage or severe malfunction (e.g., inability to access images, system unavailability). | Within 1 Hour during Business Hours; Within 4 Hours during Off-Business Hours | Time from ticket submission to first technician interaction or diagnostic action. |
| High Priority Incident Response Time | Time taken to acknowledge and begin working on a non-critical PACS issue that significantly impacts workflow but does not cause a complete outage (e.g., slow performance, minor feature malfunction). | Within 4 Business Hours | Time from ticket submission to first technician interaction or diagnostic action. |
| PACS Uptime Guarantee | Percentage of time the PACS is available and operational for users, excluding scheduled maintenance. | 99.5% | Calculated monthly as (Total time in month - Downtime in month) / Total time in month * 100. |
| Scheduled Maintenance Window | Pre-announced periods for planned system updates, upgrades, or hardware maintenance. | To be agreed upon with the client, typically during off-peak hours (e.g., weekends, overnight). No more than 8 hours per month. | Defined by mutual agreement between [Your Company Name] and [Client Company Name]. |
Key Service Components
- Scope of Service: Installation, configuration, and initial testing of the PACS software and hardware.
- Target Audience: Healthcare facilities requiring a new PACS solution or significant configuration changes.
- Service Objectives: To ensure prompt resolution of critical issues and maximum availability of the PACS.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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