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Radiology Access Control & Interlock Integration Service in Botswana
Engineering Excellence & Technical Support
Radiology Access Control & Interlock Integration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Enhanced Security & Compliance
Implement robust access control systems for your radiology departments, ensuring HIPAA compliance and safeguarding sensitive patient data against unauthorized access in Botswana.
Seamless Interlock Integration
Integrate interlock systems across your imaging modalities (e.g., CT, MRI, X-ray) and PACS, preventing accidental data breaches and maintaining workflow integrity within your Botswana facilities.
Granular User & Role Management
Establish precise control over user access based on roles and responsibilities, minimizing human error and optimizing operational efficiency for radiology services throughout Botswana.
What Is Radiology Access Control & Interlock Integration Service In Botswana?
Radiology Access Control & Interlock Integration Service in Botswana refers to the implementation and management of systems designed to regulate and restrict access to radiology imaging equipment and associated data, while also ensuring operational safety and data integrity through interlock mechanisms. This service is crucial for healthcare facilities in Botswana that operate radiology departments, encompassing X-ray, CT, MRI, ultrasound, and other imaging modalities. The core objective is to prevent unauthorized use, protect patient data privacy, ensure equipment is operated by qualified personnel, and maintain a safe environment for patients and staff. Integration involves connecting these access control systems with other critical hospital IT infrastructure, such as Picture Archiving and Communication Systems (PACS), Electronic Health Records (EHRs), and scheduling systems.
| Who Needs This Service | Typical Use Cases | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Hospitals and Clinics with Radiology Departments: Both public and private healthcare institutions offering diagnostic imaging services. | Securing MRI Suites: Preventing unauthorized entry or operation of MRI scanners, especially concerning ferromagnetic safety. | Hospitals with Multiple Radiology Modalities: Managing access across a diverse range of imaging equipment (CT, X-ray, Ultrasound, Mammography). | Implementing Technologist Workflow: Ensuring that only qualified and authorized technologists can initiate imaging procedures. | Data Centers for Radiology Archives (PACS): Controlling access to stored medical images and associated patient metadata. | Radiologists Requiring Image Interpretation Access: Granting authorized radiologists access to view and interpret images from PACS. | Compliance with Healthcare Regulations: Meeting national and international standards for patient data privacy and equipment safety. | Emergency Room (ER) Imaging: Enabling rapid but controlled access to imaging equipment for critical patient care. | Research Institutions Conducting Medical Imaging Studies: Managing access to specialized imaging equipment and anonymized datasets for research purposes. | Facilities with High Throughput Imaging Services: Optimizing workflow and preventing bottlenecks through efficient access management. |
Key Components and Functions
- Access Authentication: Implementing secure methods (e.g., RFID cards, biometric scanners, PIN codes) to verify the identity of users attempting to operate or access radiology equipment and imaging data.
- Authorization Management: Defining and enforcing granular permissions based on user roles (e.g., radiologist, technologist, administrator, physician) to control what equipment they can use, when, and what data they can access.
- Interlock Mechanisms: Integrating safety protocols that prevent equipment operation under unsafe conditions. Examples include interlocks that stop an MRI if a ferromagnetic object is detected, or X-ray tube activation only when protective shielding is correctly positioned.
- Audit Trail and Logging: Recording all access attempts, equipment usage, and system changes for security monitoring, compliance, and troubleshooting.
- Data Security and Privacy: Ensuring compliance with data protection regulations (e.g., by safeguarding patient information stored in PACS and EHRs accessible from radiology workstations).
- Integration with IT Infrastructure: Seamlessly connecting access control systems with PACS for image retrieval and archival, EHRs for patient context, and scheduling systems for workflow management.
- Remote Monitoring and Management: Enabling centralized administration and oversight of access control systems across multiple radiology suites or facilities.
- Emergency Override and Bypass: Establishing secure protocols for authorized personnel to bypass interlocks or access controls in emergency situations, with mandatory logging.
Who Needs Radiology Access Control & Interlock Integration Service In Botswana?
In Botswana, a robust and secure radiology department is paramount for accurate diagnostics, patient safety, and efficient workflow. This is where Radiology Access Control & Interlock Integration Service becomes crucial. This service ensures that only authorized personnel can access sensitive radiology equipment and imaging data, and that safety interlocks are functioning correctly to prevent accidents and radiation exposure. This is particularly vital in a developing healthcare landscape where investments in advanced medical technology need to be protected and managed effectively.
| Target Customer Type | Key Departments Benefiting | Specific Needs Addressed |
|---|---|---|
| Public Hospitals | Radiology Department, Radiation Oncology, Nuclear Medicine, Medical Physics, IT Department | Securing access to expensive imaging equipment (MRI, CT, X-ray, PET), protecting patient data (PACS), ensuring compliance with radiation safety regulations, preventing unauthorized use, managing workflow efficiency. |
| Private Hospitals & Clinics | Radiology Department, Administration, Security Department | High-level security for advanced imaging modalities, maintaining patient confidentiality, operational efficiency, differentiating services through robust safety protocols, risk management. |
| Specialized Imaging Centers | Radiology Department, Operations Management, Technical Staff | Controlled access to specialized equipment, optimizing equipment utilization, preventing downtime due to unauthorized access or misuse, maintaining data integrity for reporting and billing. |
| Referral Laboratories with Imaging | Radiology Unit, Laboratory Management, Quality Assurance | Ensuring proper operation and access to diagnostic imaging for complex cases, integrating imaging data with laboratory results, maintaining accreditation standards. |
| Research Institutions | Research Department, Imaging Core Facility, Principal Investigators | Secure access to research-grade imaging equipment, controlled data sharing for collaborative research, protecting intellectual property, ensuring ethical research practices. |
Who Needs Radiology Access Control & Interlock Integration Service in Botswana?
- Hospitals (Public and Private)
- Specialized Imaging Centers
- Diagnostic Clinics
- Referral Laboratories with Imaging Capabilities
- Research Institutions utilizing medical imaging
Radiology Access Control & Interlock Integration Service Process In Botswana
This document outlines the comprehensive workflow for the Radiology Access Control & Interlock Integration Service Process in Botswana, from initial inquiry to successful execution. This service ensures that only authorized personnel can access sensitive radiology equipment and sensitive patient data, and that critical safety interlocks are functional and integrated. The process is designed to be transparent, efficient, and compliant with relevant healthcare regulations and data privacy laws in Botswana.
| Stage | Description | Key Activities | Deliverables | Timeline Estimate |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The client (e.g., hospital, clinic) expresses interest in implementing or upgrading radiology access control and interlock systems. | Receive and acknowledge client inquiry, schedule initial meeting, understand general needs and objectives. | Confirmation of inquiry, preliminary understanding of client needs. | 1-3 business days |
| Site Assessment & Requirements Gathering | Detailed evaluation of the client's existing infrastructure, radiology equipment, security policies, and specific interlock requirements. | On-site visit, interviews with stakeholders (radiologists, IT, security, biomedical engineers), review of existing documentation, identify specific access points, interlock points, and data security needs. | Detailed site assessment report, comprehensive list of functional and technical requirements, risk assessment of current systems. | 3-7 business days |
| Solution Design & Proposal | Development of a tailored solution encompassing hardware, software, and integration strategies for access control and interlocks. | Design of access control system (e.g., card readers, biometric scanners), design of interlock mechanisms (e.g., for X-ray tube, patient bed), integration plan with PACS/RIS, data encryption strategy, compliance review, creation of detailed proposal with costs and timelines. | Detailed technical solution design document, comprehensive project proposal, budget breakdown, project timeline. | 5-10 business days |
| Procurement & Installation | Acquisition of all necessary hardware and software components, followed by their physical installation. | Order and receive equipment (access control hardware, interlock sensors, cabling, servers), site preparation, installation of access control readers, interlock sensors, wiring, and any necessary server/network infrastructure. | Installed hardware components, initial system infrastructure in place. | 2-4 weeks (depending on procurement lead times) |
| Configuration & Integration | Setting up the access control system, configuring interlock logic, and integrating it with existing hospital information systems. | Software installation and configuration, user and access level definition, programming of interlock logic based on safety protocols, integration with Picture Archiving and Communication Systems (PACS) and/or Radiology Information Systems (RIS), data encryption setup. | Configured access control system, functional interlock logic, integrated systems (PACS/RIS), secure data pathways. | 1-3 weeks |
| Testing & Validation | Rigorous testing of the entire system to ensure it functions as per design and meets all security and safety requirements. | Functional testing of access control (entry/exit, role-based access), testing of all interlock mechanisms under various scenarios, data integrity and security testing, user acceptance testing (UAT) with hospital staff, performance testing. | Test reports, validation certificates, successful UAT sign-off. | 1-2 weeks |
| Training & Handover | Providing comprehensive training to relevant hospital personnel on the operation and management of the new system. | Development of training materials, conducting training sessions for administrators, IT support, and end-users (radiographers, technicians), providing user manuals and documentation, formal handover of the system. | Trained personnel, user manuals, system documentation, formal handover agreement. | 2-5 business days |
| Ongoing Support & Maintenance | Providing continuous support and maintenance to ensure the system remains operational, secure, and up-to-date. | Remote and on-site support, regular system updates and patching, preventative maintenance, troubleshooting and issue resolution, performance monitoring, security audits. | Service Level Agreement (SLA), maintenance reports, updated system configurations, resolved issues. | Ongoing (as per SLA) |
Key Stages of the Radiology Access Control & Interlock Integration Service Process
- Inquiry & Initial Consultation
- Site Assessment & Requirements Gathering
- Solution Design & Proposal
- Procurement & Installation
- Configuration & Integration
- Testing & Validation
- Training & Handover
- Ongoing Support & Maintenance
Radiology Access Control & Interlock Integration Service Cost In Botswana
The cost of Radiology Access Control & Interlock Integration Services in Botswana can vary significantly based on several factors. These services are crucial for ensuring patient safety, data security, and operational efficiency within radiology departments. The integration typically involves restricting access to imaging rooms, controlling equipment activation, and logging all entry/usage to maintain audit trails. Factors influencing the price include the complexity of the existing infrastructure, the number of access points requiring integration, the type and brand of access control hardware and software chosen, the need for customisation, and the expertise of the service provider. The current economic climate and the availability of specialized technicians also play a role.
| Service Component | Estimated Cost Range (BWP) | Notes |
|---|---|---|
| Basic Access Control System (Per Door/Zone) | 5,000 - 15,000 | Includes reader, lock, basic controller, and minimal software. For non-critical areas. |
| Advanced Access Control System (Per Door/Zone) | 15,000 - 40,000+ | Includes biometric readers, sophisticated locks, advanced software features, and integration for sensitive areas like MRI/CT rooms. |
| Software Licensing (One-time/Annual) | 10,000 - 50,000+ | Depends on the number of users, features, and system complexity. Subscription models will have recurring costs. |
| Integration with HIS/PACS | 20,000 - 100,000+ | Highly variable based on the complexity of existing systems and the level of integration required. |
| Interlock System Implementation | 15,000 - 75,000+ | Cost depends on the number of interlocks, logic complexity, and hardware required. |
| Installation & Configuration (Project-Based) | 30,000 - 200,000+ | Covers labour, cabling, setup, and initial testing for a typical radiology department. |
| Training | 2,000 - 10,000 | Per session or per group, depending on the provider. |
| Annual Maintenance & Support | 5-15% of initial system cost | Covers software updates, hardware checks, and technical assistance. |
| Full Radiology Department Integration (Small to Medium Clinic) | 100,000 - 300,000 | A comprehensive solution covering multiple rooms and access points with moderate complexity. |
| Full Radiology Department Integration (Large Hospital) | 300,000 - 1,000,000+ | Complex integration for a large facility with advanced security and interlock requirements. |
Key Pricing Factors for Radiology Access Control & Interlock Integration in Botswana:
- Hardware Costs: This includes the price of access control readers (card, biometric, PIN), electronic locks, door strikes, control panels, and any necessary network infrastructure. High-end biometric solutions or advanced card readers will naturally increase the overall cost.
- Software Licensing & Development: The cost of the access control management software. This can be a one-time purchase, a subscription-based model, or involve custom development to integrate with existing hospital information systems (HIS) or Picture Archiving and Communication Systems (PACS).
- Integration Complexity: The difficulty in integrating the new access control system with existing IT infrastructure, including network security, power supply, and any legacy systems. This can involve significant engineering and troubleshooting.
- Number of Access Points: The more doors, rooms, or critical areas that require controlled access, the higher the installation and hardware costs will be.
- Interlock Requirements: The complexity of the interlock logic (e.g., ensuring only one person can enter an MRI room at a time, or that equipment can only be operated by authorized personnel). More intricate interlock setups require more sophisticated programming and hardware.
- Installation & Labour: The cost of qualified technicians and engineers to install the hardware, configure the software, and perform the integration. This includes site surveys, cabling, mounting, and testing.
- Training: The cost of training radiology staff and IT personnel on how to operate and manage the new access control system.
- Maintenance & Support: Ongoing costs for software updates, hardware maintenance, and technical support. This is often a recurring expense.
- Customisation & Special Requirements: If the hospital has unique workflow requirements or needs to integrate with specialized radiology equipment, customisation of the system may be necessary, leading to higher development and implementation costs.
- Provider's Reputation & Expertise: More experienced and reputable service providers may command higher fees, but often offer more reliable solutions and better support.
Affordable Radiology Access Control & Interlock Integration Service Options
Ensuring secure and efficient access to radiology equipment is paramount for patient safety, data integrity, and operational workflow. Our Affordable Radiology Access Control & Interlock Integration Service offers flexible options designed to meet diverse budgetary needs while delivering robust security solutions. We understand that different facilities have unique requirements and financial constraints, which is why we've developed value-based bundles and strategic cost-saving approaches. This service focuses on integrating physical access controls (like card readers, biometric scanners) with equipment interlocks, ensuring that only authorized personnel can operate specific imaging devices and that safety protocols are enforced.
| Cost-Saving Strategy | Description | Benefit for Radiology Access Control & Interlock Integration |
|---|---|---|
| Phased Implementation | Deploying the system in stages, starting with the most critical areas or modalities. This allows for budget management and gradual adoption. | Spreads initial costs, allowing for operational savings to fund subsequent phases. Minimizes disruption by focusing on high-impact areas first. |
| Modular System Design | Utilizing a modular approach where components can be added or upgraded as needed, rather than a full system replacement. | Reduces upfront investment. Allows for customization to specific needs, avoiding unnecessary features and their associated costs. |
| Standardized Hardware Selection | Opting for proven, reliable, and commonly supported hardware components that offer good value for money. | Leverages economies of scale in procurement. Reduces integration complexity and long-term maintenance costs due to wider support and availability of parts. |
| Leveraging Existing Infrastructure | Where possible, integrating with existing network infrastructure and access control systems (if compatible) rather than installing entirely new systems. | Minimizes hardware and cabling costs. Reduces installation time and associated labor expenses. |
| Managed Services & Cloud Options | Considering cloud-based management platforms or managed services for system updates and maintenance. | Reduces the need for in-house IT expertise and dedicated hardware for management. Predictable monthly costs can be more manageable than large capital outlays. |
| Training & Empowerment | Providing comprehensive training to internal staff for basic system administration and troubleshooting. | Reduces reliance on external support for routine tasks, saving on service call fees. Empowers staff to resolve minor issues quickly. |
Value Bundles for Radiology Access Control & Interlock Integration
- {"title":"Essentials Bundle","features":["Standard card reader access control for modality rooms","Basic interlock integration with one critical safety feature (e.g., emergency stop activation)","User management and basic reporting","On-site assessment and consultation"],"description":"Ideal for smaller clinics or departments looking for fundamental access control and basic interlock functionality. Focuses on core security and regulatory compliance."}
- {"title":"Professional Bundle","features":["Multi-factor authentication options (card + PIN, or biometric)","Advanced interlock integration with multiple safety mechanisms (e.g., radiation shielding interlocks, patient positioning confirmation)","Real-time monitoring and alerts","Detailed audit trails and advanced reporting","Remote management capabilities"],"description":"A comprehensive solution for mid-sized practices and hospital departments requiring enhanced security, greater control, and advanced interlock features."}
- {"title":"Enterprise Bundle","features":["Biometric access control for highest security","Seamless integration with PACS and RIS systems for role-based access","Customizable interlock logic for highly specialized equipment","Fail-safe and fail-secure configuration options","Dedicated account management and ongoing support","On-site training for administrators and end-users"],"description":"Designed for large healthcare systems or facilities with complex radiology departments, offering top-tier security, scalability, and sophisticated integration."}
Verified Providers In Botswana
In Botswana, access to reliable and high-quality healthcare is paramount. Identifying 'Verified Providers' ensures that you are engaging with healthcare professionals and institutions that meet stringent standards for competence, ethical practice, and patient safety. Franance Health stands out as a premier example of such a verified provider, offering a comprehensive suite of services backed by a commitment to excellence. This document outlines what makes a provider 'verified' in Botswana and elaborates on why Franance Health's credentials position them as the best choice for your healthcare needs.
| Franance Health Credential | Implication for Patients | Why it's the Best Choice |
|---|---|---|
| Licensed and Certified Professionals: Franance Health employs doctors, nurses, specialists, and allied health professionals who are fully licensed and registered with the Botswana Health Professions Council and other relevant regulatory bodies. | Guarantees that all practitioners have met the minimum educational and competency standards required to practice in Botswana. Patients are assured of receiving care from qualified individuals. | Ensures a foundation of competence and legality. You can trust that your healthcare providers are recognized by national authorities, reducing the risk of unqualified practitioners. |
| Commitment to Continuing Professional Development (CPD): All Franance Health staff actively participate in ongoing training, workshops, and educational programs to stay abreast of the latest medical advancements and best practices. | Ensures that patients receive care informed by the most current medical knowledge and techniques, leading to potentially better diagnostic accuracy and treatment outcomes. | Provides access to modern, up-to-date medical care. Franance Health's commitment to learning means you benefit from the cutting edge of healthcare. |
| Advanced Medical Technology and Facilities: Franance Health invests in state-of-the-art diagnostic equipment, treatment modalities, and well-maintained facilities designed for patient comfort and safety. | Allows for more accurate diagnoses, less invasive treatments, and a generally higher standard of care. Patients experience a more comfortable and efficient healthcare journey. | Offers superior diagnostic capabilities and treatment options. This translates to quicker and more accurate diagnoses and a wider range of effective treatment choices. |
| Patient-Centric Approach and Ethical Standards: Franance Health places a strong emphasis on patient rights, confidentiality, clear communication, and building trust through transparent and ethical practices. | Ensures patients feel respected, informed, and empowered in their healthcare decisions. It fosters a safe and supportive environment for recovery. | Prioritizes your well-being and comfort. Franance Health's ethical framework builds a relationship of trust, making your healthcare experience positive and reassuring. |
| Comprehensive Service Portfolio: From general practice to specialized care, Franance Health offers a wide array of services under one roof, facilitating integrated and coordinated patient care. | Reduces the need for patients to seek multiple providers for different aspects of their health, streamlining the healthcare process and ensuring continuity of care. | Offers convenience and continuity. Accessing a broad spectrum of healthcare services at a single, trusted provider simplifies your health management. |
What Defines a 'Verified Provider' in Botswana?
- Regulatory Compliance: Verified providers adhere to all national health regulations and licensing requirements set by the Botswana Ministry of Health and Wellness and relevant professional bodies (e.g., Botswana Health Professions Council).
- Professional Accreditation: Healthcare professionals are members of recognized professional associations, indicating they meet ongoing continuing professional development (CPD) requirements and ethical guidelines.
- Quality Assurance Standards: Institutions often implement internal quality management systems, participate in external audits, and may hold certifications from recognized healthcare accreditation bodies.
- Evidence-Based Practice: Verified providers utilize up-to-date, evidence-based medical knowledge and treatment protocols.
- Patient Safety Protocols: Robust systems are in place to prevent medical errors, manage infections, and ensure patient well-being.
- Ethical Conduct: A commitment to transparency, patient confidentiality, and non-discrimination in service delivery.
- Resource Adequacy: Possess appropriate facilities, equipment, and staffing levels to provide the services offered.
Scope Of Work For Radiology Access Control & Interlock Integration Service
This Scope of Work (SOW) outlines the requirements for the Radiology Access Control & Interlock Integration Service. The service encompasses the design, supply, installation, configuration, testing, and commissioning of a comprehensive access control and interlock system for radiology departments, ensuring secure and compliant operation of imaging equipment and restricted areas. The objective is to enhance patient safety, protect sensitive equipment, and adhere to regulatory requirements by implementing robust access management and equipment interlock mechanisms.
| Technical Deliverable | Description | Standard Specification/Reference |
|---|---|---|
| Access Control System Design Document | Detailed architectural design of the access control system, including hardware placement, network topology, reader types, and door hardware specifications. | ISO 27001 (Information Security Management), NIST SP 800-53 (Security and Privacy Controls for Federal Information Systems and Organizations), Hospital security policies, Manufacturer's product specifications. |
| Equipment Interlock System Design Document | Detailed design for interlocks between imaging equipment (e.g., CT, MRI, X-ray), room access, and safety systems (e.g., radiation shielding interlocks). | IEC 60601 (Medical electrical equipment - General requirements for basic safety and essential performance), Radiation safety regulations (e.g., NCRP, ICRP), Equipment manufacturer interlock specifications. |
| Access Control Hardware | Supply and installation of access control readers (e.g., RFID, biometric), controllers, door strikes/maglocks, emergency egress devices, and associated cabling. | IP ratings suitable for clinical environments (e.g., IP54), UL 294 (Standard for Access Control System Units), ANSI/BHMA A156 series (Builders Hardware Manufacturing Association) for door hardware. |
| Interlock System Hardware | Supply and installation of sensors, relays, controllers, and wiring for equipment interlocks and safety system integration. | IP ratings suitable for clinical environments, Safety integrity level (SIL) requirements where applicable, Equipment manufacturer specifications. |
| Access Control Software Platform | Installation, configuration, and customization of the access control software for user management, access level definition, event logging, and reporting. | HIPAA/GDPR compliance for data storage and access, Secure software development lifecycle practices, Manufacturer's software specifications. |
| Integration Module/API | Development or configuration of software modules or APIs to integrate the access control system with existing hospital systems (e.g., HIS, RIS, PACS) for user provisioning and audit trails. | HL7 (Health Level Seven) standards for health data exchange, DICOM (Digital Imaging and Communications in Medicine) standards where applicable, RESTful API design principles. |
| Configuration and Customization | Configuration of access rules, schedules, user roles, and alarm notifications based on facility requirements and security policies. | Facility-specific security policies, Departmental operational procedures, Regulatory compliance requirements. |
| System Testing Plan | Development of a comprehensive plan for unit testing, integration testing, user acceptance testing (UAT), and performance testing. | IEEE 829 (Standard for Software Test Documentation), ISTQB (International Software Testing Qualifications Board) principles. |
| Test Reports | Detailed documentation of all test results, including pass/fail status, identified issues, and remediation actions. | IEEE 829 standard. |
| As-Built Documentation | Finalized documentation reflecting the installed system, including network diagrams, wiring schematics, hardware locations, and configuration settings. | ISO 9001 (Quality Management Systems) documentation standards, Facility drawing standards. |
| User Manuals | Comprehensive user guides for system administrators and end-users, covering operation, maintenance, and troubleshooting. | Clear, concise technical writing standards. |
| Training Materials | Development of training curriculum and materials for system administrators and end-users. | Adult learning principles, Interactive training methods. |
| Commissioning Report | Formal report confirming that the system has been installed, configured, tested, and is operating according to the design specifications and requirements. | Project management standards, Client acceptance criteria. |
Key Objectives
- Implement a secure and auditable access control system for radiology rooms and imaging equipment.
- Integrate equipment interlock functionality to prevent hazardous or unauthorized operation.
- Ensure compliance with relevant radiation safety, data privacy (e.g., HIPAA), and security regulations.
- Provide a user-friendly interface for authorized personnel to manage access and monitor system status.
- Minimize downtime during implementation and provide comprehensive training for system administrators and end-users.
Service Level Agreement For Radiology Access Control & Interlock Integration Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Radiology Access Control & Interlock Integration Service. This service ensures secure and efficient access to radiology equipment and associated systems, integrating with existing access control mechanisms and safety interlocks to prevent unauthorized or unsafe usage. The objective is to maintain high availability and rapid support to minimize disruptions in radiology workflows.
| Service Component | Uptime Guarantee | Response Time - Critical Incident | Resolution Time - Critical Incident | Response Time - High Priority Incident | Resolution Time - High Priority Incident | Response Time - Normal Incident | Resolution Time - Normal Incident |
|---|---|---|---|---|---|---|---|
| Radiology Access Control System Availability | 99.9% (excluding scheduled maintenance) | N/A | N/A | N/A | N/A | N/A | N/A |
| Interlock System Functionality | 99.9% (excluding scheduled maintenance) | N/A | N/A | N/A | N/A | N/A | N/A |
| Integration Service Availability (Core Functions) | 99.9% (excluding scheduled maintenance) | 15 minutes | 4 hours | 1 hour | 8 business hours | 4 business hours | 2 business days |
| User Support & Troubleshooting (Access/Interlock Issues) | N/A | 15 minutes | 4 hours | 1 hour | 8 business hours | 4 business hours | 2 business days |
| Scheduled Maintenance | N/A | N/A | N/A | N/A | N/A | N/A | N/A |
Service Objectives
- Ensure continuous availability of the Radiology Access Control & Interlock Integration Service.
- Provide timely responses to incidents and service requests.
- Minimize downtime and its impact on patient care and radiology operations.
- Maintain the integrity and security of access control and interlock data.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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