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HEPA Filtration Installation & Validation Support Service in Angola
Engineering Excellence & Technical Support
HEPA Filtration Installation & Validation Support Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Precision HEPA Installation & Leak-Free Sealing
Our certified technicians in Angola meticulously install HEPA filters to stringent international standards, ensuring optimal airflow and utilizing advanced sealant techniques to guarantee leak-free containment for superior air purification in critical environments.
Comprehensive Airflow & Particle Count Validation
We provide thorough validation services in Angola, employing calibrated instrumentation to measure airflow rates and conduct particle counting, confirming that installed HEPA systems meet and exceed specified performance metrics for effective contamination control.
Regulatory Compliance & Certification Assurance
Our Angolan-based HEPA filtration support service ensures your installations fully comply with relevant national and international health and safety regulations, providing detailed validation reports and certifications essential for operational permits and quality assurance.
What Is Hepa Filtration Installation & Validation Support Service In Angola?
HEPA (High-Efficiency Particulate Air) filtration installation and validation support service in Angola refers to the professional provision of expertise and practical assistance in the design, implementation, and verification of HEPA filtration systems within various facilities. This service ensures that these critical air purification systems are correctly installed, function optimally to meet stringent air quality standards, and are demonstrably effective in removing airborne contaminants. It encompasses initial site assessment, system design, procurement assistance, installation oversight, and comprehensive validation testing to confirm performance against established criteria and regulatory requirements.
| Who Needs HEPA Filtration Installation & Validation Support? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Healthcare Facilities: Hospitals, clinics, operating theaters, isolation rooms, diagnostic laboratories, and cleanrooms requiring stringent control of airborne pathogens and particulates. | Pharmaceutical and Biotechnology Manufacturing: Production areas, cleanrooms, laboratories, and packaging zones where product integrity and sterility are paramount. | Semiconductor and Electronics Manufacturing: Cleanrooms and fabrication facilities necessitating ultra-low particulate environments to prevent device contamination. | Research Laboratories: Biosafety laboratories (BSLs), chemical laboratories, and research facilities handling hazardous materials or sensitive experiments requiring controlled air environments. | Industrial Processes: Manufacturing facilities with specific air quality requirements for product quality, worker safety, or environmental protection (e.g., food processing, specialized manufacturing). | Government and Defense Facilities: Laboratories, command centers, and sensitive areas requiring air purification for security and operational integrity. | Building Owners and Facility Managers: Responsible for maintaining optimal indoor air quality (IAQ) in commercial buildings, data centers, and other critical infrastructure. | Energy and Power Generation: Facilities requiring clean air for sensitive equipment or specialized processes. |
| Preventing Hospital-Acquired Infections (HAIs): Ensuring that airborne pathogens are effectively removed from patient care areas. | Maintaining Product Purity and Sterility: Protecting sensitive pharmaceutical and electronic components from particulate contamination during manufacturing. | Enhancing Laboratory Safety: Containing hazardous aerosols and preventing their release into the general environment. | Improving Indoor Air Quality (IAQ): Reducing exposure to allergens, dust, smoke, and other airborne irritants in occupied spaces. | Meeting Regulatory Compliance: Satisfying specific industry standards and governmental regulations related to air purity and environmental control. | Protecting Sensitive Equipment: Safeguarding delicate machinery and instruments from particulate damage or malfunction. | Ensuring Operational Continuity: Minimizing downtime caused by air quality-related issues in critical processes. |
Service Components:
- Site Assessment and Needs Analysis: Evaluating existing HVAC infrastructure, identifying specific air quality challenges (e.g., particulate matter, bioaerosols, hazardous substances), and determining appropriate HEPA filter specifications and system configurations.
- System Design and Specification: Developing detailed engineering designs for HEPA filtration integration, including selection of filter types (e.g., absolute filters, ULPA filters), housing, sealing mechanisms, airflow calculations, and integration with existing building systems.
- Procurement Assistance: Providing guidance and support in sourcing high-quality HEPA filters, housings, and associated equipment from reputable manufacturers, ensuring compliance with relevant standards (e.g., EN 1822, IEST RP-CC001).
- Installation Oversight and Quality Control: Supervising the physical installation of HEPA filter units and housings, ensuring proper sealing, structural integrity, and adherence to design specifications to prevent bypass leakage.
- Performance Validation and Testing: Conducting a series of tests to verify the filtration efficiency and airflow characteristics of the installed system. This typically includes:
- Integrity Testing (e.g., DOP/PAO testing, Scan Testing): Measuring the efficiency of the filter media and the integrity of the filter installation to detect and quantify bypass leakage.
- Airflow and Pressure Drop Measurements: Verifying that the system operates within design airflow rates and acceptable pressure drop parameters to ensure optimal performance and energy efficiency.
- Particulate Counting: In critical applications, employing calibrated particle counters to measure airborne particle concentrations before and after filtration.
- Documentation and Reporting: Generating comprehensive documentation, including installation records, test results, calibration certificates, and validation reports, which are crucial for regulatory compliance and ongoing maintenance.
- Training and Handover: Providing training to facility maintenance personnel on the proper operation, maintenance, and filter replacement procedures for the installed HEPA filtration systems.
Who Needs Hepa Filtration Installation & Validation Support Service In Angola?
In Angola, the demand for HEPA filtration installation and validation support services is driven by industries and institutions where air quality is paramount for public health, operational integrity, and regulatory compliance. These services are crucial for ensuring that HEPA filters are correctly installed and functioning optimally to remove airborne contaminants.
| Industry/Sector | Key Departments Requiring Service | Primary Reasons for HEPA Filtration |
|---|---|---|
| Healthcare | Infection Control, Operating Rooms, Isolation Wards, Laboratories, Pharmacy Compounding | Preventing airborne pathogens, protecting vulnerable patients, ensuring sterile environments, meeting regulatory standards. |
| Pharmaceuticals & Biotechnology | Cleanrooms (ISO Class 1-8), Production Suites, Quality Control Labs, R&D Labs | Preventing microbial and particulate contamination, maintaining product sterility, ensuring regulatory compliance (GMP, FDA). |
| Food & Beverage | Production Lines (e.g., dairy, bakery, ready-to-eat meals), Packaging Areas, Quality Assurance Labs | Preventing microbial contamination, extending shelf life, ensuring food safety, meeting HACCP standards. |
| Industrial Manufacturing (High-Tech) | Cleanrooms (for electronics, semiconductors), Assembly Lines, Precision Machining | Preventing particle contamination, protecting sensitive components, ensuring product reliability and performance. |
| Research & Development | Biological Safety Cabinets (BSC) areas, Clean Labs, Virus/Bacteriology Labs, Nanotechnology Labs | Protecting researchers from hazardous biological agents, preventing cross-contamination, maintaining experimental integrity. |
| Public Health & Government | Disease Surveillance Labs, Emergency Response Centers, Quarantine Facilities | Containing airborne pathogens, protecting public health personnel, supporting public health initiatives. |
Target Customers and Departments for HEPA Filtration Installation & Validation Support Service in Angola:
- {"title":"Healthcare Facilities","description":"Hospitals, clinics, laboratories, and specialized medical centers require stringent air quality control to prevent the spread of infections and protect immunocompromised patients. HEPA filters are essential in operating rooms, isolation wards, and diagnostic areas."}
- {"title":"Pharmaceutical & Biotechnology Companies","description":"Manufacturing of sterile drugs, vaccines, and other sensitive biological products necessitates highly controlled environments. HEPA filtration is vital for cleanrooms, production areas, and R&D laboratories to maintain product integrity and prevent contamination."}
- {"title":"Food & Beverage Processing Plants","description":"To ensure food safety and prevent spoilage, many food processing facilities, especially those dealing with sensitive ingredients or packaging, utilize HEPA filtration to control airborne microorganisms and particulates."}
- {"title":"Industrial Manufacturing (Sensitive Processes)","description":"Certain high-precision manufacturing sectors, such as electronics assembly, semiconductor production, and aerospace, rely on cleanroom environments where HEPA filtration is indispensable to prevent dust and particle contamination that can damage delicate components."}
- {"title":"Research & Development Institutions","description":"Universities, private research labs, and government research facilities conducting sensitive experiments, particularly in fields like microbiology, virology, or advanced materials, require controlled air environments."}
- {"title":"Government & Public Health Agencies","description":"Agencies involved in public health monitoring, disease control, and emergency preparedness may require HEPA filtration in their facilities or for specific public health initiatives."}
- {"title":"Educational Institutions (Specific Labs)","description":"While not as pervasive as in healthcare, higher education institutions with advanced science and engineering departments may have labs requiring HEPA filtration for specialized research."}
- {"title":"Mining & Extractive Industries (Controlled Environments)","description":"While not a primary driver, some specific controlled environments within mining operations, such as laboratories for sample analysis or air-purified rooms for sensitive equipment, might benefit from HEPA filtration."}
Hepa Filtration Installation & Validation Support Service Process In Angola
This document outlines the HEPA Filtration Installation & Validation Support Service process offered in Angola. It details the workflow from the initial client inquiry to the final execution of the service, ensuring a smooth and efficient delivery of high-quality HEPA filtration solutions.
| Phase | Key Activities | Description | Deliverables/Outcomes | Responsible Party |
|---|---|---|---|---|
| Client contacts service provider; Initial needs assessment; Clarification of project scope and objectives. | Understanding the client's specific requirements for HEPA filtration, including application, environmental conditions, and regulatory compliance needs. | Clear understanding of client needs, preliminary project scope definition. | Client, Service Provider Sales/Technical Team |
| On-site visit (if required); Detailed assessment of existing infrastructure, airflow, and space; Technical evaluation; Proposal generation. | Thorough evaluation of the installation site to determine the most suitable HEPA filter types, housing, and integration methods. Development of a comprehensive technical and commercial proposal. | Detailed site assessment report, tailored technical proposal with recommended solutions, cost estimates, and timelines. | Service Provider Technical Team, Project Manager |
| Proposal review and negotiation; Contract signing; Detailed project planning; Resource allocation. | Formal agreement on project scope, deliverables, timelines, and costs. Development of a granular project plan, including scheduling, resource allocation, and risk management strategies. | Signed contract, detailed project plan, confirmed project team. | Client, Service Provider Management Team, Project Manager |
| Ordering of HEPA filters and associated materials; Quality control checks; Transportation to the Angola site; Site preparation coordination. | Sourcing and acquiring all necessary HEPA filters, housings, ductwork, sealing materials, and testing equipment. Ensuring timely and secure delivery to the project site, considering Angola's logistical challenges. | Procured and delivered materials and equipment, readiness for installation. | Service Provider Procurement & Logistics Team, Project Manager |
| Site preparation; Installation of HEPA filter housings and filters; Sealing and integration with HVAC systems; System checks. | Professional installation of the HEPA filtration system according to manufacturer specifications and industry best practices. Ensuring airtight sealing to prevent bypass. | Fully installed HEPA filtration system, initial system integrity checks. | Service Provider Installation Technicians, Site Supervisor |
| Airflow measurements; Filter integrity testing (e.g., DOP/PAO testing); Particle counting; Performance verification against agreed specifications. | Conducting comprehensive validation tests to confirm the HEPA filters are operating at their rated efficiency and the system is performing as designed. This is crucial for regulatory compliance and achieving clean air standards. | Validation report, test results, confirmation of performance. | Service Provider Validation Engineers, Quality Assurance Team |
| Compilation of all project documentation; Provision of user manuals and maintenance guides; Final system walkthrough and client acceptance. | Providing a complete set of documentation, including installation records, validation reports, equipment manuals, and warranties. Ensuring the client fully understands the installed system and its operation. | Comprehensive project documentation package, signed handover certificate, client acceptance. | Project Manager, Service Provider Technical Writer |
| On-site training for client personnel; Troubleshooting support; Scheduled maintenance recommendations; Warranty service. | Empowering the client's team with the knowledge to operate and maintain the HEPA filtration system. Offering ongoing support to ensure long-term system performance and reliability. | Trained client personnel, ongoing support plan, operational system. | Service Provider Training Team, Technical Support Team, Account Manager |
HEPA Filtration Installation & Validation Support Service Workflow in Angola
- Phase 1: Inquiry & Initial Consultation
- Phase 2: Site Assessment & Proposal Development
- Phase 3: Contract Agreement & Planning
- Phase 4: Procurement & Logistics
- Phase 5: Installation Execution
- Phase 6: Validation & Testing
- Phase 7: Documentation & Handover
- Phase 8: Post-Installation Support & Training
Hepa Filtration Installation & Validation Support Service Cost In Angola
Securing professional HEPA filtration installation and validation services in Angola involves several cost considerations. The price is not fixed and can fluctuate significantly based on the complexity of the project, the type and quantity of HEPA filters required, the expertise of the service provider, and logistical challenges within Angola. These services are crucial for ensuring air quality in environments such as hospitals, laboratories, cleanrooms, and industrial facilities. Understanding the factors influencing cost will help in budgeting and selecting the right service provider.
| Service Component | Estimated Cost Range (Angolan Kwanza - AOA) | Notes |
|---|---|---|
| HEPA Filter Supply (per unit, depending on size and grade) | 20,000 - 150,000+ | High-efficiency filters are a significant component of the cost. |
| Installation Labor (per technician, per day) | 15,000 - 50,000+ | Varies based on technician skill, experience, and project complexity. |
| Ductwork Modification/Fabrication (if required) | 50,000 - 500,000+ | Highly variable depending on the extent of modifications needed. |
| Validation and Testing Services | 100,000 - 750,000+ | Depends on the number of test points, complexity of tests, and required documentation/certification. |
| Project Management and Site Supervision | 20,000 - 100,000+ (per project) | Often a percentage of the total project cost. |
| Transportation and Logistics | Variable | Significant factor, especially for remote locations. Can range from 50,000 to several hundred thousand Kwanza. |
| Total Project Cost (Small to Medium Scale Installation) | 500,000 - 3,000,000+ | This is a broad estimate. A detailed quote is essential. |
| Total Project Cost (Large or Complex Installation) | 3,000,000 - 10,000,000+ | Can easily exceed this range for highly specialized cleanroom or industrial applications. |
Key Pricing Factors for HEPA Filtration Installation & Validation Support in Angola
- Project Scope and Scale: Larger installations requiring multiple HEPA filters or complex ductwork modifications will naturally incur higher costs.
- Type and Quantity of HEPA Filters: Different HEPA filter grades (e.g., H13, H14) and sizes have varying price points. The number of filters needed directly impacts material costs.
- Facility Type and Accessibility: Installing HEPA filters in hard-to-reach areas or specialized environments (e.g., hazardous zones) may increase labor and safety precautions, thus raising costs.
- Existing Infrastructure: The condition and compatibility of the existing HVAC system or air handling units will influence the complexity and cost of integration. Modifications or upgrades might be necessary.
- Service Provider Expertise and Reputation: Highly experienced and reputable companies with specialized knowledge in HEPA filtration systems often command higher fees, but may offer superior quality and reliability.
- Validation and Testing Requirements: The scope of validation, including the specific tests required (e.g., particle counting, airflow measurement, leak testing) and the certification standards to be met, will affect the service cost.
- Geographic Location within Angola: Transportation costs for personnel and equipment to remote or less accessible regions can add to the overall price.
- Lead Time and Urgency: Rush projects or those requiring immediate attention may incur premium charges.
- Warranty and Maintenance Packages: Some providers may offer extended warranties or ongoing maintenance contracts, which will be factored into the initial service cost.
- Import Duties and Taxes: Depending on the origin of the HEPA filters and equipment, import duties and local taxes in Angola will impact the final price.
Affordable Hepa Filtration Installation & Validation Support Service Options
Our affordable HEPA filtration installation and validation support services are designed to provide cost-effective solutions for ensuring clean air environments. We understand that budget constraints can be a concern, so we've developed a range of value bundles and strategic approaches to maximize your investment and minimize overall costs. Our focus is on delivering high-quality HEPA filtration systems and ensuring their effective operation and compliance through expert validation, all while keeping affordability at the forefront.
| Service Component | Value Proposition | Cost-Saving Strategy |
|---|---|---|
| HEPA Filter Unit Supply | High-efficiency filtration for superior air quality. Sourced from reputable manufacturers. | Bulk purchasing discounts, energy-efficient model recommendations. |
| Professional Installation | Expert fitting and sealing to ensure optimal filter performance and prevent air bypass. Certified technicians. | Bundled with validation, efficient installation process minimizes labor hours. |
| Initial Validation & Performance Testing | Verification of HEPA filter integrity, airflow rates, and particulate removal efficiency. Compliance assurance. | Tiered validation packages, remote validation options where feasible. |
| Ongoing Monitoring & Recertification | Regular checks to maintain performance standards and ensure continued compliance. Extended system lifespan. | Preventative maintenance plans, scheduled recertification to avoid emergency call-outs. |
| Technical Support & Consultation | Expert advice on system optimization, troubleshooting, and future upgrades. Informed decision-making. | Included in tiered packages, educational resources for internal staff. |
Key Value Bundles & Cost-Saving Strategies
- Tiered Service Packages: We offer pre-defined packages (e.g., Basic, Standard, Premium) that cater to different needs and budgets. Each tier includes varying levels of installation support, validation protocols, and ongoing monitoring, allowing you to choose the most suitable option.
- Bundled Installation & Validation: Purchasing installation and validation services together often comes with a discount compared to booking them separately. This streamlined approach also reduces administrative overhead.
- Modular Filtration Solutions: We offer a range of modular HEPA filter units that can be scaled to your specific space requirements. This avoids over-investing in systems larger than necessary and allows for future expansion.
- Preventative Maintenance Plans: Regular maintenance is crucial for the longevity and efficiency of HEPA filters. Our affordable maintenance plans help prevent costly breakdowns and premature filter replacements, saving you money in the long run.
- Bulk Filter Purchasing Discounts: For clients requiring multiple filter replacements or a larger initial installation, we offer discounted pricing on bulk filter purchases.
- Remote Validation Options: Where applicable, we can leverage remote monitoring and data analysis for certain validation aspects, reducing the need for on-site visits and associated travel costs.
- Phased Installation & Rollout: For larger facilities, we can work with you to implement HEPA filtration in phases, spreading the initial investment over time and aligning with your budget cycles.
- Energy-Efficient Filter Selections: We recommend and source HEPA filters with lower pressure drops, which require less energy for air handling units to operate, leading to reduced electricity bills.
- Educational Resources & Training: Empowering your staff with basic understanding of HEPA systems and maintenance can reduce reliance on external support for minor issues, further contributing to cost savings.
Verified Providers In Angola
In Angola's burgeoning healthcare landscape, identifying reliable and credentialed healthcare providers is paramount for ensuring quality patient care. Franance Health stands out as a leading force, meticulously vetting its network of medical professionals and facilities. This commitment to verification ensures that patients have access to the highest standards of medical expertise and ethical practice, making Franance Health the discerning choice for healthcare needs in Angola.
| Credentialing Aspect | Franance Health's Approach | Benefit to Patients |
|---|---|---|
| Licensure and Certification | Verification of active and valid medical licenses and certifications from recognized bodies. | Ensures providers are legally qualified and possess the necessary specialized training. |
| Education and Training | Thorough review of academic records and postgraduate training. | Confirms a strong foundation in medical knowledge and expertise. |
| Work Experience and References | Verification of previous employment and professional references. | Validates practical skills and positive professional conduct. |
| Background Checks | Comprehensive checks to identify any disciplinary actions or malpractice claims. | Minimizes risk and ensures ethical practice. |
| Continuous Quality Monitoring | Ongoing assessment of provider performance and patient feedback. | Guarantees sustained high standards of care and continuous improvement. |
Why Franance Health is Your Best Choice for Verified Providers in Angola:
- Rigorous Credentialing Process: Franance Health employs a multi-faceted credentialing process that scrutinizes the qualifications, experience, and licensure of every provider in its network.
- Commitment to Patient Safety: Our verification protocols prioritize patient safety by ensuring all providers adhere to strict medical ethics and best practices.
- Comprehensive Network: Access a wide array of specialists and facilities, all pre-screened for excellence and reliability.
- Transparency and Trust: We believe in building trust through transparency, providing you with the assurance that your chosen provider is indeed qualified and reputable.
- Enhanced Healthcare Access: By partnering with verified providers, Franance Health streamlines your access to quality medical services across Angola.
Scope Of Work For Hepa Filtration Installation & Validation Support Service
This Scope of Work (SOW) outlines the services required for the installation and validation support of HEPA (High-Efficiency Particulate Air) filtration systems. The objective is to ensure the successful integration, operational readiness, and verified performance of the installed HEPA filters, meeting all relevant industry standards and project-specific requirements. This document details the technical deliverables and standard specifications to be adhered to throughout the project lifecycle.
| Phase | Activity | Description | Technical Deliverables | Standard Specifications / References |
|---|---|---|---|---|
| Pre-Installation | Site Survey & Assessment | Conduct a thorough survey of the installation site to identify any constraints, access requirements, and necessary site preparations. | Site assessment report, including recommendations for access, utilities, and safety precautions. | Project-specific drawings, site access protocols. |
| Pre-Installation | Design Review & Verification | Review and verify the HEPA filter system design, including filter housings, ductwork, sealing mechanisms, and associated equipment. | Design verification report, confirming compliance with project specifications. | Manufacturer's design documentation, project P&IDs, architectural drawings. |
| Installation | HEPA Filter Unit Installation | Install HEPA filter units, including filter housings, pre-filters (if applicable), sealing gaskets, and any required mounting hardware. | Installation completion report, including photographic evidence. | Manufacturer's installation manual, project drawings, quality control checklists. |
| Installation | Ductwork & Connection | Connect HEPA filter units to existing or new ductwork, ensuring airtight seals and proper airflow pathways. | Leakage test reports for ductwork connections (e.g., smoke tests, pressure decay tests). | SMACNA HVAC Duct Construction Standards, project specific welding/joining procedures. |
| Installation | Ancillary Equipment Installation | Install any required ancillary equipment, such as fans, dampers, monitoring sensors, and control systems. | Installation reports for ancillary equipment. | Manufacturer's installation manuals for each piece of equipment. |
| Validation | Pre-operational Checks | Perform functional checks of all installed components to ensure proper operation and safety. | Pre-operational checklist report, signed and dated. | Manufacturer's operational manuals, project FAT (Factory Acceptance Test) reports. |
| Validation | Airflow & Pressure Measurements | Measure and record airflow rates and pressure differentials across the HEPA filters and the room/zone. | Airflow and pressure measurement report, including calibration certificates for test equipment. | ISO 14644-3: Cleanrooms and associated controlled environments — Part 3: Test methods, ASHRAE standards. |
| Validation | HEPA Filter Integrity Testing | Perform aerosol challenge testing (e.g., DOP/PAO) to verify the integrity of the HEPA filters and seals. | HEPA filter integrity test report, including scan data and acceptance criteria adherence. | IEST RP-CC001.3 (HEPA and ULPA Filter Test Procedures), IEST RP-CC007.1 (Room Air Diffuser Test Method). |
| Validation | Airborne Particle Counting | Conduct particle counts in the controlled environment to verify the achieved cleanroom classification. | Airborne particle count report, demonstrating compliance with ISO 14644-1. | ISO 14644-1: Cleanrooms and associated controlled environments — Part 1: Classification of air cleanliness. |
| Validation | Risk Assessment & Deviation Management | Document any deviations encountered during installation or validation and their impact on system performance. Conduct risk assessments as needed. | Deviation reports, risk assessment reports, CAPA (Corrective and Preventive Action) plans. | Company SOPs for deviation management, ICH Q9 Quality Risk Management. |
| Post-Validation | Final Validation Report | Compile all collected data and reports into a comprehensive validation report, including a summary of findings and a statement of compliance. | Final Validation Report, signed by authorized personnel. | Company validation master plan, regulatory agency guidelines (e.g., FDA 21 CFR Part 11). |
| Post-Validation | Training | Provide training to site personnel on the operation, maintenance, and basic troubleshooting of the HEPA filtration system. | Training completion records, training material. | Manufacturer's operation and maintenance manuals. |
Key Objectives
- To ensure the safe and efficient installation of new HEPA filtration units.
- To provide comprehensive validation support to confirm HEPA filter performance against defined acceptance criteria.
- To document all installation and validation activities for regulatory compliance and future reference.
- To minimize disruption to ongoing operations during installation and validation processes.
- To ensure compliance with applicable industry standards, regulatory guidelines, and project-specific requirements (e.g., GMP, ISO).
Service Level Agreement For Hepa Filtration Installation & Validation Support Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime expectations for the HEPA Filtration Installation & Validation Support Service provided by [Your Company Name] (hereinafter referred to as "Provider") to [Client Company Name] (hereinafter referred to as "Client"). This SLA is an integral part of the Master Service Agreement (MSA) between the Provider and the Client.
| Service Component | Severity Level | Response Time Guarantee | Resolution Target | Uptime Guarantee (for applicable systems) |
|---|---|---|---|---|
| Installation Support | Critical (System Installation Failure impacting production) | 2 Hours (from confirmed notification) | 8 Business Hours (to restore to a stable state or provide a clear remediation plan) | N/A (Installation is a project-based service) |
| Installation Support | High (Significant delay in installation schedule) | 4 Business Hours (from confirmed notification) | 1 Business Day (to provide a detailed plan to mitigate delay) | N/A (Installation is a project-based service) |
| Validation Support | Critical (Validation failure impacting product release or regulatory compliance) | 4 Hours (from confirmed notification) | 1 Business Day (to diagnose and provide a remediation plan) | N/A (Validation is a project-based service) |
| Validation Support | High (Validation process significantly delayed) | 8 Business Hours (from confirmed notification) | 2 Business Days (to identify root cause and propose corrective actions) | N/A (Validation is a project-based service) |
| Emergency Repair (System Down) | Critical (Complete HEPA system failure impacting critical process area) | 1 Hour (from confirmed notification) | 4 Business Hours (to diagnose and initiate repair) | 99.5% (for critical validated HEPA systems during operational hours) |
| Emergency Repair (System Degraded Performance) | High (Significant degradation of HEPA system performance impacting air quality) | 2 Business Hours (from confirmed notification) | 8 Business Hours (to diagnose and initiate repair) | 99.0% (for critical validated HEPA systems during operational hours) |
| Routine Maintenance | Standard (Scheduled maintenance activities) | As per agreed maintenance schedule | As per agreed maintenance schedule | N/A (Maintenance is scheduled downtime) |
| General Inquiry/Support Request | Low (Non-critical issue or request for information) | 1 Business Day (from confirmed notification) | 3 Business Days (to provide information or acknowledge status) | N/A |
Scope of Service
- Installation of new HEPA filtration systems.
- Validation of existing and newly installed HEPA filtration systems according to agreed-upon protocols (e.g., ISO 14644-3).
- Troubleshooting and repair of HEPA filtration systems.
- Preventative maintenance for HEPA filtration systems.
- On-site support during scheduled installations and validation activities.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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