Verified Service Provider in Benin
Genomics Core Facilities in Benin
Engineering Excellence & Technical Support
Genomics Core Facilities solutions for Research & Discovery (R&D). High-standard technical execution following OEM protocols and local regulatory frameworks.
NGS Powerhouse for Benin
Leveraging state-of-the-art Next-Generation Sequencing (NGS) platforms, our Genomics Core Facilities are empowering Beninese researchers with high-throughput DNA and RNA sequencing capabilities. This accelerates discovery in areas like infectious diseases, crop improvement, and human health.
Advanced Bioinformatics & Data Analysis
Beyond sequencing, we provide robust bioinformatics pipelines and expert data analysis services. This ensures that complex genomic datasets are translated into actionable insights, fostering data-driven research and innovation within Benin's scientific community.
Capacity Building & Training Hub
Our Genomics Core Facilities are dedicated to nurturing local expertise through comprehensive training programs and workshops. We equip Beninese scientists, technicians, and students with the essential skills and knowledge to independently conduct cutting-edge genomic research.
What Is Genomics Core Facilities In Benin?
Genomics Core Facilities in Benin are centralized, shared laboratory resources providing advanced genomics technologies and expertise to researchers and institutions across the country. These facilities are established to democratize access to cutting-edge genomic analyses, which are often prohibitively expensive or require specialized infrastructure and personnel for individual labs. They play a crucial role in advancing biological and biomedical research, public health initiatives, and agricultural development by offering services ranging from DNA/RNA extraction and quantification to next-generation sequencing (NGS), genotyping, and bioinformatics support. The overarching goal is to facilitate high-throughput, reproducible, and cost-effective genomic data generation and analysis.
| Who Needs Genomics Core Facilities? | Typical Use Cases |
|---|---|
| Academic Researchers (Universities, Research Institutes): Involved in basic science, disease mechanisms, evolutionary biology, and ecology. | Understanding genetic basis of diseases (e.g., infectious diseases, non-communicable diseases). Studying genetic diversity and population structure in native populations. Investigating host-pathogen interactions at a genomic level. Ecological studies for biodiversity assessment and conservation efforts. |
| Biomedical and Public Health Institutions: Concerned with disease surveillance, diagnostics, and personalized medicine. | Genotyping of infectious agents (e.g., malaria parasites, arboviruses) for epidemiological tracking and outbreak investigation. Development and validation of molecular diagnostic tools. Pharmacogenomics studies for tailoring drug treatments. Cancer genomics research for identifying biomarkers and therapeutic targets. |
| Agricultural and Veterinary Research Centers: Focused on crop improvement, livestock breeding, and animal health. | Marker-assisted selection (MAS) for breeding improved crop varieties with enhanced yield, disease resistance, or stress tolerance. Genomic selection for livestock improvement. Identifying genetic factors contributing to animal diseases and developing diagnostics. |
| Government Agencies and Ministries (Health, Agriculture, Environment): Requiring genomic data for policy-making and national programs. | National surveillance programs for emerging infectious diseases. Monitoring and managing agricultural pests and diseases. Environmental monitoring and conservation initiatives. |
| Biotechnology and Pharmaceutical Companies (if present or collaborating): Seeking to leverage genomic data for product development. | Drug discovery and development. Biomarker identification. Genomic profiling of biological products. |
Key Services Offered by Genomics Core Facilities
- DNA/RNA Extraction and Quality Control (QC): Standardized protocols for isolating high-quality nucleic acids from diverse biological samples (e.g., blood, tissue, cells, environmental samples). Includes quantification (e.g., Qubit, NanoDrop) and integrity assessment (e.g., Bioanalyzer, TapeStation).
- Library Preparation for Next-Generation Sequencing (NGS): Construction of sequencing libraries for various applications, including whole-genome sequencing (WGS), exome sequencing, transcriptome sequencing (RNA-Seq), ChIP-Seq, amplicon sequencing, and meta-genomics. This involves fragmentation, adapter ligation, amplification, and final QC.
- Next-Generation Sequencing (NGS) Services: Access to state-of-the-art sequencing platforms (e.g., Illumina NovaSeq, MiSeq, Oxford Nanopore) for generating large-scale genomic and transcriptomic data.
- Genotyping and SNP Analysis: Services for identifying genetic variations, including SNP genotyping arrays, PCR-based genotyping, and amplicon sequencing for targeted variation discovery.
- qPCR and Digital Droplet PCR (ddPCR): Quantitative nucleic acid analysis for gene expression studies, copy number variation (CNV) analysis, and pathogen detection.
- Bioinformatics and Data Analysis Support: Essential services for processing, quality checking, aligning, annotating, and interpreting large genomic datasets. This includes pipeline development, statistical analysis, variant calling, differential gene expression analysis, and pathway analysis.
- Consultation and Experimental Design: Expert guidance on experimental planning, sample selection, appropriate technologies, and data interpretation to ensure research objectives are met efficiently and effectively.
- Training and Education: Workshops and training sessions to educate researchers on genomics technologies, experimental design, and data analysis techniques.
Who Needs Genomics Core Facilities In Benin?
Genomics core facilities in Benin, while nascent, are poised to become indispensable resources for a diverse range of scientific and medical endeavors. Their establishment and successful operation hinge on identifying and catering to the needs of specific customer segments and departments within the Beninese research and healthcare ecosystem. These facilities will empower researchers to delve deeper into the genetic underpinnings of local biodiversity, infectious diseases, agricultural challenges, and human health, ultimately driving innovation and improving outcomes.
| Target Customer/Department | Specific Needs and Applications | Potential Impact |
|---|---|---|
| Universities (e.g., Université d'Abomey-Calavi, Université de Parakou) | Basic research in infectious diseases (malaria, HIV, neglected tropical diseases), population genetics, biodiversity studies, agricultural genetics. Student training in molecular biology and bioinformatics. | Advancement of fundamental scientific knowledge, discovery of novel drug targets, understanding disease transmission, training the next generation of scientists. |
| National Institute of Agricultural Research of Benin (INRAB) | Crop improvement through marker-assisted selection, identification of disease-resistant varieties, genetic characterization of local livestock, understanding soil microbiome. | Enhanced food security, improved agricultural productivity, sustainable farming practices, economic development. |
| Ministry of Health and Public Health Laboratories | Diagnostic services for infectious diseases (e.g., sequencing of pathogens for surveillance and outbreak investigation), pharmacogenomics for personalized medicine, cancer genomics. | Improved disease control and prevention, rapid response to epidemics, more effective and targeted treatments, better patient outcomes. |
| National Agency for Civil Aviation and Meteorology (ANAC - for environmental genomics) | Environmental monitoring, understanding the genetic diversity of indicator species, assessing the impact of climate change on ecosystems. | Informed conservation strategies, sustainable resource management, understanding environmental health. |
| Emerging Biotechnology and Pharmaceutical Startups | Drug discovery and development, identification of biomarkers, personalized medicine development, development of diagnostic kits. | Economic diversification, innovation in healthcare solutions, job creation. |
| NGOs and International Research Collaborations | Collaborative research projects on endemic diseases, biodiversity conservation, capacity building in genomics. | Strengthened research infrastructure, knowledge transfer, addressing global health and environmental challenges. |
Target Customers for Genomics Core Facilities in Benin
- Academic Researchers (Universities and Research Institutes)
- Clinical Laboratories and Hospitals
- Agricultural Research Centers and Seed Companies
- Public Health Agencies and Disease Surveillance Units
- Biotechnology and Pharmaceutical Companies (Emerging)
- Environmental Conservation Organizations
- Students (for training and research projects)
Genomics Core Facilities Process In Benin
Genomics core facilities in Benin, like elsewhere, aim to provide researchers with access to advanced genomic technologies and expertise. The workflow from initial inquiry to the successful execution of a genomic service typically involves several key stages designed to ensure clarity, feasibility, and quality results. This process is crucial for facilitating scientific discovery and innovation within Benin's research landscape.
| Stage | Key Activities | Involved Parties | Key Outputs |
|---|---|---|---|
| Inquiry & Consultation | Initial contact, discussion of research needs, exploration of genomic services | Researcher (Client), Core Facility Staff | Understanding of research goals, identification of potential services |
| Project Scoping & Feasibility | Assessing sample suitability, experimental design, technology selection, risk assessment | Core Facility Staff, Researcher (Client) | Feasible project plan, recommended technologies |
| Proposal & Quote | Detailed outlining of services, timeline, costs, and deliverables | Core Facility Staff | Formal project proposal, cost quote |
| Sample Submission & QC | Client submits samples; Core Facility performs QC checks | Researcher (Client), Core Facility Staff | High-quality, accepted samples; QC report |
| Library Preparation | Conversion of DNA/RNA into sequencing-ready libraries | Core Facility Technicians | Sequencing libraries |
| Sequencing | Running libraries on high-throughput sequencing instruments | Core Facility Technicians, Sequencing Platform | Raw sequencing data (e.g., FASTQ files) |
| Data Analysis & Bioinformatics | Processing, alignment, variant calling (as per proposal) | Core Facility Bioinformaticians | Processed data (e.g., BAM, VCF files), analysis reports |
| Data Delivery & Support | Providing analyzed data and reports to the client; assisting with interpretation | Core Facility Staff, Researcher (Client) | Final data package, interpretation support |
| Project Closure & Feedback | Formal completion of project; gathering client feedback | Core Facility Staff, Researcher (Client) | Project completion, feedback for service improvement |
Genomics Core Facility Workflow in Benin
- 1. Inquiry & Consultation: The process begins with a researcher (the 'client') expressing interest in a genomic service. This usually involves an initial contact with the core facility, often via email or a dedicated online portal. The core facility's team then schedules a consultation to understand the client's research question, experimental goals, and the specific genomic application required (e.g., DNA sequencing, RNA sequencing, genotyping, library preparation).
- 2. Project Scoping & Feasibility Assessment: During the consultation, the core facility assesses the feasibility of the proposed project. This includes evaluating the sample type and quality, the required sequencing depth or resolution, the expected turnaround time, and the suitability of available technologies. They will discuss potential experimental designs, controls, and potential pitfalls.
- 3. Proposal & Quote Generation: Based on the detailed discussion, the core facility will generate a formal project proposal. This document outlines the experimental plan, the specific services to be provided, the estimated number of samples, the expected data output, the timeline, and a detailed cost quote. This ensures transparency and allows the client to budget accordingly.
- 4. Sample Submission & Quality Control: Upon agreement on the proposal and quote, the client is provided with detailed instructions for sample submission. This typically includes strict guidelines for sample collection, storage, and transportation to maintain sample integrity. Upon receipt, the core facility performs its own rigorous quality control (QC) checks on the submitted samples (e.g., DNA/RNA concentration, purity, integrity using methods like Nanodrop, Qubit, and gel electrophoresis). Samples failing QC may be rejected or require re-submission.
- 5. Library Preparation: For most genomic applications, the extracted DNA or RNA needs to be converted into a 'library' – a collection of DNA fragments with adapter sequences attached, ready for sequencing. This is a multi-step process performed by trained technicians in the core facility, tailored to the specific application (e.g., whole-genome sequencing, exome sequencing, RNA-Seq).
- 6. Sequencing: The prepared libraries are then loaded onto high-throughput sequencing platforms. The specific platform and sequencing chemistry used will depend on the project's requirements, such as read length, throughput, and accuracy. This is a critical, technology-intensive step.
- 7. Data Analysis & Bioinformatics: Following sequencing, raw data files (FASTQ format) are generated. A crucial part of the core facility's service is the initial data processing and analysis. This often includes quality assessment of the sequencing reads, adapter trimming, alignment to a reference genome, and variant calling (depending on the application). The level of analysis can range from basic data processing to more complex bioinformatic pipelines, often outlined in the initial proposal.
- 8. Data Delivery & Interpretation Support: Once the analysis is complete, the processed data and relevant reports are delivered to the client. This might be through secure file transfer protocols, cloud-based platforms, or physical storage. The core facility may also offer post-analysis support, helping researchers interpret their results in the context of their research questions. This could involve further consultations or recommendations for advanced analyses.
- 9. Project Closure & Feedback: After data delivery and initial interpretation support, the project is formally closed. The core facility may solicit feedback from the client to improve their services and workflows. Maintaining good communication throughout the entire process is paramount for client satisfaction and successful project outcomes.
Genomics Core Facilities Cost In Benin
Genomics core facilities are becoming increasingly vital for research and development in Benin, offering advanced molecular biology services. However, the cost of these services can vary significantly due to several factors, primarily related to the technology used, the scale of the project, and the expertise required. Understanding these pricing drivers is crucial for researchers and institutions planning genomic studies in the country.
Key Pricing Factors:
- Technology Platform: The specific sequencing technology (e.g., Sanger sequencing, next-generation sequencing like Illumina, PacBio, Oxford Nanopore) employed is a major cost determinant. Newer, higher-throughput, and longer-read technologies generally come with a higher price tag.
- Type of Assay/Service: The complexity of the genomic application influences cost. This includes DNA extraction and purification, library preparation, specific sequencing runs (whole genome, exome, targeted sequencing, RNA-Seq, ChIP-Seq), bioinformatics analysis, and data storage.
- Sample Volume and Throughput: The number of samples processed significantly impacts the overall cost, with bulk discounts often available for larger projects. Higher throughput sequencing runs are typically more cost-effective per base.
- Reagent and Consumable Costs: The cost of specialized enzymes, kits, chemicals, and sequencing reagents directly contributes to the service price. These can be imported and subject to local taxes and import duties.
- Labor and Expertise: Skilled personnel are required to operate sophisticated equipment, perform complex library preparations, and conduct intricate bioinformatics analyses. The level of expertise and the time dedicated by scientists and technicians influence pricing.
- Equipment Maintenance and Upgrades: The capital investment in and ongoing maintenance of high-tech genomic equipment are factored into service costs. The need for regular upgrades to stay current with technological advancements also plays a role.
- Bioinformatics and Data Analysis: The computational resources and specialized bioinformatics expertise needed for data processing, variant calling, annotation, and interpretation can represent a substantial portion of the total cost, especially for complex projects.
- Location and Overhead: The operating costs of the facility, including rent, utilities, administrative support, and compliance with local regulations, contribute to the final price.
- Funding and Subsidies: The availability of external funding or institutional subsidies can sometimes lead to lower out-of-pocket costs for researchers, though this is not a direct pricing factor of the service itself.
Pricing Ranges in Local Currency (CFA Francs - XOF):
It is challenging to provide definitive price lists as they are highly dynamic and project-specific. However, based on general trends and available information, the following are estimated ranges for common genomic services in Benin. These are indicative and can fluctuate significantly.
- DNA Extraction & Purification: Prices can range from 5,000 XOF to 15,000 XOF per sample, depending on the tissue type and the chosen extraction method (e.g., manual kits vs. automated platforms).
- Sanger Sequencing: For a single gene or small fragment, pricing typically falls between 8,000 XOF and 20,000 XOF per reaction (including basic analysis).
- Library Preparation (NGS): This is a variable cost. For standard library preparation (e.g., Illumina TruSeq), expect a range of 25,000 XOF to 75,000 XOF per sample, depending on the kit and complexity.
- Next-Generation Sequencing (NGS) - Per Sample (Excluding Library Prep): This is highly dependent on the sequencing depth and the platform used.
* **Shallow Sequencing (e.g., Targeted Panels):** Could range from **50,000 XOF to 150,000 XOF** per sample.
* **Whole Exome Sequencing (WES):** Typically ranges from **150,000 XOF to 400,000 XOF** per sample.
* **Whole Genome Sequencing (WGS):** Can range from **400,000 XOF to 1,000,000 XOF or more** per sample for standard coverage.
- RNA Sequencing (RNA-Seq) - Per Sample (Excluding Library Prep): Similar to WGS in complexity, prices can range from 180,000 XOF to 500,000 XOF per sample depending on depth and strandedness.
- Bioinformatics Analysis: This is often quoted separately and can be hourly or project-based. Basic variant calling and annotation might cost 50,000 XOF to 200,000 XOF per project, while complex de novo assembly or population genetics analysis can run into hundreds of thousands or even millions of XOF.
It is highly recommended for researchers to contact specific genomics core facilities or service providers in Benin directly for detailed quotes tailored to their specific research needs. Factors like the availability of reagents, the current exchange rate for imported materials, and institutional discounts will influence the final pricing.
| Service Category | Estimated Price Range (XOF) | Notes |
|---|---|---|
| DNA Extraction & Purification | 5,000 - 15,000 per sample | Varies by tissue type and extraction method |
| Sanger Sequencing | 8,000 - 20,000 per reaction | For single gene or small fragment |
| Library Preparation (NGS) | 25,000 - 75,000 per sample | Depends on kit and complexity |
| Next-Generation Sequencing (NGS) - Per Sample (Excluding Library Prep) | 50,000 - 1,000,000+ | Varies significantly by sequencing type (Targeted, WES, WGS) and depth |
| RNA Sequencing (RNA-Seq) - Per Sample (Excluding Library Prep) | 180,000 - 500,000 per sample | Depends on depth and strandedness |
| Bioinformatics Analysis | 50,000 - 1,000,000+ | Hourly or project-based, highly dependent on analysis complexity |
Common Genomics Services and Estimated Price Ranges in Benin (XOF)
- DNA Extraction & Purification
- Sanger Sequencing
- Library Preparation (NGS)
- Next-Generation Sequencing (NGS)
- RNA Sequencing (RNA-Seq)
- Bioinformatics Analysis
Affordable Genomics Core Facilities Options
Affordable genomics core facilities are crucial for researchers with limited budgets. Exploring various service models and implementing strategic cost-saving measures can make advanced genomic technologies accessible. This involves understanding value bundles offered by core facilities, which often combine multiple services at a reduced price compared to individual service fees, and adopting proactive approaches to minimize expenses without compromising data quality.
| Value Bundle Type | Description | Potential Cost Savings |
|---|---|---|
| Sequencing Package Bundles | Combine library preparation and sequencing for specific applications (e.g., whole-genome sequencing, RNA-Seq, ChIP-Seq) at a bundled price. | Offers a discount compared to purchasing library prep and sequencing separately. Predictable pricing for specific project scopes. |
| Single-Cell Genomics Bundles | Includes sample preparation (e.g., cell dissociation, barcoding) and downstream sequencing and basic analysis for single-cell RNA sequencing (scRNA-seq) or ATAC-seq. | Streamlines the complex single-cell workflow and often provides cost efficiencies due to integrated services. |
| Data Analysis Add-ons | Bundles that include a set amount of bioinformatics support or analysis time alongside sequencing services. | Reduces the need for separate bioinformatics contracts or hiring dedicated staff for initial analysis, especially for common analyses. |
| High-Throughput Screening Packages | Designed for large-scale projects like genotyping or variant calling across many samples, combining library prep, sequencing, and initial QC. | Significant cost reduction per sample due to economies of scale and streamlined workflows. |
| Custom Bundles for Larger Projects | Negotiated packages for extensive projects with specific needs, potentially including multiple service types and dedicated project management. | Tailored pricing for unique requirements, offering potential savings through partnership and volume commitments. |
Key Considerations for Affordable Genomics Core Facilities
- Understand Core Facility Models: Core facilities vary in their operational models, from fully subsidized university centers to fee-for-service providers. Knowing this helps in estimating costs and identifying potential savings.
- Negotiate Service Agreements: For high-volume or long-term projects, negotiate custom service agreements or bulk discounts with core facilities.
- Leverage Collaborations: Partner with other labs or institutions to share costs for specialized equipment or services, or to meet volume thresholds for discounts.
- Utilize Standardized Protocols: Adhering to standardized protocols recommended by the core facility can reduce turnaround time and potential re-runs, thus saving money.
- Efficient Sample Preparation: Invest time in optimizing sample preparation to ensure high-quality input DNA/RNA. Poor quality samples often lead to failed experiments and wasted resources.
- Data Management Planning: Plan for data storage and analysis from the outset. Unforeseen data management costs can be substantial.
- Seek Grant Funding: Actively pursue grants and funding opportunities that specifically support core facility usage and genomic research.
Verified Providers In Benin
Navigating healthcare in Benin can be challenging, but choosing a provider with verified credentials ensures quality, safety, and a commitment to patient well-being. Franance Health stands out as a premier choice due to its rigorous vetting process and dedication to upholding the highest standards in healthcare. This commitment translates into a superior patient experience, offering peace of mind and access to exceptional medical services.
| Provider Type | Verification Criteria | Franance Health Assurance |
|---|---|---|
| General Practitioners | Valid medical license, proof of continuous professional development, positive patient reviews. | Access to experienced GPs committed to primary care excellence and patient well-being. |
| Specialists (e.g., Cardiologists, Dermatologists, Pediatricians) | Board certification, advanced degrees, proven track record in their specialty, affiliation with reputable hospitals. | Connect with highly qualified specialists equipped to handle specific medical conditions with advanced knowledge. |
| Surgeons | Surgical board certification, extensive surgical experience, favorable outcomes, adherence to sterile procedures. | Trust in surgeons with demonstrated expertise and a commitment to safe and effective surgical interventions. |
| Diagnostic Centers | Accreditation from relevant health bodies, up-to-date equipment, qualified technicians, robust quality control measures. | Reliable diagnostic services performed by accredited centers with advanced technology for accurate results. |
Why Franance Health Credentials Matter:
- Rigorous Verification: Franance Health employs a multi-stage verification process for all its healthcare providers. This includes thorough background checks, validation of medical licenses and certifications, and assessment of their professional experience and specialization.
- Commitment to Quality Care: We partner exclusively with providers who demonstrate a consistent track record of delivering high-quality patient care. This involves evaluating patient feedback, adherence to ethical practices, and the use of up-to-date medical knowledge and techniques.
- Specialized Expertise: Our network encompasses a wide range of medical specialties. Franance Health ensures that each provider has the specific qualifications and experience necessary to address your unique health needs, from general practice to complex surgical procedures.
- Patient Safety and Trust: The safety and trust of our patients are paramount. Verified providers through Franance Health adhere to strict safety protocols and maintain the highest ethical standards, fostering a secure and reliable healthcare environment.
- Accessibility and Convenience: By partnering with accredited and reputable institutions, Franance Health simplifies the process of finding and accessing trusted healthcare professionals across Benin, saving you time and reducing stress.
Scope Of Work For Genomics Core Facilities
This Scope of Work (SOW) outlines the technical deliverables and standard specifications for services provided by the Genomics Core Facilities. The core facilities offer a range of services to support genomic research, including sample preparation, library construction, high-throughput sequencing, and data analysis. This document aims to provide clear expectations for the types of data and quality metrics that researchers can anticipate receiving.
| Service Category | Technical Deliverable | Standard Specifications | Associated Data Formats |
|---|---|---|---|
| Sample Preparation & QC | Sample Receipt Confirmation & QC Report | Confirmation of sample quantity/concentration (e.g., ng/µL), integrity (e.g., RIN score for RNA, gel electrophoresis for DNA). Minimum input requirements per library type. | PDF (QC Report), Excel (Inventory List) |
| Library Construction | Library QC Report | Library concentration (e.g., ng/µL), size distribution (e.g., Bioanalyzer trace), molarity (e.g., nM). Barcode identification/checking. | PDF (QC Report), Excel (Library Conc. & Size) |
| Sequencing | Raw Sequencing Data (FASTQ files) | Minimum sequencing depth/coverage per base pair (e.g., X coverage for whole genome, Y reads for RNA-seq). Read length (e.g., 150bp paired-end). Phred quality scores (Q30 percentage). | FASTQ (.fastq.gz) |
| Data Processing & QC | Processed FASTQ files & Basecalling Report | Adapter trimming and quality filtering applied. Per-base quality score distribution plots. Duplication rates. Contamination checks (if applicable). | FASTQ (.fastq.gz), PDF (QC Report) |
| Data Analysis (Optional) | Annotated Variant Calls (VCF) or Gene Expression Matrix (TSV/CSV) | Variant quality metrics (e.g., depth, allele balance, VQSR scores). Gene expression quantification (e.g., TPM, FPKM). Differential expression analysis results (p-values, fold changes). Annotation sources used (e.g., Ensembl, RefSeq). | VCF (.vcf.gz), TSV/CSV (.tsv, .csv), PDF/HTML (Reports) |
Key Service Areas and Deliverables
- Sample Preparation & QC: Receipt, tracking, and quality control of submitted biological samples.
- Library Construction: Preparation of genomic or transcriptomic libraries suitable for downstream sequencing.
- Sequencing: Generation of raw sequencing data from various platforms.
- Data Processing & QC: Initial processing of raw sequencing data, including quality assessment.
- Data Analysis (Optional): Advanced bioinformatics analysis, including variant calling, gene expression quantification, etc.
Service Level Agreement For Genomics Core Facilities
This Service Level Agreement (SLA) outlines the response times and uptime guarantees provided by the Genomics Core Facilities. It aims to ensure consistent and reliable access to our services for all users. The scope of this SLA covers core sequencing, microarray, and bioinformatics services.
| Service Area | Response Time (Initial Acknowledgment) | Response Time (Resolution Target) | Uptime Guarantee | Notes |
|---|---|---|---|---|
| Sequencing (NGS - Illumina) | 2 business hours | 1-2 business days (for minor issues) | 98% | Excludes scheduled maintenance and instrument downtime due to external factors. |
| Sequencing (Sanger) | 4 business hours | 1 business day | 99% | Excludes reagent or consumable stock-outs. |
| Microarray Services | 4 business hours | 1-2 business days | 98% | Excludes sample quality issues or external processing delays. |
| Bioinformatics Support (Data Analysis Request) | 8 business hours | 3-5 business days (for standard requests) | N/A (Support availability) | Complex analyses may require longer turnaround times, to be agreed upon with the user. |
| Bioinformatics Support (Troubleshooting) | 4 business hours | 1 business day | N/A (Support availability) | For issues related to core-provided software or infrastructure. |
| General Facility Access (Software/Web Portals) | 2 business hours | 4 business hours | 99.5% | For access to data portals and booking systems. |
Key Service Commitments
- Response Times: Defines the maximum time for initial acknowledgment and action on reported issues.
- Uptime Guarantees: Specifies the percentage of time core services are expected to be operational.
- Exclusions: Outlines situations where response times and uptime guarantees may not apply.
- Escalation Procedures: Details the steps for addressing unresolved issues.
In-Depth Guidance
Frequently Asked Questions
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