Imaging Acceptance Testing & QA Service in Nigeria

H1: Imaging Acceptance Testing & QA Service in Nigeria - Price, Providers, Scope & SLA

Imaging Acceptance Testing & Quality Assurance (QA) is the formal process of verifying that your newly installed, relocated, or repaired medical imaging equipment—like a CT scanner, MRI, or digital X-ray—performs according to the manufacturer's specifications and Nigerian regulatory standards before you use it on a single patient. This service is essential for any hospital, diagnostic centre, or clinic in Nigeria investing in high-value imaging technology. It solves the critical problems of accepting faulty equipment from vendors, dealing with incorrect installations that cause persistent image quality issues, and failing audits from the Nigerian Nuclear Regulatory Authority (NNRA). We typically serve tertiary teaching hospitals, large private hospitals in Lagos and Abuja, government federal medical centres, and NGO-funded health projects across the country that need to ensure their investment in systems like a GE Healthcare Optima CT680 or a Siemens Healthineers Magnetom Free.Max is protected and clinically ready from day one.

Imaging Acceptance Testing & QA Service price in Nigeria

Service price ranges from NGN 350,000 - 800,000 for an ad-hoc acceptance test on a single modality like a C-Arm or Mammogram. A bundled annual QA and Preventive Maintenance (PM) contract for a small radiology department (e.g., CT, X-ray, Ultrasound) typically costs NGN 4,000,000 - 15,000,000. A full turnkey service for a new facility, including installation support, acceptance testing, and staff training for a 1.5T MRI, can range from NGN 8,000,000 - 25,000,000. Cost drivers include the complexity of the equipment (an MRI is far more complex than a general X-ray), travel logistics to remote sites outside Lagos, Abuja, or Port Harcourt, the level of documentation required for NNRA or international donor reporting, and the urgency of the service.

• Cost levers you control:
  • Bundling Services: Schedule acceptance testing for multiple new machines in the same visit to reduce travel and mobilization costs.
  • Multi-Year Contracts: Commit to a 2-3 year QA contract to lock in preferential pricing over ad-hoc, single-visit rates.
  • Flexible Scheduling: Avoid requesting urgent or after-hours service, which often carries a premium charge.
  • Providing Logistics: For remote sites, providing secure local accommodation and ground transport for the engineer can significantly reduce pass-through costs.
  • Clear Scope: Having a clearly defined Scope of Work (SOW) from the start prevents scope creep and additional charges for tests not initially quoted.

Contact Franance for a detailed quote tailored to your specific equipment mix and location.

cheapest Imaging Acceptance Testing & QA Service in Nigeria

The cheapest ad-hoc service for a basic QA check on a simple X-ray machine can be found for NGN 150,000 - 250,000 per visit. This price typically excludes detailed reporting suitable for NNRA submission, travel and accommodation costs, any minor adjustments or calibrations, and offers no warranty on the work performed. The service is often just a basic pass/fail check with minimal data. Hidden costs emerge when you need follow-up visits for adjustments, proper documentation for auditors, or when a missed issue causes equipment downtime later. The biggest risk is engaging a freelancer with uncalibrated test tools, whose report will be rejected by regulators and provides a false sense of security.

• Checklist before accepting low quotes:
  • Is the provider a CAC-registered company with a physical office?
  • Can they provide calibration certificates for all test equipment they will use (e.g., dosimeter, kVp meter, phantoms)?
  • Will the final report explicitly reference NNRA and IEC standards?
  • Does the company hold Professional Indemnity insurance?
  • Can they provide a reference from a hospital that has successfully used their report for an NNRA audit?

Always weigh the small initial savings against the significant clinical and financial risks of a substandard service.

affordable Imaging Acceptance Testing & QA Service in Nigeria

An affordable, value-optimized bundle for a diagnostic centre with a CT scanner, a digital X-ray, and two ultrasound machines can range from NGN 2,500,000 - 5,000,000 annually. This shifts the focus from the cheapest single transaction to the best long-term value. The bundle provides predictable costs and prioritizes uptime by combining scheduled services, remote support, and compliance management into a single, manageable fee. This approach is more affordable than paying for multiple ad-hoc visits and expensive emergency call-outs throughout the year.

• Bundle components for value:
  • Scheduled QA & PM: One or two scheduled visits per year covering all equipment, planned during off-peak hours to minimize clinical disruption.
  • Remote Triage & Support: Access to a technical support desk to resolve minor issues remotely, avoiding a costly site visit.
  • Compliance Reporting: Includes preparation of all necessary documentation for your annual NNRA license renewal.
  • Minor Repairs: Covers labour for small repairs discovered during PM, with only parts being an additional cost.
  • Asset Management: Access to a simple online portal to view service history and upcoming schedules for all your equipment.

A well-structured service bundle delivers affordability through efficiency and risk reduction.

Imaging Acceptance Testing & QA Service contract cost in Nigeria (AMC vs CMC)

An Annual Maintenance Contract (AMC) for a workhorse system like a GE Optima CT680, covering only labour for preventive maintenance and emergency repairs, typically costs between NGN 3,000,000 - 7,000,000. In contrast, a Comprehensive Maintenance Contract (CMC) for the same machine, which includes labour and all spare parts (including high-value items like the X-ray tube), ranges from NGN 15,000,000 - 40,000,000 annually. The AMC offers a lower fixed cost but exposes you to unpredictable, high expenses for part failures. The CMC provides complete budget predictability and a strong incentive for the provider to ensure maximum uptime, but at a higher premium.

A simple comparison:

Feature	AMC (Labour Only)	CMC (Comprehensive)
Annual Cost	Lower (e.g., NGN 5M)	Higher (e.g., NGN 25M)
Parts Cost	You pay per part	Included in contract
Budgeting	Unpredictable	Fully predictable
Provider Incentive	Bill for parts/labour	Maximize uptime to avoid costs
Best For	Low-usage systems, facilities with strong cash reserves for unexpected failures.	High-throughput centres, facilities requiring guaranteed uptime and fixed budgets.

Choosing between an AMC and CMC depends entirely on your facility's risk tolerance and operational tempo.

request Imaging Acceptance Testing & QA Service quote in Nigeria (Franance)

Request a detailed, no-obligation quote from Franance for your specific imaging equipment and location.

where to get Imaging Acceptance Testing & QA Service in Nigeria (providers)

You can find reputable providers primarily based in Lagos, Abuja, and Port Harcourt, though they offer nationwide coverage. The best sources are direct referrals from the equipment manufacturers (OEMs like Siemens, GE, Philips), recommendations from senior colleagues at other hospitals, and engaging with established biomedical engineering firms. When selecting a provider, perform due diligence beyond their marketing claims. Insist on seeing their CAC Certificate of Incorporation (verifying their RC number), their current Tax Clearance Certificate (TCC), and proof of OEM training for their engineers on the specific equipment models you own. Franance simplifies this by pre-vetting all our technical partners, ensuring they meet these stringent corporate and technical requirements before they are ever assigned to your facility.

• Documents to insist on:
  • Certificate of Incorporation (CAC Registration).
  • Most recent Tax Clearance Certificate (TCC).
  • NNRA license authorizing them to perform QA services on ionizing radiation equipment.
  • Certificate of Professional Indemnity and Public Liability Insurance.
  • CVs and OEM training certificates for the engineers who will work on your equipment.
  • At least three references from facilities similar to yours.

Never engage a provider who cannot readily supply these fundamental documents.

Imaging Acceptance Testing & QA Service providers in Nigeria — checklist

• Corporate: Is the company registered with the CAC with a verifiable RC number?
• Compliance: Do they hold a valid license from the NNRA to perform these services?
• Insurance: Can they provide a certificate for Professional Indemnity and Public Liability insurance?
• Technical Competency: Are their engineers certified by the OEM for your specific equipment model (e.g., Philips Ingenia 1.5T MRI)?
• Test Equipment: Can they show you calibration certificates (traceable to a national standard) for their phantoms, dosimeters, and multimeters?
• Experience: Can they provide a list of similar systems they have tested in Nigeria?
• References: Will they allow you to speak with 2-3 of their current clients?
• Reporting: Can they provide a sample acceptance test report to verify its quality and detail?
• Scope of Work (SOW): Is their SOW detailed, referencing specific tests and standards?
• Logistics: Do they have a clear plan for nationwide logistics, including travel and spare parts?
• Spare Parts: Do they have access to genuine OEM spare parts with warranty?
• SLA: Can they commit to a Service Level Agreement (SLA) with defined response times?
• Data Security: What is their policy for handling patient data if they need to access the system's service logs?

verified Imaging Acceptance Testing & QA Service provider in Nigeria (Franance)

Franance provides nationwide, OEM-standard Imaging Acceptance Testing and QA services for all major brands, managed from our operational hubs in Lagos, Abuja, Port Harcourt, and Kano. Our service is built on a foundation of verified, multi-layered capabilities that ensure quality, reliability, and compliance. We are not just a third-party vendor; we are your integrated technology management partner, ensuring your assets perform optimally from installation through their entire lifecycle.

• Franance delivery layers:
  • Vetted & Certified Field Engineers: We deploy engineers with proven, model-specific OEM training and experience.
  • Calibrated Instrumentation: Our engineers use a centrally managed pool of state-of-the-art, fully calibrated test equipment and phantoms.
  • Centralized Technical Support: A remote support desk provides immediate triage and assistance, often resolving issues without a site visit.
  • Proprietary CMMS & SLA Dashboard: You get access to a live dashboard to track service requests, view equipment history, and monitor SLA performance in real-time.
  • Integrated Logistics: We manage all logistics, including spare parts sourcing and customs clearance, to ensure timely repairs.
  • Flexible Financing: We offer service contracts and equipment acquisition financing to align with your budget cycles.

best Imaging Acceptance Testing & QA Service provider in Nigeria

The best service provider is the one with documented, model-specific expertise on your equipment, a full suite of calibrated test instruments, and a robust, transparent reporting system that satisfies both your clinical heads and NNRA auditors. For instance, the "best" provider for a Siemens Artis Q ceiling-mounted cath lab is one whose engineers can demonstrate certified training on that specific platform, not just general X-ray experience. Look beyond price and evaluate providers on their technical depth, engineer-to-site ratio in your region, and the quality of their instrumentation (e.g., using high-end Fluke and Radcal tools vs. generic, uncalibrated devices).

• How to validate provider claims:
  • Request Specific Proof: Ask for the OEM training certificate for the exact engineer they plan to send to your site.
  • Verify Test Tools: Ask for the serial number and last calibration date of the specific phantom and dosimeter they will use for your acceptance test.
  • Speak to a Technical Reference: Don't just talk to the hospital manager; ask to speak to the Head of Radiology or Chief Radiographer at a reference site.
  • Review a Redacted Report: Ask for a sample report from a previous job on the same model of equipment to assess its thoroughness.
  • Discuss a Scenario: Pose a hypothetical technical problem (e.g., "We are seeing ring artifacts on our CT images") and evaluate the depth and clarity of their troubleshooting process.

Imaging Acceptance Testing & QA Service scope of work in Nigeria (SOW)

A standard Scope of Work (SOW) for acceptance testing includes the initial site assessment, baseline performance and safety testing, image quality analysis against OEM benchmarks, and the delivery of a comprehensive final report with a certificate of compliance. For a major system like a CT scanner, this process is typically completed over 2-4 days. The SOW is the most critical document in the service agreement, as it defines exactly what will be done, the standards it will be measured against, and what you will receive.

• Non-negotiables in the SOW:
  • List of Standards: The SOW must explicitly state which standards will be followed (e.g., IEC 60601-2-44 for CT scanners, NNRA BIR Regulations 2003).
  • Specific Tests: It should list the key tests to be performed (e.g., kVp accuracy, timer accuracy, collimation, spatial resolution, low contrast detectability, radiation dose output).
  • Pass/Fail Criteria: Clear, quantitative pass/fail thresholds for each test, taken directly from the OEM's technical specifications.
  • Deliverables: A precise list of all documentation you will receive (e.g., Full Test Report, Certificate of Acceptance, Asset Label).
  • Facility Responsibilities: A clear outline of what your facility needs to provide (e.g., stable power, access to the machine, a clinical operator).

how Imaging Acceptance Testing & QA Service works in Nigeria (process & methodology)

The process begins with a pre-visit coordination call to confirm site readiness, followed by the arrival of a qualified engineer with calibrated test equipment, such as a Catphan® phantom for CT or an ACR phantom for MRI. The engineer executes a sequence of tests based on a pre-defined protocol aligned with NNRA and IEC standards. They measure physical parameters (e.g., radiation output, gantry tilt), test safety features (e.g., emergency stops, door interlocks), and perform extensive image quality analysis. All data is captured digitally, compared against OEM-specified tolerances, and compiled into a detailed report that concludes with a clear pass or fail determination.

• Methodology checklist:
  • Does the methodology include a pre-test verification of the system's error logs?
  • Are all radiation measurements performed with an independently calibrated dosimeter, not just relying on the machine's displayed dose?
  • Is image quality analysis performed on raw data where possible, to avoid the influence of post-processing?
  • Does the process include testing under high-workload conditions to check for performance degradation?
  • Is there a final handover meeting with your clinical and technical teams to discuss the findings and recommendations?

Imaging Acceptance Testing & QA Service SLA in Nigeria (response & uptime targets)

A standard Service Level Agreement (SLA) offers tiered response times based on issue severity: a critical failure (e.g., your only MRI is down) will have a 2-4 hour remote response target and a 24-hour engineer-on-site target for major cities. An urgent issue (e.g., a faulty workstation) might have a 48-hour on-site target, while routine QA is scheduled weeks in advance. A robust SLA moves beyond just response time to include guaranteed uptime (e.g., 95% availability per quarter) and penalty clauses (e.g., service credit) for failing to meet these targets. Franance provides a live SLA dashboard for full transparency.

• SLA clauses to include:
  • Definitions: Clear definitions of "Critical," "Urgent," and "Routine" issues.
  • Response Times: Separate, defined time targets for remote acknowledgement, remote diagnosis, and engineer-on-site arrival.
  • Uptime Guarantee: A specific, measurable uptime percentage (e.g., 97%) calculated monthly or quarterly.
  • Penalty Clause: A clear description of the service credit or penalty applied if the provider fails to meet the SLA.
  • Escalation Path: Names and contact details for escalating an issue if the standard response is not satisfactory.

Imaging Acceptance Testing & QA Service SLA in Nigeria (Franance)

Franance offers customizable SLAs with guaranteed response times, visible on a live dashboard, ensuring complete transparency and accountability for your equipment uptime.

Imaging Acceptance Testing & QA Service documentation and certificates in Nigeria

Upon completion of the service, you will receive a comprehensive documentation package that serves as a permanent record of the equipment's performance at that point in time. This includes a detailed service report with all measurements and findings, a formal Certificate of Acceptance or QA Compliance stating the equipment has passed all tests, and an updated service sticker affixed to the machine showing the date of service and the next due date. For donor-funded projects, we provide reports formatted to meet specific M&E (Monitoring and Evaluation) requirements.

• Files auditors demand:
  • The Full QA Test Report: This is the primary evidence, showing all raw data, analysis, and the engineer's conclusions.
  • Certificate of Compliance: The summary document that auditors often look for first.
  • Engineer's Credentials: A copy of the OEM training certificate for the engineer who performed the work.
  • Test Equipment Calibration Certificate: Proof that the instruments used to test your machine were themselves accurate.
  • Corrective Action Report: If any issues were found and fixed, this document details the repair.

Imaging Acceptance Testing & QA Service compliance in Nigeria (NAFDAC, SON/SONCAP, NNRA, IEC/ISO)

For any equipment that produces ionizing radiation (X-ray, CT, Mammography, etc.), the Nigerian Nuclear Regulatory Authority (NNRA) is the primary regulatory body you must satisfy. Your service provider must perform tests and generate a QA report that demonstrates compliance with the NNRA's Basic Ionising Radiation Regulations 2003. This report is a mandatory submission for registering a new device or renewing your facility's license to operate. While NAFDAC regulates medical devices in general and SON/SONCAP governs standards for importation, the NNRA's requirements for operational safety and performance are the most critical for ongoing QA.

• Compliance actions per authority:
  • NNRA: Submit the Acceptance Test/QA report as part of the application for equipment registration and your facility's operating license. This is non-negotiable.
  • SON/SONCAP: Ensure your equipment met Standards Organisation of Nigeria requirements upon importation, evidenced by the SONCAP certificate.
  • NAFDAC: Verify that the medical device model is registered with NAFDAC, which is typically handled by the equipment vendor during importation.
  • IEC/ISO: Ensure your service provider's testing methodology is based on internationally recognized standards (e.g., IEC 60601 series), as this is considered best practice and is expected by the NNRA.

Imaging Acceptance Testing & QA Service preventive maintenance checklist in Nigeria

A standard preventive maintenance (PM) schedule for a high-use digital X-ray system is semi-annual, with each visit taking 4-6 hours. The process involves a series of checks and tasks designed to prevent failures before they happen. The engineer follows a detailed checklist specific to the equipment model, performs cleaning and lubrication, makes necessary adjustments, and documents all actions in a digital service report, which is logged in your CMMS.

• Core PM tasks:
  • Mechanical Inspection: Check gantry, tube stand, and table movements; inspect cables for wear; lubricate moving parts.
  • Electrical Safety: Perform electrical safety tests (earth continuity, leakage current).
  • Cooling Systems: Clean air filters, check fan operation, and verify cooling fluid levels (where applicable).
  • Image Quality Baseline: Perform a quick image quality check using a phantom to spot any degradation since the last full QA.
  • Software & Logs: Check system error logs for recurring issues and install any approved software patches.
  • Calibration Check: Verify the calibration of key parameters like the collimator light field and laser alignment.

Imaging Acceptance Testing & QA Service emergency repair in Nigeria

The emergency repair process starts with a call to a dedicated technical support hotline. Within 1-2 hours, a remote support engineer will contact your operator to perform initial triage. Using remote access tools where available, they attempt to diagnose and resolve the issue immediately. If the fault requires an on-site presence, a field engineer is dispatched with pre-identified potential spare parts to meet the agreed SLA (e.g., 24-hour on-site arrival in Lagos). Upon arrival, they execute the repair, test the system, and close out the service request with a detailed report.

• Emergency playbook:
  • Designated Contacts: Have a list of 2-3 trained staff members authorized to report issues and assist with remote troubleshooting.
  • Clear Fault Description: Train your staff to provide precise information: what happened, what is displayed on the screen, and any error codes.
  • Remote Access: If applicable, ensure the remote service connection is active and accessible to expedite diagnosis.
  • First-Look Actions: Have a simple checklist for your staff to run before calling (e.g., check power, reboot workstation) to eliminate simple user errors.
  • Pre-Approved Limits: Have a pre-approved spending limit for minor parts to avoid delays waiting for financial approval.

Imaging Acceptance Testing & QA Service spare parts and logistics in Nigeria

Availability of common spare parts like circuit boards, power supplies, and filters is typically within 24-48 hours from a provider's local stock in Lagos or Abuja. However, major, high-value components like MRI coldheads, CT X-ray tubes, or digital detector panels are rarely stocked locally and have lead times of 2-5 weeks due to international shipping, customs clearance, and logistics. It is critical to use only genuine, OEM-certified parts to ensure compatibility and performance. Using grey-market or refurbished parts without warranty can lead to system damage and void any existing service agreements.

• Spare parts controls:
  • Demand OEM Parts: Your contract should specify that only new, genuine OEM parts will be used.
  • Verify Part Numbers: Have the engineer show you the new part in its original packaging and verify the part number against the service manual.
  • Request Warranty: Ensure any significant part comes with its own manufacturer's warranty (typically 90 days to 1 year).
  • Return of Old Parts: Your contract should clarify the policy on the return of faulty components to the manufacturer.
  • Customs & Shipping: Ensure your provider has proven experience in navigating Nigerian customs to avoid lengthy delays on imported parts.

Imaging Acceptance Testing & QA Service training and handover in Nigeria

Effective training and handover after acceptance testing ensures your team can use the new equipment safely and effectively. This typically involves a 1-2 day Applications Training for radiographers and radiologists focused on clinical use, patient positioning, and protocol optimization. It also includes a half-day Technical Handover for your hospital's biomedical engineers covering daily checks, first-line troubleshooting, and understanding the system's basic architecture. All training should be documented with attendance sheets and competency checklists.

• Training deliverables:
  • Role-Based Training: Separate, tailored sessions for clinical users (radiographers) and technical staff (biomeds).
  • User Manuals: Provision of both operator and service manuals (where applicable).
  • Competency Checklist: A checklist for each user to complete, confirming they can perform key tasks independently.
  • Super-User Identification: Training and empowering one or two "super-users" who can provide ongoing support to their colleagues.
  • Follow-up Session: A scheduled remote or on-site follow-up session 2-4 weeks after initial training to answer questions that arise during routine use.

Imaging Acceptance Testing & QA Service asset inventory and CMMS in Nigeria

A Computerized Maintenance Management System (CMMS) provides a centralized digital platform to manage your imaging assets, replacing scattered paper records and spreadsheets. It tracks key KPIs like equipment uptime, Mean Time Between Failures (MTBF), and Mean Time To Repair (MTTR). Each asset is tagged and entered into the system with its full history, including installation date, warranty information, PM schedule, and a complete log of all service interventions. Franance provides clients with dashboard access to our CMMS for their specific assets.

• CMMS data points:
  • Asset Details: Unique asset ID, serial number, model, manufacturer, location, installation date.
  • Service Schedule: Dates of all upcoming and past PM and QA activities.
  • Work Order History: A complete record of every service call, including the reported fault, diagnosis, actions taken, parts used, and time to resolution.
  • Documentation: A repository for all related documents, such as service reports, QA certificates, and user manuals.
  • Cost Tracking: A log of all costs associated with the asset, including service, parts, and consumables.

Imaging Acceptance Testing & QA Service power audit and UPS/stabilizer sizing in Nigeria

Given the power instability in Nigeria, a power audit is a mandatory prerequisite for installing any major imaging equipment. The process involves connecting a power quality analyzer to your facility's incoming electrical line for 24-72 hours. This device records voltage sags and swells, frequency fluctuations, harmonic distortion, and power outages. The resulting report provides the precise data needed to correctly size the Uninterruptible Power Supply (UPS) and voltage stabilizer required to protect your investment. For example, a 1.5T MRI like the Siemens Magnetom Sola will require a robust 150kVA UPS and dedicated earthing.

• Power audit outcomes:
  • Voltage Profile Report: A detailed graph showing the stability of your power supply over the monitoring period.
  • UPS/Stabilizer Specification: A clear recommendation for the required kVA rating, runtime, and type of power protection system needed.
  • Earthing/Grounding Requirements: A specification for the dedicated technical earth required by the equipment, including the target resistance value (e.g., <1 Ohm).
  • Wiring Recommendations: Guidance on the required cable gauges and dedicated circuits from the power source to the equipment.
  • Certificate of Site Readiness: A document confirming the electrical environment meets the OEM's installation requirements.

Imaging Acceptance Testing & QA Service relocation and commissioning in Nigeria

Relocating a sensitive system like a CT scanner or cath lab is a complex logistical project that typically takes 7-14 days. The process involves a pre-move site survey of the new location, professional de-installation by certified engineers, specialized crating and transport with air-ride suspension vehicles, re-installation in the new room, and a full recommissioning process, which includes recalibration and a complete acceptance test to verify performance. Costs are significant and depend on the equipment, distance, and complexity of the sites.

• Relocation safeguards:
  • Full Insurance: Ensure the provider has comprehensive transit insurance covering the full replacement value of your equipment.
  • OEM-Specified Brackets: Use of manufacturer-specified brackets to secure moving parts like the gantry and detector during transport is non-negotiable.
  • Climate-Controlled Transport: For long-distance moves, especially for sensitive electronics, insist on climate-controlled transportation.
  • Post-Move Recalibration: A complete system calibration from the ground up is mandatory after any move.
  • Full Acceptance Test: Do not begin patient scanning until a full acceptance test has been performed and passed at the new site.

Imaging Acceptance Testing & QA Service deinstallation and disposal in Nigeria

The de-installation and disposal process involves safely dismantling the equipment, ensuring data security, and managing hazardous materials in compliance with Nigerian environmental laws. The process includes electrically isolating and powering down the system, purging and handling hazardous materials like cooling oils from X-ray tubes, and physically removing the system from your facility. A critical step is the certified sanitization or physical destruction of all hard drives containing patient data to ensure compliance with data privacy standards.

• Decommission essentials:
  • HSE Plan: A Health, Safety, and Environment plan for the removal process.
  • Data Destruction Certificate: A formal certificate confirming that all patient data has been securely and permanently erased or destroyed.
  • Hazardous Waste Manifest: A chain-of-custody document for the disposal of any hazardous materials (e.g., beryllium in CT tubes).
  • Asset Transfer Note: A document formally transferring ownership of the asset for disposal.
  • Logistical Coordination: A clear plan to minimize disruption to your facility's operations during the physical removal.

Imaging Acceptance Testing & QA Service quality control and performance verification in Nigeria

Quality Control (QC) refers to the routine, ongoing tests performed to ensure that an imaging system continues to perform correctly over time. While acceptance testing is a one-time event at installation, QC is a scheduled activity. Simple daily or weekly tests may be performed by your radiographers using a simple phantom, while more complex monthly or quarterly tests are done by a lead radiographer or physicist. These results are logged and trended to detect performance degradation before it affects clinical images.

• QC checkpoints:
  • Image Uniformity: Checking for any new artifacts or non-uniformities in a flat-field image.
  • Geometric Accuracy: Verifying that the machine's distance and size measurements are accurate.
  • Spatial Resolution: Using a bar pattern phantom to ensure the system can still resolve fine details.
  • Contrast Resolution: Using a low-contrast phantom to ensure the system can differentiate subtle differences in tissue.
  • Laser & Light Field Alignment: For CT and X-ray, ensuring the positioning guides are accurate.

Imaging Acceptance Testing & QA Service electrical safety testing in Nigeria

Electrical safety testing is an essential annual procedure to ensure your medical imaging equipment is safe for both patients and operators. A biomedical engineer uses a specialized electrical safety analyzer to test key parameters against the IEC 60601 standard. The process involves visual inspection of cables and connections, followed by quantitative measurements of earth continuity, insulation resistance, and various leakage currents (earth, patient, and enclosure). Each device that passes receives a sticker indicating the test date and next due date.

• Electrical safety deliverables:
  • Detailed Test Report: A report for each piece of equipment showing the specific measurements and pass/fail status for each test.
  • Asset Tagging: A "Tested for Electrical Safety" sticker with dates is applied to every device that passes.
  • Failure Report: A clear report for any device that fails, with specific reasons and recommended corrective actions.
  • Compliance Certificate: A summary certificate for your records, confirming that the inventory has been tested.

Imaging Acceptance Testing & QA Service KPIs and reporting in Nigeria

The key metrics (KPIs) you should track for your imaging equipment service are equipment uptime (target >95%), Mean Time To Repair (MTTR - the average time from when a fault is reported to when it is fixed, target <48 hours), and First Visit Fix Rate (the percentage of repairs completed on the first visit, target >85%). These KPIs should be presented in a monthly or quarterly performance report or, ideally, be accessible 24/7 via a secure online dashboard. This data allows you to objectively measure your service provider's performance and make informed decisions about your assets.

• KPIs to review monthly:
  • Uptime %: The single most important metric for a clinical department.
  • Number of Failures: To identify "lemon" equipment that may need replacement.
  • Average Response Time: How quickly the provider responds to your calls.
  • Mean Time To Repair (MTTR): How quickly the provider resolves issues once they start working.
  • SLA Attainment %: The percentage of time the provider met their agreed-upon SLA targets.
  • Service Costs vs. Budget: Tracking actual spend against your maintenance budget.

Imaging Acceptance Testing & QA Service payment terms in Nigeria

Standard payment terms for project-based services like acceptance testing are milestone-based: typically 50% advance payment to mobilize, 40% upon completion of on-site work, and a final 10% upon submission and acceptance of the final report. For annual service contracts (AMCs/CMCs), payment is usually made quarterly or semi-annually in advance. For government and large NGO contracts, terms may include the provision of an Advance Payment Guarantee (APG) from a reputable Nigerian bank.

• Finance clauses to agree:
  • Payment Milestones: Clearly defined deliverables for each payment tranche.
  • Billing Cycle: The frequency of invoicing for recurring contracts (e.g., monthly, quarterly).
  • Payment Due Date: The number of days from invoice receipt to when payment is due (e.g., 30 days).
  • Currency: Specify the currency of the contract (NGN or USD) and the agreed exchange rate mechanism if applicable.
  • Withholding Tax (WHT): A clause stating that you will provide a WHT credit note within an agreed timeframe.

Imaging Acceptance Testing & QA Service near me in Nigeria (nationwide coverage)

Service is available nationwide, with the fastest response times in and around the major economic hubs of Lagos, Abuja, Port Harcourt, and Kano, where most providers have engineers and offices. Facilities in these cities can often expect same-day or next-day service for emergencies. For states further afield, such as those in the North East or South South, service is delivered through planned, scheduled routes to manage logistics and cost. Franance operates a hub-and-spoke model with technical teams based in these four major cities, supported by a central remote support desk, to provide a reliable blend of rapid on-site response and effective remote assistance to any location in Nigeria.

• Coverage highlights:
  • Major Hubs (Lagos, Abuja, PH, Kano): 24-48 hour on-site response target for critical issues.
  • State Capitals: 48-72 hour on-site response target, depending on travel logistics.
  • Remote Locations: Service delivered via scheduled quarterly or semi-annual visits for PM and QA, with emergency support coordinated based on urgency and accessibility.
  • Remote Technical Support: A centralized helpdesk accessible via phone and email from anywhere in the country, providing immediate first-line support.