Life Support & Consumables Service in Nigeria

Life Support & Consumables Service in Nigeria - Price, Providers, Scope & SLA

Life Support & Consumables Service is the scheduled preventive maintenance, emergency repair, calibration, and user training for critical care equipment like ventilators, patient monitors, defibrillators, and anesthesia machines. This service is essential for any hospital department where patient lives depend directly on equipment function—primarily Intensive Care Units (ICUs), Neonatal Intensive Care Units (NICUs), Operating Theatres, and Emergency Rooms. The core pain points it solves are catastrophic equipment failure during use, prolonged downtime affecting patient care capacity, non-compliance with health regulations, and the inability to provide accurate data for donor-funded projects. Facilities ranging from large federal teaching hospitals and private multi-specialist centres in Lagos to mission hospitals and NGO-supported clinics in more remote states rely on this service to ensure their most critical assets are safe, accurate, and always available. Without it, you face significant clinical risk, spiraling ad-hoc repair costs, and a constant state of operational uncertainty.

Life Support & Consumables Service price in Nigeria

Ad-hoc, per-incident service visits cost between NGN 75,000 and NGN 250,000 per device, excluding parts and travel. Bundled Preventive Maintenance (PM) contracts typically range from NGN 500,000 to NGN 2,000,000 per quarter for a small to medium-sized ICU. A turnkey Comprehensive Maintenance Contract (CMC) that includes labour, all spare parts, and uptime guarantees can range from NGN 5,000,000 to NGN 20,000,000+ annually, depending on the asset inventory. The primary cost drivers are the quantity, complexity, and age of your equipment; a Dräger Savina 300 ventilator requires more specialized work than a basic vital signs monitor. Other factors include your facility's location, which impacts travel costs, the required SLA response time (a 4-hour response is more expensive than a 48-hour one), the level of documentation needed for regulatory or donor reporting, and whether spare parts are included in the contract.

• Cost levers you control:
  • Bundle Assets: Contract for all life support equipment together, rather than device by device, to get a volume discount.
  • Tier Your SLA: Apply a 4-hour critical response SLA only for ICU ventilators and theatre machines, and a 24-hour SLA for less critical ward monitors.
  • Schedule PMs Together: Plan for all PMs to be done in a single multi-day visit to minimize travel charges.
  • Provide On-site Support: Have your in-house technician available to assist the visiting engineer, reducing their on-site time.
  • Commit to a Longer Term: A two-year contract will almost always have a lower annual rate than a one-year contract.

Contact Franance for a tailored quote based on your specific asset list and operational needs.

cheapest Life Support & Consumables Service in Nigeria

The cheapest ad-hoc service visit for a single life support device typically costs between NGN 50,000 and NGN 120,000, excluding travel, parts, and detailed documentation. This price usually covers only basic functional checks and minor cleaning by a generalist technician, not a certified specialist. Exclusions are the biggest risk: this price point will not include calibration with certified test equipment, electrical safety testing, replacement of scheduled parts like O-rings or filters, or a formal service report suitable for auditing. The hidden costs manifest as repeat failures because the root cause wasn't fixed, slow response times as your job is low-priority, and potential voiding of any OEM warranty due to unauthorized service.

• Checklist before accepting low quotes:
  • Ask for the specific engineer's OEM training certificate for your equipment model.
  • Request a sample service report to see the level of detail provided.
  • Confirm in writing if travel, consumables, and taxes are included.
  • Verify their public liability insurance is active.
  • Ask for a reference from a hospital with similar equipment.
  • Clarify their warranty on the repair work performed.

Understand the total cost of ownership, not just the initial quote, before committing.

affordable Life Support & Consumables Service in Nigeria

Affordable service bundles, covering multiple devices under a Preventive Maintenance (PM) contract, typically range from NGN 400,000 to NGN 1,500,000 per quarter for a small to medium-sized facility. This value-optimized approach moves away from expensive, unpredictable single repairs towards a predictable, fixed-cost model. The key benefit is bundling: a service provider like Franance can schedule planned routes to service multiple clients in a specific area (e.g., Victoria Island, Lagos or a region like the South-East), drastically reducing mobilization costs for everyone. These bundles include scheduled PMs, remote triage via phone or WhatsApp to resolve minor user errors without a site visit, and consolidated digital reporting that simplifies management oversight and donor reporting.

• Bundle components for value:
  • Scheduled Bi-Annual PM: Covers all functional and safety checks for your entire inventory in two planned visits per year.
  • Remote Technical Support: Unlimited phone and video support to troubleshoot alarms and user-related issues.
  • Consolidated Digital Reports: A single report detailing the status of all covered assets, delivered after each visit.
  • Minor Parts Inclusion: Covers common, low-cost replacement parts like fuses, filters, and batteries.
  • Priority Emergency Response: Guarantees a faster response time for emergency call-outs compared to non-contract clients.

A bundled approach from Franance reduces per-device costs and improves overall equipment uptime.

Life Support & Consumables Service contract cost in Nigeria (AMC vs CMC)

An Annual Maintenance Contract (AMC), covering only labour for preventive and corrective maintenance, can range from 10-15% of the equipment's original purchase price annually. A Comprehensive Maintenance Contract (CMC), which includes labour, all spare parts, and consumables, typically costs 18-25% of the equipment's capital cost annually. The fundamental difference is risk and budget predictability. With an AMC, your facility bears the financial risk of expensive part failures, such as a NGN 1,500,000 processor board on a GE Aespire anesthesia machine. With a CMC, that risk is transferred to the service provider, giving you a fixed, predictable annual budget for your life support equipment. CMCs incentivize the provider to perform high-quality preventive maintenance to minimize failures, directly aligning their goals with your need for maximum uptime.

Feature	Annual Maintenance Contract (AMC)	Comprehensive Maintenance Contract (CMC)
Labour	Included	Included
Spare Parts	Excluded (Billed separately)	Included
Budget	Unpredictable	Fixed & Predictable
Uptime Incentive	Lower	Higher (Provider bears cost of failure)
Cash Flow	Volatile (Sudden large bills)	Smooth & Predictable

Franance offers flexible AMC and CMC options, including financing for CMCs to smooth out your cash flow.

request Life Support & Consumables Service quote in Nigeria (Franance)

Request a detailed, no-obligation quote for your life support equipment from Franance today.

where to get Life Support & Consumables Service in Nigeria (providers)

Qualified providers are concentrated in Lagos, Abuja, and Port Harcourt, but a few, like Franance, offer genuine nationwide coverage with engineers who can be dispatched to facilities in Kano, Kaduna, Enugu, or Maiduguri. The selection process should go beyond a simple web search. You need to perform due diligence by verifying their Corporate Affairs Commission (CAC) registration, requesting their Tax Clearance Certificate (TCC), and, most importantly, demanding proof of OEM accreditation or recent training certificates for the specific engineers who will service your equipment. A general "biomedical company" is not the same as a provider with a certified specialist for your Hamilton-G5 ventilator. Franance simplifies this by maintaining a network of engineers who are pre-vetted against these criteria, ensuring that the person who arrives on-site is verifiably qualified for the job.

• Documents to insist on:
  • Certificate of Incorporation (CAC Registration with RC Number).
  • Recent Tax Clearance Certificate (TCC).
  • OEM Training Certificates for named engineers relevant to your equipment.
  • Proof of Public Liability and Professional Indemnity Insurance.
  • At least three recent client references from similar healthcare facilities.
  • A sample of their standard Service Report and Calibration Certificate.

Let Franance handle the vetting process to connect you with certified, reliable engineers.

Life Support & Consumables Service providers in Nigeria — checklist

• Corporate Standing: Is the company registered with the CAC with a verifiable RC number?
• Tax Compliance: Can they provide a current Tax Clearance Certificate?
• OEM Certification: Do their engineers hold valid, recent training certificates from the manufacturers of your specific equipment (e.g., Dräger, Philips, GE)?
• Test Equipment: Do they own and maintain calibrated test instruments like a ventilator analyzer, defibrillator tester, and electrical safety analyzer? Ask for calibration certificates for their tools.
• Insurance: Do they have adequate Public Liability and Professional Indemnity insurance?
• Spare Parts: Do they hold a local stock of common spare parts and consumables for your devices?
• Logistics: What is their process for importing and clearing non-stocked parts?
• SLA Definition: Is their Service Level Agreement (SLA) clear, with defined response times and penalties?
• Documentation: Is their service reporting digital, detailed, and provided promptly after each visit?
• References: Can they connect you with a current client (e.g., an Operations Director at another hospital) for a reference?
• Regulatory Knowledge: Do they understand the documentation requirements for NAFDAC, SON, and international accrediting bodies?
• Nationwide Reach: If you have multiple sites, can they demonstrate a logistical plan to service all of them consistently?

verified Life Support & Consumables Service provider in Nigeria (Franance)

Franance is a verified nationwide provider delivering OEM-standard maintenance, repair, and calibration services for a wide range of life support systems, backed by a digital service management platform. We provide a single point of contact for managing your entire critical care inventory, from Philips IntelliVue monitors in Lagos to Dräger Fabius anesthesia machines in Kano. Our service is built on a foundation of verified expertise, transparent processes, and accountability, ensuring your most critical assets are always patient-ready.

• Franance delivery layers:
  • OEM-Certified Field Engineers: A nationwide network of vetted specialists for major brands.
  • Centralized Technical Support Desk: Instant remote triage and support from our Lagos-based team.
  • Digital SLA & Reporting Dashboard: A real-time, transparent view of all service requests, asset history, and KPI performance.
  • In-house Logistics & Procurement: Streamlined sourcing and importation of genuine OEM spare parts.
  • Flexible Financing Options: Custom payment plans, including leasing and financing for comprehensive service contracts (CMCs).

best Life Support & Consumables Service provider in Nigeria

The best providers are OEM-authorized distributors or highly specialized third-party organizations like Franance that demonstrate deep, multi-vendor expertise and have a documented track record of meeting stringent SLAs for major hospitals. The key differentiator is not just technical skill, but the entire service infrastructure. Evaluate providers based on their portfolio experience (have they managed a 50-bed ICU before?), their engineer-to-site ratio in your region, and the quality of their instrumentation. A top provider will use high-end test equipment like a Fluke Biomedical ProSim 8 patient simulator, not just a basic multimeter. They will also provide a digital platform for you to track service history and performance, moving beyond paper-based reports that get lost in files.

• How to validate provider claims:
  • Ask for a Case Study: Request a detailed case study from a hospital of a similar size and complexity.
  • Speak to a Reference: Insist on a phone call with the Head of Biomedical Engineering or a C-level executive at one of their current clients.
  • Demand a Platform Demo: Ask for a live demonstration of their service management dashboard to see how you would log calls and view reports.
  • Verify Certifications: Ask for a specific engineer's training certificate and, if in doubt, contact the OEM's local office to verify its authenticity.
  • Inspect their Tools: During a site visit or meeting, ask to see their test equipment and its calibration certificate.

Life Support & Consumables Service scope of work in Nigeria (SOW)

A standard Scope of Work (SOW) includes a detailed asset list with serial numbers, a full description of preventive and corrective maintenance tasks to be performed per OEM guidelines, calibration procedures, and a clear list of deliverables like service reports and certificates. The SOW is the foundational document for your service agreement and should be meticulously detailed to avoid ambiguity. It typically outlines a multi-phase process for each service visit, starting with an initial assessment and ending with a formal handover. A well-defined SOW protects both your facility and the provider, ensuring everyone understands the exact expectations, timelines, and outcomes.

• Non-negotiables in the SOW:
  • Detailed Asset List: Must include make, model, serial number, and location for every single covered device.
  • Clear Task List: Specify the exact PM tasks for each device type (e.g., "Replace ventilator breathing circuit filter," "Verify defibrillator energy delivery at 50, 100, 200 Joules").
  • Pass/Fail Criteria: Define the objective, measurable criteria for a device to be considered fully functional and safe.
  • Deliverables: Explicitly state that a digital service report and calibration certificate (if applicable) will be provided for each asset.
  • Exclusions List: Clearly list what is not covered (e.g., accidental damage, major component failures under an AMC, consumables).

how Life Support & Consumables Service works in Nigeria (process & methodology)

The service process begins with a scheduled site visit, where an engineer first performs a physical inspection and safety check, then executes the OEM-prescribed preventive maintenance checklist using calibrated test equipment like an electrical safety analyzer and a ventilator tester, and finally documents all findings and actions in a digital service report. The methodology is anchored in international standards, primarily IEC 60601 for medical electrical equipment safety. For a patient monitor like the Philips IntelliVue MP70, this involves simulating ECG, SpO2, and NIBP signals to verify its diagnostic accuracy. For a ventilator, it means using a gas flow analyzer to confirm that the tidal volume and pressure delivered match the settings. All data, measurements, and pass/fail results are captured digitally, often on a tablet, ensuring an accurate, auditable record of the work performed.

• Methodology checklist:
  • Adherence to the official OEM service manual for each specific model.
  • Use of calibrated, traceable test instruments for all measurements.
  • Completion of a detailed PM checklist for every device.
  • Photographic evidence of work performed, especially before-and-after for repairs.
  • Digital service report generated and submitted before leaving the site or within 24 hours.
  • Application of a service tag on the device showing the date of service and next due date.

Life Support & Consumables Service SLA in Nigeria (response & uptime targets)

Standard SLA tiers offer response times of 4-8 hours for critical issues in ICUs or Theatres, 24 hours for urgent but non-critical failures, and 48-72 hours for routine requests, with response time measured from the moment a ticket is logged. A robust Service Level Agreement (SLA) is more than just a response time; it's a commitment to performance. It should define tiers of criticality (e.g., a ventilator down is "Critical," a single parameter failing on a monitor is "Urgent"). It must also include uptime guarantees for the most critical assets (e.g., 98% availability for all ICU ventilators), clear penalty clauses for non-compliance (e.g., service credit for missed response times), and an escalation matrix with names and contact details. A modern SLA, like those offered by Franance, is tracked via a live digital dashboard, giving you full transparency.

• SLA clauses to include:
  • Defined Response & Resolution Times: Clearly state the maximum time to respond and the target time to resolve issues for each priority level.
  • Uptime Guarantee: A specific, measurable uptime percentage for named critical equipment.
  • Penalty Clause: A clear financial or service credit penalty for failing to meet agreed-upon targets.
  • Escalation Matrix: A list of names, titles, and contact numbers for escalating an issue if it's not resolved within the target time.
  • Definition of Business Hours: Specify if the SLA covers 24/7 or standard 8 am-5 pm working days.
  • Remote Triage Commitment: A commitment to provide initial remote diagnostics within a short timeframe (e.g., 30 minutes).

Life Support & Consumables Service SLA in Nigeria (Franance)

Franance provides a transparent, real-time SLA dashboard to track every service request, response time, and resolution, ensuring full accountability.

Life Support & Consumables Service documentation and certificates in Nigeria

Upon service completion, you will receive a detailed service report for each asset, a certificate of calibration (where applicable), and an updated asset register, all delivered digitally for easy access and auditing. These documents are not just paperwork; they are your legal and operational proof of due diligence. The service report details the work done, parts used, and the final status of the equipment. The calibration certificate provides traceable proof that the device's measurements are accurate against a known standard. For donor-funded projects or facilities seeking international accreditation, this documentation is non-negotiable. It forms the core of your equipment's history file, demonstrating a consistent and professional approach to maintenance.

• Files auditors demand:
  • Signed and dated service reports for every maintenance activity.
  • Calibration certificates for all diagnostic and therapeutic devices with measurement functions.
  • Electrical safety test reports for every mains-powered device.
  • The service provider's engineer's OEM training certificate.
  • A complete, up-to-date asset history log, easily generated from a CMMS.
  • Proof of traceability for the test equipment used during service.

Life Support & Consumables Service compliance in Nigeria (NAFDAC, SON/SONCAP, NNRA, IEC/ISO)

Compliance involves ensuring all new equipment meets Standards Organisation of Nigeria (SON) requirements via the SONCAP process upon import, registering devices with NAFDAC as required, and ensuring all service and testing methodologies comply with international IEC 60601 and ISO 13485 standards. While most life support equipment does not involve ionizing radiation, any service provider working in a hospital must be aware of Nigerian Nuclear Regulatory Authority (NNRA) regulations for other departments. Your service provider must understand this landscape. For example, their service reports must contain enough detail to support your facility's ISO or SafeCare audit. They must use test equipment that is calibrated to traceable standards, a core requirement of any quality management system.

• Compliance actions per authority:
  • NAFDAC: Maintain a file with the NAFDAC registration number for all applicable medical devices.
  • SON: Ensure your service provider can show that their test equipment is calibrated in line with SON's metrology standards.
  • NNRA: For the wider facility, ensure radiation safety protocols are followed for imaging equipment, and your service provider understands access restrictions.
  • IEC/ISO: Insist that all electrical safety testing is performed according to IEC 60601-1 and that service documentation is clear enough to be used in an ISO 9001 or ISO 13485 audit.

Life Support & Consumables Service preventive maintenance checklist in Nigeria

A typical preventive maintenance (PM) schedule for life support equipment is bi-annual, involving a comprehensive set of functional, safety, and calibration checks performed over a 2-4 hour period per major device. The process is highly structured. An engineer from a professional outfit like Franance will use a digital checklist on a tablet, which is specific to the make and model of the equipment, such as a GE CARESCAPE B650 patient monitor. This ensures every OEM-required step is completed and documented, from replacing the internal dust filters and checking the battery health to verifying that every single alarm parameter functions correctly. This systematic approach is far superior to an informal, memory-based check.

• Core PM tasks:
  • Physical Inspection: Check for cracks in the casing, frayed cables, and secure mountings.
  • Cleaning: Clean external surfaces and internal filters.
  • Scheduled Parts Replacement: Replace items with a fixed lifespan, like O-rings, seals, and specific filters, as per the service manual.
  • Functional Verification: Test every operational mode, button, and setting.
  • Alarm System Test: Trigger every alarm (e.g., high pressure, low SpO2, apnea) to ensure it activates correctly.
  • Calibration Verification: Check key output parameters against a calibrated test device.
  • Electrical Safety Test: Measure earth continuity, insulation resistance, and leakage currents.

Life Support & Consumables Service emergency repair in Nigeria

An emergency repair is initiated via a dedicated hotline or portal, triaged remotely within 30 minutes to identify the likely fault, followed by the dispatch of an engineer with probable spare parts to be on-site within the agreed SLA time (e.g., 4 hours for Lagos). The initial remote triage is critical in Nigeria's challenging traffic and travel environment. A quick video call with your on-site staff can help the support desk distinguish between a simple user error and a genuine hardware failure. If a Dräger ventilator is showing a "flow sensor error," the remote team can guide your staff through basic checks before dispatching an engineer who is already carrying a replacement sensor, maximizing the chance of a first-visit fix.

• Emergency playbook:
  • 24/7 Contact: A dedicated phone number and email/portal for logging emergency calls.
  • Remote Triage Protocol: A structured checklist for the support desk to diagnose the issue remotely.
  • Engineer Dispatch: A clear process for dispatching the nearest qualified engineer.
  • Critical Spares: A list of pre-approved critical spare parts that can be used without waiting for a lengthy approval process.
  • Escalation Path: A defined path to escalate the issue to senior technical staff or management if it's not resolved quickly.
  • Loaner Equipment Plan: An agreement for providing a backup unit if a repair is expected to be lengthy.

Life Support & Consumables Service spare parts and logistics in Nigeria

Common spare parts like oxygen sensors, batteries, and filters are often stocked locally by major providers for 24-48 hour delivery. However, proprietary boards or assemblies for models like the GE Aespire anesthesia machine may have a 2-4 week lead time due to international shipping and customs clearance. The key challenge is navigating importation logistics and avoiding counterfeit parts. A reliable provider must have a robust, transparent supply chain. They should be able to provide a firm quote and estimated lead time, manage the entire customs clearance process (including Form M and PAAR), and provide a warranty on all parts they supply. Relying on providers who source parts from informal channels exposes your facility to the risk of using substandard components that could fail prematurely and endanger patients.

• Spare parts controls:
  • Demand OEM Parts: Specify in your contract that only genuine OEM or OEM-certified parts may be used.
  • Verify Authenticity: Ask for parts to be supplied in original packaging with serial numbers.
  • Request Warranty: Ensure the provider offers a warranty (typically 90 days to 1 year) on all installed parts.
  • Track Lead Times: For CMCs, require the provider to stock critical spares locally to meet uptime guarantees.
  • Use a Provider with Logistics Expertise: A provider like Franance with an in-house logistics team can navigate customs far more effectively than a small, independent technician.

Life Support & Consumables Service training and handover in Nigeria

Standard service contracts include user-level training for clinical staff covering daily checks, basic troubleshooting, and proper use, typically delivered in a 1-2 hour session post-service. A proper handover is more than just a signature. After servicing a defibrillator, the engineer should walk the clinical team through the self-test procedure and confirm they understand the meaning of the status indicator. For an anesthesia machine, they should review the pre-use checklist with the anesthetist. This knowledge transfer is vital for preventing user errors, which are a common cause of service calls. More in-depth technical training for your hospital's biomedical team is usually a separate, scheduled engagement.

• Training deliverables:
  • Signed Attendance Sheet: A record of which staff members were trained.
  • Quick Reference Guide: A one-page laminated guide for common tasks and troubleshooting, left with the equipment.
  • Competency Checklist: A simple checklist to confirm staff can perform key tasks (e.g., changing a paper roll, responding to a common alarm).
  • Support Contact Information: Clear details on who to call for further assistance.
  • Refresher Training Schedule: Agreement on a cadence for refresher training (e.g., annually).

Life Support & Consumables Service asset inventory and CMMS in Nigeria

A Computerized Maintenance Management System (CMMS) provides a centralized digital record of all your life support assets, their service history, upcoming PM schedules, and key performance indicators (KPIs) like uptime and Mean Time To Repair (MTTR). This moves your facility from scattered paper files and spreadsheets to a single source of truth. When a service provider like Franance manages your assets, every device is tagged and entered into their CMMS. You get access to a dashboard where you can see the full history of your Philips HeartStart defibrillator, including every PM, repair, and part replacement. This data is invaluable for budget planning, proving compliance to auditors or donors, and making informed decisions about equipment replacement.

• CMMS data points:
  • Unique Asset ID, Serial Number, and Model.
  • Current Location (e.g., ICU Bed 4, Theatre 2).
  • Purchase Date, Warranty Status, and Supplier.
  • Full, time-stamped service history of every PM and repair.
  • Upcoming PM and calibration due dates.
  • Attached documents (service reports, calibration certificates).
  • Total Cost of Ownership (TCO) tracking.

Life Support & Consumables Service power audit and UPS/stabilizer sizing in Nigeria

A power audit for your critical care areas involves using a power quality analyzer to monitor your mains and generator supply over several days, identifying issues like voltage spikes, sags, and frequency fluctuations that can damage sensitive equipment. In Nigeria, unstable power is a primary cause of electronic failure in life support devices. An audit provides the data needed to correctly size and select power protection. For instance, the report might show frequent, deep voltage sags from the grid, proving that a simple surge protector is inadequate and a 5kVA online double-conversion UPS is required to protect the four ventilators in your ICU. This data-driven approach prevents both under-spending on inadequate protection and over-spending on oversized systems.

• Power audit outcomes:
  • A detailed report on voltage, frequency, and harmonic distortion levels.
  • Specific recommendations for UPS and Automatic Voltage Regulator (AVR) models and capacities (kVA).
  • A load calculation for each critical circuit to prevent overloading.
  • An assessment of your facility's earthing (grounding) system integrity.
  • A plan for implementing multi-stage surge protection.

Life Support & Consumables Service relocation and commissioning in Nigeria

Relocating a life support system, like moving an anesthesia machine to a new theatre, involves a multi-step process of professional de-installation, specialized packaging, insured transport, and full re-commissioning with performance verification, typically taking 1-2 days and costing NGN 150,000 - NGN 400,000 per major unit depending on distance. This is a technical task, not a logistics one. Sensitive electronics and calibrated components can be easily damaged by improper handling. A professional service ensures the device is safely disconnected from medical gas and electrical systems, transported securely, and then re-installed, calibrated, and safety-tested in its new location before being cleared for patient use.

• Relocation safeguards:
  • Pre-Move Functional Test: A full functional check to establish a performance baseline before the move.
  • Specialized Transport: Use of a dedicated vehicle with air suspension and proper securing straps.
  • Insured Logistics: Confirmation that the transport is fully insured against damage.
  • Post-Move Commissioning: A complete performance verification, calibration, and electrical safety test upon re-installation.
  • Updated Asset Record: The asset's new location is immediately updated in the CMMS.

Life Support & Consumables Service deinstallation and disposal in Nigeria

Proper deinstallation and disposal involves safely disconnecting the equipment from power and medical gas systems, sanitizing all patient-contact surfaces, wiping any stored patient data, and handing it over to a certified e-waste handler in compliance with local environmental regulations, with costs starting from NGN 50,000 per unit. You cannot simply discard old medical equipment. It contains hazardous materials (like batteries and lead) and potentially sensitive patient data on internal memory. A professional decommissioning service provides a chain-of-custody, giving you a certificate of disposal that proves you have met your environmental and data privacy obligations.

• Decommission essentials:
  • Certificate of Data Destruction: Proof that all patient-identifiable information has been securely wiped.
  • Certificate of Disposal: A document from the e-waste partner confirming compliant disposal.
  • Safe Removal of Hazardous Materials: Documented removal and separate disposal of batteries, lead, and other hazardous components.
  • Photographic Evidence: Photos of the de-installation and handover process.
  • Final Asset Register Update: The asset is formally marked as "Retired" or "Disposed" in your CMMS.

Life Support & Consumables Service quality control and performance verification in Nigeria

Quality control is a scheduled verification, often quarterly or bi-annually, where key performance parameters of a device are tested against OEM specifications using calibrated instruments. This is distinct from general PM. For an infusion pump, it means using a calibrated analyzer to verify that if you set the flow rate to 100 ml/hr, it is delivering a volume accurate to within the manufacturer's specified tolerance (e.g., +/- 5%). For a patient monitor, it involves checking NIBP accuracy at multiple pressure points. This process ensures the clinical data your doctors rely on is accurate and that therapeutic devices are delivering the correct treatment, which is fundamental to patient safety.

• QC checkpoints:
  • Ventilator: Tidal volume, PEEP, and respiratory rate delivery accuracy.
  • Infusion Pump: Flow rate and bolus volume accuracy.
  • Patient Monitor: NIBP, SpO2, and ECG simulation accuracy.
  • Defibrillator: Energy output accuracy and charge time verification.
  • Anesthesia Machine: Anesthetic agent delivery concentration accuracy.

Life Support & Consumables Service electrical safety testing in Nigeria

Electrical safety testing is an annual requirement where an engineer uses a specialized analyzer to test for earth continuity, insulation resistance, and leakage currents on each device, ensuring it complies with IEC 60601 standards to prevent electric shock risk to patients and staff. This is a critical, life-saving check. The test confirms that the device's protective earth connection is intact and that there are no dangerous levels of current "leaking" from the chassis, which could be fatal to a patient who is electrically susceptible. Upon successful testing, a "Passed" sticker with the test date is applied to the device, and a detailed report is generated for your records.

• Electrical safety deliverables:
  • A "Pass/Fail" sticker applied to the device showing the test date and next due date.
  • A detailed test report with the measured values for earth continuity, insulation, and leakage currents.
  • Entry of the test results into the device's service history in the CMMS.
  • Immediate flagging and removal from service of any equipment that fails the test.

Life Support & Consumables Service KPIs and reporting in Nigeria

The key metrics tracked are equipment uptime percentage (target >98%), Mean Time To Repair (MTTR - target <24 hours), First Visit Fix Rate (target >90%), and SLA attainment rate. These KPIs are provided in a monthly or quarterly report and should be accessible 24/7 via a digital dashboard. Good reporting transforms your relationship with a service provider from a simple transaction to a managed partnership. With a platform like Franance's, you can instantly see the performance of your critical assets and your service provider. This data allows you to have objective, data-driven review meetings and helps you justify your maintenance budget to management or donors.

• KPIs to review monthly:
  • Uptime %: Calculated for each critical asset or asset group.
  • SLA Attainment: Percentage of service calls where the response time was met.
  • MTTR (Mean Time To Repair): The average time from when a fault is reported to when it is resolved.
  • First Visit Fix Rate: Percentage of repairs completed on the first engineering visit.
  • Backlog: Number of open service tickets and their average age.
  • Cost Analysis: A breakdown of spending on labour and parts per asset.

Life Support & Consumables Service payment terms in Nigeria

Standard payment terms for contracts are quarterly or bi-annual payments in advance, while ad-hoc repairs are typically 50% upfront and 50% on completion. For larger government or NGO contracts, a provider may be required to submit a performance bond, and payments may be tied to the successful completion of specific milestones. It is crucial to have these terms clearly defined in your service agreement. Flexible providers like Franance can offer custom payment plans, including financing options that spread the cost of a comprehensive contract over 12 months, converting a large capital-style expenditure into a manageable monthly operational expense.

• Finance clauses to agree:
  • Billing Cycle: Clearly state if billing is monthly, quarterly, or annually.
  • Payment Due Date: Specify the net terms (e.g., Net 30 days from date of invoice).
  • Currency: Agree on the currency of payment (NGN or USD).
  • Out-of-Scope Charges: Define the process and rates for work not covered by the contract.
  • Withholding Tax (WHT): Clarify responsibility for remitting WHT and providing credit notes.

Life Support & Consumables Service near me in Nigeria (nationwide coverage)

Service coverage is strongest in Lagos, Abuja, and Port Harcourt, but providers like Franance offer true nationwide support by maintaining regional engineering hubs and leveraging a network of vetted technical partners to serve facilities in Kano, Enugu, Ibadan, and other states. The model for effective nationwide coverage relies on a central technical support desk for remote diagnostics and a distributed network of field engineers. By scheduling planned maintenance tours, an engineer can efficiently service multiple facilities in a specific geopolitical zone over a week, making professional service affordable even for hospitals outside the major commercial centres. This hub-and-spoke model ensures a consistent standard of service, whether your facility is in Ikoyi or in Sokoto.

• Coverage highlights:
  • Primary Hubs: Fully staffed offices and workshops in Lagos, Abuja, and Port Harcourt.
  • Regional Engineers: Field engineers strategically based to cover all six geopolitical zones.
  • Scheduled Service Routes: Planned PM tours that reduce travel costs for clients in less-central states.
  • Remote-First Support: A centralized helpdesk provides immediate support and triage, resolving many issues without a physical visit.
  • Unified Service Standard: All service, reporting, and communication are managed through a central platform, ensuring a consistent experience regardless of your location.