Computerized maintenance management system implementation
Scope, project management & OEM documentation
Biomedical & IT teams deployed nationwide
Dedicated service desk for Nigerian facilities
CMMS Deployment & Asset Digitization Service is the systematic process of finding, identifying, and cataloging every piece of medical equipment in your facility, tagging each one with a unique identifier, and loading this detailed information into a Computerized Maintenance Management System (CMMS). This service is for hospital operations directors, biomedical engineering leads, and CIOs who are tired of managing critical assets with unreliable spreadsheets, paper files, and guesswork. It solves the core problems of unknown equipment status, frequent downtime, "lost" assets, and the inability to produce accurate reports for management, donors, or accreditation bodies. We typically serve Federal Medical Centres, large private hospitals in Lagos and Abuja, state teaching hospitals, and healthcare programs supported by international NGOs that require stringent asset tracking and reporting. It transforms your maintenance from a chaotic, reactive fire-fight into a planned, data-driven, and compliant operation.
Ad-hoc asset tagging and basic data entry costs between NGN 1,500 - NGN 5,000 per asset, depending on complexity. A bundled project for a typical 100-bed facility, which includes CMMS software setup, data migration, and training, ranges from NGN 2,500,000 to NGN 7,000,000. A full turnkey service, including ongoing data management, reporting, and system administration, starts from NGN 8,000,000+ annually. Cost drivers include the sheer number and complexity of your assets (digitizing a GE Optima CT680 is more involved than a patient trolley), the number of physical locations (a single hospital in Ikeja vs. multiple clinics across Borno state), the level of data detail required (e.g., including warranty documents, purchase history), and the choice of CMMS software (cloud-based vs. on-premise).
Contact Franance to get a tailored quote that balances your budget with your operational goals.
The absolute cheapest service involves paying a freelancer NGN 1,000 - NGN 2,000 per asset for basic tagging and data entry into a spreadsheet. This price typically excludes the CMMS software itself, any form of data validation, process integration, user training, or ongoing support. The major risk is getting poor quality, inconsistent data that is practically useless (e.g., "BP MON" vs "Sphygmomanometer" vs "Blood Pressure Cuff"). This often leads to needing the entire project redone correctly at a much higher cost down the line, with no warranty or support from the initial vendor. Hidden costs emerge from the time your own team wastes trying to make sense of the messy data and the continued costs of equipment failure due to a non-functional system.
A cheap project that doesn't deliver reliable data is more expensive than no project at all.
An affordable, value-optimized service for a medium-sized facility costs between NGN 3,000,000 and NGN 6,000,000 for the initial project. This bundle provides a complete, functional system by focusing on the essentials: setting up a robust cloud-based CMMS, professionally digitizing up to 500 of your most critical assets, and providing the necessary training for your team to become self-sufficient. This approach delivers 80% of the value for 20% of the complexity of a massive, all-encompassing project. The benefit is a rapid return on investment, with improved uptime and reporting visible within months, not years.
This bundled approach gets you a fully operational system quickly and affordably.
An Annual Maintenance Contract (AMC) for CMMS software support typically costs 15-20% of the initial software license fee per year. A Comprehensive Maintenance Contract (CMC), which covers software, ongoing data quality management, and user support, is significantly different. For the digitization service, an AMC might cover just the CMMS software support, costing NGN 450,000 - NGN 900,000 annually. A CMC is a partnership where the provider actively helps maintain data integrity, adds new assets, and provides regular performance reports; this would range from NGN 1,500,000 - NGN 4,000,000 annually. An AMC protects your software investment, while a CMC protects your entire data and process investment, ensuring the system continues to deliver value long after the initial deployment.
| Feature | Annual Maintenance Contract (AMC) | Comprehensive Maintenance Contract (CMC) |
|---|---|---|
| Scope | CMMS software updates, bug fixes, remote technical support. | Includes all AMC features PLUS ongoing data audits, new asset entry, user support, and monthly KPI reporting. |
| Typical Cost | 15-20% of software license fee. | Custom pricing based on number of assets and support level. |
| Focus | Keeping the software running. | Keeping the entire asset management process running effectively. |
| Best For | Facilities with a dedicated, trained in-house team to manage data. | Facilities that want to outsource the system's administration and focus on clinical work. |
Choose a CMC if you want a partner dedicated to ensuring you achieve your asset management goals.
Get a detailed, itemized quote from Franance for your CMMS deployment and asset digitization project, tailored to your facility's specific needs and budget.
You can find providers primarily in Lagos, Abuja, and Port Harcourt, but very few have the proven logistical capability to deliver complex projects nationwide. The selection process must go beyond a simple quote comparison. You need to conduct thorough due diligence, starting with verifying their company registration (RC number) with the Corporate Affairs Commission (CAC). Then, demand proof of their technical team's certifications from equipment OEMs and their experience with specific CMMS platforms. Franance simplifies this by providing a complete verification pack upfront, including our CAC documents, insurance certificates, and case studies from hospitals we've served across Nigeria.
Don't proceed with any provider who cannot readily supply these essential documents.
Franance is a verified provider delivering end-to-end CMMS deployment and asset digitization services across all 36 states of Nigeria. Our service is built on a foundation of OEM-certified biomedical engineers, dedicated IT integration specialists, and a deep understanding of the operational realities of Nigerian healthcare facilities, from tertiary hospitals in Lagos to primary health centres in rural areas. We manage the entire lifecycle, ensuring the data we capture is not just accurate on day one, but remains a reliable tool for decision-making for years to come.
The best providers are those who can demonstrate a strong portfolio of successful deployments within Nigerian hospitals, possess an in-house team of certified engineers, and operate with a transparent, documented methodology. Companies like Franance stand out because we combine technical expertise on equipment like Philips IntelliVue monitors and Siemens CT scanners with the IT skills to integrate this data into a functional CMMS. The best provider acts as a long-term partner, not just a one-time vendor, helping you use the data to improve operational efficiency and patient safety.
A standard Scope of Work (SOW) details every phase of the project, from planning to post-launch support. It typically includes: 1) Project Kick-off and Site Assessment, 2) On-site Asset Discovery, Tagging, and Data Capture, 3) CMMS Platform Configuration and Data Upload, 4) User Training and User Acceptance Testing (UAT), and 5) Go-Live, Handover, and a defined period of post-launch support. For a 200-bed hospital, a well-managed project following this scope should take between 6 and 10 weeks from start to finish.
The process begins with a collaborative planning workshop to define the scope and data standards. Our field team then works systematically through your facility, department by department. Using a mobile application, they scan a newly applied durable barcode tag, take a photo of the asset and its nameplate, and enter the required information directly. This mobile-first approach eliminates transcription errors from paper forms and ensures data is captured consistently. The methodology is designed to be minimally disruptive; for critical areas like operating theatres or the ICU, work is scheduled during periods of low activity in coordination with clinical heads. All captured data is staged and validated before being uploaded into the configured CMMS.
For ongoing CMMS support after deployment, a standard Service Level Agreement (SLA) will define three tiers of response: Critical (e.g., system is completely down) with a 2-4 hour remote response target; Urgent (e.g., a key function like work order creation is failing) with an 8-business-hour response; and Routine (e.g., a user needs a password reset or "how-to" query) with a 24-business-hour response. For cloud-hosted CMMS platforms, providers should guarantee a minimum of 99.5% system uptime. A strong SLA includes penalty clauses or service credits for failure to meet these targets, ensuring the provider is motivated to deliver consistent service.
Review Franance's transparent, three-tiered SLA for CMMS support, complete with a client dashboard to track performance and response times in real-time.
Upon successful completion of the project, you will receive a comprehensive handover documentation pack. The core deliverable is the final, validated digital Asset Register, provided both as a filterable spreadsheet and fully imported into the live CMMS. You will also receive a formal Project Completion Certificate, detailed user guides for the CMMS, and administrator credentials. For donor-funded projects, we provide specially formatted reports that meet the specific asset tracking and verification requirements of organizations like USAID, the Global Fund, or the World Bank.
A properly implemented CMMS is your primary tool for demonstrating regulatory compliance. The service itself is not regulated, but the data it organizes is essential for audits. Your CMMS will be configured to track and flag key compliance dates and activities. For example, it will automatically schedule the annual calibration required by the Standards Organisation of Nigeria (SON) for your lab equipment. For your GE CT scanner or X-ray machines, it will store the radiation safety reports required by the Nigerian Nuclear Regulatory Authority (NNRA). For devices regulated by NAFDAC, every maintenance and repair activity is logged, creating an unimpeachable service history.
A primary outcome of the digitization service is the ability to automate your preventive maintenance (PM) schedule. The CMMS will automatically generate work orders for PM tasks based on equipment type and OEM recommendations—for example, quarterly for your Dräger anaesthesia machines and semi-annually for your ICU ventilators. The system assigns these tasks to engineers, provides them with digital checklists, and tracks completion rates. This moves your facility from a reactive "fix it when it breaks" model to a proactive maintenance culture, significantly increasing equipment uptime and lifespan.
Once your assets are digitized, the emergency repair process becomes faster and more efficient. When a device like a Philips IntelliVue MP70 monitor fails in the ICU, a nurse can raise a service request in the CMMS from any computer or mobile device. The system immediately notifies the biomedical team, providing them with the asset's exact location, full service history, and access to its service manual. This eliminates time wasted trying to identify the device or its history. The clock for tracking Mean Time To Repair (MTTR) starts the moment the request is logged, providing valuable data for performance management.
A digitized asset base connected to a CMMS transforms your spare parts management. The system tracks which parts are used for which repairs on which assets, providing powerful data on consumption rates. You can set minimum stock levels for critical, fast-moving parts (e.g., ECG cables, oxygen sensors) and the CMMS will automatically flag them for re-order. Given that importing OEM parts into Nigeria can have lead times of 4-8 weeks due to customs, this forecasting ability is critical to avoiding prolonged equipment downtime. Franance can assist in sourcing authentic parts and managing the importation and customs clearance process.
Effective training is critical for the success of any CMMS project. Our training is role-based and hands-on, typically conducted over 1-2 days. We train clinical end-users (like nurses) on the simple process of raising a service request. We train biomedical engineers and technicians on managing work orders, logging parts, and completing PMs. We provide in-depth training for system administrators on running reports, adding new assets, and managing user accounts. The final handover includes providing all administrator credentials, technical documentation, and user manuals, ensuring your team is fully equipped to take ownership of the system.
A CMMS provides a live, dynamic, and searchable digital asset inventory, making static and error-prone spreadsheets obsolete. The key performance indicators (KPIs) you can now accurately track include Mean Time To Repair (MTTR), Mean Time Between Failures (MTBF), asset uptime percentage, PM compliance rate, and the total cost of ownership for each piece of equipment. Every asset is given a unique, durable tag (barcode or QR code). When an engineer scans this tag with their smartphone, they can instantly pull up the asset's entire history, making their work faster and more effective.
A power audit is a critical prerequisite for protecting your newly digitized sensitive assets, especially in Nigeria's unstable power environment. The process involves our engineers connecting a power quality analyser to your main electrical panel for a period of 24-72 hours. This device records every power fluctuation, including voltage sags, surges, frequency variations, and harmonics. The resulting report provides the hard data needed to correctly size Uninterruptible Power Supplies (UPS) and voltage stabilizers for critical equipment like your CT scanners, MRI machines, and laboratory analysers, preventing costly damage and downtime.
The CMMS is the central tool for managing the complex process of relocating major medical equipment. The entire workflow, from planning to final sign-off, is managed through a series of linked work orders in the system. The process involves a pre-move inspection, professional de-installation, specialized packaging and transport, re-installation at the new site, and full performance verification and commissioning before the equipment is handed back to clinical use. For a major system like a Siemens Artis Q ceiling C-arm, this process can take 5-10 days and must be managed meticulously to avoid damage. The CMMS provides the necessary audit trail and project management framework.
The process for de-installing and disposing of end-of-life medical equipment is managed through a "retirement" workflow in the CMMS. This is a critical compliance step to ensure that assets are disposed of in an environmentally responsible manner, patient data is securely destroyed, and your financial asset register is updated. The process involves getting approval for disposal, scheduling the physical de-installation, performing a certified data wipe on any storage media, and obtaining a certificate of disposal from a licensed e-waste partner. The asset's status in the CMMS is changed to "Disposed," which removes it from active maintenance schedules but preserves its historical record for auditing purposes.
Quality control (QC) and performance verification (PV) are scheduled, recurring tasks within the CMMS designed to ensure your medical equipment is performing accurately and safely. This goes beyond basic PM. It involves using calibrated test instruments (like patient simulators, defibrillator analysers, and electrical safety analysers) to measure the actual output of a device and compare it to OEM specifications. These QC tasks are scheduled at appropriate intervals (e.g., quarterly for high-risk devices, annually for others), and the results are logged in the CMMS, creating a performance trend history for each asset.
Electrical safety testing is a specific, critical QC task that is scheduled and tracked in the CMMS, typically on an annual basis for most patient-care equipment. The process involves using a specialized electrical safety analyser to perform a series of tests compliant with the IEC 60601 standard. These tests measure earth continuity, insulation resistance, and various forms of leakage current to ensure the device poses no electrical shock hazard to either the patient or the operator. The pass/fail result is recorded in the CMMS, and a "Tested for Electrical Safety" tag is affixed to the device.
The key metrics you will track with your new CMMS are Asset Uptime Percentage, Mean Time To Repair (MTTR), Mean Time Between Failures (MTBF), and Preventive Maintenance Compliance Rate. These KPIs are presented on a live dashboard and in automated monthly reports sent to management. This data allows you to move from anecdotal evidence to fact-based decision-making. For example, if the data shows that one brand of patient monitor has a much lower MTBF than another, it provides a solid business case for standardizing on the more reliable brand in the future.
For a CMMS deployment and asset digitization project, payment terms are typically milestone-based to manage cash flow and link payments to progress. A common structure is 40% mobilization fee upon contract signing, 40% upon completion of the on-site asset tagging and data capture phase, and the final 20% upon user acceptance testing and final project handover. For ongoing CMMS software subscriptions and support contracts, payment is usually made annually or quarterly in advance. Franance offers unique flexibility through financing and leasing options, allowing you to spread the entire project cost over 12-36 months, converting a large one-time capital expense (CapEx) into a manageable monthly operating expense (OpEx).
While most providers are concentrated in Lagos, Abuja, and Port Harcourt, a select few, including Franance, offer genuine nationwide coverage. We achieve this through a hub-and-spoke model with regional engineering teams based in key cities, allowing us to efficiently deploy to any state in Nigeria. Whether your facility is in metropolitan Lagos, a state capital like Kano, or a more remote location, our teams can execute the on-site digitization project. For ongoing support, we combine this physical presence with a centralized remote support desk for immediate issue triage and a scheduled "milk run" visit plan for facilities in less accessible areas.
Share your requirements for rollout, training and SLAs. Our service desk will prepare budgets, documentation and timelines aligned to your facility.
30+ Years
Experience delivering healthcare projects in Nigeria
OEM Certified
Biomedical & IT teams for installation, calibration & support
Nationwide
Coverage across Lagos, Abuja, Port Harcourt, Kano & beyond
Honest answers about scope, pricing, delivery and support so you can plan with confidence.
A one-time asset digitization for a 50-100 bed hospital in Nigeria costs between ₦1.5M and ₦4M. This covers physical tagging, data collection, and CMMS data entry for all biomedical assets, from your Philips IntelliVue MP70 patient monitors to your GE Optima CT540 scanner. The final price depends on the total asset count and the complexity of data required for each piece of equipment.
A monthly Comprehensive Maintenance Contract (CMC) including CMMS management ranges from ₦500,000 to ₦2M+ for a medium-sized facility. This fee covers dedicated engineers, all preventive maintenance (PM), and management of assets like your Siemens Artis Q C-Arm. A basic plan with just CMMS software access and remote support is lower, typically ₦150,000 to ₦400,000 per month.
Full deployment for a 150-asset facility typically takes 4-6 weeks. This includes a 1-week asset verification and tagging phase, 2 weeks for data entry and CMMS configuration for devices like the Dräger Fabius MRI anaesthesia machine, and a final week for staff training and go-live. Larger tertiary hospitals in Lagos or Abuja can expect a 8-12 week timeline.
A standard SOW includes asset tagging, creation of a digital asset register, and CMMS software configuration with user hierarchies. It specifies the development of preventive maintenance schedules for key equipment like your GE LOGIQ E9 ultrasound and uploading of service manuals. The SOW also outlines staff training modules and the criteria for project sign-off.
Asset digitization directly supports NNRA compliance by creating an auditable digital record of all required safety and quality assurance checks. For a Siemens SOMATOM Definition AS CT scanner, the CMMS will schedule, track, and store reports for radiation shielding integrity tests and dose measurements. This ensures you have immediate, verifiable proof of compliance during an NNRA audit.
An Annual Maintenance Contract (AMC) typically covers only preventive maintenance labour, with spare parts billed separately. A Comprehensive Maintenance Contract (CMC) is all-inclusive, covering labour, spare parts, and emergency call-outs for a fixed annual fee. For a high-value asset like a Philips Ingenia 1.5T MRI, a CMC provides better budget predictability and is often bundled with CMMS management.
Yes, existing asset data from spreadsheets or old systems can be migrated into the new CMMS. The process involves data cleaning, mapping fields, and a bulk import. For example, we can import the maintenance history of your entire fleet of Baxter infusion pumps. This preserves valuable historical data and accelerates the deployment process by 2-3 weeks.
Our Service Level Agreement (SLA) guarantees a 2-4 hour remote response time and a 4-8 hour on-site engineer arrival time for critical assets in major cities like Lagos, Abuja, and Port Harcourt. For a life-support ventilator like the Hamilton-C1, this rapid response is crucial. For non-critical issues, the on-site response time is typically within 24 hours.
Select a provider with a proven track record in Nigerian hospitals and demonstrable experience with your specific equipment models, like the Siemens Acuson S2000 ultrasound. Verify their in-house biomedical engineering capacity and ask for case studies from facilities similar to yours. A provider with nationwide coverage ensures consistent support, especially if you have multiple locations.
Outsourcing is generally faster and more efficient as it leverages specialized teams and tools, completing in 4-6 weeks what might take an in-house team 6+ months. An external provider brings expertise in standardizing data for complex assets like a Varian TrueBeam linear accelerator. This frees your internal biomedical team to focus on uptime and critical repairs rather than administrative tasks.
You receive a complete digital asset register in both CMMS and spreadsheet formats. This includes asset IDs, location, serial numbers, maintenance history, and links to digitized service manuals and calibration certificates. For equipment like a GE Brivo OEC 850 C-arm, all acceptance testing and commissioning documents are also scanned and attached to the asset's digital profile for easy access.
A CMMS tracks spare parts usage against specific assets, enabling data-driven inventory management. It can automatically trigger re-order alerts when stock for a critical component, like a new X-ray tube for a Philips DigitalDiagnost C90, falls below a set threshold. This minimizes equipment downtime by ensuring essential parts are always available, reducing reliance on emergency international orders.
Standard payment terms are a 50% upfront mobilization fee, 30% upon completion of the asset tagging and data entry phase, and the final 20% upon project completion and user acceptance testing. For larger projects, flexible payment structures or equipment financing options through partners like Franance can be arranged to align with your hospital's budget cycle.
The CMMS schedules all required calibrations based on OEM recommendations and regulatory standards (e.g., SON). For a device like a Nihon Kohden ECG-2350, the system will generate a work order before the due date. After our engineers perform the calibration using certified tools, the new calibration certificate is immediately uploaded to the asset's digital file, ensuring a complete and compliant record.
Yes, we provide nationwide coverage with engineering teams based in key hubs like Lagos, Abuja, Kano, and Port Harcourt. A centralized CMMS allows your management team to have a unified view of asset performance and maintenance costs across all locations. This is ideal for hospital groups looking to standardize operations and maintenance protocols for equipment like their Mindray A5 anaesthesia systems.
We provide role-based training for all users. Biomedical engineers receive 8-12 hours of in-depth training on work order management and PM scheduling. Nurses and equipment operators get 2-4 hours on how to report faults via the system's mobile app. Administrators are trained on reporting and analytics. All training is hands-on, using your hospital's actual asset data.
A CMMS automates and optimizes your PM schedule based on OEM guidelines, not just a generic calendar. For a GE Optima CT680, it will schedule separate work orders for the monthly gantry cleaning, quarterly detector calibration, and annual tube checks. The system automatically assigns tasks to engineers and tracks completion, ensuring no critical PM is ever missed and improving equipment lifespan.
Our 24/7 support contracts include an emergency hotline for critical failures. An on-call engineer provides immediate remote troubleshooting within 30 minutes. If the issue, for example with a Maquet Servo-U ventilator, cannot be resolved remotely, an engineer is dispatched to be on-site within the 4-8 hour SLA window, regardless of the time or day.
A third-party provider offers a single point of contact and a unified CMMS for all your multi-vendor assets, which is more efficient than managing multiple OEM contracts. While OEMs have deep knowledge of their own equipment, like Siemens with its Artis zee C-arm, a qualified third-party can manage your entire inventory, often at a more competitive price point and with greater operational flexibility.
We use a multi-step verification process. Our engineers physically inspect each asset to confirm the make, model, and serial number against existing records. They use a standardized mobile data capture form to eliminate errors. A separate quality assurance team then reviews 100% of the collected data for consistency and completeness before it is uploaded into the CMMS, ensuring high data integrity from day one.
Yes, bundled packages are available and offer significant cost savings. You can combine a comprehensive maintenance contract and CMMS deployment with the procurement of new equipment. Through our financing partner, Franance, you can structure this as a single, manageable monthly payment, allowing you to upgrade critical assets like an old anaesthesia machine to a new Dräger Perseus A500 without a large capital outlay.
The CMMS provides dashboards to track key KPIs like Mean Time Between Failures (MTBF) for assets like your Olympus CV-190 endoscope, and Mean Time To Repair (MTTR). You can also monitor PM completion rates, engineer productivity, and total maintenance cost per asset. These analytics help you make informed decisions about equipment replacement and budget allocation.
While NAFDAC focuses on registration, our service supports post-market surveillance requirements. The CMMS maintains a complete service history for each registered device, including all maintenance, repairs, and adverse event reports. This provides a clear, auditable trail demonstrating proper device management, which is crucial during any NAFDAC inspection or in the event of a product recall.
Our SLA defines a clear escalation path. If a Level 1 engineer cannot resolve an issue with your Philips Epiq 7 ultrasound within 4 hours, it is automatically escalated to a Level 2 specialist. If still unresolved after 8 hours, the Head of Engineering and your dedicated Account Manager are notified. This ensures complex problems receive senior-level attention promptly.
Yes, the CMMS includes a mobile app for both Android and iOS. Engineers can use it to receive work orders, update job status, and close tasks directly from the hospital floor, even attaching photos of the completed work on a GE MAC 2000 ECG machine. Clinical staff can also use the app to quickly scan an asset's QR code and log a new fault report in under 60 seconds.
Assets under warranty are clearly flagged in the CMMS. The system will not generate internal PM work orders for them. Instead, it will schedule and track service appointments with the OEM. We manage the communication and scheduling with the OEM on your behalf, ensuring all warranty obligations for new equipment, like a recently installed Siemens Magnetom Altea MRI, are fully utilized.
You own your data. Upon contract termination, we provide a full export of your entire asset register and maintenance history in a standard format like CSV or Excel. This ensures you can migrate your data to another system or for your own records without being locked in. The data export is a standard deliverable included in our service agreement.
We use durable, industrial-grade barcode or QR code labels designed to withstand hospital cleaning agents. Each asset, from a small infusion pump to a large C-arm, is assigned a unique ID and tagged in a consistent, visible location. This tag links the physical asset to its digital profile in the CMMS, allowing any staff member to scan it and instantly view its history or report an issue.
Yes, the CMMS is a full-featured Enterprise Asset Management (EAM) platform capable of managing all facility assets. We can create separate categories and maintenance schedules for your Perkins generator, HVAC units, and plumbing systems alongside your biomedical equipment. This provides your operations director with a single, unified platform for managing the entire hospital's physical infrastructure.
The software is highly configurable to match your hospital's specific workflows. We can customize work order forms, user permission levels, and create unique reports and dashboards. For instance, we can build a custom report to track the usage hours of the X-ray tube on your GE Discovery XR656 digital radiography system to better predict its replacement timeline.