PACS/RIS Migration & Integration in Angola
Engineering Excellence & Technical Support
Data migration, interoperability and workflow integration for imaging IT. High-standard technical execution following OEM protocols and local regulatory frameworks.
Robust Data Migration Framework
Successfully migrated over 10TB of historical patient imaging and clinical data from legacy PACS to a cloud-native, scalable RIS/PACS solution for a major Angolan hospital network. Employed a phased approach with data validation checkpoints and specialized ETL tools to ensure data integrity, security, and minimal downtime during transition.
Seamless RIS/PACS Interoperability
Integrated a new RIS/PACS with existing hospital information systems (HIS) and laboratory information systems (LIS) across multiple Angolan healthcare facilities. Leveraged HL7v2 and FHIR standards to achieve bidirectional data flow, enhancing workflow efficiency and providing a unified patient record view for clinicians.
Enhanced Data Security & Compliance
Implemented a comprehensive security architecture for the new RIS/PACS in Angola, adhering to international data privacy standards (e.g., HIPAA principles adapted for local regulations). This included robust access controls, encryption at rest and in transit, audit trails, and disaster recovery planning to safeguard sensitive patient information.
What Is Pacs/ris Migration & Integration In Angola?
PACS/RIS Migration & Integration in Angola refers to the process of transitioning a healthcare organization's existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, updated, or consolidated platform. This often involves the complex process of transferring large volumes of medical imaging data (DICOM files) and associated patient/radiology reports from legacy systems to the new environment, while ensuring interoperability with other critical healthcare IT systems. Integration focuses on establishing seamless data flow and communication between the new PACS/RIS and other hospital information systems such as Electronic Health Records (EHRs), Laboratory Information Systems (LIS), and billing systems. This service is crucial for enhancing data accessibility, improving workflow efficiency, ensuring data integrity and compliance, and enabling advanced diagnostic and reporting capabilities within the Angolan healthcare landscape.
| Who Needs PACS/RIS Migration & Integration? | Typical Use Cases | |||||
|---|---|---|---|---|---|---|
| Hospitals and clinics in Angola seeking to upgrade their outdated or unsupported PACS/RIS. | Consolidating multiple PACS/RIS instances from acquired facilities into a single, unified system. | Healthcare providers looking to implement a more robust and feature-rich PACS/RIS for advanced imaging analysis and reporting. | Organizations aiming to improve data sharing and collaboration between departments or with external healthcare partners. | Facilities mandated to comply with new data security, privacy, or regulatory standards (e.g., data localization requirements in Angola). | Implementing a cloud-based PACS/RIS solution for scalability and reduced on-premise infrastructure costs. | Establishing regional or national healthcare data repositories for research, public health initiatives, or disaster preparedness. |
| Enhancing diagnostic accuracy through improved image quality and advanced visualization tools. | Streamlining radiology workflows, reducing turnaround times for reports, and improving radiologist productivity. | Facilitating secure and efficient access to patient imaging studies by authorized personnel across multiple locations. | Improving patient care by ensuring timely and accurate diagnostic information is available to treating physicians. | Reducing operational costs associated with maintaining legacy systems and IT infrastructure. | Enabling better data analytics for quality improvement initiatives, research, and operational management. | Supporting telemedicine and remote diagnostic services by providing standardized access to imaging data. |
Key Components of PACS/RIS Migration & Integration
- Data Extraction & Transformation: Extracting data from legacy PACS/RIS, de-identifying if necessary, and transforming it into formats compatible with the new system.
- Data Migration: Securely transferring archived images (DICOM) and associated metadata (patient demographics, study details, reports) to the new PACS.
- System Configuration & Deployment: Installing, configuring, and deploying the new PACS/RIS software and hardware infrastructure.
- Interoperability & Integration: Establishing HL7 interfaces or FHIR resources to connect the new PACS/RIS with other EMR/EHR, LIS, and billing systems.
- Workflow Redesign: Optimizing radiology workflows to leverage the capabilities of the new system.
- User Training & Support: Providing comprehensive training to radiologists, technologists, IT staff, and administrators on the new system.
- Testing & Validation: Rigorous testing to ensure data integrity, system performance, and successful integration with existing infrastructure.
- Decommissioning of Legacy Systems: Safely archiving or disposing of old systems and data according to regulatory requirements.
Who Needs Pacs/ris Migration & Integration In Angola?
The implementation and integration of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) are crucial for modernizing healthcare in Angola. These systems are vital for efficient image management, patient data handling, and streamlined workflow within diagnostic imaging departments. The need extends beyond basic functionality, encompassing interoperability with existing hospital information systems (HIS), enhanced data security, and improved reporting capabilities. Organizations that stand to benefit most are those seeking to elevate their diagnostic imaging services, improve patient care, and comply with evolving healthcare standards.
| Department/Area | Specific Needs & Benefits of PACS/RIS Integration |
|---|---|
| Radiology Department | Digital storage and retrieval of medical images (X-ray, CT, MRI, Ultrasound). Real-time access to images for radiologists and referring physicians. Improved reporting turnaround time. Reduced reliance on physical film. Enhanced workflow efficiency for technologists. HL7 integration for seamless data exchange with RIS and HIS. |
| IT Department | Centralized data management and storage. Improved data security and backup solutions. Network infrastructure optimization for image transfer. Support for interoperability standards (DICOM, HL7). Reduced IT burden from managing disparate systems. Scalable infrastructure for future growth. |
| Referring Physicians (various specialties) | Immediate access to diagnostic images and reports from any networked workstation. Improved diagnostic accuracy through enhanced image viewing capabilities. Facilitates remote consultations and second opinions. Streamlined communication with the radiology department. Better patient management and treatment planning. |
| Administration & Management | Improved operational efficiency and cost reduction through streamlined workflows. Enhanced data analytics for operational insights and resource allocation. Improved compliance with data privacy regulations. Enhanced patient satisfaction through faster service delivery. Facilitates research and academic activities through data access. |
| Quality Assurance & Compliance | Auditable access logs for image and report viewing. Tools for quality control of images and reports. Support for regulatory compliance and accreditation requirements. Standardized reporting templates for consistency. Data for performance monitoring and improvement initiatives. |
| Oncology Departments | Precise tracking of tumor progression through serial imaging. Quantitative analysis of treatment response. Integration with treatment planning systems for radiotherapy. Improved collaboration between oncologists and radiologists. |
| Cardiology Departments | Management of cardiac imaging studies (echocardiography, cardiac CT, cardiac MRI). Enhanced visualization and analysis tools for cardiac structures and function. Integration with cardiology information systems (CIS) for comprehensive patient data. |
Target Customers and Departments in Angola:
- Hospitals (Public and Private)
- Diagnostic Imaging Centers
- Radiology Clinics
- Specialized Medical Centers (e.g., Cardiology, Oncology)
Pacs/ris Migration & Integration Process In Angola
The PACS/RIS migration and integration process in Angola involves a structured workflow to ensure a smooth transition of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) for healthcare facilities. This process is crucial for improving radiology workflow efficiency, data management, and interoperability within the Angolan healthcare landscape. The workflow begins with an initial inquiry and progresses through detailed planning, execution, and post-implementation support.
| Phase | Key Activities | Description | Stakeholders Involved | Deliverables |
|---|---|---|---|---|
| Initial contact, requirements gathering, site survey, budget estimation. | Understanding the current infrastructure, existing challenges, and specific needs of the Angolan healthcare facility regarding PACS/RIS. This includes assessing current IT infrastructure, radiology equipment, and user workflows. | Healthcare Facility (Radiology Dept., IT Dept., Administration), Vendor/Integrator. | Needs assessment report, preliminary scope of work. |
| Developing a detailed proposal, pricing, and contract terms. | Presenting a tailored solution based on the needs assessment. This phase involves defining project timelines, service level agreements (SLAs), payment schedules, and legal aspects. | Vendor/Integrator, Healthcare Facility. | Approved proposal, signed contract. |
| Detailed system architecture design, workflow mapping, data migration strategy, risk assessment. | Developing the comprehensive blueprint for the new PACS/RIS, including how it will integrate with existing HIS, EMR, and other hospital systems. Planning for potential data loss prevention and security protocols. | Vendor/Integrator (Technical Team, Project Managers), Healthcare Facility (IT, Radiology). | System design document, detailed project plan, data migration plan, risk management plan. |
| Ordering and acquiring necessary hardware (servers, workstations, storage) and software licenses. | Ensuring all components are procured according to specifications and within the project timeline. This might involve dealing with import regulations in Angola. | Vendor/Integrator, Healthcare Facility (Procurement Dept.). | Procured hardware and software. |
| Setting up servers, installing software, configuring network settings, and user access. | Physically installing and configuring the PACS/RIS solution on-site or in a cloud environment, ensuring it meets the designed specifications and security requirements. | Vendor/Integrator (Technical Team), Healthcare Facility (IT Support). | Installed and configured PACS/RIS environment. |
| Extracting, transforming, and loading legacy PACS/RIS data into the new system. | Carefully transferring historical patient imaging data and radiology reports from the old system to the new one, ensuring data integrity and accessibility. This is often a critical and complex step. | Vendor/Integrator (Data Migration Specialists), Healthcare Facility (Radiology Staff). | Migrated data, data validation reports. |
| Connecting PACS/RIS with HIS, EMR, billing systems, and other relevant hospital software. | Establishing seamless data flow and interoperability between the new PACS/RIS and other critical healthcare IT systems within the Angolan facility to create a unified patient record. | Vendor/Integrator (Integration Specialists), Healthcare Facility (IT Team). | Integrated systems, interface validation reports. |
| Training radiologists, technicians, and administrative staff on the new system. | Providing comprehensive training programs to ensure all users are proficient in operating the new PACS/RIS, understanding its features, and adhering to new workflows. | Vendor/Integrator (Trainers), Healthcare Facility (End Users). | Trained staff, training materials. |
| Performing functional, performance, and user acceptance testing. | Thoroughly testing all aspects of the system to identify and resolve any bugs or issues before go-live. This includes verifying data accuracy, system performance, and adherence to requirements. | Vendor/Integrator, Healthcare Facility (Testing Team, Key Users). | Test results, defect logs, user acceptance sign-off. |
| Launching the new PACS/RIS into production. | The official transition to the new system. This phase requires close monitoring and immediate support to address any unforeseen issues that arise in a live environment. | Vendor/Integrator, Healthcare Facility (All Departments). | Live PACS/RIS system. |
| Ongoing technical support, system monitoring, performance tuning, and user feedback incorporation. | Providing continuous support, addressing any post-launch issues, and working with the facility to optimize the system's performance and adapt to evolving needs in Angola. | Vendor/Integrator, Healthcare Facility (IT Support, Users). | Resolved issues, performance reports, system updates, ongoing support plan. |
PACS/RIS Migration & Integration Workflow in Angola
- Inquiry & Needs Assessment
- Proposal & Contract Negotiation
- System Design & Planning
- Hardware & Software Procurement
- Installation & Configuration
- Data Migration
- Integration with Existing Systems
- User Training
- Testing & Validation
- Go-Live
- Post-Implementation Support & Optimization
Pacs/ris Migration & Integration Cost In Angola
The migration and integration of Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) in Angola involves several critical pricing factors. These costs are influenced by the complexity of the existing infrastructure, the size and scope of the healthcare facilities, the chosen vendor, the level of customization required, and ongoing support and maintenance agreements. Angolan Kwanzas (AOA) are the local currency for these transactions, though international vendors might quote in USD or EUR, requiring conversion at the prevailing exchange rate. It's crucial to obtain detailed quotes from multiple vendors, clearly outlining all inclusions and exclusions, to ensure accurate budgeting.
| Cost Category | Estimated Range (AOA) | Notes |
|---|---|---|
| Software Licensing (perpetual, for small to medium facilities) | 5,000,000 - 25,000,000 AOA | Highly variable based on vendor and modules. Subscription models may differ. |
| Hardware (Servers, Storage, Networking) | 7,000,000 - 30,000,000 AOA | Depends on scale of operation and existing infrastructure. |
| Implementation & Configuration (Vendor Services) | 10,000,000 - 50,000,000 AOA | Includes project management, installation, and basic setup. |
| Data Migration Services | 3,000,000 - 20,000,000 AOA | Dependent on data volume, complexity, and quality. |
| Training (User & Technical) | 2,000,000 - 10,000,000 AOA | Covers training for all user groups. |
| Ongoing Support & Maintenance (Annual) | 2,000,000 - 15,000,000 AOA | Typically 15-25% of initial software licensing cost. |
| Customization & Integration (with HMS/EHR) | 5,000,000 - 30,000,000+ AOA | Significant variability based on integration complexity. |
| Total Estimated Project Cost (Small to Medium Facility) | 20,000,000 - 150,000,000+ AOA | This is a broad estimate. Larger, more complex projects will be significantly higher. |
Key Pricing Factors for PACS/RIS Migration & Integration in Angola
- System Scope & Complexity: The number of imaging modalities to be integrated (X-ray, CT, MRI, Ultrasound, etc.), the volume of existing patient data to be migrated, and the number of user workstations will significantly impact costs.
- Vendor Choice: International PACS/RIS vendors often have higher upfront costs due to licensing, expertise, and global support models. Local or regional vendors might offer more competitive pricing but could have limitations in terms of advanced features or support scalability.
- Customization & Integration: The need for custom workflows, integration with existing hospital management systems (HMS) or electronic health records (EHRs), and specific reporting requirements will add to the overall expense.
- Hardware & Infrastructure: The cost of new servers, storage solutions, network upgrades, and potentially new workstations or viewing stations must be factored in.
- Software Licensing: This includes the perpetual or subscription-based costs for the PACS and RIS software itself, as well as any necessary add-on modules (e.g., advanced visualization, AI tools).
- Implementation & Training: This covers the vendor's professional services for installation, configuration, data migration, and comprehensive training for radiologists, technicians, IT staff, and administrative personnel.
- Data Migration: The complexity and volume of historical data to be migrated from legacy systems will dictate the effort and cost. This often involves data cleansing and validation.
- Support & Maintenance: Annual or ongoing support contracts are essential for software updates, technical assistance, and hardware maintenance. These can be a significant recurring cost.
- Contingency & unforeseen costs: It is prudent to include a contingency buffer for unexpected issues that may arise during the migration and integration process.
- Exchange Rate Fluctuations: As many vendors might quote in foreign currencies, fluctuations in the AOA exchange rate can impact the final cost in local currency.
Affordable Pacs/ris Migration & Integration Options
Migrating and integrating Picture Archiving and Communication Systems (PACS) and Radiology Information Systems (RIS) can be a significant undertaking for healthcare organizations. However, several affordable options and strategic approaches exist to manage costs effectively while ensuring a smooth transition and maximizing value. This document explores various PACS/RIS migration and integration options, focusing on value bundles and cost-saving strategies. We'll also discuss key considerations for a successful and economical implementation.
| Value Bundle Components | Description | Cost-Saving Benefit |
|---|---|---|
| Core PACS & RIS Software (Subscription) | Includes the essential functionalities for image archiving, retrieval, reporting, scheduling, and patient management. | Reduces upfront capital expenditure; predictable monthly/annual operational costs. |
| Cloud Hosting & Infrastructure | Provides secure and scalable data storage and processing in the cloud, eliminating the need for on-premises servers and maintenance. | Eliminates hardware purchase, maintenance, and IT staff overhead. |
| Standard Integration Services | Includes pre-configured interfaces for common EMR/EHR systems and other hospital IT applications, adhering to HL7 and DICOM standards. | Reduces custom integration development costs and time. |
| Initial Data Migration (Standard Volume) | Assists with transferring existing imaging studies and patient data from legacy systems to the new platform. | Reduces the need for specialized internal IT resources for data migration. |
| User Training & Support (Tiered) | Provides initial training for end-users and ongoing technical support. Often offered in different tiers with varying levels of service. | Improves user adoption and reduces costly errors and support escalations. |
| Basic Reporting & Analytics | Offers pre-built reports on key radiology metrics, such as turnaround times, study volumes, and equipment utilization. | Provides actionable insights without requiring custom report development. |
| Security & Compliance Features | Includes built-in security measures, audit trails, and features to support HIPAA and other regulatory compliance. | Reduces the risk of costly data breaches and compliance fines. |
Key Strategies for Affordable PACS/RIS Migration & Integration
- Phased Implementation: Break down the migration into manageable stages, prioritizing critical functionalities and departments to reduce upfront costs and disruption.
- Cloud-Based Solutions (SaaS): Leverage Software-as-a-Service models to eliminate the need for significant on-premises hardware and reduce IT infrastructure management overhead.
- Open-Source or Interoperable Solutions: Explore open-source PACS/RIS components or systems designed with strong interoperability standards (like HL7 and DICOM) to minimize vendor lock-in and facilitate integration with existing systems.
- Consolidation of Existing Systems: If multiple legacy PACS/RIS exist, consider consolidating them into a single, unified platform to streamline workflows and reduce maintenance costs.
- Leveraging Existing Infrastructure: Maximize the use of your current network, storage, and computing resources where feasible to reduce the need for new capital expenditures.
- Careful Vendor Selection: Thoroughly vet vendors based on total cost of ownership (TCO), including licensing, implementation, training, support, and future upgrade costs.
- Negotiation and Bundling: Actively negotiate pricing and explore bundled packages that offer discounts for combining PACS, RIS, and other related services.
- Training and Change Management: Invest in comprehensive user training and robust change management to ensure adoption and reduce post-implementation support issues.
- Data Archiving and Cleanup: Before migration, archive or purge unnecessary historical data to reduce storage requirements and migration time, thereby lowering costs.
Verified Providers In Angola
In Angola, ensuring you receive care from verified healthcare providers is paramount. Franance Health stands out as a premier platform for identifying and accessing these trusted professionals. Our rigorous credentialing process means that every provider listed on Franance Health has undergone thorough verification, ensuring their qualifications, licenses, and professional standing meet the highest standards. This commitment to verification offers patients peace of mind and guarantees a higher quality of care. Choosing a Franance Health-verified provider means opting for expertise, reliability, and a secure healthcare experience.
| Credential Type | Verification Process | Impact on Patient Care |
|---|---|---|
| Medical Licenses | Cross-referenced with Angolan Ministry of Health and relevant professional bodies. | Ensures providers are legally authorized to practice and adhere to professional standards. |
| Educational Qualifications | Verification of degrees and certifications from accredited institutions. | Guarantees a strong foundation of medical knowledge and expertise. |
| Specialty Certifications | Confirmation of specialized training and board certifications. | Identifies experts in specific medical fields for targeted and effective treatment. |
| Professional Standing & Ethics | Background checks and review of any disciplinary actions or complaints. | Promotes a safe and ethical healthcare environment, protecting patients from malpractice or misconduct. |
| Continuing Medical Education (CME) | Confirmation of ongoing professional development and adherence to modern medical practices. | Ensures providers stay updated with the latest advancements and treatment protocols. |
Why Franance Health Verified Providers Are the Best Choice:
- Unwavering Commitment to Patient Safety: Our stringent vetting process prioritizes your well-being above all else.
- Access to Qualified Professionals: We connect you with licensed and accredited doctors, specialists, and healthcare institutions.
- Transparent and Reliable Information: All provider credentials are independently verified, ensuring you have accurate and trustworthy information.
- Streamlined Healthcare Navigation: Easily find and book appointments with the best healthcare professionals in Angola.
- Peace of Mind: Knowing your provider is verified by Franance Health eliminates the guesswork and anxiety associated with choosing healthcare.
Scope Of Work For Pacs/ris Migration & Integration
This Scope of Work (SOW) outlines the requirements for the migration and integration of the existing Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) to a new, unified platform. The objective is to ensure a seamless transition, minimize downtime, and enhance the overall efficiency and accessibility of radiological imaging and reporting. This document details the technical deliverables, standard specifications, and project phases involved in achieving these goals.
| Technical Deliverable | Description | Standard Specifications/Requirements |
|---|---|---|
| PACS/RIS Architecture Design Document | Comprehensive documentation of the new PACS/RIS architecture, including hardware, software, network, and security components. This document will serve as the blueprint for the entire migration and integration process. | Must adhere to DICOM Standards (DICOM Part 10, Part 11, etc.), HL7 standards for interoperability, IHE profiles (e.g., SWF, PIX, PDQ, XDS), and relevant cybersecurity frameworks (e.g., HIPAA, GDPR, NIST). |
| Data Migration Strategy and Plan | Detailed plan outlining the methodology, tools, and timeline for migrating all historical imaging studies (DICOM objects) and associated RIS data (patient demographics, study information, reports) from the legacy systems to the new platform. Includes data validation and integrity checks. | Data integrity: <0.01% error rate. Data completeness: 100% of identified studies. Migration speed: Must be defined based on data volume and acceptable downtime. Data security during migration: Encryption in transit and at rest. |
| System Integration Specification | Document detailing the integration points between the new PACS/RIS and other existing hospital systems, such as Electronic Health Records (EHR), Laboratory Information Systems (LIS), and billing systems. Includes interface specifications for data exchange. | Must utilize standard interoperability protocols like HL7 (v2.x, FHIR), DICOM, and potentially APIs. Define specific message types, segments, and data fields for each interface. Compliance with security standards for inter-system communication. |
| User Interface (UI) and User Experience (UX) Design Specifications | Documentation outlining the design principles, wireframes, and mockups for the new PACS/RIS user interfaces. Focus on intuitive navigation, efficient workflows, and accessibility for various user roles (radiologists, technologists, referring physicians). | Adherence to web accessibility standards (WCAG 2.1 AA). Responsive design for various devices. Customizable user profiles and workflows. Intuitive search and retrieval mechanisms. |
| Data Archiving and Retrieval Strategy | Plan for long-term archiving of imaging studies and associated data, including storage media, retention policies, and retrieval mechanisms. This ensures compliance with regulatory requirements and accessibility for future use. | Compliance with medical record retention laws. Cost-effective storage solutions (e.g., cloud, on-premise, hybrid). Fast retrieval times for active studies (<5 seconds). Secure and auditable access logs. |
| Security and Access Control Plan | Detailed plan for implementing robust security measures, including user authentication, authorization, role-based access control (RBAC), audit trails, and data encryption, to protect patient data and comply with privacy regulations. | Implementation of multi-factor authentication (MFA). Granular RBAC. Comprehensive audit logging of all system access and actions. Encryption of sensitive data in transit (TLS 1.2+) and at rest (AES-256). Regular security vulnerability assessments. |
| Disaster Recovery (DR) and Business Continuity Plan (BCP) | Document outlining the strategies and procedures for recovering the PACS/RIS system in the event of a disaster, ensuring minimal data loss and continued operational capability. Includes backup and recovery procedures. | Recovery Time Objective (RTO) and Recovery Point Objective (RPO) defined and achievable. Regular DR testing. Offsite data backups. Redundant infrastructure where critical. |
| Training Materials and Plan | Development of comprehensive training materials (user manuals, quick reference guides, video tutorials) and a training plan for all end-users to ensure proficiency with the new PACS/RIS. | Materials tailored to different user roles. Hands-on training sessions. Competency assessments. Ongoing training support. |
| System Performance and Scalability Report | Documentation of the expected system performance, including image loading times, query response times, and concurrent user handling. Includes plans for future scalability to accommodate growing data volumes and user bases. | Defined performance benchmarks for key operations. Capacity planning for future growth (e.g., 20% per year). Load testing results. |
| Integration Testing and Validation Reports | Comprehensive reports detailing the results of all integration testing between the new PACS/RIS and other systems, demonstrating successful data exchange and workflow continuity. | Traceability of test cases to integration specifications. Defect tracking and resolution. User Acceptance Testing (UAT) sign-off. |
| Migration Validation and Acceptance Reports | Reports confirming the successful migration of all historical data, including validation of data integrity, completeness, and accessibility in the new system. Includes end-user acceptance. | Data reconciliation reports. Visual verification of migrated studies. UAT sign-off for migrated data. |
Project Phases and Key Activities
- Phase 1: Planning and Design
- Phase 2: Data Migration
- Phase 3: System Integration
- Phase 4: Testing and Validation
- Phase 5: Deployment and Go-Live
- Phase 6: Post-Implementation Support and Training
Service Level Agreement For Pacs/ris Migration & Integration
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the PACS/RIS Migration & Integration project. It defines the commitment of the service provider to ensure the successful and continuous operation of the Picture Archiving and Communication System (PACS) and Radiology Information System (RIS) during and after the migration and integration process.
| Service Area | Uptime Guarantee | Response Time (Critical) | Response Time (Non-Critical) | Resolution Target (Critical) | Resolution Target (Non-Critical) |
|---|---|---|---|---|---|
| PACS/RIS System Availability | 99.9% during business hours (8 AM - 6 PM, Mon-Fri excluding holidays) | 15 minutes | 2 business hours | 4 business hours | 3 business days |
| Integration Services (e.g., HL7 feeds, modality connections) | 99.5% (overall system uptime applies) | 30 minutes | 4 business hours | 8 business hours | 5 business days |
| Data Migration Completion | N/A (Project milestone) | N/A | N/A | As per project plan | As per project plan |
| System Performance (Image Load Times, Query Speeds) | Maintained within acceptable benchmarks | 1 hour | 4 business hours | 4 business hours | 3 business days |
Key Service Areas
- System Uptime
- Response Times for Critical Issues
- Response Times for Non-Critical Issues
- System Maintenance and Scheduled Downtime
- Data Integrity and Backup
Frequently Asked Questions
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