Verified Service Provider in Angola
Hospital IT Integration Services in Angola
Engineering Excellence & Technical Support
EHR, PACS, RIS and equipment integration High-standard technical execution following OEM protocols and local regulatory frameworks.
Secure Cloud-Based EHR Deployment
Implementing robust, HIPAA-compliant cloud solutions for Electronic Health Records (EHR) systems, ensuring data security, accessibility, and scalability for Angolan hospitals, even in remote areas. Our integration expertise guarantees seamless data migration and ongoing system stability.
Interoperable PACS and LIS Integration
Bridging the gap between Picture Archiving and Communication Systems (PACS) and Laboratory Information Systems (LIS) to create a unified diagnostic workflow. This enables Angolan healthcare providers to access imaging and lab results instantly, improving diagnostic accuracy and patient care coordination.
Telemedicine & Remote Patient Monitoring Network
Establishing resilient and secure IT networks to support telemedicine consultations and remote patient monitoring initiatives across Angola. Our services facilitate the integration of specialized medical devices and communication platforms, extending healthcare access to underserved populations and enabling proactive patient management.
What Is Hospital It Integration Services In Angola?
Hospital IT Integration Services in Angola refer to the specialized technical and consulting offerings designed to connect disparate healthcare information systems, applications, and devices within Angolan healthcare facilities. This encompasses ensuring seamless data flow, interoperability, and unified management across a hospital's IT infrastructure, ultimately aiming to improve operational efficiency, enhance patient care, and support regulatory compliance within the Angolan healthcare landscape.
| Stakeholder/Entity | Need for Hospital IT Integration Services | Typical Use Cases |
|---|---|---|
| Public Hospitals (Ministry of Health) | To achieve national healthcare objectives, improve data aggregation for public health surveillance, enable telemedicine initiatives, and streamline resource allocation across multiple facilities. | Centralized patient registries, national health information exchange platforms, interoperability between primary care and specialized referral centers, public health data analytics. |
| Private Hospitals and Clinics | To enhance patient experience, optimize clinical workflows, improve billing and revenue cycle management, and gain a competitive advantage through advanced technological capabilities. | Unified patient portals, seamless transfer of patient records between departments, integration of diagnostic imaging with EHRs, automated appointment scheduling and reminders. |
| Specialized Healthcare Centers (e.g., Oncology, Cardiology) | To manage complex patient data, facilitate research, integrate specialized diagnostic equipment, and ensure continuity of care for critical conditions. | Integration of advanced imaging and genomic data with patient records, real-time monitoring of critical patients via connected devices, research data warehousing and analytics. |
| Healthcare IT Vendors and Solution Providers | To ensure their solutions can integrate effectively with existing hospital infrastructure and other third-party applications, thereby increasing market adoption and interoperability within the Angolan healthcare ecosystem. | Developing and testing APIs for their EHR, PACS, or LIS products, offering integration services as part of their solution deployment, participating in national health information exchange initiatives. |
| Government Health Agencies and Regulatory Bodies | To enable effective health policy implementation, conduct epidemiological studies, monitor disease outbreaks, and ensure compliance with national healthcare standards and data security regulations. | Data aggregation for national health statistics, tracking of infectious diseases, monitoring of healthcare service delivery, implementation of e-health strategies. |
What Hospital IT Integration Services Involve:
- System Interoperability: Facilitating communication and data exchange between diverse Electronic Health Records (EHR/EMR) systems, Picture Archiving and Communication Systems (PACS), Laboratory Information Systems (LIS), Radiology Information Systems (RIS), and other clinical and administrative applications.
- Data Harmonization and Standardization: Developing and implementing strategies to ensure data consistency, accuracy, and adherence to relevant national and international healthcare data standards (e.g., HL7, FHIR) within the Angolan context.
- Network Infrastructure Design and Optimization: Establishing robust and secure network architectures to support the increased data traffic and connectivity demands of integrated systems.
- Middleware and API Development: Building or configuring middleware solutions and Application Programming Interfaces (APIs) to act as bridges between different systems, enabling real-time data synchronization.
- Integration Platform Management: Deploying and managing integration engines or platforms that orchestrate data flows and transformations across various applications.
- Security and Compliance: Implementing robust security protocols, access controls, and audit trails to protect sensitive patient data (PHI) and ensure adherence to Angolan data privacy regulations and healthcare standards.
- Legacy System Integration: Migrating or integrating data and functionalities from older, legacy systems into newer, interoperable platforms.
- IoT and Medical Device Integration: Connecting medical devices, sensors, and Internet of Things (IoT) components to the hospital's IT infrastructure for real-time data acquisition and monitoring.
- Cloud Integration: Facilitating secure and efficient integration of on-premises systems with cloud-based healthcare applications and services.
- Training and Support: Providing technical training to hospital IT staff and end-users, along with ongoing support and maintenance for the integrated systems.
Who Needs Hospital It Integration Services In Angola?
Hospital IT integration services are crucial for modern healthcare facilities in Angola to enhance operational efficiency, improve patient care, and ensure data security and compliance. These services help connect disparate IT systems, enabling seamless data flow and communication across the organization.
| Department | Needs Addressed by IT Integration | Key Benefits |
|---|---|---|
| Information Technology (IT) Department | Connecting disparate systems (EHR, LIS, RIS, PACS, billing), network management, cybersecurity, data backups, system maintenance. | Improved system interoperability, enhanced data security, reduced IT complexity, efficient troubleshooting, streamlined IT operations. |
| Clinical Departments (e.g., Cardiology, Radiology, Oncology, Pediatrics) | Integration of medical imaging systems (PACS), laboratory information systems (LIS), electronic health records (EHR), remote patient monitoring, specialized diagnostic tools. | Faster access to patient data and images, improved diagnostic accuracy, enhanced collaboration among specialists, better patient outcomes, efficient workflow. |
| Administration and Management | Integration of financial and billing systems, human resources (HR) management, patient scheduling, inventory management, reporting and analytics. | Streamlined administrative processes, improved financial reporting, efficient resource allocation, better decision-making through data insights, enhanced patient flow. |
| Patient Services and Registration | Connecting patient registration systems, appointment scheduling, patient portals, patient feedback systems, and billing interfaces. | Faster patient check-in, reduced wait times, improved patient communication, enhanced patient satisfaction, efficient appointment management. |
| Pharmacy Department | Integration of pharmacy management systems with EHR and inventory systems, dispensing automation. | Accurate medication management, reduced medication errors, improved inventory control, efficient prescription processing, enhanced patient safety. |
| Laboratory and Diagnostics | Integration of Laboratory Information Systems (LIS) with EHR and other hospital systems, automated result reporting. | Faster and more accurate lab result delivery, reduced manual data entry errors, improved turnaround times, better diagnostic workflow. |
| Emergency Department | Real-time integration of patient tracking, vital signs monitoring, communication systems, and EHR access. | Faster patient assessment and treatment, improved communication during critical events, efficient patient flow, enhanced response times. |
| Informatics and Data Analytics | Establishing data warehouses, implementing business intelligence tools, ensuring data quality and governance. | Actionable insights for operational improvements, evidence-based decision-making, predictive analytics for patient care, quality improvement initiatives. |
Target Customers and Departments for Hospital IT Integration Services in Angola
- Government-funded public hospitals seeking to modernize and improve service delivery.
- Private hospitals and clinics looking to gain a competitive edge through advanced technology.
- Specialty hospitals and medical centers requiring sophisticated integration for niche services.
- Regional health networks and consortiums aiming for coordinated patient care and data management.
- Organizations involved in health research and clinical trials needing robust data infrastructure.
- Newly established healthcare facilities requiring comprehensive IT setup and integration from the ground up.
- Healthcare providers facing challenges with legacy systems and aiming for digital transformation.
Hospital It Integration Services Process In Angola
This document outlines the typical workflow for Hospital IT Integration Services in Angola, from the initial inquiry to the successful execution and handover of the project. The process is designed to be comprehensive, ensuring that client needs are met effectively while adhering to local regulations and best practices. This workflow emphasizes clear communication, meticulous planning, and robust execution.
| Phase | Description | Key Activities | Deliverables | Responsibility |
|---|---|---|---|---|
| Inquiry & Initial Consultation | The prospective client (hospital) expresses interest in IT integration services. This stage involves understanding their basic needs and determining mutual suitability. | Initial contact (email, phone, referral), brief discussion of services, initial qualification. | Meeting confirmation, preliminary service overview. | Service Provider (SP), Prospective Client (PC) |
| Needs Assessment & Requirements Gathering | A deep dive into the hospital's current IT infrastructure, operational workflows, and specific integration goals. This is crucial for defining project scope. | On-site visits, stakeholder interviews (IT, medical staff, administration), documentation review, gap analysis. | Detailed requirements document, current state assessment report. | SP, PC (IT Department, Department Heads) |
| Proposal Development & Presentation | Based on the gathered requirements, the service provider develops a tailored proposal outlining the proposed solution, scope of work, timeline, and cost. | Solution design, cost estimation, project planning, proposal writing, proposal presentation. | Formal project proposal, executive summary, detailed technical solution, budget, project timeline. | SP |
| Contract Negotiation & Signing | Formalization of the agreement between the service provider and the hospital, including terms, conditions, service level agreements (SLAs), and payment schedules. | Review of proposal, negotiation of terms, legal review, contract signing. | Signed Service Level Agreement (SLA) and Master Services Agreement (MSA). | SP, PC (Legal Department, Procurement) |
| Project Planning & Design | Detailed planning of the integration project, including system architecture, data migration strategies, security protocols, and resource allocation. | Detailed project plan, system architecture design, data mapping, security plan, testing strategy, change management plan. | Detailed Project Plan, Technical Design Documents, Risk Assessment Report. | SP |
| Procurement & Deployment | Acquisition of necessary hardware, software, and licenses, followed by the physical deployment and installation of systems. | Hardware/software procurement, installation of servers, network devices, workstations, operating systems, and core applications. | Installed hardware and software, network configuration. | SP, PC (Procurement, Facilities) |
| Integration & Customization | Connecting disparate IT systems (EHR, LIS, RIS, PACS, etc.) and customizing them to meet the specific operational needs of the hospital. | API integration, middleware development, database configuration, workflow customization, data migration execution. | Integrated systems, functional workflows, migrated data. | SP |
| Testing & Quality Assurance | Rigorous testing of all integrated components and functionalities to ensure performance, security, and compliance with requirements. | Unit testing, integration testing, user acceptance testing (UAT), performance testing, security testing. | Test reports, bug tracking, UAT sign-off. | SP, PC (End-users, IT) |
| Training & Handover | Comprehensive training for hospital staff on the new integrated systems, followed by formal handover of the project and documentation. | Development of training materials, user training sessions, system documentation finalization, formal project handover. | Trained staff, comprehensive system documentation, handover report. | SP, PC (End-users, IT, Management) |
| Post-Implementation Support & Maintenance | Ongoing technical support, system monitoring, updates, and maintenance to ensure the continued optimal performance of the integrated IT environment. | Helpdesk support, system monitoring, routine maintenance, software updates, troubleshooting, performance tuning. | Service Level Agreement (SLA) adherence, regular system reports, updated system documentation. | SP, PC (IT Department) |
Hospital IT Integration Services Workflow in Angola
- Inquiry & Initial Consultation
- Needs Assessment & Requirements Gathering
- Proposal Development & Presentation
- Contract Negotiation & Signing
- Project Planning & Design
- Procurement & Deployment
- Integration & Customization
- Testing & Quality Assurance
- Training & Handover
- Post-Implementation Support & Maintenance
Hospital It Integration Services Cost In Angola
Hospital IT integration services in Angola are a critical but often complex undertaking. The cost of these services can vary significantly due to a multitude of factors. These factors influence the overall investment required, from initial assessment and planning to implementation, testing, and ongoing support. Understanding these elements is crucial for healthcare organizations in Angola to accurately budget and procure the most suitable IT integration solutions. Key pricing drivers include the complexity of existing IT infrastructure, the number and type of systems to be integrated, the required level of customization, the vendor's reputation and experience, and the scope of work (e.g., data migration, interface development, workflow optimization).
| Integration Scenario | Estimated Cost Range (USD) | Estimated Cost Range (AOA) |
|---|---|---|
| Basic Integration (e.g., single module EHR with existing billing system) | $10,000 - $50,000 | 7,000,000 - 35,000,000 |
| Moderate Integration (e.g., EHR with LIS and Pharmacy systems, basic data migration) | $50,000 - $150,000 | 35,000,000 - 105,000,000 |
| Complex Integration (e.g., multi-facility EHR integration, PACS, RIS, advanced data migration, customization) | $150,000 - $500,000+ | 105,000,000 - 350,000,000+ |
| Enterprise-wide Integration with Legacy System Modernization | $500,000 - $2,000,000+ | 350,000,000 - 1,400,000,000+ |
Key Pricing Factors for Hospital IT Integration Services in Angola
- Scope and Complexity of Integration: This is the primary driver. Integrating a single legacy system with a new EHR will cost far less than integrating multiple disparate systems (e.g., HIS, LIS, RIS, PACS, billing, pharmacy) across several hospital departments or even multiple facilities.
- Existing IT Infrastructure Assessment: A thorough assessment of current hardware, software, network capabilities, and data quality is necessary. If the existing infrastructure is outdated, requires significant upgrades, or lacks standardization, it will increase integration costs.
- Number and Type of Systems to Integrate: The more systems that need to connect, the higher the complexity and cost. Integrating specialized systems like Picture Archiving and Communication Systems (PACS) or Laboratory Information Systems (LIS) often involves more intricate data formats and protocols, leading to higher costs.
- Data Migration and Standardization: Moving data from old systems to new ones is a significant undertaking. The volume of data, its quality, and the need for data cleansing and transformation all impact costs. Achieving data standardization across integrated systems is often essential and adds to the expense.
- Customization and Development: Off-the-shelf solutions may require customization to meet specific hospital workflows and requirements in Angola. Custom interface development, bespoke reporting, and unique data mapping can significantly increase the overall cost.
- Vendor Experience and Reputation: Established vendors with a proven track record in healthcare IT integration, especially within the Angolan context, may command higher prices due to their expertise, reliability, and established support structures. However, this often translates to a lower risk and higher quality outcome.
- Project Management and Consulting: The cost of experienced project managers and IT consultants to oversee the integration process, manage timelines, and ensure successful implementation is a significant component.
- Training and Change Management: Integrating new systems often requires comprehensive training for hospital staff. The cost of developing training materials, conducting sessions, and managing the organizational change associated with new workflows can be substantial.
- Hardware and Software Requirements: While not always directly part of the integration service fee, the integration process might necessitate upgrades or new purchases of hardware (servers, network equipment) or software licenses (middleware, integration engines), which add to the total project cost.
- Support and Maintenance: Post-integration support, including ongoing maintenance, troubleshooting, and potential future upgrades, needs to be factored in. This can be offered as a separate annual contract.
- Regulatory and Compliance Requirements: Adherence to specific Angolan healthcare regulations and international standards (e.g., for data privacy and security) might necessitate specific integration approaches or security measures, impacting costs.
- Geographic Location and Accessibility: While less of a factor for remote integration, on-site work for assessment, implementation, and training can incur travel and accommodation costs, especially for remote or less accessible hospital locations within Angola.
Affordable Hospital It Integration Services Options
Hospital IT integration is crucial for streamlining operations, improving patient care, and ensuring data security. However, the costs associated with these services can be a significant barrier for many healthcare organizations. Fortunately, various affordable options exist, with value bundles and smart cost-saving strategies offering significant benefits. Understanding these approaches can empower hospitals to achieve their integration goals without breaking the bank.
| Cost-Saving Strategy | Description | Potential Savings |
|---|---|---|
| Leverage Cloud-Based Integration Platforms | Utilizing Software-as-a-Service (SaaS) integration platforms can reduce upfront hardware costs and offer scalable solutions, paying only for what you use. | 50-70% on infrastructure and maintenance. |
| Phased Implementation Approach | Break down large integration projects into smaller, manageable phases. This allows for incremental investment and demonstrates value sooner, making it easier to secure future funding. | Reduces risk and allows for budget adjustments based on early successes. |
| Open-Source Integration Tools | Explore open-source middleware or integration engines. While requiring more internal expertise, they can significantly lower licensing fees. | Significant reduction in software licensing costs, but requires skilled IT staff. |
| Managed Services & Outsourcing | Outsourcing specific integration tasks or ongoing management to specialized third-party providers can be more cost-effective than building and maintaining an in-house team. | 20-40% by leveraging economies of scale and specialized skills. |
| Standardize Integration Protocols | Adopting industry-standard protocols (e.g., HL7 FHIR) simplifies integration and reduces the need for custom development, leading to lower costs. | Reduces development time and complexity. |
| Focus on High-Impact Integrations First | Prioritize integration projects that deliver the most significant return on investment (ROI) in terms of efficiency, patient outcomes, or cost reduction. | Maximizes resource allocation and demonstrates value quickly. |
| Negotiate Vendor Contracts Carefully | Thoroughly review and negotiate pricing, service level agreements (SLAs), and support terms with IT integration vendors. Look for multi-year contracts with potential discounts. | Can lead to 10-25% savings on overall contract value. |
Understanding Value Bundles in Hospital IT Integration
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- {"title":"Benefits of Value Bundles","description":"Value bundles offer several advantages: predictable budgeting, reduced procurement complexity, faster deployment times, and access to specialized expertise. They often cater to specific integration scenarios, such as EHR-to-EHR integration, lab system connectivity, or telehealth platform integration."}
- {"title":"Types of Value Bundles","description":"Common bundles include: 'Basic Interoperability,' 'Advanced Data Exchange,' 'Patient Portal Integration,' and 'Analytics & Reporting Integration.' Each bundle has a specific focus and a corresponding set of integrated services."}
Verified Providers In Angola
In the evolving landscape of healthcare in Angola, ensuring access to qualified and trustworthy medical professionals is paramount. Franance Health stands out as a premier entity dedicated to verifying and showcasing the credentials of healthcare providers across the nation. This meticulous verification process not only safeguards patient well-being but also elevates the standard of medical care available. Franance Health's commitment to transparency and rigorous vetting makes their listed providers the definitive best choice for individuals seeking reliable and expert medical attention in Angola.
| Provider Type | Verification Process Highlights | Benefits for Patients |
|---|---|---|
| Doctors (General & Specialists) | Verification of medical degrees, board certifications, active licenses, and professional history. | Access to highly qualified and specialized medical opinions, accurate diagnoses, and effective treatment plans. |
| Nurses | Confirmation of nursing degrees, professional certifications, and adherence to ethical nursing practices. | Receiving compassionate, skilled, and safe nursing care tailored to individual patient needs. |
| Pharmacists | Validation of pharmacy degrees, licenses, and knowledge of drug safety and dispensing regulations. | Ensuring access to legitimate medications, accurate prescription fulfillment, and expert advice on drug interactions. |
| Therapists (Physical, Occupational, etc.) | Verification of relevant therapeutic degrees, certifications, and practice licenses. | Access to evidence-based rehabilitation and therapy services to improve mobility, function, and quality of life. |
| Medical Technicians | Confirmation of technical qualifications and certifications for laboratory, imaging, and other diagnostic services. | Reliable and accurate diagnostic results essential for proper medical assessment and treatment. |
Why Franance Health Verified Providers are the Best Choice:
- Uncompromising Credential Verification: Franance Health employs a stringent process to confirm the qualifications, licenses, and specializations of every healthcare provider listed. This ensures you are engaging with genuinely qualified professionals.
- Commitment to Patient Safety: By prioritizing verified providers, Franance Health places patient safety and trust at the forefront. You can be confident in the expertise and ethical standards of the care you receive.
- Enhanced Accessibility to Quality Care: Franance Health streamlines the process of finding top-tier medical professionals, making quality healthcare more accessible to communities across Angola.
- Reputation and Trust: Providers listed by Franance Health have undergone a thorough vetting, building a strong reputation for reliability and excellence within the Angolan healthcare system.
- Specialized Expertise: Whether you need a general practitioner, a specialist, or a surgeon, Franance Health's verified network covers a wide range of medical disciplines, ensuring you find the right expert for your specific needs.
Scope Of Work For Hospital It Integration Services
This Scope of Work (SOW) outlines the requirements for Hospital IT Integration Services. The primary objective is to ensure seamless and secure interoperability between various hospital information systems (HIS), electronic health records (EHR), medical devices, and external healthcare providers. This integration will enhance data accuracy, improve patient care, streamline workflows, and support regulatory compliance.
| Technical Deliverable | Description | Standard Specification / Protocol | Key Performance Indicators (KPIs) |
|---|---|---|---|
| Integration Engine/Middleware Deployment | Installation and configuration of an integration engine to facilitate message routing, transformation, and orchestration between disparate systems. | HL7 v2.x, HL7 FHIR, DICOM, OpenAPI | Message processing throughput, message latency, system uptime (99.9%) |
| Data Mapping and Transformation | Development and implementation of rules to map and transform data elements between different system data models. | Custom scripting, XSLT, JSONPath, XML Schema Definition (XSD) | Data accuracy rate (>99.5%), completeness of transformed data |
| API Development and Integration | Creation and integration of APIs for real-time data exchange and system interactions. | RESTful APIs, SOAP, OpenAPI Specification | API response time (<500ms), API availability (99.95%) |
| Secure Data Transfer Mechanisms | Implementation of secure protocols for data transmission to ensure confidentiality and integrity. | TLS/SSL, SFTP, VPN, OAuth 2.0 | Data breach incidents (0), compliance with HIPAA/GDPR data security standards |
| Master Data Management (MDM) Strategy | Establishment of a strategy and tools for managing master patient index (MPI), provider directory, and other critical master data. | HL7 ADT, FHIR Patient Resource, Unique Patient Identifier standards | MPI matching accuracy (>98%), reduction in duplicate patient records |
| Data Validation and Error Handling | Implementation of robust data validation rules and error handling mechanisms to ensure data quality and system resilience. | HL7 message validation rules, custom business logic, automated alerts | Error rate (<0.1%), Mean Time To Resolve (MTTR) for integration errors (<4 hours) |
| Integration Monitoring and Alerting Tools | Deployment of tools for real-time monitoring of integration flows, message queues, and system performance, with automated alerts. | SNMP, Syslog, specialized monitoring platforms | System availability (99.9%), proactive identification of issues |
| Interoperability Testing Plan and Execution | Development and execution of comprehensive test cases covering unit, system, integration, and user acceptance testing. | HL7 conformance testing tools, DICOM conformance statements, custom test scripts | Test case pass rate (>95%), successful end-to-end data flow validation |
| Security Audits and Compliance Reports | Regular security audits of integration points and generation of compliance reports. | HIPAA Security Rule, HITECH Act, GDPR | Audit finding remediation within agreed SLAs, successful compliance audits |
| Documentation (Technical Design, User Manuals, Support Guides) | Comprehensive documentation for all integration components, workflows, and operational procedures. | Standardized documentation templates, version control | Completeness and accuracy of documentation, ease of use for support staff |
Key Integration Areas
- Electronic Health Record (EHR) System Integration
- Picture Archiving and Communication System (PACS) and Vendor Neutral Archive (VNA) Integration
- Laboratory Information System (LIS) Integration
- Radiology Information System (RIS) Integration
- Pharmacy Information System (PhIS) Integration
- Medical Device Integration (e.g., vital signs monitors, ventilators)
- Revenue Cycle Management (RCM) System Integration
- Patient Engagement Portal Integration
- Health Information Exchange (HIE) Connectivity
- Data Warehousing and Business Intelligence (BI) Integration
- Identity and Access Management (IAM) Integration
Service Level Agreement For Hospital It Integration Services
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Hospital IT Integration Services provided by [Your Company Name] to [Hospital Name]. This SLA is an addendum to the Master Service Agreement (MSA) dated [Date of MSA].
| Service Component | Uptime Guarantee (Availability) | Severity 1 (Critical System Outage) | Severity 2 (Major Service Degradation) | Severity 3 (Minor Issue / Question) | Severity 4 (Information Request / Enhancement) |
|---|---|---|---|---|---|
| Core Integration Platform | 99.95% Monthly | Response: 30 minutes; Resolution Target: 2 hours | Response: 1 hour; Resolution Target: 4 hours | Response: 4 business hours; Resolution Target: 1 business day | Response: 1 business day; Resolution Target: As agreed |
| Interface Monitoring and Management | 99.90% Monthly | Response: 15 minutes; Resolution Target: 1 hour | Response: 45 minutes; Resolution Target: 3 hours | Response: 2 business hours; Resolution Target: 8 business hours | Response: 1 business day; Resolution Target: As agreed |
| Data Synchronization Services | 99.90% Monthly | Response: 30 minutes; Resolution Target: 2 hours | Response: 1 hour; Resolution Target: 4 hours | Response: 4 business hours; Resolution Target: 1 business day | Response: 1 business day; Resolution Target: As agreed |
| API Gateway Services | 99.95% Monthly | Response: 30 minutes; Resolution Target: 2 hours | Response: 1 hour; Resolution Target: 4 hours | Response: 4 business hours; Resolution Target: 1 business day | Response: 1 business day; Resolution Target: As agreed |
| Support and Maintenance | N/A (Managed Service) | Response: 1 hour; Resolution Target: 4 business hours | Response: 4 business hours; Resolution Target: 1 business day | Response: 8 business hours; Resolution Target: 2 business days | Response: 1 business day; Resolution Target: As agreed |
Key Service Components
- Core Integration Platform: The central hub facilitating data exchange between various hospital systems.
- Interface Monitoring and Management: Proactive monitoring of all active interfaces and timely resolution of any disruptions.
- Data Synchronization Services: Ensuring the consistent and accurate flow of data between integrated systems.
- API Gateway Services: Providing secure and reliable access to hospital data for authorized applications.
- Support and Maintenance: Ongoing technical support and maintenance for the integration infrastructure.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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