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Digital X-Ray Installation Service (Fixed DR) in Angola
Engineering Excellence & Technical Support
Digital X-Ray Installation Service (Fixed DR) High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert Fixed DR Installation & Calibration
Our certified technicians ensure precise installation and meticulous calibration of your Fixed Digital Radiography (DR) system in Angola, guaranteeing optimal image quality and diagnostic accuracy from day one.
Streamlined Workflow Integration
We seamlessly integrate your new Fixed DR system with existing Picture Archiving and Communication Systems (PACS) and Hospital Information Systems (HIS), minimizing disruption and maximizing operational efficiency for your Angolan healthcare facility.
Comprehensive Post-Installation Support
Beyond installation, we provide robust training and ongoing technical support for your Fixed DR equipment in Angola, ensuring your staff is proficient and your system remains reliably operational for years to come.
What Is Digital X-ray Installation Service (Fixed Dr) In Angola?
Digital X-ray Installation Service (Fixed DR) in Angola refers to the comprehensive process of deploying, configuring, and integrating fixed Digital Radiography (DR) systems within healthcare facilities across Angola. This service ensures that medical institutions can leverage advanced digital imaging technology for diagnostic purposes, replacing traditional film-based radiography. The service encompasses site preparation, hardware and software installation, calibration, system testing, and initial user training, all tailored to the specific requirements and infrastructure of the Angolan healthcare landscape.
| Stakeholder Group | Needs | Typical Use Cases |
|---|---|---|
| Hospitals (Public & Private) | Enhanced diagnostic imaging capabilities, improved workflow efficiency, reduced radiation dose for patients, digital archiving and retrieval of images for better patient management and research. | Radiography of skeletal structures (fractures, dislocations), chest imaging (pneumonia, tuberculosis), abdominal imaging (obstructions, foreign bodies), trauma assessment, pre-operative imaging. |
| Specialized Clinics (Orthopedic, Pulmonary, etc.) | High-resolution imaging for specialized diagnoses, precise measurement capabilities, integration with specialized analysis software. | Detailed orthopedic assessments, post-surgical evaluation, diagnosis of lung diseases, follow-up imaging for chronic conditions. |
| Radiology Departments | Increased throughput of imaging examinations, improved image quality for accurate diagnosis, reduced processing time compared to film, long-term image archiving for historical data. | Routine radiography, emergency imaging, specialized imaging protocols, teaching and training of radiology residents. |
| Government Health Initiatives & Programs | Scalable diagnostic imaging solutions for public health campaigns, improved access to diagnostic services in remote areas (through mobile solutions or hub-and-spoke models if applicable), data for epidemiological studies. | Mass screening programs (e.g., for tuberculosis), diagnostic support in rural health centers, public health surveillance. |
| Medical Equipment Suppliers & Installers | Providing end-to-end solutions from procurement to operationalization, ensuring proper installation and functionality of the DR systems. | Deployment of new DR units, upgrades to existing X-ray facilities, comprehensive installation packages including training and initial support. |
Key Components of Digital X-Ray Installation Service (Fixed DR) in Angola:
- Site Assessment and Planning: Evaluating the existing infrastructure (power, space, network connectivity) and determining the optimal placement for the DR system.
- Hardware Installation: Physical mounting and connection of the DR detector, X-ray generator, workstation, and any associated peripherals.
- Software Configuration and Integration: Installation and configuration of the Digital Imaging and Communications in Medicine (DICOM) compliant Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS), ensuring seamless data flow and integration with existing hospital IT infrastructure.
- Calibration and Quality Assurance: Precise calibration of the DR system to ensure accurate image acquisition and adherence to established diagnostic imaging standards and regulatory requirements.
- Network Integration: Establishing secure network connectivity for image transfer, storage, and retrieval, often involving integration with existing hospital networks.
- System Testing and Validation: Comprehensive testing of all system components to verify functionality, performance, and image quality.
- User Training: Providing initial training to radiographers, technicians, and relevant IT personnel on the operation, maintenance, and troubleshooting of the DR system.
- Post-Installation Support: Offering initial technical support and troubleshooting following the system's activation.
- Compliance and Regulatory Adherence: Ensuring the installation meets local Angolan regulations regarding medical equipment and radiation safety.
Who Needs Digital X-ray Installation Service (Fixed Dr) In Angola?
The installation of fixed Digital Radiography (DR) X-ray systems in Angola presents a critical opportunity for healthcare providers seeking to modernize their diagnostic imaging capabilities. Fixed DR systems offer superior image quality, faster scan times, reduced radiation exposure for patients, and immediate digital image availability for review and storage compared to traditional film-based X-ray or computed radiography (CR) systems. This technological advancement is essential for improving diagnostic accuracy, streamlining workflow, and enhancing overall patient care in a region with growing healthcare demands.
| Department | Needs Addressed by Fixed DR Installation | Key Benefits |
|---|---|---|
| Radiology Department | Replacing outdated film-based or CR systems; improving image acquisition speed and quality; enabling PACS integration. | Faster diagnosis, reduced patient waiting times, improved image archiving and retrieval, enhanced radiologist workflow. |
| Emergency Room (ER) | Providing immediate diagnostic imaging for trauma and acute conditions; facilitating rapid decision-making. | Quicker patient assessment and treatment, reduced turnaround time for critical diagnoses, better management of high-volume ER cases. |
| Orthopedics Department | Acquiring high-resolution images of bone structures for fracture diagnosis, surgical planning, and follow-up. | More accurate fracture detection, precise pre-operative planning, improved monitoring of bone healing, better patient outcomes. |
| Pulmonology Department | Obtaining detailed chest X-rays for diagnosing respiratory conditions like pneumonia, tuberculosis, and lung masses. | Enhanced detection of subtle lung abnormalities, improved accuracy in diagnosing pulmonary diseases, facilitating early intervention. |
| Pediatrics Department | Minimizing radiation exposure for children; providing clear images for diagnosis of pediatric conditions. | Safer imaging for vulnerable young patients, accurate diagnosis of congenital anomalies and childhood diseases, reduced anxiety for parents. |
| Oncology Department | Monitoring treatment response, detecting disease progression, and staging of various cancers. | Accurate assessment of tumor size and spread, objective evaluation of therapeutic effectiveness, better patient management and prognosis. |
| Surgical Departments | Pre-operative assessment and post-operative evaluation; intra-operative imaging support (in some advanced setups). | Improved surgical planning, verification of surgical outcomes, enhanced patient safety during and after procedures. |
Target Customers and Departments for Fixed DR X-ray Installation in Angola
- {"title":"Public Hospitals","description":"Government-funded hospitals are primary targets due to their mandate to serve a large population and their ongoing need to upgrade outdated equipment. Investment in fixed DR systems will improve the diagnostic capacity and efficiency of these crucial facilities."}
- {"title":"Private Hospitals and Clinics","description":"A growing private healthcare sector in Angola is actively seeking advanced medical technologies to offer competitive and high-quality services. Private institutions are often quicker to adopt new technologies to enhance patient experience and diagnostic capabilities."}
- {"title":"Specialized Diagnostic Centers","description":"Imaging centers dedicated to radiology services will benefit immensely from the speed and advanced features of fixed DR systems. This allows for higher patient throughput and more sophisticated diagnostic interpretations."}
- {"title":"Tertiary and Referral Hospitals","description":"Hospitals serving as advanced medical hubs and referral centers require cutting-edge diagnostic tools to manage complex cases and provide specialized care. Fixed DR is essential for accurate diagnosis in these settings."}
- {"title":"Mobile and Outreach Medical Units","description":"While fixed DR systems are generally installed in permanent locations, the underlying technology can be adapted for more advanced mobile units, bringing high-quality imaging to remote or underserved areas, particularly in a country like Angola with a vast geography."}
Digital X-ray Installation Service (Fixed Dr) Process In Angola
This document outlines the typical workflow for a Fixed Digital Radiography (DR) X-ray installation service in Angola, from initial customer inquiry to final execution and handover. The process is designed to ensure a smooth and efficient installation, meeting all technical and regulatory requirements.
| Phase | Step | Description | Key Activities | Responsible Parties |
|---|---|---|---|---|
| Phase 1: Inquiry and Pre-Sales |
| The client expresses interest, and the vendor gathers detailed information about their needs, existing infrastructure, and desired specifications. | Initial phone call/email, understanding of radiology needs, room size, budget, existing power supply, network connectivity, imaging modality requirements (e.g., general radiography, specialized imaging). | Client, Sales Representative/Technical Consultant |
| Phase 1: Inquiry and Pre-Sales |
| Based on the gathered information, a comprehensive proposal and quotation are prepared. | Technical specifications of DR system, ancillary equipment (e.g., PACS, workstations), installation services, warranty, pricing, payment terms, proposed timeline. | Sales Team, Technical Department |
| Phase 1: Inquiry and Pre-Sales |
| The client reviews the proposal, and any necessary negotiations are conducted before the contract is signed. | Review of terms and conditions, clarification of scope of work, final pricing confirmation, signing of the agreement. | Client, Legal Department, Sales Manager |
| Phase 2: Site Assessment and Planning |
| A detailed on-site visit is conducted to evaluate the installation location and identify any potential challenges. | Room dimensions, structural integrity, radiation shielding requirements, power outlet availability and capacity, HVAC, network infrastructure, accessibility for equipment delivery, safety protocols. | Technical Engineer, Project Manager, Client's Facilities Manager |
| Phase 2: Site Assessment and Planning |
| Based on the site survey, a comprehensive installation plan is developed. | Room layout optimization, radiation shielding design and verification, electrical and network cabling plan, installation schedule, risk assessment and mitigation plan, identification of all required materials and tools. | Project Manager, Technical Engineer, Radiation Safety Officer (if applicable) |
| Phase 2: Site Assessment and Planning |
| Ensuring all necessary permits and approvals from Angolan authorities are obtained. | Application for necessary licenses (e.g., radiation use permits from Ministry of Health), compliance with local building codes and radiation safety regulations. | Client, Project Manager, Local Agent/Consultant |
| Phase 3: Procurement and Logistics |
| The selected DR system and all associated components are ordered from the manufacturer or authorized distributor. | Placing orders, quality control checks at the factory/warehouse. | Procurement Department, Vendor's Operations Team |
| Phase 3: Procurement and Logistics |
| Arranging for the safe and efficient transportation of equipment to Angola and navigating customs procedures. | International shipping, insurance, customs documentation, import duties and taxes, local transportation to the client's site. | Logistics Team, Customs Broker, Vendor's Operations Team |
| Phase 3: Procurement and Logistics |
| Temporary storage and preparation of equipment before on-site delivery. | Secure storage, unpacking, initial inspection. | Logistics Team, Warehouse Staff |
| Phase 4: Installation and Commissioning |
| Carrying out any necessary modifications to the installation site as per the design plan. | Radiation shielding installation/verification, electrical wiring, network cabling, mounting of structural supports, ensuring clear access. | Installation Team, Local Contractors (if required), Project Manager |
| Phase 4: Installation and Commissioning |
| The physical installation of the DR system components. | Mounting of X-ray tube, detector, generator, console, workstations, and other peripherals. Connecting all components according to manufacturer specifications. | Installation Team, Technical Engineers |
| Phase 4: Installation and Commissioning |
| Configuring the software and integrating the DR system with existing hospital IT infrastructure (e.g., PACS, HIS). | Software installation and setup, network configuration, PACS/HIS integration, DICOM configuration, image quality settings. | Technical Engineers, IT Department, PACS Administrator |
| Phase 4: Installation and Commissioning |
| Thorough calibration and testing of the entire system to ensure optimal performance and image quality. | Radiation output calibration, image quality assessment (resolution, contrast, noise), functional tests of all modes and features, performance verification. | Technical Engineers, Medical Physicist (if required) |
| Phase 4: Installation and Commissioning |
| Ensuring the installation meets all radiation safety standards and obtaining certification. | Dose measurements, verification of shielding effectiveness, compliance with Angolan radiation safety regulations, issuance of safety certificates. | Radiation Safety Officer, Authorized Inspector |
| Phase 5: Training and Handover |
| Providing comprehensive training to the client's medical and technical staff on the operation and basic maintenance of the DR system. | System operation, image acquisition techniques, troubleshooting, basic maintenance procedures, safety protocols. | Application Specialist, Technical Trainer |
| Phase 5: Training and Handover |
| The client conducts a final inspection to ensure all aspects of the installation meet their requirements and the agreed-upon specifications. | Walk-through of the installed system, review of test results, confirmation of functionality, signing of acceptance documents. | Client, Project Manager, Technical Lead |
| Phase 5: Training and Handover |
| Providing all relevant documentation to the client. | User manuals, technical manuals, warranty information, installation reports, calibration certificates, safety certificates. | Project Manager, Technical Documentation Specialist |
| Phase 6: Post-Installation Support |
| Providing support during the warranty period and ongoing maintenance as per the service agreement. | Troubleshooting, technical assistance, preventive maintenance, spare parts management. | Service Department, Technical Support Team |
| Phase 6: Post-Installation Support |
| Periodically checking system performance and making any necessary adjustments for optimal operation. | Remote monitoring (if applicable), on-site performance checks, software updates. | Service Department, Technical Support Team |
Digital X-Ray Installation Service (Fixed DR) Process in Angola
- {"title":"Phase 1: Inquiry and Pre-Sales","description":"This initial phase focuses on understanding the client's needs and providing preliminary information."}
- {"title":"Phase 2: Site Assessment and Planning","description":"A crucial phase involving detailed on-site evaluation and meticulous planning."}
- {"title":"Phase 3: Procurement and Logistics","description":"Covers the acquisition of equipment and its safe transport to the site."}
- {"title":"Phase 4: Installation and Commissioning","description":"The core technical execution phase."}
- {"title":"Phase 5: Training and Handover","description":"Ensuring the client is fully equipped to operate the new system."}
- {"title":"Phase 6: Post-Installation Support","description":"Ongoing assistance to ensure optimal system performance."}
Digital X-ray Installation Service (Fixed Dr) Cost In Angola
Installing a fixed Digital Radiography (DR) X-ray system in Angola involves a range of costs influenced by several factors. These systems, offering immediate image acquisition and improved diagnostic capabilities compared to traditional film-based radiography, represent a significant investment for healthcare facilities. The pricing is not static and can fluctuate based on the specific model, its features, the vendor, the location within Angola, and any associated services required. Understanding these components is crucial for accurate budgeting and procurement.
| Cost Component | Estimated Range (Angolan Kwanza - AOA) |
|---|---|
| DR Detector and X-ray Generator (Entry-Level to Mid-Range): | 15,000,000 - 35,000,000 |
| DR Detector and X-ray Generator (High-End/Advanced): | 35,000,000 - 70,000,000+ |
| Software and Basic PACS Integration: | 2,000,000 - 8,000,000 |
| Full PACS Implementation & Integration: | 5,000,000 - 15,000,000+ |
| Installation and Site Preparation (Varies Widely): | 1,000,000 - 5,000,000 |
| Training (per session/group): | 500,000 - 2,000,000 |
| Annual Warranty & Maintenance (First Year often included, subsequent years): | 1,500,000 - 5,000,000 |
| Import Duties and Taxes (Variable, typically % of CIF value): | 10% - 30% of equipment cost |
| Total Estimated Installation Cost (excluding duties/taxes): | 20,000,000 - 65,000,000+ (for mid-range to high-end systems) |
Key Pricing Factors for Fixed DR X-Ray Installation in Angola
- DR System Model and Manufacturer: The most significant cost driver is the specific DR panel (detector) technology (e.g., CsI vs. Gadox), its size, resolution, and brand reputation. Premium brands and advanced features will naturally command higher prices.
- Integrated X-ray Generator and Tube: The cost of the X-ray generator and tube, which are often bundled with the DR system, varies based on power output, focal spot size, and technological advancements.
- Software and PACS Integration: The bundled imaging acquisition software and the cost of integrating with existing Picture Archiving and Communication Systems (PACS) or implementing a new PACS solution can add to the overall expense.
- Installation and Site Preparation: This includes the physical installation of the DR detector, integration with the generator, and any necessary modifications to the X-ray room (e.g., power supply upgrades, structural reinforcement, shielding).
- Training: Comprehensive training for radiographers and technicians on operating the new DR system and its associated software is a critical component of the cost.
- Warranty and Maintenance Contracts: The duration and scope of the warranty, as well as ongoing maintenance and service contracts, significantly impact the long-term cost of ownership.
- Vendor and Distributor Markups: Different vendors and distributors will have varying pricing structures and profit margins, affecting the final cost to the end-user.
- Import Duties and Taxes: Angola's import regulations and applicable duties and taxes on medical equipment will add to the initial purchase price.
- Geographic Location within Angola: While less of a direct factor in the equipment itself, delivery and logistics costs to more remote regions might be higher.
- Additional Accessories and Peripherals: This could include items like a workstation for image viewing and manipulation, DICOM printers, or specialized chairs and tables.
Affordable Digital X-ray Installation Service (Fixed Dr) Options
Our Affordable Digital X-Ray Installation Service focuses on providing efficient and cost-effective Fixed DR (Direct Radiography) solutions. We understand the financial considerations for healthcare providers, and our service is designed to maximize value and minimize expenditure. We offer flexible installation packages and strategic cost-saving opportunities tailored to your practice's needs.
| Value Bundle | Description | Included Services | Potential Cost Savings |
|---|---|---|---|
| Basic DR Setup | Essential installation for budget-conscious practices. | DR Detector installation, basic workstation setup, and essential software configuration. | Lower upfront investment, focuses on core functionality. |
| Standard DR Integration | A balanced approach offering core functionality with enhanced support. | Basic DR Setup + 1-year software updates, remote diagnostics, and extended training session. | Reduced risk of unforeseen software issues, enhanced staff proficiency, long-term cost reduction through efficient operation. |
| Premium DR Value Package | Comprehensive solution for optimal performance and long-term value. | Standard DR Integration + Priority on-site support, advanced workflow optimization consultation, and optional integration with existing EMR. | Minimized downtime, increased diagnostic throughput, potential for improved billing accuracy through seamless EMR integration. |
Key Features of Our Affordable Fixed DR Installation Service
- Expert installation and calibration of Fixed DR systems.
- Comprehensive training for your staff on system operation.
- Post-installation support and troubleshooting.
- Options for various budget levels.
- Focus on seamless integration with existing PACS/RIS.
- Guidance on maximizing workflow efficiency with digital radiography.
Verified Providers In Angola
In the landscape of healthcare in Angola, the term 'Verified Providers' signifies a crucial standard of quality and trustworthiness. Among these, Franance Health stands out, not just as a provider, but as a benchmark for excellence. Their credentials aren't merely certifications; they are a testament to a deep commitment to patient care, ethical practices, and the highest standards of medical expertise. Choosing a verified provider like Franance Health means opting for a healthcare experience where safety, efficacy, and patient well-being are paramount. This document will delve into the specific credentials that underpin Franance Health's reputation and explain why they represent the best choice for healthcare services in Angola.
| Credential Category | Specific Franance Health Certifications/Accreditations | Significance for Patients in Angola | Demonstrated Excellence |
|---|---|---|---|
| Regulatory Compliance | Ministry of Health (Angola) Accreditation, ISO 9001:2015 Certification | Ensures adherence to national health regulations and a robust quality management system. | Regular audits and compliance checks guarantee operational integrity and patient safety protocols. |
| Clinical Excellence | Accreditation from International Healthcare Accreditation Bodies (e.g., JCI - Joint Commission International - or equivalent aspiring standards) | Indicates that Franance Health meets or exceeds globally recognized benchmarks for quality and safety in patient care. | Rigorous evaluation of clinical pathways, infection control, and patient outcomes. |
| Medical Professional Standards | Board Certifications of Medical Staff, Continuous Professional Development (CPD) Programs | Confirms that doctors and nurses possess specialized expertise and are up-to-date with the latest medical advancements. | A team of highly skilled specialists with international training and experience. |
| Facility and Technology | Compliance with International Standards for Medical Facilities and Equipment, Investment in Advanced Diagnostic and Treatment Technologies | Guarantees a safe, modern, and well-equipped healthcare environment, enabling accurate diagnoses and effective treatments. | State-of-the-art imaging, surgical suites, and laboratory facilities. |
| Ethical Practices & Patient Rights | Adherence to Ethical Medical Codes, Patient Bill of Rights Implementation | Upholds the highest ethical standards in medical practice and ensures patients are informed and respected throughout their treatment journey. | Transparent communication, informed consent processes, and a dedicated patient advocacy system. |
Why Franance Health is the Best Choice:
- Unwavering commitment to patient safety and well-being.
- Adherence to stringent international healthcare standards.
- Investment in cutting-edge medical technology and facilities.
- Attracting and retaining highly qualified and experienced medical professionals.
- Cultivating a patient-centric approach to care.
- Transparent and ethical operational practices.
- Continuous pursuit of medical innovation and research.
Scope Of Work For Digital X-ray Installation Service (Fixed Dr)
This Scope of Work (SOW) outlines the services required for the successful installation of a Fixed Digital Radiography (DR) X-ray system. It details the technical deliverables, standard specifications, and responsibilities of all parties involved to ensure a smooth and compliant implementation.
| Section | Description | Deliverables/Specifications |
|---|---|---|
| Assessment and preparation of the installation site to meet the requirements of the DR system. This includes power, networking, radiation shielding, and environmental conditions. | Site survey report; confirmation of adequate power supply (voltage, amperage, grounding); network connectivity verification (IP address, bandwidth); radiation shielding compliance assessment; environmental suitability (temperature, humidity). |
| Physical installation of all components of the Fixed DR X-ray system, including the X-ray generator, detector (flat panel), imaging console, workstations, and any associated cabling. | Mounting of X-ray generator and detector; installation of imaging console and workstations; secure and organized cabling; adherence to manufacturer's installation guidelines and safety protocols. |
| Installation, configuration, and integration of the DR system's software with existing hospital IT infrastructure, including PACS and RIS. | Installation of DR acquisition software; PACS/RIS integration (DICOM connectivity, patient data handling); workstation software setup; user profile configuration; network configuration for data transfer. |
| Comprehensive calibration of the DR system to ensure optimal image quality and accurate dose delivery. Performance testing and quality assurance procedures. | Detector calibration; generator calibration; image quality assessment (resolution, contrast, noise); dose verification; phantom testing; functional testing of all system modes (e.g., fluoroscopy if applicable). |
| Ensuring the installed DR system and its environment comply with all relevant national and local radiation safety regulations. | Verification of installed shielding; radiation survey report; confirmation of safety interlocks and warning systems; provision of radiation safety documentation. |
| Provision of comprehensive training to identified hospital staff on the operation, basic troubleshooting, and routine quality control of the DR system. | Operator training (technologists); basic maintenance training (biomedical engineers); training manuals and materials; post-training assessment. |
| Provision of all necessary technical documentation, including user manuals, service manuals, calibration certificates, and as-built drawings. | Complete set of user manuals; service and maintenance manuals; calibration certificates; as-built drawings showing final installation; final acceptance report signed by both parties. |
| Limited period of post-installation support to address any immediate issues or questions arising after system handover. | Defined warranty period for installation services; on-site support for critical issues within the first [X] days/weeks; remote support availability. |
Project Objectives
- To successfully install and commission a Fixed DR X-ray system according to manufacturer specifications and regulatory requirements.
- To ensure seamless integration of the DR system with existing PACS/RIS (if applicable).
- To provide comprehensive training to designated personnel on the operation and basic maintenance of the DR system.
- To ensure the system is fully functional, calibrated, and passes all quality assurance tests.
- To deliver all required technical documentation and reports.
Service Level Agreement For Digital X-ray Installation Service (Fixed Dr)
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Digital X-Ray Installation Service (Fixed DR) provided by [Your Company Name] to [Client Name]. This SLA is an integral part of the Master Service Agreement (MSA) between the parties.
| Service Component | Response Time Target | Uptime Guarantee | Measurement Period | Remedy for Breach |
|---|---|---|---|---|
| Installation Commencement (after site readiness confirmation) | Within 5 business days | N/A (Focus on timely commencement) | Per Project Schedule | Expedited scheduling of installation resources, potential rescheduling of other non-critical installations. |
| Critical System Malfunction (post-installation, during warranty) | Remote Diagnosis: Within 4 business hours. On-site Dispatch: Within 24 business hours (for issues requiring physical intervention) | 99.5% Availability (averaged monthly, excluding scheduled maintenance) | Monthly | Service credits equivalent to 5% of the monthly service fee for every 1% of downtime below the guaranteed uptime. For sustained critical downtime exceeding 48 hours, a dedicated technical escalation manager will be assigned. |
| Non-Critical System Malfunction (post-installation, during warranty) | Remote Diagnosis: Within 8 business hours. On-site Dispatch: Within 48 business hours | N/A (Focus on response time) | Monthly | Prioritized scheduling of technician visits, potential for remote resolution assistance. |
| Scheduled Maintenance Windows | Advance notification of at least 7 business days | N/A (Downtime during scheduled maintenance is excluded from uptime calculations) | N/A | Downtime for scheduled maintenance will be communicated and agreed upon with the client in advance. |
Service Objectives
- To ensure prompt and efficient installation of the Fixed DR digital X-ray system.
- To minimize system downtime and maximize operational availability.
- To provide clear and measurable service performance targets.
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