Verified Service Provider in Angola
HL7 Interface Coordination Service in Angola
Engineering Excellence & Technical Support
HL7 Interface Coordination Service High-standard technical execution following OEM protocols and local regulatory frameworks.
HL7 FHIR Implementation for National Health Data Exchange
Successfully coordinated the implementation of HL7 FHIR (Fast Healthcare Interoperability Resources) standards across multiple healthcare facilities in Angola, enabling secure and standardized exchange of patient health information. This initiative facilitates seamless data aggregation for improved public health monitoring and decision-making.
API Gateway Development for Interoperability with Legacy Systems
Designed and deployed a robust API gateway solution to bridge the gap between modern HL7 interfaces and existing legacy healthcare information systems prevalent in Angolan hospitals. This allows for phased modernization and gradual integration without disrupting critical operational workflows.
HL7 Interface Security and Data Governance Framework
Established a comprehensive HL7 interface security and data governance framework, ensuring compliance with national health data privacy regulations in Angola. This includes implementing access controls, audit trails, and data validation mechanisms to safeguard sensitive patient information during inter-system communication.
What Is Hl7 Interface Coordination Service In Angola?
The HL7 Interface Coordination Service in Angola refers to the management and facilitation of interoperability between disparate healthcare information systems, utilizing the Health Level Seven (HL7) standards as the foundational communication protocol. This service is crucial for enabling seamless data exchange between various healthcare providers, laboratories, pharmacies, public health agencies, and other stakeholders within the Angolan healthcare ecosystem. It ensures that clinical, administrative, and financial data can be accurately and securely transmitted in a standardized format, thereby improving the efficiency, quality, and accessibility of healthcare services.
| Who Needs HL7 Interface Coordination Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals and Clinics: To exchange patient demographics, clinical notes, lab results, radiology reports, and billing information with other facilities and payers. | Laboratories: To transmit test results to referring physicians and hospitals, and to receive patient requisitions. | Pharmacies: To send prescription fulfillment data to providers and insurers, and to receive electronic prescriptions. | Public Health Agencies: To collect epidemiological data for disease surveillance, reporting, and public health initiatives. | Government Health Ministries/Authorities: To facilitate national health data aggregation, policy development, and resource allocation. | Health Insurance Providers: To receive claims data from providers for adjudication and payment processing. | Third-Party Health Information Exchange (HIE) Organizations: To enable regional or national data sharing across multiple healthcare entities. | Vendors of Health IT Systems: To ensure their systems can communicate effectively within the Angolan healthcare landscape. |
| Patient Referral and Transfer: Seamlessly sending and receiving patient summaries and clinical history when a patient is transferred between facilities or referred to a specialist. | Laboratory Result Reporting: Automated transmission of laboratory test results from LIS to EHRs, reducing manual data entry and turnaround time. | Electronic Prescription Management: Enabling secure and efficient transmission of prescriptions from prescribers to pharmacies. | Billing and Claims Processing: Standardized exchange of billing data and claims information between providers and payers. | Disease Surveillance and Public Health Reporting: Aggregating anonymized patient data for tracking disease outbreaks, monitoring public health trends, and generating reports. | Medication Reconciliation: Facilitating the accurate and comprehensive collection of patient medication lists from various sources. | Radiology and Imaging Report Distribution: Automated delivery of radiology reports to referring physicians and integrated into patient records. | Emergency Department Information Exchange: Providing critical patient information to emergency responders and other healthcare providers during emergencies. |
Key Components and Responsibilities of HL7 Interface Coordination Service:
- Standards Adoption and Implementation: Ensuring adherence to specific HL7 versions (e.g., HL7 v2.x, FHIR) as mandated or adopted by Angolan health authorities.
- Interface Development and Configuration: Designing, building, and configuring interfaces between Electronic Health Records (EHRs), Laboratory Information Systems (LIS), Picture Archiving and Communication Systems (PACS), billing systems, and other health IT applications.
- Data Mapping and Transformation: Translating data elements from source systems into HL7 compliant messages and vice-versa, ensuring semantic interoperability.
- Message Validation and Error Handling: Implementing mechanisms to validate incoming and outgoing HL7 messages, identify errors, and establish protocols for their resolution.
- Security and Privacy Management: Ensuring compliance with Angolan data protection regulations and implementing robust security measures for data transmission.
- System Monitoring and Performance Tuning: Continuously monitoring interface performance, identifying bottlenecks, and optimizing data flow.
- Interoperability Strategy and Governance: Contributing to the development and enforcement of a national or regional interoperability strategy.
- Training and Support: Providing technical training and ongoing support to healthcare IT staff responsible for managing and utilizing the interfaces.
Who Needs Hl7 Interface Coordination Service In Angola?
HL7 Interface Coordination Services are crucial for healthcare organizations in Angola that are looking to improve data interoperability, streamline clinical workflows, and enhance patient care through seamless information exchange between disparate healthcare systems. These services are particularly vital in a developing healthcare landscape where the adoption of Electronic Health Records (EHRs) and other digital health solutions is on the rise, but often involves integrating various legacy and modern systems.
| Target Customer Segment | Key Departments/Units | Specific Needs/Benefits |
|---|---|---|
| Hospitals (Public & Private) | IT Department, Clinical Departments (e.g., Radiology, Laboratory, Pharmacy), Patient Registration, Medical Records | Seamless data flow between HIS, LIS, RIS, PACS, EHRs; reduced manual data entry errors; improved reporting for clinical decision-making and administration; faster patient throughput. |
| Clinics & Health Centers | Front Desk/Registration, Medical Staff, IT Support (if any) | Efficient patient referrals to specialized facilities; secure sharing of patient history; integration with diagnostic services; improved patient management. |
| Government Health Ministries/Agencies | Health Information Management, Public Health Surveillance, Policy & Planning, e-Health Department | Centralized health data aggregation for national statistics; real-time disease monitoring; effective public health program management; standardization of health data across the nation. |
| Diagnostic Laboratories | Laboratory Information System (LIS) Department, Reporting Staff, Administration | Automated transmission of lab results to multiple healthcare providers; improved turnaround times for results; reduced administrative burden; enhanced data accuracy and reliability. |
| Pharmacies | Pharmacy Management, Dispensing Staff, IT/Systems Administration | Integration with dispensing systems for prescription management; potential for medication history sharing with EHRs; improved inventory management; reduced medication errors. |
| Insurance Providers | Claims Processing, Underwriting, Data Analytics, IT Department | Streamlined claims submission and processing; access to verified patient health data; improved fraud detection capabilities; enhanced actuarial analysis. |
| E-health Solution Vendors | Implementation Teams, Integration Specialists, Product Development | Facilitated integration of their solutions with diverse existing hospital systems; increased market adoption by addressing interoperability challenges; robust and reliable data exchange. |
| Research Institutions | Data Management Teams, Researchers, IT Support | Access to cleaned and structured health data for research studies; facilitation of data sharing agreements; support for advanced statistical analysis and pattern identification. |
Target Customers and Departments for HL7 Interface Coordination Service in Angola
- Hospitals (Public and Private): Organizations aiming to connect their HIS (Hospital Information Systems), LIS (Laboratory Information Systems), RIS (Radiology Information Systems), PACS (Picture Archiving and Communication Systems), and EHRs.
- Clinics and Health Centers: Smaller facilities looking to integrate with larger hospital systems for referrals, patient record sharing, and specialized diagnostic services.
- Government Health Ministries/Agencies: Entities responsible for national health data management, public health surveillance, and implementing e-health strategies.
- Diagnostic Laboratories: Independent labs that need to send results to multiple hospitals and clinics, ensuring data accuracy and timely delivery.
- Pharmacies: Retail and hospital pharmacies seeking to integrate with dispensing systems and potentially with EHRs for medication reconciliation.
- Insurance Providers: Companies that require structured health data for claims processing, risk assessment, and fraud detection.
- E-health Solution Vendors: Companies providing EHRs, telehealth platforms, or other digital health tools that need to integrate with existing healthcare infrastructure.
- Research Institutions: Organizations that require access to aggregated, anonymized health data for epidemiological studies and medical research.
Hl7 Interface Coordination Service Process In Angola
The HL7 Interface Coordination Service in Angola facilitates the seamless integration of healthcare data systems by acting as a central point for managing and coordinating HL7 (Health Level Seven) interfaces. This process ensures that different healthcare information systems can communicate and exchange patient data effectively, improving the quality and efficiency of healthcare delivery. The workflow typically begins with an inquiry from a healthcare facility or system vendor and progresses through a series of defined stages to successful interface implementation and ongoing support.
| Stage | Description | Key Activities | Key Stakeholders | Deliverables |
|---|---|---|---|---|
| Initial Inquiry and Requirements Gathering | The process begins when a healthcare facility or system vendor expresses interest in establishing or modifying an HL7 interface. This stage focuses on understanding their needs and the context of the integration. | Receive and acknowledge inquiry, conduct initial consultation, understand the systems involved (EHR, LIS, RIS, etc.), identify data exchange requirements (e.g., patient demographics, lab results, orders, encounters), define desired data flow and direction, gather existing documentation, identify technical capabilities and limitations. | Healthcare Facility IT Department/Representative, Vendor Representative, HL7 Interface Coordinator | Inquiry documentation, Initial requirements list, Contact information |
| Feasibility Assessment and Scoping | This stage determines the technical and operational viability of the requested interface and defines the project scope. | Assess compatibility of systems, identify potential technical challenges, estimate resource requirements (personnel, time, infrastructure), define the scope of work, determine project timelines, assess budget implications, identify any regulatory considerations. | HL7 Interface Coordinator, Technical Architects, System Administrators, Project Manager | Feasibility report, Project scope document, Initial project timeline, Resource estimation |
| Interface Design and Specification | Detailed design of the HL7 interface, outlining the technical specifications for data exchange. | Define HL7 message types and segments, specify data mapping rules, design message transformation logic, define communication protocols (e.g., MLLP, HTTPS), specify security requirements, document interface error handling mechanisms, create interface specifications document. | HL7 Interface Specialist, System Developers, Data Architects, HL7 Interface Coordinator | HL7 Interface Specification Document, Data Mapping documents, Communication protocol definition |
| Development and Testing | Building and rigorously testing the HL7 interface to ensure it functions as designed and exchanges data accurately. | Develop the interface engine/middleware, implement data transformation logic, develop message validation routines, conduct unit testing, perform integration testing between systems, conduct user acceptance testing (UAT) with end-users, document test cases and results, address identified defects. | HL7 Interface Developers, System Developers, Quality Assurance (QA) Testers, End-users, HL7 Interface Coordinator | Developed interface code/configuration, Test plans and reports, UAT sign-off |
| Deployment and Go-Live | Installing and activating the HL7 interface in the production environment. | Prepare production environment, deploy interface components, configure connection parameters, perform pre-go-live checks, execute go-live plan, monitor initial data flow, provide on-site/remote support during the go-live period, train end-users on new processes (if any). | System Administrators, HL7 Interface Developers, HL7 Interface Coordinator, End-users, Support Team | Deployed interface, Live data exchange, Go-live confirmation |
| Monitoring and Maintenance | Ongoing oversight of the interface's performance and addressing any issues that arise. | Monitor interface logs for errors and performance, track message throughput, proactively identify and resolve interface issues, apply patches and updates to interface components, conduct regular performance tuning, manage interface version control, provide ongoing support to users. | HL7 Interface Support Team, System Administrators, HL7 Interface Coordinator | Performance reports, Incident logs, Resolved issues, Updated documentation |
| Decommissioning (if applicable) | The process of safely and systematically retiring an HL7 interface. | Notify stakeholders of decommissioning, archive historical data as per policy, disable interface connections, remove interface components, update system documentation to reflect decommissioning, confirm successful decommissioning. | HL7 Interface Coordinator, System Administrators, Data Stewards | Decommissioning plan, Archiving confirmation, Updated documentation |
HL7 Interface Coordination Service Workflow in Angola
- Initial Inquiry and Requirements Gathering
- Feasibility Assessment and Scoping
- Interface Design and Specification
- Development and Testing
- Deployment and Go-Live
- Monitoring and Maintenance
- Decommissioning (if applicable)
Hl7 Interface Coordination Service Cost In Angola
Estimating the precise cost of an HL7 Interface Coordination Service in Angola is complex due to a variety of influencing factors. These services are crucial for seamless data exchange between healthcare systems, ensuring interoperability and efficient patient care. The pricing in Angolan Kwanza (AOA) will fluctuate based on the project's scope, the expertise of the service provider, the technology stack involved, and ongoing support requirements.
| Service Component | Estimated Cost Range (AOA) | Notes |
|---|---|---|
| Initial Consultation & Scoping | 100,000 - 500,000 | Covers understanding requirements, system analysis, and proposal development. |
| Interface Development (per interface) | 500,000 - 3,000,000+ | Highly variable based on complexity, data types, and number of systems. FHIR interfaces might be at the higher end. |
| Integration Engine/Middleware Setup & Configuration | 750,000 - 5,000,000+ | Depends on the chosen platform (e.g., Mirth Connect, Rhapsody, custom). Includes installation and initial setup. |
| Testing & Quality Assurance | 200,000 - 1,500,000 | Crucial for validating data integrity and workflow. Includes unit, integration, and user acceptance testing. |
| Deployment & Go-Live Support | 300,000 - 2,000,000 | On-site or remote assistance during the transition to live operations. |
| Training (per session/group) | 150,000 - 750,000 | For IT staff, clinicians, or administrators. |
| Ongoing Support & Maintenance (Monthly/Annual) | 200,000 - 1,000,000+ | Can be a retainer or based on usage/support tickets. Includes monitoring, updates, and troubleshooting. |
| Project Management | 10-20% of total project cost | Oversight and coordination of all project phases. |
Key Pricing Factors for HL7 Interface Coordination Services in Angola:
- Scope and Complexity of Integration: The number of systems to be integrated, the volume and types of data being exchanged (e.g., patient demographics, lab results, radiology reports, billing information), and the complexity of the HL7 message structures (e.g., v2.x, FHIR) significantly impact cost.
- Provider's Expertise and Reputation: Established providers with a proven track record in healthcare IT and HL7 integration, especially within the Angolan context, will generally command higher rates due to their specialized knowledge, efficiency, and reduced risk for the client.
- Technology and Tools Used: The choice of middleware, integration engines, ETL (Extract, Transform, Load) tools, and any custom development required will influence the overall cost. Licensing fees for these technologies can also be a factor.
- Customization and Development: If standard HL7 interfaces are insufficient and custom development is needed to meet specific business logic or unique data transformations, this will increase the service cost.
- Implementation and Deployment: The effort involved in setting up the interface, configuring it, testing thoroughly, and deploying it into the production environment is a major cost driver. This includes on-site or remote support during these phases.
- Training and Documentation: Providing training to hospital staff on using and managing the interfaces, along with comprehensive documentation, adds to the service cost.
- Ongoing Support and Maintenance: Post-implementation support, including bug fixes, updates, monitoring, and troubleshooting, is typically offered on a subscription basis or hourly rate, contributing to the long-term cost.
- Geographic Location and Travel: While many services can be delivered remotely, on-site requirements in specific Angolan regions might incur additional travel and accommodation expenses for the service provider's personnel.
- Regulatory Compliance: Ensuring adherence to local data privacy and healthcare regulations in Angola might necessitate specific configurations or additional development effort, impacting costs.
- Volume of Transactions: For interfaces handling a very high volume of data transactions, providers might factor in the scalability and performance demands, which can influence pricing models.
Affordable Hl7 Interface Coordination Service Options
Navigating the complexities of HL7 (Health Level Seven) interface coordination can be a significant challenge for healthcare organizations, impacting interoperability, data exchange, and ultimately, patient care. Fortunately, a range of affordable HL7 interface coordination services are available, offering flexible solutions to meet diverse needs and budgets. These services can range from initial interface design and development to ongoing monitoring, troubleshooting, and optimization. Understanding value bundles and employing cost-saving strategies are crucial for maximizing the return on investment for these essential IT services.
| Service Type | Description | Cost-Saving Aspect | Ideal For |
|---|---|---|---|
| Value Bundles (e.g., 'Interface Essentials') | Pre-packaged set of services including setup, monitoring, and basic support. | Discounted pricing, predictable costs. | Organizations seeking comprehensive, all-in-one solutions. |
| Tiered Managed Services | Graduated levels of support and proactive management. | Scalable pricing based on needs, avoids overspending. | Organizations with varying complexity and budget constraints. |
| Project-Based Implementation | Fixed price for a defined interface project (e.g., EMR to Lab interface). | Clear upfront cost, avoids scope creep overruns. | Specific, one-time interface deployment projects. |
| Retainer-Based Support | Guaranteed access to support and expertise for a fixed monthly fee. | Predictable operational expenses, avoids per-incident spikes. | Organizations needing consistent, on-demand expert assistance. |
| Cloud-Based Integration Platforms | SaaS solutions for HL7 message routing, transformation, and orchestration. | Reduced infrastructure costs, scalable pay-as-you-go models. | Organizations looking to minimize hardware investment and leverage cloud scalability. |
| Open-Source Integration Engines (with support contracts) | Leveraging free software with paid support and expertise. | Significant reduction in software licensing fees. | Technically proficient organizations with a need for customization. |
| Dedicated HL7 Project Manager | Expert oversight and coordination of interface projects. | Ensures efficiency, minimizes delays, and controls project costs. | Larger projects requiring strategic direction and resource management. |
Value Bundles and Cost-Saving Strategies for Affordable HL7 Interface Coordination Services
- Value Bundles: These are pre-packaged service offerings designed to provide a comprehensive solution for specific HL7 interface needs. Bundles often combine multiple services, such as initial setup, ongoing support, and proactive monitoring, at a discounted rate compared to purchasing each service individually.
- Tiered Service Levels: Providers often offer tiered bundles (e.g., Basic, Standard, Premium) catering to different levels of complexity and support requirements. Lower tiers are more affordable and suitable for organizations with simpler interface needs or limited budgets.
- Managed Services Agreements (MSAs): Long-term MSAs can offer significant cost savings through predictable monthly fees, reduced per-incident charges, and dedicated support resources. This shifts the burden of interface management from in-house IT to specialized external experts.
- Project-Based Pricing: For specific, well-defined projects like implementing a new interface or migrating an existing one, project-based pricing can be a cost-effective option. This provides a clear understanding of the total cost upfront.
- Retainer-Based Support: A retainer model offers access to support and consultation on an ongoing basis for a fixed monthly fee, ensuring prompt assistance without surprise charges.
- Cloud-Based HL7 Integration Platforms: Utilizing cloud-based platforms can reduce the need for on-premises hardware and maintenance, lowering overall infrastructure costs. Many platforms offer pay-as-you-go or subscription models.
- Open-Source Integration Engines: For organizations with strong in-house technical capabilities, leveraging open-source HL7 integration engines can significantly reduce software licensing costs, though it requires dedicated expertise for setup and maintenance.
- Phased Implementation: Breaking down large interface projects into smaller, manageable phases can spread costs over time and allow for iterative improvements and adjustments, making it more budget-friendly.
- Leveraging Existing Infrastructure: Before investing in new solutions, assess the potential to leverage and optimize existing IT infrastructure and software for HL7 integration.
- Negotiation and Comparison: Don't hesitate to negotiate terms and compare quotes from multiple reputable HL7 service providers to secure the best value.
- Focus on Essential Interfaces: Prioritize the most critical interfaces that directly impact patient care and operational efficiency to maximize the impact of your investment.
- Standardization and Reusability: Implementing standardized interface patterns and reusable components can reduce development time and costs for future interface needs.
- Training and Knowledge Transfer: Invest in training your internal IT staff to manage simpler aspects of HL7 interfaces. This can reduce reliance on external support for routine tasks.
- Proactive Monitoring and Maintenance: Implementing robust monitoring tools and performing regular maintenance can prevent costly downtime and emergency fixes.
Verified Providers In Angola
When seeking reliable healthcare services in Angola, identifying Verified Providers is paramount. Franance Health stands out in this regard, not only as a legitimate entity but as a representation of the highest standards in the Angolan healthcare landscape. Their stringent credentialing process ensures that all affiliated medical professionals and facilities meet rigorous quality and ethical benchmarks. This dedication to verification offers patients peace of mind, assuring them that they are receiving care from competent and trustworthy sources.
| Credential Aspect | Franance Health's Verification Standard | Benefit to Patients |
|---|---|---|
| Professional Licensing | Mandatory, up-to-date licensing with relevant Angolan medical boards. | Ensures providers are legally qualified and authorized to practice. |
| Educational Background | Thorough review of degrees, certifications, and specialized training. | Guarantees foundational knowledge and expertise in their respective fields. |
| Clinical Experience | Assessment of years of practice and areas of specialization. | Confirms practical application of knowledge and ability to handle diverse medical cases. |
| Reputation and Peer Review | Consideration of professional standing and, where applicable, peer recommendations. | Provides an indicator of ongoing competence and positive professional relationships. |
| Facility Standards (where applicable) | Inspection of healthcare facilities for safety, equipment, and hygiene. | Ensures a safe and well-equipped environment for treatment and recovery. |
Why Franance Health Credentials Represent the Best Choice:
- Unwavering Commitment to Quality: Franance Health's verification process scrutinizes qualifications, experience, and adherence to best practices, ensuring a high standard of care.
- Patient Safety and Trust: By partnering only with credentialed providers, Franance Health significantly minimizes risks and builds essential trust with patients seeking medical assistance.
- Ethical Practice Enforcement: Verification includes a review of ethical conduct and compliance with healthcare regulations, protecting patients from malpractices.
- Access to Excellence: Franance Health acts as a gateway to a network of Angolan healthcare professionals and institutions that have demonstrably met and exceeded industry standards.
- Streamlined Healthcare Navigation: For individuals and organizations seeking reliable healthcare partners, Franance Health's verified list simplifies the selection process, saving time and reducing uncertainty.
Scope Of Work For Hl7 Interface Coordination Service
This Scope of Work (SOW) outlines the services provided for the coordination and development of Health Level Seven (HL7) interfaces. The objective is to ensure seamless and standardized data exchange between various healthcare systems. This SOW details the technical deliverables and the standard specifications that will be adhered to throughout the project lifecycle.
| Phase | Activities | Technical Deliverables | Standard Specifications | Timeline (Estimated) |
|---|---|---|---|---|
| Identify data exchange needs, systems involved, message types, and data mapping requirements. | Interface Requirements Document (IRD), Data Mapping Specifications (DMS). | HL7 v2.x or FHIR (as specified), DICOM (if applicable). | 2 Weeks |
| Design interface architecture, message flows, and data transformation rules. | Interface Design Document (IDD), Message Flow Diagrams (MFD). | HL7 Implementation Guide (IG), specific terminologies (e.g., SNOMED CT, LOINC). | 3 Weeks |
| Develop/configure interface engines, write transformation scripts, and implement message routing. | Developed Interface Code/Configuration, Interface Engine Setup. | HL7 v2.x or FHIR specifications for relevant message types (e.g., ADT, ORM, ORU, MDM). | 6 Weeks |
| Perform unit testing on individual interface components and integration testing to simulate real-world scenarios. | Test Cases, Test Scripts, Unit Test Reports, Integration Test Reports. | HL7 conformance testing tools and protocols. | 4 Weeks |
| Facilitate UAT with stakeholders to validate interface functionality and data accuracy. | UAT Plan, UAT Scenarios, UAT Sign-off Document. | Business requirements and defined data validation rules. | 2 Weeks |
| Deploy tested interfaces into the production environment and provide go-live support. | Production Interface Deployment, Go-Live Support Plan. | Production environment connectivity and security protocols. | 1 Week |
| Provide ongoing monitoring, troubleshooting, and maintenance of interfaces. | Performance Monitoring Reports, Incident Resolution Logs, Change Request Documentation. | Defined Service Level Agreements (SLAs), system logs, and error reporting mechanisms. | Ongoing |
Key Objectives
- Establish robust and reliable HL7 interfaces for data exchange.
- Ensure adherence to specified HL7 versions and message types.
- Facilitate interoperability between disparate healthcare information systems.
- Minimize data discrepancies and ensure data integrity.
- Provide comprehensive documentation for all interface development and configuration.
Service Level Agreement For Hl7 Interface Coordination Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the HL7 Interface Coordination Service. This SLA is effective as of [Effective Date] and is between [Your Organization Name] (referred to as "Provider") and [Client Organization Name] (referred to as "Client").
| Service Component | Uptime Guarantee | Response Time for Critical Incidents | Response Time for Major Incidents |
|---|---|---|---|
| HL7 Interface Coordination Service (excluding Scheduled Maintenance) | 99.9% Monthly Uptime | Within [Number] minutes of notification during Business Hours, within [Number] hours of notification outside Business Hours. | Within [Number] hours of notification during Business Hours, within [Number] hours of notification outside Business Hours. |
| Core Interface Engine Functionality | 99.95% Monthly Uptime | Within [Number] minutes of notification during Business Hours, within [Number] hours of notification outside Business Hours. | Within [Number] hours of notification during Business Hours, within [Number] hours of notification outside Business Hours. |
| Data Transmission & Reception Queue (Error Handling) | 99.8% Monthly Uptime | Within [Number] hours of notification during Business Hours, within [Number] hours of notification outside Business Hours. | Within [Number] hours of notification during Business Hours, within [Number] hours of notification outside Business Hours. |
Key Terms
- HL7 Interface Coordination Service: The service provided by the Provider to facilitate the reliable and efficient exchange of healthcare information using HL7 standards between the Client's systems and other authorized trading partners.
- Scheduled Maintenance: Planned downtime of the Service for upgrades, patches, or routine maintenance. The Provider will provide at least [Number] ([Number] days) advance notice for Scheduled Maintenance.
- Unscheduled Downtime: Any interruption to the Service that is not Scheduled Maintenance.
- Business Hours: [Specify business hours, e.g., Monday to Friday, 8:00 AM to 5:00 PM, Eastern Time, excluding public holidays].
- Critical Incident: An event that causes a complete or significant loss of HL7 Interface Coordination Service functionality, impacting the ability to send or receive critical healthcare data.
- Major Incident: An event that degrades the performance or functionality of the HL7 Interface Coordination Service, causing a significant impact but not a complete outage.
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