Verified Service Provider in Algeria
Operating Theatre Turnkey Build in Algeria
Engineering Excellence & Technical Support
Complete OR design, equipment integration and commissioning High-standard technical execution following OEM protocols and local regulatory frameworks.
Adherence to International Standards & Local Regulations
Seamless integration of global best practices (e.g., ISO 13485, JCI) with Algerian healthcare regulations, ensuring compliant, safe, and high-quality operating theatre environments.
Integrated Smart OR Technology Solutions
Deployment of cutting-edge digital infrastructure, including advanced imaging integration, real-time data analytics, and communication systems, for enhanced surgical efficiency and patient outcomes.
End-to-End Project Management & Localized Execution
Comprehensive turnkey solutions encompassing design, procurement, construction, commissioning, and training, managed by experienced teams with a deep understanding of Algerian site conditions and logistics.
What Is Operating Theatre Turnkey Build In Algeria?
An Operating Theatre Turnkey Build in Algeria refers to the comprehensive and integrated service of designing, constructing, equipping, and commissioning a fully functional operating theatre (OT) facility, delivered as a complete, ready-to-use solution. This approach eliminates the need for the client to manage multiple vendors and interfaces, consolidating all aspects of the project under a single point of responsibility. The service encompasses initial consultation, detailed architectural and engineering design, civil works, specialized HVAC (Heating, Ventilation, and Air Conditioning) systems for sterile environments, medical gas installations, electrical and IT infrastructure, specialized lighting, medical equipment procurement and integration, interior finishing, and final validation and testing. The objective is to deliver a compliant, safe, and efficient surgical environment that meets international standards and the specific requirements of the Algerian healthcare sector.
| Who Needs This Service? | Typical Use Cases | ||||
|---|---|---|---|---|---|
| Hospitals (Public and Private): Seeking to upgrade existing facilities or construct new, state-of-the-art operating theatres. | Specialized Clinics: Requiring dedicated OT facilities for specific procedures (e.g., cardiology, orthopedics, ophthalmology). | Government Healthcare Authorities: For public hospital infrastructure development and modernization programs. | Medical Universities and Teaching Hospitals: Establishing advanced training and research facilities. | Private Investors: Developing new healthcare facilities or expanding existing ones. | Reconstruction Projects: Post-conflict or disaster relief scenarios requiring rapid establishment of medical infrastructure. |
| New Hospital Construction: Integrated OT design and build as part of a larger facility development. | Existing Hospital Expansion/Renovation: Modernizing or increasing the capacity of surgical services. | Establishment of Specialized Surgical Centers: Focusing on specific medical disciplines with tailored OT requirements. | Deployment of Mobile Operating Theatres: For remote areas or emergency response situations (though less common for full turnkey builds). | Compliance Upgrades: Ensuring existing OTs meet evolving international safety and infection control standards. | Technology Integration Projects: Incorporating advanced surgical technologies, such as hybrid OTs or robotic surgery suites. |
Key Components of an Operating Theatre Turnkey Build Service:
- Consultation and Needs Assessment: Understanding client's specific surgical specialties, patient volume, and budget.
- Design and Engineering: Architectural layout, structural design, MEP (Mechanical, Electrical, Plumbing) systems, and medical gas network design adhering to local and international standards (e.g., ISO, HTM).
- Civil Works and Construction: Demolition (if applicable), construction of the OT shell, and all associated infrastructure.
- Specialized HVAC Systems: HEPA filtration, positive pressure differentials, temperature and humidity control to maintain sterile conditions and infection control.
- Medical Gas Installation: Centralized supply of medical gases (oxygen, medical air, vacuum, etc.) with appropriate safety measures and distribution systems.
- Electrical and IT Infrastructure: Dedicated power supply, emergency power backup (generators/UPS), data cabling, and network infrastructure for medical equipment and IT systems.
- Lighting Systems: Surgical lighting (main and examination), ambient lighting, and emergency lighting designed for optimal surgical visualization.
- Ancillary Areas: Design and construction of supporting areas such as pre-operative bays, recovery rooms, sterile supply units, and scrub areas.
- Medical Equipment Procurement and Integration: Sourcing, installation, and commissioning of surgical tables, anesthesia machines, patient monitors, imaging equipment, and other specialized surgical devices.
- Interior Finishing: Antimicrobial wall and floor finishes, seamless surfaces, and specialized ceiling systems for ease of cleaning and infection control.
- Validation and Commissioning: Comprehensive testing of all systems and equipment to ensure optimal performance, safety, and compliance before handover.
- Training and Handover: Providing training to hospital staff on the operation and maintenance of the new OT facilities and equipment.
Who Needs Operating Theatre Turnkey Build In Algeria?
Operating Theatre Turnkey Builds in Algeria are crucial for healthcare facilities aiming to establish or upgrade state-of-the-art surgical suites. A turnkey solution offers a comprehensive, end-to-end service encompassing design, construction, equipment installation, and commissioning. This integrated approach ensures that operating theatres meet the highest standards of safety, efficiency, and technological advancement, catering to the evolving needs of modern surgery.
| Customer Type | Key Needs Addressed by Turnkey Builds | Departmental Focus |
|---|---|---|
| Public Hospitals | Modernization of aging infrastructure, expansion of capacity, compliance with international standards, integration of advanced medical technology. | All surgical departments, with emphasis on high-volume general and emergency surgery. |
| Private Hospitals and Clinics | Creating competitive, high-end surgical facilities, attracting specialized surgeons, offering advanced procedures, ensuring patient comfort and safety. | Specialized surgical departments like cardiology, neurosurgery, orthopedics, and ophthalmology. |
| Specialty Surgical Centers | Designing highly specific environments for niche surgical fields, incorporating specialized equipment, optimizing workflow for complex procedures. | Tailored to the center's specialty, e.g., a dedicated cardiac surgical center. |
| University Teaching Hospitals | Establishing advanced training environments for future surgeons, integrating research facilities, ensuring the latest in diagnostic and surgical technology. | All surgical departments involved in training and research. |
| New Healthcare Infrastructure Projects | Building from the ground up, ensuring optimal layout, efficient space utilization, and integration of all necessary surgical systems and equipment from inception. | Comprehensive range of surgical departments to serve a new healthcare hub. |
Target Customers and Departments for Operating Theatre Turnkey Builds in Algeria
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- {"items":["General Surgery","Cardiovascular Surgery","Neurosurgery","Orthopedic Surgery","Ophthalmology","ENT (Ear, Nose, and Throat) Surgery","Gynecology and Obstetrics (Obstetric Surgery)","Urology","Plastic and Reconstructive Surgery","Pediatric Surgery","Emergency Surgery / Trauma Centers"],"title":"Key Departments Benefiting from Turnkey Builds"}
Operating Theatre Turnkey Build Process In Algeria
The successful execution of an operating theatre turnkey build in Algeria involves a structured workflow, from the initial client inquiry to the final handover and commissioning. This process ensures that all technical, regulatory, and logistical requirements are met efficiently and effectively. The following outlines the typical steps involved, highlighting key considerations for projects in Algeria.
| Phase | Key Activities | Algerian Specifics/Considerations |
|---|---|---|
| Inquiry & Consultation | Initial contact, understanding client needs, budget, and timeline. | Understanding local healthcare landscape and potential funding sources. |
| Needs Assessment & Feasibility | Detailed analysis of requirements, site survey, preliminary costings, regulatory review. | Compliance with Ministry of Health (Ministère de la Santé) regulations, local building codes, and import/customs regulations for specialized equipment. |
| Design & Planning | Architectural, engineering, and medical equipment design. Workflow optimization, infection control, IT integration. | Incorporate specific Algerian health standards, potentially longer lead times for design approvals by local authorities. |
| Regulatory Approvals & Permitting | Submission of design documents, obtaining building permits, health ministry clearance. | Navigating bureaucratic processes, potential for extended timelines, working with local consultants familiar with Algerian permit procedures. |
| Procurement & Manufacturing | Sourcing materials, equipment, and specialized components. Vendor selection. | Import duties and taxes on equipment, sourcing local suppliers where feasible, managing international shipping and logistics. |
| Site Prep & Construction | Civil works, structural development, installation of MEP systems, interior finishing. | Understanding local construction practices and labor availability, ensuring safety standards adherence, potential for challenging site conditions. |
| Equipment Installation & Integration | Installation and connection of all medical devices, imaging equipment, surgical lights, etc. | Ensuring equipment is compatible with local power grids and medical gas systems, post-installation checks by local certified technicians. |
| Testing, Commissioning & Validation | System-wide testing, performance verification, infection control validation, final inspections. | Presence of Ministry of Health representatives for final sign-off, validation of sterile environments. |
| Training & Handover | Staff training on equipment operation and maintenance, final documentation, formal handover. | Language considerations for training materials (French/Arabic), provision of localized user manuals. |
| Post-Handover Support | Warranty, maintenance services, spare parts management, troubleshooting. | Establishing reliable local support network, understanding warranty terms for imported equipment. |
Operating Theatre Turnkey Build Process in Algeria: Workflow Overview
- 1. Initial Inquiry and Consultation: The process begins with a prospective client contacting the turnkey provider with their requirements for a new or upgraded operating theatre. This stage involves initial discussions to understand the scope, budget, timeline, and specific needs of the facility.
- 2. Needs Assessment and Feasibility Study: A detailed assessment of the client's current infrastructure, operational needs, and future expansion plans is conducted. A feasibility study evaluates the project's viability, considering site conditions, regulatory compliance (Algerian Ministry of Health, building codes), and preliminary cost estimations.
- 3. Design and Planning Phase: This is a critical stage where architects, engineers, and medical equipment specialists collaborate. The design encompasses: * Architectural layout (workflow, patient flow, staff movement) * Structural engineering * MEP (Mechanical, Electrical, Plumbing) services, including specialized HVAC for infection control and medical gases * Medical equipment integration (imaging, surgical instruments, monitoring) * Interior finishing and specialized materials (antimicrobial surfaces, lighting) * Compliance with international standards (e.g., ISO, HTM) and Algerian regulations.
- 4. Regulatory Approvals and Permitting: Obtaining necessary permits and approvals from Algerian authorities is paramount. This includes building permits, health ministry approvals, and any other relevant certifications. This phase can be time-consuming and requires careful navigation of local bureaucratic processes.
- 5. Procurement and Manufacturing: Once designs are finalized and approved, the procurement of all necessary materials, equipment, and specialized components begins. This involves sourcing from international and local suppliers, ensuring quality and timely delivery. Manufacturing of custom-built components also takes place.
- 6. Site Preparation and Construction: The actual construction phase involves preparing the site, executing civil works, and installing the structural framework. This is followed by the installation of MEP systems, wall and ceiling finishes, flooring, and specialized operating theatre features.
- 7. Medical Equipment Installation and Integration: Specialized technicians install and integrate all medical equipment according to the design specifications. This includes rigorous testing and calibration to ensure full functionality and interoperability.
- 8. Testing, Commissioning, and Validation: A comprehensive testing and commissioning process is conducted to verify that all systems (MEP, medical equipment, safety features) are functioning as intended. This includes performance testing, infection control validation, and ensuring compliance with all design and regulatory requirements.
- 9. Training and Handover: The client's medical and technical staff receive comprehensive training on the operation and maintenance of the new operating theatre and its equipment. Following successful training and final inspections, the project is formally handed over to the client.
- 10. Post-Handover Support and Maintenance: The turnkey provider typically offers post-handover support, including warranty services, maintenance contracts, and spare parts management to ensure the long-term operational efficiency of the facility.
Operating Theatre Turnkey Build Cost In Algeria
The cost of a turnkey operating theatre build in Algeria is a complex calculation influenced by a multitude of factors. These range from the fundamental size and complexity of the theatre to the specific medical equipment and finishing materials chosen. It's essential to understand these elements to accurately estimate pricing and budget effectively. Local currency pricing, primarily in Algerian Dinars (DZD), is directly impacted by import duties, currency exchange rates, and the availability of materials and skilled labor within the country. The overall investment can vary significantly, from the requirements of a basic surgical suite to a state-of-the-art multidisciplinary operating room.
| Category | Estimated Cost Range (DZD) | Notes |
|---|---|---|
| Basic Surgical Suite (Small to Medium) | 15,000,000 - 35,000,000 | Includes essential equipment, standard finishes, and basic HVAC/medical gas. |
| Standard Operating Theatre (Medium to Large) | 35,000,000 - 70,000,000 | Advanced lighting, comprehensive medical equipment, enhanced HVAC and finishes. |
| Specialized/Advanced Operating Theatre (Large/Complex Procedures) | 70,000,000 - 150,000,000+ | High-end imaging, robotic surgery integration possibilities, laminar flow systems, premium finishes, and extensive customization. |
| Medical Equipment (per theatre) | 5,000,000 - 50,000,000+ | Highly variable based on the type and sophistication of the equipment selected. |
| Finishing & Interior Works (per theatre) | 2,000,000 - 10,000,000+ | Depends on material quality, anti-bacterial features, and specific architectural requirements. |
| HVAC & Medical Gas Systems | 3,000,000 - 15,000,000+ | Includes HEPA filtration, pressure control, and specialized gas pipelines. |
Key Pricing Factors for Turnkey Operating Theatre Builds in Algeria:
- Scope of Work: This encompasses the initial design and architectural planning, civil works (construction of walls, floors, ceilings), electrical installations (including specialized power backup systems), HVAC (heating, ventilation, and air conditioning) with HEPA filtration, plumbing, medical gas systems, and specialized lighting.
- Size and Complexity: Larger operating theatres or those designed for specialized procedures (e.g., cardiovascular, neurosurgery) will naturally incur higher costs due to increased material, labor, and equipment requirements.
- Medical Equipment: This is often the most significant cost driver. It includes surgical tables, anesthesia machines, operating lights, patient monitors, electro-surgical units, imaging equipment (C-arms, portable X-rays), sterilization equipment, and specialized instruments. The choice between basic and advanced, high-end equipment will drastically alter the budget.
- Finishing Materials: The quality and type of materials used for walls (e.g., anti-bacterial coatings, stainless steel), floors (e.g., seamless vinyl, epoxy), ceilings, and doors will impact costs. Durability, ease of cleaning, and infection control properties are crucial considerations.
- Specialized Systems: Integration of advanced systems such as nurse call systems, intercommunication systems, digital imaging integration, and theatre management software will add to the overall expense.
- Regulatory Compliance & Certifications: Ensuring compliance with Algerian healthcare regulations and obtaining necessary certifications can involve additional costs for specialized consulting and inspections.
- Location and Accessibility: The remoteness of the build site can affect transportation costs for materials and labor, as well as the logistical challenges of bringing in specialized equipment.
- Contractor and Supplier Choice: The reputation, experience, and pricing structure of the chosen turnkey contractor and their suppliers will directly influence the final cost. Local versus international suppliers can also have a bearing.
- Contingency: It is crucial to include a contingency fund (typically 10-20%) to account for unforeseen issues, design changes, or price fluctuations.
- Import Duties and Taxes: Algeria has import duties and taxes on medical equipment and construction materials, which are a significant factor in the overall cost.
- Currency Exchange Rates: Fluctuations in the Algerian Dinar (DZD) against major currencies (USD, EUR) can impact the cost of imported equipment and materials.
Affordable Operating Theatre Turnkey Build Options
Building a new operating theatre is a significant investment, and securing affordable turnkey solutions is a priority for many healthcare facilities. Turnkey builds offer a streamlined approach, encompassing all aspects from design and construction to equipment installation and commissioning. Exploring value bundles and implementing cost-saving strategies can make this process more financially accessible without compromising on quality or compliance.
| Value Bundle Type | Description | Potential Cost Savings | Key Considerations | |
|---|---|---|---|---|
| Essential Package | Focuses on core operational requirements, including basic but compliant construction, essential HVAC, standard medical gas outlets, and a foundational set of necessary medical equipment. | Lower upfront investment by minimizing non-critical features and premium upgrades. Streamlined procurement through bundled equipment. | May require future upgrades for advanced procedures or higher patient volumes. Ensure essential safety and regulatory compliance is met. | Standard equipment selection, basic finishes, streamlined HVAC, minimal customization. |
| Optimized Performance Package | Includes enhanced HVAC with advanced air filtration, integrated digital infrastructure, a wider range of essential medical equipment with some advanced features, and durable, easy-to-clean finishes. | Economies of scale through bulk purchasing of equipment and materials. Pre-designed modular components can reduce construction time and labor costs. | Balancing enhanced features with budget. Careful selection of equipment to avoid unnecessary complexity and maintenance costs. | Improved HVAC, integrated IT, essential specialized equipment, higher-durability finishes. |
| Comprehensive Technology Package | Offers cutting-edge technology, including advanced imaging integration, robotic surgery compatibility, state-of-the-art lighting and audio-visual systems, premium finishes, and a full suite of advanced medical equipment. | Long-term operational efficiency and reduced need for future technology upgrades. Potential for government grants or financing tied to technological advancement. | Highest upfront cost, but can offer significant long-term ROI. Requires careful planning for future maintenance and training. | Advanced imaging, robotic integration, smart theatre features, premium equipment, highest level of finishes. |
Key Components of Affordable Operating Theatre Turnkey Builds
- Design & Planning
- Civil Works & Construction
- HVAC Systems (including laminar flow)
- Medical Gases & Infrastructure
- Electrical & Lighting Systems
- Medical Equipment Integration
- Finishing & Interior Fit-out
- Commissioning & Validation
Verified Providers In Algeria
In Algeria, navigating the healthcare landscape can be challenging. Ensuring you're receiving care from qualified and trustworthy professionals is paramount. This is where Franance Health credentials come into play, offering a vital layer of assurance. Franance Health, a recognized authority in healthcare accreditation and quality assurance, rigorously vets providers to ensure they meet stringent standards of medical expertise, ethical practice, and patient safety. Their certification process involves comprehensive evaluations of facilities, medical equipment, staff qualifications, and adherence to best practices. Choosing a Franance Health-verified provider in Algeria means opting for a higher caliber of care, backed by an independent and respected organization. This verification signifies that the provider has demonstrated a commitment to excellence and patient well-being, making them a superior choice for your healthcare needs.
| Provider Type | Franance Health Verification Means | Why It's the Best Choice |
|---|---|---|
| Hospitals | Certified for advanced medical technology, robust emergency services, and comprehensive patient care protocols. | Access to state-of-the-art facilities and a higher likelihood of positive treatment outcomes. |
| Clinics (Specialty & General) | Verified for qualified medical staff, adherence to treatment guidelines, and effective patient management systems. | Reliable and consistent quality of care for routine and specialized medical needs. |
| Diagnostic Laboratories | Accredited for accurate and timely diagnostic testing, employing certified technicians and adhering to strict quality control. | Trustworthy results essential for accurate diagnosis and effective treatment planning. |
| Individual Practitioners (Doctors, Surgeons) | Confirmed for valid medical licenses, specialized training, and a proven track record of patient satisfaction and ethical conduct. | Confidence in the expertise and integrity of the medical professional treating you. |
Key Benefits of Choosing Franance Health Verified Providers:
- Ensured medical expertise and competence.
- Commitment to ethical medical practices.
- Adherence to high patient safety standards.
- Access to well-equipped and modern facilities.
- Independent and trusted third-party accreditation.
Scope Of Work For Operating Theatre Turnkey Build
This Scope of Work (SOW) outlines the requirements for the turnkey construction of an Operating Theatre (OT) suite. It covers all phases from design and engineering through to commissioning and handover. The project aims to deliver a fully functional, state-of-the-art OT environment compliant with international healthcare standards and local regulations. Technical deliverables are detailed herein, along with standard specifications for materials, equipment, and systems.
| Phase | Technical Deliverables | Standard Specifications (Examples) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Phase 1: Design & Engineering | Detailed Architectural Drawings | ISO 14644 Class 7 or better for air quality; FU (Flow Units) < 5000 | Structural Engineering Designs | Load-bearing capacities for heavy equipment | MEP (Mechanical, Electrical, Plumbing) Designs | Ventilation rates (e.g., 20 air changes per hour minimum, 50% fresh air) | Electrical Load Calculations & Single Line Diagrams | Emergency power backup (UPS, Generator) for critical systems | Plumbing Schematics & Water Quality Specifications | Medical Gas Pipeline System (MGPS) Layouts | Oxygen, Medical Air, Vacuum, Nitrous Oxide, etc., compliant to HTM 02-01 or equivalent | HVAC System Designs | Temperature & Humidity control (e.g., 21-24°C, 40-60% RH) | Laminar Airflow (LAF) System Design | HEPA filtration efficiency > 99.97% for 0.3 micron particles | Lighting Design | Illuminance levels (e.g., 1000-1500 lux at surgical field) | Acoustic Design | Noise level limits (e.g., < 40 dB) | IT & Communication Infrastructure Design | Network cabling (Cat 6A or higher), Wi-Fi coverage, intercom systems | BIM Model (3D) | Integrated project model for clash detection and visualization |
| Phase 2: Procurement & Fabrication | Material Submittals & Samples | Antimicrobial finishes, non-porous surfaces | Fabricated Modular Wall/Ceiling Systems | Fire-rated materials, seamless joints | Medical Gas Pipeline Components | Medical grade copper tubing, pressure-rated valves | Customized OT Lights & Booms | Ergonomic design, adjustable illumination intensity | Specialized Flooring Materials | Antistatic, seamless, slip-resistant vinyl or epoxy flooring | Air Handling Units (AHUs) & HEPA Filters | ISO 16890 compliant filters, AHU performance certification | Electrical Panels & Distribution Systems | IEC 61439 compliant panels, Surge Protection Devices (SPDs) | |||||||||
| Phase 3: Site Preparation & Civil Works | Demolition & Structural Modifications | As per approved structural drawings | Sub-floor Preparation | Leveling, waterproofing, provision for services | Wall & Ceiling Construction | Acoustic insulation, thermal insulation | |||||||||||||||||
| Phase 4: MEP & Specialized Systems Installation | HVAC Ductwork Installation | Sealed joints, insulated, cleanable | Electrical Cabling & Conduit Installation | Fire-retardant cabling, proper grounding | Plumbing & Drainage Systems Installation | Material certifications, leak testing | Medical Gas Pipeline Installation | Pressure testing, leak detection, gas purity testing | Low Voltage Systems Installation (Data, Comms, Nurse Call) | Cable management, testing of connectivity | |||||||||||||
| Phase 5: Interior Fit-out & Finishes | Flooring Installation | Seamless application, heat welding of seams | Wall Cladding & Painting | Antimicrobial paints, impact-resistant panels | Ceiling Grid & Panel Installation | Dust-free installation, accessibility for maintenance | Installation of Doors & Windows | Hermetic sealing, lead shielding (if required) | Integration of Medical Service Panels | Color-coded outlets, easy access to services | |||||||||||||
| Phase 6: Equipment Installation & Integration | Surgical Lights Installation | Precise alignment, calibration | Surgical Booms & Pendant Systems Installation | Load testing, articulation testing | Imaging Equipment Installation (e.g., C-arms) | Radiation shielding verification | Anesthesia Machines Installation | Gas connection testing, functional checks | Monitoring Systems Installation | Sensor calibration, data integration | Endoscopic Towers & Video Integration | Signal compatibility testing | |||||||||||
| Phase 7: Commissioning & Validation | HVAC System Performance Testing | Airflow measurements, pressure differentials, temperature/humidity control verification | Laminar Airflow (LAF) System Validation | Particle count testing, airflow visualization | Electrical Systems Testing | Load testing, insulation resistance, RCD testing, UPS/Generator failover testing | Medical Gas Pipeline System (MGPS) Commissioning | Pressure, leak, and purity tests for all gases | Alarm System Testing | Functionality and response time checks | Lighting System Performance Testing | Illuminance level verification | Acoustic Performance Testing | Sound level measurements | IT & Communication System Testing | Network speed, Wi-Fi coverage, intercom functionality | Integrated Systems Testing (IST) | Simulated surgical scenarios to test all integrated systems | |||||
| Phase 8: Training & Handover | Operational Manuals & As-Built Drawings | Comprehensive documentation | User Training | For all installed equipment and systems | Maintenance Training | For facilities and biomedical engineering staff | Final Project Documentation | Including all test reports, certificates, and warranties |
Key Phases and Technical Deliverables
- Phase 1: Design & Engineering
- Phase 2: Procurement & Fabrication
- Phase 3: Site Preparation & Civil Works
- Phase 4: MEP & Specialized Systems Installation
- Phase 5: Interior Fit-out & Finishes
- Phase 6: Equipment Installation & Integration
- Phase 7: Commissioning & Validation
- Phase 8: Training & Handover
Service Level Agreement For Operating Theatre Turnkey Build
This Service Level Agreement (SLA) outlines the response times and uptime guarantees for the operating theatre turnkey build project. It defines the expected performance standards and the remedies available to the Client in the event of non-compliance. This SLA is an integral part of the overall contract for the operating theatre turnkey build.
| Service Component | Incident Severity | Response Time Target | Uptime Guarantee | Definition of Downtime |
|---|---|---|---|---|
| Operating Theatre Infrastructure (e.g., HVAC, Power, Lighting, Medical Gases) | Critical | Within 2 hours of notification | 99.9% annually | Complete unavailability of the operating theatre or a major system rendering it unusable for surgical procedures. |
| Specialized Medical Equipment Integration (e.g., Imaging, Surgical Robotics) | Critical | Within 3 hours of notification | 99.5% annually | Complete unavailability of a critical piece of integrated medical equipment rendering it unusable for scheduled procedures. |
| IT Network and Communication Systems (for EMR, PACS, etc.) | Critical | Within 1 hour of notification | 99.95% annually | Complete loss of connectivity impacting core operational functions of the operating theatre. |
| Operating Theatre Infrastructure (e.g., HVAC, Power, Lighting, Medical Gases) | Non-Critical | Within 8 business hours of notification | N/A (Focus on rapid restoration) | Partial system degradation or minor impact not immediately preventing surgical procedures, but requiring attention. |
| Specialized Medical Equipment Integration (e.g., Imaging, Surgical Robotics) | Non-Critical | Within 12 business hours of notification | N/A (Focus on rapid restoration) | Reduced functionality or minor issues with integrated medical equipment that do not prevent scheduled procedures. |
| IT Network and Communication Systems (for EMR, PACS, etc.) | Non-Critical | Within 4 business hours of notification | N/A (Focus on rapid restoration) | Minor network disruptions or intermittent connectivity issues not impacting core operational functions. |
Key Service Level Objectives
- Response Time to Critical Incidents
- Response Time to Non-Critical Incidents
- Uptime Guarantee for Critical Systems
- Uptime Guarantee for Non-Critical Systems
In-Depth Guidance
Frequently Asked Questions
Phase 02: Execution
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