Endoscopy Solutions Service in Nigeria - Price, Providers, Scope & SLA

Endoscopy Solutions Service is the specialized technical support, maintenance, repair, and quality assurance for your facility's flexible and rigid endoscopes, video processors, light sources, and associated tower equipment. It is essential for any hospital, diagnostic centre, or specialist clinic in Nigeria performing procedures like gastroscopy, colonoscopy, bronchoscopy, or laparoscopy. This service directly solves critical operational pains: equipment downtime that cancels patient lists, poor image quality leading to misdiagnosis, patient safety risks from improperly sterilized or malfunctioning scopes, and the high cost of emergency repairs or premature equipment replacement. Facilities from large teaching hospitals like LUTH or UCH to private clinics in Victoria Island and Abuja, and even NGO-supported programs in more remote states, rely on this service to ensure their endoscopy suite is safe, efficient, and profitable.

Endoscopy Solutions service price in Nigeria

Ad-hoc, per-incident service calls for a single endoscope or processor issue typically cost between NGN 150,000 and NGN 400,000, excluding parts and major travel. Bundled Preventive Maintenance (PM) contracts range from NGN 800,000 to NGN 2,500,000 annually per endoscopy tower, while comprehensive turnkey contracts covering multiple systems with parts can exceed NGN 5,000,000. The primary cost drivers are the complexity and number of your systems (e.g., a modern Olympus EVIS X1 system is more complex than a CV-170), the required response time (a 4-hour SLA in Lagos costs more than a 48-hour response in Yola), and the inclusion of loaner scopes or parts. Travel logistics, documentation for donor reporting (like for USAID projects), and regulatory compliance paperwork also influence the final price.

• Cost levers you control:
  • Bundle Services: Combine PM for your endoscopy tower, anaesthesia machine, and patient monitors under one contract to get a volume discount.
  • Schedule Flexibly: Allow your service provider to schedule PMs during their planned regional tours to reduce their mobilization costs, which they can pass on to you.
  • Invest in Training: Train your in-house staff on first-level troubleshooting (e.g., proper leak testing, light source bulb changes) to avoid unnecessary emergency call-outs.
  • Standardize Equipment: Where possible, standardizing on a single brand like Olympus or Fujinon simplifies spare parts stocking and engineer expertise, reducing overall support costs.
  • Opt for Remote Triage: Choose a provider like Franance that offers remote video support to diagnose issues first, potentially resolving them without a site visit.

Contact Franance to structure a service plan that aligns with your budget and operational needs.

cheapest Endoscopy Solutions service in Nigeria

The absolute cheapest service option is an ad-hoc, "man-and-van" inspection, which can cost as little as NGN 80,000 - NGN 150,000 per visit for a single scope in a major city like Lagos or Abuja. This price typically excludes travel costs, any spare parts (even minor seals), formal service reports for accreditation, and guarantees on workmanship. The significant risks are hidden costs from unqualified technicians causing more damage, slow or non-existent response for follow-up issues, use of non-OEM parts that void warranties, and a complete lack of documentation for your quality management or inventory files.

• Checklist before accepting low quotes:
  • Ask for their CAC Registration Certificate (RC number). Is the company a legitimate entity?
  • Request proof of Public Liability and Workmen's Compensation insurance. What happens if they damage your NGN 20 million colonoscope?
  • Demand a sample service report. Does it meet the level of detail your auditors require?
  • Ask for references from at least two other hospitals using similar equipment.
  • Clarify the warranty on their repair work and any parts used. Is it documented?
  • Confirm if their price includes a formal leak test and image quality check post-repair.

If a low quote can't satisfy these basic checks, the long-term cost will be far higher.

affordable Endoscopy Solutions service in Nigeria

An affordable, value-optimized service is a bundled Preventive Maintenance (PM) contract, typically costing between NGN 75,000 and NGN 200,000 per month (billed annually). This approach provides value by moving from expensive, unpredictable emergency repairs to scheduled, proactive maintenance. Bundles often include bi-annual or quarterly PM visits, remote technical support, discounted rates on labour for ad-hoc repairs, and detailed digital service reports. This model improves equipment reliability, extends lifespan, and makes maintenance costs a predictable operational expense, which is ideal for budgeting.

• Bundle components for value:
  • Scheduled PM Visits: Two to four scheduled visits per year for full inspection, cleaning, minor adjustments, and performance verification.
  • Remote Triage: Access to an expert engineer via phone or video call to diagnose problems quickly, often resolving them without a site visit.
  • Digital Service Records: Access to a portal (like the Franance SLA Dashboard) to view service history, PM schedules, and asset performance.
  • Discounted Emergency Labour: A pre-agreed, lower hourly rate for any emergency call-outs needed between scheduled PMs.
  • Priority Scheduling: Your facility is placed higher on the queue for emergency support compared to non-contract clients.

A well-structured bundle from a provider like Franance delivers maximum uptime for a predictable cost.

Endoscopy Solutions service contract cost in Nigeria (AMC vs CMC)

An Annual Maintenance Contract (AMC), which covers only labour, typically ranges from NGN 800,000 to NGN 2,500,000 per year for a standard endoscopy tower. A Comprehensive Maintenance Contract (CMC), which includes labour and all non-consumable spare parts, is significantly higher, ranging from NGN 3,000,000 to NGN 7,000,000 annually, as it transfers the full risk of parts failure to the service provider. The choice depends on your facility's risk tolerance and cash flow predictability.

Feature	AMC (Labour Only)	CMC (Comprehensive)
Annual Cost	Lower (NGN 0.8M - 2.5M)	Higher (NGN 3M - 7M)
Spare Parts	You pay as needed	Included in contract
Budgeting	Unpredictable (parts costs vary)	Fully predictable annual cost
Uptime Incentive	Provider's incentive is to fix; no penalty for parts delay	Provider is heavily incentivized to prevent failure to avoid their own parts cost
Best For	Facilities with strong in-house biomedical teams and budgets for unexpected parts expenses.	Facilities demanding maximum uptime and predictable OPEX, especially those with high patient throughput or donor funding.

A CMC from a provider like Franance offers complete peace of mind and budget certainty.

request Endoscopy Solutions service quote in Nigeria (Franance)

Click here to get a detailed, no-obligation quote from Franance for your endoscopy equipment service needs.

where to get Endoscopy Solutions service in Nigeria (providers)

You can find qualified providers in major commercial hubs like Lagos, Abuja, and Port Harcourt, with some having satellite teams or partners in cities like Kano, Enugu, and Benin City. The selection process should go beyond a simple Google search and involve rigorous due diligence. Start by shortlisting providers with a registered physical office and a corporate profile, then verify their technical credentials. Insist on seeing proof of OEM training certifications for their engineers, especially for complex systems like the Pentax i10 or Fujinon ELUXEO series. A critical step is checking their CAC registration and Tax Clearance Certificate (TCC) to ensure they are a compliant Nigerian entity.

Franance simplifies this with a pre-vetted network of engineers. We verify all corporate documents, technical certifications, and insurance coverage, so you can be confident you are engaging a legitimate and competent service partner.

• Documents to insist on:
  • Certificate of Incorporation from the Corporate Affairs Commission (CAC).
  • Most recent Tax Clearance Certificate (TCC).
  • Proof of OEM or equivalent third-party training for the specific models in your facility.
  • Certificate of Public Liability Insurance (minimum NGN 10 million cover is advisable).
  • At least three verifiable references from reputable hospitals or clinics.
  • A sample Scope of Work (SOW) and Service Level Agreement (SLA) for review.

Engaging a provider without this basic documentation exposes your facility to significant financial and operational risk.

Endoscopy Solutions service providers in Nigeria — checklist

• Corporate: Is the company registered with the CAC with a verifiable RC number?
• Compliance: Do they have a current Tax Clearance Certificate and PENCOM compliance?
• Insurance: Can they provide a valid Public Liability Insurance certificate?
• Technical Team: Are their engineers full-time employees or freelancers?
• OEM Certification: Do their engineers have recent, model-specific training certificates (e.g., for Olympus EVIS EXERA III)?
• Instrumentation: Do they own and calibrate their own test equipment (e.g., certified leak testers, light output meters)?
• Spare Parts: Do they have a local stock of common spare parts (e.g., O-rings, bending rubber, biopsy channel seals) and a reliable import channel for major components?
• Nationwide Reach: Can they demonstrate experience servicing equipment outside of Lagos/Abuja/PH?
• SLA: Do they offer a formal Service Level Agreement with defined response times and penalties?
• Documentation: Is their service reporting detailed enough for accreditation (e.g., JCI, COHSASA) and donor reporting?
• CMMS: Do they use a Computerized Maintenance Management System (CMMS) to track your asset history?
• References: Can they provide contactable references from facilities similar to yours?
• Financing: Do they offer flexible payment terms or financing options for larger contracts?

verified Endoscopy Solutions service provider in Nigeria (Franance)

Franance is a verified nationwide service provider delivering a multi-layered support stack for endoscopy solutions. We operate through strategically located hubs in Lagos, Abuja, and Port Harcourt, enabling us to serve facilities across all 36 states. Our service is built on a foundation of OEM-certified engineers, documented processes, and a technology platform that provides you with unprecedented transparency and control over your maintenance operations.

• Franance delivery layers:
  • Certified Engineers: A nationwide network of vetted and continuously trained engineers specializing in major brands like Olympus, Fujinon, and Pentax.
  • SLA Dashboard: A client portal providing real-time visibility on service requests, PM schedules, asset history, and SLA performance metrics.
  • Centralized Logistics: A dedicated team managing spare parts procurement, customs clearance, and nationwide delivery to ensure parts arrive on time.
  • Financing & Flexible Payments: In-house financing options to convert large capital repairs or service contracts into manageable operational expenses.
  • Dedicated Account Management: A single point of contact at Franance responsible for your account, ensuring clear communication and accountability.

best Endoscopy Solutions service provider in Nigeria

The best provider is one that combines certified technical expertise with professional business processes and a verifiable track record. Look for companies that are official partners or have demonstrable, high-level experience with the specific brands in your hospital (e.g., Olympus, Karl Storz, Fujinon). The top providers invest in their engineers with continuous training and equip them with proper diagnostic tools, not just a basic toolbox. They operate with a clear, documented Scope of Work (SOW) for every job and provide a transparent Service Level Agreement (SLA). Franance is a leading choice because we institutionalize these best practices, offering a managed service that guarantees quality, transparency, and nationwide reach.

• How to validate provider claims:
  • Request Engineer-to-Site Ratio: Ask how many certified endoscopy engineers they have relative to their active contracts. A low ratio means you'll wait longer for service.
  • Ask for a Test Equipment List: Request a list of their diagnostic tools. A serious provider will have calibrated leak testers, light output meters, and video signal testers.
  • Review a Sanitized Service Report: Ask for a sample report from a previous job. It should be detailed, with readings, actions taken, and recommendations.
  • Check their Parts Sourcing: Ask about their supply chain. Do they source parts directly from the OEM or from unverified third-party suppliers?
  • Visit their Workshop: If possible, visit their office or workshop. A professional setup indicates a serious, long-term business.

Endoscopy Solutions service scope of work in Nigeria (SOW)

A standard Scope of Work (SOW) includes a detailed plan covering initial assessment, execution of maintenance or repair, post-service verification, and documentation. The process begins with a physical inspection and functional check of the entire endoscopy tower – from the scope itself to the processor, light source, monitor, and suction pump. The execution phase involves performing all tasks outlined in the manufacturer's service manual for preventive maintenance or carrying out the specific repair. A typical PM SOW for a single tower takes 3-5 hours on-site.

• Non-negotiables in the SOW:
  • Asset List: A clear list of all equipment to be serviced, including brand, model, and serial number.
  • Task Checklist: A detailed checklist of all PM tasks to be performed (e.g., "Perform wet and dry leak test," "Clean processor air filter," "Verify light source lamp hours").
  • Deliverables: Explicitly state what you will receive: a signed service report, a certificate of service, and an updated asset sticker.
  • Exclusions: Clearly list what is not covered (e.g., "Cost of spare parts," "Repair of user-inflicted damage").
  • Acceptance Criteria: Define the conditions for job completion (e.g., "Successful completion of all functional tests," "Client signature on service report").

how Endoscopy Solutions service works in Nigeria (process & methodology)

The service process follows a structured methodology starting with a service request, followed by remote triage, engineer dispatch, on-site execution, and digital reporting. The methodology is grounded in international standards like ISO 13485 (Medical Device Quality Management) and OEM service protocols. On-site, engineers use calibrated instruments like electrical safety analysers, pressure meters for leak testing, and photometers for light source output measurement. Data from these tests is captured digitally. Pass/fail thresholds are not arbitrary; they are based on the specific manufacturer's limits for that model (e.g., the acceptable light output for an Olympus CLV-190 light source).

• Methodology checklist:
  • Triage: Is there a formal process for initial diagnosis over the phone or video to avoid unnecessary call-outs?
  • Scheduling: How is the job scheduled and communicated to you? Do you get confirmations and reminders?
  • On-Site Protocol: Do engineers follow a clear protocol, including checking in with the department head, using safety gear, and explaining the work to be done?
  • Testing: Are all functional and safety tests performed before and after the service?
  • Reporting: Is the service report generated on-site or immediately after, and delivered to you digitally?
  • Feedback: Is there a mechanism for you to provide feedback on the service quality?

Endoscopy Solutions service SLA in Nigeria (response & uptime targets)

Service Level Agreement (SLA) tiers define guaranteed response and resolution times. For a critical system failure in a high-volume endoscopy suite in Lagos, a premium SLA might guarantee an engineer on-site within 4-8 hours. An urgent but non-critical issue could have a 24-hour response time, while a routine PM visit is scheduled within 72 hours or by mutual agreement. A robust SLA includes penalty clauses for non-compliance (e.g., a percentage credit on your next invoice if the response time is missed) and specifies uptime targets, such as 98% equipment availability, measured quarterly.

• SLA clauses to include:
  • Response Time: The maximum time from when you log a fault to when an engineer makes contact (remotely or physically).
  • Resolution Time: The target time to resolve the issue, which may have exceptions for parts that need to be imported.
  • Uptime Guarantee: A specific percentage (e.g., 98%) of operational availability during working hours.
  • Penalty Clause: Financial or service credit penalties if the provider fails to meet the agreed response or uptime targets.
  • Loaner Equipment: Conditions under which the provider will supply a loaner scope or processor if a repair is prolonged.
  • Escalation Path: Named contacts and timelines for escalating an issue if you are not satisfied with the initial response.

Endoscopy Solutions service SLA in Nigeria (Franance)

Request a consultation with Franance to design a custom SLA with guaranteed uptime and response targets for your endoscopy suite.

Endoscopy Solutions service documentation and certificates in Nigeria

You will receive a comprehensive set of digital documents after every service intervention. The primary deliverable is a detailed Service Report, which includes the asset details, the work performed, parts used, pre- and post-service test results (e.g., leak test pass/fail), and engineer recommendations. You should also receive a Certificate of Service or Calibration Certificate, which serves as a formal record for your quality management system. For ongoing contracts, you should have access to an updated asset register and a forward-looking PM schedule.

• Files auditors demand:
  • Job Completion Report: Signed by both the engineer and your department representative.
  • Performance Verification Certificate: A formal document stating the equipment has been tested and meets manufacturer specifications.
  • Electrical Safety Test Certificate: A specific report showing the device has passed electrical safety checks (essential for patient and staff safety).
  • Full Service History: An easily accessible log of all maintenance and repairs for each specific asset. Franance provides this via its client dashboard.

Endoscopy Solutions service compliance in Nigeria (NAFDAC, SON/SONCAP, NNRA, IEC/ISO)

Compliance involves ensuring your equipment and service provider meet the requirements of several Nigerian regulatory bodies. NAFDAC must approve any new medical device, including endoscopes, before they can be used in Nigeria. Your service provider must have the necessary permits to import genuine spare parts. The Standards Organisation of Nigeria (SON) sets quality standards, and new equipment often requires a SONCAP certificate for import. If your endoscopy suite uses C-arms for procedures like ERCP, compliance with the Nigerian Nuclear Regulatory Authority (NNRA) for radiation safety is mandatory. All service work should ideally adhere to international standards like IEC 60601-1 for electrical safety.

• Compliance actions per authority:
  • NAFDAC: Verify the NAFDAC registration number for your equipment. Ensure your service provider uses NAFDAC-approved spare parts and consumables.
  • SON/SONCAP: For new equipment purchases, insist that the supplier provides the SONCAP certificate as part of the handover documents.
  • NNRA: For fluoroscopy systems, ensure your service includes the mandatory radiation safety and quality assurance checks, and that the provider's engineers are licensed by NNRA.
  • IEC/ISO: Specify in your service contract that all work must comply with relevant IEC/ISO standards and request documentation to prove it.

Endoscopy Solutions service preventive maintenance checklist in Nigeria

A preventive maintenance (PM) schedule involves quarterly or bi-annual visits where engineers perform a detailed checklist of tasks. A typical PM for an endoscopy tower takes 3-5 hours. The process includes a full physical inspection, deep cleaning of filters and fans, functional testing of all components, performance verification using calibrated tools, and minor adjustments. All actions and readings are logged digitally in a CMMS for trend analysis and future reference.

• Core PM tasks:
  • Flexible Scope: Perform wet and dry leak tests, check angulation range and locks, inspect insertion tube and bending rubber for damage, verify image quality.
  • Video Processor: Clean all air filters, check and secure all cable connections, verify video output signals (e.g., HDMI, SDI), confirm white balance function.
  • Light Source: Clean air filters, check and record lamp hours, measure light output with a photometer, confirm automatic brightness control is working.
  • Monitor: Clean screen, verify all inputs are working, perform colour and geometry tests.
  • Ancillary (Pump, etc.): Check suction/irrigation pump function, inspect all tubing, perform electrical safety tests on the entire tower.

Endoscopy Solutions service emergency repair in Nigeria

The emergency repair process begins with an immediate call or ticket logged to the service provider's helpdesk, triggering the SLA clock. The first step is remote triage, where an engineer contacts your team by phone or video to diagnose the problem. This may resolve up to 30% of issues (e.g., incorrect setup, simple reboots). If on-site presence is needed, an engineer is dispatched according to the SLA (e.g., within 4 hours for critical failure). They arrive with common spare parts and diagnostic tools. If a major part is needed, a quote is generated, and the part is sourced from local stock or expedited from overseas.

• Emergency playbook:
  • Define "Critical Failure": Agree in your SLA what constitutes a critical failure (e.g., "complete system down, no procedures possible").
  • Establish a Call Tree: Have a clear, 24/7 contact number and an escalation path if the primary contact is unreachable.
  • Pre-approve Minor Costs: Pre-authorize your provider to replace common, low-cost parts up to a certain value (e.g., NGN 50,000) to speed up repairs.
  • Ask about Loaners: Understand the provider's policy and availability of loaner equipment for extended downtimes.
  • Root Cause Analysis: Insist that the service report for any emergency repair includes a root cause analysis to help prevent recurrence.

Endoscopy Solutions service spare parts and logistics in Nigeria

Spare parts availability is a critical factor, with lead times for non-stocked items ranging from 2 to 6 weeks due to international shipping and Nigerian customs clearance at ports like Apapa. A reliable provider will maintain a local stock of high-failure parts like light source lamps, O-ring kits, and suction pump filters. It is crucial to use only genuine, OEM-certified parts to ensure compatibility and patient safety. Using counterfeit parts can cause further damage to your equipment and will void any manufacturer warranty.

• Spare parts controls:
  • Demand Authenticity: Insist on OEM parts and ask for documentation to prove their origin.
  • Question Lead Times: Be realistic. If a provider promises a major component from Europe in 3 days, question their logistics chain.
  • Request a Stock List: Ask your provider for a list of spare parts they keep in stock locally in Nigeria.
  • Clarify Warranty: Understand the warranty provided on any spare part they install.
  • Budget for Parts: Do not rely on a labour-only (AMC) contract without having a separate budget allocated for unexpected spare parts costs.

Endoscopy Solutions service training and handover in Nigeria

Effective training covers both clinical users (doctors, nurses) and your in-house biomedical team. User training, typically lasting 2-4 hours, focuses on proper handling, pre-use checks (especially leak testing), reprocessing/sterilization protocols, and basic troubleshooting. Biomedical training is more technical, lasting 1-2 days, and covers first-level maintenance, error code interpretation, and how to assist remote support engineers effectively. All training should be role-based and include competency assessments.

• Training deliverables:
  • User Manuals: Ensure you receive both operator and service manuals (in digital or hard copy).
  • Training Certificates: Provide named certificates of attendance or competency for all trained staff for their personnel files.
  • Quick Reference Guides: Laminated, one-page guides posted near the equipment for common tasks like setup and cleaning.
  • Refresher Schedule: Agree on a cadence for refresher training, typically annually or when new staff join the team.

Endoscopy Solutions service asset inventory and CMMS in Nigeria

A Computerized Maintenance Management System (CMMS) provides a digital record of all your endoscopy assets, their service history, and performance KPIs. When a service provider uses a CMMS, every piece of equipment is tagged with a unique asset ID. All service reports, PM schedules, and repair costs are logged against this ID. This allows you to track critical metrics like Mean Time Between Failures (MTBF) and Mean Time To Repair (MTTR), giving you data-driven insights to manage your equipment lifecycle and budget for replacements.

• CMMS data points:
  • Asset Details: Model, serial number, installation date, warranty status.
  • Service History: A complete log of every PM and repair, including dates, engineer, and cost.
  • Uptime/Downtime: Automated tracking of equipment availability.
  • KPI Dashboard: Visual reports on MTTR, MTBF, and total cost of ownership.
  • Upcoming Schedule: A calendar view of all future scheduled maintenance activities.

Endoscopy Solutions service power audit and UPS/stabilizer sizing in Nigeria

A power audit is a systematic process to assess the quality and stability of the electrical supply to your endoscopy suite. An engineer uses a power quality analyser to measure voltage fluctuations, frequency instability, and harmonic distortion over a period of time. The outcome is a detailed report that identifies risks posed by Nigeria's unstable power grid. Based on this report, they will provide a precise recommendation for the correct KVA rating and type of UPS (Uninterruptible Power Supply) and/or voltage stabilizer needed to protect your sensitive equipment, like the Olympus CV-190 processor, from damage.

• Power audit outcomes:
  • Voltage Profile Report: A graph showing voltage sags, swells, and outages over the monitoring period.
  • Risk Assessment: A clear statement of the risk to your specific equipment from the observed power quality.
  • Mitigation Plan: A specific recommendation for a UPS and/or stabilizer, including the required KVA rating, runtime, and type (e.g., online double-conversion).
  • Installation Quote: A cost for the supply and installation of the recommended power protection equipment.

Endoscopy Solutions service relocation and commissioning in Nigeria

The relocation process involves the professional dismantling, secure packaging, transportation, and re-commissioning of your endoscopy tower. A typical in-city relocation takes 1-2 days, while an interstate move can take 3-5 days, accounting for Nigerian road conditions and logistics. The cost is influenced by distance, equipment complexity, and the level of insurance required. The process concludes with full re-installation, connection to all services (power, data, suction), and a complete performance verification to ensure the system operates to manufacturer specifications in its new location.

• Relocation safeguards:
  • Insurance: Confirm the provider has "Goods in Transit" insurance to cover your asset during the move.
  • Pre-Move Report: Insist on a full functional test and report before dismantling to establish a performance baseline.
  • Specialized Packaging: Ensure sensitive components like scopes and processors are packed in custom, foam-lined cases.
  • Post-Move Commissioning: The job is not finished until a full post-installation performance verification and safety test is completed and signed off.

Endoscopy Solutions service deinstallation and disposal in Nigeria

The deinstallation process involves safely disconnecting the equipment from all utilities and preparing it for disposal in compliance with Nigerian environmental and health regulations. This includes data sanitization of any patient information on the system's hard drive and proper handling of potentially hazardous materials. The provider should supply a chain-of-custody document and a certificate of disposal, which is crucial for your facility's audit trail and environmental compliance records. Costs vary based on the equipment size and disposal requirements.

• Decommission essentials:
  • HSE Plan: A Health, Safety, and Environment plan for the deinstallation work.
  • Data Wiping: A certificate confirming that all patient-identifiable data has been securely and permanently erased.
  • Hazardous Waste: Proper segregation and disposal of items like mercury-containing lamps according to local environmental laws (e.g., LASEPA regulations in Lagos).
  • Asset Transfer Note: A formal document transferring ownership of the asset for disposal, releasing your facility from future liability.

Endoscopy Solutions service quality control and performance verification in Nigeria

Quality Control (QC) is a scheduled process, typically performed quarterly or bi-annually as part of a PM contract, to verify that the endoscopy system is performing within the manufacturer's specifications. It is more in-depth than a basic functional check. Engineers use calibrated measurement tools to test specific parameters, such as the colour accuracy of the video processor, the light intensity from the light source, and the pressure integrity of the scope's channels. The results are trended over time to predict potential failures before they occur.

• QC checkpoints:
  • Image Quality: Use of a standard colour bar generator or phantom to check for colour fidelity, focus, and distortion.
  • Light Output: Measurement of the light source's output in lumens to detect lamp degradation.
  • Leak Test Integrity: Verification of the automated leak tester's pressure and time settings.
  • Electrical Safety: A full electrical safety test according to IEC 60601-1 standards.

Endoscopy Solutions service electrical safety testing in Nigeria

Electrical safety testing is a mandatory process, performed at least annually, to ensure your endoscopy equipment is safe for both patients and staff. An engineer uses a calibrated electrical safety analyser to test for earth continuity, insulation resistance, and various leakage currents (earth, patient, enclosure) under normal and single-fault conditions. The equipment is tagged with a "Pass" sticker showing the test date and next due date. You receive a detailed certificate for each asset, which is a critical document for any hospital accreditation process.

• Electrical safety deliverables:
  • Test Certificate: A formal certificate for each device with the measured values and pass/fail status.
  • Asset Tag: A durable sticker on each device indicating its safety status and next test date.
  • Detailed Report: A summary report for your entire department, highlighting any failures and recommended corrective actions.
  • Compliance: Proof that your facility is meeting its duty of care and international safety standards.

Endoscopy Solutions service KPIs and reporting in Nigeria

Key Performance Indicators (KPIs) are the core metrics used to measure the effectiveness of your service contract. These should be tracked monthly and reviewed quarterly. The most important KPIs are Uptime Percentage (the time the equipment was available for use), Mean Time To Repair (MTTR - how quickly issues are fixed), and First Visit Fix Rate. A professional provider like Franance gives you access to a real-time dashboard where you can monitor these KPIs for your assets, providing full transparency and holding the service team accountable.

• KPIs to review monthly:
  • Uptime %: Target should be >98%.
  • Mean Time To Repair (MTTR): How many hours, on average, from fault report to resolution?
  • Mean Time Between Failures (MTBF): How many days, on average, does a device work without failing?
  • SLA Attainment %: What percentage of the time did the provider meet the agreed response times?
  • PM Completion Rate: Was all scheduled preventive maintenance completed on time?

Endoscopy Solutions service payment terms in Nigeria

Payment options typically include upfront payment for ad-hoc services, quarterly or bi-annual payments for annual maintenance contracts (AMCs), and milestone-based payments for large projects like new installations. For high-value Comprehensive Maintenance Contracts (CMCs) or equipment purchases, some providers like Franance offer financing options that convert a large capital expense into a more manageable monthly operational expense. It is standard practice for providers to require a mobilization fee or an initial payment (e.g., 50%) before commencing work on a large contract.

• Finance clauses to agree:
  • Billing Cycle: Agree on whether billing is monthly, quarterly, or annually.
  • Payment Due Date: Clearly state the net terms (e.g., 30 days from invoice date).
  • Currency: Specify if payment is in NGN or USD (important for contracts with imported parts).
  • Withholding Tax: Clarify the process for remitting withholding tax and providing the credit note.
  • Performance Bond: For very large contracts, you may require the provider to secure a performance bond from a bank.

Endoscopy Solutions service near me in Nigeria (nationwide coverage)

Service is available nationwide, with the most rapid response concentrated in Lagos, Abuja, and Port Harcourt. Providers like Franance have established a hub-and-spoke model to ensure coverage across all six geopolitical zones. This is achieved through regional engineering hubs in these major cities, combined with scheduled PM tours to other states. For facilities in more remote locations like Maiduguri, Sokoto, or Calabar, a combination of remote video support for immediate triage and planned site visits ensures that reliable technical support is accessible everywhere.

• Coverage highlights:
  • Primary Hubs: On-the-ground teams in Lagos, Abuja, Port Harcourt for rapid (sub-24 hour) response.
  • Secondary Hubs: Partner engineers or satellite teams in Kano, Enugu, and Benin City for regional coverage.
  • Nationwide Tours: Scheduled, cost-effective PM visits to every state on a quarterly or bi-annual basis.
  • Remote Support Desk: A centralized helpdesk providing immediate technical triage and support to any location in Nigeria with an internet connection.