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Digital X-Ray Installation Service (Mobile DR) in Botswana
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Mobile DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Rapid Deployment & On-Site Installation
Our expert technicians provide swift, on-site installation of your Mobile DR system across Botswana. Minimize downtime and begin leveraging advanced digital radiography capabilities sooner with our efficient deployment process, tailored to your specific location and operational needs.
Seamless System Integration & Calibration
We ensure flawless integration of your Mobile DR unit with existing hospital IT infrastructure, PACS, and RIS. Our team meticulously calibrates the system for optimal image quality and performance, guaranteeing accurate and reliable diagnostic imaging from day one.
Comprehensive User Training & Support
Beyond installation, we empower your medical staff with comprehensive hands-on training on Mobile DR operation, image acquisition, and basic troubleshooting. Benefit from our ongoing technical support to maximize the efficiency and longevity of your digital X-ray investment.
What Is Digital X-ray Installation Service (Mobile Dr) In Botswana?
Digital X-ray Installation Service (Mobile DR) in Botswana refers to the deployment and setup of portable Digital Radiography (DR) systems within the country. These systems replace traditional film-based radiography with digital detectors, enabling immediate image acquisition, processing, and transmission. Mobile DR units are designed for flexibility, allowing radiographic procedures to be performed at the patient's location, whether in a hospital ward, intensive care unit, emergency room, or even in remote or underserved areas. The service encompasses the entire installation lifecycle, from site assessment and hardware deployment to software configuration, system integration, user training, and initial calibration, ensuring optimal performance and compliance with healthcare regulations.
| Who Needs Digital X-Ray Installation Service (Mobile DR)? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics (Urban and Rural): Requiring flexible imaging solutions for patient care in various departments. | Trauma and Emergency Departments: Rapid bedside imaging for critically injured patients. | Intensive Care Units (ICUs) and Neonatal ICUs (NICUs): Imaging patients who are unable to be moved to a fixed radiography room. | Surgical and Operating Rooms: Intraoperative imaging for procedural guidance. | Specialized Medical Facilities: Such as rehabilitation centers, long-term care facilities, and correctional institutions. | Remote and Mobile Health Clinics: Extending diagnostic imaging capabilities to underserved or geographically isolated populations. | Veterinary Clinics and Hospitals: Providing advanced diagnostic imaging for animal patients. | Industrial and Occupational Health Settings: For on-site medical examinations and accident response. |
| Bedside Chest X-rays (e.g., for pneumonia, pneumothorax, fluid overload). | Skeletal imaging in trauma cases. | Post-operative imaging to assess hardware placement or complications. | Imaging of patients with mobility issues or in isolation wards. | Screening and diagnostic imaging in mobile health outreach programs. | Monitoring of medical devices (e.g., endotracheal tubes, central lines). | Fluoroscopy-guided procedures (on systems equipped with fluoroscopic capabilities). |
Key Components of Digital X-Ray Installation Service (Mobile DR) in Botswana
- Site Assessment and Planning: Evaluating the intended operational environment, power requirements, network connectivity, and physical space for the mobile DR unit.
- Hardware Deployment: Unpacking, assembling, and physically positioning the mobile DR system, including the X-ray generator, detector, acquisition workstation, and associated peripherals.
- Software Installation and Configuration: Installing the Digital Imaging and Communications in Medicine (DICOM) compliant acquisition software, picture archiving and communication system (PACS) integration tools, and any necessary operating system configurations.
- Network Integration: Connecting the DR system to the hospital's existing PACS, Electronic Health Record (EHR) system, and potentially to the internet for remote access or cloud-based storage, ensuring seamless data flow and security.
- Calibration and Quality Assurance: Performing rigorous calibration of the X-ray generator and detector to ensure accurate dose delivery and image quality. Conducting initial image quality assessments and troubleshooting any anomalies.
- User Training: Providing comprehensive training to radiographers, technologists, and IT personnel on the operation of the mobile DR system, image acquisition protocols, image manipulation, and basic troubleshooting.
- System Testing and Validation: Conducting end-to-end testing of the entire workflow, from patient registration to image archival, to verify functionality and performance.
- Documentation and Handover: Providing detailed system documentation, user manuals, maintenance guides, and training materials, followed by formal handover of the operational system to the client.
- Post-Installation Support (Optional): Offering ongoing technical support, software updates, and maintenance contracts to ensure sustained system performance and longevity.
Who Needs Digital X-ray Installation Service (Mobile Dr) In Botswana?
In Botswana, the demand for advanced diagnostic imaging technology like Mobile Digital Radiography (DR) systems is steadily growing. These portable X-ray units offer significant advantages in terms of speed, image quality, and patient comfort, making them invaluable in various healthcare settings. Mobile DR installation services are crucial for ensuring these sophisticated systems are deployed effectively and efficiently.
| Target Customer | Relevant Departments/Use Cases | Key Benefits of Mobile DR Installation |
|---|---|---|
| Public Hospitals | Emergency Departments, Intensive Care Units (ICUs), Wards (for bedridden patients), Trauma Centers, Outpatient Departments (OPDs), Rural Outreach Programs. | Improved patient care for immobile patients, faster diagnosis in critical situations, increased throughput in busy departments, extending diagnostic reach to remote areas. |
| Private Hospitals & Tertiary Care Centers | Same as Public Hospitals, plus Operating Rooms (ORs) for intraoperative imaging, Cardiology departments for imaging procedures, Advanced Imaging Centers. | Enhanced diagnostic accuracy, premium patient services, integration with PACS (Picture Archiving and Communication System), competitive advantage. |
| Specialty Clinics (e.g., Orthopedic, Pulmonary, Neurology) | Direct patient imaging for consultations, post-operative follow-ups, emergency assessments within the clinic. | Immediate diagnostic information for specialists, improved workflow, reduced need for external imaging referrals, increased patient convenience. |
| Rural Health Centers and Clinics | Primary diagnostics for common ailments, emergency imaging in remote locations where fixed X-ray units are unavailable or outdated. | Democratizing access to advanced imaging, reducing patient travel time and costs, supporting early disease detection and management in underserved populations. |
| Mobile Medical Units & Outreach Programs | Providing diagnostic imaging services directly to communities, schools, workplaces, and remote areas during health campaigns or routine check-ups. | Delivering healthcare to the point of need, facilitating mass screening programs, reaching hard-to-access populations, essential for disaster response and public health initiatives. |
| Veterinary Clinics and Animal Hospitals | Imaging for diagnostic purposes in companion animals and livestock, pre-surgical assessments, emergency care. | Improved diagnostic capabilities for veterinarians, faster treatment decisions, enhanced animal welfare, specialized veterinary imaging. |
| Industrial and Occupational Health Facilities | Pre-employment and periodic medical examinations, injury assessment, monitoring of occupational hazards. | Streamlined occupational health screening, on-site diagnostic capabilities for workplace injuries, compliance with health and safety regulations. |
| Research Institutions | Conducting clinical trials and medical research requiring imaging data, specialized studies on disease progression or treatment efficacy. | Providing high-quality, consistent imaging data for research, facilitating advanced medical studies, supporting innovation in healthcare. |
Who Needs Digital X-Ray Installation Service (Mobile DR) in Botswana?
- Hospitals (both public and private)
- Specialty Clinics (e.g., Orthopedic, Cardiology, Pulmonary)
- Rural Health Centers and Clinics
- Mobile Medical Units and Outreach Programs
- Veterinary Clinics and Animal Hospitals
- Industrial and Occupational Health Facilities
- Research Institutions requiring portable imaging capabilities
Digital X-ray Installation Service (Mobile Dr) Process In Botswana
This document outlines the standard workflow for a Digital X-Ray Installation Service, specifically focusing on Mobile DR (Digital Radiography) units within Botswana. The process encompasses all stages from the initial customer inquiry to the final system handover and post-installation support.
| Stage | Description | Key Activities | Responsible Parties | Deliverables |
|---|---|---|---|---|
| The customer expresses interest in a Mobile DR installation. | Receive inquiry, understand basic needs, initial product information. | Customer, Sales Representative | Initial understanding of customer requirements. |
| A detailed evaluation of the installation location and specific needs. | Site visit, power assessment, space evaluation, workflow analysis, technical specifications confirmation. | Technical Sales Engineer, Site Manager (Customer) | Detailed site survey report, confirmed technical specifications, identified potential challenges. |
| Development of a comprehensive offer based on gathered information. | Compile proposal documents, create detailed quotation with pricing, warranty, and service level agreements. | Sales Department, Technical Team | Formal proposal and quotation. |
| Formalizing the service agreement between the provider and the customer. | Review and sign contract, payment terms, delivery timelines, installation scope. | Legal Department, Customer Management, Customer | Signed contract, confirmed purchase order. |
| Acquisition and preparation of the Mobile DR unit and associated equipment. | Order Mobile DR unit, ancillary equipment (generators, detectors, software), consumables, transportation arrangements. | Procurement Department, Logistics Team | Procured equipment, confirmed delivery schedule. |
| Coordinating the installation timeline with the customer and internal resources. | Agree on installation dates, allocate installation team, confirm site readiness. | Project Manager, Customer | Confirmed installation schedule. |
| Ensuring the installation site is ready for the equipment. | Electrical checks, power outlet installation, network connectivity setup, clear access routes. | Installation Team, Customer's Facilities Management | Ready installation site. |
| Physical installation and initial setup of the Mobile DR system. | Unpacking, assembly, component connection, software installation, network integration. | Certified Installation Technicians | Physically installed and configured Mobile DR system. |
| Verifying the functionality and accuracy of the installed system. | Image quality checks, detector calibration, generator testing, software functionality testing, phantom testing. | Certified Installation Technicians, Quality Assurance Team | Calibrated and tested Mobile DR system, test reports. |
| Educating the customer's staff on operating and maintaining the system. | On-site training sessions, operation manual review, troubleshooting guidance, image acquisition best practices. | Application Specialist, Installation Team | Trained end-users, training material provided. |
| Formal transfer of the installed system to the customer. | Demonstration of system functionality, completion of acceptance forms, final walk-through. | Project Manager, Customer's Representative | Signed acceptance certificate, complete system documentation. |
| Ongoing support and services after the installation is complete. | Warranty support, preventative maintenance, troubleshooting, software updates, remote support. | Technical Support Team, Field Service Engineers | Ongoing operational efficiency and system longevity. |
Digital X-Ray Installation Service (Mobile DR) Workflow in Botswana
- Inquiry & Initial Consultation
- Site Assessment & Requirements Gathering
- Proposal & Quotation Generation
- Contract & Agreement
- Logistics & Procurement
- Installation Scheduling
- Pre-Installation Preparations
- On-Site Installation & Configuration
- System Testing & Calibration
- User Training
- Handover & Acceptance
- Post-Installation Support & Maintenance
Digital X-ray Installation Service (Mobile Dr) Cost In Botswana
The installation of a Digital Radiography (DR) mobile X-ray system in Botswana involves several cost components that can influence the final price. These factors range from the type of equipment selected to the complexities of the installation site and any additional services required. Understanding these elements is crucial for accurate budgeting and successful deployment of modern diagnostic imaging technology.
| Service/Component | Estimated Cost Range (BWP) |
|---|---|
| New Mobile DR System Unit (Mid-Range) | 800,000 - 1,500,000 |
| New Mobile DR System Unit (High-End/Advanced) | 1,500,000 - 3,000,000+ |
| Installation & Commissioning | 50,000 - 150,000 |
| Comprehensive Training (per session/group) | 20,000 - 60,000 |
| Site Preparation (minor works) | 10,000 - 30,000 |
| Software Licensing & Integration (basic) | 30,000 - 80,000 |
| 1-Year Standard Warranty & Basic Support | Included in unit cost or 2-5% of unit cost annually |
| Extended Warranty/Comprehensive Maintenance (per year) | 5-10% of unit cost annually |
| Transportation & Logistics (domestic/regional) | 20,000 - 70,000 |
Key Pricing Factors for Mobile DR X-Ray Installation in Botswana:
- Mobile DR System Unit Cost: This is the most significant component, encompassing the X-ray generator, the flat panel detector (FPD), the mobile positioning system, and the associated software. Prices vary greatly depending on the manufacturer, brand reputation, resolution of the detector, image processing capabilities, and whether it's a new or refurbished unit.
- Installation and Commissioning: This covers the physical setup of the system, integration with existing hospital IT infrastructure (PACS/RIS), calibration, and initial testing by certified technicians. The complexity of site preparation and the remoteness of the location can impact these costs.
- Training: Comprehensive training for radiographers and technicians on the operation of the new DR system, image acquisition, processing, and basic troubleshooting is essential. The duration and scope of training influence the overall cost.
- Site Preparation: Depending on the existing infrastructure, some modifications might be necessary. This could include ensuring adequate power supply, appropriate ventilation, shielding (if required for permanent installations within a larger facility, though less common for truly mobile units), and network connectivity.
- Software Licensing and Integration: Beyond the core system software, there might be costs associated with licenses for advanced imaging software, AI-powered analysis tools, and the seamless integration with Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS).
- Warranty and Maintenance Packages: Extended warranties and comprehensive maintenance contracts are often offered by vendors. These provide ongoing support, preventive maintenance, and timely repairs, which can add to the initial cost but are vital for long-term operational efficiency.
- Transportation and Logistics: For mobile units, especially if sourced internationally, shipping, import duties, and local transportation to the installation site will be factored into the total price.
- Regulatory Approvals and Permits: Depending on Botswana's specific regulations for medical equipment, there might be associated costs for obtaining necessary permits and approvals.
- Brand and Manufacturer: Leading international brands with advanced technology and a strong local presence tend to command higher prices. Local distributors might also add their margin.
Affordable Digital X-ray Installation Service (Mobile Dr) Options
This guide outlines affordable digital X-ray installation services, focusing on Mobile DR (Digital Radiography) systems. We explore how to get the latest imaging technology without breaking the budget, emphasizing value bundles and practical cost-saving strategies. Mobile DR units offer unparalleled flexibility for various healthcare settings, from large hospitals to smaller clinics and even mobile veterinary services. Choosing the right installation service can significantly impact both initial costs and long-term operational efficiency.
| Cost-Saving Strategy | Explanation | Impact on Affordability |
|---|---|---|
| Value Bundles: | Many vendors offer pre-packaged installation and equipment bundles that provide a discount compared to purchasing components separately. These often include essential peripherals, software licenses, and extended warranties. | Significantly reduces upfront costs and simplifies the procurement process. |
| Refurbished Equipment Options: | Consider high-quality, certified refurbished Mobile DR units. These systems have been professionally inspected, repaired, and upgraded to meet original specifications, offering substantial savings over new equipment. | Can lower the initial capital investment by 20-50%. |
| Leasing vs. Outright Purchase: | Leasing can spread the cost over time, preserving capital for other operational needs. Explore operating leases, which are often treated as an operating expense rather than a capital asset. | Improves cash flow and can offer predictable monthly expenses. |
| Negotiate Service Agreements: | Before signing, thoroughly negotiate the terms of your post-installation service and support contract. Look for bundled service packages or longer warranty periods offered at a discount. | Can secure more comprehensive support at a lower long-term cost. |
| Phased Installation/Upgrades: | If budget is extremely tight, consider installing the core DR system now and upgrading software or adding advanced features in later phases as funds become available. | Allows for immediate access to digital imaging while managing immediate financial constraints. |
| Local vs. National Installers: | While national companies offer broad reach, local or regional specialized installers might offer more competitive pricing for installation and ongoing support, especially for smaller operations. | Potentially lower travel and logistical costs for the vendor, which can be passed on to the customer. |
Key Components of a Mobile DR Installation
- Mobile DR Unit: The core digital radiography system, often including a detector (flat panel), X-ray generator, and acquisition software.
- Computer Workstation: High-performance computer for image acquisition, processing, and display.
- PACS Integration (Picture Archiving and Communication System): Software for storing, retrieving, and distributing medical images. Essential for seamless workflow.
- Networking & Cabling: Setting up reliable network connections for image transfer and PACS access.
- Installation & Calibration: Professional setup, alignment, and testing of all components to ensure optimal performance and image quality.
- Training: Comprehensive training for radiographers and technicians on system operation and basic troubleshooting.
- Warranty & Support: Post-installation service agreements for ongoing maintenance and technical assistance.
Verified Providers In Botswana
In Botswana's evolving healthcare landscape, identifying trustworthy and effective healthcare providers is paramount for individuals seeking quality medical services. Franance Health stands out as a leading organization dedicated to ensuring patients have access to verified, high-caliber medical professionals. This commitment to verification and excellence makes Franance Health the optimal choice for your healthcare needs in Botswana.
| Franance Health Credential | What it Means for You | Benefits |
|---|---|---|
| Verified Medical Licenses | Providers have current and legitimate licenses to practice medicine in Botswana. | Ensures you are treated by a legally recognized and qualified medical professional. |
| Validated Educational Background | Academic and specialized training qualifications are thoroughly checked. | Guarantees your provider has the necessary knowledge and skills for your treatment. |
| Professional Affiliations and Memberships | Membership in reputable professional medical organizations is confirmed. | Indicates adherence to ethical standards and ongoing professional development. |
| Background Checks | Thorough checks for any history of malpractice or disciplinary actions. | Protects you from potential risks associated with unqualified or unethical practitioners. |
| Patient Feedback Mechanisms | Processes are in place to gather and act upon patient feedback. | Ensures providers are responsive to patient needs and continuously strive to improve their services. |
Why Franance Health Represents the Best Choice:
- Rigorous Verification Process: Franance Health employs a stringent credentialing process for all its affiliated providers. This involves thorough background checks, verification of medical licenses, educational qualifications, and specialized training.
- Commitment to Quality Care: Beyond basic verification, Franance Health prioritizes providers who demonstrate a consistent commitment to delivering patient-centered, evidence-based care.
- Access to Specialized Expertise: Franance Health networks with a diverse range of specialists, ensuring you can find the right expert for your specific medical condition.
- Enhanced Patient Safety: By partnering exclusively with verified and reputable healthcare professionals, Franance Health significantly enhances patient safety and minimizes the risk of receiving substandard care.
- Streamlined Access to Services: Franance Health aims to simplify the process of finding and accessing quality healthcare, connecting you with trusted providers efficiently.
- Continuous Monitoring and Improvement: Franance Health doesn't stop at initial verification. They engage in ongoing monitoring and evaluation of their providers to maintain the highest standards.
- Patient Trust and Confidence: The Franance Health brand is synonymous with reliability and trust, offering peace of mind when making crucial healthcare decisions.
Scope Of Work For Digital X-ray Installation Service (Mobile Dr)
This Scope of Work (SOW) outlines the services required for the professional installation of a Mobile Digital Radiography (DR) system. The objective is to ensure a fully functional and integrated system, meeting all technical and operational specifications. This SOW covers the entire process from site preparation to final system handover and user training. The installation will adhere to all relevant safety regulations and manufacturer guidelines.
| Technical Deliverable | Description | Standard Specification / Requirement | Verification Method |
|---|---|---|---|
| Mobile DR Unit Placement & Setup | Positioning and physical setup of the Mobile DR unit within the designated clinical area. | Unit positioned according to manufacturer's guidelines, ensuring optimal patient access and workflow. Stable and secure placement. | Visual inspection, site survey report. |
| DR Detector Installation & Configuration | Installation and configuration of the wireless or tethered DR detector within the X-ray generator system. | Detector securely mounted, correctly identified by the system, and capable of wireless or wired communication. Battery charged/connected and functioning. | System diagnostic checks, detector connectivity test, image acquisition test. |
| X-ray Generator Integration | Connection and integration of the DR detector with the mobile X-ray generator. | Seamless communication established between generator and detector. Generator parameters accessible and controllable via the DR acquisition software. | System initialization, power-on tests, communication link verification. |
| Acquisition Workstation Setup | Installation and configuration of the acquisition workstation (console). | Workstation installed with the correct operating system and DR software. All necessary drivers and peripherals connected and functional. | Workstation boot-up test, software installation verification, peripheral functionality checks. |
| Image Acquisition Software Installation & Configuration | Installation and configuration of the DR image acquisition software. | Software installed, licensed, and configured with correct imaging protocols, anatomical regions, and user profiles. Integration with PACS/RIS if applicable. | Software launch test, protocol verification, PACS/RIS connectivity test (if applicable). |
| Network Connectivity | Configuration of network settings for the Mobile DR system. | Successful connection to the hospital's wired/wireless network. IP address assigned, firewall rules configured for secure communication. DICOM compliance for network communication. | Network ping test, IP address verification, DICOM network service verification. |
| DICOM Connectivity & Integration | Configuration of DICOM communication with PACS/RIS/Modality Gateway. | Successful sending and receiving of images and patient data to/from PACS/RIS. Correct AE Titles, IP addresses, and ports configured. Verification of image transfer status. | DICOM echo test, image send/receive test to PACS/RIS, verification of transmitted image attributes. |
| Calibration and Image Optimization | System calibration for accurate image acquisition and processing. | Initial calibration performed according to manufacturer specifications. Image quality parameters checked (contrast, resolution, noise). | Calibration report generated, test images acquired and evaluated against baseline quality metrics. |
| Power Management & Battery System | Verification of the unit's power management and battery system. | Battery charging system functioning correctly. Sufficient battery life for typical clinical operation. Power adapters and connections secure. | Battery charge test, operational duration test (simulated use), visual inspection of power components. |
| Safety Features Verification | Testing and verification of all integrated safety features. | Radiation safety features operational, collision avoidance sensors (if applicable) tested. Emergency stop functionality verified. | Radiation safety interlocks test, collision sensor activation test, emergency stop button functionality check. |
| System Diagnostics and Error Reporting | Configuration and testing of system diagnostic tools and error reporting mechanisms. | Diagnostic software accessible, error logs generated correctly, and relevant error codes understood. | Initiating simulated error conditions to verify reporting accuracy, running built-in diagnostic tests. |
| User Manuals and Documentation | Provision of comprehensive user and technical manuals. | All required documentation provided in the agreed format (electronic/hard copy). Includes installation, operation, troubleshooting, and maintenance guides. | Document review, confirmation of completeness and accuracy. |
| Training Session | Conducting a training session for designated clinical and technical staff. | Hands-on training covering system operation, basic troubleshooting, and routine maintenance. Training materials provided. | Post-training assessment (verbal or written), participant feedback. |
Key Project Phases and Activities
- Site Assessment and Preparation
- Equipment Delivery and Unpacking
- System Assembly and Integration
- Network Configuration and Integration
- Calibration and Quality Assurance
- User Training and Documentation
- System Handover and Project Closure
Service Level Agreement For Digital X-ray Installation Service (Mobile Dr)
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Digital X-Ray Installation Service (Mobile DR). This SLA is an addendum to the Master Service Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Issue Type | Priority Level | Response Time Guarantee | Uptime Guarantee (Monthly) | Notes |
|---|---|---|---|---|
| Installation Failure (preventing initial setup/operation) | Critical (Emergency) | Within 1 hour of notification during Business Hours | N/A (addressed as an immediate priority) | Applies to issues directly caused by the installation process itself. |
| Post-Installation Hardware Malfunction (within warranty period, related to installation) | Critical (Emergency) | Within 2 business hours of notification during Business Hours | 99.5% | Applies to hardware failures directly attributable to improper installation within the first [e.g., 90] days post-installation. |
| Post-Installation Software Malfunction (related to installation configuration) | High (Non-Emergency) | Within 4 business hours of notification during Business Hours | 99.5% | Applies to software configuration issues directly caused by the installation process. |
| Performance Degradation (related to installation) | Medium (Non-Emergency) | Within 1 business day of notification during Business Hours | 99.8% | Applies to issues where the Mobile DR unit's performance is significantly below expected levels due to installation factors. |
| Minor Configuration Adjustments (post-installation) | Low (Non-Emergency) | Within 2 business days of notification during Business Hours | 99.9% | Applies to minor adjustments or fine-tuning requests related to the initial installation. |
Definitions
- Business Hours: Monday through Friday, 8:00 AM to 5:00 PM [Client's Time Zone], excluding public holidays.
- Emergency: A critical system failure preventing the Mobile DR unit from performing diagnostic imaging, posing an immediate threat to patient care.
- Non-Emergency: Any issue that does not meet the definition of an Emergency, but still impacts the functionality or performance of the Mobile DR unit.
- Downtime: The period during which the Mobile DR unit is unavailable for diagnostic imaging due to a failure in the installed components or the installation service itself, and is not being actively addressed by [Your Company Name]'s support personnel.
- Uptime: The percentage of time the Mobile DR unit is available for diagnostic imaging during the agreed-upon operational hours, excluding scheduled maintenance.
- Response Time: The maximum time allowed for [Your Company Name] to acknowledge and begin actively working on a reported issue after it has been officially logged.
- Resolution Time: The maximum time allowed for [Your Company Name] to resolve a reported issue to a functional state, allowing the Mobile DR unit to perform diagnostic imaging.
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