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Spare Parts & Consumables Supply Service is the structured procurement, logistics, and inventory management process that ensures your hospital gets the right, authentic components and supplies for its medical equipment at the right time. This service is critical for any facility running diagnostic imaging, pathology lab, surgical, or critical care equipment, from large federal teaching hospitals to private diagnostic centres and NGO-run clinics. The core pain point it solves is equipment downtime. When your GE Healthcare Optima CT680 scanner goes down due to a faulty X-ray tube or your Roche Cobas 6000 analyzer stops because you've run out of a specific reagent, you lose revenue and compromise patient care. This service tackles the entire problem chain: identifying the correct part number, verifying authenticity to avoid counterfeits that can damage expensive systems, navigating Nigerian customs and import regulations (Form M, PAAR, SONCAP), and managing the final-mile logistics to your facility, whether in Victoria Island, Lagos, or Kaura Namoda, Zamfara. It moves your procurement from a reactive, emergency-based model to a proactive, planned system that guarantees uptime, budget predictability, and regulatory compliance for auditors and donor agencies.
Ad-hoc, one-off spare parts orders typically involve a sourcing fee plus the part cost, ranging from NGN 50,000 - NGN 300,000 for common items, while bundled supply contracts for a department can range from NGN 500,000 - NGN 2,500,000 per quarter. A fully outsourced, turnkey supply management service for an entire hospital, including inventory management and logistics, typically starts from NGN 5,000,000 annually. The final price is driven by the complexity and value of your equipment mix (parts for a Siemens Magnetom MRI are far more expensive than for a Mindray patient monitor), the urgency of the request (air freight vs. sea freight), your location and associated logistics costs, and the level of documentation required for compliance with bodies like NAFDAC or for donor reporting. Regulatory requirements, such as NNRA permits for radiation-emitting parts like X-ray tubes, also add to the cost and complexity.
Contact Franance for a detailed cost model tailored to your specific inventory and operational needs.
The cheapest service involves sourcing parts directly from local, unverified suppliers in markets like Alaba, with costs as low as NGN 20,000 - NGN 100,000 for what appear to be common components like probes or power supplies. This price typically excludes any form of warranty, installation support, documentation, or guarantee of authenticity. The risks are substantial: a counterfeit ultrasound probe can produce poor diagnostic images or even damage the main console of a Philips Affiniti 70 system, leading to a far more expensive repair. Hidden costs include prolonged downtime while you search for a replacement for the faulty cheap part, the cost of the senior engineer needed to fix the new damage, and the reputational damage of unreliable services. For consumables, cheap unverified reagents can lead to incorrect lab results, a critical clinical risk.
If the answers are not satisfactory, the initial savings are not worth the long-term risk to your equipment and patients.
An affordable service is a value-optimized bundle that combines planned procurement with smart logistics, typically costing between NGN 300,000 and NGN 1,500,000 per month, depending on the scale. This model focuses on reducing your total cost of ownership, not just the price of a single part. It achieves this by bundling scheduled delivery of PM kits and consumables along planned routes, using remote diagnostics to pre-identify needed parts before an engineer is dispatched, and providing data on parts consumption to help you budget more accurately. For example, instead of placing 10 separate orders for patient monitor accessories, a bundled service consolidates them into one shipment, drastically cutting logistics costs. Franance optimizes this by creating scheduled supply routes to different regions, allowing multiple hospitals to share the transport costs.
This bundled approach provides predictability and reliability at a manageable, affordable cost.
An Annual Maintenance Contract (AMC) that covers only labour and technical support for a major system like an MRI can cost NGN 800,000 - NGN 4,000,000 annually, leaving you to bear the unpredictable and often high cost of spare parts. A Comprehensive Maintenance Contract (CMC), which includes both labour and all necessary spare parts, is more expensive upfront, ranging from NGN 3,000,000 to over NGN 20,000,000 annually for the same system, but it provides complete budget predictability and guarantees uptime. The key difference is who bears the risk of component failure. With an AMC, a single major part failure, like an MRI coldhead replacement (costing upwards of NGN 15M), can shatter your annual budget. With a CMC, that risk is transferred to the service provider, who is now incentivized to perform high-quality preventive maintenance to minimize failures.
| Feature | Annual Maintenance Contract (AMC) | Comprehensive Maintenance Contract (CMC) |
|---|---|---|
| Labour & Travel | Covered | Covered |
| Spare Parts | Not Covered (Billed separately) | Covered (All-inclusive) |
| Uptime Guarantee | Often best-effort | Typically guaranteed (e.g., 95%+) |
| Budget Predictability | Low (Unpredictable parts cost) | High (Fixed annual cost) |
| Provider Incentive | Bill for more parts and labour | Minimize failures to protect profit |
| Best For | Facilities with strong in-house teams and low-risk, newer equipment. | Critical equipment, facilities demanding high uptime, and budget certainty. |
A CMC from a provider like Franance aligns our goals with yours: maximizing your equipment's operational availability.
Get a transparent, itemized quote for your specific equipment inventory and consumable needs from Franance today.
You can find providers through three main channels: OEM-authorized distributors (like the official GE or Siemens representatives), large multi-vendor Independent Service Organizations (ISOs) with established logistics, and verified service platforms like Franance. While most credible providers have head offices in Lagos, Abuja, or Port Harcourt, the key differentiator is their proven ability to serve you nationwide. The selection process must go beyond a simple quote comparison. You need to conduct thorough due diligence on their corporate and technical capabilities. This means verifying their CAC registration (RC number), demanding proof of OEM certification or specialized training for their engineers, and confirming they have adequate Goods-in-Transit and Public Liability insurance. Franance simplifies this by pre-vetting every service partner in our network, ensuring they meet stringent technical, financial, and regulatory standards before they can be assigned to your facility.
A reliable partner will provide these documents without hesitation.
Franance provides a managed, end-to-end parts and consumables supply service with nationwide coverage, leveraging a network of pre-vetted, OEM-certified partners and a centralized logistics and technology platform. We act as your single point of contact, taking full responsibility for sourcing the correct, authentic part, managing the complex import and clearing process, and ensuring timely delivery to your facility, all governed by a strict SLA. Our digital platform gives you real-time visibility into your order status, from placement to delivery, and provides analytics on your consumption patterns. We also offer flexible financing options to help you manage the cost of critical, high-value components without disrupting your cash flow.
The best providers are either the direct, in-country Original Equipment Manufacturer (OEM) offices or established Independent Service Organizations (ISOs) that have documented, multi-vendor expertise and a robust, nationwide logistics infrastructure. The "best" provider for you is one whose capabilities match your specific inventory. If your facility is 90% GE Healthcare equipment, the local GE partner is likely your best bet. However, if you run a mix of Siemens, Philips, and Dräger equipment, a top-tier ISO like Franance, with certified expertise across all three brands, offers a more efficient single-point-of-contact solution. Key evaluation criteria include their engineer-to-installed-base ratio, their investment in modern test and calibration tools, and their ability to provide transparent, data-driven reports through a CMMS or service dashboard.
A standard Scope of Work (SOW) for a parts supply service clearly defines the entire process, including part identification, sourcing, procurement, quality checks, logistics, delivery, and documentation. The process begins with a request from your facility, which is then validated by the provider's technical team to ensure the correct part number is sourced. The SOW will specify the agreed-upon lead times for different categories of parts (e.g., routine vs. emergency), the warranty terms, and the exact documentation that will be provided upon delivery, such as a Certificate of Conformity and the OEM warranty card. For a turnkey service, the SOW will also include inventory management, consumption tracking, and proactive reordering.
The process begins with a service request, which can be a specific part number from your biomedical team or a fault description from a user. The provider’s technical desk validates this request, using service manuals and diagnostic information to confirm the exact component needed for your Siemens Artis Q ceiling system. Once confirmed, the sourcing team checks for the part in local inventory. If not available, they source it from their international network of certified OEM suppliers. The logistics phase involves managing international freight, and crucially, navigating the Nigerian import process (Form M, PAAR, SONCAP, Customs). Upon arrival in Nigeria and clearance, the part undergoes a final quality check at the provider's facility before being dispatched via a trusted courier for final-mile delivery to your hospital. All parts must be OEM-certified or equivalent, meeting ISO 13485 standards, and consumables must have valid NAFDAC registration.
A typical Service Level Agreement (SLA) for parts supply is tiered, guaranteeing sourcing and dispatch times based on urgency. For a critical, system-down situation, the SLA might guarantee dispatch of a locally-stocked part within 4 hours of request confirmation. For urgent but non-critical parts, the dispatch window might be 24 hours. For routine, planned maintenance parts, it could be 72 hours. A robust SLA goes beyond dispatch times; it includes guaranteed lead times for internationally sourced parts (e.g., 7-10 working days for air freight), a clear policy for replacing parts that are Dead on Arrival (DOA), and penalty clauses for failing to meet these agreed-upon timelines. Franance provides a real-time digital dashboard where you can monitor every order against its specific SLA target.
Define, monitor, and enforce your custom spare parts and consumables SLA through the Franance real-time digital dashboard for full transparency and accountability.
Upon delivery, you must receive a complete set of documents that proves the authenticity, traceability, and legality of the supplied items. For spare parts, this includes the commercial invoice, a detailed packing list, the courier's waybill, and most importantly, a Certificate of Conformity or Certificate of Origin from the OEM. For high-value components, an official OEM warranty card should also be included. For consumables like reagents or test kits, the documentation must include the NAFDAC registration number, batch/lot number, manufacturing date, and expiry date. This paperwork is not just for your records; it is essential for internal audits, donor reporting, and for any potential warranty claims in the future.
Compliance involves navigating a multi-agency regulatory landscape to ensure imported goods are safe, effective, and legal. For any medical consumable, your provider must ensure the product is registered with NAFDAC and that the packaging reflects the NAFDAC number. For most electronic spare parts and equipment, a SONCAP (Standards Organisation of Nigeria Conformity Assessment Programme) certificate is required before the item is shipped to Nigeria; failure to do so results in significant penalties and delays at the port. For any part that emits radiation (e.g., an X-ray tube, a source for a radiotherapy machine), an import permit and registration with the Nigerian Nuclear Regulatory Authority (NNRA) is mandatory. A competent provider manages this entire process, ensuring all submissions are made correctly and on time.
A preventive maintenance (PM) driven supply schedule ensures that all necessary kits, filters, and components are delivered to your facility 2-4 weeks before the scheduled PM date. This proactive approach eliminates delays where an engineer arrives on-site for a PM on your Dräger Fabius anesthesia machine, only to find that the required service kit has not been ordered. The process involves your service provider analyzing the OEM-recommended PM schedule for each of your assets and creating a corresponding parts delivery schedule. This allows for consolidated, cost-effective shipping and ensures the engineer has everything they need to complete the PM in a single visit, maximizing equipment uptime.
An emergency parts response process is activated when a critical piece of equipment fails, and it must be executed with speed and precision. The process starts with immediate remote triage by a senior engineer to accurately diagnose the fault and identify the exact part needed within 1-2 hours. The logistics team then performs an instant stock check of local and regional warehouses. If the part is in our Lagos hub, it is dispatched within 4 hours for same-day delivery within the city or for overnight shipping nationwide. If the part must be sourced internationally, the process triggers an "Aircraft on Ground" (AOG) level emergency order, using the fastest available international courier to get the part to Nigeria in 3-5 days, with a dedicated customs agent on standby to clear it immediately upon arrival.
The availability of spare parts in Nigeria ranges from 24-48 hours for common, fast-moving items held in local stock in Lagos or Abuja, to 2-4 weeks for specialized, high-value components like MRI coldheads or CT scanner detectors that must be ordered from the OEM factory in Europe or the USA. The cost is heavily influenced by logistics. Air freight is fast but expensive, while sea freight is cheaper but can take 6-8 weeks. A major challenge is customs clearance, which can be unpredictable. A skilled provider mitigates this by having a deep understanding of customs procedures, maintaining strong relationships with clearing agents, and ensuring all documentation (Form M, PAAR, SONCAP) is flawless to prevent delays. Authenticity is guaranteed by sourcing directly from the OEM or their authorized distributors, complete with certificates and verifiable serial numbers.
Training and handover for a parts supply service focuses on empowering your biomedical and procurement teams to manage the process efficiently. The scope typically includes a 2-4 hour session covering how to use OEM online parts catalogues to correctly identify components for your specific equipment, how to use the provider's digital portal to submit and track orders, and the proper procedure for receiving, inspecting, and documenting incoming shipments. The handover process involves providing your team with a clear contact list for technical support and order escalation, along with quick reference guides for the most commonly ordered parts and consumables for your key assets. This ensures a smooth, error-free process and reduces your team's reliance on the provider for simple identification tasks.
A Computerized Maintenance Management System (CMMS) provides the digital backbone for an efficient parts and consumables supply service by linking every part used to a specific asset and work order. When a part is ordered and consumed, it is logged in the CMMS against the asset's record (e.g., "Replaced power supply unit, P/N 12345, on GE Optima CT680, Asset ID CT001"). This creates a powerful data trail, allowing you to track key performance indicators (KPIs) like the total cost of ownership (TCO) for each machine, Mean Time Between Failures (MTBF), and parts consumption trends. Franance's platform integrates this functionality, providing you with a dashboard to see which assets are costing you the most in parts, helping you make data-driven decisions about equipment replacement.
A power audit is a systematic evaluation of your facility's electrical infrastructure to identify risks to your medical equipment, which directly informs your spare parts strategy for power protection systems. The process involves using power quality analyzers to measure voltage stability, frequency, and harmonics at the wall sockets supplying your critical equipment. The audit report will highlight aging UPS systems with failing batteries or undersized stabilizers that are not protecting your Philips systems. This directly translates into a bill of materials for required spare parts: replacement battery cartridges for APC Smart-UPS units, new capacitor kits for stabilizers, or even a completely new, correctly sized UPS. This proactive approach prevents catastrophic equipment failure caused by Nigeria's unstable power grid.
The relocation process for major medical equipment, such as moving a CT scanner to a new building, requires a specific set of single-use spare parts and consumables known as a "move kit" or "relocation kit." This process starts 4-6 weeks before the move with a site survey by a certified engineer, who determines the exact kit required by the OEM for your Siemens Somatom CT scanner. This kit, containing specialized bolts, gaskets, seals, and sometimes specific fluids, is ordered immediately. The service provider's scope includes the careful dismantling of the system, secure packaging and transport, reinstallation at the new site using the new parts from the kit, and full commissioning and performance verification to ensure it operates to OEM standards.
The deinstallation and disposal process involves the safe removal of end-of-life medical equipment and the environmentally compliant disposal of its components, some of which are hazardous. This service requires specific consumables (e.g., for fluid drainage) and adherence to national and state environmental regulations, such as those from the Lagos State Environmental Protection Agency (LASEPA). The process includes electrically isolating and dismantling the unit, sanitizing any patient data from hard drives to ensure confidentiality, and segregating hazardous materials like lead, mercury from lamps, and oils. The provider must supply a chain-of-custody document, such as a waste disposal manifest, to prove that the e-waste was handled and disposed of responsibly.
Quality control (QC) and performance verification (PV) is the process of using specialized test instruments to confirm that a newly installed spare part has restored the equipment's performance to the manufacturer's original specifications. This is performed immediately after any critical part replacement. For example, after replacing an X-ray tube on a GE digital X-ray machine, an engineer must use a dosimeter to verify the radiation output is accurate and a phantom to confirm that the image quality (resolution, contrast) meets OEM benchmarks. This QC check is non-negotiable and provides objective proof that the repair was successful and the equipment is safe and effective for clinical use.
Electrical safety testing is a mandatory procedure performed after the replacement of any power-related component, such as a power supply unit or internal wiring, to ensure the device complies with IEC 60601-1 standards and is safe for both patients and operators. The process is conducted using a calibrated electrical safety analyzer and involves testing key parameters like earth continuity, insulation resistance, and various leakage currents (earth, patient, and enclosure). A "Pass" sticker is affixed to the device upon successful completion, and a detailed report with the measured values is provided for your records. This documentation is critical for internal quality assurance, regulatory audits, and mitigating liability.
The key metrics (KPIs) for a parts supply service focus on speed, accuracy, and cost-effectiveness, with reports typically provided monthly via a digital dashboard. The most important KPIs include Order Fill Rate (the percentage of requested items that can be supplied), Average Lead Time (the average number of days from order to delivery), and First Time Right (the percentage of orders where the correct part was delivered without any errors). Franance provides a dashboard where you can track these metrics for your account, as well as analyze spend by equipment type, department, and manufacturer. This data empowers you to identify trends, manage your budget effectively, and hold your service provider accountable to the agreed-upon SLA.
Standard payment terms for ad-hoc parts orders usually require a 50-70% advance payment to fund the international procurement, with the balance due upon delivery. For clients on a service contract or with a strong payment history, 30-day net terms upon delivery are common. For large, high-value orders (e.g., a CT tube), milestone payments may be structured. Given the volatility of the NGN/USD exchange rate, quotes are often issued in USD or are valid for a very short period (e.g., 48 hours) if quoted in NGN. Reputable providers like Franance also offer innovative solutions like LPO financing or leasing options to help you acquire critical parts without a large upfront capital outlay.
Service is available nationwide, with primary logistics hubs and technical teams based in Lagos, Abuja, and Port Harcourt, enabling rapid deployment to all 36 states. From these hubs, we can achieve next-day delivery for stocked items to most state capitals (e.g., Ibadan, Kaduna, Enugu) and 48-72 hour service to more remote areas (e.g., Maiduguri, Sokoto, Calabar). Franance's model uses these hubs to stage parts and coordinate a network of regionally-based engineers. This hybrid approach ensures that whether your facility is in a major urban center or a rural Local Government Area, you receive the same high standard of service, with costs optimized through scheduled, consolidated logistics routes.
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A Comprehensive Maintenance Contract (CMC) costs 10-18% of the equipment's value annually, while an Annual Maintenance Contract (AMC) is lower at 5-8%. The CMC is all-inclusive, covering all spare parts and labor, which is ideal for high-cost components like the X-ray tube on a GE Optima CT680. An AMC only covers labor and preventive maintenance, leaving you to pay for expensive parts separately, which can be unpredictable.
The process starts with a fault report via a dedicated hotline or portal, triggering an SLA-bound response. A field engineer diagnoses the issue, either remotely or on-site within 4-6 hours in cities like Lagos or Abuja. The required part, such as a power supply board for a Philips IntelliVue MP70 monitor, is dispatched from our local inventory. The engineer then performs the replacement, calibration, and provides a service report for your records.
Standard payment terms are 50% upfront to initiate the contract and secure inventory, with the remaining 50% due upon completion of the first preventive maintenance cycle. For larger, multi-year contracts covering equipment like a Siemens Artis Q cath lab, quarterly or bi-annual payment schedules can be arranged to align with your hospital's budget cycle. This ensures service continuity without a massive initial cash outlay.
You can finance critical repairs through specialized asset financing solutions to avoid large, unplanned capital expenditures. Instead of paying a lump sum for a new cold head for your Siemens Magnetom Avanto 1.5T MRI, Franance allows you to spread the cost over 12 to 36 months. This keeps your MRI operational and generating revenue while preserving your cash flow for other operational needs.
A realistic Service Level Agreement (SLA) for critical equipment in Lagos, Abuja, or Port Harcourt is a 4-6 hour on-site response time. For a revenue-generating machine like a GE Optima CT540, this rapid response is crucial. The SLA guarantees an engineer is dispatched to begin diagnostics and repair, minimizing costly downtime. For less urban areas, a 24-hour response time is more standard.
Verify a provider by requesting proof of training certificates for their engineers on your specific models, such as the Dräger Fabius Plus anaesthesia machine. Ask for at least three references from hospitals using the same equipment. Finally, confirm they have diagnostic software and proprietary tools required for calibration and service, which is essential for complex systems like a Philips Allura Xper FD20.
A detailed SOW includes the full list of covered equipment with serial numbers, the number of scheduled Preventive Maintenance (PM) visits per year, and guaranteed SLA response times. It specifies what is covered, such as all electronic boards and probes for a GE LOGIQ P9 ultrasound. Crucially, it also lists exclusions, like consumables or damage from power surges, ensuring complete transparency.
Outsourcing is better for specialized, high-value equipment, while an in-house team is ideal for first-line maintenance of general ward devices. Your in-house team can handle routine checks on patient monitors, but outsourcing the service for a Siemens Somatom CT scanner provides access to certified engineers and a dedicated parts supply chain, which is more cost-effective than training and tooling your team for a single complex machine.
NNRA compliance requires that after replacing an X-ray tube on a device like a GE Optima CT680, a licensed radiation safety officer or medical physicist must conduct acceptance testing. This involves dose output measurements and image quality checks. The service provider must supply full documentation of these tests, which you must keep on file for NNRA audits to ensure patient and staff safety.
Our protocol involves a 24/7 dedicated emergency hotline that connects you directly to an on-call engineer, not a call center. The engineer performs initial remote diagnostics within 30 minutes. If the issue, like a ventilator failure on a Dräger Evita V300, cannot be resolved remotely, an engineer is dispatched for on-site support according to your SLA, ensuring patient care is not compromised.
Delivery to locations outside major hubs typically takes 48-72 hours for parts in our central inventory. For a facility in Kano needing a new transducer for a GE Vivid T8 ultrasound, the part is dispatched from our Lagos warehouse via a reliable courier. We manage all logistics to ensure the part arrives safely, minimizing extended downtime for your critical diagnostic services.
High-quality third-party parts from reputable suppliers are just as reliable and often more cost-effective than OEM parts. For example, a replacement oxygen sensor for a GE CARESCAPE B650 patient monitor from a certified third-party manufacturer meets the same performance specifications as the original. We ensure all our parts undergo rigorous quality assurance testing before being stocked and deployed.
After a replacement, you receive a detailed Field Service Report. This document includes the fault description, corrective action taken, the serial numbers of both the old and new parts, and post-repair calibration data. For instance, after replacing a detector panel on a Siemens Luminos dRF Max digital X-ray, the report will include the new panel's sensitivity readings, confirming it meets manufacturer specifications.
Implementation involves four key steps over 1-2 weeks. First, we conduct a joint asset verification to tag all covered equipment. Second, we schedule the first Preventive Maintenance (PM) cycle. Third, we provide you with our dedicated contact details and escalation matrix. Finally, we establish a baseline performance report for each machine, like the uptime record for your Philips IntelliVue MP90 monitors.
We ensure compliance by sourcing parts only from ISO 13485 certified manufacturers and ensuring each shipment has a Certificate of Conformity. For every batch of imported consumables, like patient monitoring electrodes, we work with our clearing agents to facilitate SONCAP (Standards Organisation of Nigeria Conformity Assessment Programme) procedures, preventing delays at the port and guaranteeing authenticity and safety for your patients.
A nationwide provider offers standardized service quality and faster parts deployment across all your hospital branches, whether in Port Harcourt or Kaduna. They have a larger, more diverse inventory and a wider network of field engineers. This means the replacement circuit board for your Dräger Perseus A500 anaesthesia machine can be sourced and delivered efficiently, regardless of your facility's location, ensuring consistent operational readiness.
Watch for extra charges for software updates, travel costs for facilities outside major cities, and fees for after-hours or weekend emergency calls. A transparent contract for your Siemens Acuson S2000 ultrasound should clearly state that all firmware and software patches required for functionality are included. Always clarify these points before signing to avoid unexpected bills that inflate your total maintenance cost.
We use specialized logistics partners with experience in handling fragile medical components. For a sensitive item like a detector for a digital X-ray system going to a clinic in a remote state, we use custom-padded crating and temperature-monitored shipping. We also have field engineers in regional hubs who can meet the shipment and ensure it is transported safely for the final leg of the journey.
A 1.5T MRI like the Siemens Magnetom Essenza requires a comprehensive PM schedule. This includes monthly checks of cryogen levels and compressor performance, quarterly calibration of gradients and RF coils, and an annual check of the full system, including emergency shutdown procedures. This proactive schedule prevents catastrophic failures, such as a magnet quench, and ensures optimal image quality.
If a repair exceeds the SLA, the issue is immediately escalated from the field engineer to a Technical Team Lead. If unresolved within four hours, it goes to the Head of Engineering, who can authorize expedited shipping of parts from international suppliers or deploy a senior specialist. This structured process ensures your critical equipment, like a non-functional cath lab, receives the highest level of attention until it is back online.
Yes, a key advantage of a top-tier independent service provider is multi-vendor expertise. We have engineers trained on a wide range of equipment, allowing you to have a single point of contact for your GE Optima CT scanner, Siemens Artis Zee angiography system, and Philips IntelliVue patient monitors. This simplifies procurement, standardizes service quality, and often results in cost savings through bundled contracts.
After replacing a vaporiser on a machine like the Dräger Apollo, we perform critical safety and performance tests. This includes using a calibrated anaesthetic agent analyser to verify the output concentration accuracy at various dial settings. We also conduct a comprehensive leak test of the machine and breathing circuit to ensure patient safety and prevent anaesthetic gas pollution in the operating theatre.
We analyse your equipment usage data and failure rates to recommend a custom on-site parts inventory. For a busy hospital, we would recommend stocking common failure items like ECG lead wires and SpO2 sensors for your Philips Efficia CM150 monitors, and a spare battery for your portable X-ray machine. This 'first-aid kit' of parts empowers your in-house team to resolve minor issues instantly, reducing downtime.
Yes, most medical consumables require NAFDAC registration to be legally imported and used in Nigeria. This includes items like ultrasound gel, ECG electrodes, and sterilisation pouches. As your supply partner, we ensure that all consumables we provide, such as probe covers for your GE Vscan ultrasound, are sourced from NAFDAC-approved manufacturers and have valid registration numbers, protecting you from regulatory issues.
Onboarding a medium-sized hospital can be completed within 7-10 business days. The process involves a 2-day on-site audit to tag and assess all 50+ assets, from patient monitors to your main CT scanner. The following 5-7 days are used to finalise the contract, load the assets into our management system, and schedule the first round of PMs. This ensures a swift and organised transition to our service.
Before calling, your staff should perform basic checks. For a Philips IntelliVue MP50 showing no SpO2 reading, first check that the cable is securely connected to both the monitor and the patient sensor. Try a different, known-good sensor to isolate the problem. Also, perform a simple power cycle by turning the monitor off and on again. These simple steps can often resolve common user-related issues immediately.
Absolutely. Contracts can be fully customised to meet your budget and operational needs. For example, you might opt for a contract on your Siemens Healthineers Cios Select C-arm that covers all electronic components and labour but excludes the X-ray tube and image intensifier, which you prefer to cover separately. This flexibility allows you to focus your maintenance budget on the areas of highest risk and cost.
We provide a standard 6-month warranty on all replaced spare parts and a 3-month warranty on the labour performed. If a new power supply unit installed in your GE Brivo OEC 850 C-arm fails within that period due to a defect, we will replace it again at no additional cost for the part or the service call. This warranty provides assurance of the quality of our parts and workmanship.
We manage the disposal of old parts according to environmental best practices and Nigerian regulations. Electronic components like circuit boards are sent to certified e-waste recycling facilities. For parts containing hazardous materials, such as old X-ray tubes containing lead, we work with specialised disposal partners to ensure they are handled safely, providing you with a certificate of disposal for your records.
Adding new equipment is a simple process. You just need to provide us with the make, model, and serial number of the new device, such as a newly acquired Mindray A5 anaesthesia machine. We will then issue a contract addendum with the pro-rated service fee for the remainder of the contract term. The new equipment is typically covered within 24 hours of you signing the addendum.