Verified Service Provider in Angola
DICOM Modality Worklist Setup Service in Angola
Engineering Excellence & Technical Support
DICOM Modality Worklist Setup Service High-standard technical execution following OEM protocols and local regulatory frameworks.
DICOM MWL Integration for Angolan Hospitals
Seamless integration of DICOM Modality Worklist (MWL) services into existing RIS/PACS infrastructure in Angola, ensuring efficient patient scheduling and diagnostic imaging workflows.
Secure DICOM MWL Data Transmission
Implementing robust security protocols for DICOM Modality Worklist data transmission within Angola, safeguarding patient privacy and adhering to local healthcare data regulations.
Customized DICOM MWL Configuration for Angolan Healthcare
Tailored configuration of DICOM Modality Worklist services to meet the specific operational needs and clinical demands of healthcare facilities across Angola.
What Is Dicom Modality Worklist Setup Service In Angola?
The DICOM Modality Worklist (MWL) Setup Service in Angola refers to the process of configuring and implementing the DICOM Modality Worklist service within a healthcare facility's Picture Archiving and Communication System (PACS) or Radiology Information System (RIS). This service is crucial for enabling seamless communication and workflow integration between imaging modalities (e.g., X-ray, CT, MRI scanners) and the central radiology information system. Essentially, it allows the RIS/PACS to remotely send patient demographic and scheduled procedure information to the imaging modality, streamlining the patient examination process.
| Who Needs the DICOM MWL Setup Service? | Typical Use Cases |
|---|---|
| Radiology Departments/Imaging Centers: Any facility that utilizes multiple DICOM-compliant imaging modalities (X-ray, CT, MRI, Ultrasound, Mammography, etc.) and a RIS/PACS for managing radiology workflows. This includes both public and private healthcare providers in Angola. | Automated Patient Registration at Modality: When a patient arrives for a scheduled examination, the technologist selects the patient from the worklist displayed on the modality. This automatically populates the patient's demographic information and the scheduled procedure into the imaging device, reducing manual data entry errors and saving time. |
| Healthcare Institutions Implementing or Upgrading RIS/PACS: Facilities undertaking new HIS/RIS/PACS deployments or upgrades that involve integrating imaging modalities into a digital workflow. | Streamlined Workflow Efficiency: Eliminates the need for manual transcription of patient data from paper requisitions or manual entry into modality consoles, significantly reducing the potential for human error and improving throughput in the radiology department. |
| Vendors of Imaging Modalities and RIS/PACS Solutions: Companies providing these systems in Angola require this service for the proper deployment and integration of their products. | Accurate Study Identification and Tracking: Ensures that each acquired image set is correctly associated with the intended patient, procedure, and accession number within the RIS/PACS, facilitating efficient image retrieval, reporting, and archiving. |
| IT Departments within Healthcare Facilities: Responsible for the network infrastructure, system integration, and ongoing maintenance of IT systems, including DICOM services. | Improved Data Integrity and Reporting: By pre-populating study details, the MWL service contributes to higher data accuracy, which is critical for subsequent reporting by radiologists and for maintaining comprehensive patient records. |
| Compliance and Regulatory Bodies (Indirectly): Ensuring adherence to DICOM standards and best practices for medical imaging data management. | Preparation for Advanced Imaging Workflows: Acts as a foundational element for more advanced workflows such as automated worklist prioritization, protocol selection based on scheduled procedures, and integration with AI-powered diagnostic tools. |
Key Components and Functionalities of DICOM MWL Setup Service
- DICOM Conformance Statement Review: Analyzing the DICOM Conformance Statements of the imaging modalities and the RIS/PACS to ensure compatibility and identify supported DICOM services and transfer syntaxes.
- Worklist Server Configuration: Setting up the DICOM MWL SCP (Service Class Provider) on the RIS/PACS to receive and manage worklist requests from modalities.
- Modality Configuration: Configuring the DICOM MWL SCU (Service Class User) on each imaging modality to query the RIS/PACS for scheduled procedures.
- Association Negotiation: Establishing DICOM associations between the modalities and the RIS/PACS, including AE Title, IP address, port number, and DICOM protocol versions.
- Worklist Query Parameters Definition: Specifying the parameters the modality will use to query the worklist, such as patient name, patient ID, accession number, and scheduled procedure steps.
- Data Mapping and Transformation: Ensuring accurate mapping and transformation of patient and study data between the RIS/PACS and the modality, accommodating any differences in DICOM tag usage or data formats.
- HL7 Integration (Optional but common): Integrating with HL7 interfaces if patient demographics and scheduling are managed through an external Hospital Information System (HIS).
- Troubleshooting and Verification: Performing comprehensive testing to verify the successful retrieval of worklist information by the modalities and the accurate population of study data post-acquisition.
- Security Considerations: Implementing appropriate security measures for DICOM communication, including network segmentation and potential encryption if required.
- User Training: Providing training to radiology staff and IT personnel on the operation and troubleshooting of the MWL service.
Who Needs Dicom Modality Worklist Setup Service In Angola?
The DICOM Modality Worklist (MWL) Setup Service is a critical component for healthcare facilities looking to streamline their imaging workflow. In Angola, as the healthcare sector evolves and adopts more advanced imaging technologies, the need for efficient and integrated systems becomes paramount. This service allows imaging modalities (like X-ray, CT, MRI, Ultrasound) to automatically receive patient and examination details from a central Picture Archiving and Communication System (PACS) or a Hospital Information System (HIS)/Radiology Information System (RIS). This eliminates manual data entry, reduces errors, and improves turnaround times for diagnostic imaging procedures. The MWL setup ensures seamless communication between these systems, leading to enhanced operational efficiency and better patient care.
| Target Customer Type | Key Departments Benefiting | Primary Needs Addressed |
|---|---|---|
| Public Hospitals | Radiology Department, IT Department, Patient Registration, Emergency Department | Improving patient throughput, reducing administrative burden, ensuring data accuracy, standardizing imaging workflows. |
| Private Hospitals | Radiology Department, PACS/RIS Administrators, Operations Management, Front Desk | Enhancing operational efficiency, minimizing manual errors in patient scheduling and data entry, improving radiologist productivity, competitive advantage through advanced technology. |
| Diagnostic Imaging Centers | Radiology Technologists, PACS Administrators, Scheduling Department, Management | Streamlining exam scheduling, reducing patient wait times, ensuring accurate exam data capture, optimizing resource utilization. |
| Specialized Clinics (e.g., Cardiology, Neurology) | Imaging Technologists (Ultrasound, CT, MRI), Physicians, IT Support | Facilitating specialized imaging workflows, ensuring correct patient information for precise diagnoses, integrating imaging with Electronic Health Records (EHR). |
| Referral Hospitals | Radiology Department, Referring Physicians' Offices, IT Department | Seamlessly integrating imaging requests from various sources, ensuring efficient processing of referred patients, improving communication between referring and radiology departments. |
| University Teaching Hospitals | Radiology Department, Medical Education Staff, IT Department, Research Departments | Providing a robust system for training future radiologists and technologists, facilitating research data collection, ensuring consistency in imaging protocols. |
| Government Health Agencies | Health Information Management, IT Infrastructure Teams, Public Health Program Managers | Standardizing imaging data across public health facilities, enabling better data collection for public health initiatives, improving national health reporting. |
| NGO Healthcare Providers | Medical Staff, IT Support (often limited), Program Managers | Enabling more efficient delivery of imaging services in resource-constrained environments, reducing reliance on manual processes where IT expertise may be scarce. |
Target Customers and Departments in Angola for DICOM Modality Worklist Setup Service
- Public Hospitals
- Private Hospitals
- Diagnostic Imaging Centers
- Specialized Clinics (e.g., Cardiology, Neurology)
- Referral Hospitals
- University Teaching Hospitals
- Government Health Agencies
- NGO Healthcare Providers
Dicom Modality Worklist Setup Service Process In Angola
Setting up a DICOM Modality Worklist (MWL) service in Angola involves a structured process to ensure proper integration and compliance with healthcare standards. This workflow guides a healthcare facility through the necessary steps from initial inquiry to the successful execution of the MWL service.
| Phase | Key Activities | Description | Responsible Parties | Deliverables |
|---|---|---|---|---|
| Initial Contact, Needs Assessment, Site Visit | The facility expresses interest in an MWL service. This phase involves understanding the facility's current IT infrastructure, existing PACS/RIS, number of modalities, expected patient throughput, and specific workflow needs for the MWL. Discussions about desired features and functionalities are crucial. | Healthcare Facility (IT Department, Radiology Department Management), Potential MWL Service Provider | Documented Requirements, Needs Analysis Report |
| Infrastructure Review, Technical Feasibility Study, Workflow Design | The provider assesses the facility's existing network, server capacity, and compatibility with DICOM standards. A detailed plan for integrating the MWL into the existing Picture Archiving and Communication System (PACS) and/or Radiology Information System (RIS) is developed. This includes designing the data flow for worklist items. | MWL Service Provider (Technical Team), Healthcare Facility (IT Department) | Technical Assessment Report, Integration Plan, Workflow Diagrams |
| Request for Proposal (RFP), Vendor Demos, Solution Proposal | If multiple vendors are considered, an RFP is issued. Vendors demonstrate their MWL solutions, highlighting features, security, scalability, and support capabilities. A detailed proposal outlining the solution, implementation timeline, costs, and support packages is submitted. | Healthcare Facility (Procurement, IT, Radiology Management), MWL Service Providers | Vendor Proposals, Technical & Commercial Evaluation, Selected Vendor |
| Contract Negotiation, Service Level Agreement (SLA) Finalization, Purchase Order | Once a vendor is selected, contracts are negotiated, focusing on service scope, responsibilities, payment terms, data security, and compliance with Angolan healthcare regulations. A formal Service Level Agreement (SLA) is established to define performance metrics and support response times. | Healthcare Facility (Legal, Procurement, Finance), MWL Service Provider (Sales, Legal) | Signed Contract, Finalized SLA, Purchase Order |
| Installation, Network Configuration, DICOM Integration, HL7 Integration (if applicable), Data Mapping | The MWL server is installed and configured. Network connectivity between the MWL, modalities, and PACS/RIS is established. DICOM AE (Application Entity) titles are configured for communication. Data mapping is performed to ensure correct fields are exchanged between systems. If an HL7 interface is required for patient demographic updates, this is also configured. | MWL Service Provider (Implementation Engineers), Healthcare Facility (IT Department) | Configured MWL Server, Established Network Links, Successful DICOM/HL7 Connectivity |
| Unit Testing, Integration Testing, User Acceptance Testing (UAT), Workflow Simulation | The MWL service is rigorously tested. This includes sending test worklist items from the RIS/HIS to the MWL, verifying that modalities can query and receive these worklist items, and confirming that completed studies are correctly linked. UAT involves key users from the radiology department validating the system's functionality against defined requirements. | MWL Service Provider (QA Team, Implementation Engineers), Healthcare Facility (IT Department, Radiology Technologists, Radiologists) | Test Scripts, Test Reports, UAT Sign-off, Validated Workflow |
| End-User Training, System Handover, Go-Live Deployment | Comprehensive training is provided to radiology technologists, PACS administrators, and other relevant staff on how to use and manage the MWL system. After successful UAT and training, the MWL service is deployed into the live production environment. A formal handover of the system and documentation occurs. | MWL Service Provider (Trainers, Implementation Team), Healthcare Facility (End-Users, IT Support) | Trained Staff, Operational MWL System, System Documentation |
| Ongoing Monitoring, Helpdesk Support, System Updates, Performance Optimization | The provider offers ongoing support through a helpdesk for troubleshooting and issue resolution. Regular system monitoring is performed to ensure optimal performance. Scheduled maintenance and software updates are applied to maintain security and functionality. Performance reviews and potential optimizations may be conducted periodically. | MWL Service Provider (Support Team, Maintenance Engineers), Healthcare Facility (IT Support, End-Users) | Resolved Support Tickets, System Performance Reports, Updated Software Versions |
DICOM Modality Worklist Setup Service Process in Angola
- Inquiry and Requirements Gathering
- System Assessment and Planning
- Vendor Selection and Proposal
- Contracting and Procurement
- Technical Implementation and Configuration
- Testing and Validation
- Training and Go-Live
- Post-Implementation Support and Maintenance
Dicom Modality Worklist Setup Service Cost In Angola
Setting up a DICOM Modality Worklist (MWL) service in Angola involves several cost components. The exact pricing can vary significantly based on the complexity of the implementation, the chosen vendor, the specific functionalities required, and the ongoing support needs. It's essential to understand these factors to budget effectively for such a system.
| Cost Component | Estimated Range (Angolan Kwanza - AOA) | Notes |
|---|---|---|
| Software Licensing (One-time/Annual) | 1,500,000 - 15,000,000+ AOA | Varies significantly based on vendor, features, and scalability. Subscription models can be lower upfront but accrue over time. |
| Hardware Infrastructure (On-premise) | 2,000,000 - 10,000,000+ AOA | Includes servers, storage, networking. Cloud hosting will shift this to operational expense. |
| Implementation & Configuration Services | 3,000,000 - 20,000,000+ AOA | Highly dependent on complexity, number of integrations, and vendor rates. This is often the largest single cost. |
| Customization & Development | 1,000,000 - 10,000,000+ AOA | If specific workflows or integrations are needed beyond standard capabilities. |
| Training | 500,000 - 3,000,000+ AOA | For IT staff and end-users. Depends on the number of people and duration. |
| Ongoing Support & Maintenance (Annual) | 10% - 20% of Software License Cost | Covers updates, bug fixes, and technical assistance. Essential for long-term system stability. |
| Network & Bandwidth Upgrades | Negotiable (depending on current infrastructure) | May be required for seamless MWL operation. |
| Project Management | 500,000 - 5,000,000+ AOA | For larger, more complex projects. |
Key Factors Influencing DICOM Modality Worklist Setup Cost in Angola
- Software Licensing: The core cost is typically the software license for the MWL server or integration module. This can be a one-time purchase or a subscription-based model. More advanced features like enhanced security, audit trails, or specific protocol support often come with higher licensing fees.
- Hardware Infrastructure: Depending on whether you're deploying on-premise or in the cloud, you'll need to factor in the cost of servers, storage, and networking equipment. Cloud-based solutions might shift this to a recurring operational expense.
- Implementation and Configuration Services: This is a crucial and often significant cost. It includes the vendor's professional services for installing, configuring, and integrating the MWL system with existing hospital information systems (HIS), radiology information systems (RIS), and PACS. The complexity of integration, the number of modalities to be connected, and the need for custom workflows will directly impact these costs.
- Customization and Development: If the standard MWL functionality doesn't meet specific workflow requirements, custom development might be necessary. This could involve scripting, API integrations, or building specific user interfaces, leading to higher development costs.
- Training: Proper training for IT staff and end-users (radiographers, radiologists) is vital for the successful adoption of the MWL system. The cost will depend on the duration and depth of the training provided.
- Ongoing Support and Maintenance: After the initial setup, you'll likely need a support contract for software updates, bug fixes, technical assistance, and potentially hardware maintenance. This is usually an annual fee, often a percentage of the initial software cost.
- Network Infrastructure and Bandwidth: Reliable and secure network connectivity is essential for MWL to function. Costs associated with upgrading or maintaining network infrastructure and ensuring sufficient bandwidth between modalities and the MWL server need to be considered.
- Vendor Reputation and Experience: Established vendors with a proven track record in the Angolan market might command higher prices due to their expertise and reliability, but this can also translate to a smoother implementation and better support.
- Project Management: For larger or more complex deployments, dedicated project management resources might be required, adding to the overall cost.
Affordable Dicom Modality Worklist Setup Service Options
Setting up a DICOM Modality Worklist (MWL) server is crucial for modern radiology departments, enabling seamless communication between imaging modalities (like X-ray, CT, MRI) and the Picture Archiving and Communication System (PACS). This ensures efficient patient scheduling, accurate data transfer, and improved workflow. However, the perceived complexity and cost of MWL setup can be a barrier for smaller or budget-conscious facilities. This guide explores affordable DICOM MWL setup service options, focusing on value bundles and cost-saving strategies. We'll break down what constitutes a valuable service and how to maximize your investment without breaking the bank.
| Value Bundle Component | Description | Typical Cost Savings Strategy |
|---|---|---|
| Basic Setup & Configuration | Includes installation of MWL software, initial configuration for a limited number of modalities, and basic connectivity testing. | Often a fixed-price offering for standard setups, minimizing hourly rates. |
| Standard Implementation | Builds on basic setup with configuration for multiple modalities, integration with a single RIS/HIS, and initial user training. | Bundled pricing for a defined scope of work, offering a discount compared to individual service calls. |
| Advanced Integration & Optimization | Includes comprehensive modality integration, complex RIS/HIS integration, custom worklist filtering/sorting, and performance tuning. | Long-term support contracts at reduced rates, or bundled with initial setup for a more complete solution. |
| Remote vs. On-Site Support | Remote support involves configuration and troubleshooting via internet connection. On-site is for physical installation, complex hardware issues, or when remote access is not feasible. | Prioritizing remote support where possible significantly reduces travel costs and associated fees. |
| Cloud-Based MWL Solutions | Utilizing cloud platforms (AWS, Azure, GCP) for hosting the MWL server, offering scalability and reduced hardware overhead. | Pay-as-you-go models and avoiding capital expenditure on dedicated hardware. Managed cloud services often bundle setup and ongoing maintenance. |
| Open-Source MWL Software with Professional Services | Leveraging free, open-source DICOM toolkits and platforms, with paid services for setup, customization, and support. | Significantly reduces software licensing costs. The cost shifts to professional services, which can still be more affordable than proprietary solutions. |
| Phased Implementation | Rolling out MWL functionality in stages, starting with critical modalities and expanding over time. | Spreads out the cost and allows for learning and adjustment, avoiding a large upfront investment. |
| Bundled with PACS/RIS Purchase | Some PACS or RIS vendors offer MWL setup as part of a larger system purchase. | Negotiating a package deal can lead to overall cost savings compared to purchasing each component separately. |
Understanding DICOM Modality Worklist Setup Services
- What is a DICOM Modality Worklist (MWL)? An MWL server acts as a central hub, providing a list of scheduled imaging procedures to diagnostic modalities. When a patient is scheduled, their information and the requested study are sent to the MWL server. Modalities can then query this server to retrieve patient and procedure details, pre-populating study information and reducing manual data entry errors.
- Why is MWL Setup Important?
- Improved Workflow Efficiency: Reduces manual data entry, minimizes errors, and speeds up the imaging process.
- Enhanced Data Accuracy: Ensures correct patient demographics and study information are associated with each image.
- Streamlined Scheduling: Integrates with RIS (Radiology Information System) for seamless patient booking.
- Compliance and Reporting: Facilitates accurate record-keeping and reporting.
- Future-Proofing: Essential for adopting advanced AI and workflow automation tools.
- Types of MWL Setup Services:
- Full-Service Implementation: Comprehensive setup including installation, configuration, testing, and integration with existing PACS/RIS.
- Configuration & Integration Assistance: For organizations with existing MWL infrastructure but needing help with specific configurations or integration challenges.
- Troubleshooting & Optimization: For existing MWL systems experiencing issues or requiring performance tuning.
- Managed MWL Services: Ongoing management, monitoring, and maintenance of the MWL server.
- Key Components of an MWL Setup Service:
- MWL Server Software Installation & Configuration: Setting up the server software on appropriate hardware or cloud infrastructure.
- DICOM Conformance Statement Review & Configuration: Ensuring compatibility with all connected modalities.
- Worklist Query & Response Configuration: Defining how modalities will query the MWL and how the server will respond.
- Integration with RIS/HIS: Establishing communication channels with your Radiology Information System (RIS) or Hospital Information System (HIS).
- Modality Connectivity Testing: Verifying that each imaging modality can successfully connect and retrieve worklist information.
- User Training: Educating relevant staff on how to use and manage the MWL system.
- Documentation: Providing comprehensive guides and records of the setup process.
Verified Providers In Angola
In Angola's evolving healthcare landscape, identifying and trusting reliable medical providers is paramount for individuals and families seeking quality care. Franance Health has emerged as a distinguished leader, renowned for its stringent credentialing process that ensures only the most qualified and ethical professionals join their network. This dedication to verification not only elevates the standard of healthcare but also offers patients peace of mind, knowing they are in capable hands. Understanding Franance Health's credentialing process and the benefits it offers is crucial when making informed healthcare decisions in Angola.
| Benefit for Patients | Franance Health Credentialing Impact |
|---|---|
| Access to Qualified and Competent Doctors: Patients can be confident that their healthcare providers have met a high bar of professional standards. | Franance Health's verification ensures only licensed, experienced, and properly trained medical professionals are part of their network. |
| Enhanced Patient Safety and Trust: Reducing the risk of receiving substandard or unqualified care. | Rigorous background checks and ethical practice assessments minimize the likelihood of encountering compromised providers. |
| Specialized Care from Experts: Identifying specialists who have proven expertise in their chosen fields. | The credentialing process includes verifying specialized training and experience, guiding patients to the right specialists. |
| Peace of Mind and Reduced Anxiety: Knowing that your health is in the hands of reputable professionals. | The transparency and robustness of Franance Health's system provide a sense of security and reduce the stress associated with finding reliable healthcare. |
| Improved Health Outcomes: Access to high-quality care generally leads to better health results and faster recovery. | By ensuring provider excellence, Franance Health contributes to better overall health and well-being for its patients. |
Key Aspects of Franance Health's Credentialing Process:
- Rigorous Academic and Professional Verification: Franance Health meticulously verifies the educational qualifications, medical licenses, and board certifications of all its affiliated healthcare providers. This ensures that practitioners possess the necessary theoretical knowledge and practical skills.
- Extensive Experience Assessment: Beyond formal qualifications, Franance Health scrutinizes the clinical experience of providers, including their years in practice, areas of specialization, and any relevant postgraduate training. This guarantees that patients are treated by experienced professionals.
- Thorough Background Checks and Reference Reviews: Comprehensive background checks are conducted to identify any past disciplinary actions, malpractice claims, or criminal records that could impact patient safety and trust. References from previous employers and colleagues are also carefully reviewed.
- Commitment to Ethical Practice and Patient Care Standards: Franance Health assesses providers based on their adherence to ethical medical practices, patient-centered care philosophies, and commitment to continuous professional development. This includes evaluating communication skills and empathy.
- Ongoing Performance Monitoring: The credentialing process doesn't end with initial approval. Franance Health implements ongoing performance monitoring to ensure providers consistently meet the highest standards of care and patient satisfaction.
Scope Of Work For Dicom Modality Worklist Setup Service
This document outlines the Scope of Work (SOW) for the DICOM Modality Worklist Setup Service. It details the technical deliverables and standard specifications required for the successful implementation and configuration of a DICOM Modality Worklist (MWL) service. The objective is to enable seamless communication between the RIS/PACS and imaging modalities for efficient patient scheduling and order management.
| Phase/Activity | Description | Technical Deliverables | Standard Specifications / Technologies |
|---|---|---|---|
| Understand current RIS/PACS/modality environment, identify integration points, and define MWL requirements. | Requirements Document, Integration Plan, Network Diagram. | DICOM Conformance Statements (RIS/PACS, Modalities), HL7 FHIR (optional for pre-populating worklist), Network Protocols (TCP/IP, HL7). |
| Install and configure the MWL server software, establish DICOM AE Titles, IP addresses, ports, and communication protocols. | Configured MWL Server, DICOM AE Title Registry, Communication Ports List. | DICOM Part 4 (Service Class Specifications), DICOM Part 8 (Network Communication), DICOM Part 10 (Media Storage - for archival if applicable). |
| Configure each imaging modality to query the MWL server, test worklist retrieval and display, and validate data accuracy. | Configured Modality Worklist Query Settings (per modality), Test Scenarios and Results, Modality DICOM Conformance Statements. | DICOM Part 4 (Service Class Specifications - MWL SCP), DICOM Part 9 (Network Media Storage - for connection), Modality-specific DICOM capabilities. |
| Define and implement mappings between RIS/PACS patient/order data and DICOM MWL attributes. Handle any necessary data transformations. | Data Mapping Matrix, Transformation Scripts/Rules (if applicable). | DICOM Part 4 (MWL SCP - standard attributes), HL7 v2.x (for RIS integration), Custom Data Dictionary. |
| Clinical and IT staff validate the MWL functionality in a production-like environment to ensure it meets business needs. | UAT Test Plan, UAT Sign-off Document. | End-to-end workflow testing. |
| Provide comprehensive documentation and training for administrators and end-users on MWL operation and troubleshooting. | System Administration Guide, User Training Manuals, Training Session Records. | DICOM Standards, System-specific configuration details. |
| Deploy the MWL service to production and provide initial support to address any immediate issues. | Go-Live Checklist, Post-Implementation Support Plan. | Production environment monitoring, Incident tracking. |
Key Objectives
- Establish a robust and reliable DICOM Modality Worklist service.
- Ensure accurate and timely transfer of worklist information to imaging modalities.
- Integrate the MWL service with existing RIS/PACS infrastructure.
- Provide comprehensive documentation and training for system administrators.
- Adhere to relevant DICOM standards and best practices.
Service Level Agreement For Dicom Modality Worklist Setup Service
This Service Level Agreement (SLA) defines the performance standards and support commitments for the DICOM Modality Worklist Setup Service. It outlines response times for incident resolution and availability guarantees for the service. This SLA is an addendum to the Master Service Agreement between the Provider and the Customer.
| Service Component | Uptime Guarantee | Response Time (Incident Classification) |
|---|---|---|
| DICOM Modality Worklist Service Availability | 99.9% per calendar month, excluding scheduled maintenance. | N/A |
| Critical Incident (Service Unavailability) | N/A | Acknowledgement: Within 30 minutes. Resolution: Target within 4 business hours. |
| High Incident (Significant Service Degradation) | N/A | Acknowledgement: Within 1 business hour. Resolution: Target within 8 business hours. |
| Medium Incident (Minor Service Impairment) | N/A | Acknowledgement: Within 4 business hours. Resolution: Target within 3 business days. |
| Low Incident (Informational or Cosmetic) | N/A | Acknowledgement: Within 1 business day. Resolution: As per standard support queues, typically within 5 business days. |
| Scheduled Maintenance | N/A | Notifications sent at least 48 hours in advance. Maintenance windows scheduled during off-peak hours. |
Scope of Service
- The DICOM Modality Worklist Setup Service encompasses the configuration, deployment, and ongoing management of DICOM Modality Worklist servers.
- This includes tasks such as:
- Initial setup and configuration of Modality Worklist servers.
- Integration with existing PACS and RIS systems.
- Troubleshooting and resolution of connectivity issues.
- Updates and patching of the Modality Worklist software.
- Provisioning of new worklist entries and modification of existing ones.
- The service is designed to ensure that medical imaging modalities can reliably retrieve worklist information from the central system, facilitating efficient patient scheduling and examination management.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
Ready when you are
Let's scope your DICOM Modality Worklist Setup Service in Angola project in Angola.
OEM Approved
54Regions
Scaling healthcare logistics and technical systems across the entire continent.