
IEC 62353 Recurrent Test Service (In-Service Testing) in Botswana
Engineering Excellence & Technical Support
IEC 62353 Recurrent Test Service (In-Service Testing) High-standard technical execution following OEM protocols and local regulatory frameworks.
Comprehensive Electrical Safety Verification
Ensuring patient and operator safety through rigorous recurrent testing of medical devices according to IEC 62353 standards. Our service in Botswana includes thorough analysis of leakage currents, protective earthing integrity, and insulation resistance, minimizing risks associated with electrical faults.
Performance & Functionality Assessment
Beyond safety, we verify the optimal performance and functionality of your medical equipment as per IEC 62353. Our technicians in Botswana conduct systematic checks on critical parameters and operational modes, guaranteeing that devices deliver accurate and reliable diagnostic and therapeutic results.
Regulatory Compliance & Risk Mitigation
Proactively maintain compliance with international medical device safety regulations in Botswana. Our IEC 62353 recurrent testing service provides documented evidence of adherence, mitigating potential non-compliance risks and ensuring uninterrupted, safe operation of your valuable medical assets.
What Is Iec 62353 Recurrent Test Service (In-service Testing) In Botswana?
IEC 62353, "Medical electrical equipment - Routine checks and tests during medical equipment maintenance," establishes internationally recognized procedures for in-service testing of medical electrical equipment. This standard, often referred to as recurrent testing or routine testing, is crucial for ensuring the continued safety and performance of medical devices after initial installation and throughout their operational lifespan. In Botswana, as globally, the objective is to mitigate risks to patients, operators, and the environment by verifying that medical electrical equipment continues to meet its design specifications and applicable safety standards.
The service involves a systematic and documented process of verification, which typically includes:
- Visual Inspection: Thorough examination for physical damage, wear and tear, cleanliness, and legibility of labels and markings.
- Functional Testing: Verifying that all modes of operation perform as intended, including primary functions and safety mechanisms.
- Performance Testing: Measuring key performance parameters against specified tolerances, such as accuracy, output levels, or response times.
- Electrical Safety Testing: This is a critical component and usually includes:
* **Earth Continuity/Protective Conductor Current:** Measuring the resistance of the protective earth connection to ensure it can safely conduct fault currents.
* **Insulation Resistance:** Assessing the integrity of the insulation between live parts and earth, or between live parts themselves, to prevent electrical shock.
* **Touch Current/Leakage Current:** Measuring the current that could flow through a person in contact with accessible conductive parts under fault conditions. This is a paramount safety parameter for Class I and Class II devices.
* **Differential Leakage Current (for equipment with applied parts):** Measuring the leakage current flowing between the applied part and earth.
- Software Verification (where applicable): Ensuring the correct functioning of embedded software critical to the device's safety and performance.
- Alarm Testing: Verifying the functionality and audibility/visibility of all alarms.
- Documentation Review: Ensuring that maintenance records, calibration certificates, and operating manuals are up-to-date and accessible.
Who Needs This Service:
Any healthcare facility, diagnostic laboratory, or medical device user in Botswana that operates medical electrical equipment requires IEC 62353 recurrent test services. This includes, but is not limited to:
- Hospitals (public and private)
- Clinics and health centers
- Diagnostic imaging centers (X-ray, CT, MRI, Ultrasound)
- Pathology laboratories
- Dental practices
- Rehabilitation centers
- Home healthcare providers
- Medical device manufacturers and distributors responsible for after-sales service and support.
Typical Use Cases:
The service is typically applied in the following scenarios:
- Routine Scheduled Maintenance: As part of a preventative maintenance program, ensuring equipment remains safe and functional at predetermined intervals (e.g., annually, bi-annually, depending on the device and its usage).
- Post-Repair Verification: After any repair or servicing of a medical electrical device, to confirm that the repair has not compromised its safety or performance.
- Before and After Relocation: When moving medical equipment within a facility or to a new location, to ensure it has not been damaged during transit or reinstallation.
- Following Significant Environmental Changes: For instance, after power surges, lightning strikes, or significant environmental fluctuations that could potentially affect electrical equipment.
- Regulatory Compliance: To meet local health authority regulations, accreditation requirements (e.g., from organizations like the Botswana National Health Laboratory), and international standards.
- Risk Management: As a proactive measure to identify and mitigate potential hazards before they result in patient harm or equipment failure.
| Healthcare Setting | Types of Equipment Commonly Tested | Frequency/Trigger for Testing |
|---|---|---|
| Hospitals (Public & Private) | Patient monitors, ventilators, defibrillators, infusion pumps, surgical diathermy, imaging equipment (X-ray, CT, MRI) | Annual preventative maintenance, post-repair, post-move |
| Clinics & Health Centers | ECG machines, blood pressure monitors, nebulizers, basic diagnostic equipment | Annual preventative maintenance, post-repair |
| Diagnostic Laboratories | Centrifuges, analysers, incubators, microscopes (with electrical components) | Annual preventative maintenance, post-repair |
| Dental Practices | Dental chairs, X-ray units, scalers, curing lights | Annual preventative maintenance, post-repair, regulatory compliance checks |
| Rehabilitation Centers | Electrotherapy devices, treadmills, exercise equipment (with electrical components) | Annual preventative maintenance, post-repair |
Key Components of IEC 62353 Recurrent Test Service:
- Visual Inspection
- Functional Testing
- Performance Testing
- Electrical Safety Testing (Earth Continuity, Insulation Resistance, Leakage Current)
- Software Verification (if applicable)
- Alarm Testing
- Documentation Review
Who Needs Iec 62353 Recurrent Test Service (In-service Testing) In Botswana?
IEC 62353, also known as "Medical electrical equipment - Medical equipment in operational use - Routine checks and maintenance", is a crucial international standard for ensuring the safety and continued performance of medical electrical equipment while it is in use. In Botswana, this standard and its recurrent testing services are vital for a wide range of healthcare providers and organizations that operate and rely on medical devices. These recurrent tests, often referred to as in-service testing, are not merely regulatory compliance but a critical aspect of patient safety, equipment longevity, and operational efficiency.
| Customer Type | Relevant Departments | Why IEC 62353 is Crucial |
|---|---|---|
| Public Hospitals and Clinics | Biomedical Engineering Department, Clinical Departments (e.g., Surgery, Anesthesia, ICU, Radiology), Quality Assurance Department | Ensures patient safety during procedures, reduces equipment downtime, complies with national healthcare standards, prolongs equipment lifespan. |
| Private Hospitals and Specialist Clinics | Biomedical Engineering/Technical Services, Operations Management, Risk Management | Maintains high standards of patient care, enhances reputation, avoids legal liabilities, optimizes investment in medical technology. |
| District Health Offices and Health Centers | Health Facility Management, Biomedical Technicians (if available), Quality Control Units | Ensures safe and functional equipment in remote and underserved areas, crucial for basic and emergency healthcare delivery. |
| Government Ministries involved in Health (e.g., Ministry of Health) | Healthcare Infrastructure Department, Medical Device Regulation Unit, Public Health Services | Oversees the safety and efficacy of medical equipment across the public healthcare system, develops and enforces national medical device policies. |
| Non-Governmental Organizations (NGOs) with Healthcare Programs | Program Managers, Operations Staff, Medical Coordinators | Ensures the safety and reliability of equipment used in their health outreach programs and clinics, especially in resource-limited settings. |
| Private Medical Laboratories and Diagnostic Centers | Laboratory Management, Technical Staff, Quality Assurance | Guarantees the accuracy and reliability of diagnostic tests, which depend heavily on calibrated and safe medical equipment. |
| Research Institutions and Universities with Medical Equipment | Research Departments, Biomedical Sciences Faculties, Laboratory Technicians | Ensures the integrity of research data, protects researchers and students from potential hazards, maintains compliance with ethical research standards. |
| Medical Equipment Suppliers and Service Providers | Service and Maintenance Departments, Technical Support Teams | Fulfills contractual obligations with healthcare facilities, demonstrates commitment to after-sales support, maintains brand reputation, ensures compliance for equipment they service. |
Target Customers for IEC 62353 Recurrent Test Service in Botswana
- Public Hospitals and Clinics
- Private Hospitals and Specialist Clinics
- District Health Offices and Health Centers
- Government Ministries involved in Health
- Non-Governmental Organizations (NGOs) with Healthcare Programs
- Private Medical Laboratories and Diagnostic Centers
- Research Institutions and Universities with Medical Equipment
- Medical Equipment Suppliers and Service Providers (for their maintenance contracts)
Iec 62353 Recurrent Test Service (In-service Testing) Process In Botswana
The IEC 62353 recurrent test, also known as in-service testing, is a crucial process for ensuring the safety and continued functionality of medical electrical equipment after it has been put into service. In Botswana, this process is typically managed by accredited service providers or in-house biomedical engineering departments within healthcare facilities. The workflow from initial inquiry to the completion of the recurrent test involves several key stages designed to be systematic and thorough.
| Stage | Description | Key Activities | Involved Parties | Deliverables/Outcomes |
|---|---|---|---|---|
| The process begins when a healthcare facility or equipment owner identifies the need for a recurrent test or when a test is due based on regulatory requirements or manufacturer recommendations. | Contacting service providers, discussing testing needs, understanding scope, obtaining preliminary quotes. | Healthcare Facility (Biomedical Dept./Procurement), Service Provider (Sales/Technical) | Understanding of service offerings, initial cost estimates, confirmation of service provider's accreditation. |
| Once a service provider is engaged, a preliminary assessment of the facility and the equipment to be tested is conducted to plan the logistics. | On-site visit (if required), identification of testing environment, discussion of access to equipment, scheduling of test dates and times. | Service Provider (Technician/Engineer), Healthcare Facility (Biomedical Dept./Department Manager) | Confirmed testing dates and times, understanding of site-specific constraints, optimized testing schedule. |
| Before testing commences, all equipment requiring testing is identified, and relevant documentation is gathered. | Inventory of equipment, verification of equipment models and serial numbers, review of previous test reports, maintenance logs, and manufacturer specifications. | Service Provider (Technician/Engineer), Healthcare Facility (Biomedical Dept.) | Accurate list of equipment to be tested, understanding of equipment history and prior issues. |
| Ensuring the equipment and the testing environment are ready for the tests to be conducted efficiently and accurately. | Ensuring equipment is accessible and powered, clearing surrounding areas, preparing necessary test equipment and consumables, ensuring safety protocols are understood. | Service Provider (Technician/Engineer), Healthcare Facility (Biomedical Dept./Users) | Readiness for testing, minimized disruption to clinical operations. |
| This is the core stage where the IEC 62353 tests are systematically performed on the medical electrical equipment. | Performing electrical safety tests (e.g., earth resistance, enclosure leakage current, patient leakage current), functional tests, and performance tests as per IEC 62353 standard. | Service Provider (Qualified Technician/Engineer) | Raw test data, observation of equipment performance and safety parameters. |
| The collected test data is analyzed against the specified limits and standards to determine the equipment's compliance. | Interpreting test results, comparing against IEC 62353 limits and manufacturer specifications, identifying any failures or deviations, compiling a comprehensive test report. | Service Provider (Qualified Technician/Engineer) | Detailed IEC 62353 test report, including test results, pass/fail status, and any detected anomalies. |
| If the equipment fails any of the safety or performance tests, corrective actions are taken, and re-testing is performed. | Diagnosing the cause of failure, performing necessary repairs or adjustments, re-testing the affected parameters to confirm compliance. | Service Provider (Qualified Technician/Engineer), Healthcare Facility (if user intervention is needed) | Equipment corrected to meet safety standards, confirmation of successful re-testing. |
| Upon successful completion of all tests, the equipment is certified as safe and compliant, and records are maintained. | Issuing a certificate of compliance or a test sticker, updating the equipment's maintenance log, archiving the test report and associated documentation. | Service Provider (Qualified Technician/Engineer), Healthcare Facility (Biomedical Dept.) | Certified equipment, updated records for regulatory compliance and future reference. |
| While not strictly part of the recurrent test itself, this stage involves planning for future maintenance to ensure continued safety. | Providing recommendations for preventive maintenance schedules, advising on potential upgrades or replacements, scheduling the next recurrent test. | Service Provider (Technician/Engineer/Consultant), Healthcare Facility (Biomedical Dept.) | Proactive approach to equipment maintenance, optimized lifecycle management of medical devices. |
Workflow Stages for IEC 62353 Recurrent Test Service in Botswana
- Inquiry & Initial Consultation
- Site Assessment & Scheduling
- Equipment Identification & Documentation Review
- Pre-Test Preparations
- Execution of Tests
- Analysis & Reporting
- Rectification & Re-testing (if necessary)
- Certification & Record Keeping
- Follow-up & Preventive Maintenance
Iec 62353 Recurrent Test Service (In-service Testing) Cost In Botswana
Determining the precise cost of IEC 62353 recurrent testing services (also known as in-service testing or routine testing) in Botswana can be challenging due to several influencing factors. This type of testing is crucial for ensuring the safety and proper functioning of medical electrical equipment after installation and throughout its operational life. The pricing is not standardized across all service providers and can vary based on the complexity of the equipment, the number of devices to be tested, the location of the facility, and the service provider's overhead and expertise.
Key Pricing Factors for IEC 62353 Recurrent Testing in Botswana:
- Type and Complexity of Medical Equipment: Simpler devices like basic patient monitors or infusion pumps will generally cost less to test than more complex equipment such as ventilators, anesthesia machines, or imaging systems. The number of tests required by the standard for each device also plays a role.
- Number of Devices: A bulk discount is often applied when multiple devices are tested at the same facility. Larger hospitals or clinics with extensive medical equipment inventories will likely negotiate more favorable rates per unit.
- Location of Service: Travel time and expenses for the testing technician will influence the overall cost. Testing in remote areas of Botswana might incur higher charges than in major urban centers like Gaborone or Francistown.
- Service Provider's Reputation and Accreditation: Established and accredited testing companies with a strong track record and qualified technicians may charge a premium for their services due to the assurance of quality and compliance they offer.
- Frequency of Testing: While recurrent testing implies a scheduled frequency, some providers might offer discounted rates for long-term contracts or for clients who commit to regular testing schedules.
- Reporting and Documentation: The level of detail required in the test reports and the format of documentation can also impact the price. Comprehensive reports with detailed findings and recommendations will naturally be more involved.
- Urgency of Service: Expedited testing services, if requested, may come with additional charges.
Estimated Cost Ranges in Botswana (Botswana Pula - BWP):
Due to the variability, providing exact figures is difficult. However, based on general industry practices and the factors mentioned above, the following ranges can be estimated for IEC 62353 recurrent testing services per device:
- Basic Equipment (e.g., ECG machines, blood pressure monitors, basic patient monitors): BWP 200 - BWP 500 per device.
- Intermediate Complexity Equipment (e.g., infusion pumps, ventilators, defibrillators): BWP 400 - BWP 1000 per device.
- Complex Equipment (e.g., anesthesia machines, imaging equipment, surgical lasers): BWP 800 - BWP 2500+ per device.
Important Considerations:
- These are estimates. Always obtain detailed quotes from multiple reputable service providers in Botswana.
- When requesting a quote, provide a comprehensive list of the equipment to be tested, including make, model, and serial numbers, as well as the quantity and location.
- Inquire about the qualifications and accreditations of the technicians who will perform the testing.
- Clarify what is included in the service (e.g., detailed reports, re-testing if a device fails initially).
- Consider negotiating rates for larger volumes or for long-term service agreements.
| Equipment Category | Estimated Cost Range (BWP) | Notes |
|---|---|---|
| Basic Equipment (e.g., ECG machines, blood pressure monitors, basic patient monitors) | 200 - 500 | Generally simpler tests required. |
| Intermediate Complexity Equipment (e.g., infusion pumps, ventilators, defibrillators) | 400 - 1000 | Involves a moderate number of tests and calibration. |
| Complex Equipment (e.g., anesthesia machines, imaging equipment, surgical lasers) | 800 - 2500+ | Requires specialized knowledge, advanced testing equipment, and potentially longer testing times. |
Factors Influencing IEC 62353 Recurrent Test Costs in Botswana
- Type and Complexity of Medical Equipment
- Number of Devices to be Tested
- Geographical Location of the Healthcare Facility
- Reputation and Accreditation of the Service Provider
- Frequency and Contractual Agreements
- Reporting and Documentation Requirements
- Urgency of Service Request
Affordable Iec 62353 Recurrent Test Service (In-service Testing) Options
Ensuring medical devices are safe and effective for patient use is paramount. The IEC 62353 standard outlines the requirements for recurrent testing (in-service testing) of medical electrical equipment. Our affordable service provides comprehensive testing to help healthcare facilities maintain compliance, minimize risks, and optimize device lifespan. We understand budget constraints and offer flexible value bundles and cost-saving strategies to make essential safety testing accessible.
| Value Bundle | Description | Typical Inclusions | Cost-Saving Benefit | Ideal For |
|---|---|---|---|---|
| Essential Safety Package | Our most budget-friendly option, covering critical safety parameters. | Visual inspection, protective earth resistance, enclosure leakage, patient leakage (single fault condition). | Lower upfront cost, ideal for facilities with a high volume of basic devices or limited budgets. | Small clinics, private practices, facilities with a large number of simpler medical devices. |
| Comprehensive Care Bundle | A balanced approach offering thorough testing at a competitive price. | Includes all Essential Safety Package tests plus additional functional checks and patient auxiliary currents. | Better value for money with more in-depth testing, reducing the need for separate functional checks. | Mid-sized hospitals, specialized clinics, facilities with a mix of device types. |
| Proactive Maintenance Plus | Our premium bundle for maximum device assurance and long-term cost savings. | Includes all Comprehensive Care Bundle tests, plus detailed component analysis, minor repair recommendations, and priority scheduling. | Reduces unexpected repair costs and downtime, extends device lifespan significantly, and offers peace of mind. | Large hospitals, critical care units, facilities prioritizing patient safety and operational efficiency. |
| On-Demand Testing | Flexible testing for individual devices or specific needs outside of bundled plans. | Customized testing based on device type and urgency. | Pay-as-you-go flexibility, useful for ad-hoc requirements or supplementing existing programs. | All facility types needing specific device testing or reactive repairs. |
Our Affordable IEC 62353 Recurrent Test Service Highlights:
- Compliance with IEC 62353 standards.
- Experienced and certified technicians.
- Comprehensive visual inspection and functional tests.
- Electrical safety measurements (e.g., protective earth resistance, enclosure leakage current, patient leakage current).
- Detailed test reports with clear pass/fail indications.
- Minimal disruption to clinical operations.
- Focus on identifying and mitigating potential hazards.
- Extended device lifespan through proactive maintenance and identification of minor issues.
Verified Providers In Botswana
In Botswana's evolving healthcare landscape, the assurance of verified providers is paramount for individuals seeking reliable and high-quality medical services. Franance Health stands out as a beacon of trust, consistently demonstrating its commitment to excellence through stringent credentialing and a patient-centric approach. Understanding their credentials and the value they bring is crucial in making informed healthcare decisions. Franance Health's rigorous vetting process ensures that all affiliated healthcare professionals and facilities meet the highest standards of expertise, ethics, and patient care. This meticulous approach not only safeguards patients but also elevates the overall quality of healthcare accessible in Botswana.
| Credential Area | Franance Health's Standard | Patient Benefit |
|---|---|---|
| Professional Licensing & Certification | Verifies all relevant medical licenses and certifications with issuing bodies. | Ensures practitioners are legally qualified and recognized by regulatory authorities. |
| Educational Qualifications & Training | Confirms academic degrees, specialized training, and continuous medical education. | Guarantees that healthcare professionals possess the necessary knowledge and skills. |
| Clinical Experience & Specialization | Assesses the depth and breadth of practical experience and specific areas of expertise. | Connects patients with providers who have proven track records in their required fields. |
| Ethical Conduct & Professionalism | Conducts background checks and reviews to ensure adherence to ethical codes. | Promotes a safe and trustworthy healthcare environment, free from malpractice or misconduct. |
| Facility Accreditation & Standards | Ensures partner healthcare facilities meet stringent operational and safety standards. | Provides access to well-equipped and hygienically maintained medical environments. |
Why Franance Health Represents the Best Choice:
- Unwavering Commitment to Quality: Franance Health prioritizes patient well-being by ensuring all providers adhere to the highest medical and ethical standards. This dedication translates to better health outcomes and a more positive patient experience.
- Rigorous Credentialing Process: Every healthcare professional and facility undergoes a thorough verification process, including checks on licenses, qualifications, experience, and adherence to best practices. This eliminates the guesswork for patients.
- Comprehensive Network: Access to a wide array of specialized medical services and practitioners across Botswana, ensuring that your healthcare needs, no matter how specific, can be met by trusted professionals.
- Patient-Centric Approach: Franance Health's model emphasizes understanding and addressing individual patient needs, fostering a supportive and transparent healthcare journey.
- Innovation and Continuous Improvement: The organization actively engages with new technologies and approaches to healthcare delivery, ensuring that patients benefit from the latest advancements in medical science and practice.
Scope Of Work For Iec 62353 Recurrent Test Service (In-service Testing)
This Scope of Work (SOW) outlines the requirements for providing recurrent testing services for medical electrical equipment in accordance with IEC 62353 (Medical electrical equipment - Routine checks and tests during maintenance). The service includes performing all necessary tests to verify the safety and performance of the equipment once it is in operational use.
| Section | Description | Standard Specification | Technical Deliverable |
|---|---|---|---|
| 1.0 | Test Equipment Calibration | IEC 62353 Annex A: Test equipment | Calibrated test equipment compliant with relevant standards (e.g., IEC 61010). |
| 2.0 | Visual Inspection | IEC 62353 Clause 5.1: Visual inspection | Visual inspection report detailing the condition of the equipment, including enclosure, cables, connectors, and labeling. |
| 3.0 | Protective Earth Resistance | IEC 62353 Clause 5.2.1: Protective earth resistance | Test report confirming protective earth resistance is within specified limits (e.g., < 0.1 Ohm for patient-connected Class I equipment). |
| 4.0 | Enclosure Leakage Current | IEC 62353 Clause 5.2.2: Enclosure leakage current | Test report confirming enclosure leakage current is within specified limits (e.g., < 0.1 mA for Class I equipment). |
| 5.0 | Patient Leakage Current (Type CF, BF, B) | IEC 62353 Clause 5.2.3: Patient leakage current | Test report confirming patient leakage current (under normal and single-fault conditions) is within specified limits for the relevant patient leakage current type (e.g., < 0.01 mA for Type CF). |
| 6.0 | Patient Auxiliary Current | IEC 62353 Clause 5.2.4: Patient auxiliary current | Test report confirming patient auxiliary current is within specified limits (if applicable to the equipment). |
| 7.0 | Touch Current (Alternative Measurement) | IEC 62353 Clause 5.2.5: Touch current (alternative measurement) | Test report confirming touch current is within specified limits (if touch current measurement is performed). |
| 8.0 | Insulation Resistance | IEC 62353 Clause 5.3.1: Insulation resistance | Test report confirming insulation resistance between live parts and earth is within specified limits (e.g., > 2 MOhm at 500V DC). |
| 9.0 | Applied Part Integrity | IEC 62353 Clause 5.3.2: Applied part integrity | Test report confirming integrity and insulation of applied parts. |
| 10.0 | Functional Performance | IEC 62353 Clause 5.4: Functional performance | Test report verifying critical functional parameters and performance of the equipment. |
| 11.0 | Software Verification (if applicable) | IEC 62353 Clause 5.5: Software verification | Verification of software integrity and functional correctness (where applicable). |
| 12.0 | Test Reporting and Certification | IEC 62353 Clause 6: Documentation and reporting | Comprehensive test report including all measured values, pass/fail status, date of test, technician details, and equipment identification. Certificate of Compliance for successfully tested equipment. |
Key Components of the IEC 62353 Recurrent Test Service
- On-site recurrent testing of specified medical electrical equipment.
- Verification of electrical safety parameters as defined by IEC 62353.
- Functional performance checks relevant to equipment operation.
- Documentation of all test results and observations.
- Issuance of a certificate of compliance or report detailing findings.
- Recommendations for any necessary remedial actions or repairs.
Service Level Agreement For Iec 62353 Recurrent Test Service (In-service Testing)
This Service Level Agreement (SLA) defines the response times and uptime guarantees for the IEC 62353 Recurrent Test Service (In-Service Testing) provided by [Your Company Name]. This SLA aims to ensure the efficient and reliable execution of in-service testing for medical devices, minimizing downtime and ensuring patient safety.
| Service Component | Target Response Time | Uptime Guarantee |
|---|---|---|
| Scheduled Test Request (Booking): | Acknowledgement within 1 business day. Confirmation of test slot within 3 business days. | N/A (Service Availability is covered by Uptime Guarantee) |
| On-Demand Test Request: | Acknowledgement within 2 business hours. Initial assessment and proposed scheduling within 1 business day. | N/A (Service Availability is covered by Uptime Guarantee) |
| Technical Support / Issue Reporting: | Acknowledgement within 1 business hour. Initial troubleshooting and diagnosis within 4 business hours. | N/A (Service Availability is covered by Uptime Guarantee) |
| Core Testing Service Availability: | N/A | 99.5% during Scheduled Operational Hours |
Service Scope and Definitions
- IEC 62353 Recurrent Test Service (In-Service Testing): Refers to the scheduled and on-demand testing of medical electrical equipment in accordance with the IEC 62353 standard, performed while the equipment is in its operational environment.
- Response Time: The maximum time allowed from the initiation of a support request (e.g., scheduling request, issue report) to the first acknowledgement and action taken by [Your Company Name]'s support team.
- Uptime Guarantee: The percentage of time the IEC 62353 Recurrent Test Service is available and fully functional to accept and process testing requests during scheduled operational hours.
- Scheduled Operational Hours: [Specify your operational hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM Local Time, excluding public holidays].
Frequently Asked Questions

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