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Verified Service Provider in Algeria
PACS Installation & Configuration Service in Algeria
Engineering Excellence & Technical Support
PACS Installation & Configuration Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Expert PACS Deployment & Integration
Our certified engineers specialize in seamless PACS installation and configuration across Algeria. We ensure robust integration with existing HIS/RIS systems, optimizing data flow and accessibility for your healthcare facilities.
Secure Data Management & Compliance
We implement industry-leading security protocols and ensure strict adherence to Algerian healthcare data privacy regulations during PACS setup. Protect your sensitive patient images with our robust, compliant solutions.
Tailored Workflow Optimization
Leveraging extensive experience in Algerian healthcare environments, we customize PACS configurations to match your specific clinical workflows. From image acquisition to reporting, we enhance efficiency and reduce turnaround times.
What Is Pacs Installation & Configuration Service In Algeria?
PACS (Picture Archiving and Communication System) Installation & Configuration Service in Algeria refers to the specialized IT service dedicated to the deployment, setup, and optimization of PACS software and hardware within healthcare facilities in Algeria. This service ensures that medical imaging data, generated from various modalities (e.g., X-ray, CT, MRI, Ultrasound), is efficiently acquired, stored, retrieved, displayed, and managed. It encompasses the entire lifecycle of PACS implementation, from initial planning and procurement to system integration, user training, and ongoing maintenance. The service leverages IT infrastructure, networking protocols (such as DICOM and HL7), database management, and cybersecurity best practices to create a robust and compliant medical imaging ecosystem.
| Who Needs PACS Installation & Configuration Service? | Typical Use Cases | ||||||
|---|---|---|---|---|---|---|---|
| Hospitals (Public & Private): Centralized management of imaging studies across multiple departments and potentially multiple sites. | Radiology Clinics & Imaging Centers: Streamlining workflow from image acquisition to report generation and archiving. | Diagnostic Laboratories: Integrating imaging data with laboratory results for comprehensive patient analysis. | Research Institutions: Enabling efficient access to large imaging datasets for research purposes. | Government Health Agencies: Potentially for managing imaging data in public health initiatives or epidemiological studies. | Medical Schools & Universities: Facilitating teaching and training in radiology and medical imaging. | ||
| Deployment of a new PACS system: Replacing an outdated system or implementing PACS for the first time. | Expansion of existing PACS: Adding new modalities, user workstations, or storage capacity. | Integration of new imaging equipment: Connecting newly acquired CT scanners, MRI machines, etc., to the PACS. | Upgrade of PACS software or hardware: Migrating to a newer version of the PACS or upgrading storage infrastructure. | Interoperability projects: Connecting PACS with HIS/RIS or other healthcare IT systems. | Data center migration or consolidation: Moving PACS infrastructure to a new or centralized location. | Disaster recovery and business continuity planning: Implementing robust backup and recovery solutions for imaging data. | Compliance audits and remediation: Ensuring the PACS environment meets regulatory requirements (e.g., data retention, security standards). |
Key Components of PACS Installation & Configuration Service:
- System Design & Architecture: Defining the optimal PACS infrastructure based on the facility's needs, including server capacity, storage solutions (on-premise, cloud, hybrid), network bandwidth, and modality integration strategies.
- Hardware Procurement & Deployment: Sourcing and installing necessary hardware, such as PACS servers, storage arrays, high-resolution medical displays, workstations, and network devices.
- Software Installation & Licensing: Deploying the PACS software, establishing database connections, configuring user roles and permissions, and managing software licenses.
- Modality Integration: Connecting imaging modalities (CT scanners, MRI machines, X-ray machines, etc.) to the PACS using DICOM standards, ensuring seamless image transfer and metadata capture.
- RIS/HIS Integration: Integrating the PACS with Radiology Information Systems (RIS) and Hospital Information Systems (HIS) using HL7 and other interoperability standards for streamlined workflow management and patient data synchronization.
- User Interface Configuration & Customization: Tailoring the PACS viewer and interface to meet specific departmental or user requirements for efficient image review and interpretation.
- Data Migration: Planning and executing the secure migration of legacy imaging data from existing archives to the new PACS.
- Network Configuration & Optimization: Ensuring high-speed, reliable network connectivity for image transfer and access, often involving dedicated network segments and QoS (Quality of Service) configurations.
- Security Implementation & Compliance: Implementing robust cybersecurity measures, including access controls, encryption, audit trails, and adherence to Algerian healthcare data privacy regulations.
- Testing & Quality Assurance: Conducting comprehensive testing to validate system functionality, data integrity, and performance before go-live.
- User Training & Support: Providing comprehensive training to radiologists, technicians, IT staff, and other end-users on system operation, troubleshooting, and best practices.
- Post-Implementation Support & Maintenance: Offering ongoing technical support, software updates, system monitoring, and performance tuning.
Who Needs Pacs Installation & Configuration Service In Algeria?
PACS (Picture Archiving and Communication System) installation and configuration services are crucial for a wide range of healthcare organizations in Algeria that generate and manage medical imaging data. These services ensure that imaging departments can efficiently store, retrieve, view, and share diagnostic images, improving diagnostic accuracy, workflow efficiency, and patient care. Without proper PACS implementation and ongoing support, these organizations risk data loss, inefficient workflows, and delays in patient treatment. The target customers in Algeria are diverse, spanning both public and private healthcare sectors, and the specific needs often vary by the size and specialization of the institution.
| Customer Type | Relevant Departments | Key Needs/Services |
|---|---|---|
| Hospitals (Public & Private) | Radiology Department, Cardiology, Neurology, Oncology, Surgery, Emergency Department, Pathology, Medical Archives. | Integration with existing HIS/EMR systems, multi-modality support (X-ray, CT, MRI, Ultrasound, Nuclear Medicine), secure data storage and retrieval, remote access for specialists, DICOM conformance, disaster recovery planning, user training, ongoing technical support and maintenance. |
| Medical Imaging Centers/Radiology Clinics | Radiology Department, Operations/Administration. | High-volume image acquisition and storage, efficient workflow management for reporting, reliable image sharing with referring physicians, compliance with local regulations, scalable solutions for growing patient numbers, remote reporting capabilities. |
| Poly-clinics and Large Medical Groups | Radiology Department, various clinical specialties (e.g., Cardiology, Gastroenterology), IT Department, Administration. | Centralized image management across multiple locations, seamless data flow between departments, interoperability with diverse imaging equipment, patient data security and privacy, cost-effective solutions, user-friendly interfaces for non-radiology staff. |
| Research Institutions & Universities | Radiology/Imaging Research Labs, Medical Education Departments, Clinical Trial Coordinators. | Advanced image analysis tools, integration with research databases, anonymization of images for research, long-term archiving for longitudinal studies, support for novel imaging techniques, training for researchers and students. |
| Specialized Healthcare Facilities | Specific clinical departments (e.g., Cardiology, Oncology), Radiology Department. | PACS tailored to specific imaging modalities and clinical workflows, advanced visualization tools for specialized diagnoses, integration with specialized reporting templates, efficient access to historical patient imaging for treatment monitoring. |
Target Customers for PACS Installation & Configuration in Algeria:
- Hospitals (Public and Private): This is the primary customer base, ranging from large university hospitals to smaller general or specialized hospitals.
- Medical Imaging Centers/Radiology Clinics: Standalone or group practices dedicated to diagnostic imaging services.
- Poly-clinics and Large Medical Groups: Organizations offering a comprehensive range of medical services under one roof.
- Research Institutions and Universities with Medical Departments: For research purposes, educational training, and clinical trials involving medical imaging.
- Specialized Healthcare Facilities: Such as cardiology centers, neurology clinics, oncology centers, and orthopedic hospitals that rely heavily on specific imaging modalities.
Pacs Installation & Configuration Service Process In Algeria
This document outlines the typical workflow for PACS (Picture Archiving and Communication System) installation and configuration services in Algeria, from the initial client inquiry to the final execution and handover. The process is designed to ensure a smooth, efficient, and successful implementation of PACS solutions tailored to the specific needs of healthcare facilities in Algeria.
| Phase | Key Activities | Deliverables |
|---|---|---|
| Inquiry & Initial Consultation | Needs assessment, site survey, proposal generation | Detailed proposal, cost estimate |
| Planning & Design | System design, integration planning, procurement, kick-off meeting | System design document, project plan, signed contract |
| Installation & Configuration | Hardware/software installation, integration, user setup | Configured PACS system, integrated modalities and HIS/EMR |
| Testing & Validation | Unit, integration, UAT, performance, security testing | Test reports, bug resolution, validated system |
| Training & Go-Live | End-user & administrator training, go-live support | Trained users, live PACS system |
| Post-Implementation & Maintenance | Monitoring, backups, updates, ongoing support | Stable PACS system, ongoing support services, maintenance reports |
PACS Installation & Configuration Service Process in Algeria
- {"steps":["Client Inquiry: The healthcare facility contacts the PACS service provider with a request for PACS installation and configuration.","Initial Needs Assessment: The provider conducts an initial consultation to understand the client's current infrastructure, imaging modalities, IT environment, and specific PACS requirements (e.g., storage capacity, user roles, integration needs).","Site Survey (if necessary): A physical site visit may be scheduled to assess the existing network, server room conditions, power availability, and any potential physical constraints.","Proposal Generation: Based on the initial assessment, the provider prepares a detailed proposal outlining the scope of work, recommended PACS solution, hardware/software requirements, project timeline, and cost estimates."],"title":"Phase 1: Inquiry & Initial Consultation"}
- {"steps":["Contract & Agreement: Upon acceptance of the proposal, a formal contract is signed, outlining terms, deliverables, and responsibilities.","Detailed System Design: A comprehensive design of the PACS infrastructure is developed, including server specifications, network topology, database configuration, storage architecture, and user access controls.","Integration Planning: Strategies for integrating the PACS with existing hospital information systems (HIS), electronic medical records (EMR), and imaging modalities (e.g., X-ray, CT, MRI) are finalized.","Hardware & Software Procurement: All necessary hardware (servers, storage devices, workstations, network equipment) and software licenses are procured.","Project Kick-off Meeting: A formal kick-off meeting is held with key stakeholders from both the client and provider teams to align on project goals, communication protocols, and responsibilities."],"title":"Phase 2: Planning & Design"}
- {"steps":["Hardware Installation: Servers, storage, and network devices are installed and configured according to the design specifications.","Software Installation: The PACS software and any required middleware are installed on the designated servers and workstations.","Database Setup & Configuration: The PACS database is created, configured, and optimized for performance.","Network Configuration: Network connectivity is established and tested, ensuring seamless communication between PACS components and imaging modalities.","Modality Integration: DICOM (Digital Imaging and Communications in Medicine) communication is configured and tested with all relevant imaging equipment.","HIS/EMR Integration: Interfaces are developed and tested to ensure data exchange between the PACS and other hospital systems.","User Account & Role Configuration: User accounts are created, and access privileges are defined based on roles and responsibilities.","Workstation Configuration: PACS client software is installed and configured on end-user workstations, ensuring optimal display and performance."],"title":"Phase 3: Installation & Configuration"}
- {"steps":["Unit Testing: Individual components of the PACS are tested to ensure functionality.","Integration Testing: The seamless operation of integrated systems (PACS with modalities, HIS, EMR) is validated.","User Acceptance Testing (UAT): Key end-users from the healthcare facility test the system thoroughly to ensure it meets their operational requirements and expectations.","Performance Testing: The system's performance under various load conditions is evaluated to ensure responsiveness and stability.","Security Testing: Security protocols and access controls are tested to ensure data confidentiality and integrity.","Defect Resolution: Any identified issues or defects are addressed and re-tested until satisfactory resolution."],"title":"Phase 4: Testing & Validation"}
- {"steps":["End-User Training: Comprehensive training sessions are conducted for radiologists, technicians, and other relevant staff on how to effectively use the PACS system.","Administrator Training: IT administrators receive specialized training on system management, maintenance, and troubleshooting.","Go-Live Preparation: Final checks and readiness assessments are performed before the system is officially put into production.","Go-Live: The PACS system is activated and becomes operational for daily use.","Post-Go-Live Support: Initial intensive support is provided to address any immediate user queries or issues."],"title":"Phase 5: Training & Go-Live"}
- {"steps":["System Monitoring: Continuous monitoring of the PACS system's performance, storage, and availability is conducted.","Regular Backups & Disaster Recovery: Backup procedures are implemented and tested regularly to ensure data recovery in case of unforeseen events.","Software Updates & Patches: Periodic software updates and security patches are applied to maintain system integrity and functionality.","Ongoing Technical Support: Technical support is provided to address ongoing user issues, system errors, and performance optimization.","System Audits & Optimization: Periodic audits of the system are conducted to identify areas for improvement and optimize performance.","Documentation & Handover: Final project documentation, including system manuals and configuration details, is provided to the client."],"title":"Phase 6: Post-Implementation & Maintenance"}
Pacs Installation & Configuration Service Cost In Algeria
Installing and configuring a Picture Archiving and Communication System (PACS) is a critical step for modern healthcare facilities in Algeria. The cost of this service is influenced by several factors, leading to a range of pricing. Understanding these factors is essential for accurate budgeting. The primary considerations include the size and complexity of the healthcare facility, the number of imaging modalities to be integrated, the required storage capacity, the level of customization needed for the software, and the ongoing support and maintenance agreements. Algerian market pricing is typically discussed in Algerian Dinars (DZD).
| Service Component | Estimated Cost Range (DZD - Algerian Dinar) | Notes |
|---|---|---|
| Initial Consultation & Needs Assessment | 50,000 - 200,000 DZD | Varies based on the depth of analysis required. |
| Software Licensing (PACS & RIS) | 500,000 - 5,000,000+ DZD | Highly dependent on the vendor, features, and number of users/modalities. Can be a one-time purchase or annual subscription. |
| Hardware (Servers, Storage, Workstations) | 1,000,000 - 10,000,000+ DZD | Scales with storage needs and the number of concurrent users/terminals. |
| Installation & Basic Configuration | 300,000 - 1,500,000 DZD | Covers standard setup and integration of core modalities. |
| Advanced Configuration & Customization | 200,000 - 1,000,000+ DZD | For specific workflow adaptations, reporting needs, or integration with other systems. |
| Data Migration (if applicable) | 100,000 - 500,000 DZD | Cost depends on the volume and complexity of existing data. |
| User Training (per session/group) | 50,000 - 250,000 DZD | Covers training for radiologists, technicians, and administrative staff. |
| Annual Maintenance & Support Agreement | 10-20% of Software & Hardware Cost Annually | Essential for updates, bug fixes, and technical assistance. |
| Total Estimated Project Cost (Small Clinic to Medium Hospital) | 2,000,000 - 15,000,000+ DZD | This is a broad range; specific quotes are necessary. |
Key Pricing Factors for PACS Installation & Configuration in Algeria
- Facility Size & Complexity: Larger hospitals with multiple departments and specialized imaging units will incur higher costs due to the increased scope of work.
- Number of Imaging Modalities: Integrating more X-ray, CT, MRI, Ultrasound, and other imaging devices requires more effort and potentially more complex software interfaces.
- Storage Requirements: The volume of images to be stored directly impacts hardware and software licensing costs. Higher resolution images and longer retention periods demand more storage.
- Software Customization & Features: Bespoke configurations, specific workflow integrations, advanced reporting tools, or specialized modules will increase the price.
- Hardware Costs: While the service is about installation and configuration, it often includes the cost of servers, workstations, network infrastructure, and storage devices if not provided by the client.
- Vendor Expertise & Reputation: Established vendors with a proven track record and specialized expertise may command higher prices.
- Training & Support: The level and duration of user training and ongoing technical support significantly influence the overall cost.
- Integration with Existing Systems: Connecting the PACS with existing Electronic Health Records (EHR) or Hospital Information Systems (HIS) can add complexity and cost.
- On-site vs. Remote Services: While initial setup is often on-site, ongoing support might be a mix, impacting travel and logistical costs.
Affordable Pacs Installation & Configuration Service Options
Implementing a Picture Archiving and Communication System (PACS) is a crucial step for any healthcare facility looking to streamline imaging workflows, improve diagnostic accuracy, and ensure efficient data management. However, the cost of PACS installation and configuration can be a significant barrier. This service aims to provide affordable PACS solutions by offering flexible value bundles and implementing effective cost-saving strategies. We understand that every facility has unique needs and budgets, and our goal is to deliver a robust and reliable PACS that meets your requirements without breaking the bank.
| Value Bundle Name | Description | Target Audience | Estimated Price Range (USD) | Cost-Saving Strategies Incorporated |
|---|---|---|---|---|
| Essentials PACS Bundle | Core PACS functionality for basic imaging management, including viewing, storage, and basic reporting. | Small clinics, private practices with limited imaging volume. | $5,000 - $15,000 | Utilizes open-source PACS software, refurbished server hardware, basic network setup. |
| Standard PACS Bundle | Comprehensive PACS solution with advanced viewing tools, multi-modality support, and enhanced user management. | Medium-sized clinics, outpatient imaging centers, hospital departments. | $15,000 - $35,000 | Leverages cost-effective commercial PACS software, optimized hardware configurations, standardized network architecture, phased implementation. |
| Advanced PACS Bundle | Full-featured PACS with integrated RIS, advanced analytics, DICOM routing capabilities, and robust security features. | Larger hospitals, multi-site imaging facilities, facilities with complex workflow needs. | $35,000+ | Negotiated software licensing, bulk hardware purchasing, cloud-based storage options, remote configuration and support. |
| Custom PACS Solution | Tailored PACS implementation to meet highly specific or unique requirements. Pricing varies based on scope. | Any size facility with specialized needs. | Custom Quote | Flexible hardware choices, phased deployment, focus on essential features first, integration of existing infrastructure. |
Key Features of Affordable PACS Installation & Configuration Services
- Needs Assessment & System Design
- Hardware & Software Sourcing (New & Refurbished Options)
- Network Infrastructure Planning & Implementation
- PACS Server & Workstation Installation
- Image Acquisition & DICOM Conformance
- User Training & Support
- Integration with existing EMR/EHR systems
- Data Migration & Archiving Solutions
- Ongoing Maintenance & Support Packages
Verified Providers In Algeria
In Algeria's evolving healthcare landscape, identifying truly verified and reputable medical service providers is paramount. Franance Health stands out as a leading entity, rigorously vetting and certifying healthcare professionals and facilities to ensure the highest standards of care. This certification process is not merely a formality; it's a comprehensive evaluation designed to guarantee patient safety, ethical practices, and clinical excellence. By choosing Franance Health-verified providers, individuals are opting for a level of assurance that translates to peace of mind and confidence in their medical journey.
| Aspect of Verification | What it Means for Patients | Franance Health's Role |
|---|---|---|
| Licensing and Accreditation Check | Confirms that the provider is legally authorized to practice and meets national/international standards. | Franance Health verifies the validity and currency of all required licenses and accreditations. |
| Professional Experience and Qualifications | Ensures the provider has the necessary education, training, and practical experience for their specialty. | Franance Health meticulously reviews academic records, certifications, and documented work history. |
| Patient Feedback and Reviews (where applicable) | Offers insights into the provider's patient care approach and satisfaction levels. | Franance Health may incorporate aggregated, anonymized patient feedback into its assessment criteria. |
| Adherence to Best Practices and Protocols | Guarantees that the provider follows established, evidence-based medical procedures and safety measures. | Franance Health assesses the provider's operational protocols and commitment to continuous improvement. |
| Ethical Conduct and Professionalism | Ensures the provider operates with integrity, respect, and a patient-centered approach. | Franance Health evaluates professional conduct and adherence to ethical codes of medicine. |
Why Franance Health Credentials Represent the Best Choice:
- Rigorous Vetting Process: Franance Health employs a multi-faceted verification system that scrutinizes credentials, experience, licensing, and adherence to ethical guidelines.
- Commitment to Quality: Certified providers demonstrate a consistent dedication to maintaining and exceeding established benchmarks for medical care and patient outcomes.
- Patient Safety Focus: The verification process prioritizes patient safety through checks on protocols, hygiene standards, and the use of up-to-date medical technologies.
- Ethical Practice Assurance: Franance Health ensures that its certified providers operate with the utmost integrity and adhere to a strict code of medical ethics.
- Enhanced Trust and Transparency: The Franance Health badge provides a clear indicator of reliability, fostering trust between patients and healthcare providers.
- Access to Expertise: Verification often signifies that providers possess specialized knowledge and skills, ensuring you receive care from qualified professionals.
Scope Of Work For Pacs Installation & Configuration Service
This document outlines the Scope of Work (SOW) for the installation and configuration of a Picture Archiving and Communication System (PACS) and associated diagnostic imaging equipment interfaces. The primary objective is to establish a fully functional and integrated PACS environment capable of acquiring, storing, retrieving, and distributing medical images and associated data within the hospital network.
| Phase | Description | Key Activities | Technical Deliverables | Standard Specifications |
|---|---|---|---|---|
| Detailed assessment of current infrastructure, workflow analysis, and system architecture design. | Site survey, requirements gathering, workflow mapping, network assessment, hardware/software sizing, security policy definition. | Network diagram, system architecture document, hardware/software specifications, security plan, IP address allocation plan. | ANSI/TIA-942 (Telecommunications Infrastructure Standard for Data Centers), DICOM Part 15 (Security), NIST SP 800-53 (Security and Privacy Controls). |
| Acquisition of all necessary hardware, software, and licenses, followed by pre-installation testing. | Procurement of PACS server, storage devices, network equipment, client workstations, DICOM gateway software, licenses, hardware/software burn-in testing. | Procured hardware and software, staging environment setup, initial system configuration report. | Hardware: ISO 9001 certified manufacturers, RAID configurations (e.g., RAID 5/6), ECC RAM. Software: Latest stable releases, vendor-specific licensing agreements. |
| Physical installation of server and network components, and logical setup of the PACS software. | Server rack mounting, cabling, network switch configuration, PACS server installation, database setup, DICOM interface configuration for modalities, RIS/HIS integration (if applicable). | Installed PACS server and storage, configured network infrastructure, functional DICOM connections to modalities, successful RIS/HIS integration (if applicable). | DICOM Conformance Statements from modality vendors, HL7 v2.x for RIS/HIS integration, IEEE 802.3 (Ethernet Standards), TCP/IP protocol suite. |
| Tailoring the PACS system to meet specific clinical and administrative needs. | User role and permission configuration, image acquisition and routing rules setup, study management workflows, query/retrieve parameters, report integration, user interface customization. | Configured user accounts and permissions, defined workflow rules, customized user interfaces, integrated reporting templates. | Role-Based Access Control (RBAC) principles, DICOM Query/Retrieve (C-FIND, C-MOVE, C-GET) specifications, customizable workflow engines. |
| Comprehensive testing to ensure system functionality, performance, and data integrity. | Unit testing, integration testing, system testing, performance testing, user acceptance testing (UAT), data integrity checks, DICOM conformance testing. | Test plan and test cases, test results reports, UAT sign-off document, performance benchmarks. | DICOM Conformance Statements, ISO/IEC 27001 (Information Security Management), performance metrics (e.g., image retrieval time, DICOM send/receive times). |
| Empowering users and providing comprehensive documentation for system operation and maintenance. | Training sessions for radiologists, technologists, and IT administrators, development of user manuals and administrator guides, system handover documentation. | Trained personnel, comprehensive user and administrator documentation, final system handover report. | Adult learning principles, clear and concise documentation, standard operating procedures (SOPs). |
| Ongoing maintenance and support to ensure continued optimal system operation. | System monitoring, routine maintenance, troubleshooting, performance tuning, software updates, warranty support. | Service Level Agreement (SLA) document, incident reports, performance monitoring reports. | Vendor-specific support agreements, ITIL (Information Technology Infrastructure Library) best practices. |
Project Objectives
- Successful installation and configuration of the PACS server and workstation clients.
- Seamless integration with existing or new imaging modalities (e.g., X-ray, CT, MRI, Ultrasound).
- Establishment of robust data backup and recovery procedures.
- Provision of user training for radiologists, technologists, and IT staff.
- Ensuring compliance with relevant healthcare data security and privacy regulations (e.g., HIPAA, GDPR).
- Achieve optimal system performance and reliability.
Service Level Agreement For Pacs Installation & Configuration Service
This Service Level Agreement (SLA) outlines the guaranteed response times and uptime for the Picture Archiving and Communication System (PACS) Installation & Configuration Service provided by [Your Company Name]. This SLA is an addendum to the Master Services Agreement (MSA) between [Your Company Name] and [Client Company Name].
| Service Component | Response Time Guarantee (Business Hours) | Uptime Guarantee (System Availability) |
|---|---|---|
| Critical Issues (System Unavailability/Major Functionality Failure) | 1 hour (Initial acknowledgement), 4 hours (Commencement of work) | 99.9% monthly |
| High Priority Issues (Significant performance degradation, loss of minor functionality) | 2 business hours (Initial acknowledgement), 8 business hours (Commencement of work) | 99.5% monthly |
| Medium Priority Issues (Minor functional problems, configuration adjustments) | 4 business hours (Initial acknowledgement), 1 business day (Commencement of work) | N/A (Best effort, dependent on severity) |
| Low Priority Issues (General inquiries, non-urgent requests) | 8 business hours (Initial acknowledgement), 2 business days (Commencement of work) | N/A (Best effort, dependent on severity) |
| Scheduled Maintenance Window | N/A | All other times are considered within the uptime guarantee. Scheduled maintenance will be communicated at least 7 days in advance and will be performed during off-peak hours. |
Scope of Service
- Initial PACS installation and setup.
- Configuration of PACS server, workstations, and imaging modalities.
- Integration with existing hospital IT infrastructure (e.g., HIS, RIS).
- User account creation and role-based access control configuration.
- Basic training for system administrators.
- Post-installation verification and testing.
- Remote support for configuration-related issues.
- On-site support during the initial installation and configuration phase.
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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