Background
Verified Service Provider in Burkina Faso

Medical-Grade UPS Sizing & Installation Service in Burkina Faso Engineering Excellence & Technical Support

Medical-Grade UPS Sizing & Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.

Talk To Sales

Optimized Power Load Analysis

We conduct meticulous on-site power load assessments for your medical facilities in Burkina Faso, factoring in essential equipment, peak demand, and future expansion. This ensures precise Medical-Grade UPS sizing, preventing under-provisioning and costly over-speccing.

Robust Environmental & Electrical Compatibility

Our installation service addresses Burkina Faso's specific environmental conditions (e.g., dust, humidity, temperature) and electrical grid fluctuations. We select and integrate UPS systems with robust surge protection, voltage regulation, and harmonic distortion mitigation for optimal performance and longevity.

Seamless Integration & Regulatory Compliance

We ensure your Medical-Grade UPS is seamlessly integrated into your existing infrastructure, adhering to local electrical codes and healthcare facility standards in Burkina Faso. Our trained technicians guarantee a safe, reliable, and compliant installation, minimizing downtime and maximizing patient safety.

What Is Medical-grade Ups Sizing & Installation Service In Burkina Faso?

Medical-grade Uninterruptible Power Supply (UPS) sizing and installation services in Burkina Faso refer to the specialized process of determining the appropriate capacity and subsequently integrating robust, reliable power backup systems designed to safeguard critical medical equipment from power interruptions. These services are paramount in healthcare settings where an uninterrupted power supply is essential for patient safety, data integrity, and the continuous operation of life-sustaining devices. The sizing component involves a detailed assessment of the power demands of specific medical devices, considering factors such as voltage, current draw, inrush current, and the required runtime. Installation encompasses the physical integration of the UPS, including electrical connections, grounding, environmental considerations (temperature, humidity), and configuration of associated power management software. The objective is to ensure seamless power transition during outages, preventing data loss, equipment damage, and adverse patient outcomes. These services are crucial in a region like Burkina Faso, where power grid stability can be a significant concern, thereby increasing the reliance on dependable backup power solutions for healthcare facilities.

Beneficiary GroupRationale for ServiceTypical Use Cases in Burkina Faso
Hospitals and ClinicsEnsures continuous operation of life support, diagnostic, and surgical equipment. Protects sensitive patient data. Prevents loss of critical medical supplies requiring refrigeration.Operating theaters, Intensive Care Units (ICUs), Emergency Rooms, Radiology departments, Pharmacies (for cold chain management).
Diagnostic LaboratoriesMaintains the functionality of laboratory analyzers, incubators, and microscopes. Prevents sample degradation and data loss.Hematology analyzers, chemistry analyzers, PCR machines, microbiology labs.
Blood Banks and Transfusion CentersGuarantees uninterrupted power for refrigeration units storing blood products and plasma freezers. Supports centrifuge operation.Blood storage refrigerators, freezers, apheresis machines.
Specialized Medical Centers (e.g., Dialysis Centers, Oncology Units)Provides essential, unwavering power for dialysis machines and radiation therapy equipment. Protects sensitive chemotherapy compounds.Hemodialysis machines, LINACs (Linear Accelerators), chemotherapy preparation areas.
Rural Health Posts and Mobile ClinicsOffers reliable power in areas with unstable or non-existent grid power, enabling essential medical services.Basic patient monitoring, essential medication refrigeration, diagnostic tools (e.g., portable ultrasound).

Key Components of Medical-Grade UPS Sizing & Installation Service

  • Power Demand Analysis: Quantifying the energy consumption of all connected medical devices (e.g., ventilators, anesthesia machines, patient monitors, imaging systems).
  • Runtime Calculation: Determining the necessary battery backup duration based on critical operation needs and local power outage frequency.
  • UPS Topology Selection: Identifying the most suitable UPS architecture (e.g., online double-conversion, line-interactive) for the specific medical environment's requirements for power conditioning and isolation.
  • Load Balancing and Circuit Design: Ensuring proper distribution of power load across UPS outputs and designing appropriate electrical circuits.
  • Environmental Assessment: Evaluating the installation site for factors like temperature, humidity, dust, and vibration that can affect UPS performance and longevity.
  • System Integration: Connecting the UPS to the facility's power infrastructure and the critical medical equipment.
  • Configuration and Testing: Setting up UPS parameters, alarm thresholds, and conducting thorough load testing to verify performance under simulated outage conditions.
  • Documentation and Training: Providing detailed system documentation, user manuals, and training for facility staff on operation and basic maintenance.
  • Compliance and Standards Adherence: Ensuring the installation meets relevant electrical safety codes, medical device regulations, and international standards (e.g., IEC 60601 series for medical electrical equipment).

Who Needs Medical-grade Ups Sizing & Installation Service In Burkina Faso?

In Burkina Faso, reliable power is crucial for maintaining critical operations, especially in sectors reliant on sensitive medical equipment. Medical-grade Uninterruptible Power Supply (UPS) systems are designed to provide seamless and clean power, protecting against fluctuations, outages, and surges that can damage expensive machinery and endanger patient care. Proper sizing and professional installation are paramount to ensuring these systems function optimally and meet the stringent demands of healthcare environments. This service is essential for any facility where consistent and protected power is not a luxury, but a necessity for life-saving functions.

Department/AreaCritical Equipment Requiring UPS ProtectionWhy UPS is Essential
Intensive Care Units (ICU)Ventilators, patient monitors, infusion pumps, dialysis machinesLife support systems must not fail under any circumstances; power interruptions can be fatal.
Operating Rooms (OR)Anesthesia machines, surgical lights, electrocautery devices, imaging equipmentUninterrupted power is critical for surgical procedures and patient safety during surgery.
Emergency Departments (ED)Cardiac monitors, defibrillators, diagnostic imaging (X-ray, CT), patient trolleysImmediate and reliable power is needed for rapid diagnosis and treatment of critical conditions.
Radiology & Imaging DepartmentsMRI machines, CT scanners, X-ray machines, ultrasound machinesThese high-power, expensive machines require stable power to function and to prevent data loss or damage.
Laboratories (Pathology, Biochemistry, Hematology)Centrifuges, incubators, analyzers, microscopesPrecise environmental conditions and accurate readings depend on consistent power.
Pharmacy & Drug StorageRefrigerators and freezers for vaccines and sensitive medicationsMaintaining precise temperature ranges is crucial to prevent spoilage and loss of critical drugs.
IT & Data CentersServers, networking equipment, data storageEssential for patient records, hospital management systems, and communication; data integrity is paramount.
Neonatal Intensive Care Units (NICU)Incubators, radiant warmers, ventilators, monitoring equipmentVulnerable infants rely on constant, stable environmental conditions and life support.
AnesthesiologyAnesthesia delivery systems, vital signs monitorsDirectly impacts patient safety during procedures.

Target Customers & Departments in Burkina Faso Requiring Medical-Grade UPS Sizing & Installation

  • {"title":"Hospitals","description":"The primary beneficiaries, requiring robust power solutions for their entire infrastructure."}
  • {"title":"Clinics & Health Centers","description":"Even smaller facilities need protection for diagnostic equipment and patient monitoring."}
  • {"title":"Diagnostic Laboratories","description":"Crucial for the uninterrupted operation of analytical and imaging equipment."}
  • {"title":"Blood Banks & Transfusion Centers","description":"Maintaining specific temperature requirements for stored blood products is vital."}
  • {"title":"Emergency Medical Services (EMS) Stations","description":"Ensuring communication systems and equipment readiness during emergencies."}
  • {"title":"Government Health Agencies & Ministries","description":"For their administrative offices, data centers, and potentially remote health posts."}
  • {"title":"Non-Governmental Organizations (NGOs) involved in Healthcare","description":"Especially those operating mobile clinics or in areas with unreliable power grids."}
  • {"title":"Private Medical Practices","description":"For advanced diagnostic tools and patient safety."}
  • {"title":"Research Institutions focused on Health","description":"To protect sensitive research equipment and data."}

Medical-grade Ups Sizing & Installation Service Process In Burkina Faso

This document outlines the comprehensive workflow for our Medical-Grade UPS Sizing & Installation Service in Burkina Faso, guiding clients from initial inquiry to successful project execution. Our process is designed to ensure optimal power reliability for critical medical equipment, minimizing downtime and maximizing patient safety.

StageDescriptionKey ActivitiesDeliverables/Outcomes
Inquiry & ConsultationInitial contact from the client to express interest in our UPS services.Client contacts us via phone, email, or website form. Initial discussion to understand general requirements and project scope.Understanding of client's initial needs. Scheduling of the next stage.
Site Assessment & Needs AnalysisOn-site evaluation of the medical facility to determine specific power requirements.Detailed survey of the facility's electrical infrastructure. Identification of critical medical equipment. Load calculation and power consumption analysis. Assessment of existing power quality and backup solutions. Discussion of specific clinical workflows and power needs.Comprehensive site assessment report. Detailed power requirement analysis. Identification of potential challenges and site-specific considerations.
System Design & QuotationDevelopment of a tailored UPS solution based on the site assessment and client needs.Selection of appropriate UPS technology (e.g., online double-conversion). Sizing of UPS capacity (kVA/kW) and battery backup time. Identification of essential accessories (e.g., surge protectors, power distribution units). Development of a detailed system design proposal. Preparation of a comprehensive quotation including hardware, installation, and warranty.Detailed technical proposal. Customized UPS system design. Itemized and transparent quotation.
Procurement & LogisticsAcquisition of the selected UPS system and associated components.Ordering of UPS units, batteries, and accessories from reputable manufacturers. Management of import duties, customs clearance, and local transportation within Burkina Faso. Ensuring secure and timely delivery to the client's site.Procured UPS system and accessories. Delivered components at the designated installation site.
Installation & ConfigurationProfessional installation and setup of the UPS system by certified technicians.Site preparation (e.g., ensuring adequate ventilation and space). Installation of the UPS unit(s) and battery bank(s). Electrical wiring and connection to critical medical equipment. Configuration of UPS parameters and communication settings. Integration with existing building management systems (if applicable).Fully installed and connected UPS system. Configured power protection for critical medical devices.
Testing & CommissioningThorough verification of the UPS system's performance and reliability.Load testing to simulate real-world operating conditions. Battery discharge and recharge cycle testing. Verification of automatic transfer switch (ATS) functionality. Performance monitoring and output waveform analysis. Validation of alarm and notification systems.Commissioning report detailing test results. Verified and validated UPS system performance.
Training & HandoverEmpowering client personnel to effectively manage and operate the UPS system.On-site training for facility staff on UPS operation, monitoring, and basic troubleshooting. Explanation of system features, status indicators, and alarm management. Provision of user manuals and documentation. Official handover of the installed UPS system.Trained facility staff. Comprehensive user documentation. Completed project handover.
Post-Installation Support & MaintenanceOngoing support and preventative maintenance to ensure long-term system reliability.Scheduled preventative maintenance visits. Battery health monitoring and replacement services. Remote monitoring capabilities (if applicable). Emergency technical support and troubleshooting. Warranty support and repair services.Reliable and continuously operational UPS system. Reduced risk of power-related downtime. Extended lifespan of critical medical equipment.

Service Workflow Stages

  • Inquiry & Consultation
  • Site Assessment & Needs Analysis
  • System Design & Quotation
  • Procurement & Logistics
  • Installation & Configuration
  • Testing & Commissioning
  • Training & Handover
  • Post-Installation Support & Maintenance

Medical-grade Ups Sizing & Installation Service Cost In Burkina Faso

In Burkina Faso, the cost of Medical-Grade UPS (Uninterruptible Power Supply) sizing and installation services can vary significantly based on several key factors. These factors influence the complexity of the project, the expertise required, and the overall time and resources involved. Understanding these elements is crucial for budgeting and selecting the right service provider.

The pricing of Medical-Grade UPS sizing and installation in Burkina Faso is primarily driven by the power requirements of the medical equipment, the type and capacity of the UPS system chosen, the technical skill and experience of the installation team, and the logistical challenges associated with the installation site. Specialized medical-grade UPS systems require careful consideration of factors like waveform quality, transfer time, and isolation to protect sensitive medical devices, which often translates to higher costs compared to standard UPS solutions. The installation process itself can be complex, involving electrical work, integration with existing infrastructure, and rigorous testing to ensure compliance with medical standards and uninterrupted power supply during outages.

Key Pricing Factors:

  • Power Load Calculation & UPS Capacity: The most significant factor is the total power consumption (in VA or Watts) of the medical equipment to be protected. Larger loads necessitate higher-capacity UPS units, which are more expensive. This includes not just the primary equipment but also ancillary systems like lighting and monitoring devices.
  • Type of Medical-Grade UPS: Different types of medical-grade UPS offer varying levels of protection and features. For instance, online double-conversion UPS systems provide superior power conditioning and zero transfer time, which is critical for life-support systems, but they come at a premium price.
  • Number of Devices & Installation Points: The more medical devices that need protection and the more distributed their locations within a facility, the more complex and costly the installation will be. This includes the need for multiple outlets, dedicated circuits, and wiring.
  • Site Survey & Customization: A thorough site survey is essential to assess the existing electrical infrastructure, potential installation challenges, and power quality issues. Customization of the UPS solution based on the survey findings can add to the overall cost.
  • Installation Complexity & Labor: The complexity of the electrical work, the height of installation, accessibility of the site, and any required modifications to the building's electrical system will impact labor costs. Experienced technicians familiar with medical facility regulations are typically more expensive.
  • Testing & Commissioning: Rigorous testing and commissioning are vital for medical-grade UPS to ensure they function as intended during power disruptions. This includes load testing, battery discharge tests, and verification of all safety features.
  • Brand & Model of UPS: Reputable brands known for reliability and adherence to medical standards often command higher prices. The specific model's features and warranty also play a role.
  • Location within Burkina Faso: While pricing might be relatively uniform in major cities like Ouagadougou, transportation costs and availability of specialized technicians in more remote areas could lead to slight variations.
  • Maintenance & Warranty: While not strictly an installation cost, the long-term maintenance and warranty packages associated with medical-grade UPS are important considerations and can be factored into the overall service agreement.

Estimated Price Ranges (in West African CFA Franc - XOF):

It is challenging to provide exact figures without a specific project scope. However, for typical medical facilities in Burkina Faso, the combined sizing and installation services for a medical-grade UPS system can range from approximately 500,000 XOF to over 5,000,000 XOF, depending heavily on the factors listed above.

  • Small Clinic/Individual Critical Equipment: For a single critical piece of equipment or a small clinic with basic requirements, a basic sizing consultation and installation might range from 500,000 XOF to 1,500,000 XOF. This would likely involve a smaller UPS unit (e.g., 1-3 kVA).
  • Medium-Sized Clinic/Department: For a medium-sized clinic or a specific department (e.g., a small operating theater or an ICU unit) with moderate power needs, the cost could range from 1,500,000 XOF to 3,500,000 XOF. This would involve larger UPS units (e.g., 5-10 kVA) and more extensive installation.
  • Large Hospital/Multiple Critical Areas: For comprehensive protection across multiple critical areas in a large hospital, or for high-power demanding equipment, the investment can exceed 3,500,000 XOF and potentially reach or surpass 5,000,000 XOF. This would involve significant UPS capacity (e.g., 15 kVA and above), potentially multiple units, and extensive installation work.

Important Note: These are rough estimates. It is highly recommended to obtain detailed quotes from multiple qualified service providers in Burkina Faso after a thorough site assessment to get accurate pricing for your specific needs.

Service Category / ScopeEstimated Cost Range (XOF)
Sizing Consultation & Basic Installation (Small Clinic/Critical Equipment)500,000 - 1,500,000
Sizing & Installation (Medium Clinic/Department)1,500,000 - 3,500,000
Comprehensive Sizing & Installation (Large Hospital/Multiple Critical Areas)3,500,000 - 5,000,000+

Factors Influencing Medical-Grade UPS Sizing & Installation Costs in Burkina Faso

  • Power Load of Medical Equipment
  • Required UPS Capacity (VA/Watts)
  • Type of Medical-Grade UPS (e.g., Online Double-Conversion)
  • Number of Devices and Installation Locations
  • Complexity of Electrical Infrastructure
  • Site Survey and Customization Needs
  • Labor Costs and Technician Expertise
  • Testing and Commissioning Requirements
  • Brand and Model of UPS System
  • Logistical Considerations (e.g., remote locations)
  • Additional Features (e.g., remote monitoring, surge protection)

Affordable Medical-grade Ups Sizing & Installation Service Options

Ensuring uninterrupted power for critical medical equipment is paramount for patient safety and care. This service focuses on providing affordable, medical-grade Uninterruptible Power Supply (UPS) sizing and installation. We understand that healthcare facilities often operate under tight budgets, so our approach prioritizes value, offering flexible options and cost-saving strategies without compromising on reliability or regulatory compliance. Our expert team will assess your specific needs, from the power draw of your medical devices to your facility's unique requirements, to recommend the most efficient and cost-effective UPS solution. We offer comprehensive support, from initial consultation and sizing to professional installation and ongoing maintenance.

Value Bundle OptionDescriptionIncluded ServicesEstimated Cost Savings (vs. standalone)
Basic Care PackageIdeal for smaller clinics or less critical equipment needs.Initial consultation & UPS sizing, UPS unit procurement, standard installation, 1-year basic warranty support.10-15%
Advanced Care PackageSuitable for larger practices, critical care areas, or when multiple devices need protection.Comprehensive site assessment, advanced UPS sizing (considering future expansion), premium UPS unit options, installation with extended wiring/cabling, 2-year enhanced warranty support, basic remote monitoring setup.15-20%
Total Protection PackageRecommended for hospitals, surgical centers, or facilities with highly sensitive and high-demand medical equipment.Full power load analysis, custom UPS configuration, selection of enterprise-grade UPS systems, installation with surge protection and battery management, 3-year comprehensive warranty & proactive maintenance contract, dedicated account manager, priority support.20-25%+

Key Features & Benefits of Our Affordable Medical-Grade UPS Service

  • Expert Sizing & Needs Assessment: We meticulously analyze your medical equipment's power consumption, redundancy requirements, and critical load to determine the optimal UPS capacity.
  • Medical-Grade Compliance: All recommended UPS systems meet stringent medical device power quality standards and certifications.
  • Cost-Effective Solutions: We focus on delivering the best value, offering a range of reputable UPS brands and models to suit various budgets.
  • Professional Installation: Our certified technicians ensure safe, secure, and compliant installation of your UPS system.
  • Ongoing Support & Maintenance: We provide options for preventative maintenance plans to ensure long-term reliability and minimize downtime.
  • Risk Mitigation: Protect your patients and staff from power disruptions that could compromise care or lead to data loss.
  • Peace of Mind: Knowing your critical medical equipment is protected by a reliable UPS system.

Verified Providers In Burkina Faso

In Burkina Faso, ensuring access to quality healthcare is paramount. This is where the importance of verified healthcare providers, particularly those with strong credentials like Franance Health, comes into play. Franance Health stands out due to its commitment to rigorous standards, ethical practices, and a patient-centered approach, making them a leading choice for healthcare services in the region.

Credential/AspectSignificance for PatientsFranance Health's Commitment
National AccreditationEnsures compliance with local healthcare regulations and standards.Franance Health has successfully passed all national accreditation audits, demonstrating adherence to Burkina Faso's healthcare laws.
International Best PracticesGuarantees that services align with global benchmarks for quality and safety.We actively integrate international guidelines in our protocols and training.
Experienced Medical StaffAccess to skilled doctors, nurses, and specialists with proven expertise.All our practitioners are fully licensed, board-certified, and undergo rigorous selection processes.
Patient Safety MeasuresMinimizes risks of infection, medical errors, and adverse events.Comprehensive sterilization procedures, regular equipment maintenance, and a culture of safety reporting are paramount.
Technological InvestmentEnables accurate diagnostics, effective treatments, and improved patient outcomes.Franance Health continuously invests in state-of-the-art diagnostic and treatment equipment.
Ethical FrameworkEnsures transparency, confidentiality, and respect for patient rights.Our operations are guided by a strong ethical code, prioritizing patient well-being and autonomy.
Community EngagementDemonstrates a commitment to the health and well-being of the local population.Franance Health actively participates in community health initiatives and awareness programs.

Key Credentials of Franance Health

  • Accreditation by national and international health bodies.
  • Highly qualified and licensed medical professionals.
  • Adherence to strict patient safety protocols.
  • Investment in advanced medical technology and equipment.
  • Commitment to continuous professional development for staff.
  • Positive patient testimonials and satisfaction rates.

Scope Of Work For Medical-grade Ups Sizing & Installation Service

This Scope of Work (SOW) outlines the services required for the proper sizing and installation of a Medical-Grade Uninterruptible Power Supply (UPS) system to ensure continuous, reliable, and safe power for critical medical equipment. The service includes a comprehensive assessment of power requirements, UPS system selection, procurement support, and professional installation, testing, and commissioning.

DeliverableDescriptionStandard Specifications / Acceptance Criteria
Power Load Assessment ReportDetailed analysis of the power consumption, peak loads, and operational profiles of all critical medical equipment requiring UPS backup. Includes identification of harmonic distortion and other power quality issues.Report includes a detailed inventory of equipment, measured or calculated load (kW/kVA), projected future load, voltage/phase requirements, and any specific power quality concerns (e.g., harmonic distortion, transient sensitivity). Methodology for load calculation should be clearly stated.
Medical-Grade UPS Sizing RecommendationSpecific recommendation for the type, capacity (kVA/kW), runtime, and features of the medical-grade UPS system, based on the power load assessment and relevant medical standards.Recommendation includes: UPS topology (e.g., double-conversion online), kVA/kW rating, required runtime at full load, bypass capabilities (internal/external), isolation transformer requirements, surge/lightning protection, monitoring capabilities, and compliance with relevant medical standards (e.g., IEC 60601-1, NFPA 99).
UPS System Specification DocumentComprehensive technical specification document detailing the selected UPS system, including all components, accessories, and installation requirements.Document includes: Manufacturer and model number, electrical specifications (input/output voltage, frequency, capacity, efficiency), battery specifications (type, capacity, expected lifespan, charging characteristics), bypass functionality, communication interfaces, environmental operating conditions, warranty details, and required certifications (e.g., UL, CE, FDA).
Procurement Support Documentation (Optional)Assistance with vendor selection and technical review of vendor proposals to ensure compliance with the specified UPS system.Includes: Technical evaluation matrix for vendor proposals, clarification of technical queries from vendors, and recommendations for final vendor selection based on technical merit and compliance.
Installed Medical-Grade UPS SystemFully installed and operational UPS system, including batteries, power distribution units (PDUs), bypass switches, and associated cabling, ready for connection to critical loads.System is installed according to manufacturer guidelines, local electrical codes, and relevant healthcare facility standards. All connections are secure and labeled. Environmental conditions during installation are maintained to prevent damage. Includes all necessary safety interlocks and grounding.
Commissioning and Testing ReportDetailed report of all tests performed on the UPS system to verify its functionality, performance, and compliance with specifications. Includes load testing, battery discharge testing, and failover testing.Report includes: Test procedures, test results (e.g., voltage regulation, frequency stability, transfer times, overload capacity, battery runtime at various loads), simulated failure scenarios, and confirmation of alarm functionality. All tests must be witnessed or approved by the client's representative.
As-Built DrawingsUpdated electrical schematics and layouts reflecting the final installed UPS system, including all connections, components, and physical locations.Drawings are accurate, to scale, and clearly depict the installed UPS system, power distribution, and any modifications to existing infrastructure. Legend and revision history are included.
Operations and Maintenance (O&M) ManualsComprehensive manuals for the operation, maintenance, and troubleshooting of the installed UPS system.Manuals include: System overview, operational procedures, routine maintenance schedules, troubleshooting guides, battery maintenance guidelines, and manufacturer contact information.
User TrainingTraining session for facility personnel on the proper operation, monitoring, and basic maintenance of the new UPS system.Training session covers: System interface, normal operation, alarm recognition and response, bypass procedures, and basic troubleshooting. Training materials (e.g., presentations, handouts) are provided.
Warranty DocumentationAll manufacturer warranties for the UPS system, batteries, and any installed components.Includes: Details of warranty coverage, duration, claim procedures, and contact information for warranty service.

Key Stages & Activities

  • Site Assessment and Power Load Analysis
  • UPS System Sizing and Specification Development
  • Procurement Support and Vendor Liaison
  • UPS System Installation
  • Testing, Commissioning, and Handover
  • Documentation and Training

Service Level Agreement For Medical-grade Ups Sizing & Installation Service

This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Medical-Grade Uninterruptible Power Supply (UPS) Sizing & Installation Service provided by [Your Company Name]. This SLA applies to all clients who have purchased our Medical-Grade UPS Sizing & Installation Service.

Service TierResponse Time (Critical Failure)Response Time (Non-Critical Issue)Uptime GuaranteeScheduled Maintenance Notification
Platinum (Premium)1 Hour (Remote/On-site)4 Business Hours (Remote)99.99%7 Days Advance Notice
Gold (Standard)2 Hours (Remote/On-site)8 Business Hours (Remote)99.95%3 Days Advance Notice
Silver (Basic)4 Hours (Remote/On-site)24 Business Hours (Remote)99.90%1 Day Advance Notice

Key Definitions

  • Downtime: Any period during which the UPS system is not functioning as intended, as defined by its specifications, and which results in a disruption of power to connected critical medical equipment.
  • Critical Failure: A complete loss of UPS functionality, requiring immediate intervention to restore power.
  • Service Request: A communication from the client to [Your Company Name] reporting an issue or requesting support related to the UPS system.
  • Response Time: The time elapsed from when [Your Company Name] acknowledges a Service Request to when a qualified technician begins remote diagnosis or on-site troubleshooting.
  • Resolution Time: The time elapsed from when [Your Company Name] begins troubleshooting to when the UPS system is restored to full operational status or a temporary solution is in place that mitigates immediate risk.
  • Uptime Guarantee: The minimum percentage of time the UPS system is expected to be operational and providing uninterrupted power.
  • Scheduled Maintenance: Planned downtime for preventative maintenance, upgrades, or inspections, communicated to the client in advance.
In-Depth Guidance

Frequently Asked Questions

Background
Phase 02: Execution

Ready when you are

Let's scope your Medical-Grade UPS Sizing & Installation Service in Burkina Faso project in Burkina Faso.

Speak to Sales