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C-Arm/Fluoroscopy Image Chain Repair Service in Algeria
Engineering Excellence & Technical Support
C-Arm/Fluoroscopy Image Chain Repair Service High-standard technical execution following OEM protocols and local regulatory frameworks.
Advanced Diagnostic Capabilities
Our C-arm/fluoroscopy image chain repair service in Algeria leverages cutting-edge diagnostic tools and techniques to precisely identify hardware and software anomalies, ensuring accurate and efficient repairs for optimal image quality and patient care.
Rapid On-Site Response
We understand the critical nature of your imaging equipment. Our Algerian service offers swift on-site repair to minimize downtime, with a dedicated team of certified technicians ready to deploy across major cities and remote locations to restore your C-arm/fluoroscopy systems quickly.
Component-Level Expertise & Calibration
Our specialists possess deep technical knowledge of all C-arm/fluoroscopy image chain components, from image intensifiers and detectors to video processors. We provide expert component-level repair and meticulous recalibration to guarantee your system operates at peak performance and meets stringent diagnostic standards.
What Is C-arm/fluoroscopy Image Chain Repair Service In Algeria?
C-Arm/Fluoroscopy Image Chain Repair Service in Algeria refers to the specialized technical support and maintenance provided for the image acquisition and processing components of C-arm fluoroscopy systems within healthcare facilities in Algeria. This service encompasses the diagnosis, repair, calibration, and replacement of critical subsystems that contribute to the generation and display of real-time X-ray images during medical procedures. The primary objective is to restore optimal image quality, ensure system functionality, and minimize downtime, thereby supporting accurate diagnostic and interventional radiology practices. The image chain typically includes the X-ray generator, image intensifier (or flat-panel detector), camera system (analog or digital), image processing hardware and software, and the display monitor.
| Who Needs C-Arm/Fluoroscopy Image Chain Repair Service? | Typical Use Cases Requiring Image Chain Repair |
|---|---|
| Hospitals and Clinics: Departments of Radiology, Cardiology, Orthopedics, Neurology, and Surgery utilizing C-arm systems for diagnostic and interventional procedures. | Interventional Cardiology: Angiography, angioplasty, stent placement, pacemaker implantation, and electrophysiology studies where precise, high-quality imaging is paramount for guiding catheters and devices. |
| Surgical Centers: Operating rooms equipped with C-arms for orthopedic surgery (fracture reduction, spinal procedures), urology (stone removal, stent placement), and pain management injections. | Orthopedic Surgery: Real-time visualization for fracture reduction, screw placement in spinal surgery, joint replacement alignment, and arthroscopic procedures. |
| Diagnostic Imaging Centers: Facilities offering fluoroscopy-based examinations for gastrointestinal studies, barium swallows, and contrast studies. | Pain Management: Fluoroscopic guidance for epidural steroid injections, facet joint injections, and radiofrequency ablation procedures. |
| Medical Equipment Service Companies: Third-party providers offering maintenance contracts and on-demand repairs to healthcare institutions. | Urology: Percutaneous nephrolithotomy, ureteroscopy, and stent placement procedures requiring precise visualization of the urinary tract. |
| Manufacturers' Service Departments: Direct support offered by the original equipment manufacturers (OEMs) for their C-arm systems. | Neurology: Vertebroplasty, kyphoplasty, and other spinal interventions under fluoroscopic guidance. |
Components of a C-Arm/Fluoroscopy Image Chain Typically Addressed by Repair Services:
- X-ray Generator: Troubleshooting and repair of power supply, tube modulation, and kV/mA control systems.
- Image Intensifier (II) or Flat-Panel Detector (FPD): Diagnosis of detector artifacts, signal degradation, dead pixels, and calibration issues.
- Camera System: Repair of CCD/CMOS cameras, signal conditioning electronics, and analog-to-digital converters (ADCs).
- Image Processing Unit (IPU): Maintenance of acquisition boards, frame grabbers, and image manipulation algorithms.
- Video/Data Transmission: Repair of cabling, connectors, and interface boards for signal integrity.
- Display Monitor: Calibration and repair of high-resolution medical-grade monitors for accurate image visualization.
- System Calibration and Quality Assurance: Ensuring optimal image parameters, noise reduction, and geometric accuracy post-repair.
Who Needs C-arm/fluoroscopy Image Chain Repair Service In Algeria?
The demand for C-arm and fluoroscopy image chain repair services in Algeria is driven by a critical need to maintain the operational integrity of diagnostic imaging equipment. These sophisticated systems are vital for a wide range of medical procedures, and their reliable functioning directly impacts patient care and diagnostic accuracy. Downtime can lead to significant disruptions in healthcare delivery, making prompt and effective repair services indispensable.
| Department | Primary Usage of C-Arm/Fluoroscopy | Impact of Equipment Malfunction |
|---|---|---|
| Orthopedic Surgery | Intraoperative guidance for fracture repair, joint replacement, spinal surgery. | Delays in surgical procedures, potential for increased operative time, reduced accuracy in implant placement, compromised patient outcomes. |
| Cardiology / Interventional Cardiology | Angiography, angioplasty, stent placement, pacemaker insertion, electrophysiology studies. | Cancellation or postponement of life-saving procedures, increased risk to patients requiring immediate intervention, extended hospital stays. |
| Pain Management | Image-guided injections (epidural, facet joint, nerve blocks), radiofrequency ablation. | Inability to provide pain relief for chronic pain patients, decreased patient satisfaction, potential for escalation of pain management strategies. |
| Gastroenterology | Barium studies, ERCP (Endoscopic Retrograde Cholangiopancreatography). | Delayed or inaccurate diagnosis of gastrointestinal and biliary tract conditions, disruption of therapeutic interventions. |
| Urology | Cystography, urethrography, stone removal procedures. | Inability to diagnose and treat urinary tract issues, discomfort and prolonged recovery for patients. |
| Emergency Departments | Rapid assessment of fractures, dislocations, and foreign bodies, especially in trauma cases. | Slower patient throughput, potential for misdiagnosis or delayed treatment in critical situations. |
| Radiology Departments (General) | General fluoroscopic examinations, orthopedic imaging, contrast studies. | Reduced diagnostic capacity, increased waiting times for patients, reliance on alternative (and potentially less effective) imaging modalities. |
| Intensive Care Units (ICUs) | Placement of central lines, chest tubes, and monitoring of procedures in critically ill patients. | Increased risk of complications during invasive procedures, delayed interventions in unstable patients. |
Target Customers and Departments Requiring C-Arm/Fluoroscopy Image Chain Repair in Algeria:
- Hospitals (Public and Private)
- Specialized Medical Centers
- Surgical Centers
- Radiology and Imaging Clinics
- University Hospitals and Teaching Institutions
C-arm/fluoroscopy Image Chain Repair Service Process In Algeria
This document outlines the comprehensive workflow for C-Arm/Fluoroscopy image chain repair services in Algeria, from initial customer inquiry to the successful completion of the repair. The process is designed to ensure efficient, transparent, and high-quality service delivery, adhering to industry best practices and local regulations. The aim is to minimize downtime for medical facilities and ensure the continued availability of essential diagnostic imaging equipment.
| Stage | Description | Key Activities | Responsible Party | Deliverables/Outcomes |
|---|---|---|---|---|
| The customer contacts the service provider to report an issue with their C-Arm/Fluoroscopy image chain. | Receive customer call/email, document equipment details (make, model, serial number), describe the problem, note urgency, identify primary contact. | Customer, Service Coordinator/Helpdesk | Logged service request, preliminary understanding of the issue. |
| A preliminary diagnosis is made, and an estimated cost and timeline are provided. | Remote troubleshooting (if possible), request for service logs/error messages, schedule a site visit (if necessary), estimate repair duration, identify potential parts required, generate a formal quotation. | Service Engineer, Service Coordinator | Technical assessment report, detailed quotation including parts, labor, and travel costs, estimated completion date. |
| Necessary replacement parts are identified, ordered, and prepared for shipment. | Generate purchase orders for parts, manage supplier relationships, track order status, arrange for customs clearance and import (if applicable), ensure secure and timely delivery of parts to the service location. | Procurement Department, Logistics Team, Service Coordinator | Acquired and ready-to-use replacement parts, confirmed delivery schedule. |
| The actual repair work is performed by certified technicians. | Travel to customer site or receive equipment at service center, perform thorough diagnostic tests, replace faulty components, reassemble the equipment, adhere to safety protocols and manufacturer guidelines. | Field Service Engineer/Certified Technician | Repaired C-Arm/Fluoroscopy image chain, resolved technical issue. |
| The repaired equipment is rigorously tested to ensure optimal performance and image quality. | Perform system diagnostics, conduct image quality tests (resolution, contrast, noise), calibrate settings as per manufacturer specifications, document all test results, obtain customer sign-off on tests performed. | Field Service Engineer/Certified Technician, Quality Assurance Team (optional) | Fully functional and calibrated equipment, validated image quality, passed QA checks. |
| All repair activities and outcomes are documented, and the equipment is formally handed back to the customer. | Prepare a detailed service report (including parts used, labor hours, tests performed), update service history records, provide user manual/guidance (if applicable), conduct a final walkthrough with the customer, obtain final sign-off and payment processing. | Field Service Engineer/Certified Technician, Service Coordinator, Accounts Department | Completed service report, updated equipment records, customer acceptance, finalized invoice. |
| Proactive measures are taken to ensure ongoing customer satisfaction and equipment reliability. | Provide warranty on replaced parts and labor, offer remote support for immediate troubleshooting, schedule follow-up calls to ensure continued satisfaction, gather customer feedback for service improvement. | Service Department, Customer Support | Customer satisfaction, minimized reoccurrence of issues, continuous service improvement. |
C-Arm/Fluoroscopy Image Chain Repair Service Workflow in Algeria
- Initial Inquiry and Information Gathering
- Technical Assessment and Quotation
- Parts Procurement and Logistics
- On-Site/Off-Site Repair Execution
- Testing, Calibration, and Quality Assurance
- Documentation and Handover
- Post-Repair Support and Follow-up
C-arm/fluoroscopy Image Chain Repair Service Cost In Algeria
Repairing C-arm/fluoroscopy imaging chains in Algeria involves a range of costs influenced by several critical factors. The complexity of the issue, the specific make and model of the C-arm, the availability of spare parts, and the expertise of the repair technician all contribute significantly to the final price. Algerian hospitals and clinics often face a balancing act between securing cost-effective solutions and ensuring the longevity and reliability of these vital medical devices. It's crucial to understand these pricing determinants to budget effectively for such essential maintenance and repair services.
| Service Type | Estimated Cost Range (Algerian Dinars - DZD) | Notes |
|---|---|---|
| Basic Diagnostic & Minor Repairs (e.g., cable replacement, connector issues, minor calibration) | 20,000 - 75,000 DZD | Relatively quick fixes; parts often standard. |
| Intermediate Repairs (e.g., generator component replacement, some sensor adjustments, power supply issues) | 75,000 - 250,000 DZD | Requires more specialized parts and potentially longer labor time. |
| Major Component Repairs/Replacements (e.g., X-ray tube replacement, detector issues, arm articulation problems, significant image processing board failures) | 250,000 - 1,500,000+ DZD | These are the most costly repairs due to expensive parts, specialized labor, and potential need for extended downtime. X-ray tube replacement alone can be a significant portion of this range. |
| Full System Overhaul/Refurbishment | 500,000 - 2,000,000+ DZD | Comprehensive service to restore the C-arm to optimal performance; often includes multiple component checks and replacements. |
| Emergency/On-Demand Service Call Fee | 15,000 - 50,000 DZD | This is often an initial fee, which may be credited towards the total repair cost if the repair proceeds. |
Key Pricing Factors for C-Arm/Fluoroscopy Image Chain Repair in Algeria:
- Nature and Severity of the Malfunction: Minor issues like faulty cables or minor sensor problems will be less expensive than major component failures, such as imaging detector replacement or significant X-ray tube issues. Diagnosing complex problems can also add to the labor cost.
- Brand and Model of the C-Arm: Different manufacturers have varying parts costs and service agreements. High-end or specialized C-arm models might have more expensive components and require specialized technicians, leading to higher repair bills.
- Availability of Spare Parts: The cost of spare parts is a major driver. If parts are readily available locally or through established distributors in Algeria, the cost will generally be lower. Conversely, if parts need to be imported, especially from abroad, shipping, customs duties, and potential delays can significantly inflate the price.
- Technician Expertise and Experience: Highly skilled and experienced technicians who specialize in C-arm systems, particularly those with factory training or extensive experience with specific brands, may command higher service fees, but their expertise can lead to more efficient and reliable repairs.
- Location of the Service Provider: While most repairs will likely occur on-site at the medical facility, the proximity of the repair service to the facility can sometimes influence travel costs, especially in remote areas of Algeria.
- Urgency of the Repair: Emergency or same-day repair services often come with premium charges compared to scheduled maintenance or routine repairs.
- Warranty Status: If the C-arm is still under warranty, some or all of the repair costs may be covered by the manufacturer or service provider.
- Service Contract: Hospitals and clinics with ongoing service contracts often benefit from pre-negotiated rates and potentially lower labor costs for repairs.
Affordable C-arm/fluoroscopy Image Chain Repair Service Options
Maintaining the operational integrity of your C-arm/fluoroscopy imaging system is crucial for patient care and diagnostic accuracy. Downtime or suboptimal image quality can lead to significant disruptions and increased costs. This guide explores affordable C-arm/fluoroscopy image chain repair service options, focusing on value bundles and cost-saving strategies to help your facility manage these essential maintenance needs effectively. An 'image chain' in this context refers to all components involved in capturing and displaying the fluoroscopic image, including the image intensifier, camera, video processor, monitor, and associated cabling and power supplies. When these components fail or degrade, it impacts image clarity, frame rate, and overall diagnostic capability.
| Service Offering | Description | Value Proposition | Cost-Saving Strategy |
|---|---|---|---|
| Component-Level Repair/Refurbishment | Focuses on repairing or replacing individual faulty components within the image chain. This can involve sourcing refurbished parts or repairing existing ones. | Significantly more cost-effective than replacing the entire system. Extends the lifespan of existing equipment. | Avoids the high capital expenditure of new equipment. Reduces waste by reusing or refurbishing components. |
| C-Arm Image Chain 'Health Check' & Preventative Maintenance Package | A comprehensive service that includes diagnostic checks, calibration, and cleaning of all image chain components. Often bundled with routine C-arm maintenance. | Identifies potential issues before they lead to costly downtime or major failures. Ensures optimal image quality and system performance. | Proactive maintenance is cheaper than reactive emergency repairs. Reduces the likelihood of unexpected, expensive component failures. |
| Refurbished Component Exchange Programs | Facilities can exchange their failing components for professionally refurbished, tested, and warranted units at a reduced price compared to new parts. | Provides a quick and reliable solution with minimal downtime. Offers a warranty for peace of mind. | Lower acquisition cost for replacement parts. Faster turnaround time than traditional repair, minimizing downtime and lost revenue. |
| Managed Service Agreements (MSA) for C-Arm Fleets | A contract with a service provider covering a set number of C-arms, including preventative maintenance, priority response, and often capped repair costs for the image chain. | Predictable budgeting for maintenance and repairs. Dedicated support and expertise for your C-arm fleet. | Leverages economies of scale for multiple units. Negotiated rates for parts and labor. Reduces administrative overhead in managing multiple service contracts. |
| Third-Party Biomedical Service Providers | Independent companies specializing in the repair and maintenance of medical imaging equipment, often offering more competitive pricing than OEM service contracts. | Access to expert technicians with diverse C-arm experience. Potentially faster response times and more flexible service options. | Generally lower service costs compared to Original Equipment Manufacturers (OEMs). Increased competition among providers drives down prices. |
| Local Service Networks & Partnerships | Establishing relationships with local, reputable service technicians or small firms who can offer on-site repairs and maintenance. | Faster on-site response times for urgent issues. Personalized service tailored to your facility's needs. | Reduced travel costs and potential for bundled local service agreements. Fosters long-term relationships for consistent, affordable care. |
Common C-Arm/Fluoroscopy Image Chain Components Prone to Failure
- Image Intensifier (II): Susceptible to aging, power fluctuations, and physical damage. Degraded IIs result in lower brightness, increased noise, and reduced resolution.
- Camera/Detector: CCD or CMOS sensors can fail due to pixel defects, signal degradation, or electronic component failure, leading to artifacts, flickering, or complete image loss.
- Video Processor/Acquisition Card: Responsible for image processing, enhancement, and digitization. Failures can cause incorrect image display, freezing, or data corruption.
- Monitor: Cathode Ray Tube (CRT) monitors are prone to image burn-in and electron gun degradation. Flat-panel LCD monitors can develop dead pixels, backlight issues, or display driver failures.
- Cabling and Connectors: Wear and tear, improper handling, or electromagnetic interference can cause signal loss or intermittent connectivity.
- Power Supplies: Unstable power can damage sensitive components within the image chain, leading to intermittent or complete system failure.
Verified Providers In Algeria
Navigating healthcare in a foreign country can be daunting. For individuals and families residing in or traveling to Algeria, ensuring access to reliable and high-quality medical services is paramount. This is where the importance of 'Verified Providers' comes into play. Among these, Franance Health stands out as a leading entity, offering a robust network of credentialed healthcare professionals and facilities. This document outlines why Franance Health credentials represent the best choice for healthcare in Algeria, focusing on their rigorous verification processes, comprehensive service offerings, and commitment to patient well-being.
| Benefit | Description | Franance Health Advantage |
|---|---|---|
| Quality Assurance | Ensures access to competent and skilled healthcare professionals. | Rigorous, multi-stage credentialing process guarantees adherence to the highest medical standards. |
| Patient Safety | Minimizes risks associated with unqualified or improperly trained practitioners. | Comprehensive background checks and ongoing performance reviews prioritize patient well-being. |
| Access to Specialists | Facilitates finding experts in specific medical fields. | Extensive network of verified specialists across diverse medical disciplines. |
| Peace of Mind | Reduces stress and uncertainty when seeking medical care abroad. | Trustworthy network built on transparency and a commitment to excellence. |
| Efficiency | Streamlines the process of finding suitable healthcare providers. | User-friendly platform and dedicated support for seamless navigation of services. |
Key Pillars of Franance Health's Verification Process:
- Academic and Professional Qualification Verification: Franance Health meticulously checks the educational degrees, certifications, and licenses of all affiliated medical practitioners. This ensures that providers have met stringent academic and professional standards recognized within Algeria and internationally.
- Experience and Specialization Validation: Beyond basic qualifications, Franance Health assesses the practical experience and specialized training of each provider. This is crucial for matching patients with the most suitable experts for their specific medical needs, from general practice to complex surgical procedures.
- Reputation and Performance Monitoring: A provider's track record and patient feedback are integral to the verification process. Franance Health monitors performance indicators and gathers feedback to ensure consistent delivery of excellent care and adherence to ethical medical practices.
- Adherence to Algerian Healthcare Regulations: All verified providers by Franance Health are confirmed to be compliant with the current healthcare laws, regulations, and standards set forth by the Algerian Ministry of Health.
- Continuous Professional Development (CPD) Assurance: Franance Health encourages and often mandates that its affiliated providers participate in ongoing training and development programs. This ensures that practitioners remain up-to-date with the latest medical advancements and treatment protocols.
Scope Of Work For C-arm/fluoroscopy Image Chain Repair Service
This Scope of Work (SOW) outlines the requirements for the repair of C-Arm/Fluoroscopy imaging chains. It details the technical deliverables, standard specifications, and acceptance criteria to ensure the successful restoration of imaging functionality and performance.
| Category | Description | Standard Specifications / Requirements | Technical Deliverables |
|---|---|---|---|
| System Diagnosis and Assessment | Initial inspection and detailed diagnosis of the C-Arm/Fluoroscopy imaging chain, including X-ray generator, image intensifier/flat panel detector, camera system, acquisition workstation, and associated cabling and connectors. | Comprehensive diagnostic report identifying all identified faults, root causes, and recommended repair actions. Includes assessment of image quality, radiation output, and system responsiveness. | Detailed Diagnostic Report. List of required replacement parts and estimated labor hours. |
| Component Repair/Replacement | Repair or replacement of faulty components within the imaging chain. This may include the X-ray tube, collimator, image intensifier, flat panel detector, video camera, video processor, ADC (Analog-to-Digital Converter), cables, and power supplies. | All replacement parts must be OEM (Original Equipment Manufacturer) or equivalent, certified for medical use, and carry a minimum of a [Specify Warranty Period, e.g., 1-year] warranty. Repairs must adhere to manufacturer specifications and industry best practices. | Replaced components with warranty documentation. Certificate of conformance for repaired/replaced parts. Photographic evidence of replaced/repaired components (optional). |
| Image Quality Calibration and Optimization | Re-calibration and optimization of the imaging chain to achieve optimal image quality, resolution, contrast, and signal-to-noise ratio (SNR) as per manufacturer specifications. | Achieve image quality parameters within [Specify acceptable deviation, e.g., +/- 5%] of manufacturer's baseline specifications. Verification through standardized image quality phantoms. | Updated calibration logs. Image quality assessment reports using standard phantoms (e.g., AAPM phantom, resolution bars, contrast grids). Before and after image comparisons. |
| Radiation Output Verification | Verification of X-ray output (kVp, mA, dose rate) to ensure it meets regulatory requirements and manufacturer specifications for safe and effective imaging. | Radiation output measured using a calibrated dosimeter and must be within [Specify acceptable tolerance, e.g., +/- 5%] of the set values and conform to relevant IEC/FDA standards. | Radiation output measurement reports. Dose area product (DAP) verification (if applicable). |
| System Functionality Testing | Comprehensive testing of all imaging functions, including fluoroscopy modes (pulsed and continuous), cine acquisition, static image capture, digital zoom, image manipulation (window/level, brightness/contrast), and all system interfaces. | All system functions must operate as designed without errors or anomalies. Seamless integration and communication between all components of the imaging chain. | Functional test report detailing successful execution of all test procedures. User acceptance testing (UAT) sign-off by designated clinical staff. |
| Safety Checks and Compliance | Verification of all safety features, including interlocks, radiation shielding integrity, emergency stop functionality, and electrical safety checks. | All safety features must be fully operational and compliant with current medical device safety standards (e.g., IEC 60601 series). | Electrical safety test report. Radiation safety compliance report. System safety checklist. |
| Documentation and Reporting | Provision of complete and accurate documentation of all repair activities, including parts used, labor performed, test results, and recommendations for future maintenance. | All documentation must be clear, concise, and readily understandable by both technical and clinical personnel. Reports should include serial numbers of replaced parts and technician certifications. | Final Service Report including: detailed description of work performed, list of all parts replaced (with serial numbers and warranty information), test results, calibration data, safety compliance certificates, and recommended preventative maintenance schedule. User manual updates (if applicable). |
| Post-Repair Support | Provision of limited post-repair support to address any immediate issues arising from the repair. | Availability for follow-up support for a period of [Specify period, e.g., 30 days] post-completion for issues directly related to the performed repair. | Contact information for post-repair support. Service escalation procedure. |
Key Objectives
- Restore full diagnostic imaging capability of the C-Arm/Fluoroscopy system.
- Ensure compliance with all relevant medical device performance standards.
- Minimize downtime and return the equipment to operational status promptly.
- Provide detailed documentation of all repair activities performed.
- Verify and validate the repaired image chain performance through rigorous testing.
Service Level Agreement For C-arm/fluoroscopy Image Chain Repair Service
This Service Level Agreement (SLA) outlines the terms and conditions for the repair of C-Arm/Fluoroscopy image chain components, focusing on response times and guaranteed uptime for the client's equipment. This SLA is designed to minimize disruption to clinical operations and ensure the reliable performance of critical diagnostic imaging equipment.
| Service Level Metric | Tier 1 (Routine Issues) | Tier 2 (Urgent Issues) | Tier 3 (Critical Failures) |
|---|---|---|---|
| Response Time (Acknowledgement & Initial Diagnosis) | Within 8 Business Hours | Within 4 Business Hours | Within 2 Business Hours |
| Target Resolution Time (excluding parts availability) | Within 48 Business Hours | Within 24 Business Hours | Within 12 Business Hours |
| Uptime Guarantee (Monthly) | 98.0% | 99.0% | 99.5% |
| Escalation Procedure | SR logged and assigned to Level 1 technician. | SR escalated to Level 2 technician if not resolved within 12 Business Hours. | SR escalated to Senior Engineer/Management if not resolved within 6 Business Hours. |
Definitions
- C-Arm/Fluoroscopy Image Chain: Refers to the integrated system responsible for capturing and displaying real-time X-ray images, including the image intensifier, camera, image processing unit, and display monitors.
- Service Request (SR): A formal request submitted by the client to the service provider for repair or maintenance of the C-Arm/Fluoroscopy image chain.
- Downtime: The period during which the C-Arm/Fluoroscopy system is non-operational or significantly impaired to the point where it cannot perform its intended clinical function due to a failure covered by this SLA.
- Uptime Guarantee: The minimum percentage of time the C-Arm/Fluoroscopy system is expected to be operational and available for use, excluding scheduled maintenance.
- Response Time: The maximum time allowed for the service provider to acknowledge a Service Request and commence diagnostic efforts.
- Resolution Time: The maximum time allowed for the service provider to repair the C-Arm/Fluoroscopy system and restore it to full operational status, excluding the availability of necessary parts.
- Business Hours: Typically Monday to Friday, 8:00 AM to 5:00 PM, excluding public holidays, unless otherwise specified in an addendum.
- Critical Failure: A failure that renders the entire C-Arm/Fluoroscopy system completely inoperable or significantly compromises image quality to a degree that it cannot be used for diagnosis or intervention.
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