H1: Managed Equipment Service (MES) in Nigeria - Price, Providers, Scope & SLA
Managed Equipment Service (MES) is a long-term partnership where a provider takes full responsibility for the procurement, installation, maintenance, and eventual replacement of your hospital's medical technology. It's for public and private hospitals, diagnostic centres, and large clinics struggling with equipment downtime, unpredictable repair costs, managing multiple vendors, and a lack of specialized biomedical engineers. MES solves these pain points by consolidating all equipment-related services under a single, performance-based contract with a guaranteed uptime, shifting the financial and operational risk from you to the service provider. This model is ideal for facilities in Lagos, Abuja, Port Harcourt, and Kano looking to upgrade technology, improve clinical outcomes, and manage budgets effectively, whether you're a large teaching hospital managing a fleet of GE Healthcare CT scanners or a private facility funded by an NGO that needs transparent reporting on asset performance.
Managed Equipment Service (MES) price in Nigeria
Ad-hoc, per-incident repairs cost between NGN 75,000 - NGN 250,000 per visit, excluding parts and travel. Bundled Preventive Maintenance (PM) contracts typically range from NGN 500,000 to NGN 5,000,000+ annually, depending on the number and type of assets. A full-risk, turnkey MES agreement, which includes technology refresh, is usually priced at 8-15% of the total equipment value per year. The final cost is driven by the complexity of your equipment mix—servicing a fleet of Dräger Fabius anesthesia machines is different from managing a Siemens Artis Q ceiling-mounted C-arm. Other major cost drivers include your location (logistics to Yola cost more than within Ikeja), the required uptime guarantee (98% costs more than 95%), documentation needs for donors or regulators like NNRA, and the inclusion of spare parts and consumables in the contract.
- Cost levers you control:
- Equipment Selection: Choose equipment with a strong local support history and parts availability.
- Uptime Target: Be realistic. Is 95% uptime acceptable for non-critical assets, allowing you to pay less than for a 99% uptime guarantee on your MRI?
- Contract Duration: A longer-term (5-7 year) MES contract allows providers to offer better annual rates.
- Scope of Services: Decide if you need full-time onsite engineers or if a scheduled/on-call model works, significantly impacting labour costs.
- First-Look Rights: Empower your in-house team to handle basic troubleshooting before escalating, which can be built into the contract to reduce costs.
Contact Franance to get a detailed cost model based on an audit of your specific facility's assets and clinical needs.
cheapest Managed Equipment Service (MES) in Nigeria
The cheapest service option is a "labour-only" ad-hoc repair, costing between NGN 50,000 and NGN 150,000 per visit for basic diagnostic and low-end equipment. This price typically excludes travel costs (especially outside major hubs like Lagos or Abuja), spare parts, detailed service reports, calibration certificates, and any guarantee on response time or repair quality. You are essentially paying for a technician's time, not a guaranteed outcome. These low-cost options often come from individual freelancers or small, unverified companies and are reactive, not preventive.
The risks are significant: a slow response can leave your Philips IntelliVue MP70 patient monitor down for days, there's no warranty on the repair, and the parts used may not be OEM-certified, potentially causing more damage. You also won't receive the proper documentation required for accreditation or to satisfy donor reporting requirements.
- Checklist before accepting low quotes:
- Does the quote explicitly include a detailed service report?
- Is the engineer certified to work on your specific equipment model?
- What is the warranty on the labour and any parts provided?
- Is the company registered with the CAC and do they have liability insurance?
- Will you receive a calibration certificate if the work requires it?
- How do they source their spare parts?
For a predictable and reliable service that avoids these hidden costs, consider a structured maintenance plan.
affordable Managed Equipment Service (MES) in Nigeria
An affordable MES bundle, focusing on preventive maintenance and essential repairs, costs between NGN 3,000,000 and NGN 10,000,000 annually for a small to medium-sized facility. This value-optimized approach moves beyond cheap, reactive fixes to a proactive model that prevents downtime. The core of this affordability comes from bundling services: the provider schedules planned maintenance routes for multiple clients in a region (e.g., a dedicated Kano-Kaduna route), reducing travel costs for everyone. It also includes remote triage via phone or video to solve simple issues without a site visit, and provides basic data reporting on asset health, helping you budget for future needs.
This model gives you predictable operational expenses and access to a professional team without the cost of a full-risk, all-inclusive contract. You get the core benefits—increased uptime and access to expertise—at a manageable price point.
- Bundle components for value:
- Scheduled Preventive Maintenance: Bi-annual or quarterly visits for all contracted equipment.
- Remote Technical Support: A dedicated hotline for immediate troubleshooting.
- Labour for Corrective Maintenance: All labour costs for repairs are covered.
- Basic Asset Management: An updated inventory list and service history for each device.
- Discounted Spare Parts: Pre-agreed preferential pricing on necessary components.
Franance can design an affordable, bundled service plan that matches your budget and clinical priorities.
Managed Equipment Service (MES) contract cost in Nigeria (AMC vs CMC)
An Annual Maintenance Contract (AMC) in Nigeria typically costs 3-7% of the equipment's value per year and primarily covers labour for preventive maintenance and repairs. A Comprehensive Maintenance Contract (CMC), which is closer to a true MES model, costs 8-15% of the equipment's value annually because it includes all spare parts, consumables, and often has stringent uptime guarantees with penalty clauses. The fundamental difference is risk transfer. With an AMC, you still bear the financial risk of expensive parts failures, like a new X-ray tube for your GE Optima CT680, which can cost millions of Naira. A CMC transfers this risk entirely to the provider, giving you a fixed, predictable annual cost for total equipment care.
| Feature | Annual Maintenance Contract (AMC) | Comprehensive Maintenance Contract (CMC/MES) |
|---|
| Typical Cost | 3-7% of asset value/year | 8-15% of asset value/year |
| Labour | Included | Included |
| Spare Parts | Excluded (Client pays) | Included (Provider pays) |
| Uptime Guarantee | Basic or none | High (e.g., 95-98%), with penalties |
| Cash Flow | Unpredictable (due to part costs) | Fixed and predictable |
| Risk | You hold the risk of part failure | Provider holds the risk of part failure |
A CMC is financially predictable and aligns the provider's goals with yours—they are incentivized to prevent failures to avoid paying for expensive parts.
request Managed Equipment Service (MES) quote in Nigeria (Franance)
Contact Franance today for a no-obligation MES quote customized to your facility's inventory and uptime requirements.
where to get Managed Equipment Service (MES) in Nigeria (providers)
You can find MES providers headquartered in major commercial hubs like Lagos, Abuja, and Port Harcourt, though credible providers offer nationwide coverage. The selection process should go beyond a simple web search; start by requesting proposals from companies with a proven track record in healthcare technology management, then perform rigorous due diligence. Verify their Corporate Affairs Commission (CAC) registration (RC number) and check for OEM accreditations from brands like Siemens, GE, or Philips. Ask for professional indemnity and public liability insurance certificates. Most importantly, demand references from other hospitals of a similar size and scope to yours and actually call them to discuss their experience.
Franance's verification workflow for onboarding clients includes a transparent review of our certifications, insurance, and a list of reference sites you can contact directly. We encourage this scrutiny because it builds the foundation for a long-term partnership.
- Documents to insist on:
- Certificate of Incorporation from CAC.
- Company profile detailing key personnel and their certifications.
- Proof of OEM partnership or training certificates for their engineers.
- A minimum of three recent, relevant client references.
- Valid certificates for professional indemnity and public liability insurance.
- Tax Clearance Certificate (TCC).
Choosing the right partner is the most critical step in a successful MES implementation.
Managed Equipment Service (MES) providers in Nigeria — checklist
- Corporate Standing: Is the company properly registered with the CAC with a verifiable RC number?
- Financial Stability: Do they have the financial capacity to procure and stock high-value spare parts?
- Technical Expertise: Are their engineers OEM-certified for your specific high-value equipment (e.g., MRI, CT, Cath Lab)?
- Nationwide Reach: Can they service your locations outside of Lagos/Abuja/PH with reasonable response times?
- Test & Calibration Tools: Do they own and maintain calibrated test equipment (e.g., electrical safety analyzers, patient simulators)?
- Regulatory Knowledge: Do they understand NNRA regulations for radiation-emitting devices and NAFDAC rules for reagents?
- Documented Processes: Can they provide a sample Scope of Work (SOW) and service report?
- SLA Commitment: Are they willing to sign a Service Level Agreement with financial penalties for non-performance?
- Spare Parts Logistics: Do they have an established supply chain for importing OEM parts, including customs clearance?
- CMMS Platform: Do they use a Computerized Maintenance Management System (CMMS) for tracking assets and work orders?
- Insurance: Do they have adequate professional indemnity and public liability insurance?
- Client References: Can they provide at least three relevant references from facilities similar to yours?
- Training Capability: Do they offer user training for clinical staff as part of the service?
verified Managed Equipment Service (MES) provider in Nigeria (Franance)
Franance is a verified MES provider with OEM-certified engineers, a nationwide service footprint covering all 36 states from our hubs in Lagos, Abuja, Port Harcourt, and Kano, and a comprehensive service stack designed for the Nigerian healthcare environment. We manage the entire asset lifecycle, from technology planning and procurement to maintenance and disposal, all governed by a transparent, digitally-tracked Service Level Agreement. Our services are built on a foundation of documented processes, ensuring every action is recorded and auditable, which is critical for hospital accreditation and donor reporting.
- Franance delivery layers:
- Strategic Planning: Helping you choose the right technology for your clinical needs and budget.
- Procurement & Financing: Sourcing equipment and offering financial models (e.g., lease-to-own) to make it affordable.
- Installation & Commissioning: Ensuring equipment is installed to OEM and Nigerian regulatory standards.
- Proactive Maintenance & Repair: Using a CMMS to manage scheduled maintenance and guarantee uptime through a robust SLA.
- Asset Management & Reporting: Providing real-time data on equipment performance via a client dashboard.
- Technology Refresh: Planning and executing the replacement of obsolete equipment at the end of its lifecycle.
best Managed Equipment Service (MES) provider in Nigeria
The best MES provider is one that demonstrates a deep portfolio of experience with your specific types of critical equipment, maintains a high engineer-to-site ratio for rapid response, and uses modern, calibrated instrumentation for all testing and verification. Look beyond marketing claims and evaluate providers based on tangible proof. For instance, a provider claiming expertise in radiology should be able to show you service histories for multiple GE Healthcare Optima CT680 or Siemens Magnetom MRI systems. The best providers operate with transparency, giving you access to a real-time dashboard showing asset status, service tickets, and SLA performance metrics.
They invest in their people and tools. Their engineers won't show up to test a defibrillator without a calibrated defibrillator analyzer. They will have a clear, documented methodology for everything from electrical safety testing to performance verification, ensuring consistency and quality every time.
- How to validate provider claims:
- Ask for a site visit: Request to see their workshop and the test equipment they use.
- Interview their lead engineer: Discuss their specific experience with your most critical assets.
- Request anonymized reports: Ask for sample service reports and KPI dashboards to see the quality of their documentation.
- Check engineer certifications: Don't just take their word for it; ask to see the OEM training certificates.
- Discuss their logistics plan: How exactly will they get a critical part and an engineer to your facility in Sokoto within 48 hours?
Managed Equipment Service (MES) scope of work in Nigeria (SOW)
A standard MES Scope of Work (SOW) is a detailed document that outlines every task, deliverable, and responsibility, typically broken down into phases over a 2-4 week initial period. It begins with a comprehensive assessment and inventory tagging of all in-scope equipment. This is followed by the execution phase, where initial corrective repairs and preventive maintenance are performed. All critical equipment then undergoes calibration and performance verification testing using certified instruments. The process concludes with detailed documentation, a formal handover meeting, and a schedule for ongoing follow-up and reporting. The SOW is the foundation of the contract; it leaves no room for ambiguity.
For example, the SOW for a new MES contract would specify the exact model of electrical safety analyzer to be used, the pass/fail criteria based on IEC 60601 standards, and the format of the service report you will receive for each asset.
- Non-negotiables in the SOW:
- A complete list of all equipment covered, including serial numbers.
- The specific preventive maintenance checklist to be used for each equipment type.
- The exact response and resolution times that define the SLA.
- A clear definition of what constitutes "uptime" and how it will be measured.
- The list of reports and documentation to be provided (e.g., monthly, quarterly).
- A clear process for escalating issues.
how Managed Equipment Service (MES) works in Nigeria (process & methodology)
The MES process begins with a joint planning session to define your clinical and operational goals, followed by a physical audit to tag and assess every piece of equipment. Our methodology is built on international standards like ISO 13485 and IEC 60601, adapted for Nigerian operational realities. For every service event, our engineers use calibrated, high-quality instruments (e.g., Fluke biomedical test tools) to perform diagnostics and verification. Data from every work order is captured in our Computerized Maintenance Management System (CMMS). This allows us to establish pass/fail thresholds, track asset performance over time, and provide you with data-driven reports for decision-making, such as identifying which devices are most prone to failure due to power fluctuations.
For radiation-emitting equipment, our methodology explicitly incorporates NNRA guidelines, ensuring that all safety and performance tests, like radiation leakage checks, are performed and documented correctly.
- Methodology checklist:
- Is there a documented procedure for every core task (PM, repair, safety testing)?
- Are all test instruments calibrated annually with traceable certificates?
- Is a CMMS used to log all work and track asset history?
- Are OEM service manuals and standards (IEC/ISO) used as the primary reference?
- Is there a formal process for root cause analysis after critical failures?
Managed Equipment Service (MES) SLA in Nigeria (response & uptime targets)
Service Level Agreement (SLA) tiers are defined by equipment criticality, with typical response times in Nigeria being: 2-4 hours for critical equipment (e.g., ICU ventilators, theatre anesthesia machines), 8-24 hours for urgent equipment (e.g., main laboratory analyzer), and 48-72 hours for routine, non-critical devices. A strong SLA goes beyond just response time (when the engineer arrives) to include resolution time (when the equipment is operational again). It must also feature a remote triage commitment, where the provider attempts to diagnose and fix the issue remotely within 30-60 minutes of a call.
Crucially, the SLA must include penalty clauses. For example, if the agreed uptime for your CT scanner is 97% in a given month and it drops to 94%, a pre-agreed financial credit should be applied to your next invoice. This ensures the provider is financially motivated to meet their commitments.
- SLA clauses to include:
- Definitions: Clear definitions of "Critical," "Urgent," and "Routine" equipment.
- Response & Resolution Times: Specific time targets for each criticality level.
- Uptime Guarantee: A guaranteed percentage of operational availability (e.g., 97%).
- Penalty Clause: A formula for financial penalties if uptime or resolution targets are missed.
- Reporting: A requirement for a monthly SLA performance report.
- Exclusions: A clear list of what is not covered (e.g., user error, force majeure).
Managed Equipment Service (MES) SLA in Nigeria (Franance)
Request a sample of the Franance SLA to see our tiered response times, uptime guarantees, and transparent penalty clauses.
Managed Equipment Service (MES) documentation and certificates in Nigeria
You will receive a comprehensive documentation package for every service activity, including detailed service reports, calibration certificates, and electrical safety test reports for each piece of equipment. At the start of the contract, you get a complete asset register with all technical and administrative details. On an ongoing basis, you receive a Preventive Maintenance (PM) schedule and monthly/quarterly performance reports summarizing uptime, response times, and costs. This documentation is crucial for hospital accreditation, meeting donor reporting requirements, and providing a clear audit trail for regulatory bodies like the NNRA or state health ministries.
The service report for a single PM on a patient monitor, for instance, will detail the tests performed (e.g., NIBP, SpO2, ECG simulation), the readings obtained, the pass/fail status, and the signature of the certified engineer who performed the work.
- Files auditors demand:
- An up-to-date medical equipment inventory/asset register.
- Service reports for every repair and maintenance activity.
- Traceable calibration certificates for all measuring devices (e.g., patient monitors, infusion pumps).
- Electrical safety test certificates for all mains-powered equipment.
- Radiation safety and quality assurance reports for all imaging equipment (for NNRA).
Managed Equipment Service (MES) compliance in Nigeria (NAFDAC, SON/SONCAP, NNRA, IEC/ISO)
Compliance involves adhering to the specific requirements of several Nigerian regulatory bodies, a process your MES provider must manage. For any radiation-emitting equipment like X-rays or CT scanners, all acquisition, installation, and servicing must comply with the Nigerian Nuclear Regulatory Authority (NNRA) safety codes, which requires specific licensing and reporting within 30-90 days of installation. For imported equipment, compliance with the Standards Organisation of Nigeria (SON) is mandatory through the SONCAP programme to ensure it meets basic quality and safety standards. While NAFDAC primarily regulates drugs and consumables, their oversight can apply to certain diagnostic kits and reagents used with your lab equipment.
Your MES provider must ensure all work is performed to international standards like IEC 60601 (Medical Electrical Equipment Safety) and that their quality management system is aligned with ISO 13485 (Medical Devices).
- Compliance actions per authority:
- NNRA: File for acquisition license before purchase; ensure room plans are approved; perform acceptance testing and critical examinations; submit regular quality assurance reports.
- SON/SONCAP: Ensure all imported equipment arrives with a SONCAP certificate from an accredited firm in the country of origin.
- NAFDAC: Verify that any reagents or diagnostic kits supplied with equipment are registered and approved by NAFDAC.
- Federal Ministry of Health/State Ministries: Ensure facility and equipment registrations are current.
Managed Equipment Service (MES) preventive maintenance checklist in Nigeria
A preventive maintenance (PM) schedule outlines the frequency and specific tasks for each piece of equipment, typically performed quarterly, bi-annually, or annually based on OEM recommendations and device criticality. The process involves scheduling the visit, assigning a certified engineer equipped with the necessary calibrated instruments (like a patient simulator for a monitor or an infusion device analyzer for a pump), and executing the tasks on the checklist. All actions and readings are logged digitally into a CMMS, creating a permanent service history for the asset. For example, a PM for a Dräger Fabius anesthesia machine would be scheduled bi-annually and would include checking for leaks, calibrating flow sensors, and verifying ventilator function.
- Core PM tasks:
- Visual Inspection: Check for physical damage, worn cables, and proper assembly.
- Cleaning: Clean filters, fans, and external surfaces.
- Functional Checks: Test all operational modes, alarms, and safety features.
- Calibration: Adjust device outputs to match a known standard (e.g., NIBP cuff pressure).
- Performance Verification: Test key output parameters to ensure they are within OEM specifications.
- Electrical Safety Test: Verify the device is safe for both patient and operator.
- Documentation: Record all findings, actions taken, and test results in a service report.
Managed Equipment Service (MES) emergency repair in Nigeria
The emergency repair process starts with your call to a dedicated 24/7 support line, initiating a triage workflow within 15-30 minutes. A senior engineer will first attempt remote diagnosis via phone or video call to resolve the issue immediately or identify the likely failed part. If a site visit is needed, an engineer is dispatched from the nearest regional hub (Lagos, Abuja, PH, Kano) to meet the SLA's response time (e.g., 4 hours for a critical failure). While the engineer is in transit, the logistics team works on sourcing the required spare part from local stock or initiating an express order from the OEM. The goal is a first-time fix, achieved by combining rapid remote triage with efficient dispatch and parts logistics.
- Emergency playbook:
- Step 1 (0-30 mins): User reports issue to 24/7 hotline; ticket is created in CMMS.
- Step 2 (30-60 mins): Remote triage by a specialist engineer to attempt immediate resolution.
- Step 3 (1-2 hours): If unresolved, field engineer is dispatched and preliminary spare parts are identified.
- Step 4 (2-8 hours): Engineer arrives on-site, performs diagnostics, and confirms required parts.
- Step 5 (4-48 hours): Part is delivered from local stock or express shipped; repair is completed.
- Step 6 (Post-Repair): Full testing, calibration, and service report documentation.
Managed Equipment Service (MES) spare parts and logistics in Nigeria
Spare parts availability is managed through a multi-level stocking strategy, with lead times ranging from 24 hours for common parts held locally in Nigeria to 7-14 days for specialized components that must be imported from OEM hubs in Europe or the US. A credible MES provider maintains a local inventory of frequently used parts (e.g., probes for ultrasound machines, batteries for patient monitors) in key locations like Lagos and Abuja. They also have established customs brokerage relationships to expedite the clearance of imported parts, ensuring authenticity and honouring the OEM warranty. The cost of these parts is either covered under a CMC/MES contract or billed separately with a pre-agreed markup under an AMC.
- Spare parts controls:
- Local Stocking: Maintain an inventory of high-failure, fast-moving parts.
- Authenticated Sourcing: A documented process to ensure all parts are genuine OEM components.
- Supply Chain Management: Established relationships with international shippers and local customs agents.
- Inventory Management System: A digital system to track stock levels, reorder points, and lead times.
- Warranty Administration: A process for managing warranty claims on failed replacement parts.
Managed Equipment Service (MES) training and handover in Nigeria
Training typically includes a 2-4 hour session for clinical users and a more in-depth 1-2 day session for your in-house technicians or biomedical staff, covering both operational and basic maintenance procedures. The scope is role-based: nurses and doctors are trained on proper use, clinical applications, and basic troubleshooting ("user training"), while your technical team is trained on first-line maintenance, error code interpretation, and how to escalate issues effectively ("technical training"). This is followed by a formal handover where all documentation, service reports, and user manuals are provided. Competency is tracked, and refresher training is scheduled annually or as needed.
- Training deliverables:
- A formal training schedule and curriculum.
- User and technical manuals for all equipment.
- A signed attendance sheet to document who was trained.
- A competency assessment or quiz to verify understanding.
- A certificate of completion/attendance for participants.
Managed Equipment Service (MES) asset inventory and CMMS in Nigeria
A Computerized Maintenance Management System (CMMS) provides a centralized digital platform that tracks your entire equipment inventory, service history, and performance KPIs. Every piece of equipment is tagged with a unique asset ID, and all data—from purchase date and warranty information to every single service report—is linked to that ID. This system allows you to track key metrics like Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and overall equipment uptime percentage. Through a client portal or dashboard, you get a real-time, transparent view of your assets' health and the provider's performance against the SLA. This data is invaluable for budgeting, capital planning, and accreditation.
- CMMS data points:
- Asset Register: Equipment name, model, serial number, location, purchase date, warranty status.
- Work Orders: Every PM and repair job, including tasks performed, parts used, and labour hours.
- Service History: A complete, chronological record of all interventions for an asset.
- SLA Tracking: Real-time monitoring of response and resolution times against targets.
- KPI Dashboards: Visual reports on uptime, MTTR, MTBF, and maintenance costs.
- Documentation: A repository for all service reports, manuals, and certificates.
Managed Equipment Service (MES) power audit and UPS/stabilizer sizing in Nigeria
A power audit is a 1-3 day process where an engineer uses a power quality analyzer to measure and log the electrical supply to your critical equipment. It includes assessing the quality of the mains supply, the performance of your existing stabilizers and UPS systems, and the integrity of your electrical grounding (earthing). The outcome is a detailed report that identifies issues like voltage fluctuations, frequency instability, and poor earthing, which are common in Nigeria and are the root cause of many equipment failures. The report concludes with specific, actionable recommendations, such as sizing and specifying the correct kVA rating for a new UPS or stabilizer needed to protect a sensitive device like a GE Healthcare Optima CT680.
- Power audit outcomes:
- A report detailing voltage, current, frequency, and power factor readings over time.
- Identification of power sags, swells, and harmonics.
- Verification of the facility's electrical earthing system.
- A list of risks to specific medical equipment.
- Recommendations for correctly sized UPS, inverters, or stabilizers for each critical asset.
Managed Equipment Service (MES) relocation and commissioning in Nigeria
The relocation process for a major piece of equipment, like an MRI or CT scanner, is a 1-2 week project that costs a percentage of the equipment's value, depending on distance and complexity. It starts with a site survey of both the old and new locations. The process involves careful dismantling by OEM-certified engineers, specialized packaging and crating, and transportation using air-ride suspension trucks to minimize vibration. Upon arrival, the equipment is reinstalled, and a full commissioning process is performed. This includes system setup, calibration, performance verification, and safety testing to ensure it operates to the original OEM specifications before it is formally handed over for clinical use.
- Relocation safeguards:
- Pre-move Assessment: Full functional testing to establish a performance baseline before dismantling.
- Specialized Transport: Use of experienced medical equipment movers and appropriate vehicles.
- Transit Insurance: Ensuring the equipment is fully insured against damage during the move.
- Post-move Commissioning: A complete performance and safety validation, not just turning it on.
- Regulatory Notification: Informing bodies like NNRA of the change in location for radiation-emitting devices.
Managed Equipment Service (MES) deinstallation and disposal in Nigeria
The deinstallation process is a planned procedure that ensures equipment is removed safely and in compliance with environmental and data security regulations, with costs varying based on the equipment type. The process is managed by a technical team that follows strict Health, Safety, and Environment (HSE) protocols. For equipment with patient data, hard drives are sanitized or physically destroyed to ensure data privacy. Hazardous materials, such as oils or specific battery types, are disposed of according to local environmental laws. A full chain-of-custody report is provided, documenting the equipment's journey from your facility to its final disposal or recycling point.
- Decommission essentials:
- Data Sanitization: A certificate of data destruction for any equipment that stores patient information.
- Hazardous Waste Manifest: Proper documentation for the disposal of any hazardous materials.
- Asset Transfer/Disposal Form: A formal record confirming the removal of the asset from your inventory.
- Safe Dismantling: A plan to de-install without disrupting ongoing clinical operations.
- Logistical Coordination: Managing craning and removal from the building.
Managed Equipment Service (MES) quality control and performance verification in Nigeria
Quality control is a continuous process where key performance parameters of medical devices are tested at scheduled intervals (e.g., quarterly or bi-annually) to detect degradation before it leads to failure. This is different from a simple functional check; it involves using precise, calibrated instruments to measure the actual output of a device and compare it to OEM specifications. For example, an electrosurgical unit's power output is measured with a specialized analyzer to ensure it's delivering the correct energy for surgical procedures. This data is trended over time to predict future maintenance needs and ensure the device remains clinically effective and safe.
- QC checkpoints:
- Diagnostic Imaging: Phantom tests for image quality on CT, MRI, and ultrasound systems.
- Life Support: Tidal volume and pressure accuracy tests on ventilators and anesthesia machines.
- Therapeutic Devices: Energy output verification for defibrillators and electrosurgical units.
- Laboratory: Calibration verification for analyzers using control materials.
- Patient Monitoring: Accuracy checks of all parameters (ECG, SpO2, NIBP) using a patient simulator.
Managed Equipment Service (MES) electrical safety testing in Nigeria
Electrical safety testing is a mandatory annual process where each piece of mains-powered medical equipment is tested according to the IEC 60601-1 standard. The test uses a calibrated electrical safety analyzer to measure parameters like earth leakage current, chassis leakage current, and ground wire resistance. This verifies that the equipment has no electrical faults that could pose a risk of shock to patients or staff. Each tested device is then tagged with a sticker indicating its pass/fail status and the next test due date. A detailed report and certificate are issued, which are essential for accreditation and internal safety audits.
- Electrical safety deliverables:
- A detailed test report for each asset showing the measured values and pass/fail status.
- A physical "Tested for Electrical Safety" tag affixed to each piece of equipment.
- An updated entry in the CMMS logging the test date and results.
- A summary certificate for your facility's safety records.
Managed Equipment Service (MES) KPIs and reporting in Nigeria
The key metrics tracked are Equipment Uptime Percentage, Mean Time To Repair (MTTR), Mean Time Between Failures (MTBF), and First Visit Fix Rate. These KPIs are monitored in real-time via a CMMS and presented to you in a monthly performance report and through a secure online dashboard. The report provides a transparent, data-driven overview of your equipment's health and the provider's performance against the agreed-upon SLA. This allows you to move from anecdotal evidence of downtime to objective data, facilitating productive monthly review meetings focused on continuous improvement.
- KPIs to review monthly:
- Overall Equipment Uptime: The percentage of time contracted equipment was available for use.
- SLA Attainment: The percentage of service calls resolved within the agreed SLA times.
- MTTR (Mean Time To Repair): The average time taken to fix a failed device.
- MTBF (Mean Time Between Failures): The average time a device operates before failing.
- PM Completion Rate: The percentage of scheduled preventive maintenance jobs completed on time.
- Top 10 Problem Assets: A list of the equipment with the most failures, to target for replacement or training.
Managed Equipment Service (MES) payment terms in Nigeria
Payment options range from quarterly or bi-annual payments in advance for standard contracts, to milestone-based billing for large-scale projects. For long-term MES agreements, payments are typically structured as a fixed monthly or quarterly fee, making your maintenance expenditure a predictable operational expense (OPEX). Some contracts may require a performance bond from the provider to guarantee their service delivery, or offer credit terms to the hospital, subject to a credit check. All terms are clearly defined in the service agreement to prevent any financial ambiguity.
- Finance clauses to agree on:
- Billing Cycle: Monthly, quarterly, or bi-annually.
- Payment Due Date: E.g., within 30 days of invoice receipt.
- Currency: Specify NGN or USD, and the exchange rate basis if applicable.
- Withholding Tax (WHT): Clarify who is responsible for remitting WHT and providing the credit note.
- SLA Penalty/Credit Process: How financial credits for non-performance will be calculated and applied.
Managed Equipment Service (MES) near me in Nigeria (nationwide coverage)
Service is available nationwide, with primary support hubs and engineers based in Lagos, Abuja, Port Harcourt, and Kano, ensuring rapid deployment to all 36 states. Franance provides a combination of on-site support and remote technical assistance to cover the entire country. For facilities in or near our hub cities, we can offer faster on-site response times. For more remote locations, we utilize a scheduled routing system for preventive maintenance to manage costs effectively, while still meeting emergency repair SLAs through a combination of air and road travel for our dispatched engineers. Our central remote support desk is accessible to every client, regardless of location, for immediate troubleshooting.
- Coverage highlights:
- Regional Hubs: Fully-staffed offices in Lagos, Abuja, Port Harcourt, and Kano.
- Nationwide Dispatch: Ability to get an engineer and parts to any state capital within 24-48 hours.
- Scheduled Routes: Cost-effective PM visits for facilities in secondary cities and remote areas.
- Remote Support Desk: A single point of contact for immediate technical triage for all clients.
- Logistics Network: Established partnerships for transportation and delivery across Nigeria.
