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Radiology Room Refurbishment & Fit-Out Service in Angola
Engineering Excellence & Technical Support
Radiology Room Refurbishment & Fit-Out Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Imaging Modality Integration
Seamless integration of cutting-edge radiology equipment (MRI, CT, X-ray, Ultrasound) into refurbished Angolan facilities, ensuring compliance with international imaging standards and optimizing diagnostic workflow.
Optimized Workflow & Infection Control Design
Ergonomic layout and fit-out designed for enhanced radiologist and technologist efficiency, incorporating advanced infection control measures, lead shielding, and optimal radiation protection protocols for Angolan healthcare environments.
Robust Power & Data Infrastructure
Installation of dedicated, high-capacity power supply systems and resilient data networks to support demanding radiology equipment, PACS/RIS integration, and ensure reliable operation in diverse Angolan locations.
What Is Radiology Room Refurbishment & Fit-out Service In Angola?
Radiology Room Refurbishment & Fit-Out Service in Angola refers to the comprehensive process of upgrading, renovating, and equipping existing or new spaces within healthcare facilities to meet the specific requirements of diagnostic imaging departments. This service encompasses the planning, design, construction, installation, and commissioning of all necessary infrastructure, architectural modifications, and specialized equipment required for safe, efficient, and compliant radiology operations. It involves transforming raw spaces into fully functional radiology suites, ensuring adherence to international safety standards (e.g., radiation protection), workflow optimization, and integration of advanced medical technologies. The objective is to create an environment conducive to high-quality imaging procedures, patient comfort, and staff safety, ultimately enhancing diagnostic capabilities and patient care delivery within the Angolan healthcare landscape.
| Stakeholder Group | Need for Radiology Room Refurbishment & Fit-Out | Typical Use Cases |
|---|---|---|
| Public Hospitals & Healthcare Centers | To upgrade outdated imaging facilities, expand capacity, and incorporate new diagnostic technologies to improve public healthcare access and quality of care. | Replacing aging X-ray machines with digital radiography (DR) systems; creating new CT scan suites; enhancing mammography units for early breast cancer detection. |
| Private Hospitals & Clinics | To enhance competitive advantage by offering state-of-the-art diagnostic imaging services, attracting specialist physicians, and meeting the demands of a growing private healthcare sector. | Establishing advanced MRI facilities; building specialized interventional radiology suites; fitting out new wings with comprehensive imaging capabilities. |
| Specialized Medical Centers (e.g., Oncology, Cardiology) | To equip specialized departments with imaging modalities specifically tailored to their diagnostic and interventional needs. | Installing SPECT/CT scanners for nuclear medicine; fitting out cardiac catheterization labs with integrated imaging; creating dedicated neuro-radiology suites. |
| Government Health Agencies & Ministries of Health | To implement national healthcare infrastructure development projects, standardize imaging services across regions, and ensure compliance with national health policies. | Rolling out diagnostic imaging services to remote or underserved areas; establishing regional imaging centers of excellence; implementing radiation safety protocols across facilities. |
| International Aid Organizations & NGOs | To support healthcare development initiatives by providing or upgrading essential medical infrastructure in regions with limited resources. | Establishing temporary or permanent diagnostic imaging units in disaster-affected areas; equipping mobile imaging vans for outreach programs. |
Key Components of Radiology Room Refurbishment & Fit-Out Service:
- Architectural Design & Space Planning: Optimizing room layout for workflow, patient flow, and equipment placement, considering imaging modalities, shielded areas, control rooms, and waiting zones.
- Structural Modifications & Construction: Building or adapting walls, floors, and ceilings to meet structural load requirements and provide necessary shielding (e.g., lead lining for radiation protection).
- Electrical & Data Infrastructure: Installing robust power distribution systems, dedicated circuits for imaging equipment, UPS backup, and high-speed data networking for PACS and RIS integration.
- HVAC & Environmental Control: Implementing specialized climate control systems to maintain optimal temperature, humidity, and air quality for equipment longevity and patient comfort.
- Radiation Shielding: Designing and installing lead-lined walls, doors, and windows to attenuate ionizing radiation, ensuring compliance with radiation safety regulations.
- Lighting Design: Providing appropriate ambient, task, and emergency lighting, considering factors like contrast for image interpretation and patient well-being.
- Acoustic Treatment: Minimizing noise transmission between rooms and from external sources to ensure a quiet and conducive imaging environment.
- Medical Gas Systems: Installation of necessary medical gas outlets and piping where applicable (e.g., for interventional radiology).
- Specialized Flooring & Finishes: Selecting durable, easy-to-clean, and antistatic flooring materials suitable for healthcare environments.
- Equipment Installation & Integration: Unpacking, positioning, connecting, and commissioning of various radiology equipment (e.g., X-ray, CT, MRI, Ultrasound, Mammography units).
- PACS/RIS Integration: Setting up and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) for digital image management and workflow.
- Safety & Compliance Audits: Ensuring all work adheres to local building codes, international healthcare standards, and radiation safety regulations.
- Commissioning & Training: Final testing of all systems and equipment, followed by training for radiology staff on operational procedures.
Who Needs Radiology Room Refurbishment & Fit-out Service In Angola?
A Radiology Room Refurbishment & Fit-Out Service in Angola caters to a range of healthcare facilities and specific departments requiring modernized, compliant, and efficient imaging spaces. These services are crucial for enhancing diagnostic capabilities, improving patient comfort and safety, and ensuring adherence to international standards.
| Department | Key Needs & Services Required |
|---|---|
| Radiology/Medical Imaging Department | Installation of X-ray, CT, MRI, Ultrasound rooms; radiation shielding; ventilation systems; specialized flooring; lighting; PACS/RIS integration; patient waiting areas; control rooms; equipment mounting and power infrastructure. |
| Interventional Radiology | Requirements for sterile environments; specialized imaging equipment integration; C-arm installation; procedure rooms with enhanced safety features; contrast media handling areas. |
| Emergency Department (Imaging Suite) | Rapid deployment capabilities; robust and durable finishes; close proximity to patient care areas; immediate access to imaging services for trauma and critical cases; advanced imaging equipment for rapid diagnosis. |
| Oncology Department (Imaging for Treatment Planning) | Precise imaging for radiation therapy planning (e.g., CT simulators); specialized shielding; dedicated treatment planning rooms; integration with linear accelerators and other treatment machinery. |
| Pediatric Department (Imaging Suite) | Child-friendly environments; specialized imaging equipment (e.g., smaller bore MRI); reduced noise levels; enhanced safety features for young patients; distraction-based imaging techniques. |
| Surgical Department (Intraoperative Imaging) | Installation of mobile C-arms or fixed imaging systems within operating rooms; requirements for sterility and infection control; precise positioning capabilities; seamless integration with surgical equipment. |
Target Customers in Angola for Radiology Room Refurbishment & Fit-Out Services:
- Public Hospitals
- Private Hospitals
- Specialized Diagnostic Imaging Centers
- Large Clinics with Imaging Departments
- Research Institutions (if involved in medical imaging)
- Government Health Agencies (for public facility upgrades)
- Oil & Gas Companies (for on-site or remote medical facilities)
Radiology Room Refurbishment & Fit-out Service Process In Angola
This document outlines the comprehensive workflow for our Radiology Room Refurbishment & Fit-Out Service Process in Angola, guiding clients from initial inquiry to successful project completion. Our aim is to provide a transparent and efficient process, ensuring your radiology facility is modernized and fully functional to meet the highest standards of care.
| Phase | Key Activities | Client Involvement | Deliverables/Outcomes |
|---|---|---|---|
| Phase 1: Inquiry & Initial Consultation | Client submits an inquiry regarding refurbishment/fit-out needs. Initial discussion to understand project scope, objectives, and budget expectations. Explanation of our services and capabilities. | Initial contact, providing project overview, needs, and budget. | Understanding of project requirements. Preliminary assessment of feasibility. Introduction to our team and process. |
| Phase 2: Site Survey & Needs Assessment | On-site visit to the radiology facility. Detailed assessment of existing infrastructure, space, power requirements, and radiation shielding. Discussions with radiology staff and management to identify specific functional and equipment needs. | Granting access to the site. Providing facility plans and operational details. Participating in discussions with the survey team. | Comprehensive understanding of the current state. Identification of specific requirements and potential challenges. Development of a detailed needs assessment report. |
| Phase 3: Design & Planning | Development of a preliminary design concept, including room layout, equipment placement, and workflow optimization. Integration of architectural, electrical, and radiation safety considerations. Finalization of detailed architectural and technical drawings, material specifications, and project timelines. | Review and approval of design concepts. Providing feedback on layout and functionality. Approving final drawings and specifications. | Approved design concept. Detailed architectural and engineering drawings. Material and equipment specifications. Project schedule and phasing plan. |
| Phase 4: Quotation & Contract | Preparation of a detailed quotation based on the finalized design and specifications. Presentation of the quotation to the client. Negotiation and finalization of the contract and payment schedule. | Review of quotation. Request for clarification. Negotiation of terms. Signing of the contract. | Comprehensive project quotation. Executed service contract. Agreed payment terms and schedule. |
| Phase 5: Procurement & Logistics | Ordering of all necessary materials, equipment, and specialized components. Coordination of international and local logistics for timely delivery to Angola. Ensuring compliance with import regulations and customs procedures. | No direct involvement, but notification of procurement progress. | Procured materials and equipment. Logistics plan and tracking. Customs clearance and delivery arrangements. |
| Phase 6: Refurbishment & Fit-Out Execution | Demolition of existing structures (if applicable). Construction and installation of new walls, flooring, ceiling, and lighting. Installation of specialized radiation shielding. Electrical and HVAC system modifications. Installation of imaging equipment and associated infrastructure. Adherence to all safety protocols and building codes. | Limited involvement to avoid disruption. Site visits for progress updates (as agreed). | Refurbished and fitted-out radiology room. Installed imaging equipment. Completed electrical, plumbing, and HVAC works. Safe and functional workspace. |
| Phase 7: Testing & Commissioning | Thorough testing of all installed systems, including electrical, HVAC, and radiation safety. Verification of imaging equipment functionality and calibration. Comprehensive performance testing to ensure compliance with design specifications and international standards. | Observation of testing procedures. Participation in performance validation. | Successful system testing reports. Calibrated and functional imaging equipment. Commissioning certificate. |
| Phase 8: Handover & Training | Formal handover of the completed radiology room to the client. Provision of all relevant documentation, including operation manuals, warranties, and testing reports. Training of radiology staff on the new equipment and facilities. | Acceptance of the completed project. Participation in training sessions. | Fully functional and commissioned radiology room. Comprehensive project documentation. Trained radiology staff. |
| Phase 9: Post-Completion Support | Provision of after-sales support, including warranty assistance and maintenance advice. Availability for follow-up consultations and potential future upgrades or expansions. | Contact for any post-completion queries or support needs. | Ongoing client satisfaction. Long-term operational support for the radiology facility. |
Radiology Room Refurbishment & Fit-Out Service Process Workflow in Angola
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Survey & Needs Assessment
- Phase 3: Design & Planning
- Phase 4: Quotation & Contract
- Phase 5: Procurement & Logistics
- Phase 6: Refurbishment & Fit-Out Execution
- Phase 7: Testing & Commissioning
- Phase 8: Handover & Training
- Phase 9: Post-Completion Support
Radiology Room Refurbishment & Fit-out Service Cost In Angola
Refurbishing and fitting out a radiology room in Angola involves a comprehensive process that demands specialized equipment, skilled labor, and adherence to stringent safety and regulatory standards. The cost of such a project can vary significantly based on several key factors, impacting the overall investment required for healthcare facilities. Understanding these elements is crucial for accurate budgeting and project planning.
| Service Component | Estimated Cost Range (Angolan Kwanza - AOA) | Notes |
|---|---|---|
| Design & Architectural Consultation | 1,500,000 - 4,000,000 | Varies based on complexity and consultant fees. |
| Structural & Minor Renovations | 2,000,000 - 7,000,000 | Includes wall modifications, flooring, and ceiling work. |
| Lead Shielding Installation | 5,000,000 - 15,000,000+ | Highly dependent on room size, equipment type, and shielding thickness. |
| Electrical Upgrades & Power Supply | 3,000,000 - 10,000,000 | Includes dedicated circuits, backup power considerations. |
| HVAC & Ventilation Systems | 2,500,000 - 8,000,000 | Crucial for equipment longevity and patient comfort. |
| Specialized Flooring (Anti-static, Seamless) | 1,000,000 - 3,000,000 | Material choice significantly impacts cost. |
| Data Cabling & IT Network Setup | 1,000,000 - 3,000,000 | Essential for PACS integration. |
| Lighting Fixtures & Installation | 500,000 - 1,500,000 | Specialized lighting requirements. |
| Plumbing Modifications | 500,000 - 2,000,000 | If required for sinks, water supply, etc. |
| Project Management & Supervision | 2,000,000 - 6,000,000 | Percentage of total project cost or fixed fee. |
| Permits & Regulatory Fees | 500,000 - 1,500,000 | Varies based on local authorities. |
| Contingency (10-15%) | 3,000,000 - 10,000,000+ | Recommended for unforeseen expenses. |
| Total Estimated Range (Small to Medium Room) | 22,000,000 - 70,000,000+ AOA | Excludes cost of radiology equipment itself. |
Key Pricing Factors for Radiology Room Refurbishment & Fit-Out in Angola
- Scope of Work: The extent of the refurbishment is a primary driver. This can range from minor cosmetic upgrades to a complete gut and rebuild, including structural changes, new flooring, ceiling, and wall finishes.
- Size of the Room: Larger radiology rooms will naturally incur higher costs due to increased material quantities and labor hours.
- Existing Infrastructure: The condition of existing plumbing, electrical systems, and HVAC will influence costs. Upgrades or complete replacements will add to the budget.
- Type of Radiology Equipment: The specific imaging modalities to be installed (e.g., X-ray, CT scanner, MRI, ultrasound) dictate the complexity of the fit-out. Each requires dedicated power, cooling, shielding, and space requirements.
- Lead Shielding Requirements: Radiology rooms necessitate lead shielding for radiation protection, the cost of which depends on the type of equipment, room layout, and the thickness of the lead required.
- Specialized Flooring: Anti-static and seamless flooring is often required for hygiene and to prevent equipment damage. The material choice will affect the price.
- HVAC and Ventilation: Adequate ventilation and temperature control are critical for imaging equipment. Advanced systems or modifications to existing ones will add to the cost.
- Electrical and Power Requirements: High-power imaging equipment demands robust electrical infrastructure, including dedicated circuits, backup power (generators), and surge protection.
- Data Cabling and IT Infrastructure: Integration with Picture Archiving and Communication Systems (PACS) requires extensive data cabling and network setup.
- Lighting: Specialized lighting, including task lighting and ambient lighting, needs to be incorporated, often with specific dimming or color temperature requirements.
- Architectural and Design Services: Professional design and architectural consultations are necessary to ensure optimal workflow, safety, and compliance.
- Permits and Regulatory Approvals: Obtaining necessary building permits and adhering to Angolan health and safety regulations will involve associated fees.
- Labor Costs: The availability and cost of skilled labor in Angola, including electricians, plumbers, specialized fitters, and project managers, will play a significant role.
- Material Sourcing and Logistics: The cost and availability of specialized materials in Angola, as well as transportation and import duties if sourced internationally, will impact the overall price.
- Contingency: It is always advisable to include a contingency fund for unforeseen issues or changes during the project.
Affordable Radiology Room Refurbishment & Fit-out Service Options
Seeking cost-effective solutions for your radiology room refurbishment and fit-out? Our service options are designed to maximize value without compromising quality or essential functionality. We understand the budgetary constraints healthcare facilities often face, and our approach focuses on intelligent planning, strategic material selection, and phased implementation. Explore our flexible service packages and discover how to achieve a modern, efficient, and compliant radiology environment that meets your specific needs and financial goals.
| Service Bundle Name | Key Inclusions | Target Facility | Estimated Cost Range (Illustrative) |
|---|---|---|---|
| Essential Upgrade Bundle | Core structural improvements (e.g., wall reinforcement for shielding), essential power/data cabling, basic lighting. Focus on compliance and core functionality. | Small clinics, satellite offices, or facilities with existing functional layouts requiring minimal updates. | $$ |
| Standard Efficiency Bundle | Includes Essential Upgrade features plus upgraded patient comfort elements, optimized workflow layout, energy-efficient lighting, and enhanced ventilation.. | Mid-sized practices, hospitals looking to improve patient experience and operational flow. | $$$ |
| Advanced Workflow Bundle | Comprehensive fit-out incorporating all Standard Efficiency features, advanced acoustic treatments, smart room integration (e.g., lighting automation), and optimized equipment placement for maximum efficiency and future-proofing. | Larger medical centers, specialized imaging facilities, or new build projects requiring a complete, high-performance solution. | $$$$ |
| Customized Solutions | Tailored to unique requirements, specific equipment needs, and phased implementation plans. Cost determined by project scope. | All facility types with specific or complex needs. | Varies |
Value Bundles and Cost-Saving Strategies for Radiology Room Refurbishment & Fit-Out
- Phased Refurbishment: Break down the project into manageable stages to spread costs over time and prioritize essential upgrades.
- Modular Fit-Out Solutions: Utilize pre-fabricated or modular components for faster installation and reduced on-site labor costs.
- Value Engineering: Identify opportunities to substitute materials or methods without sacrificing performance or durability.
- Strategic Equipment Integration: Plan for current and future equipment needs to avoid costly retrofitting later.
- Energy-Efficient Design: Incorporate LED lighting, smart HVAC systems, and optimized insulation to reduce long-term operational expenses.
- Bulk Material Procurement: Leverage our established supplier relationships for discounted rates on high-volume materials.
- Standardized Design Packages: Opt for pre-designed layouts and finishes that are proven to be efficient and cost-effective.
- Pre-Owned or Refurbished Equipment Options: Explore the possibility of acquiring high-quality, pre-owned radiology equipment as a significant cost saver.
Verified Providers In Angola
In Angola, navigating the healthcare landscape to find reliable and accredited providers can be a challenge. Franance Health stands out as a premier choice, distinguished by its rigorous credentialing process and commitment to quality patient care. Their verified providers represent the highest standards in medical expertise, ethical practice, and patient safety, offering a level of trust and assurance that is paramount when making healthcare decisions. Choosing a Franance Health-credentialed provider means opting for competence, compassion, and a dedication to your well-being. This commitment ensures that patients receive not only the best medical treatment but also a supportive and reassuring healthcare experience.
| Provider Type | Franance Health Credentialing Focus | Benefits for Patients |
|---|---|---|
| General Practitioners | Broad medical knowledge, patient history assessment, preventative care strategies, communication skills. | Accurate initial diagnoses, personalized health management plans, ongoing health monitoring. |
| Specialist Physicians (e.g., Cardiologists, Oncologists, Neurologists) | Advanced medical degrees, board certifications, specialized training and research, surgical proficiency (where applicable). | Expert diagnosis and treatment of complex conditions, access to cutting-edge medical interventions, specialized care tailored to specific illnesses. |
| Surgeons | Surgical board certification, proven track record of successful procedures, adherence to sterile techniques and post-operative care protocols. | Safe and effective surgical interventions, minimized risk of complications, comprehensive pre- and post-operative management. |
| Nurses (RNs, LPNs) | Nursing licensure, relevant certifications (e.g., critical care, emergency), patient advocacy training, compassionate care delivery. | High-quality patient care, medication administration, vital sign monitoring, patient education and emotional support. |
| Allied Health Professionals (e.g., Physiotherapists, Lab Technicians, Radiologists) | Professional licensure/certification, specific technical skills, understanding of diagnostic and therapeutic procedures. | Accurate diagnostic testing, effective rehabilitation services, specialized support for patient recovery and diagnosis. |
Why Franance Health Credentials Matter
- Rigorous Vetting: Franance Health employs a comprehensive verification process for all its providers, ensuring they meet stringent qualifications and ethical standards.
- Expertise and Experience: Credentials confirm a provider's specialized knowledge, extensive training, and practical experience in their respective fields.
- Commitment to Patient Safety: Verified providers adhere to best practices and safety protocols, minimizing risks and prioritizing patient well-being.
- Ethical Practice: Franance Health ensures that all credentialed professionals uphold the highest ethical standards in their medical practice.
- Trust and Reliability: Choosing a Franance Health-credentialed provider offers peace of mind, knowing you are in the hands of a trusted and competent medical professional.
Scope Of Work For Radiology Room Refurbishment & Fit-out Service
This Scope of Work outlines the requirements for the refurbishment and fit-out of a radiology room, encompassing all necessary technical deliverables and adherence to standard specifications. The project aims to create a modern, efficient, and compliant radiology environment.
| Category | Description of Work | Technical Deliverables | Standard Specifications / Compliance |
|---|---|---|---|
| Demolition & Preparation | Removal of existing fixtures, finishes, and non-load-bearing walls as per approved plans. Site preparation and protection of adjacent areas. | Site clearing, waste disposal records, protective measures documentation. | Compliance with local building demolition regulations. Asbestos/hazardous material surveys and abatement (if required). |
| Structural Modifications | Minor structural alterations, including openings for equipment or services, as per architectural and engineering drawings. | Approved structural drawings, engineer's certification of modifications. | Compliance with local building codes and structural engineering standards. |
| Wall & Ceiling Works | Installation of new partition walls (including lead lining where specified for radiation shielding), plastering, and finishing. Suspended ceiling installation and finishing. | As-built drawings of wall and ceiling structures, material specifications, lead lining thickness certification. | Radiation shielding calculations and verification (e.g., in accordance with NCRP guidelines). Fire rating requirements for partitions and ceilings. Infection control standards for finishes. |
| Flooring | Installation of new flooring material suitable for a radiology environment (e.g., anti-static, seamless vinyl). | Sample flooring materials for approval, installation method statement, manufacturer's warranty. | Chemical resistance, slip resistance, static dissipative properties, ease of cleaning and disinfection, durability. |
| Electrical Services | Installation of new power outlets, lighting (general, task, emergency), data points, and dedicated circuits for radiology equipment. Compliance with power requirements for specific imaging modalities. | Electrical schematics, panel schedules, load calculations, testing and certification reports (e.g., PAT testing), wiring diagrams. | BS 7671 (IET Wiring Regulations) or equivalent local electrical codes. Lighting design complying with illuminance standards for medical environments. UPS and generator backup provisions as specified. |
| HVAC (Heating, Ventilation, and Air Conditioning) | Installation or modification of HVAC systems to maintain optimal temperature, humidity, and air quality. Positive/negative pressure control as required for imaging suites. | HVAC system design schematics, airflow diagrams, commissioning reports, temperature and humidity logs. | ASHRAE standards or equivalent. Air change rates per hour as per medical facility guidelines. Filtration requirements for clean environments. |
| Plumbing & Drainage | Installation or modification of plumbing and drainage systems for sinks, sanitary facilities, or specific equipment requirements. | Plumbing schematics, fixture specifications, pressure testing reports. | Local plumbing codes and regulations. Water quality standards. |
| Radiation Shielding | Installation of lead lining in walls, doors, and windows as per radiation safety calculations and architectural drawings. | Lead lining thickness verification reports, material certificates, quality control inspections. | Compliance with national and international radiation protection standards (e.g., NCRP, ICRP, relevant national legislation). |
| Door & Window Installation | Installation of new doors (including shielded doors if required) and windows. Hardware and security features. | Door schedules, hardware specifications, acoustic ratings, fire ratings. | Fire safety regulations, accessibility standards (ADA/local equivalents), security requirements. |
| Finishes & Painting | Application of durable, washable, and anti-microbial paint to walls and ceilings. Installation of skirting and architraves. | Paint color samples, material specifications, surface preparation details. | Low VOC (Volatile Organic Compound) paints. Washability and abrasion resistance ratings. Color choices for clinical environments. |
| Lighting Controls & Automation | Installation of lighting control systems, occupancy sensors, and any specified automation features. | Control system schematics, programming documentation, user manuals. | Energy efficiency standards, user-friendly interfaces. |
| Medical Gas Outlets (if applicable) | Installation of medical gas outlets and associated piping as per design specifications. | Medical gas outlet specifications, piping diagrams, pressure testing, and certification. | HTM 02-01 (UK) or equivalent national standards for medical gas installations. |
| Commissioning & Handover | Comprehensive testing, commissioning, and final handover of all refurbished elements. Provision of O&M manuals and training. | Commissioning plan, test reports for all systems, final inspection certificate, O&M manuals, as-built drawings. | Manufacturer's installation and commissioning guidelines. Client acceptance criteria. |
Project Objectives
- To upgrade existing radiology room facilities to meet current clinical and regulatory standards.
- To implement a functional and ergonomic layout for optimal workflow and patient comfort.
- To ensure all installations comply with relevant building codes, health and safety regulations, and radiology equipment manufacturer specifications.
- To deliver a complete, ready-to-use radiology room, including all necessary services and finishes.
Service Level Agreement For Radiology Room Refurbishment & Fit-out Service
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the Radiology Room Refurbishment & Fit-Out Service. It is intended to ensure timely and effective delivery of services, minimizing disruption to radiology operations. This SLA applies to all approved refurbishment and fit-out projects undertaken by the Service Provider for the Client.
| Issue Category | Response Time | Resolution Time Target (for critical/major) | Uptime Guarantee (post-completion) |
|---|---|---|---|
| Critical Issue (e.g., structural failure impacting safety, complete power loss to essential equipment) | 1 Hour (during business hours) | 4 Business Hours (initiate corrective action) | 99.9% (for equipment infrastructure installed by Service Provider) |
| Major Issue (e.g., partial equipment malfunction due to fit-out, significant environmental control failure) | 4 Business Hours | 2 Business Days | N/A (Uptime guarantee applies to completed rooms) |
| Minor Issue (e.g., cosmetic defect, minor fixture issue) | 8 Business Hours | 5 Business Days | N/A |
Definitions
- Service: Refurbishment and fit-out of radiology rooms, including but not limited to, structural modifications, installation of medical equipment infrastructure (shielding, conduit, power, data), finishing works (walls, floors, ceilings), and general room preparation.
- Client: The organization or department responsible for the radiology facilities requiring refurbishment or fit-out.
- Service Provider: The entity responsible for executing the refurbishment and fit-out services.
- Critical Issue: An event that renders the radiology room completely unusable for its intended purpose, posing an immediate risk to patient care or safety.
- Major Issue: An event that significantly impairs the functionality of the radiology room, causing substantial disruption to operations but not complete unavailability.
- Minor Issue: A cosmetic defect, minor functional inconvenience, or an issue not directly impacting the core functionality of the radiology room.
- Response Time: The maximum time allowed for the Service Provider to acknowledge and begin addressing a reported issue.
- Resolution Time: The maximum time allowed for the Service Provider to fully resolve a reported issue.
- Uptime Guarantee: The percentage of scheduled operational time for a refurbished/fit-out room that must remain functional.
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