Background
Verified Service Provider in Botswana

Digital X-Ray Installation Service (Fixed DR) in Botswana Engineering Excellence & Technical Support

Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.

Talk To Sales

Nationwide Coverage & Rapid Deployment

Our network of certified technicians spans across Botswana, ensuring swift and efficient installation of your fixed Digital Radiography (DR) systems, minimizing downtime and maximizing operational readiness.

Seamless Integration & Workflow Optimization

We specialize in integrating your new fixed DR solution seamlessly with existing PACS and HIS, providing expert configuration for optimized imaging workflows and immediate diagnostic accessibility.

Robust Training & Ongoing Support

Beyond installation, we deliver comprehensive, hands-on training for your medical staff, coupled with robust post-installation support and maintenance packages to ensure sustained peak performance of your fixed DR system.

What Is Digital X-ray Installation Service (Fixed Dr) In Botswana?

Digital X-ray Installation Service (Fixed DR) in Botswana refers to the comprehensive process of procuring, integrating, and commissioning fixed Digital Radiography (DR) systems within medical facilities. This service ensures the seamless deployment of advanced digital imaging technology, replacing traditional film-based radiography or older computed radiography (CR) systems. Fixed DR systems are permanently installed, offering higher throughput, superior image quality, and immediate image availability compared to mobile solutions or CR. The service encompasses site assessment, system configuration, hardware and software installation, network integration, calibration, testing, and initial user training.

Who Needs This ServiceTypical Use Cases
Hospitals (Public and Private)Radiology departments requiring high patient throughput and advanced diagnostic imaging.
Specialty Clinics (e.g., Orthopedic, Pulmonary)Facilities performing a high volume of specific X-ray examinations.
Diagnostic Imaging CentersIndependent centers offering comprehensive radiology services.
Government Health FacilitiesPublic healthcare institutions upgrading imaging capabilities to improve access and quality of care.
Medical Training InstitutionsFacilities requiring modern diagnostic imaging equipment for educational purposes.
Emergency DepartmentsHigh-acuity environments demanding rapid image acquisition and interpretation.

Key Components of Digital X-Ray Installation Service (Fixed DR):

  • Site Preparation and Assessment: Evaluation of existing infrastructure (power, space, radiation shielding, network connectivity) to ensure compatibility with the DR system.
  • Hardware Installation: Physical mounting and connection of the X-ray generator, detector (flat panel), acquisition console, and associated imaging components.
  • Software Installation and Configuration: Deployment of the Digital Imaging and Communications in Medicine (DICOM) compliant Picture Archiving and Communication System (PACS) or integration with an existing PACS, along with the image acquisition software.
  • Network Integration: Establishing secure connectivity for image transfer to PACS, modalities worklist server, and potentially to remote diagnostic workstations.
  • Radiation Safety Compliance: Verification and, if necessary, adjustment of radiation shielding to meet national safety standards and regulations.
  • System Calibration and Testing: Precise calibration of the X-ray generator and detector for optimal image acquisition and artifact reduction. Comprehensive functional testing of all system components.
  • Quality Assurance (QA) and Quality Control (QC) Setup: Configuration of QA/QC protocols and tools for ongoing performance monitoring.
  • User Training: Comprehensive instruction for radiographers, technologists, and IT personnel on system operation, image acquisition protocols, troubleshooting, and basic maintenance.
  • Documentation and Handover: Provision of detailed system manuals, maintenance logs, and final handover documentation.
  • Post-Installation Support and Maintenance Planning: Establishing service level agreements (SLAs) for ongoing technical support and preventative maintenance.

Who Needs Digital X-ray Installation Service (Fixed Dr) In Botswana?

Digital X-ray installation services, specifically for Fixed Digital Radiography (DR) systems, are essential for healthcare facilities in Botswana seeking to upgrade their diagnostic imaging capabilities. These advanced systems offer significant advantages over traditional film-based X-rays, including faster image acquisition, reduced radiation dose, improved image quality, and enhanced workflow efficiency. The demand for these installations is driven by the need for more accurate and timely diagnoses, improved patient care, and the adoption of modern medical technology.

Customer TypePrimary NeedImpact of Fixed DR Installation
Public HospitalsImproving diagnostic accuracy and patient throughput for the general population.Enhanced diagnostic capabilities, reduced wait times, better image archiving and retrieval, potential for telemedicine integration.
Private Hospitals & ClinicsOffering advanced diagnostic services to attract and retain patients, improving operational efficiency.Competitive edge, faster turnaround times for results, higher quality images for complex cases, potential for increased revenue.
District & Referral HospitalsDecentralizing advanced imaging services and improving healthcare access in underserved areas.Reduced need for patient referrals to urban centers, faster local diagnoses, improved management of chronic and acute conditions.
Medical Training InstitutionsProviding hands-on experience with current medical imaging technology for students and researchers.Up-to-date training curriculum, enhanced research opportunities, development of skilled medical professionals.
Government Health InitiativesModernizing national healthcare infrastructure and improving overall health outcomes.Standardization of diagnostic imaging, improved data collection for public health analysis, potential for wider screening programs.

Target Customers and Departments for Fixed DR Installation Services in Botswana

  • {"title":"Hospitals (Public and Private)","departments":["Radiology Department","Emergency Department (ER)","Orthopedics","Pulmonology","General Surgery","Pediatrics"],"description":"Hospitals, regardless of their funding model, are primary beneficiaries. They require robust and reliable imaging solutions to handle a high volume of patient cases across various specialties. Fixed DR systems are ideal for dedicated X-ray rooms within these facilities."}
  • {"title":"Specialized Clinics","departments":["Orthopedic Clinics","Pulmonary Clinics","Trauma Centers","Rehabilitation Centers"],"description":"Clinics focusing on specific medical areas often require advanced diagnostic imaging. Fixed DR installations can be tailored to their particular needs, providing precise imaging for their patient populations."}
  • {"title":"District and Referral Hospitals","departments":["Radiology Department","Outpatient Departments"],"description":"These facilities serve broader populations and often act as central hubs for medical services. Upgrading to fixed DR systems can significantly improve diagnostic capabilities for a wider geographical area, reducing the need for patients to travel to major urban centers for imaging."}
  • {"title":"Medical Training Institutions","departments":["Radiology Training Programs","Medical Research Departments"],"description":"Universities and colleges with medical programs can benefit from the installation of modern DR systems for both training future radiologists and performing research. Access to up-to-date technology is crucial for comprehensive medical education."}
  • {"title":"Government Health Initiatives","departments":["Ministry of Health and Wellness","Public Health Departments"],"description":"Government bodies and ministries of health looking to modernize healthcare infrastructure across the country are key stakeholders. They may fund or oversee the installation of DR systems in public healthcare facilities as part of national health strategies."}

Digital X-ray Installation Service (Fixed Dr) Process In Botswana

This document outlines the typical workflow for a Digital X-Ray (Fixed DR) Installation Service in Botswana, from the initial client inquiry to the final execution and handover. The process is designed to be comprehensive and ensure a smooth installation, integration, and training experience for healthcare facilities.

StageDescriptionKey ActivitiesDeliverables/OutcomesResponsible PartiesTypical Timeline
  1. Inquiry & Needs Assessment
The client (hospital, clinic, etc.) expresses interest in a Digital X-Ray (Fixed DR) system. This stage involves understanding their specific requirements, existing infrastructure, and budget.
  • Initial contact and inquiry submission.
  • Understanding of imaging needs (types of X-rays, patient volume, existing equipment).
  • Preliminary budget discussion.
  • Gathering of basic facility information.
  • Confirmed client interest.
  • Understanding of high-level requirements.
Client (Healthcare Facility), Service Provider (Sales/Technical Team)1-3 Days
  1. Site Survey & Planning
A technical team visits the client's facility to assess the installation site, evaluate power, networking, and space requirements, and identify any potential challenges.
  • Detailed site inspection (room size, ceiling height, wall structure, existing electrical points).
  • Assessment of power supply stability and availability.
  • Evaluation of network infrastructure (wired/wireless, speed, availability).
  • Identification of safety and radiation shielding requirements.
  • Detailed measurement and planning for equipment placement.
  • Comprehensive site survey report.
  • Detailed installation plan.
  • Identification of any required facility modifications (e.g., electrical upgrades, shielding).
Service Provider (Technical Team), Client (Facility Manager/Biomedical Engineer)3-7 Days
  1. Quotation & Contract Finalization
Based on the needs assessment and site survey, a detailed quotation is prepared, outlining the equipment, services, costs, and payment terms. Once agreed, a formal contract is signed.
  • Preparation of a detailed technical and commercial proposal.
  • Presentation of quotation to the client.
  • Negotiation of terms and conditions.
  • Signing of the installation and supply contract.
  • Approved quotation.
  • Signed contract between client and service provider.
Service Provider (Sales/Contracts Team), Client (Procurement/Management)5-10 Days
  1. Procurement & Logistics
The service provider procures the Digital X-Ray (Fixed DR) system components and arranges for their transportation to Botswana and delivery to the client's site.
  • Ordering of DR system components from manufacturers.
  • Importation procedures and customs clearance.
  • Transportation of equipment to the client's facility.
  • All DR system components received at the client's site.
  • Proof of delivery.
Service Provider (Procurement & Logistics Team), Client (Receiving Staff)4-12 Weeks (Varies based on import and shipping times)
  1. Pre-Installation Preparation
This involves any necessary modifications to the installation site as identified during the site survey, and ensuring all necessary tools and materials are on-site.
  • Performing any required civil works (e.g., wall reinforcement, minor structural changes).
  • Electrical upgrades or installations.
  • Network cabling and port provisioning.
  • Preparation of tools, testing equipment, and consumables.
  • Installation site is ready for equipment.
  • All necessary resources are available.
Service Provider (Installation Team/Contractors), Client (Facility Management)1-3 Weeks (Concurrent with Stage 4 or immediately prior to installation)
  1. Installation & Configuration
The physical installation of the Fixed DR system components (detector, generator, console, etc.) and their initial configuration.
  • Unpacking and positioning of all DR system components.
  • Mounting of detectors and other fixed elements.
  • Connection of power and network cables.
  • Installation of software and drivers.
  • Basic system configuration and network integration.
  • Physically installed DR system components.
  • Basic system software installed and configured.
Service Provider (Installation Engineers)3-7 Days
  1. Testing & Calibration
Thorough testing of all system functionalities and precise calibration to ensure accurate image acquisition and quality.
  • Power-on tests and system diagnostics.
  • Detector performance testing.
  • Image quality assessment (resolution, contrast, noise).
  • Radiation output calibration.
  • Integration with PACS/RIS (if applicable).
  • Safety checks.
  • Fully functional and calibrated DR system.
  • Test images demonstrating acceptable quality.
  • Calibration certificates.
Service Provider (Installation Engineers/Application Specialists), Client (Biomedical Engineer/Radiographers)2-5 Days
  1. Training
Comprehensive training for the facility's radiographers, technicians, and relevant IT staff on operating the new DR system and its associated software.
  • User training on system operation and image acquisition.
  • Training on image processing and optimization.
  • Basic troubleshooting training.
  • Introduction to system maintenance procedures.
  • Training on PACS/RIS integration workflows.
  • Trained end-users.
  • Training manuals and materials provided.
Service Provider (Application Specialists/Trainers), Client (Radiographers, Technicians, IT Staff)2-3 Days
  1. Handover & Documentation
Formal handover of the installed and tested system to the client, along with all necessary documentation.
  • Final system demonstration and acceptance by the client.
  • Provision of user manuals, technical manuals, warranty information, and service contracts.
  • Handover of all completed installation and calibration records.
  • Signed acceptance certificate.
  • Complete documentation package.
Service Provider (Project Manager/Team Lead), Client (Facility Management/Project Lead)1 Day
  1. Post-Installation Support
Ongoing support services, including warranty, maintenance, and technical assistance, as per the service agreement.
  • Warranty period activation.
  • Scheduled preventive maintenance.
  • Response to technical queries and issues.
  • Provision of spare parts and repairs.
  • Ongoing operational DR system.
  • Satisfied client.
Service Provider (Technical Support/Service Department), Client (End-Users/Biomedical Department)Ongoing

Digital X-Ray (Fixed DR) Installation Service Workflow in Botswana

  • Inquiry & Needs Assessment
  • Site Survey & Planning
  • Quotation & Contract Finalization
  • Procurement & Logistics
  • Pre-Installation Preparation
  • Installation & Configuration
  • Testing & Calibration
  • Training
  • Handover & Documentation
  • Post-Installation Support

Digital X-ray Installation Service (Fixed Dr) Cost In Botswana

Installing a fixed Digital Radiography (DR) X-ray system in Botswana involves a significant investment, and the cost can vary widely based on several factors. These systems offer immediate image acquisition and post-processing capabilities, making them a preferred choice for many modern medical facilities. Understanding the pricing structure is crucial for budgeting and making an informed decision. The cost typically encompasses the hardware itself, installation, calibration, software integration, initial training, and often a service contract for ongoing support. Specific features, the manufacturer, and the chosen vendor will all play a role in the final price. It's recommended to obtain detailed quotes from multiple reputable suppliers operating in Botswana to ensure competitive pricing and to understand the full scope of services included.

Cost ComponentEstimated Range (BWP)
Fixed DR X-ray System Hardware (Mid-Range)150,000 - 400,000
Fixed DR X-ray System Hardware (High-End/Advanced)400,000 - 800,000+
Installation, Calibration & Site Prep (Basic)15,000 - 50,000
Installation, Calibration & Site Prep (Complex/Renovations)50,000 - 150,000+
Software Licenses & Integration (PACS)20,000 - 100,000+
Initial User Training5,000 - 25,000
Annual Service & Maintenance Contract (Year 1 Estimate)20,000 - 80,000+
Total Estimated Installation Cost (Excluding Import Duties/Taxes)210,000 - 755,000+

Key Pricing Factors for Digital X-Ray (Fixed DR) Installation in Botswana:

  • System Type & Brand: High-end, feature-rich systems from established international brands will generally command higher prices than more basic or domestically assembled units.
  • Detector Technology: The type and size of the Digital Detector Array (DDA) significantly impact cost. Wireless detectors are typically more expensive than wired ones.
  • X-ray Generator Power & Features: The power output of the X-ray generator (e.g., in kW) and advanced features like pulsed fluoroscopy or multi-detector capabilities will influence pricing.
  • Image Acquisition Software: The sophistication and licensing of the image acquisition and processing software are crucial cost components. PACS integration capabilities are also a consideration.
  • Installation & Site Preparation: The complexity of the installation, including any necessary modifications to the existing room (shielding, electrical upgrades, structural support), will add to the cost.
  • Calibration & Testing: Professional calibration and performance testing by certified technicians are essential for accurate imaging and are factored into the overall price.
  • Training: The extent and duration of training provided to radiographers and technicians for operating the system and its software are important cost considerations.
  • Warranty & Service Contract: The length and coverage of the warranty and the cost of an ongoing service and maintenance contract are significant long-term expenses.
  • Import Duties & Taxes: As many of these systems are imported, applicable customs duties, VAT, and other taxes in Botswana will impact the final landed cost.
  • Vendor & Support Network: Local presence, established support networks, and the reputation of the vendor in Botswana can influence pricing and service delivery.
  • Additional Accessories: This can include items like patient positioning aids, dedicated workstations, and other peripherals that may be bundled or offered as optional extras.

Affordable Digital X-ray Installation Service (Fixed Dr) Options

Investing in a fixed digital X-ray (DR) system can significantly improve diagnostic capabilities and workflow efficiency in your medical facility. This guide outlines affordable installation services, highlights the value of bundled solutions, and explores effective cost-saving strategies to make this essential upgrade accessible.

Installation Service ComponentStandard OfferingValue Bundle InclusionCost-Saving Strategy
Site Assessment & ConsultationInitial evaluation of existing infrastructure and space.Comprehensive architectural review, radiation shielding calculation, and workflow analysis.Bundling with system purchase for a discounted rate.
System Hardware InstallationPhysical mounting of detector, generator, and console.Integration of all components with seamless wiring and calibration.Utilizing pre-certified installers for efficiency; bulk purchasing discounts on hardware.
Software Setup & IntegrationBasic PACS (Picture Archiving and Communication System) and RIS (Radiology Information System) configuration.Advanced integration with existing EMR/EHR, DICOM compliance, and remote access setup.Phased implementation of software features; exploring open-source or bundled PACS/RIS options.
Staff TrainingBasic operational training on the new system.In-depth clinical and technical training for radiologists, technologists, and IT staff, including troubleshooting.Online training modules and train-the-trainer programs.
Post-Installation SupportLimited initial troubleshooting assistance.Extended warranty, remote monitoring, and proactive maintenance plans.Negotiating bundled warranty packages; considering third-party maintenance providers for older systems.
Radiation Shielding & Room ModificationsBasic shielding recommendations.Full compliance assessment and implementation of necessary structural modifications and shielding.Exploring cost-effective shielding materials; phased room upgrades as budget allows.

Why Choose Fixed DR?

  • Immediate Image Availability: DR systems provide near-instantaneous image acquisition, drastically reducing patient wait times and increasing throughput.
  • Enhanced Image Quality: Digital detectors offer superior image resolution and contrast, leading to more accurate diagnoses and reduced need for repeat exposures.
  • Reduced Radiation Dose: DR technology often allows for lower radiation doses while maintaining diagnostic image quality, benefiting both patients and staff.
  • Ergonomic Workflow: Fixed DR systems are integrated into dedicated X-ray rooms, streamlining the imaging process and improving staff comfort and safety.
  • Digital Archiving and Sharing: Images are easily stored, retrieved, and shared electronically, facilitating collaboration and telemedicine.

Verified Providers In Botswana

In Botswana's evolving healthcare landscape, identifying truly verified healthcare providers is paramount for ensuring quality, safety, and efficacy of medical services. Franance Health stands out as a beacon of trust, offering a rigorously credentialed network of healthcare professionals. This document outlines the key credentials and reasons why Franance Health represents the best choice for your healthcare needs in Botswana.

Why Franance Health is the Best ChoiceBenefit to the Patient
Uncompromised Quality of CareAccess to highly qualified and experienced medical professionals dedicated to providing the highest standard of healthcare.
Enhanced Patient SafetyRigorous credentialing process minimizes risks associated with unqualified or poorly performing practitioners.
Access to Specialized ExpertiseFind specialists with advanced training and certifications for specific medical needs, eliminating the need to travel extensively for specialized treatment.
Up-to-Date Medical PracticesProviders are committed to continuous learning, ensuring you benefit from the latest medical knowledge and treatment methodologies.
Trust and ReliabilityFranance Health's verification process builds trust, allowing you to make informed healthcare decisions with confidence.
Peace of MindKnowing you are receiving care from verified and reputable providers brings invaluable peace of mind during health concerns.

Franance Health Credentials and Their Significance

  • {"title":"Medical Licenses and Registrations","description":"All healthcare professionals within the Franance Health network are fully licensed and registered with the relevant regulatory bodies in Botswana, such as the Health Professions Council of Botswana (HPPC) or the Botswana Medical Council. This ensures they meet the minimum standards of education, training, and ethical practice required to practice medicine."}
  • {"title":"Specialist Certifications and Fellowships","description":"Beyond basic licensing, Franance Health prioritizes providers who have obtained specialist certifications and completed recognized fellowships in their respective fields. This indicates advanced training and expertise, guaranteeing access to highly skilled professionals for complex medical conditions."}
  • {"title":"Continuing Professional Development (CPD)","description":"We mandate and verify that all our providers actively participate in Continuing Professional Development (CPD) programs. This commitment ensures that our healthcare professionals remain up-to-date with the latest medical advancements, research, and best practices, offering you the most current and effective treatments."}
  • {"title":"Peer Review and Performance Monitoring","description":"Franance Health implements a robust peer review system and ongoing performance monitoring. This involves assessments of clinical outcomes, patient feedback, and adherence to established medical protocols, ensuring consistent high-quality care."}
  • {"title":"Clean Disciplinary Records","description":"A thorough background check is conducted to ensure all affiliated providers have clean disciplinary records. This means they have no history of malpractice or ethical violations, providing an additional layer of assurance for patient safety."}
  • {"title":"Affiliation with Accredited Facilities","description":"Where applicable, Franance Health ensures its providers are affiliated with hospitals and clinics that meet national and international accreditation standards. This guarantees that you will receive care in a safe, well-equipped, and professionally managed environment."}

Scope Of Work For Digital X-ray Installation Service (Fixed Dr)

This Scope of Work (SOW) outlines the services required for the professional installation of a Fixed Digital Radiography (DR) X-ray system. It details the technical deliverables and standard specifications to ensure a successful, compliant, and fully functional installation.

Specification CategoryStandard SpecificationNotes/Requirements
X-ray GeneratorManufacturer's certified high-frequency X-ray generatorkVp range, mA range, mAs range, and focal spot size to meet clinical requirements. Must be compatible with DR detector.
DR DetectorManufacturer's certified Flat Panel Detector (TFT or CMOS)Pixel size, resolution, scintillator type (e.g., CsI, Gadolinium), active area, and wireless/tethered configuration as specified. Must meet DICOM standards.
Acquisition WorkstationHigh-performance PC with dedicated graphics cardMinimum processor speed, RAM, storage capacity (SSD recommended for OS), monitor resolution (minimum 2MP for diagnostic review), and operating system compatibility.
PACS/RIS ConnectivityDICOM 3.0 compliantSupport for DICOM Send (C-STORE), Query/Retrieve (C-FIND, C-MOVE), and MPPS (Modality Performed Procedure Step) if required. Network interface speed and protocol compatibility.
Cabling and ConnectorsMedical-grade, shielded cablingAppropriate gauge for power, data (e.g., Cat 6a/7 Ethernet), and trigger signals. Secure and clearly labeled connections. Compliance with relevant electrical safety standards (e.g., IEC 60601).
Radiation SafetyCompliance with local/national regulationsLead shielding, warning lights, interlocks, and proper structural integrity for X-ray room. Installation must meet ALARA principles.
Environmental ConditionsAs per manufacturer's specificationsTemperature range, humidity levels, and power requirements for all components.
SoftwareManufacturer's proprietary image acquisition and processing softwareMust be licensed and installed. Includes features for image manipulation, measurement, and annotation. Version control and update process to be documented.

Technical Deliverables

  • Pre-installation site survey report and confirmation of compliance with manufacturer and regulatory requirements.
  • Delivery and unpacking of all DR system components, including X-ray generator, detector, acquisition workstation, cabling, and associated accessories.
  • Installation and secure mounting of the X-ray generator and detector within the designated radiographic room, adhering to manufacturer guidelines and radiation safety standards.
  • Installation and configuration of the DR acquisition workstation, including operating system, PACS connectivity software, and necessary drivers.
  • Professional cabling and wiring for all system components, ensuring proper routing, labeling, and adherence to electrical safety codes.
  • Integration and testing of the DR system with existing or new PACS (Picture Archiving and Communication System) and RIS (Radiology Information System), if applicable.
  • Configuration of image acquisition parameters, including exposure settings, image processing algorithms, and quality control protocols.
  • Comprehensive system testing, including image quality assessment, dose verification, and functional performance checks across all modes of operation.
  • Radiation safety survey and report, confirming compliance with all local and national regulations.
  • User training on system operation, image acquisition, basic troubleshooting, and quality control procedures.
  • Provision of all required documentation, including installation manuals, user guides, warranty information, and final acceptance certificates.
  • Post-installation support and warranty period initiation as per manufacturer's agreement.

Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)

This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR). This agreement is between [Your Company Name] (hereinafter referred to as "Provider") and [Client Name] (hereinafter referred to as "Client") for the installation and initial configuration of a Fixed Digital Radiography (DR) X-ray system.

Service ComponentResponse Time Target (Business Hours)Resolution Time Target (Business Hours)Uptime Guarantee
Installation & Initial Configuration4 Business Hours (from scheduled start)As per project plan (typically within 5-7 business days of arrival)N/A (Not applicable as system is being installed)
Post-Installation Support (First 30 days)2 Business Hours (acknowledgement & initial assessment)8 Business Hours (for critical issues)99.5%
Ongoing Support (after 30 days)4 Business Hours (acknowledgement & initial assessment)16 Business Hours (for critical issues)99.8%

Key Definitions

  • Installation Service: The initial setup, calibration, and testing of the Fixed DR X-ray system as per manufacturer specifications and client site requirements.
  • Downtime: A period during which the installed Fixed DR system is unavailable for use due to a malfunction or failure, reported by the Client and confirmed by the Provider.
  • Response Time: The maximum time allowed for the Provider's technical support team to acknowledge a reported issue and initiate troubleshooting.
  • Resolution Time: The maximum time allowed for the Provider to resolve a reported issue, restoring the Fixed DR system to full operational status.
  • Uptime: The percentage of time the Fixed DR system is available and operational, excluding scheduled maintenance windows.
  • Scheduled Maintenance: Planned periods for routine maintenance, upgrades, or preventative checks agreed upon in advance by both parties.
In-Depth Guidance

Frequently Asked Questions

Background
Phase 02: Execution

Ready when you are

Let's scope your Digital X-Ray Installation Service (Fixed DR) in Botswana project in Botswana.

Speak to Sales