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MRI Chiller System Installation Service in Botswana
Engineering Excellence & Technical Support
MRI Chiller System Installation Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert MRI Chiller Integration
Our certified technicians in Botswana specialize in seamless MRI chiller system installations, ensuring optimal performance and integration with your existing medical infrastructure for uninterrupted patient care.
Precision Temperature Control
We guarantee precise and stable temperature regulation for your MRI suite, crucial for sensitive imaging equipment. Our installations prioritize energy efficiency and reliable cooling, minimizing downtime and maximizing diagnostic accuracy.
Turnkey Installation & Commissioning
From site assessment and equipment procurement to installation and comprehensive commissioning, our Botswana-based service offers a complete, hassle-free solution for your MRI chiller system, adhering to the highest safety and performance standards.
What Is Mri Chiller System Installation Service In Botswana?
MRI Chiller System Installation Service in Botswana refers to the specialized process of designing, procuring, installing, and commissioning a dedicated refrigeration system (chiller) specifically engineered to maintain the extremely stable and low operating temperatures required by Magnetic Resonance Imaging (MRI) scanners. These systems are critical for the reliable and efficient function of MRI machines, which utilize superconducting magnets that must be kept at cryogenic temperatures (typically around -269°C or 4.5 Kelvin) using liquid helium. The chiller system facilitates the cryocooling process, recondensing the helium vapor to minimize boil-off and reduce the frequency of costly and time-consuming helium refills. This service ensures that healthcare facilities in Botswana have the necessary infrastructure to operate and maintain their MRI equipment according to manufacturer specifications and international standards.
| Who Needs MRI Chiller System Installation Service | Typical Use Cases | |||
|---|---|---|---|---|
| Hospitals and Diagnostic Imaging Centers: Facilities operating MRI scanners for diagnostic purposes. | New MRI Suite Construction: Installing a new chiller system as part of the initial setup of an MRI facility. | Upgrade or Replacement of Existing Chillers: Replacing outdated or malfunctioning chiller systems to maintain MRI operational efficiency and reduce helium costs. | Expansion of Imaging Services: Installing additional chiller capacity to support new or additional MRI scanners. | Research Institutions: Facilities utilizing MRI for advanced medical or scientific research. |
| Ensuring MRI Scanner Uptime: Preventing thermal degradation of superconducting magnets, which can lead to prolonged downtime and significant repair costs. | Minimizing Helium Consumption: Reducing the frequency of helium refills through efficient recondensation, thereby lowering operational expenditures. | Maintaining Image Quality and Diagnostic Accuracy: Guaranteeing the stable cryogenic environment essential for high-resolution MRI imaging. | Compliance with Manufacturer Specifications: Adhering to the stringent temperature and operational requirements stipulated by MRI scanner manufacturers. | Enhancing Operational Safety: Implementing a robust refrigeration system that mitigates risks associated with cryogenic fluids and high-voltage electrical components. |
Key Components of MRI Chiller System Installation Service
- Site Assessment and Consultation: Evaluating the existing infrastructure, power availability, space, and environmental conditions at the healthcare facility.
- System Design and Engineering: Developing a custom chiller system design based on the specific MRI scanner model, site requirements, and operational load.
- Equipment Procurement and Supply Chain Management: Sourcing and delivering specialized chiller components, including compressors, condensers, evaporators, pumps, control systems, and cryocoolers, adhering to stringent quality and performance criteria.
- Mechanical and Electrical Installation: Rigorous installation of all chiller components, including piping, insulation, electrical wiring, and control interfaces, in compliance with safety regulations and manufacturer guidelines.
- Vacuum Jacketing and Cryogenic Piping: Installation of highly specialized, vacuum-insulated piping systems to minimize heat gain and efficiently transfer cryogenic fluids.
- Helium Recondensation and Management Systems: Integration of cryocoolers and related systems designed to recondense evaporated helium, thereby reducing helium consumption.
- Control System Integration and Programming: Setting up and programming the chiller's control system for precise temperature regulation, monitoring, and alarm management.
- System Commissioning and Performance Testing: Thorough testing of the installed system to verify optimal performance, temperature stability, and efficiency under various operating conditions.
- Training and Handover: Providing comprehensive training to facility maintenance staff on system operation, routine maintenance procedures, and troubleshooting.
- Post-Installation Support and Maintenance Planning: Establishing ongoing support protocols, including preventative maintenance schedules and emergency response procedures.
Who Needs Mri Chiller System Installation Service In Botswana?
In Botswana, the need for specialized MRI chiller system installation services arises primarily from healthcare facilities that operate or plan to operate Magnetic Resonance Imaging (MRI) machines. These sophisticated medical imaging devices require a consistent and precise temperature environment to function optimally and prevent damage. The installation of a reliable chiller system is therefore critical for maintaining the integrity and lifespan of expensive MRI equipment, ensuring uninterrupted patient care and diagnostic capabilities.
| Customer Type | Key Departments Involved | Specific Needs/Considerations |
|---|---|---|
| Public Hospitals | Radiology Department, Facilities Management, Biomedical Engineering | Capacity to serve high patient volume, budget constraints, reliable maintenance support, potential for centralized cooling solutions. |
| Private Hospitals & Healthcare Groups | Radiology Department, Operations Management, IT Department, Facilities Management | High-performance and potentially redundant chiller systems, advanced monitoring and control, integration with existing building management systems (BMS), flexible financing options. |
| Specialized Imaging Centers | Radiology Department, Technical Operations, Service Management | Focus on uptime and patient throughput, efficient space utilization, specialized cooling for specific MRI models, advanced diagnostic capabilities. |
| Diagnostic Clinics with MRI | Radiology Department, Practice Management, Technical Staff | Compact and efficient chiller solutions, cost-effectiveness, ease of operation and maintenance, rapid response to service calls. |
| University Teaching Hospitals & Research Facilities | Radiology Department, Medical Research Labs, Biomedical Engineering, Facilities Management | Support for multiple MRI units, precise temperature control for research protocols, integration with laboratory cooling systems, potential for advanced data logging and analysis. |
Target Customers & Departments for MRI Chiller System Installation Services in Botswana:
- Hospitals (Public and Private)
- Specialized Imaging Centers
- Diagnostic Clinics with MRI Capabilities
- University Teaching Hospitals & Research Facilities
Mri Chiller System Installation Service Process In Botswana
This document outlines the typical workflow for MRI Chiller System Installation Services in Botswana, from the initial client inquiry to the successful execution and handover of the installed system. The process is designed to ensure efficiency, client satisfaction, and compliance with all relevant standards and regulations.
| Phase | Description | Key Activities | Deliverables/Outcomes | Responsibility |
|---|---|---|---|---|
| The client contacts the service provider with a requirement for an MRI chiller system installation. | Receive inquiry, understand client needs (MRI type, site location, existing infrastructure), initial discussion on project scope and budget. | Clarified client requirements, preliminary project understanding. | Client, Service Provider Sales/Technical Team |
| A detailed inspection of the installation site is conducted. | Assess space availability, power supply, water access, ventilation, existing infrastructure, structural integrity, access for equipment delivery, safety considerations. | Detailed site assessment report, identification of potential challenges, preliminary space/equipment planning. | Service Provider Technical Team |
| Based on the inquiry and site survey, a comprehensive proposal is developed. | Develop technical proposal (system specifications, proposed equipment), detailed Bill of Materials (BOM), installation plan, timeline, and cost quotation. | Formal proposal document, detailed quotation, project timeline. | Service Provider Technical & Sales Team |
| The client reviews and approves the proposal and quotation. | Negotiate terms and conditions, finalize scope of work, pricing, payment schedule, and contract signing. | Signed service agreement/contract. | Client, Service Provider Management |
| Detailed engineering and design of the chiller system. | Finalize system layout, piping diagrams, electrical schematics, control system design, structural support design, compliance with local building codes and health regulations. | Detailed engineering drawings, schematics, and specifications. | Service Provider Engineering Team |
| Ordering and delivery of all necessary equipment and materials. | Procure chillers, pumps, piping, insulation, electrical components, control panels, tools, and safety equipment. Coordinate logistics for delivery to the Botswana site. | All required equipment and materials delivered to site. | Service Provider Procurement & Logistics Team |
| Preparing the installation area to receive the new system. | Clearance of the installation area, construction of any necessary foundations or support structures, installation of utility connections (power, water, drainage) as per design. | Ready and safe installation site. | Service Provider Site Supervisors, Sub-contractors (if any) |
| The physical installation and connection of the chiller system components. | Install chiller unit(s), pumps, piping, insulation, electrical wiring, control systems, and integrate with existing building services. | Physically installed and connected chiller system. | Service Provider Installation Technicians, Electricians, Plumbers |
| Ensuring the system operates correctly and meets design specifications. | Perform functional tests, pressure tests, leak tests, electrical tests, system performance testing, and calibrate controls. Conduct comprehensive commissioning to verify optimal operation. Provide training to client's facilities staff. | Fully commissioned and tested system, operational reports, trained client personnel. | Service Provider Commissioning Engineers, Technical Trainers |
| Formal transfer of the installed system to the client. | Provide all project documentation, including as-built drawings, operation & maintenance manuals, warranty information, and commissioning reports. Conduct a final walk-through and obtain client sign-off. | Project completion certificate, handover documentation package, client acceptance. | Service Provider Project Manager, Client Representative |
| Ongoing support and maintenance services. | Offer warranty support, scheduled preventive maintenance services, troubleshooting, and emergency repair services as per the service agreement. | Continued system reliability and performance, client satisfaction. | Service Provider Maintenance & Support Team |
MRI Chiller System Installation Service Workflow
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Survey & Assessment
- Phase 3: Proposal & Quotation
- Phase 4: Contract Negotiation & Agreement
- Phase 5: System Design & Engineering
- Phase 6: Procurement & Logistics
- Phase 7: Site Preparation
- Phase 8: Installation & Integration
- Phase 9: Testing, Commissioning & Training
- Phase 10: Handover & Documentation
- Phase 11: Post-Installation Support & Maintenance
Mri Chiller System Installation Service Cost In Botswana
The installation of an MRI chiller system in Botswana is a significant undertaking that involves specialized equipment, skilled labor, and adherence to strict regulations. The cost can vary considerably based on several factors, making it essential for healthcare facilities to obtain detailed quotes from reputable service providers. This guide aims to outline the typical pricing factors and provide estimated cost ranges in Botswana Pula (BWP) to assist in budgeting and decision-making.
| Cost Component | Estimated Range (BWP) | Notes |
|---|---|---|
| Chiller Unit (New, Medium Capacity) | 150,000 - 350,000 | Excludes installation; price varies significantly by brand and tonnage. |
| Labor and Technical Expertise | 50,000 - 150,000+ | Dependent on project duration, complexity, and hourly rates. |
| Refrigerant Lines, Insulation, and Fittings | 20,000 - 60,000 | Based on the length of runs and material quality. |
| Electrical Works (Panel upgrades, wiring) | 30,000 - 80,000 | Can be higher if significant upgrades are needed. |
| Pumps, Expansion Tanks, and Water Treatment | 25,000 - 70,000 | For closed-loop systems. |
| Site Preparation and Minor Civil Works | 10,000 - 40,000 | If concrete pads or supports are required. |
| Permits and Regulatory Fees | 5,000 - 15,000 | Varies by local municipality and project scope. |
| Total Estimated Installation Cost (Excluding Chiller Unit) | 140,000 - 415,000+ | This range is an estimation and can fluctuate based on specific project requirements. |
| Total Estimated Project Cost (Including Medium Capacity Chiller) | 290,000 - 765,000+ | This is a broad estimate; complex installations can exceed this range significantly. |
Key Factors Influencing MRI Chiller System Installation Costs in Botswana:
- {"title":"Chiller Unit Capacity and Type:","description":"The primary determinant of cost is the capacity (measured in tons of cooling) of the chiller required to meet the specific demands of the MRI machine. Larger MRI scanners or multiple units will necessitate a higher capacity chiller, thus increasing the price. The type of chiller (e.g., air-cooled vs. water-cooled) also impacts the initial purchase and installation complexity."}
- {"title":"Complexity of Installation:","description":"This includes factors such as the existing infrastructure, site accessibility, and the distance between the chiller unit and the MRI room. Challenges like routing refrigerant lines through difficult-to-access areas, structural modifications to the building, or the need for extensive piping and electrical work will add to the overall cost."}
- {"title":"Ancillary Equipment and Accessories:","description":"Beyond the chiller itself, the installation may require pumps, expansion tanks, water treatment systems, air handling units, sensors, and advanced control systems. The inclusion of these components will directly affect the total price."}
- {"title":"Electrical Work and Power Supply:","description":"MRI chillers require a substantial and stable power supply. The cost will include the installation or upgrade of electrical panels, wiring, and surge protection to ensure reliable operation. Compliance with local electrical codes is paramount and can influence the scope of work."}
- {"title":"Refrigerant Lines and Insulation:","description":"The installation of copper refrigerant lines and their proper insulation is crucial for efficiency and longevity. The length of these lines and the quality of insulation materials used will contribute to the cost."}
- {"title":"Labor Costs and Expertise:","description":"The installation requires specialized technicians with experience in HVAC systems and medical equipment. Labor rates in Botswana, along with the duration of the installation project, will be a significant component of the overall expense. Finding qualified and certified professionals is essential."}
- {"title":"Permits and Regulatory Compliance:","description":"Obtaining necessary building permits and ensuring compliance with health and safety regulations in Botswana will incur associated fees. This can also involve specific requirements for ventilation and noise control."}
- {"title":"Site Preparation and Civil Works:","description":"Depending on the installation location, there might be a need for concrete pads, structural supports, or minor demolition and rebuilding work. These civil engineering aspects add to the project's cost."}
- {"title":"Warranty and Service Agreements:","description":"While not strictly an installation cost, most reputable providers will offer warranty periods and optional service/maintenance agreements. These should be factored into the long-term operational budget."}
- {"title":"Supplier and Brand Reputation:","description":"The choice of chiller manufacturer and the reputation of the installation service provider can influence pricing. Established brands and experienced companies may command higher fees but often offer better reliability and support."}
Affordable Mri Chiller System Installation Service Options
Investing in a reliable MRI chiller system is crucial for maintaining optimal MRI scanner performance and longevity. Choosing the right installation service provider can significantly impact both initial costs and ongoing operational efficiency. This guide explores affordable MRI chiller system installation service options, highlighting value bundles and effective cost-saving strategies.
| Cost-Saving Strategy | Description | Potential Savings Impact |
|---|---|---|
| Compare Multiple Providers & Quotes | Obtain detailed quotes from at least three reputable MRI chiller installation service providers. Ensure quotes are apples-to-apples, detailing all included services and equipment. | Significant (10-20% or more depending on market) |
| Consider Off-Peak Installation Scheduling | Inquire about discounted rates for installations scheduled during slower periods (e.g., weekdays, less busy months). | Moderate (5-15%) |
| Negotiate Package Deals | Actively discuss with providers about potential discounts when bundling installation with extended warranty or preventative maintenance plans. | Moderate to Significant (5-25% on bundled services) |
| Evaluate Refurbished or Used Equipment (with caution) | For certain budget constraints, explore certified refurbished or gently used chiller units from reputable suppliers, provided they come with a warranty and are suitable for your MRI's specifications. Always consult with your MRI manufacturer. | Significant (20-40% on equipment cost) |
| Inquire About Manufacturer Rebates or Incentives | Some chiller manufacturers or MRI equipment providers may offer occasional rebates or special financing options that can reduce the overall cost. | Variable (depends on current offers) |
| Optimize Site Preparation | Ensure your facility is fully prepared for installation (e.g., clear access, adequate power supply, proper ventilation) to avoid costly delays or additional on-site work by the installation team. | Minor to Moderate (reduces labor hours and potential surcharges) |
| Leverage Existing Infrastructure (where possible) | If your facility has existing suitable power, cooling, or ventilation infrastructure, discuss with the installer how this can be integrated to reduce the need for new installations. | Moderate (depends on existing infrastructure) |
| Understand Total Cost of Ownership (TCO) | While initial cost is important, factor in long-term energy efficiency, maintenance costs, and expected lifespan of the chiller when making your decision. | Long-term savings (can avoid higher operational costs later) |
Understanding Value Bundles
- What are Value Bundles? Value bundles combine multiple essential services into a single package, often at a discounted rate compared to purchasing each service individually. For MRI chiller installation, these can include planning, system selection guidance, equipment procurement, installation, initial testing, and even early-stage maintenance contracts.
- Benefits of Value Bundles:
- Cost Savings: The primary advantage is a lower overall price due to package discounts.
- Streamlined Process: A single provider manages multiple aspects, reducing coordination efforts and potential delays.
- Comprehensive Coverage: Ensures all critical installation phases are handled by experienced professionals.
- Predictable Budgeting: Offers a clear, upfront cost for the entire installation project.
- Common Components in MRI Chiller Installation Value Bundles:
- Site Assessment & Consultation: Evaluating your facility's needs and recommending the appropriate chiller.
- Equipment Procurement & Delivery: Sourcing and transporting the chiller unit.
- Professional Installation: Setting up the chiller, connecting it to the MRI system, and ensuring proper integration.
- System Testing & Commissioning: Verifying the chiller's performance and optimal operation.
- Basic Training for Staff: Educating your team on the chiller's operation and basic maintenance.
- Initial Warranty & Support: Providing peace of mind with early-stage coverage.
- Optional: Extended Maintenance Contracts: Bundling future service plans for long-term care.
Verified Providers In Botswana
In Botswana's evolving healthcare landscape, identifying trustworthy and competent providers is paramount for individuals seeking quality medical services. Franance Health stands out as a leader in this regard, distinguished by its rigorous credentialing process and unwavering commitment to patient well-being. This commitment translates into a network of healthcare professionals who not only meet but exceed industry standards, ensuring that patients receive the highest caliber of care. When considering healthcare options in Botswana, understanding Franance Health's credentials and the benefits they offer becomes a crucial step towards making informed decisions for your health and that of your loved ones.
| Credential Type | Verification Method | Why It Matters for Patients |
|---|---|---|
| Medical Licensure | Official verification with the relevant Botswana Medical Council or regulatory body. | Ensures the provider is legally authorized to practice medicine in Botswana and has met basic competency requirements. |
| Professional Certifications | Validation of specialty board certifications and diplomas from accredited institutions. | Confirms the provider has specialized knowledge and training in their chosen field, offering expert care. |
| Educational Background | Verification of degrees and diplomas from recognized medical schools and universities. | Guarantees a strong foundational medical education and academic rigor. |
| Work Experience and References | Thorough review of past employment history and consultation with previous employers or colleagues. | Provides insight into the provider's practical experience, work ethic, and ability to collaborate. |
| Malpractice and Disciplinary Records | Background checks and inquiries with relevant disciplinary bodies. | Protects patients by ensuring providers have a clean professional record and have not engaged in misconduct. |
| Continuing Medical Education (CME) | Documentation and verification of participation in accredited CME activities. | Demonstrates the provider's commitment to staying current with medical advancements and evolving treatment protocols. |
Why Franance Health Providers Are the Best Choice in Botswana:
- Rigorous Verification Process: Franance Health employs a multi-stage vetting system for all its affiliated providers. This includes in-depth checks of medical licenses, professional certifications, educational backgrounds, and malpractice history.
- Commitment to Continuous Professional Development: Providers within the Franance Health network are encouraged and often required to participate in ongoing training and educational programs, ensuring they are up-to-date with the latest medical advancements and best practices.
- Patient-Centric Approach: Franance Health prioritizes a patient-centered philosophy. Their credentialing process assesses not only clinical expertise but also communication skills, empathy, and a dedication to providing a positive patient experience.
- Specialized Expertise: The network is built to offer a wide range of medical specialties. Franance Health meticulously verifies the credentials of specialists to ensure they possess the necessary qualifications and experience for their respective fields.
- Adherence to Ethical Standards: All Franance Health providers are expected to uphold the highest ethical standards in their practice, ensuring patient confidentiality, informed consent, and professional integrity.
- Access to State-of-the-Art Facilities: While Franance Health focuses on provider credentials, their network often includes facilities equipped with modern technology and adhering to stringent safety protocols.
Scope Of Work For Mri Chiller System Installation Service
This Scope of Work (SOW) outlines the requirements for the installation of a new MRI Chiller System. It defines the technical deliverables, standard specifications, and expected project phases. The objective is to ensure a successful and compliant installation that meets all performance and safety requirements for the designated MRI facility.
| Technical Deliverable | Description | Standard Specification Reference |
|---|---|---|
| Chiller Unit Installation | Secure mounting and leveling of the chiller unit on a prepared foundation. Proper vibration isolation measures to be implemented. | Manufacturer's Installation Manual, Local Building Codes, ASHRAE Standards |
| Refrigerant Piping | Installation of copper or stainless steel refrigerant lines with proper insulation and brazing techniques. All connections to be leak-tested. | ASME B31.5, Manufacturer's Specifications, ASTM B280 (for copper) |
| Chilled Water Piping | Installation of insulated chilled water supply and return piping. Proper support and slope to be maintained. Flushing and cleaning of pipes prior to connection. | SMACNA Standards, Manufacturer's Piping Guide, ASTM A53 (for steel pipe) |
| Electrical Wiring and Connections | Installation of all necessary power wiring, control wiring, and safety interlocks according to electrical codes. Proper grounding and surge protection to be ensured. | NEC (National Electrical Code), Local Electrical Codes, Manufacturer's Electrical Schematics |
| Condenser Airflow Management | Ensuring adequate airflow to the condenser unit, including proper placement of louvers, ductwork, and fan operation. | Manufacturer's Airflow Requirements, ASHRAE Standards |
| Control System Integration | Integration of the chiller's control system with the building management system (BMS) or standalone controls. Configuration of setpoints and alarms. | Manufacturer's Control Manual, BACnet/Modbus Standards (if applicable) |
| Water Treatment System | Installation of a chemical or physical water treatment system to prevent scaling, corrosion, and biological growth in the chilled water loop. | Manufacturer's Water Treatment Recommendations, ASHRAE Standards |
| Pressure Testing | Hydrostatic or pneumatic testing of all piping systems to verify integrity and leak detection. | ASME B31.1, Manufacturer's Testing Procedures |
| System Commissioning | Comprehensive testing of the chiller system to verify performance against design specifications. This includes cooling capacity, energy efficiency, and safety functions. | Manufacturer's Commissioning Guide, ASHRAE Guideline 15, Performance Verification Protocols |
| System Balancing | Balancing of water flow rates to ensure uniform temperature distribution across the MRI cooling loop. | ASHRAE Standards, Manufacturer's Balancing Procedures |
| Noise and Vibration Control | Implementation of measures to minimize noise and vibration generated by the chiller unit, complying with local regulations and MRI facility requirements. | Local Noise Ordinances, Manufacturer's Vibration Isolation Recommendations |
| As-Built Drawings | Provision of detailed drawings reflecting the final installed configuration of the chiller system, including all piping, electrical, and control elements. | Industry Standard CAD Practices |
| Operation and Maintenance (O&M) Manuals | Submission of comprehensive O&M manuals for all installed components, including the chiller, pumps, and control system. | Manufacturer's Provided Documentation |
| Training Documentation | Provision of training materials for facility staff on the operation, maintenance, and troubleshooting of the chiller system. | Manufacturer's Training Materials |
Project Phases
- Pre-Installation and Planning
- Site Preparation and Civil Works
- Equipment Delivery and Unpacking
- Chiller Unit Installation
- Piping and Brazing
- Electrical Connections and Power Distribution
- Control System Integration
- Water Treatment System Installation
- Testing, Commissioning, and Balancing
- Training and Handover
- Post-Installation Support
Service Level Agreement For Mri Chiller System Installation Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the installation service of the MRI Chiller System provided by [Your Company Name] to [Client Name]. This agreement is effective as of [Start Date] and will remain in effect until the completion of the installation project.
| Service Level | Description | Target Response Time (Business Hours) | Uptime Guarantee (Post-Installation) |
|---|---|---|---|
| Critical Issue: Complete system failure preventing MRI operation. | The chiller system is entirely non-functional, rendering the MRI machine unusable. | 1 hour (for initial acknowledgment and dispatch of a technician) | 99.9% (annual average) |
| High Priority Issue: Partial system degradation impacting MRI performance. | Significant reduction in cooling capacity affecting MRI scan quality or speed, or intermittent system faults. | 4 business hours (for initial assessment and proposed resolution) | 99.5% (annual average) - accounting for scheduled maintenance |
| Low Priority Issue: Non-critical system alerts or minor operational anomalies. | System alerts that do not immediately impact MRI functionality but require attention for optimal performance or preventative maintenance. | 8 business hours (for initial assessment and scheduling of a visit if required) | N/A (as these do not typically affect immediate uptime) |
| Installation Support: Technical assistance during the installation phase. | Support related to the physical installation, electrical connections, and initial system setup. | 4 business hours (for remote or on-site consultation, as needed) | N/A (uptime guarantee begins post-successful commissioning) |
Key Service Commitments
- Response Times: Defined as the maximum time from the initiation of a support request (phone call, email, or ticket) to the acknowledgment and initial engagement by a qualified technician.
- Uptime Guarantees: Refers to the percentage of time the installed MRI Chiller System is expected to be fully operational and capable of performing its intended function.
- Definitions: Clearly defined terms used within this SLA to ensure mutual understanding.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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